I had a great experience buying a used car here. Samantha Steel was my salesperson and she went above and beyond to make it a smooth transaction and easy experience for me. Highly recommend her!

Service department really needs to work on there communication.Took my 2018 Tucson in for a “shudder” clutch issue and was told they found an issue and had parts on order. Once my parts came in I scheduled an appointment. Get there ahead of my appointment time and find out it will take approximately a week for my vehicle to get fixed. Of course getting a loaner vehicle is almost impossible, and none was available. Weird how people need vehicles to get to and from work these days. So needless to say I wasn’t able to get it done. Disappointed.

I was ti find Samantha Steel. She was really awesome and helpful. Lot of passion of what she does.Answer all my questions. Really happy with her.

Brent was SO helpful on my trade in & getting us a great deal on a 2022 Tucson. Buying a car is stressful & he made it a breeze

I just completed my first ever car purchase at Hiley Hyundai in Fort Worth. Brent was the salesman who helped me out, and he curated a truly top-notch experience. He was extremely knowledgeable, thorough, and transparent. I felt as though his priority was to be as helpful as possible and to ensure that I found a vehicle I loved at a great value. He was helping several other clients at the same time as me, but I did not at any point feel neglected. I am very appreciative of his help, and the experience as a whole!

I was going through some family changes and needed to sell my Hyundai Palisade and downsize to a smaller vehicle. I have always loved Hyundai’s so I stuck with that dealership. Nicole was so helpful, friendly and very professional. None of my questions went unanswered. If your looking for a stress free car buying experience, I highly recommend Hiley Hyundai of Fort Worth when looking for a car!!

Fantastic experience! Our salesman Brent, he laid everything out for us. He worked hard to get us a good deal. He was also very personable and made the experience nice . Shane in the finance dept. got us through everything very quickly. He had great patience with me, especially when asked him to go back over a few things. I am so glad I went to Hiley Hyundai.Thank Brent and Shane!

Walked in to inquire about upgrading my vehicle since I constantly get correspondence from this dealership in the mail. I also get my oil changes done here. The service team is excellent. Too bad I can’t say the same for sales. I was never acknowledged when I walked in, although the salesperson Makayla saw me when I drove up and walked in. The receptionist had to ask her to assist me. I could see all over her face that she really didn’t want to. She pulled up my info and told me I’m another salesperson’s customer and walked off. I sat in the lobby thinking she called someone else to assist me. No one ever came and I walked out. As I left she was happily assisting an older Caucasian man. People of color spend your money where it is appreciated. They won’t get another red cent from my purse.

I purchased my 2021 Sante Fe in June. Had a hard time getting my second key fob and Plates. I cancelled the Extended Warranty that is not worth $3,000.00 in July, I had paid the vehicle off in July. They told me I would receive my refund for the extended warranty within 60 days. Well I still have not received the check and NO ONE from the Dealership will call me back. Including the General Manager. STAY FAR AWAY !!!!!!!!

We had a great experience buying a car here. We were from out of town and the dealership worked with us to get everything buttoned up and in place so all we had to do is drive up and sign. They gave us a better deal than we were able to find anywhere and the finance guy, Cheyne, was a pleasure to work with. Ive bought a lot of cars from a lot of dealerships, and the experience I had here was one of the smoothest.

My AC compressor went out and the repair was under warranty. The service department was so easy to work with, diagnosing the problem quickly and despite the repairs taking place over a holiday weekend, they worked hard to make sure I would have my car back fast! I was only out my vehicle for a couple of days and I appreciated their efforts. Highly recommended! Many thanks, will be back.

My husband & I agree, our experience with sales consultant Zen Pool was the best car buying experience weve ever had, in the last 36 years! Zen was friendly, helpful, knowledgeable, and patient. He advocated for us as necessary. Zen was so easy to work with and and truly made our car buying experience enjoyable. We really cant say enough nice things about Zen and the entire Team at Hiley Hyundai Mazda of Fort Worth

Brent was so very helpful and patient. Got me in what I really wanted.

I was extremely pleased with the overall experience. The work was of a high quality. The service advisor listened to my wants for my car, and he kept me informed throughout the day on the progress of my service.

Worst customer Service, not very helpful.Price was changed on one of the vehicles I was interested, I called to see if we could honor some discount for the “typo”, Chad was very rude and unprofessional as I asked, why was the price changed from one day to the other, after I had shown interest for that pricing the day before. I had submitted a Credit application and was told to come in, I was in contact with Edgar where I said I would be coming in soon as I live 1hour away. As I ask if anything could be done Chad said “you should’ve came in yesterday if you wanted that price” in a rude sarcastic tone. Overall bad experience and would not recommend to anyone.

I just want to give a HUGE HUGE THANK YOU to Samatha S., the finance management team, and Brady in finance for making the process smooth and easy for myself and my grandmother. I have never been in and out of a dealership so fast. It was just a blessing coming here for my trade. I had a tiny car for my family and not only did these awesome people help me get into something I love, but they gave me an amazing deal that I didn’t think I would get. Thank you guys so much. Samantha went above and beyond on a hot afternoon trying to find the right vehicle for me. Although I didn’t see what was going on behind the scenes with finance, I saw the outcome. Very happy customer!

Brian showed me the 2 cars I wanted to see. Thoroughly showed and explained to me the features. Answered all my questions. He was totally knowledgeable about the vehicles. NO PRESSURE. Very nice experience.

I have a 2015 Hyundai Sonata that I just purchased. The engine seized so I brought my car to this dealership. They’ve had it for 2 months, and every time I call to check progress it’s a different story as to why it’s not getting done. John has been the only helpful representative in that dealership. I was told I would get a loaner car while they had it and that I was in the next 5 to get one 1 month ago, however when I talked to John he said I can’t even get one because I’m 19. To a certain extent I understand being backed up but this is inexcusable I’ve had to make 2 car insurance and car payments since they’ve had my car without any sort of compensation!

Servicing was slow. Seemed to be very thorough.All techs very friendly. Hour and a half for oil change with scheduled appt.

Brent Ellis at Hiley Hyundai of Ft Worth is an excellent Sales Consultant. He went out of his way to make buying an SUV easy and really worked with us to buy what we wanted. I highly recommend him to family and friends. Thank you Brent!

Zero communication or accountability. Dropped my car off there Tuesday morning. I was told it should take 24-48 hours to repair two cracked rims. Its covered 100% under warranty. Its Friday, and Ive called Wed, Thurs, and today and havent been able to reach anyone but the front desk lady. She asks if I want to set an appointment or speak to an advisor, so I ask for an advisor. I then get transferred to eternal hold. I called her back and explained the problem, but her response was well that means theyre busy. I let her know Ive been dealing with this issue since March and actually moved my appointment to this dealership because they said they could get me taken care of. I asked her if I could speak to the GM and she transferred me to Scotts voicemail. Left a message and havent heard back. Called again today and got his voicemail again. The lack of follow up with Hyundai as a whole has been atrocious. As much as I like Hyundai vehicles, I dont think Id buy another one. What good is a warranty if I have to drive my broken vehicle for months and when its finally getting serviced, Im not given any updates on the status? Now my car is basically being held hostage and I have no way of knowing when it will be ready.

I HAVE OWNED FOUR HYUNDAIS IN MY LIFE TIME AND I WILL NOT BE OWNING ANYMORE. I CAN NOT WAIT TO TRADE IN MY CAR FOR A DIFFERENT MAKE. I HAVE HAD A RATTLING NOISE ON MY 2017 HYUNDAI SANTA SNATA FE SPORT FOR ALMOST A YEAR AND I TOOK IT TO THE DEALERSHIP SERVICE DEPT AT THE 9000 WEST FWY FORT WORTH TX. THEY CHARGED ME LIKE AROUND 300.00 AND THEY DIDNT FIX THE RATTLE NOISE. I CALLED THE SERVICE DEPT. AND THEY TOLD ME I HAD TO DRIVE FOR 100 MILES FOR THE SOUND TO GO AWAY, WILL IT DIDNT!!!!! I CALLED AFTER AND NO ONE ANSWERED THE PHONE. I HAVE HAD ENOUGH IN TAKING MY CAR THERE. ITS NOT RIGHT TO PAY MONEY WHEN THEY DONT FIX THE PROBLEM. WHAT I HATE IS THAT I HAVE A RECALL AND I NEED TO TAKE IT THERE BUT I WILL FIND ANOTHER DEALERSHIP AND SEE IF THEY CAN HELP ME. I AM NOT A HAPPY HYUNDAI OWNER.

First time buying a new car and my husband and I had a relatively good experience with Hiley Hyundai! They seem like an honest dealership that doesn’t try to screw you over. We worked with Brent and he was awesome. He was so down to earth, friendly, and never tried to push anything on us. He gave us plenty of time to think on things but stayed in touch with us without being obnoxious or pushy! I’ve never met a car salesman like Brent! He’s definitely a great addition to the team at this dealership. Hiley had the best stock in the DFW with so many options; we couldn’t even consider another dealership. We got our car for a fair price and we will definitely consider Hiley Hyundai for future car needs!

The worst service! No communication. My muffler was stolen while on their property for 9weeks and they claim they are not at fault. My windows were left down and my car smells of mildew and is covered in tree particles. Going through different channels to get things done because they simply don’t care about customer service. Do not take your car here.

Called to talk to a salesperson, they asked for me to come in and talk in person. They answered my question, but could have easily answered over the phone without me having to drive to the dealership.Since I was already there I asked if I could set up an end of term inspection. I was told I had to do that down at the service building. At the service building I was told I had to go back up to the sales building. When I was waiting to talk to an employee to help me, he snapped and said he was in the middle of a conversation with someone.When I found the person I was supposed to talk to, they said that they couldn’t help me at all, which defeated the purpose of me driving up and down from building to building.

Drove up from Edmond, OK and it was worth the trip. Salesman Chris Carter provided an excellent buying experience. The entire process was efficient and friendly. Excellent dealership and staff.

We had an amazing experience buying a car here! Our salesman, Garrett, was friendly and professional, and there was never any overbearing pressure from him like we had experienced at other dealerships. Everything he promised to do was taken care of.Even when it was time to discuss financing and do all the paperwork, everything was quick and painless. They really do a great job at making the car buying experience go smoothly. I would highly recommend if you’re looking for a Hyundai, go to Hiley. You will not be disappointed!

I was in and out with a new car in less than 2 hours. I told Troy which car I had seen online I wanted and he made it happen. He did exactly what I asked down payment wise and everything. Brady made financing quick and easy! Thank you Troy and Brady for making buying a car so simple!!

Nicole at hiley Hyundai was amazing! Made our car buying experience super quick and easy and got me into a car that had everything I wanted! Will definitely be going back to her for our cars in the future! She’s amazing!

When the new Santa Cruz was announced, I immediately Reserved one on the Hyundai web site. Now, months later, the exact vehicle I requested was sent to Hiley (because they are the closest dealership), but when I went to buy it, they are holding it hostage and demand a $4500 fee. They call it a market adjustment fee, but I call it ransom money. Completely unprofessional and unethical in my opinion.

We were lucky enough to have Nicole as our salesperson. She walked us through the first time car buyer process with knowledge and understanding! Thanks for helping my daughter with her first car! Ill call you when Im ready to get one!

Although I wasnt able to find what I wanted the service I received was great and not pushy like salesmen usually are.

Worst dealership EVER!!! Will NEVER go back here.You cant judge a book by its cover especially when your a salesperson. My husband and I went to buy a car and they laughed right at my daughters face assuming she cant afford the car even after putting 10000 cash in front of their face.

Well the advisors are easy to talk and very friendly. Straight forward with the prices which I liked. Some would butter you up, give you an estimate and the actual price is then hell.

My experience with Hiley Hyundai was a very positive experience. I went into the dealership to compare the Santa Fe and Tucson and make a purchase decision. My sales consultant, Chase, was quite knowledgeable about Hyundai products. He pointed out the differences and similarities between the two vehicles. I ultimately decided on the Santa Fe. The Sales Manager, Chad, negotiated a fair price on the new vehicle. The finance consultant prepared the paperwork in an efficient and professional manner. I would definitely recommend this dealer to others who would like to purchase a Hyundai.UPDATE TO INITIAL REVIEWMy experience with this dealer began as a pleasant one, but has ended in an unpleasant way. It is now six weeks later and I do not have my license plates for the vehicle. I have made several attempts to connect with someone who can explain why this process is taking so long. No one at the dealership is interested in doing anything more than telling me the plates are not in. This dealership is done with the customer after the sale. I will be contacting Hyundai USA to register my dissatisfaction with this dealer I will most likely never purchase another Hyundai product. It is very unfortunate that Hyundai has worked hard over the past 20 or so years to develop a good product and then dealerships destroy that reputation. Customer service is probably more important than any other part of a sale. Its too bad that businesses do not realize this.

Hello everyone. I bought a Hyundai Palisade in this dealership two months ago. I had to pay for the already glued 3m protective films 1500$ (although their real cost, together with the labor about 300$ maximum), plus paid extra 2500$ for the chip shortage on the market, in total the car turned out with 49k to 53k. Then also their financial manager very strongly insisted on an extended warranty, which for 5 years cost another 7k ...After 1.5 months I received a call that I could come to get my license plates. When I arrived, the lady at the reception was looking for them for a long time, then she asked if she called me or not, then she just gave them to me and said that I could screw them at home. I don’t know it is so accepted at Hyundai in all dealerships or only in this? When I bought my wife a BMW, they screwed license plates, refueled car and washed it... The service is terrible I had to come from Dallas to this dealership just because they had a Palisade in stock.I am very pleased with the car, I recommend buying it, but from another dealership.

You can only hope to have a person like Nicole Wells in your corner when buying a new car! She advocated for me in a way I didnt know was possible to ensure I was able to drive off the lot in a car I absolutely love. I saw the car online in the morning and was handed the keys that afternoon. I will always recommend looking here and darn near begging to work with Nicole-- best decision of 2021!

Staff were very helpul, they dont got alot of inventory but they can help you out to get that car that youbar looking for for a fair price

Came in for an oil change and asked the service department to take a look at if my CV axle was loose because Ive noticed popping sounds while turning and shaking at high speeds. They told me it would be a $150 diagnostic fee just to check if the cv axle is loose. Screw that, I could buy a new CV joint for that much. The car is already lifted for the oil change, Im not gonna pay $150 for literally the 30 seconds it would take to put hands on the CV joint. If you get any service work done here beyond an oil change, you are a fool. Go to a real mechanic.

Best experience Ive ever had when visiting a dealership, by far! Process was super smooth. Shoutout to Brent for making the whole process so simple! 10/10 would buy here again!

Grant in Parts was great, making me a couple keys

I was in the market for a newer used vehicle with low miles, and I had a vehicle to trade in. My first stop was Nissan of Lewisville where I found the horrific news that the vehicle I was driving had an accident on its history. I soon was on the losing end of any deal to get the car I was looking for as my trade value dropped significantly, and I was quickly shown the door. Hiley Hyundai/Mazda was my next stop that had the exact same vehicle I was looking for (with lower miles), and I entered pessimistic of actually getting a deal done that would work for me. Was I ever wrong! Troy Hurt, our salesman, was the most forthcoming car salesman Ive ever met. He didnt ask for the usual what car payment are you looking for, or play the usual run around games of let me ask my manager. He asked what we were looking for in a deal, and what was our number that it would take to get the deal done. Even though I was hesitant, my wife and I explained our situation with our trade, and what we needed to get for it in order to make a deal reasonable for us. In 15 minutes, Troy had the exact deal that we needed! Trade in value, price on the new vehicle, and financing that beat my rate I came in with!! What more could you ask for! Top notch service, top notch quality in vehicles, and most of all, the best salesman in Troy. Absolutely best car buying experience ever!

Courteous staff, not overly friendly.

Bought 9 cars from tim ames. They must be doing something right

Had my car towed here on a friday due to engine problems (on a 2020 vehicle…) and was told i would get a call monday with information. no call monday so i tried calling and was out on hold for 10 minutes before giving up (despite the line saying i was “first in line”). tried again tuesday. same thing happened. talked to luis on the 24hr chat on the website and he said he would let the dealership know to contact me today so i could finally get information on my car. absolutely nothing from them all day. i’m getting so frustrated. how hard is it to communicate???? i need my car. i have no idea what’s wrong with it, how long it will be until i get it back, and i can’t just make the drive to find out, it’s 45 minutes from where i live! this has got to be one of the worst customer experiences i’ve ever had. hopefully i can update this with better info but for now i don’t even know what to do at this point.

Very unethical and will ask to run your credit to get you the best price and then not even give you the price it shows on the internet. Will not give you a fair price on your trade in! Likes playing games! Sales manager isnt professional and acts like hes giving you a great deal!

Thank you Hiley Hyundai of Fort Worth for helping my mother in law find a new car! Clean facilities, friendly faces & great service!

We just purchased a new 2022 Tucson AWD Limited from Hiley and we couldnt have had a better experience from our first email conversation with Garrett Moore, to finance, to driving off the lot. We started searching for an AWD and Garrett got exactly what we wanted in a week. Very pleasant experience. Highly recommend Garrett and Hiley Hyundai Ft. Worth.

I just want to say THANK YOU to the manager Chad, Salesman Michael, and Finance team Matt and Matthew for making this possible for my daughter and myself. I have never had an in and out experience less than hour process when dealing with cars. You guys were really here for me and now you guys are part of the family THANKS A MILLION!!!!!!!!!!!!!!!

I called about a car in their inventory early in the morning. An appointment was scheduled for 5:30 pm. A little while later, a manager called to verify that we would be there at 5:30. The salesman called me again around 1:45 pm and I told him that we were aiming for 5:30, but might make it a little earlier. When I saw the traffic was heavy around 5 pm, I called the salesman and told him we were on our way and would get there as fast as possible...maybe a little after 5:30. When we got there, the car had been taken out for a test drive by another customer and sold. Would have been nice to have them hold the car for us for at least 30 minutes since they knew we were on our way and told the other customer they could check it out after we had seen it. They say first come first serve. I wont drive to their dealership again.

Nicole our salesperson was amazing from start to finish, she explained all the features of the car. This is our second vehicle we purchased from there. Couldnt be more satisfied or happier about the purchase. Chad and Matt were awesome in getting us a great deal. I would definitely recommend this dealership to my friends and family. They always work hard here to make the customer happy. We are customers for life. Thank you to everyone at Hiley.

Brent was amazing I got in late in the evening and he hustled to get me taken care of. Big thanks go to him!

The folks at Hiley Mazda, particularly Scott and Troy, made my car buying experience a great one. They worked quickly and honestly. They went out of their way to accommodate my wiggly toddlers and gave me a fantastic deal on the perfect car for our family. This family-owned dealership is the only place I’ll ever buy from going forward.

Had a great experience purchasing a car. Nicole was very friendly and helpful. The car buying process was fast and easy. Would highly recommend.

I’ve had a number of poor experiences at dealerships but this is by far the most positive and affirming interaction at a dealership.From the moment I arrived, I was met with a friendly face who directed me to my appointment.Nicole was terrific and informative as we worked over the best options for my new car. I appreciated the full transparency and there were no hidden or unclear costs. Gone was all pretense or dishonesty. If she didn’t have an answer immediately, she made sure to get back within minutes.Matt respected my time by working with urgency and efficiency throughout my financing paperwork.I will be recommending this place to any friends/family who are in need of a car. Very pleased!-Thomas

Amazing customer service and our sales associate, Brent Ellis, was funny, professional, informative, and the process was fairly quick. Loved my experience here. Would strongly recommend.

For All future buyers beware of this type of thieves!.Great experience to purchase a car with Nicole Wells, however I dont think the costumer service from finance department couldnt be worse, I have been trying to get a hold someone from finance department, The issue was with CHeyne Witt, their financial guy, (he just wants his bonuses) that he said that I cant qualify thru Hyundai finance, (1.99% APR) with 820 credit score, thats had to go with Wells Fargo financial, (3.79% APR) with No explanation!. definitely not recommend anyone to this dealer, financial department do nothing to fix the issues, and get more Honesty Personal.

This is only for the parts department, calling to attempt to order parts for Hyundai is like pulling teeth. You get transfered three times only to get a voice-mail. If you leave a Voice-mail the call will not be returned.The guy that answers for Mazda parts is very nice but states he cant order parts for a Hyundai. I called over 15 times to get 15 voice-mail boxes. Garbage phone system, now I have to go through Autonation. Which is almost as bad but at least they eventually answer and dont send you to a voice-mail.

Randy the internet manager got me a fair price for my trade and provided an excellent car for the price. I arrived, car was ready and there were no games. Its.....actually a little bit unbelievable. If you are anywhere within 100 miles its worth the drive and experience. Solid all around. And Seth the finance guy, no pressure, super friendly as well. Highly recommend.

Its nice to go to a place, get the service you wanted quickly, and not have to go through several people trying to up-sale services to you! Everyone was friendly and the service was quick and well done

I can’t speak for the sales department but the service department is absolutely atrocious.. my car has been in their service department for a month and a half with little to no communication. Spoke with the service director and he was rude hell about the whole situation and didn’t care how frustrated I was. Then I spoke with the General Manager who seemed like he was going to take care of things, issues continued to persist. My insurance company is getting frustrated with them as well and the whole process has been a nightmare. If you have a Hyundai that needs work, doesn’t matter how old or new it is, DONT COME HERE.

Our sales man Zen was excellent, picked up where his manager was not.

Actually still sitting in the lot as I type...We came to look at a new Tucson, and Ive actually watched them for awhile and have been wanting to trade in my car. We were on the lot for quite awhile, even walked the whole length before anyone even approached us asking if we would like help. We were finally approached by Garrett Moore and we explained what we would like to look at the Tucson. He pulled out the car, said nothing, stood there while we looked at it and while we were in the car, walked away and never came back. We still havent seen him and weve been here for 15-20 minutes. If yall arent in the business of selling cars, thats fine. I usually do business at Jerrys in Weatherford and just didnt have time today.Both myself and my friend that was with me have worked in cars for several years and agreed this was the worst experience weve ever encountered.

In spirit of public awareness I am posting this review. I hope this will help others make informed decision. My experience with Hiley Hyundai of Fort Worth is that they are not honest and professional. Last month I went there to replace passenger side turn indicator bulb that was burnt out. Although the bulb was replaced later that day the passenger side low beam headlight stopped working. Thinking the bulb must be burnt out I bought a pair of Sylvania Osram from Amazon and replaced them myself. But this didnt resolve the issue so I thought this may be something that happened when Hiley Hyundai changed the turn indicator bulbs. Yesterday I went there to resolve this issue. My service advisor was Jose. After the repair was done he said there was a defective bulb and a loose connection. I then told him that is not possible as I just replaced the bulbs. I asked him for the defective bulb so I can as return them. He went in and got the bulb only to my surprise that the defective bulb was Philips. I started asking him more questions about this as it didnt make sense to me. He asked me from where I got the bulbs, when I told him Amazon he said that is what you get when you buy from Amazon. That was the funny part, if you buy from Amazon one of the bulbs is Sylvania and the other is Philips. I asked more details about the new bulb he put in there (At this point I also felt he was getting nervous). He handed me an empty Hyundai OEM bulb box he noted the part number and mentioned it on my receipt and charged me $32.00. I was in rush so I headed back home with headlights working, the defective bulb (as per Jose), and the empty Hyundai OEM bulb box (that as per Jose is now part of my headlight). Today morning I went to check the bulb Jose said he replaced to. AND TO MY SURPRISE, the bulb wasnt changed at all. The working bulbs in my car, both of them, are Sylvania Osram bulbs. ANOTHER SURPRISE, the so called defective Philips bulb Jose gave me is not defective and is in working condition. Basically, I was CHARGED FOR AN EMPTY BOX AND AN OLD WORKING PHILIPS BULB (which I never asked for), the only thing they fixed is the loose connection. Also, the cap / cover that goes in the back of headlight bulb under the hood is missing. There is a loose wire next to it. This shows how they outright lie and are not professional. Please make informed decision and make sure you are getting what you are paying for. I contacted them and asked to speak to a supervisor. I am waiting to hear back from the supervisor.

Garrett and Chad were both awesome to us. We highly recommend them if you are looking for a new vehicle!

It took less than an hour to get my new car! the sales associate Nicole was awesome! She could tell I knew what I wanted and wasnt pushy. Matthew in Finance was also awesome! Made it easy and effortless on my part.Thank you Hiley!

We had an excellent experience with our car purchase here in every way. I was shopping from several hours away and then drove up to get the car. Our sales rep Timothy was responsive and professional throughout the process, and was extremely knowledgeable about the all features of the exact car and trim level we were purchasing, how to operate all of the features, etc. and gave us an awesome walk through of the cars more complicated features before we left. Scott the manager was awesome to work with as well. He was very honest and straightforward in the negotiation process, and gave us the exact deal we discussed when we drove up to sign the paperwork with no surprises. I would recommend Timothy, Scott and team 100%.

2nd time purchasing from Hiley. 1st time was great. This time was beyond expectations. The quickest and easiest buying experience we have ever had. Special thanks to Troy Hurt our Sales guy and Matthew our finance guy. They were amazing. If you want a car, visit Troy. He even came to our house to jump our trade in! Now that is service!

Staff is super nice, they dont push anything on you. I worked with Bret Ellis. I now have bought two cars from this man. If i ever need another one thhats who i will go to. The prices are great. I highly recommend Hiley Hyundai of Fort Worth and much more if you get Mr. Ellis. If you are lookingfor a car they have Amazing discounts on 2021 inventory.

Marc Valles did a wonderful job. He found me the car that had the features that I wanted and it was perfect!!!!!! Very fast process from start to finish. Matt in finance was amazing!!! Wasn’t pushy about anything. Best finance personal I’ve ever had!!!

Thank you Ron Hughes for the spectacular service!!Ron Hughes, Tim & Chad 5 Star all the way ⭐⭐⭐⭐⭐Needed help finding a car for my daughter, great terms, easy financing!Give them a call. Very Knowledgeable, professional and most of all stand up team!!Thanks again Hiley Hyundai of Fort Worth!! — with Ron Hughes.

Brought my car in at 10:15 am with appointment waited till 4:30 and finally called to say car ready. Came to pick up car. I only needed a door handle fixed. Five hours waiting for car. I went to open the door handle. The handle came off in my hand. Went to fix it again only 15 minutes to fix what should have been all along fixed when I came to pick up car!

Worst people ever, cheaters and they never tell the truth I have long story and will update the post soon so you can judge..

I recently purchased a 2020 Sonata through Edgar, Chad & Matthew who were all awesome. They listened to what I wanted and got me a great car and an amazing deal. They were able to get me help via email while dealing with my work schedule and still got me in and out within 2 hours!

Very easy buying experience. Brent was an excellent resource and a respectful salesman.

The guys here at Hiley went above and beyond especially Greg to make sure that my wife and I were well taking care of. Not a single bit of high pressure sales and the buying process went super smooth. Would HILEY recommend these guys if you are interested in buying a new vehicle

I went car shopping with my friend, and after bring treated horribly at Vandergriff Hyundai in Arlington we came here. The employees all treated her and her support with respect and gratitude. They made it clear they wanted her to be happy and they went above and beyond to make her a good deal.Buying a car can be a daunting thing, but you should still be comfortable and happy. Hiley Hyundai will ensure you are both. Ill go to them and recommend them to anyone who will listen. Dont waste your time or energy going to countless other dealers, make Hiley your first stop. You wont regret it.

Jesse and George....they are the men right there! I was there for a total of maybe 2 hours but the time went by super quick. These men are very respectful and cool. I highly recommend this place! I love my little car and the payments are affordable as well, ask for them both when you come 😊 congratulations to Jesse and his wife on their new additions to the family!

Marc Valles was a wonderful Salesman/Car Specialist! He was very helpful and answered all of my questions. This was (by far) the best car buying experience I have ever had!!Troy (in finance) was incredible! Hes very knowledgeable & professional!He went above and beyond all expectations!Thank you very much Marc Valles & Troy for making my car-buying experience a pleasant one!! Happy Thanksgiving to you all!

Nicole helped my husband and I buy a new car. She was knowledgeable and made sure we got the best deal. We absolutely love our new car and highly recommend this dealership!

Yesterday, I came with my dad to purchase a new 2020 Elantra and it was literally the best experience I’ve ever had a dealership. We came fifteen minutes before opening and was greeted by Jesse. Jesse greeted us with a warm greeting and stellar customer service. He met us half way throughout the full process, through helping us pick the right vehicle, negotiating pricing and answering all of our questions. Matt was our finance guy who helped us close the deal and he was great as well. First impressions are lasting impressions, and Jesse really made us feel like family and helped us with our car transaction with such ease. I would definitely come back and see Jesse again for another car purchase for sure! Go see Jesse at Hiley Hyundai in Fort Worth and he will take PHENOMENAL care of you!! Thank you once again Jesse and Matt!

Our 1st hyundai bought from this location. 2014 hyundai Santa fe sport turbo. ❤ Love the car!Well for starters the only reason Im here is because Blue Link told me yesterday said this particular model had 2 recalls. calls on it that need to be checked ...called themselves to set up an appointment for me to bring the car in to have it looked at and then said there were two recalls that needed to be fixed.So upon investigating the two recalls they tell me my car has already been checked and there is no problem.Will review again in the near future.

Thank you, Jeff Wooten and Hiley Hyundai!! We purchased our daughters first car today and had the best experience. After looking at several vehicles over the past few weeks, we called Hiley only 5 minutes ahead of time to see if the car we were interested in was still available. By the time we pulled up, Jeff already had the car pulled up to the front door and ready for us to test drive! Jeff is kind, patient and maybe the most genuine car sales person weve ever worked with. Matt (finance) made the whole process so fast and easy. They also went ABOVE and BEYOND to meet some of our specific requests/needs today. We live out of town, but we will make the trip again in a heartbeat to buy the vehicles well be needing for our next three children over the years. Jeff Wooten will be our first call for the next car!

We bought a Hyundai Santa fe past month there, our sales man representative was great, his name is Timothy he was patiente and kind all the time. The issue was with their finance guy we receive one contract with 0% Interest rate from hyunday and we signed it, then they call us about another offer from capital one, anyway we accepted it, because, it was great too, that offer show us that our due date will be on October 20, But after that they finance guy was gone to the company. And they keep the first contract from hyundai offer and the due date was on sep 20. At this time nobody call us to tell us about the internal confusion.We receive a call from collection about our first payment, something ridiculous!!! After that the finance guy who talk to us his name is Ron gave us the worse customer service that we never had in this country ... He never used any kindness or manners, I really was upset about the way how we treat us.He said you are late, you should pay, the contract that we had is the first one, the second one never were truth. At this point we didnt now or receive any information about the way that we should make the first payment.I do not recommend this dealer even when I had a good sales man.Karenis Gutierrez and Victor Aquino.

I knew what car I wanted, Brent helped the process go as smoothly as possible. If you stop here, ask for Brent.

Hiley Hyundai did a great job getting me into the car of my choice. They worked with us on pricing and payments and got us into a new car. Our 1st ever NEW car and the experience was wonderful. I definitely think Edgar Elizondo did a great job getting us everything we wanted.

Edgar Elizondo was quick and made the car buying process smooth.

Service department worst in my life. Rude and unprofesional. Defensive actitud with any reason. No good with the client. Took my car for 2 days and the car still with the same problems. When I ask for any reason of the sound my car is doing they cant give me any answer and told me I have to check it out of warranty. They try to charge me for using the warranty of the car. The worst experiejse ever.

Our Sales Rep Hunter was great. If you are looking for a sales rep that will not pressure you to make choice or up sell you work with him. He made the transaction good.

I had some odd needs regarding my 2016 Sonata and the service staff were very attentive to my needs and finding a solution. They also followed up to be sure i was satisfied. I was very satisfied!

Troy (salesperson) and Chad (Sales Manager) took great care of me with not 1 but 2 Hyundai Sonata purchases this year. The second purchase was a little unexpected... Someone totaled my first car and these guys were so awesome I didnt even hesitate to come back again! They know the cars and can explain the technology and most importantly they are also fair ... What a great experience!

I bought a Santa fe Friday. Tim was great sales person. Management team for negotiations were honest, fair & fast. Ron in closing department was great & was patient with some of my questions that were not always easy to answer. He was very patient & allowed me time to understand everything. It has been a long time since I enjoyed buying a car. These people were top of the line. Just friendly negotiations. Idea is to meet somewhere in or near the middle, they need to make a living & customer needs to get a fair price. I think both were accomplished. I will return to this dealer & will also try to refer friends their direction. A nice place to do business. Oh yes, receptionist, she is a really nice person. She was so nice to talk with & added a friendly, home town atmosphere. The whole experience was good.

Garrett was awesome!! He took great care of us and got us exactly what we wanted. Actually, everyone here was awesome! We went to a different Hyundai dealership before this one and were not super happy with them, but they bent over backwards to make it to where we could get exactly what we wanted! Highly recommend!!

Worst customer service! All I need is a copy of my lease agreement after I have already paid the car off and no one will help me after weeks of trying. Beyond disappointed. Impossible to get anyone on the phone and incredibly long wait times. Zero call backs. I guess after you pay your car off they have no desire to help you anymore.

Excellent help no problems..

Got a great deal and the customer service is awesome. Thank you Caleb Primera.

Just purchased a vehicle from Garrett, he was an absolute joy. He was straight to the point. No bs and was able to help us and get us out the door with what we wanted. Matt was able to get me in and out within 2 hours. Freaking amazing!!!These guys are rock stars!!!Ask for Garrett and matt to handle your business!!

I purchased an Elantra here 2 and half years agoJust began car browsing for a new car & after my interactions with other dealerships it made me remember & realize how good hiley was to me! So here I am in case any one needs reassurance on who to trustThese car dealerships can be ruthless & even if another dealership can beat Hileys price you aren’t going to get the same customer service hiley provides in sales & service!

The service was great and very friendly and helpful staff. I did not have to wait long for my oil change and was provided a video of my vehicle service!

Service department was spot in. Quick and efficient.