DO NOT order your kitchen renovation through them. We were passed around, ignored and flat out forgotten by their contractors. We weren’t able to use our kitchen sink or dishwasher for 2 months.You have to pay for the WHOLE cost UPFRONT. So when an installation that should have taken 3 days Max, took almost 2 months, we felt like we were having to chase people down to finish their jobs. Which they still didn’t do.We are also renovating our guest bathroom and that contractor had to install our sink, faucet and dishwasher for us! Keep in mind we had to pay for that install on our kitchen order.The pictures below are how our kitchen looked for the 2 months it took them to complete the install.

Good customer service today, we love home depot, the only thing is that you can never find a representative to help you out most of the time. We were xmas shopping.

For one the woman at the online orders is as rude as you get. Second I called yesterday they told me it would be ready today, call today and was told it would be ready. Get here and its not ready. They take over 24 hours to scan and unload an item thats here. They say its here but they dont know where its at. They say it can take over 24 hours to load a trailer which of thats true they are in serious trouble. I have been unloading trailers for 23+ years and it never takes me 24 hours to scan and unload a trailer. This is ridiculous. I usually order from Lowes and this is why. Never again.

Id leave zero stars if I could. My husband and I stopped here since we were in the area. My husband used to work for Home Depot, and he was appalled at the layout and the horrible customer service. Mind you, it wasnt busy (I wonder why?) and we needed a panel cut. They paged someone, and after waiting for 10 minutes, I politely asked an older associate if he could try again. He through down what he was working on and angrily spat that they already paged someone and gave me a very dirty look. Everyone else acted like it was so horrible to answer a question or help us. Do not go to this store. Horrible!

Hunter took the time to explain flooring options. He is very knowledgeable and helpful

Had a problem while purchasing a wheelbarrow.The cashier was clueless with their product and manager didnt bother to come out to help solve the issue.This isnt the first time this happened to us. The cashier lady was charging us double for the price while it clearly state box 1 of2.At this point we rather make the trip and give our business else where

I love plant shopping and on this particular day I found two plants with no barcode or sku. They were just what I was looking for and thankfully the cashier called for the gardening expert, Kenny. He took his time to find out the cost of these plants and came back to me with that I could have them for free! I asked if he was sure many times and he said that since they have no identity or price I could have them! I don’t think any other establishment would do such a generous act. Lovely staff in the gardening department, always helpful! If you ever need any help, Kenny is your guy! 10/10

I couldve been find a have a simple tool for my PVC repair. Called for assistance 3 times and no one came. Left my items with cashier and asked her to tell management. This wasnt a one time situation. Its happened a lot. However when you do find an employee, most of the time, they are very knowledgeable.Im going to try my best to never go there again.

I needed a special tool so I stopped by and ask for assistance from one of the workers and he was very helpful and took me to the area where the tool is located at and answer my questions about how to properly use it and when I went to check out they have plenty of cashiers up front and it was not a hassle at all in and out in under 10 minutes. The store seemed well stocked with plenty of product which is good if you have home improvement needs.

Great customer service with knowledgeable recommendations for my project. Thanks.

Worse home depot I been to. Lay out is horrible. Takes forever to get pallets pulled down to restock.

A great establishment, well rounded and friendly employees eager to assist. Very clean store, real organized and very well managed! They have any and every appliance, hardware and power tools you may need at a fair price.

Great customer service by Julie! Had two day interaction with her and each time she was a sweetie. She knows her business!

I am a contractor and this is the worst home depot iv ever been to. They made me wait over 30 min to get a piece of wood cut, too big to fit in my truck bed,, despite asking 3 different ppl for help. The layout is absolutely terrible. Things that are in the same isle in every other store are broken up and spread randomly around the store. Avoid this store!

Had to get a key made. Asked a cashier for someone to help us. A few minutes later we had a new key.Quick service...Friendly and helpful employees!

If you cant find it on your own good luck going in here most employees avoid eye contact that includes management. But better the lowes because they have employees.

I wanted to purchase a irrigation controller and it showed to be $99 and at the registrar it came up to $118 a big difference. I stated the sign price was different and the worker did not try to verify it he just didnt try to help. Sorry customer service

Its really ridiculous when you go to two stores and they say they have it on their website but they have nothing on the shells and people that are supposed to be stocking or standing around talking for about 15 minutes or so until you finally asked if theyre on break, so you can try and find another employee to help you. Overton Park Hulen Home Depot f-

The staff is always helpful.The prices are the lowest around.Theres a great selection of various materials, brands and manufacturers.Great Store!

Great shopping experience... have to give it to them! Enough employees on the floor- where ever and whenever you need them! And a clean bathroom! That’s a first for Home Depot!

I really love my map, thank u.

Smaller than normal location. They cant stock everything that the typical HD does. Save yourself the time and go to Sycamore School Rd and I35 for a full size location.

This place is layed out much differently than other stores and not in a good way. All of the isles are much smaller as well making it much harder to maneuver around the store.

A Fort Worth classic! This place is amazing. I think they have everything you need to do projects around the house. Not cooking or crafts, but construction and stuff. There is another one on i35.

Pretty great place with lots of help and a handicapped motorized scooter parked right outside handicapped parking space. Quick check out and a very polite gentlemen helped me carry out my items. Everything was perfect except got overcharged $27.00 for an extra tote. Called and spoke to a manager and he told me to come by and receive a prompt refund. Went by and was given a full cash refund in a few moments. Lots of employees near by to assist if I speak up and ask for help.

I wanted to go in quickly for an air filter. I did not get the employees name but the minute I walked in the door he asked if I needed help. Directed me to the filters. I was in and out in no more than 10 minutes! Easy self check out!

Great selection on anything you could possibly want! I went there to buy a fold up ladder, and they carry three different kinds!I needed a battery powered drill driver, same thing three different kinds to choose from how do you beat that?Only complaint I have is the parking lot very crowded very hard to get in and out of but that’s the same thing everywhere🤷‍♂️

Polite people and always excellent service. Asked the worker there and they knew exactly right where the object was located.

Ordered cabinets from this store and on May 19th and still haven’t been able to get all of them delivered. After numerous calls and trips to the store, I can’t seem to get anyone to help me. Customer service is a joke!! Will never order anything again from this store!!!!

I had a employee yell at me at then the manager came and confirmed it was ok to yell at me and tried kicking out the store and fighting me . After a great employee had already stepped in diffused the situation and he still continued to escalate the problem to the point we’re other employees had to hold him back from attacking me. Again the manager here WOW

Doug in flooring was beyond knowledgeable. He was more concerned with the budget we had set for the job on the kitchen flooring than a huge sale. Because of Dougs many options? We bought carpeting for our bedroom. This home depot has an asset with this employee, and the Management makes this Home Depot an asset to our community! 😉 Thank you!

Stopped there to pick up some retaining wall blocks that showed on the website that they had in stock. Had to go to customer service desk to get help finding them. Come to find out they didnt have them even though it showed in their computer system they did.

Online ordering assured me I wouldnt have to hike, when I was in the middle of a project and remembered my staple gun broke! In and out, like I like it. Get there early enough, and theyll even bring it to your car. Nice job, HD!

They are either super helpful or not at all. Just now I needed some wood cut. I stood at the station for almost 10min while three employees were doing their thing in the isle. Nobody bothered to come over. This is not the first time that happened to me when I needed wood cut. However about two weeks back there was an employee who went out of his way to help me find something. Still a good store overall

Hope Depot is always a home owner best place!

Wonderful staff! Clean bathrooms! Fast checkout!

Larry was great showed us the garage door that my son was looking for.Thank you Larry

Store seemed well stocked and pretty organized. Staff was helpful and friendly, I would say the only issue was the lighting in the parking lot. The painted lines were hard to see since it seemed a little dark but it may be a one off thing since I have never noticed this before.

Bad management. No price tags on items, no sale price tags on items that are clearly damaged. Bad attitude from employees when trying to get a price.

This is truly the home fixer upper company!!!

Never have any issues when I come and sometimes I get lucky and get tybee veteran parking space.

Denise was Awesome,very helpful,AWESOME customer service. We picked out an indoor/outdoor Ocean Blue carpet. She was GREAT.

Great prices. Awesome customer service...

Needed keys. The key maker was right there and ready to help. He was congenial and friendly, and guess what? All the keys fit and worked perfectly! But then, we always find quality and great service at The Home Depot.

Ship broken grills - guess that is the hidden trick. Broken wheel (they fixed very quickly while setting up) and then they left - BAD BUSINESS

Its some good people that work in there. Mr. Derek and Ms. Cyndi, in the plumbing department. Even the cashier was really nice.

Got what I wanted. Friendly service.

Went to get some USB, they only sale online. Sales associate was not very helpful as she was busy making conversation seems like with a friend and the child. Other times, people at this location is very helpful.

Easy in easy out. Great service.

I may have to switch stores to visit. This one is better organized.

Always has what i need. Staff is always helpful

Went in for padded toilet seats saw a whole hell of a lot more the one thing I will say about home Depot is they got everything you might want or might think you want or might need and if they dont they can tell you where to get it and help you fix it like you want it all I had a really good time this is a great home Depot!!!

In and out quick and easy, they usually have what I need. Although, could use more workers when you need help finding stuff.

So i came in to return some items i had bought and i had to go to the restroom and as soon as i was done wiping i heard someone walk in and he was peaking thru the door multiple times and made me feel not secure so i went out to see if i could get a look at the guy but he ran and i went to go tell a worker and they did nothing to help so i went back to my brother and he decided to tell the manager and did nothing as well i feel like this is a real problem no cap tbh... i’m also 15.

To be totally honest I would not buy nothing from this store. Way over priced and not that good. Go else where...

I go here so much I should have my own private shopping cart by now or have stock in the company. Always has a good selection of tools and hardware. Quality of lumber can be lacking. I have gone to lumber company to get sizes and quality I need for projects. Siding and plain 2x4 studs are ok here. So I give them 4.5.

I came to Home Depot because I thought it would be a great experience, professional and enjoy getting my kitchen made. I spent $4000.00 CASH renewing my kitchen. Frank helped me with my making my kitchen plan, I picked out everything I wanted in my new kitchen. As for any woman, this is suppose to be a fun & exciting and pleasant experience! Not only has Frank made my experience frustrating, unpleasant and overall made me never want to come to this location again. He’s caught attitude time and time again, when I asked for details on everything & more explanations on what I’m spending my hard earned money on he didn’t like it. All I wanted was for him to help my experience be a pleasant one no matter how many questions and answers he had to give me. I wasn’t paying this in payments! As a woman I wanted to be reassured that my money was being spent the way I wanted it to not the way he did. He added things I didn’t need, he just wasn’t consistent. He caught an attitude when I claimed I didn’t get my kitchen sink and leaned forward and told me Ruby, we talked about this 30-45min! I had already came in to purchase the sink cabinet that was in stock that morning. To further complicate it told me I needed dimensions for my counter top that it would be a while before I get it. My top kitchen cabinets would take 7 wks! I understand it’s a process, it can be frustrating but Frank made my kitchen experience that much worse. While in store, he stopped helping me and left to help someone else and showed up like 15min later. All I want is to order my counter top! It’s been a nightmare working with him. I told him I wouldn’t leave until it’s ordered & he said he would do it in a few minutes. And laughed at me when I chose to stay to make sure it gets done. He did offer me a fax confirmation and I accepted after all I was done at this point.

Store very well maintained, my sales rep was amazing. Right now they are running pretty good deals on almost everything

I absolutely love it here my second home.

I went there to return an alarm doorbell chime that I had previously purchased at another store and surprisingly found the right one right in front of electrical isle without having to look for help, was out in less than 10 minutes!

Love Home Depot.. Lots of plants and pots.

Hey you guys go check out the Manger Jared at Home Depo this guy was awesome. And very helpful

Good location however mask arent being enforced whatsoever. Many people on check-out and walking around without one yet not one person said anything. Oh well...

Great selection. Reasonably priced. Helpful staff

Great service from Denise in the carpet section! Not that crowded, easy in/easy out, Great location off SW Loop 820!

Appears to always be out of stock on 4 in caps for exhaust stacks. ..

Pretty disappointed the last couple of times I shopped at Home Depot. Placed a couple of online orders. The first one they wanted me to drive 20 minutes to pick up a box of screws they didnt have in stock. The second order they cancelled because they no longer had the items in stock. Picked up some lumber, needed some plywood ripped - the guy was less than helpful.

To date in 10 years I can only remember positive experiences so much so again today. I wanted to acknowledge and recognize the staff at the service desk and pro desk, knowledgeable, customer satisfaction and results driven. Expert advice at paint dept as wellVery satisfied!

The only home improvement store Ill go to. Their customer service cant be beat.

Good store, everyone is very helpful !

I went in for two 1x4 boards and some prefab table legs, the one I decided on only had 3, I found an employee who was in the middle of doing something and let me tell you how wonderful this man was. Roger helped me by going so far beyond what I had expected he checked the number in stock (11) so he went to find this product and had little luck he then crawled behind the shelving unit to see if it had fallen behind Sadly it had not. He then went on a personal quest to find them at another location when he did he called them and is had them make sure they had them and then bring one to the service counter. It doesnt end there though, without hesitation or being request he discounted the three legs that I bought at that location! This home depot runs on a different set of rules from others. It is 15 minutes further from the one I normally go to but Roger has gotten me to change I will now be going to this home depot over the closer home depot to my home.

Its empty, all the wood is unorganized and crooked

If you arent familiar with the area -itd be easy to drive right past the entrance (especially with folks driving fast behind you).I often come here to get supplies for odd diy projects. Often what I want they dont have it exactly. But when found, staff has been friendly & often gives suggestions.Because of how big the store is & how its laid out -Its easy to blend in & search at your leisure without folks bothering you. In contrast the Ace Hardware nearby is much more hands on and has a personal touch.. if you prefer that (probably because its smaller ). Also my experience at this Home Depot has been better than the Lowest across the street.

Placed an online order, waited weeks for it, only to be given the WRONG table at pickup. Customer service is not empowered to be creative problem solvers and don’t take responsibility for errors. Corporate has some training to do.

Love it here!! There are helpful 🙂

Went to pic up an AC I ordered online and the box was damaged! I had to reorder!

Great selection of flowers and plants. Hello spring! 😍

Pick up was Fast and very courteous, and the young man who loaded up my new mini fridge was polite and helpful.

Excellent as always. Especially service. Four different and perfectly helpful and patient guys on the floor for just two items we were looking for.

Heaven for the Construction man...

Love all the associates here they are all very friendly.

I ordered a product online to pick up at the store, and the Home Depot cancelled it automatically without consulting me or anything even though they were sure to charge my card for it. They emailed me saying they had issued a full refund for the amount and it should appear in about 3-5 days, but of course it didnt. Then they later called saying I could pick up my refund at the store, and I wasnt able to make it to that store for a bit but when I finally did they told me they had sent my refund by check in the mail, which I have yet to receive. So they were quick to take my money, not give me the product Id ordered and its been almost 2 months and Ive yet to see a refund of any sort.

Clean, organized, great staff. One of the best stores in the area

Great customer service. Patient in explaining in depth every yard question I had. As a new home owner Ive been clueless to what it takes to get my yard under control from the storms we had. Im so busy I can only work on it in sections as its so huge. Thank you Jesus but Im definitely headed in the right direction after my visit to Home DEP today

This Home Depot location does not enforce mask wearing to protect the safety of the public. Take your money elsewhere.

Not so good service,couldnt find what I was looking for

So I waited a few visits to post a review and I would say its been constantly bad.First time I ordered this vanity and it was very heavy. When I picked it up no one offered to help me. Then when I wheeled it outside three employees watched me struggle loading it. Lucky enough another customer saw and helped me out.Then I just ordered a new drill press and I had to order online. Home depot will not give veterans discounts for online purchases. Another reason to continue shopping at Lowe’s.

Did curbside on a day that was not very crowded and waited an hour. Finally went inside and their answer was oh. I didnt know you were waiting. I dont know how to use this thing. Do you still want me to bring it outside?

Great place to find last minute supplies

Great variety of what you need in home repair. Top Shelf

The gentleman was very knowledgeable about toilets and for that I was grateful but when I proceeded to the front to set up installation the ladies didnt have a clue of how to make that happen I was told that there wasnt anyone in all of Fort Worth Tx that could install my newly purchased toilet needless to say I left the store very disappointed and headed down the road to Lowes where I completed my days assignment new toilet and installation scheduled progress was made

I called ahead of time asking for a specific grill. I asked several times and emphasized we needed it in a box. I was assured it was and was up front for us. So we made the 30 mile trip to find that there was in fact none of the one we wanted in a box and all the ones they had out and assembled were scratched and not put together correctly. If i hadnt have asked several times and re-emphasized over and over that we needed one in a box because of our vehicle I wouldnt have been so angry. The laziness the employee showed us was unacceptable. This store needs to do some major training in customer service. This bad experience and bad review could have been avoided if someone would have taken 2 extra seconds to verify that the product on hand was what we wanted. This store will not be recommended by us. I would not recommend trusting them if you need to call ahead to locate a product. Home depot is sorely lacking in customer service.

This is a very large store with separate entrances for consumers and professionals.Military discount easy to use.Very wide selection of products both in depth and quantity, the largest Ive seen in Fort Worth. Much better than Lake Worth and White Settlement.However, they are not paying much attention internally to Covid-19 as compared to other Home Depot stores, bathrooms in particular. If bathrooms ignored, what about rest of the facility?

Store needs better signage for directions to make it easy to find stuff.

Don’t trust the inventory on their website. Said they had 7 ring cameras. Got here and they are in a locked cage, so theft should not be a excuse for inventory being wrong. They have none in stock

This is a store that will have just about anything you need for projects around the house. I used to have a hard time finding things because they carry so much and its so big, but the Home Depot app can usually tell you exactly where in the store you can find the thing youre looking for. Sometimes I come in just to look around and fantasize about having the money and time to do the upgrades I want to do. I also love the power tool selection. Ive been going with the Ryobi brand One+ tools for a couple of years and couldnt be happier with them. Every year before fathers day, Home Depot will have great specials on Ryobi tools and batteries. Its the one thing I look forward to every summer.

The store is normally very busy. Today was no exception. The cashier was very friendly and talkative and interested in everything she saw to check out. Too interested. It slowed her down considerable. She was not paying attention to her cash register. Making frequent mistakes and having to scan things multiple times to get them to show up on her screen.

They were a lot better than ACE today.

I waited for a while (about 20-30 mins) to have someone assist getting a medicine cabinet down from the top shelf for me. After two attempts at requesting help, I almost gave up when Howard came to save the day lol. I genuinely appreciate his efforts to help me. I am a contractor, so my time is valuable but I would rather spend my money here than Lowes so I appreciate the pro-team and other associates at this store that I engage with on a daily basis. I think today, my time spent waiting, was a one time hiccup because I usually never have that issue in this store. But the efforts made to make sure I left happy was greatly appreciated.

It is very well stocked with any kind of tools needed for any project. The customer service is sufficient and cordial.