My wife and I are self employed and have been for over the past 40 years with 9 very successful corporations and a few patents, our clients and the people they service is how we pay our bills.When looking over reviews, Ill read the negative ones 1st. 99% are written without considering the reason the experience went South to begin with.Blaming the dealership for a manufacturing issue is ignorant and malicious. We have purchased top brand vehicles over the years and to compare the buying and the later services we received from Sewell Lexus of Fort Worth was far beyond any other dealers from Texas to New York to California.Sewell Lexus Fort Worth totally takes the trophy for customer relations and atmosphere. The folks are informative and and gracious that we did business with them, right down to the guy who changes our oil and back to the beginning when we first met the sales agent.It is sad that this world has so many miserable people that the only way that can survive until the next day is to make others that they come in contact with as miserable as they are.I sensed that the staff at Sewell Lexus Fort worth are at peace and are focused on being positive and moving forward with a better tomorrow.It is because of that feeling that we experienced when being at the dealership is why I read these negatives within this reviews post and chose to swing back and defend this company and the people who earn a living by pleasantly dealing with the good the bad and the ugly.I highly recommend Sewell Lexus Fort Worth, my referral is accredited because over the past 40 years of owning multiple companies that was listed with the Better Business Association, and all were listed as A+ Accredited companies which validates my personal recommendation.

Thanks to Lucas Carter and everyone else at Sewell Lexus that made my experience GREAT!

They were alright but when I took the car in for maintenance they didnt clean it so was a little disappointed.

Freaking AMAZING! Arrived close to closing time I was treated very well they were very patient with my family we didnt get out of there until 11:00 p.m. I am really impressed with this dealership. The salesman and the finance guy (I wish I remembered their names) were awesome! Thank you for your patience with us being there so late. You guys are awesome you took the time to even speak to my 14 year old son who was with us which I really appreciate! Im super impressed and look forward to coming in for service and my extra key you guys owe me!! VP

Everyone is quick to find answers and helpful. The location has an excellent selection of desirable models. I appreciated the customer service experience and will certainly be stopping back for future needs. They even washed my LX 470 which was in desperate need from my recent cross country trip. My only complaint was that the oil change I got was for 0W-30 conventional oil when I assumed it would be the standard 5W-30 full synthetic I’m accustomed to. However that is not a reflection on the dealership experience at all but rather a fault towards me for not be specific. Overall, I’m well pleased with the sales associate Sharon and service advisor Angela.Marcus J. Merritt

My wife and I took our car there for maintenance. We were made to wait and ignored. WHATS THE POINT IN SETTING AN APPOINTMENT? Get it together and do NOT EVER WASTE MY TIME AGAIN! I will never do business with this service center again...this is ridiculous.

I just popped in with no appointment looking for my wife’s birthday gift I was immediately introduced to Mark and he got the process rolling smoothly and quickly. Within a few hours Mark and Sean had everything ready, they even put the big red bow on the car as it was a gift. I can’t thank Sewell Lexus of Fort Worth enough the process was effortless and quick plus the wife is tickled pink driving around in her new Lexus. Thanks again from the Brady family!

Super friendly staff, great amenities and awesome waiting area! Would definitely come back for service on my vehicle.

Very dissappointed with the recent service. Took wifes car in to get new tires. When driving it home from service, i noticed the tire pressure warning light was on and giving no tire pressure. Took the car back and they would not fix it without charging me $200. It is quite the coincidence that the tire pressure sensor would stop working the moment i drive out after the tires were replaced when it was working fine when i took it in. Sewell: you guys need to be responsible for your work. we have been loyal customers for many years and its not good business to treat customers like this over $200.

Excellent experience from the meet and greet from the sales mgr.when I arrived, to the wonderful customer service by my sales rep, Trong Huynh and the finance mgr. I was there maybe an hour. Best experience ever buying a car. Excited to have my oil changed. After touring the coffee bar and lounge area.

If I could leave a 0 star I would. I recently moved to the DFW area and I went to have my brakes looked at and found out the front and rear brakes and rotors needed replaced. No problem. The service agent called and provided the quoted price and said the car could be picked up the next day and theyd provide a rental until then. They then called back the next day and said the caliber bolt broke off on the passenger rear and I’d need to pay an additional $1,850 to replace the entire part even though the bolt is all that needed fixed. Bolts don’t just break and they couldn’t explain that and tried to blame it on wherever my car was serviced before and said it was not the mechanics fault but there is no way to verify that. If it was an accident it was an accident but I find it hard to believe that they were able to fix the front and rear passenger on the other side no problem but this one somehow broke off. I take excellent care of my vehicle and have owned several Lexus’s and never had these kinds of issues. They agreed to knock the pricing down (which was still not reasonable because the part wasn’t even needed but it was the only way to fix everything and leave with a drive able vehicle) on the part but that was only after calling and coming in to look at the car and talk to the Director to the service department about what happened. If I wouldn’t have asked any questions I would have paid well over $3,000 with no real explanation of what happened and everything just going back to “well it was probably whoever serviced your car before…” that’s completely unacceptable and is a total blame game instead of helping the customer understand what’s going on. I will NOT return for any future services and I will not recommend to any one I know.

Everyone who has ever assisted me has always been knowledgeable, friendly and seems to make sure that we, the customer’s are very important and come first!

I really want to love this service department. The used car sales department is phenomenal. The service- not so much. Sure they greet me by name when I arrive but this is the second time I’ve dropped off my car by 9:00am and am still waiting at 5:00pm for it to be completed after being promised a pick up time of 3:30. I called to check on it, waited about an hour for a call back from Alex and finally drove to the dealership only to discover that my car isn’t ready AND I get to wait an additional 30 minutes. Over-scheduling? Poor time management? I don’t know but if I were responsible for this failure, I would want to know why it continues to happen.

Update...Let me share a recent experience that turned out shockingly FANTASTIC!We were getting maintenance done, and had a loaner car. My son accidentally left his wallet w/ $$$ in it upon returning the vehicle. Went back two days later, wallet was there with all the cash! Unheard of these days!!! We were so happy. Another reminder why weve always put our trust in Sewell.

The customer service is amazing. Took car in for routine service maintenance and they were done with my vehicle before expected time. Angela K. was very helpful.

Eric Campbell was great! Highly recommend Eric & Sewell Lexus of Fort Worth!

We had an amazing stress-free experience buying our vehicle at Sewell Fort Worth with our salesman Andrew Flynn. Andrew was incredibly attentive, kind, and knowledgeable. We did a somewhat unusual deal, where we traded in 3 of our vehicles and purchased a new vehicle. Andrew and the team adeptly navigated that process and made our experience seamless. The day we picked up our new vehicle, Andrew had several deals going simultaneously. Even though I could tell he was busy, he made sure to check in on us frequently and update us on what was going on behind the scenes (paperwork, etc) and I never felt neglected or that I was waiting needlessly. I was impressed with how he was able to juggle the different customers he was working with while still being very attentive to us! He helped us get our new car set up and then followed up with us a few days later to make sure we had no new concerns. All around, a fantastic and pleasant car buying experience, we will definitely be coming back to Andrew for future vehicles!

By far the best customer service you will ever receive. Shout out to Sabine who showed what Lexus is all about. THis is why I buy a Lexus. They are truly there to serve the customer and make sure your car is at its best. If you dont have a Lexus you are missing out. Thank you again Sabine for doing the right thing today. You and your company are simply the best!!!!

I have been here a couple of times for different things with my Lexus. Two recall experiences and one normal maintenance experience. It has been about a year since the last time I’ve been (I live in Waco). I forgot to leave a review, so I am now. Best customer service I have ever dealt with regarding a car dealership. They will help you in any way that they can. They also take great care of your car while it is there and everyone is very friendly. I had one issue after picking my car up one of the times and talked to the manager about it and they took care of it. Wish they had a dealership in Waco!

Customer service is exceptional. I love the way Im treated and how helpful employees are!!

Great business. Treats people with respect. Goes above and beyond

Joe Russell, the director of Pre-Owned, is someone you want to do business with. I highly recommend Joe and his team. Long after youve driven off the lot with your purchase, Joe will treat you like a brand-new customer.

I am so pleased to say what I wonderful experience I had today buying my first car on my own with Sam as the dealer and Russ in finance teaming together to make what started out as a hectic day end in total harmony. Everything was explained in detail and without pressure. When my beloved 2003 Toyota broke down today forcing my hand to make a huge decision, Sam went the extra mile to get me at my place, bring me to the dealership, and even ensured I wasn’t hungry. My evening was topped off with flowers in my new vehicle just for the fact that they knew I was having a bad day and was going through this process without a support system. I even got to personally meet the manager as he congratulated me on my new purchase. They say the goal is to treat you like family and they took every hesitation and fear I had about buying a car in the first place and treated it with the utmost care and respect and for that...I thank you all sincerely. P. S. Give Sam a raise, please

We bought a used Lexus IS250 from a dealership in Dallas and before we made it home, the check engine light came on. We took our car to Sewell because we trusted the work would be done properly, even if it was a bit more expensive. We worked with Tim Burton and he was friendly and responsive. After the initial diagnosis, he presented recommendations for our vehicle. It was too costly to complete everything recommended so we did not go with all of the suggestions. Even still, our requests were completed timely and our vehicle is running smoothly with no lighy. Highly recommended.

I’m a first time customer at Sewell Lexus of FTW and from the start I was impressed with the amazing customer service and speed to get you in and out. Brandon in service was amazing and super polite.I returned to pick up my vehicle and Erik was there to greet me and was great, he even helped me when I came right back for sunglasses I had forgotten.I will definitely be using this location for all my needs with my Lexus 💙

I had the best experience at Sewell. Sewell and Lexus lived up to their reputation. Michael made the entire process easy and enjoyable. He made my entire family and I special. He went above and beyond to make sure everything went smoothly and stress free.

Awesome buying experience. They are very professional an nice. Highly recommend buying here. From sales guy Andrew to finance guy Sean awesome guys. Thanks Sewell 😊

It was very good the people were very pleasant to talk to well done. Thank you.

They are professional and yet I feel comfortable knowing they are taking care of my needs

Very busy today, wrong day to get a car wash 🥺but still ok

BEWARE-they want to claim they are all about customer service, they are NOT!They tried making a FALSE claim for $10,000. Originally for a hail claim window against my insurance without my knowledge on a loaner car! 10k for a windshield? Well, they did falsely get 8k from my insurance unbeknownst to me...And then tried collecting my $500.00 deductible from me which isn’t allowed in Texas per state law per my insurance. Shouldn’t Sewell already know this?? How many other “customers” have you done this to? I have talked to the GM at Ft Worth and the Collision Manager and all deny wrong doing....I, and my family have been repeat customers twice but not again.SHAME ON YOU SEWELL LEXUS!!!!!

Amazing customer service! Gavin is very informative and will help you find the perfect car. They really do give you the Sewell Experience. Give them a try you wont be disappointed.

Highly recommend... I had multiple recalls on my car and Sewell Lexus took care of all recalls on my IS350. Im so graceful for Sewell Lexus, with the repairs hopefully Ill get another hundred thousand miles out of my classic 06... Thank you

Hands down, the beat place to buy a vehicle. We recently purchased two new vehicles at Park Place Ft Worth location and have had nothing but sub-par customer service at Park Place. We will never buy a vehicle from anyone except Sewell! Sewell customer for life from now on!!

The customer service I received at Sewell Lexus on Bryant Irvin is remarkable! Tim Bae, my salesperson assisted me in getting out of my old car and into a newer one that better fit my needs and made sure the buying process went smoothly. Christian Hunter was also very helpful in the process as well. Overall, Tim was an outstanding salesman and I will definitely be returning to him in the future and urging many others to buy from him as well.

Sewell Lexus Fort Worth is the best. Parts department employees are top-notch.

This dealership sold me a used Lexus NX300 2018 it had 18k miles. It has been in my possession for 1 year (increase of 8k miles). When I took my car in to have the 25K mile check up they did the routine service. When the service person contacted me they said they would recommend getting 3 tires. Remember this car is a 2018 only has 26K miles. It was noted that 3 of the tires had low tread measuring a 4 which is not a safety issue at this time. However the 4th tire had measured a 10. Hummmm..???? So I’m no expert but I’m not sure how 3 tires could have a measurement of 4 with 26k miles. I talked with the service rep and no help!! Just stating that it’s not a safety issue. Then I talked with the sales person Sam and he was absolutely no help. I’m not sure why he would be interested in helping because he was more interested in selling cars instead of servicing prior customers. He even responded to my text with that response. He was very busy with people back to back. Bottom line I received no help with my situation. Lexus states they provide great customer service and sells you that motto when you purchase a car. However they do Not live up to their lip service. I was very disappointed. I realize it was a used car but I have Never had to buy tires for a car I purchased 1 year later. So BEWARE!!I also found out that in order to be certified the tires had to measure a minimum of a 5. So the tires were at the minimum tread level when they sold it to me. They did not let me know furthermore there was 1 tire that was a 10 brand new. Ok 1 tire a 10 3 tires a 5 hummm what a joke!! They have not been willing to compromise or work with me. Shysters!! If you purchase a used tire be sure you take your tread measurement tool and check the tires too!!

Nice dealership. Free drinks and cookies. Lounge area. Parts has apparel and accessories that are nice with the logo.

Always excellent customer service here as usual. From buying our car to getting regular services. Will continue to be a customer of Sewell Lexus Ft. Worth!

When purchasing my first car, I was definitely nervous but Tim Bae was extremely helpful and made me feel comfortable about the whole thing. Tim was able to get me approved on a 2018 Lexus IS300, and I absolutely love it. Wonderful salesman, and I will definitely be back to buy my next car from him as well.

Always efficient and accommodating. Great service!

I found the sales staff friendly, informative and easy to work with. The technical staff were also very helpful and informative. The sale and trade- in went smoothly. Everyone was very respectful.

Great location and amazing service. 100 percent recommend this location

I couldn’t have asked for a better experience buying our new 2021 RX 350 F-Sport. Zane was my salesperson and he far exceeded my expectations. With his help, I was able to surprise my wife with her new car for Christmas! Communication was flawless and the sales process was smooth. Thanks for your help Zane!

Car buying made easy and delightful! Trong Hguyn and Joe Russell are amazing to work with—from locating the car I wanted to a seamless sales transaction! We have bought three (3) vehicles from these gentlemen at Sewell. They understand and deliver 5-star service EVERY. SINGLE. TIME! Who knew it could be so easy :)

Great place to buy a car!

Michael is amazing- he is patient and is truly most concerned with each customer leaving fully satisfied. Great experience

Love my Lexus great service and love service and facilities

This is our 4th car we have bought from Sewell and our salesman on all occasions was Troung. He is excellent to work with, no pressure and a very nice individual to boot. I hope Sewell recognizes the quality they have in him. Sewell dealership is also very customer oriented and their service goes more than the extra mile. To day Im very pleased with Sewell and Troung would be an understatement. Pat and Lou Hendrickx

The lack of the cleaning for a carwash they really are lacking on cleaing the inside, its like they dont even touch it!!

AMAZING CUSTOMER SERVICE!!!!My fiancé and I are travel nurses driving my 17 year old Lexus GX470 across the country from Atlanta to California today when my alternator went out unexpectedly while passing through Fort Worth. We were trying to make a 30 hr trip in two days and, although I swear by its dependability, my suv is a 2004 and we were pushing it pretty hard. I called the local Lexus dealership at almost 6pm, explained our situation, and with minimal effort they had us in a loaner vehicle and promised to put us back on the road asap. As we started to drive away, my fiancé said, Do you realize we were watching videos of this 2021 Lexus this morning and now were SITTING in it?! It was a wow moment for us.Before we had even been gone 10 minutes, Devin called to say they had already run the tests on our vehicle, it was indeed the alternator, and the technician was staying late to fix it so that we could get back on the road first thing in the morning and make it to our nursing assignment in California on time. THIS is why I drive a Lexus! This is EXCELLENCE in customer sevice- I am so grateful at how kind and understanding this Lexus dealership has been to us!!! THANK YOU so much!!!! Lexus4Life

Everyone here is genuinely nice and caring, from sales to service

Great Dealership people friendly and they listen to your concerns and fix them

Andrew Flynn was great! Love his energy and genuineness. I told him what vehicle I wanted and he made it happen. He genuinely cares about his customers and will ensure that you are happy with your purchase. Thanks again Andrew!

Andrew Flynn + Russ Russell = Dream TeamI bought a car yesterday and my experience couldn’t have been better! Andrew is extremely knowledgeable and just a really nice and genuine person. From beginning to end everything went very smoothly and I got to experience all of the positives of getting a new car without ANY of the negatives you normally think would come with the process.If you are in the market, I highly recommend you visit Sewell Lexus in Fort Worth and definitely ask for Andrew in sales and Russ in finance!!

Our 2007 IS350 which we purchased new has always been serviced at Sewell due in large part by the 11, yes eleven recalls we have had on the car. Not sure that I want another Lexus after 11 recalls, but the people at Sewell have always done their best to mitigate the interruptions in our daily life. The services that have been paid for out of pocket have been expensive, but as they say you get what you pay for.

Andrew & Megan Flynn are the best advisers we have ever had when purchasing a car! They were 100% honest and transparent throughout the entire process! They answered all of our questions, and made the whole experience enjoyable and stress-free!My wife and I were DREADING another car buying experience, but Andrew and Megan changed our minds about the way a car buying experience can, and SHOULD BE!! We NEVER felt rushed, pressured, or guilted into making a decision! They were patient, informative, and so helpful throughout the entire process. We would HIGHLY recommend you give them an opportunity to earn your business because they are truly great people! :)Sewell Lexus as a company was a great experience as well! They made us feel comfortable from the time we walked in. The VP was there walking around greeting people and ensuring people were being taken care of. Everyone was so nice, polite, and had...well masks on, but Id imagine a smile on their face...HAHA! :) The Sewell reputation was proven at this dealership with their superior customer service and car buying experience :)

I brought in my 2010 IS250 with 147k miles because it wasnt starting and was beyond the scope of what my normal mechanic could fix. Sewell called me back and said the engine was blown. They offered to put a used engine in for $9000 or open the old engine to diagnose (not fix) for $3000. They called and offered me $200 for my car, saying that they could only sell it an auction!I didnt feel right about all of this and had my car towed to Pratt Lexus in Benbrook. Pratt determined that it was FUEL PRESSURE SENSOR and fixed it for $900. Its now working great! Something is VERY wrong with this whole picture. ... a dealer misdiagnosing and then offering me $200 for a car worth 7-10k if running. Nice people, good coffee, but something is very wrong. Wont be taking my car back again.

Zane Renfro (guns up!) was very helpful with a test drive today. Great friendly service.

Micheal was went above and beyond and I would highly recommend!

Always awesome customer service... The make the process super easy... Love going to sewell lexus fort worth

My wife and I stopped by sewell fort worth on our way to another dealership that had already approved us for a good deal. Upon arriving at Sewell Fort Worth we were greeted by a seemingly friendly young man who immediately started showing us the car we were looking at. The car is a 2008 Lexus ES350 with 96k miles. We asked if we needed to replace the timing belt and he answered that the timing belt has been replaced at 90k. Well i did my own research later on and found that this car doesnt have a timing belt but has a timing chain which should last the life of the car. Which tells me he really doesnt know the car he is selling too well. He worked with me for about 2 days trying to match the other dealership. Finally Yesterday i get a phone call from him and started his conversation with I have good news for you! and he started listing over the phone what his financing department agreed to offer me. I wrote everything down and told him that i liked what he offered and will be there around 6pm that day. We got there at 6pm and he started pushing toward us paperwork to sign that were different from what he offered over the phone that day. The rate was higher, the loan term was shorter and the payment was higher. His excuse was that he was processing several deals and got confused and may have given me different information. Boloney. So i told him we were not interested and left them quickly. I thought that the old bait and switch scheme was a thing of the past but NO!!! Its alive and well at Sewell Fort Worth. Big disappointment!Of all the dealership i thought that Sewell would have higher standards than the average dealership since they represent such a prestigious brand but unfortunately it wasnt the case. I should have researched them before setting foot in their building.

My wife and I cannot recommend Andrew Flynn highly enough. We walked into Sewell reluctant and clueless. Andrew was warm and inviting. He offered manufacturer-level knowledge, while still being able to relate to our personal needs and wants. If you are considering buying a vehicle, please do yourself the favor of stopping to see Andrew. You will be glad you did! Thank you, Andrew!

Great dealership! Super friendly and knowledgeable staff. I would highly recommend this dealer.

We had the absolute best car buying experience at Sewell Lexus in Fort Worth. Our daughter was making her first car purchase and found a used car she was interested in at Sewell. Tim, her salesperson, was so very helpful, kind and patient as she made her decision. Russ in Finance walked her through the process, taking time to explain things clearly, without being pushy or aggressive. With Covid-19, the dealership had many safety precautions in place to to protect customers and employees. I couldnt have asked for a better first-time buying experience for her! Thank you for a great experience!

Really negative experience purchasing my car at the end of my lease. Made to feel as if I did something wrong by coming in to write them a 27k check. The finance manager walked over to me and didn’t even introduce himself. This was not the Sewell experience they talk about. I specifically called the day prior to ask if I needed an appointment and they said no. I was made to feel as I was a burden the entire time I was there. Very disappointing.

My family and I recently purchased a new Lexus RX 350 from Jim Hooper. We had an extremely positive and professional interaction with Jim and are very satisfied with the car and the price we paid for it. We drove all the way from Cincinnati just to do business here and it was worth the trip. All the employees were wearing masks and the car had been sanitized prior to our arrival. It was great added peace of mind. This is one of the best Lexus dealerships I’ve ever been to and would recommend doing business with Jim! Thanks.

This dealership has the best customer service I have ever witnessed in my car buying experience. Once we worked out the deal, the salesperson drove my car to me over 200 miles. Now talk about customer service at its finest! I am the happiest customer on the planet right now and not to mention my new ride is absolutely stunning!

Service is above par! Unbelievable. Dont go anywhere else.

I highly recommend Sewell Lexus of Fort Worth. Their associate Lance took very good care of me, gave me a great deal, and was very attentive to every detail throughout the process. What I appreciate most is that I bought a preowned and relatively inexpensive vehicle, yet Lance and the team treated me like I was buying a brand new, top of the line Lexus. It’s rare to get this level of customer service while also feeling like you made a very smart purchase and having no regrets. I will absolutely go there again for my next car purchase and will recommend them without reservation.

The best dealership in Forth wort!.

Exceptional service, which is expected from Sewell. The prices, however, are very high. This is expected from a dealership, but just be prepared for a very high repair bill.

Joe Russell was great. Ive been dealing with him for about 20 years, most recently in March. When you find honesty and integrity you better not lose that contact info.

If you are looking for a Lexus dealer, you must start and finish with Sewell. Their customer service is top notch. Their service department helps you to maintain and make the most of your vehicle.

Always professional and courteous! Theyre the Best!

Im usually a DIY kinda guy but decided to have my RX350 serviced here. The staff was professional and efficient. They went above and beyond in all aspects. Id give them 6 stars if I could.

My mother Patsy bought a Lexus RX350 in Jan but unfortunately it was totaled in October. I contacted Austin Musselman to let him know that my Mom would be in the market for another RX350. Austin got right on the job and low and behold, we got a new one and she loves it. We found what she wanted in Dallas and Austin drove to Dallas so we wouldnt have to and that was truly a blessing. She purchased a 2015 Lexus RX350 w/Navigation and she loves it. Im so Thankful for Austin being so patient with us. He was so sweet and very knowledgeable of course. She is a Sewell Lexus customer for life and yall owe that to Austin (lol)

This place is awesome

Very easy navigation features.

Very nice staff, amazing inside so cozy makes you forget its a dealership.

Service techs are really nice. I had a complimentary car wash. I just wish it could have been more detailed but, it was free so I wont complain.

My friend was driving with her daughter to Arizona and broke down on route 30 just west of Fort Worth. I told her to call AAA and ask for a tow asap. I live in Pennsylvania but after I got off of the phone with her, I called Sewell Lexus and talked to Tim Burton and explained her situation. He was extremely helpful in securing a loaner for her since it was already 4:00 pm. Tim called me the next day to go over what was the problem and he even called the warranty company to see what they would cover. Chuck the service manager called to make sure everything went well. I spent 20 years in the car business and I would highly recommend the Sewell Lexus service department to anyone who lives in the DFW area. If you have a wife or a daughter, buy them a Lexus if you want the peace of mind to know they will be taken care of like a family member.

I inquired about a Hyundai Equus they had in stock. One of there salespeople Gavin reached out to me immediately. He did an outstanding job from beginning to end . When I need my next car will definitely go back.

Originally planned on just getting an oil change but service advisor recommended a 25,000 mile routine car maintenance and I said sure. Total came out to be more than $300 and I wasnt told this beforehand. Overall, service was ok but the people who work at this Lexus dealership are too pushy with trying to make you buy something whether it be additional service or tires.

Very good service

After being rear ended by a stranger in my favorite Lexus and haggling with a Plano/Grand Prairie Lexus Dealer (that shall not be named) I sent an email to the Fort Worth Sewell Lexus dealership and Michael Soriano responded. I had my brand new Lexus wo any hassle within 24 hours. The staff was extremely friendly and the thank you mail from Dennis was a nice touch. Seeing as though my previous Lexus came from Sewell Infiniti and this experience was by far the best Ive had I am now a Sewell customer for life. LOVE LOVE my 2020 Eminent White Pearl ES350H Ultra Luxury and they put the nicest red bow on top prior to my arrival. Merry Christmas to ME. :)

I cou I d never say anything bad about sewell . They have great quality service.

Purchased another Lexus, a custom 2021 Lexus RX350 Luxury with it all the toys on it. Our sales Associate was John and he gave the wife and I the red carpet reception. The deal was spot on and just couldnt be any happier. Than you very much John. Look forward to another purchase in the future.

Excellent experience. How every dealership should treat their customers.

Great cars and service

Its nice.

I recently went to this dealership to get an appraisal to sell my car. The adjuster made false claims about the history (hood replaced etc) of my vehicle; he also gave a terrible quote and argued with me about the history of my car!! Besides that, Lexus still has decent customer service

I cant even begin to explain how easy and transparent the folks are at Sewell Lexus of Ft Worth. I got the best deal in the area on my new IS . Thank you so much Alyssa and Andrew for making it happen.

Great service

Never disappointed with their service and personal. Get you in and out

Ronda and I couldnt have had a better experience. This is our second set of ES350 Lexus s from Swell Ft Worth .Dillon Turner is the best and guided us through the whole process. He knew what we wanted and delivered vehicles that were pleasing to the eye and our pocket book.Thank you for all that you did for us.

Amazing service! Austin offered me top of the line help saving me money on the repairs of my car. Everyone was so polite and helpful, taking time to make sure I understood every single detail. He called me to update me on the status of the work when there was a change and Austin returned my calls in a reasonable time frame. They offered coffee and pastries while waiting and washed my car for me afterwards. It looked like they cleaned the inside too. Thats the type of service I want to come back to. Thank you Austin and everyone who helped me with my car!

Colby is Awesome! He was very knowledgeable and not pushy. Will buy our next car from him!

Sewell is synonymous with superior service. Dirwin, Devyn and Daniel in the service department are the reasons why I will not drive anything except Lexus.

This is where I take my car. Large waiting room. Clean inside and out. The coffee/hot chocolate machine always clean and working. Pastries and cookies usually available. Wake time is good.