Im very pleased with the service department. They are accommodating, courteous, professional, and knowledgeable. Outstanding job guys!

Service stinks! Will never be coming here for service again. Sales is fantastic. Would definitely buy another car from this dealership, but will not utilize their service department again. They are incompetent.

Went to get a part for an older Jaguar,A greasy tattooed guy like myself didnt raise an eyebrow with the staff! Got in, got my part and was treated as though I was a prospective buyer of a new Jaguar! Love this place

I want to rate the service department as excellent. I had a blowout on my way traveling through the area and they were understanding of my urgency and need to get back on the road. Since they are special order tires they worked hard to get my tire delivered and on my car (even washed it) so I could get on my way. They give better service than the one in my area.. special shout out to Clarence in the parts department!! You rock my friend!!

I cant say enough great thanks to Damond. I met him while browsing in the summer. I did tell him Im not buying dont waste your time in me still, gracefully he did. 6 months later I went back and am a proud new owner of an F-pace. His customer service is what had me sold.

I had an appointment and was warmly greeted when I arrived. I was given an estimated time for the service, which was precisely the time as projected. The cost for the service was as originally given and there were no add on costs. Thank you.

Damon, our salesman, was great to work with. He answered all of our questions, was very straightforward with us and even helped us after hours. The finance guy, Paul aka Tall Paul, didn’t disappoint us either. He made our finance experience a breeze. Appreciate them and the extra efforts.

Wonderful place to have your Jaguar serviced. Knowledgeable and caring staff. They even washed my car with my yearly service. Thanks Autobahn!! Andy was the MAN!

Very poor customer service from Charles Graham! I already own a Jaguar F Pace and was simply looking to upgrade. He was very cold and rude from the beginning. I spend my money with good customer service. He tried to undervalue our trade in then offered no solutions for negotiating. Service in the auto industry is a toss up. They have to get more creative with upcharging because most Jaguar customers have excellent credit and a knowledge base about cars. Stop treating people like they have no common sense. My husband is a car expert. You have a car marked up 4k over the market value. I’m here to tell you this. There are a million Jaguar dealerships. When sales aren’t high, remember all the good folks you ran off!!!! They could clean house with all these rude folks.

Jaguar lover!! Thank you Kory, Service Advisor, for helping me feel great about my most recent purchase. He explained the unknowns to me & made sure I knew I could call him up with any questions or concerns. 😁

Adam in the service department was AWESOME! Spoke with him on the phone with a issue I had, advised him I was around the corner... As soon as I pull to service hes there tentative ready to assist. Hated I moved from Houston Jaguar but glad to have found Adam and his team here to take care of my baby Jag!

Best car buying experience of my life! Travis was the perfect combination of low pressure, responsive, efficient, knowledgeable and considerate. Almost disappointed that I have no reason to keep working with him until it’s time to get the next one! Thanks!

Spoke with Charles Graham, to purchase a 2018 Jaguar F-Pace 35t we are $2500 away from a car deal trading in our F-Pace 35t prestige we only got 25k for and he stated that is all he is willing to do, I asked for the GM and he stated he is the GM, Great Service Charles you managed your way out of another car deal on a old age unit!! you must run off 5 to 6 customers a week!! smh!

Excellent timely service

Adam was extremely helpful. Very nice. Answered all of our concerns. We will continue to come here for maintenance.

The cars where very nice to look at as I sat in the parking lot nextdoor and sent a text to my girlfriend

Damon was a great sales executive and made my experience exceptional.

If youre looking for OUTSTANDING service and amazing treatment by staff Autobahn Jaguar is the place to go. My service advisor Kory, has gone above and beyond helping me with all my service needs for my Jaguar. He provided thorough updates on my vehicle, and has been very patient to explore and solve and issues I have had with my vehicle. He is definitely the person to see when in need of service. Thanks Kory!

Just dropped off my Jaguar for annual maintenance. Corey and Adam are such gentlemen and they make the process a great experience. However, George has some maturing in the art of shivery.

Very poor customer service over the phone and in person, cant even get a call back when told I was going to be contacted. Parts department never has a simple parts that a number of different models all use or even knows a part number is unless it starts with C2D. Just sad supposed to love jaguars but cant find a good place to take it too or to get parts through...

Corey was the best technician that Ive experienced with Jaguar. He was helpful and very very patient. Id refer anyone to Corey. I love the experience that I had with him. Very knowledgeable. Thanks, Corey!

We received excellent customer service from Travis during our recent purchase of a 2019 Jaguar F Type. He made sure that I understood all about the technology and took as much time as was needed to do so. He has followed up with a phone call and email and even offered to come to our house if I could not sync the HOMELINK with our garage door. (I did so he wont have to make the house call!) Highly recommend Travis to anyone looking to buy a new Jag.

The best car shopping experience I have ever had. Travis Downs worked with me to ensure I had all of the information I needed to make my decision, and explained my questions in a concise and clear way.Absolutely love my Jaguar F-Pace, and highly recommend Travis!

Corey is the best service tech in the Jaguar business. He was beyond helpful to me. He went out of his way to provide the best customer service to me. AbsouAbsol love this guy.

Travis was awesome. We were playing around on Jaguar website designing a new F-Pace. Travis contacted us and helped us through the design process, he helped us when we trashed the first design and completely redesigned the whole car, the day of final changes. We love the F-Pace and the delivery of the car was great. Autobahn was recommended to us by friends and we are thankful they did. I have nothing negative to say about Autobahn.

I want to recognize service advisor Kory Malcolm for the incredible service he provided. I had just purchased a Jaguar XF (and NOT from Autobahn Jaguar). As I was driving the vehicle home, the skid plate underneath the vehicle became detached.When this happened, I pulled over and called the nearest Jaguar service center which was Autobahn Jaguar. Kory answered and was very helpful in explaining my options and scheduling an appointment for me that SAME morning. When I arrived, he greeted me right away and gave me confidence the issue would be taken care of quickly. Thanks to Kory, I was back on the road within 30 minutes and have had no further issues with the skid plate!Kory provided an outstanding service experience and I hope he is recognized for how well he takes care of his customers. Anytime I am in the Fort Worth area, I will have my vehicle serviced by Kory at Autobahn.

Overall pleasant experience however it took 4 hours from arrival to exit to complete the buying process. Streamlining the process would seem to be in order. Everyone we met was great and we had no other issues. Would recommend to others.

The detail to attention and service were great. Thanks to your team for keeping this Jaguar XJ owner safe and satisfied!Keep up the excellent work.Stephen Linneman

Easy to make appointment, service was done as promised, finished faster than promised, loaner car ready and very nice. Couldn’t ask for more

Worse customer service I have ever received Adam has the most non caring and rude attitude I have ever encountered.

Fast and courteous response.I had a leak in the fuel line- the Autobahn dealership towed my car on Thursday afternoon. On Friday I was getting ready to drive to get my loaner car when the dealership called to say the car would be ready that afternoon AND they delivered it to me! Washed and vacuumed! Fantastic.( the Dallas dealership said it would be 2 weeks before they could look at it, and they had no loaner car available)I would recommend this dealership to anyone. Thank you. Phillippa Nierling

Had my drivers side headlight assembly replaced in 2016. It went out again,and theyre charging me $2,400.00 to replace something thats not even a full two years old. Such a bad experience today considering that every other time is good. I wont be coming back to do business with autobahn anymore.

Such a great car buying experience. (Ask for Terrance!) There customer service has raised the bar. And their assistance in the service center has been wonderful, absolutely above and beyond.

Excellent products, excellent service. We have been purchasing Autobahn vehicles for over 20 years and wouldnt even consider another dealership for BMW or Jaguar purchases. The sales and service representatives are knowledgeable and personable. Zig in Jaguar sales has always provided thorough attention to our requests and provides a personal touch to our purchases. Zach in BMW service has always made sure our service experiences were the best possible. I would award 6 stars to Autobahn if that were an option. Thanks, Autobahn!!

I went to Autobahn looking for a Jaguar F-Pace with particular features and Reed Bulaich helped me find the perfect car for me. He made the process a breeze and was a pleasure to work with. Everyone was personable and friendly--not pushy and aggressive like at most dealerships. Great guy, great service, and I got a great car! I will definitely recommend Autobahn, Reed, and Robert Bell to potential Jaguar buyers as well as return for future purchases myself.

By far the best experience I have had purchasing a vehicle. Terrance, my salesperson, was wonderful and made the process stress free and seamless. Thank you again!!

I ordered my F-PACE three months ago and had a great experience discussing options, pricing and suggestions.REED in Jaguar sales has always provided thorough attention to our requests and provides a personal touch to our purchases and has always made sure our service experiences were the best possible. I would award 6 stars to Autobahn if that were an option. Thanks, Autobahn!!

The staff of the service department are very pleasant. I think that maybe my expectations are too high. When I bought my car, it was missing the SIM card. Thinking I might drop off my car during the lunch hour to have the SIM card installed, I called to arrange the service and was told no because all the technicians are at lunch. Shocked that all technicians are at lunch at the same time. Nonetheless, I suppose Ive learned that quick service isnt always the best quality work. From now on, its appointment only for me.

I drive from DeSoto to Fort Worth to have Autobahn service my vehicle. Never a problem and always courteous people. Special thanks to service advisor Adam Puente, who’s always extra helpful. Keep up the good work.

Great, fantastic service for a minor repair. Corey - service coordinator - is just a terrific person to do business with. Greeeted me (in a mask), took care of the problem the next day. Easy loaner car, too!

Great customer service. The service staff was very informative and took the time to answer all of my questions. Very professional and courteous.

Brought my Jaguar XJ for service. Several things went wrong:1- I had all my information put in the service scheduling portal prior - the service advisor asks me for the info again.2- My vehicle had gone 22k miles took the 32 k service package- the advisor told me it will cost about $620 for the service. I agreed to the price.3- The advisor gave me a time frame to 2 hours maximum - it took 3 hours and change.4- the advisor told me that he had given me a discount as I had to wait and charged about $480. Just to realize that they did not change the seat filters. WHY LIE about that you gave me a discount.Will you see me again or get my business? NEVER

The team at Autobahn has been first rate! From the sales experience all the way through to service.I have purchased multiple vehicles from Autobahn and they have definitely proven to me that they are doing business on the right side of things.I am a customer for life!

This was without a doubt the easiest car buying experience we have ever had. Start to finish.

FANTASTIC!!! I have purchased 2 vehicles from Autobahn and they are the very best! I bought both vehicles sight unseen as I knew I wanted them and the sales associates accommodated every need. They are extremely professional. I did compare prices with a couple of other Jaguar dealers and there is no comparison. I was lied to at other places and mislead. I will continue to do business with Autobahn and highly recommend them to others.

Service and parts department are great. Very helpful and friendly people.

Had a horrible experience with sales staff member Chris Howard. Was rude, cold and unprofessional from the moment we stepped in - did not want to take any time to discuss options for upgrading from F-Pace S to SVR. Was turned off by his poor attitude within the first 10 seconds. Will take my business to Dallas. No wonder the store is always empty.Ive always had a good experience with the service staff however.

Great Place for service ...have gotten my jaguar x type repaired for different repairs. Have always been satisfied. Parts dep is also very helpful when ordering parts .

Service Was Amazing! Adam did a great job as my advisor as well did Clarence & johnny from parts !

Great service in both Parts/Service and Sales. Travis in Sales is fantastic, definitely the man to go to for an F-Type, and Clarence in Parts/Service is terrific. Great dealership!

We had a Great experience with Reed!!! He gave us a very good offer on the vehicle that we wanted & made financing seamless. Thank you Reed,Albert & Sonya Jimenez

This is the auto dealership and the finest service you can as for in a car dealership thank you so much

The receptionist was very friendly & knowledgeable. The sales staff were very professional & helpful.

Zig and Ronnie were great to work with on the purchase of my 3rd Jag since 2001. I would highly recommend buying from Autobahn! They easily beat the deal from a Dallas dealer without any haggling. I took my 2015 XF back a few days later to have the windows tinted and Zach in the service department and the installer did a great job.

I had a great experience with Mr. Malcolm in Autobahn Jaguar Service. They took care of all my needs and he kept me informed throughout the repairs.

The sales experience with Travis was wonderful. Very informative and very low pressure. He was accommodating when it came to the test drive and stayed late to work around my schedule.Since the purchase of my new F-TYPE Ive had a couple of small niggles and the service department has been nothing but excellent. No request is too small and they strive to make your experience as painless as possible.While looking for my latest car, I dealt with a lot of high end car dealers in the area. Most of them dont measure up when it comes to Customer Service.Autobahn has been an A+ in all respects!

Brought my car there for maintenance and asked to check the sunroof visor which didn`t close completely. Nothing was done so I assumed it would be a major repair. On a Jaguar owners forum somebody told me that that`s a very simple fix. Just push the sunroof button for 45 seconds and the visor will readjust itself. I thought a franchise dealership would know that and consequently do it but I guess I was wrong. Or maybe they just do stuff that pays nicely. For an oil change, brake flush, air filter exchange and alignment I paid over $ 800. I expect more from a Jaguar dealership. For that kind of service I can go to a local mechanic here in town for half the money.

Everyone from parts to service go above and beyond to ensure that you are completely satisfied with your service. I will never take my vehicle anywhere else.

Our service representative was really helpful while explaining the service schedule and the other options. We drive two hours because of their outstanding customer service.

Autobahn is known for great service. Cory with Jaguar Service takes it to another level. Great cars & great service. Win - Win.

There needs to be an option where you can choose to give more than 5 stars because I absolutely enjoyed every aspect of my purchase experience. First off, Terrance San Juan was the consummate professional. When I received the first communication from him, I explained what I was looking for and when I expected to purchase the vehicle. We briefly spoke (I was sick and lost my voice) and I let him know which vehicles I was looking at and he provided me with detailed information (via email, as again I lost my voice) and I was able to review at my leisure. He confirmed with me a day before of our upcoming appointment and when I walked in the door Friday, February 23rd, at our designated time, it felt like I was sitting with a friend. The vehicle was already sitting out front, I did the test drive (prior to, he explained the options, functionality, etc.), and from there it was smooth sailing. Since I didnt need any financing, it was a flawless experience. If I get tired of my F Pace, I will definitely come back and work with Autobahn Jaguar once again. I would be remiss if I didnt also mention, I was initially going to another dealership and they did not follow-up with me which turned out to be their loss.

We drove to Autobahn in Fort Worth from Frisco, where their is a Jaguar auto dealership a half mile away, because of the service and recommendation from Ed Wallace.

Always a great experience at Autobahn Jaguar, and very friendly service.

My experience here at Autobahn Jaguar has always been a pleasant one. They make sure that I am taken care of, as well as my vehicle...

As always outstanding service. Excellent service department.

Kory is ALWAYS on top of everything and provides me with excellent service and attention. I have NEVER had a bad experience at Autobahn or JaguarClaire Athy

Everything was easy, very relaxed, helpful and ready to take care of anything I needed.

Zig was very helpful and patient with my husband and I as we shopped and compared the various models and options that were available. It was a great experience dealing with Zig! I would recommend them to anyone considering a new car purchase.

Zig is an all star!!! Truly a great guy and as professional as they come. I will be a customer for life. Service was stellar and Im loving my new Jag XF R!

First day in very nice place found part dept very helpful and services working on getting me in thank you

Great staff...honest and very knowledgeable. Highly recommend Autobahn Jaguar parts and service department.

Good people to deal with. I bought from 1,000 miles away and I am sure that when I go to get my car it will be exactly as advertised.

Very quick and easy. Corey did a great job to ensure my maintenance was quick and easy.

I was a little hesitant about taking my Jaguar XF to Autobahn Jaguar because I was so use to using Park Place Jaguar. Until I spoke with Service Manager Matt Blockhan who made me feel comfortable about bringing my Jaguar in to be repaired. Matt Blockhan made sure my Jaguar was properly diagnosed and repaired with Jaguar parts. He also double checked and made sure nothing else was wrong with my car. As long as Matt Blockhan is available Autobahn will forever have my business. The only thing thats lacking at this location Is that there is no doors separating the Showroom from the service department. No provacy was so ever. If someone is in the showroom area they can hear your conversation with a service manager or service advisor. Autobahn please correct this issue.

Been using them for years. Always top notch.

Corey in Jaguar Service is absolutely the best!

Found the car I wanted at the price I needed. And Reed made the sales transaction smooth and easy.

Service was great andKory Malcolm was very helpful

Service was superb they got the job done, but it took them 2 hrs to patch a tire.

Service was performed in a quick and professional manner. Service seems somewhat overpriced but overall a good experience.

Great service area & advisors for my F-Type R. Only one negative: a dieselloaner which only played XM commercials!

Outstanding Customer Service .... always easy to get in/out ... detail oriented

Everyone I have come into contact with are professional, courteous and a pleasure to do business with.

Helpful, informative, quick service. Great!

Replaced the battery on my XF after only 14 months on the previously replaced battery at another dealership. Much more customer friendly at Autobahn than other dealership in DFW.

Incredible service and personnel. Always a pleasure to visit Autobahn.

My dad worked here for years. It always looks amazing!

Cody in Service is EXCELLENT in every way!!

Everyone is always nice and never have to wait

Excellent service, great facility! I couldn’t ask for more!

Very professional and prompt attention.Joann Smith

Had my 2nd really bad experience at this place. Rendered serviced that I was not aware had a huge price tag unbeknownst to me. Apologizes after the fact but still expects me to pay for their mistake. Tim, the service manager fails to make this right. And tells a lie to make it seem better. Upon arrival I see my vehicle is so dirty!? Really 5 days and hundreds of dollars later you cant run my car thru the carwash? 2nd attempt at this place - lesson learned. Would MUCH rather drive to Park Place in Plano (love Bob in service) then deal with this NON luxurious service at this place. Really bad!!!!!!

Zig is so nice and I love my new car!

Amazing teamAlways helpful

Fast efficient and friendly very helpful and knowledgeable.

Always an incredible experience in service.Ed Wallace

Very good service.

Came for parts which were ordered quickly.

Best service.

Excellent experience with Zig Gardner.