By far the best experience I’ve ever had while purchasing a new car. Alyssa was very helpful in answering all my questions and helping me to pick out the right car for me. Ron was not only quick at setting up the financing but he also saved me over $2300. Highly recommend going to Hiley Subaru to get your next vehicle!!

Bought a used Jeep Wrangler on Oct 11th from Patrick and my wife and I are loving it! Patrick delivered on his promises, and we got a great deal! Thanks again Patrick!

Super nice. Not pushy and will spend time with you and be patient and we got a good price in this time of craziness. Arvin in the used car area was marvelous. We bought the vehicle we went to see and he went above and beyond for us. Very easy transaction. Thank you Arvin. Is you want great service go see Arvin at Hiley GMC in Ft. Worth.

Ive called 5 times this afternoon trying to reach the parts department. The phone rings and rings, then I get someones voicemail. I was able to find the parts I need at another dealer, and Ill just skip calling Hiley at all next time.

Traded in my 2017 outback for this gem!! The 2021 Ascent!! Main thing was the extra space and the moon roof for all the future fun to be had feeding giraffes at fossil rim. Bryan P. was and is absolutely awesome and so incredibly helpful! He was recommended to me by a friend and took the time to help me and get me the exact car I was wanting! I know I’ve been super annoying lol but he has helped me so much even after I drove off the lot with my beautiful new car! Definitely a great experience

Zero Stars if I could!!Steer clear of this one!! I went in pre approved and ready to buy. Apparently that is frowned upon here and theyre only interested in selling if you finance through them. They wouldnt even budge on price even though the vehicle had deep scratches into the metal and peeling paint on the bumper. This place is a joke!

I had an appointment at 10:30 to get my oil changed and rear brakes looked at. I was there OVER 5 hours. Every time my service rep came out it was alway excuses and telling me it was someone else’s fault and my car would be out shortly. I sat in that waiting room watching people come and go for five long hours. You’d think they would have offered some kind of discount or something. I think it’s time to find a new Subaru service place.

Bryan was fantastic. He secured the vehicle we wanted and helped us get it set up and ready to go. He made sure that all of our questions and concerns were addressed before we left the dealership, so we had great peace of mind on our drive home. Well be back when were ready for our next car. Highly recommend this dealership and Bryan for your next vehicle.

Excellent service, I recommend coming here 100%. Thank you tony and Shawn for making it easy and fast for us to get the truck we wanted. Thank you thank you. We are so happy

Worst car buying experience of my life. Traded in my 2020 Outback the night before at closing, drove home a 2021 4 runner. Called first thing in the morning 9 am and said that my legs were having the circulation cut off after driving over and hour and 20 minutes to get home that evening from the dealer. I said I cant buy this SUV, I would like my car back. They said NO its been sold already! What????? I was in shock, no way, how could that have happened? So now I am stuck with a 50k SUV that I dont want and still dont want to this day. There is allot more to this story...THEY could have canceled this deal but they chose not to. Very disappointing to say the least.Also I have had a DUE BILL now for I month and NO ONE from the dealership has called to ask about when I would like my windshield and the wheel alignment done. Terrible customer service. I had to pay for the alignment myself and sent a copy of the bill to my sales person. NO response or check in the mail for the work done and I still need my windshield replaced and still all I hear is crickets.

I purchased my Subaru Crosstrek here approximately one year ago. I typically dread buying a new car, but working with Deyton was an excellent experience. I have never owned a Subaru before and I absolutely love my car! Today I brought my car in for an oil change and the service department was excellent. Lauren Miller was fantastic and they even sent me a video of the technician working on my car and describing what he checked. My car was also cleaned and smelled great when I picked it up. I would recommend Hiley Subaru to anyone looking to purchase a car. They are fantastic!

Lauren in service did a phenomenal job! She made sure I was well informed on everything going on with my repair and worked with my warranty company to make sure my major expenses would be cover. Very friendly and transparent customer service, will be coming here exclusively going forward!

2nd times the charm! Came in on Saturday and had a experience. Came back today and received the best service from Patrick Pearson. Deal was done and accomplished with no fuss and smoothly. Go see him if youre in need of a new vehicle or upgrade.

Horrible experience this morning with Hiley Subaru. Had a meeting with Bryan at 9am, he had a busy morning and let Patrick help us out, no problem. Test drove an awesome Wilderness, then went to negotiate pricing. During negotiation another employee retrieved the keys of the car of interest. After he told us credit was good to go, hit me with a ridiculously high interest rate then informed me that they sold the car. Thank you for wasting 2 hours, and sending me home empty handed. Great customer service, Patrick.I think it’s also important to mention that there was another car (instead of the one being negotiated) that the SECOND customer could’ve test drove… ya know, since he argued with me that it was “first come first serve”

If you want to be treated with respect and have an easy car buying process then come to Hiley Subaru in Fort Worth and ask for Bryan P! Bryan is absolutely amazing. Highly recommend the team here! Thank you all!

Bought a used Mercedes from here. The salesman was extremely rude and very pushy. Once I bought the car I noticed it was pulling pretty hard in one direction. I called him the day after to see if it was something they could fix and he told me I was on my own. I also had to get two tires replaced immediately because they were leaking air. This was a problem the salesman told me would be fixed. The battery and window wipers had to also be replaced immediately. It seemed like their were numerous tickey tacky problems that were about $50-$100 each. This cheap way to make a few bucks and sliding issues over the customer has completely soured my view of Hiley. The salesman was rude and condescending. Dont be a fool, just go to park place. They will take good care of you and take pride in selling quality automobiles

Awful experience with the service department. If I could give them no stars I would.Came in for a warranty repair on my passenger side airbag and asked them not to wash the vehicle because they use an Auto Wash it has been Ceramic Coated. The lady wrote it on the work order and circled it. The service people ignored it, and when I came back she informed me that they washed it anyway. Ceramic coats are meant to be washed by a detailer. Not run through automatic car washes. To top that all off they didnt do my warranty repair properly and left one of my vents popped in when they reinstalled my dash. If this is how they service cars Id hate to know how the new $40-60k vehicles are treated. Run through the automatic wash too Im sure! 🙄Free warranty repair and now I gotta get my vehicle ceramic coated 3 months sooner...

It’s been 3 weeks since I bought my 2nd Subaru from Hiley, and I absolutely love it!! Sergio was very helpful and patient. He answered all of my questions and made the purchasing process as smooth as possible. Even after the sale has checked up on me and car, he is the best! Shout out to Kip as well! He is very knowledgeable and patient.

I hadn’t bought a vehicle in over 20 plus years! I had a horrible experience back then so was NOT looking forward to stepping foot on a dealership lot! Then PATRICK !!!!! He is truly God sent! He remembers what if feels like to sit in the customers chair! Friendly understanding and down to earth! Makes you feel right at home! Honest straight shooter! Highly recommended !

Ive had mixed experiences at this location. With sales, email responses are generally pretty slow, sometimes the emails dont get delivered, and you dont really get straight answers. Right now inventory is restricted, so maybe thats why theyre not chomping at the bit for a sale.The service team always has a good attitude, but ever knows why youre there; at other Subaru dealers, I have shown up, theyve asked for my name, and they already have my profile up with what work needs to be done -- every time I show up here, its like I didnt need an appointment in the first place, and I have to go through everything again. Pretty frustrating.Service timing today (7/15/21) was pretty poor -- I showed up for my 7:30a appointment, and I left the dealer at 9:15a and only got an oil change. We didnt even rotate tires due to their current wear. I wasnt impressed. I had also asked for an appraisal, and was told that the sales team doesnt get in until 9:00a, so it couldnt be done. By the time I was actually checking out at 9:15a, I thought Id ask, but then realized Id probably be there for another 2 hours while somebody looks at my car.Overall, Ive had much better experiences at other Subaru dealers in the metroplex, including where I originally bought my Outback; I have tried Hiley a few times because their Burleson Hyundai dealership has been fantastic in the service department for our other cars, and Hiley Subaru is physically closer to my home. I guess Ill start driving a bit further in the future.

Have bought 3 cars from Hiley in the last few years and the process is always straight forward and easy. They worked with me and got me the deal I wanted along with some helpful advice on where leasing vs. owning would be best for my situation. Sergio did a great job on my latest purchase of a Forester and was super patient when I had trouble picking cars. The same day I bought the car, it got a flat not even an hour later and Sergio made sure it was taken care of at no cost to me and followed up the next day to be sure I was happy.I have also had my Subarus only serviced by Hiley and its a straightforward, no fuzz process every time. They make sure to go over any issues the car may have and dont do any additional work unless you sign off on, which is recommended without feeling pressured. Always get the job done in a timely manner and with a friendly smile.

Very glad I came in! The process was fast and simple. A wonderful salesman named Bryan was able to answer all my questions and help me find the right Subaru. Cant wait to spend time in my Forester!

Purcharchased my Subaru here 2 yrs ago.Recently had to take it in for service due to a recall.From the appt scheduling to having repairs completed, best customer service experience! Prompt, alerted me when parts were delayed, text alerts while I waited to have service done, when car was ready. I even got 2 1/2 hrs of work done without any interruptions, unlike when I work at office or from home. Even a Thank you email for bringing the car in for service! Who does that anymore?So glad I purchased my car here instead of the fancy guys closer to my home.Worth the 45 min drive for Texas size hospitality!! These guys are awesome!

I come today to purchased a GMC Acadia Jesus Medina help me, I was very impressed by his services great communication skills, and amazing customer service I highly recommended Jesus. Plus he speak perfect Spanish

I was very nervous getting a new car after so long. As soon as we walked in we were greeted by the staff. Sergio Puga made the whole process a smooth and wonderful experience! He was very helpful and answered all of our questions from start to finish. The car we wanted was still in transit but Sergio and the staff went above and beyond to take care of us. It was worth the wait! Thank you Sergio and the staff at Hiley for making it a great experience.

My car buying experience was amazing. Easy and hassle free. I LOVE MY SUBARU!! Bryan Pohlmeier was a professional and knowledgeable Subaru guy with answers to all my questions!! We loved my Subaru and Hiley Subaru so much that we just bought our second one three weeks later!! Thank you for everything!! Highly or HILEY RECOMMENDED!!

Great service, great deals, and fast. I really recommend this place to get your next vehicle

Josh was a wonderful salesman; knowledgeable and courteous. The finance staff was on-the-spot! A great way to buy a new car!We have bought 3 cars from Hiley and really appreciate their sales and Service departments. They are friendly and reliable.

Bought my first car today! Carl was my salesman he was amazing from the moment We got there till the end! He provided EXCELLENT customer service. He made sure to help us find a great deal, never felt pressured like other dealerships! Carl made the process simple and easy. Highly recommend hiley Subaru of FW make sure to ask for Carl!!

Ron and Arvin were both very polite and helpful in the purchasing process. Would buy from here again!

I bought my first Subaru at Hileys Subaru Dealership in Ft Worth Texas. It was a wonderful experience. Salesman Tony Ledesma was helpful and a joy to be around. He ordered the exact crosstrek I wanted. 2021 crosstrek sport mode in cool khaki grey. When it arrived I went to pick it up and Wow. What a great car and car buying experience. I named it Clarice. Below are some pictures of it in the snow and crossing a river.

Original Edited Review:Had to travel from out of state to come pick up a car, which required putting down a $500 deposit. I was promised that the deposit would be applied to the purchase of the car. Unfortunately, this did not happen.After attempting to get in contact with them more than a few times and after leaving a review here, the salesman who I was working with FINALLY contacted me and issued a refund.I wish this last part had been a bit more smooth sailing. Nonetheless, they were quick to issue the refund once we were in contact again.Update:Vehicle was financed through my own bank, paperwork that Hiley sent to my DMV in Colorado was incorrect, so it was all sent back. This likely will delay the registration process by another few months.Sigh.

Zero customer service and negotiation. We called in advance to ask about a vehicle advertised online. We drove 2 hours to see it and when we get there it has extreme hail damage. The type of hail damage that insurance companies might total. The windshield had to be replaced. There were also several door dings and key scratches more than 3 inches. We still test drove it and were interested once we determined the only issues seemed to be cosmetic. It would have been nice if they would have let us know about the hail damage and the extent of it before we drove 2 hours to see it. They wouldnt budge at all on the price at all. It was priced at 26k and they wouldnt negotiate at all. They sat down and talked like they would but at the end of the day the sales manager came and said listed price was as low as they would go. What a waste of a day. If the price is no haggle then they should advertise as such and not waste time going back and forth with offers. Very disappointing and we would have written them a check if they would have negotiated as little as 500 off.

Thomas Harmon is the very friendly sales representative who showed us the 2021 Forester and 2021 Outback on the Hiley Subaru lot. We had as much of his time as we required and the test drive experience was completely independent of anyone looking over our shoulders. Because—since we last leased a vehicle—much of the auto industry has adapted new irksome EPA guidelines like the Auto Start Stop function and because the computerization of new vehicles like the Outback increase functionality over ease of use, the learning curve has been a little steep this time, despite our having been seasoned lease customers many years. Thomas answered all the questions I knew to ask at the time and has been quite available to contact if needed. The Outback does live up to its reviews for a very smooth and quiet ride, but does require patience and persistence in mastering the touchscreen apps. In all, it rivals the Toyota Camry in drivability—not bad for an SUV cousin. Exiting and entering the vehicle is a chore for my spouse due to her shorter stature. The safety features are advanced. Visibility is very good. Responsiveness is excellent. Driving the Outback is a pleasure.

Went to the service center for scheduled maintenance. Service was fast and friendly!

Got my mirror today for my subaru wasint priced to bad an the service was great. On my way to move down to texas had a truck tire blow an take my mirror off of my subie so i was thankful they could get it ordered very Happy with the color matching perfectly as well my subies back to living its best life thank you for your good service

I worked with Bryan to buy my Crosstrek. He was super easy to work with and very friendly. He was able to quickly answer any question I had and seemed very enthusiastic. Highly recommend.

Took my wifes 2021 Forester in for its first service. The service advisors were punctual, courageous and attentive.

I’m a first time Subaru owner and shopping at Hiley made getting into the car that fit my needs simple. I was able to test drive, get financing, and receive a 60 minute technology training all part of the purchase agreement. I was pleased with the communication style of Deyton G. He listened, answered my questions and respectively conducted the deal. The best part was that no question was left unanswered.Buying a new car has never been my favorite thing to do but Deyton made it a pleasant experience. Thank you everyone at Hiley Subaru for helping me drive off in a new Outback!

Words and stars do not give this business enough credit for the awesome customer service we received today from our sales guy Thomas and his financial manager. I want to thank Hiley Subaru for being able to work with my step-father and mother in purchasing their 2017 GMC Texas Edition Pickup. They were so happy when they drove off the lot and we all headed back home to Mcgregor, Tx in our pickup truck!! :)I highly recommend to first time buyers or anyone that is looking for a vehicle.

Scheduled a service for oil change, tire rotation and a star link update. Due to the star link update they said it would take two hours. No problem. Two hours later they came out and said it would take three hours.....but they didn’t even start it yet so they just wouldn’t do the starlink update since they would be closing. Two hours for oil change and tire rotation. Definitely not returning to this location. If time was an issue then it should have been made known at the time of scheduling the appointment.

We went to Hiley anticipating getting a used Outback. Deyton Gidcumb was our sales man. I have and will continue to recommend him. He was attentive but not pressuring. He spent time showing us multiple vehicles and answering our questions even if we repeated them. After we had our new 2021Subaru Forester for few weeks we met with Courtney Rankine to go over car features again. WE are LOVING our Subaru.

Im super excited with my new purchase. Tony Ledesma was a joy to be around! He made sure I got exactly what I asked for! Everyone was so nice and attentive! Tony made the whole process easy! Thanks for you knowledge and patience!

Carl was a wonderful salesperson. Its too bad that the chip shortage is affecting the supply chain.

Absolutely loved my experience at Hiley Subaru! I recommend working with Bryan P. (Sales) & Ron H. (Finance). Both were super awesome and neither were pushy. They answered my questions thoughtfully and thoroughly.

Last time we were at the dealer I told Bryan Polhmeier that if a brown Outback came in to give me a calll. Didn’t think one would given stock issues but one did and Bran called. I am now the proud owner of the car. Bryan covered all the new features at delivery. Thanks Bryan. Love my new car.

Hiley needs to have more salesman like Bryan Pohlmeier. From my first inquiries to the keys being handed over and driving away in my new car. He is the best guy for the job. Knowledge, kind, friendly, and always patient in helping us. He was definitely the person to see when purchasing a car from Hiley. The Ascent is our 4th Subaru and this was the best experience that we have ever had.

Jeremy Black is amazing to deal with. Ive bought new and used vehicles at Hiley through Jeremy and I highly recommend him. Just took home a truck with every feature I asked him to find on a used truck. Great job Jeremy, I love this truck. My wife and her sister will see you again in 24 months to trade up to a new Forester. They refuse to drive anything else now that youve spoiled them. Hiley is loaded with great people who make car buying very pleasant. Hats off to everyone there.

Buying a WRX from Hiley Subaru was the best car-buying experience weve ever had. Bryan was extremely helpful and did a fantastic job helping us get the exact trim we were looking for despite the very limited inventory across the metroplex. I would encourage anyone in North TX looking to buy a Subaru to reach out to Bryan at Hiley Subaru!

Bryan is awesome. Great knowledge of the Subaru line. Two time buyer from him!

EDIT: our sales rep was great and we were pleased with our car, but we’ve had a really hard time getting a hold of their finance manager. We’ve been trying for two months, calling and texting our sales rep. They owe us roughly $300 from the payoff amount being less than what we had originally thought. They said to wait about a month to receive the check in the mail. Low and behold, here we are 3 months later, still no check.Arvin went above and beyond to help us out. He remembered our names quickly, remembered all the little details we told him. He was an amazing advocate and ensured we got the best deal possible. We came in not intending to buy and left happily with the deal we wanted.I would highly recommend this dealership and Arvin specifically.

Had a great experience at Hiley Subaru of Fort Worth. Bryan Pohlmeier was great at helping me get a test drive in a WRX right off the delivery truck. The dealership was also very helpful in allowing me to place a deposit on a very high demand car, until my daughter could be in town (her new car). This was by far the most pleasant car buying experience I have had!

My experience was absolutely amazing, Lauren did such a great job taking care of me and giving me really good service and talking me through everything.

If I could leave a negative star I would. Horrible absolutely horrible service department. Cause I am a woman they spoke to me so rude and were quick to hang up if I asked the wrong question. I would recommend grapevine Subaru or even Sewell before ever sending anyone here.

I love the new car I bought, but trying to get ahold of finance dept. is impossible. I have left messages 4 days running now & they do not return my call. Selling a car is great, but the follow up to customers is just as important.. Revised Kip was just kind enough to call & explain messages were missed. Everything is perfect & I LOVE my Subaru

Ryan Watkins was the best salesperson! Definitely made the car buying experience comfortable and smooth. He also kept me and my wife entertained the entire time! If you decide to shop for a vehicle at Hiley Subaru be sure to ask for Ryan! He was very knowledgeable about the vehicles we were interested in. We definitely drove away with smiles on our faces! Great experience thanks Ryan!

Came in for a recall and the service staff were friendly and efficient. Had me in and out within an hour! Thanks again!

Excellent buying experience and follow-up. Highly recommended.

Sergio was the best, highly recommend him and this dealership if you’re looking for a new car. The car buying process was quick and easy!

I called with a few questions and received amazing customer service from Bryan Pohlmeier. Absolutely the type of service I look for and will keep coming back to

The dealership has good customer service but it would be nice to have a female presence on the sales floor. The service department is more “sorry for your bad luck” than finding solutions. My issue was clutch that went bad at 38,000 miles. (Not covered under power train but clearly an underperforming part) costing 2100 to fix. They wanted 500 to look at it on top of the 500 to fix the ac that also went out. My dissatisfaction is more with the product than people at the dealership. Please just don’t buy a Subaru unless you are trading up every two years.

We showed up only to test drive and shop vehicles... ended up buying a new car since they had just unloaded the exact model we were looking for off the truck. They really wanted our business and asked how they could earn it... So we told them we wanted x amount for the trade in, would put x amount down and wouldnt pay a penny more than x amount. Of course they haggled a bit as all car dealers do, but by the third go around with Tony(our sales person) and the finance guys we had exactly what we wanted and closed the deal.We never felt pressured once, we have purchased 5 cars now and always dread car dealers/shopping. We will be returning to Hiley Subaru for our next purchase. We genuinely got the vibe they wanted to move inventory, rather than screw us in the financing.Tony and Hunter were both great if you are looking for an easy going non aggressive salesperson. I forgot the name of of the closer we worked with- it may have been Marcell?- but he was a very nice, personable, and friendly guy which made the experience all that much better.

I dealt with them on a used car unlike most places they had a no pressure environment and cheyne my salesman did an excellent job answering all my questions and even made my little 2.5 year old daughters day with a couple of books and a toy if your looking for a new or used subaru or any used car they have go see cheyne pronounced shane thank yall for a great experience

The new car sales guys were terrible. Charlie and Patrick are best at being babies and fighting over a sale they never had, than actually trying to help me. I’ve never had to try so hard to buy a car, more than I have from this place. I literally had to chase these guys down for TWO days to get them to sell me a car! (I didn’t buy one from EITHER of them.) They just couldn’t do their job. I spent my money elsewhere. This was to be my first Subaru. What a terrible experience from Hiley Subaru. Do yourself a favor, if you get connected with Charlie or Patrick, Hang up!! Run!! Drive away!!These guys are sleezy, lazy, and liars.

This is our 2nd Subaru purchase at Hiley. We traded our 2017 Outback up to a 2021 Outback. Weve received excellent service every time we are there - for purchase and for routine maintenance. Carl was our sales person this time, and was very attentive and personable, and paid attention to what we told him we were looking for. He was knowledgeable about the car features (many sales people are not). Thanks, Hiley, for once again providing stellar service.

I hightly recomend Jesús Medina he help me With With all me needs, the dealership is very crean and everybody is very friendly i will always Shop here.

Fantastic and speedy service. Love the inspection video update. Keep up the good work everyone! Give Lauren Miller a raise!

Purchased a new Ascent at Hiley Subaru. The Salesman, Antonio, made the experience so easy! It was one of the easiest car buying experiences I have had. Love the vehicle!

Hiley Subaru has the BEST service department that I have ever had the pleasure of dealing with. If I could give them 10 stars on here I would! Outstanding customer service, thorough, helpful, knowledgeable, and they ALWAYS put the customer first. Lauren and the team have been great and because of this I would rather spend a little extra to have my old Forester worked on there than at any other shop because I know they will do a fantastic job and they always have the customers best interest in mind. They have taken such good care of me they have a customer for life. Thank you so much!!!

Carl is fantastic and did all that he can to help us out. A fantastic guy who worked hard to take care of us. Great prices and great deals, just didnt have the right car for us today, but not for lack of him trying.

I bought a Ascent Premium from Hiley and had a fantastic buying experience. Colton was a super helpful salesman who made sure I got the exact Ascent I wanted. He made the entire buying process smooth with frequent updates and excellent problem solving. His sales manager Jeff was also great. Even the Finance team was great to work with (shocking based on my last car buying experience). I definitely recommend buying from Hiley Subaru.

My husband and I went in to look at a car that was listed at a good price but had been on the lot awhile. They tried to run my husbands credit before we even negotiated the car price then they focused on payments even though I said I preferred not to negotiate that way. My husband has very good credit however the interest rates (based on payments and loan length) were very inflated initially considering his very good credit score and low amount we were wanting to finance. This is not how to build trust and rapport with me I will take my business elsewhere even if it means paying a slightly higher listed price.

My wife and I have just started our shopping for a new vehicle we really enjoyed the Outback will definitely be working with Bryan P if we decide on the Subaru

Lauren is the best service advisor ever. Just down to earth and treats you like you matter. Versus just another number.

Arvin was friendly and quick. I’m very excited about my CPO outback.

Our experience was stellar- in every way. My husband and I showed up a little late, and we weren’t exactly planning to drive away in a new car that night. But everything fell into place, and Arvin was so helpful and graciously stayed late to help us finish up the purchase of my very first brand new car! I loved Arvin’s non-pressure approach - it was actually my husband who kept upselling features to me - LOL.Highly recommend, and I adore my new Subaru.

Great Sales (Alyssa) no pressure buying and great service. Would recommend friends and family to buy here. Thanks for a great experience.

Patrick made the whole process quick and easy knew what I wanted no nonsense sale

I have been very happy with Hiley GMC and Subaru. My only complaint is they take too long to pay off your trade in. Both times Ive bought from them I have had to call multiple times about the payoff not being received and on my previous vehicle I even had to go up there and speak with the finance people. Hiley please send payoffs sooner than 10 business days and if you have to wait that long, make sure it gets sent out. Its been 3 weeks and our old car is still not paid off!

I recently stopped in to check out the cars at Hiley Subaru as I needed a new car quickly. Due to pandemic-related inventory scarcity, they did not have the car I was looking for. However, I’d like to commend Sales Consultant, Deyton Gidcumb, on his excellent customer service. He was polite, knowledgeable, and helpful. Even though I was unable to find the car I needed, it was a pleasure to meet Deyton. If you are in the market for a Subaru, go see Deyton!!

Simple and quick process. Come see Arvin for your next purchase!

I purchased a new Outback today over the telephone. Antonio was extremely accommodating and very knowledgeable about the Subaru. The entire process at the dealership only took about thirty minutes. After a thorough delivery process, Antonio gave me my keys, and I was on my way. For me, this is how car shopping should be. My best to Antonio and the folks at Hiley Subaru!

I just moved to Texas recently and need a reliable car to go to work. After priced shopped at many different Subaru dealerships, I went to Hiley Subaru of Fort Worth, TX and was welcomed by Saleman Ronald Yon. Ron was very knowledgeable about Subaru cars and helped me to get a car that I wanted with a best price. Ron helped me every step of the way and answered all of my question quickly and honestly. Great service and customer oriented from Ron. I felt so good after buying a car from him at Hiley Subaru of Fort Worth TX location. From the time I walked into the door and the time I drove the car away, the experience were awesome. I can not thanks enough to Ron and the sale manager for making this process as a pleasant experience and stress free. I definitely will come back to Hiley Subaru of Fort Worth TX soon to buy a car for my daughter. Thank you.

Terrible service. We tried to buy A forester and spoke with Charlie and Patrick. We’ve never tried so hard to just get someone to sell us a car. Slow and sometimes no responses to emails, text and phone calls. Absolutely terrible service. Picked up the phone called Ewing Subaru and got a forester that same day. Save your time and avoid this place.

I was interested in information on new cars, specifically Subarus. I was not ready to buy a car immediately but I wanted information. I met with Ron Yon and explained I was interested in information but not yet ready to buy. Without hesitation he worked with me, was very knowledgeable and considerate. I am grateful he took the time even though I wasnt buying a car immediately. Thank you Ron.

Imagine making an appointment to test drive/purchase a vehicle, driving halfway across DFW, only to be told the vehicle just sold within the last hour.No phone call to give us heads-up. Just the typical we have a more expensive model available.Thanks Dayton.I dont think there is a less professional way to do business than this.

Sergio was very helpful and helped us find exactly what we wanted was very professional and friendly.

Cheyne Witt was an absolute dream to work with!! Im in Lubbock and we began texting about an Outback 3.6 Touring on a Wednesday evening. Deal was done, trade in value guaranteed, by Thursday at 4:00pm. Picked it up two days later on a Saturday and was in and out of the dealership in less than an hour. He was personable and made me feel at ease but was also very straightforward about the deal. I never felt pressured or like he didnt have my best interest in mind. SOOOOOO pleased and impressed!! Plus I got my absolute dream car at a great price. Awesome, awesome, awesome.

Bryan pohlmeier is the best. helped my wife get the perfect outback

This has been my first time leaving a one-star review and then changing it to a five-star review. My husband and I had a very initially poor experience with Hiley Subaru… it was bad enough that I wrote a detailed review about our grievances online. Mr. Hiley reached out to us himself after reading our review, and after looking over our case information and documentation, he and his executive team went above and beyond to right the wrong and give us a stellar experience. I am so pleased to have an opportunity to write a new review and share that Hiley Subaru ended up honoring their initial agreement with us, giving us excellent customer service, and proving to us how much they value integrity in their business endeavors.We had a very positive experience with Mr. Hiley himself, as well as with members of his executive team including Eric and Ross. Nick, the branch manager, ended up taking excellent care of us and going above and beyond to improve our experience. We also had great experiences at the dealership with Tim and Sergio.I’m happy to recommend Hiley Subaru, as I now have first hand experience that they are willing to own up to mistakes when necessary, make things right, and ultimately provide a well rounded and highly positive experience.

What a great experience! Bryan was able to answer all my questions, thank you!

We stopped in to take a look at a used car that was available. We test drove the car and decided to discuss pricing. The listed price online did not match the price they began their negotiations with. Super misleading to have different pricing. They refused to come down even $200 and when I asked if they had a military discount, they informed me that the military discount was already calculated in the online price. What? So everyone gets a military discount? I buy a lot of cars and this was easily my most negative experience. We drove to Dallas and bought another car that same day. The finance manager and salesmen were unprofessional. There are many other places to purchase cars, I would avoid this place.

Great sales experience from Patrick! Highly recommend!

I really want to like this place. I like the service agents. Lauren in particular has always been helpful and professional. Theyre close to work and offer a shuttle so I can drop my car off. Theyve also been generous about offering loaner car when repairs took longer than expected.However, on multiple occasions Ive had to take my car back to have things corrected after having work done here.A couple of years ago I had fuel system work done. It took longer than expected, which was not a big deal, but the first time I tried to put gas in it started spewing gas back out. It turns out they had set something wrong on the computer.Most recently (March 2020) I had taken it in for an airbag recall and decided to have the breaks taken care of while it was there. The day after I got it back I noticed one of the lug nuts was different (see picture). It turns out they had broken it during the break job and just not said anything. So I took it back in.Two days later it got cold and I tried to use the heater/defroster and there was no hot air and no air coming out the center console. I took it back and it turns out they had forgotten to reconnect something and one of the blend doors was not installed correctly.On the upside they have always been quick to acknowledge a mistake and have made it right. Its just troubling that you pay a premium to have your car serviced at the dealer because you believe they know your vehicle better than anyone and this kind of thing happens. It also makes you nervous because if all these problems are visible what about the quality of the work you cant see?Ill probably go back because they have always made it right and they are super convenient but convenience only counts for so much.

Went for a part. Was there maybe 15 minutes.

My husband and I worked with Bryan P. on a trade in and the purchase of a new Forester and he was the best. The process was simple, straightforward, and super low pressure. He got us what we wanted for the price we needed and we left super happy with our new car and thrilled with how easy the whole process was!

It’s very comforting when a dealership works to suit a customer’s needs and not necessarily to what’s best for them. We worked with Antonio and had a very pleasant experience. We recommend him for your next car purchase.

My time was wasnt time is money and I spoke with a sales person before arriving TOLD HIM EVERYTHING AND I HAD TO PAY 25.00 FOR A RIDE TO THE CAR LOT BUT ITS OK GOOD THINGS COME TO THOSE WHO WAIT ILL GET A HONDA SOON

I had a very friendly experience with Hiley. The parts, sales, and service departments have helped with every need. I would also like to Recommend my salesman Josh for working with my schedule and making the process easy.

I currently was looking for a new vehicle and I usually do not like dealing with sales people. My experience with Cheyne Witt was the best I have ever encountered. He made the experience less painful and really comfortable. He met all my needs and was a great help in the process. He is a thoughtful young man who really does a good job. I will use him again.My husband Tony York wanted to add a review for Cheyne Witt but the system would not let him. He wants them to know he was very helpful and knowledgeable about our needs. We will use him again in the future.Tony York