Came in for service just a simple oil change. Service advisor Ron welcomed me. I requested no car wash on my vehicle as I did not want it to be wash. Apparently they did not pay attention to my request since they washed the car. My actual advisor Randy just told me “oh it was too late, they had it wash already”. Seriously!!! The only reason I requested no car wash ( complementary) is because I had ceramic coated the vehicle and it needs time to cure. Now my ceramic coated is gone. I did not get a solution to my problem.

Wanted to say thank you to Shawn, Kelsey & David for helping me and my wife in getting the Escalade she wanted. This Cadillac Dealership is beautiful one of the nicest dealerships Ive seen. They had someone pick us up from airport in Dallas to go 42 miles to them in Fort Worth all 3 of them were still there to great us after hrs the entire process from the first phone call to all the messages were all easy and made us feel very comfortable to travel to buy the escalade and drive it back home Just wanted to say thank you again for the great customer service. Very highly recommend Frank Kent Cadillac In Fort Worth Texas

Frank Kent Dealership is the best! My family has purchased many Cadillacs from Frank Kent. They treat you with respect while purchasing and in the Service Department. Ive been to other Cadillac service departments from Denver, CO to New Bern, NC. Frank Kent in Fort Worth is 5 stars in every area.

My sister is new to the Dallas/Ft. Worth Area. After being in town for less than a week, my sister Stephanie T. Maxwell, requested an oil change which was quoted at $115.00 for a 2021 XT5. The dealership was filthy, the service was non existent, and no explanation was provided when the service writer was questioned as to what the bloated price entailed. He was not able to respond without being condescending. Frank Kent should be ashamed as your service writers represent you. You have lost a potential customer who is long time Cadillac owner, as I am used to the service I received from Shaheen Cadillac in Michigan Go Blue. Recommendation to others, Go elsewhereSide note: As a new transplant, I am praying this is just a blip as to what Texas has to offer.

My buying process was easy and straightforward forward with the Frank Kent team over the weekend. Their attention to detail, friendliness and amazing customer service made it a seamless experience. They also have good iced tea. This car is Hud (dog pictured) approved.

Thank you Randall & the entire service team for picking up my Cadillac Escalade, servicing the vehicle & communicating with me through text and a couple of phone calls…. THEN….. delivering my car to my front door! So grateful for the convenience.

This place always has a great waiting area! It’s very clean and fully stocked up with snacks while you wait for your vehicle. Ms. Antoinette was very nice & pleasant to talk to while I waited for my truck.

Frank Kent always quality service- pricey but worth it!

Irma Zavala was so helpful in getting my Escalade set up! So friendly and helpful. She went through all of the features and got my onstar set up. Thank you so much for the great service!!!

We bought a Cadillac XT6 from Frank Kent Cadillac in Fort Worth and Mario DeRenzi was our salesman. He drove 3 hours to deliver the car personally to us and worked hard to get our business. We will definitely be doing business with Mario again!

Antoinette helped me save thousands of dollars with Schlevia who helped me get my wife her dream car! Great customer service

DO NOT BUY SAVE YOUR TIME AND GO WHERE THEY ACTUALLY CARE. Whole experience was PITIFUL. my in laws walked in and received NO ATTENTION. Was told a salesman took the vehicle home, you wanted it so bad why not just buy it? Was told a headlight was out and the saleswoman told us the next day they ordered the wrong part. How do you get that wrong? Received our 2015 truck not detailed and not filled up. 5 hours later the check engine light came on. How, if you had it for a whole month. When we dropped it off today we saw someone joyriding it instead of fixing it. Will NEVER do business with this dealer again. Only purchased from here because it had my husbands dream truck and this experience put us off from buying a new vehicle from this lot again.

Mario was extremely consistent in finding the car we were looking for! They didn’t have one on the lot, but he followed up with us and let us know they had the exact one we wanted on order, took very little time, kept me updated the whole time, and even met me halfway from where we live out of town to deliver! Amazing customer service, he made the whole thing simple, and we are very happy with our new car!

Great Service!Don’t worry about what brand you drive bring it to Frank Kent they will service most any make or model and they service your vehicle and take care of you in the way you deserve to be treated.Andrew Anderson will go above and beyond to make sure you are taken care of and your vehicle is serviced properly.Thank you Andrew and Frank Kent!

When searching for a Cadillac dealership Frank Kent was our first choice because of their longstanding history serving Fort Worth. But the person who will continue to keep me as a customer at Frank Kent Cadillac is Aaron Dias. Aaron took the time to build a rapport and never pressured us into anything. He listened, answered every question we had, and gave us his professional opinion. To say that Aaron went above and beyond is truly an understatement. In my opinion, Aaron is a prominent asset to the dealership and I look forward to working with him for all my future purchases. If you’re looking for a professional, knowledgeable and no pressure type of salesman Aaron Dias is that person.

I purchased a new Cadillac from Mario DeRenzi at Frank Kent June 2021. He was very patient and took his time with my Husband and I working through the process. He has such a great personality and made the entire experience FUN! We felt like valued customers the entire time. I love this location because everyone seems very happy to be there. Great positive energy that really makes your experience awesome! After the sale was complete, he continued with above and beyond follow-up! He checked how our first day was and confirmed again that he was there if we needed anything. This type of service is what creates customers for LIFE!Once we purchased our new car we worked with Irma, Delivery Coordinator, and she was ALSO ABSOLUTELY AMAZING! She has such a great personality. We learned so much about the vehicle while laughing and having so much fun! She was so professional and VERY knowledgeable about this high tech car. She also offered for us to come back for additional support if needed. We will definitely make that happen and bring the rest of the family!Overall, our experience was amazing! Thank you to Mario, Irma and the entire Frank Kent team for EXCEEDING our expectations!-The Arnolds

Such an amazing experience. We test drove, traded in our lease, and purchased our car all within 2 hours. Every team member was amazing and very knowledgeable.

Randy Barbee and the Service Department hit a home run, great customer service and follow-up.

I appreciated the kindness and thoroughness of the staff. I like how detailed the inspection of the car is with red/yellow/green indications. I like how I get to choose what I want to be done with attached prices before they just start working on my car so that I wasnt surprised with a price at a later time. My only recommendation would be for a better estimated time of completion. I left with no knowledge on how many days I would be carless. I also was not informed that I had the option to rent a car through the company in the mean time. Overall, great service. I will use Frank Kent again.

I had the pleasure of working with Mario Derenzi. Mario was very patient with me and worked with me. Mario was able to get me in a very nice luxurious SUV that was fully loaded. Mario was very knowledgeable in his cars and it showed. I really cant thank him enough for making the buying process so smooth. I was literally out of the dealership with my new in less than two hours. I definitely look forward to doing more business with Mario at Frank Kent! And of course if youre ever in the market for a new car please visit him!

I love that they come to your home and pick up car and return it when they are finished. They are very professional and nice

Had a problem. The folks here went above and beyond to take care of me and the situation. Highly recommend 6 stars

A big thanks to Chris, Tommy, Matt and everyone who worked so hard to provide a great experience. Work was done with care and quality. Advisor kept me informed through the process. The only place to consider for body work and repairs.

The state of our country has made it impossible for greatness to shine through but the level of communication and quality has made it simple for my returned business with Frank Kent Cadillac. Thank you to the service department from the representative who took my car to the person who gave me my loaner to the individuals who did the service. 🙌🏽💯

I recently traded in my vehicle at Frank Kent, it was the BEST customer service. I recommend going to Mario he’s really attentive and goes above and beyond and makes sure you are well taken care of. I will definitely be coming back for my next Trade In.

We just purchased our second vehicle from Frank Kent. John W. made the process quick and easy! Irma was so helpful and had such a good, happy energy. Thank y’all so much for a great experience!

Frank Kent is 5 stars all the way.Nick, Josh, and team went above and beyond at every turn down to the amazing job Irma did with the delivery.Best car buying experience we have had - thanks everyone!!

I purchased a used vehicle from them in November. The vehicle I tried was not the vehicle that was delivered to me (which I knew about), but it was delivered after sunset in the dark so I couldnt see the condition of the vehicle. When I went to inspect it in the light, it was dirty all over the inside; like someone had washed it and just left the dirty water to dry. They came to collect it and clean it again, but it took about two weeks for the salesman to schedule a time to come pick it up. When he did, they took a toll road and left me with the toll bill for their mistake. Ive called several times to try to get a copy of my vehicle history, even leaving messages with the used sales manager, and no one has ever called me back, emailed me, or texted. Finally, I discovered that there seems to be a panel missing from the interior of the vehicle; since it was delivered at night, I did not notice it upon delivery. I like the vehicle, but the service was subpar (and thats putting it nicely).

Antoinette is very professional & has great energy. Great asset for this Dealership

Had an appointment for an oil change and to have the air filter replaced. It has been over 3 hours and they are still not finished! I wouldn’t have had a problem if someone had approached me with an update but now I am late for work and when I spoke with Matthew the manager I didn’t feel like he took me very seriously. If they are so busy that they are unable to provide reasonable customer service maybe it’s time to acquire more help…

Ron Evans was very helpful in scheduling an early morning inspection appointment for my vehicle while I waited. Various employees offered me water and soda while I waited on the service drive.

Wonderful experience buying my latest Cadillac. Frank Kent Cadillac will be my forever home. Great big shout out to Erma Jean such a great help. We really appreciate you. Thank you so much.

I believe in Frank Kent because of the service I get there. There is never a doubt in my mind that when I take my car in to be serviced that the outstanding job will be done. I buy my cars at Frank Kent because of the service.

The entire experience at Frank Kent Cadillac- Fort Worth is exceptional! Our salesman (Kane), finance officer (Faustino), and our client concierge (Irma) all demonstrated the gold standard in courtesy, professionalism, and service. We are a Frank Kent family for life!! ~ Brian & Michelle

Appreciate the professionalism and quality of service on my SRX at Frank Kent Cadillac, highly recommend🏆🥇

Best customer service in the area. The guys in the service area are excellent and keep you informed of the status of your vehicle from arrival until you leave. Highly recommended.

Flawless experience! We helped my mother buy a car, & it was the best experience we have had purchasing a new vehicle. John was extremely patient with all of our questions & accommodated us as we compared the 4 cylinder with the V6. Nick was very straightforward in the pricing & trade in. We felt that it was an excellent deal. We really appreciated that this dealership actually had the car there & for sell, afterseeing it online. No tricks! After purchasing, Irma helped us set up the driver profile & other details. We never felt rushed & she made sure Mom was comfortable with everything. Irma was so sweet & really made sure we knew about all the options we could take advantage of. Through the whole experience there was no high pressure or trying to upsell extra options. Options were offered, but not pushed on us. Frank Kent definitely has a great team. Thanks!

I was surprised to receive a text from Nick on a Sunday since the dealership is closed. It helped me confirm my plan to drive 2.5 hours the following morning to purchase the Cadillac of my dreams since I had confirmation that it was available. Kent, our sales consultant, called first thing in the morning to reassure me that he had the vehicle I was looking for with all the features I wanted. He was very professional, and provided answers to any question we had, and even set up the transaction over the phone while we drove. The vehicle was spotless and ready for us to test drive when we arrived. Trading in my vehicle was hassle-free and fair. The wonderful finance lady that helped me was awesome to work with. I cant remember her name, and its probably because she had me in and out in less than half an hour because I had a time constraint. She was thorough, made sure I had every question answered, and did it very efficiently! I would highly recommend Frank Kent Cadillac. I arrived at 11:30 and was driving away in my gorgeous new car by 1:30. Thats my kind of dealership!

Frank Kent Cadillac is very sufficient and professional. Every time I take my Cadillac to them they does a wonderful job. They get right to your vehicle without hesitation. I never have to sit around all day. The employees are so polite and friendly. Never had a problem they couldn’t fix. Thanks Frank Kent Cadillac

Antionette was awesome! Her attitude was very pleasant and I could tell she loves assisting customers both old and new! Glad she was there to help me as I am new to the city and to Texas!

I had the greatest experience at Frank Kent Cadillac! Working with Mario Derenzi was exceptional he held our hands they the entire process, he showed patience and kindness and ensured we were comfortable with our purchase! The greatest part was we are extremely excited and comfortable with our purchase! Thanks Mario!

Bad experience, I took my XT5 in for an extended warranty repair. I purchased the car and extended warranty from this Frank Kent dealership. The problem was windshield washer pump was not working. Service advisor said repair was not covered due to some contamination in washer fluid. They service my car, I never added anything to washer. The repair cost was going to be $1000. I refused repair. Before picking my car up, my advisor said it would be $170 diagnostic fee we discussed. He never mention the fee. I expecting a warranty repair. Also, it took 3 days to get my car back.Frank Kent Cadillac contacted me and corrected the problem. They repaired my car in two hours. I am now very satisfied with the Frank Kent Cadillac dealership and the extended warranty I purchased.

Excellent customer service every time. Ron is the best! He always explains and gives honest recommendations to keep my Cadi running smoothly.

Horrible. Received recall notice. Called them to make appointment. Part not in stock, but will be next week. Made appointment for well after part would be in stock. Recd multiple reminders about appointment. When checking in for appointment, they asked ME if the part was in stock. After an hour in the waiting area, they tell me they did not have the part. Nice.

A quick and easy buying experience with Mario! He went out of his way to make sure our wants and needs were met at a good price on top of that. Highly recommended!

Excellent Service Center. Have used before and will continue to use! Highly recommended!

Ms antoinette was very helpful with quotes for our vehicle today, thank you !

Antoinette is such a great help, she answers all your questions and is the best with customer service

Awesome sales and service. My new car buying place.

We were really pleased with Frank Kent Cadillac (Fort Worth) when we took our car in for service during the lunch hour today. They were extremely busy, but yet were very professional, very courteous, and as promised, had our oil changed and tires rotated in under one hour. Furthermore, they gave it a wash and a vacuum as well. Thanks again to everyone at Frank Kent Cadillac for the great service and care.

My husband called the service dept to inquire on how much it would cost to have our remote control re-programmed. He spoke with Mike who said that they had to do a diagnostic test etc etc. Well we knew exactly what was wrong with the remote and all it needed was reprogramming. My husband tried to explain that ever since we bought our ATS weve had nothing but problems with it. Mike hung up on my husband without letting him finish!!! I called and attempted to speak with the service dept manager and of course he wasnt available. I left a message and as of today have not heard from anyone. AWFUL customer service!!! Mike, no one has you working there, if you hate it that much go find you a job where you are happy!!! NEVER EVER will I do business with FRANKKENT in FT WORTH!!! BUYER BE WARE! Therefore, if the CUSTOMER SERVICE MANAGER does not answer your call, obviously hes leading by example!

Absolutely love Frank Kent they are top notch when it comes to any type of work you need done to your vehicle custom painting stereos wheels etc

Antoinette is the best! Very professional with an inviting smile!

Came in for service. Everything was great. Antoinette added a special touch.

I arrived on time the staff greeted me and serviced my vehicle with exceptional professionalism and returned my vehicle cleaned and serviced thank you Frank Kent !!!

Frank.Kent Cadillac was a great place to shop for a vehicle. The sales lady, Sarah, was very kind, professional and supportive to my needs and wants. I recommend anyone who wants to be treated as a person instead of a sale to visit Franks in Fort Worth!!!!!!!!

Randy was our advisor. He treated us with the utmost respect and took care of any confusion with ease.

Thank you all a custom Koncepts especially Dylan he was very polite professional everyone worked very hard and didn’t give up to make sure the job completed To perfection I love my CarPlay and I’m so grateful for all of you and it was very cost efficient I was expecting to pay much more thank you all.

If I could give this place zero stars I would. Lets just talk about the customer service for starters or should I say lack there of. Ivan was my service advisor and his lack of response was concerning as well as his attitude. This guy lacked common knowledge of the vehicles that are serviced there answering many questions with Im not sure. I purchased the car from another dealership and after having that dealership contact Ivan regarding the vehicle Ivan became very egotistical and just flat out rude. His boss Ryan was absolutely the same way. Talking over me and not allowing me to speak even threatening me with me coming to pick up the vehicle and taking it somewhere else. This dealership is unprofessional at best and I would strongly NOT recommend anyone to go here but drive 25 mins away and go somewhere that prides themselves on customer service.

Sales Consultant - Mario Derenzi is so AWESOME!! He’s patient, accommodating, and of course, professional with a sophisticated touch.Customer Experience Representative - Kaylie Faulk is great too. Very polite and thoughtful. Texting the pics of my car and being gassed up was a great idea. That was a home-run, sealed the deal. Lol! Smart move!Sales Manager - Nick Bieghler….AWFUL!!! Not a people person…no personality..needs more training. Thanks to him, no sell.Mario and Kaylie saved the day!! Great job you 2!

This place is a great place to purchase a new or used vehicle. I bought a used chevy impala and they treated me as if I was buying a 2021 Cadillac. From the salesman to the finance guy it was a pleasurable experience. But I would like to point out the salesman Aaron Dias, a class act. I never really cared for salesman until now. He never lied to me, he never led me on and never added pressure to the sale, a very patient gentleman. Now where do you fine that. So if you are looking for a new or used vehicle please give this dealer and salesman a try.

Mario was awesome and explained the whole process down to how to connect my phone and setup my wifi profile!

Surprisingly Speedy Service!I called in a last-minute service appointment since my daughter and I were traveling the next day, and not only did they fit me in, I was in and out in less than 1 hour!!Thank you for listening to my needs, answering my questions, and making sure my vehicle was in the best condition possible, for the safety of me and my soon-to-be 2-year-old daughter (Happy Early Birthday Sweetie!! March 26th!!!). 😊😁

Car service here is generally good. This time however I was a little surprised in that I never received an email containing the cost for the service requested before agreeing to the work. That always gives me pause because I’ve had an experience before where I don’t get the quote in writing...accepting the verbal in good faith only for the cost to go up. I called and asked the rep about it but was told there must have been a network outage??? So I reached out the next day requesting the quote...for my records...but never got a reply or follow up call. Ultimately, when my car was finished I was never informed. I had to call myself. When I did pickup the car my rep had a smirk on his face about the amount of charges and said “you know that car isn’t cheap to service”. I felt like I was being profiled or something. Im thinking to myself, I bring my hard earned money here to give these folks business (during these trying times) and this is how I get treated? I’m interested in working with professionals not service reps that are tickled pink at how much I have to fork over! Looks like they need to hire better staff or better training. I wish the experience was good especially during the holidays.

Frank Kent Cadillac Body Shop is great. Service advisor Chris Kieffer is awesome. Great customer service. Repairs were completed on the promise date and quality is outstanding. I can’t imagine a better experience.

Chris was great! Front desk staff was very friendly and helpful. Quick turn around in getting my car back. Looks good as new. Thank you so much!

They were an awesome team to work with. It was an easy, hassle free car buying experience. They definitely work as a team at this location. They worked together to get exactly what we needed and in the payment we were looking for. I could not recommend them enough. Brian G. was our sales rep. He is my recommendation if you are stopping by. They also have a hidden gem of various wines to purchase. I loved the whole experience.

Sarah attempted to find a truck for my husband through their Corsicana dealership. She was an excellent communicator. We decided to wait a couple of months for more inventory. Will contact her again.

Antoinette trader keys personell was very friendly as I waited to get my oil change. She is what all dealerships need as far as professional service.

Frank Kent Cadillacs service and knowledge far exceeded any other car deal weve ever done. They seek to establish a relationship with the client for the life of the vehicle.

I would like to disclose that the service of the vehicle and installation of the coolant kit/coolant the vehicle engine gives off the coolant smell on the passenger side but isnt leaking. I had the engine cleaned and the smell still evident.

I had the most easy & professional buying experience that Ive ever had in my life (and Ive purchased a LOT of cars over the years). I would HIGHLY recommend the Frank Kent dealership to anyone looking to purchase a new vehicle.

Easy buying experience, even easier service. Ive already decided my next vehicle will be a caddilac as well. Especially if they have an electric car version by then.

I had a spoiler added to my car that was OEM in the exact color. It gives a new car appearance. The job fit per factory specs. Thanks

Great customer service by Matthew and Randle

Hrllo Mario, and to all here at Frank Kent Cadillac. My husband Mark and I were very pleased at how prompt and courteous Mario, our salesperson and the entire staff was. They made the process of buying our new Cadillac Escalade very easy from the beginning all the way to the very end and for this were grateful . We are very pleased and appreciative of you Mario and all that you did for us, also our Finance Manager and how sweet and pleasant she was to us and made us feel right at home. Thank you all so much.Yours Respectively,The Woodsons

I took my Escalade in for an OnStar issue and a misaligned trim piece. The sevice advisor said they looked into both and I would have to call OnStar to figure it out on my own. He would not even get out of his seat and go out to my car to check the tire pressure so I could verify it against my app. He seemed put out by me even asking. Even worse he told me the trim piece was fixed but I got my car back and it was exactly the same condition as when it went in.Not the service you would expect for service on a $95k vehicle. This was my first experience with Frank Kent. I have purchased 5 Cadillacs and I will never give my money to Frank Kent again.

Kayla was a very helpful with selling us our car. She answered our questions, was friendly and helpful with pics and info. Chris helped us with an extended warranty, and Dale was a great boss and manager over the whole situation. We had a delay with waiting for tires to arrive, but these folks were VERY hospitable and even got us some lunch while we were waiting. Our experience, at Frank Kent, was worth the over 400 mile trip to get my wife a car she loves at a good price!! They were ALL honest and helpful!!!! Thanks, we love our Buick Enclave!

Have purchased new cars from Frank Kent for years. Majority of time have had great service. Today not so - I was called by Frank Kent told that it was time for my 1st time Free Oil change. I called them set up an appointment took my car in was greeted, my car was checked in. I was told to wait in waiting room. In a couple of minutes the gentlemen that checked me found me told me he could NOT do my oil change/service because my oil life was at only 24% that it had to be 20% or below. He then said they could do the service but they would have to charge me?Its not the money it the fact that they called me etc. I told him give me my car back. As we were walking back to service area he said just bring it back when it reaches 20% - I told him I probably would not be back - his response OK.!!!

CJ listened to my list of wants, really heard what I was asking for, and found my perfect vehicle - Cadillac XT6 AWD! The loan processing was seamless and I feel they worked to give me the best deal!Irma was amazing! She walked me thru the most important features, explained many others, and allowed me to ask questions while making it fun! She had the knowledge and patience to help me truly love my new vehicle. There is so much to learn, I will need to take another lesson - but I know Irma will welcome me back and take all the time I need to completely understand my new XT6!

The lady in the waiting area is amazing made the wait feel like I wasn’t even waiting

Service was fast done correctly. Friendly greetings. courteous staff. It was a pleasant visit and I will return in the future and recommend Frank Kent to all. I have since had a body repair on my CadillacThe work was done exceptionallyI was kept informed via texts as to the status of the repair and repairs were done in a timely manner

Service was awesome, I was constantly updated every step of the way‼️ And my truck repair looks awesome ‼️💜

Good conversation, funny and very kind

Great experience! Hope to be back for my next vehicle!

Excellent customer service and will be returning in the future.

Randy worked hard to have my vehicle diagnosed and then had repairs expediently -

I purchased my first Cadillac from Frank Kent less than two years ago. I have had on going issues with the paint job and the finish of the wheels. They admitted that the wheels were defective and they took 3 of the 4 wheels and had them fixed. I did not realize they left one undone until I got home. Its been 6 months since the wheels were supposedly fixed and they are now chipping. I took the vehicle back and they are completely declining to repair them properly. This is not what I expected from them. They do not return calls when they say they will. When I asked through text for an update, they sent me a screen shot of the diagnostic read out like Im supposed to know what the codes are. A $45k cadillac and less than 2 years and 30k miles later my garage kept cadillacs wheels look horrible with no solution or warranty honored on them. I will no longer do business with Frank Kent Cadillac

Patrick took ownership of my repair and exceeded our expectations. He kept us informed on our repair progress and followed up on the commitments he made. Patrick demonstrated professionalism in all he did. We appreciated COVID Protocols that are practiced at Frank Kent Body Shop..

Antoinette was really nice had a good conversation

We live in Austin. We knew what we wanted and contacted over 10 Cadillac dealers for pricing. Only 2 dealers followed up with me and I bought from the 1 that kept in contact with me. David Perez & Greg McCoy were fantastic to deal with. No Games just a great deal. David sent me pictures and sent me the final numbers before I arrived, so I knew where I stood when I walked into the Cadillac dealer. David went over the vehicle with my wife and my son and I finished the paperwork with Greg in the business office. I was done before they finished the lesson on the new CTS. I could have bought in Austin or Houston, but these guys are professionals. (BTW/San Antonio never called me back). I would buy from them again in a Heartbeat. Thanks for the Great Service.

The staff is always so nice, I always have a good experience when I have to go!!

Just had a five star experience, leased a XT5 . The advisor I had was a lady named Kayla. She was very knowledgeable and I felt no pressure at all. I had talked to her the previous day and had let her know what I was looking for, the next day she called and had exactly what we were looking for. After many many adventures in buying and leasing Kayla was a breath of fresh air. Talked to sales manager and was impressed in customer care. I would highly recommend them for your next purchase. I will be returning soon for our next purchase.

While I did not buy a Cadillac, but instead got a preowned Buick, my experience was just as positive. The whole team has been great to work with.

Randal gave excellent customer service today. I will continue to do business with Frank Kent.

I am very happy with Danny and Frank Kent Cadillac dealership. I was promptly greeted and my car received. I appreciate the communication updates given to me as well as the speed of service.

Frank Kent Body Shop had great customer service, Patrick is the best! My car was repaired and looked like new in just a couple of days! They were so efficient and thorough. I highly recommend them.

Thank you for taking care of my vehicle and doing it so quickly. I’ve never experienced such quick service from any other dealership I’ve used in the past. You will now be my go to location

Outstanding service. Extremely friendly and considerate of my time. Always on point and on top of their game!

They fixed the door ding and paint chipped. Its great you cant even tell that someone opened a car door into mine. Thanks Frank Kent.