The facility is pretty nice. Easy to access and clean. Kept some things there for just over a year or so and never had any issues other than the price. We started at $44 or so dollars and it increased to ~$65 at some point.We finally got a notice that it was going to increase again to ~$88 and that was enough for us to move stuff and find a place for it at our home.Close out was nice and smooth - people were awesome. Would use them again, assuming the price isn’t too bad.

I’ve rented for a few years now & I’ve enjoyed my stay. Friendly staff & clean facility. My only issue is rate increases. But other than that, great facility.

I feel very safe and secure storing my valuables here. I’ve had my storage shed for around 2 years and the pricing Is very comparable. I would recommend extra storage space to everyone that needs somewhere to keep their valuables.

Great service!The manager was great to work with. Highly recommended (so far! We’ve only been here a few days.)

Cons: Corporate raises rates at their whim. They raised ours $80 to a tune of ~$240 and gave us a 30-day notice in a mailer. They said it was because of demand. I looked online and they were still advertising the same size unit for $135 with half off the first month.Our trust and the stability we thought we found this place was shattered. And this unit with drastic price fluctuations provided more anxiety and the overall feeling of loss of security. Not worth it.Pros: People that work there are great and the facility is clean. If it werent for corporates price hike, I would have given this place a 5 star review.****Overview: We loved our time there, but thought the price hike, while perfectly legal, did not reflect any level of care I would expect with existing customers.I will say that the people that actually provided the direct customer service are amazing people and in our experience will do what they can to help. We were offered a lower rental amount when we called, but ultimately we left, as we were unsure how much time existed on the bandaid corporate offered and by then we had lost faith in the corporates idea of pricing and the ability for an everyday family to afford a storage unit..Let me go on to say that the people that work there are SAINTS! Please be kind to them. If you dont care about prices hiking up on a month to month lease, then by all means, you may love it here.

Havent been storing here for very long, about a week at this point, but I must say it is absolutely amazing. Its so clean, and renting online was a life saver. Ive stored other places in the past and hands down this is the one that impresses me the most. Would recommend everyone to choose Extra Space Storage.

These units are brand new so they are really clean. I especially like the app based site entry and unit lock…no locks for me to lose the keys to. I’ve rented a few storage units in the past and this is the best one I’ve had. These units are all metal so there’s no risk of fire from the structure itself. The entire perimeter of the outdoor storage area is comprised of buildings so the only access is through the security gate.

The people are very friendly, and helpful. The price was great. I will recommend this place to anyone

Great service and ease of use at this facility. I emptied my storage unit out and took my lock with me in august 8th and the next day before I even had a chance to call, they sent me an email canceling my contract which would have billed me again the next morning. I was so busy at work that I forgot to call and they saved me the hassle. Great job!

Great experience! If your looking for something secure and quick this is it! Great customer service as well! Will do business with again!

Very good experience with associates and very competitive pricing compared to everywhere else around the area! Had the pleasure of working with Colin Massey which is very knowledgeable and helpful. Again, great overall experience and would highly recommend!!

The cleanest storage facility in Ft Wayne! Ive been to the other storage places in town, and they dont compare to this one, in cleanliness and friendliness. And its in a great location, and good neighborhood. I would highly recommend this Extra Space facility.

Colin was excellent. He was informative, friendly and super efficient. The facility was super clean and the access was very easy. within minutes we tried the FOB to get in and the APP on the phone to leave and they worked perfectly. Thank you for the smooth transaction.

Secured, climate controlled. Everything I needed from a storage facility! Highly recommend!

Great staff! Very friendly and clean building. Great prices best in town. We plan to be a customer for a long time. Thank you for your great customer service!

Great experience. Office was very helpful, units are brand new and very clean. Love that I can access the gate and my storage unit via the app and I didn’t have to buy a special lock that only they sell.

The staff was very friendly and attentive to all of our questions. They helped out the same day and got us set up with a nice, clean storage unit. The best part is the first month was FREE!! Great experience!

Very clean facility. Colin and Jeff were very helpful and got me into the storage unit i needed very quickly and efficiently. highly recommend!

Collin & Jeff were both very friendly and I felt safe storing my items here.

I just rented a storage unit & Jeff has been AMAZING already!! He remained with me AFTER HOURS willing to discuss potential options (I was only inquiring at the time) because of his commitment to finding a solution that worked for my family as well as obtaining a unit within his fast selling facility I happily signed a contract.. THANK YOU JEFF!!

I had a short term lease with Extra Storage and ended up with no charger although they accommodated me in every way. Mr. Jeff Rice, the Store Manager, was very helpful with every aspect of the process.

Colin Massey offered awesome help when helping me get a storage unit.

Very nice and clean storage facility!! Also the store manager, Jeff was very nice to me. The only downfall was my rent kept going up on my unit and I thought it was getting a bit pricey for me just renting a small 5x5 unit. Thus, ended up going to another storage place. Its good at first, then eventually the rent gets too high. I stayed with extra space for 3 years though.

Clean and secure just how I like my possessions to be stored until I need them. Very helpful as they helped me learned how to use their security system when I couldnt figure it out.

The unit, office, and grounds are immaculate. Extremely good customer service. I would recommend this location to anyone needing extra space to store your belongings.

Online rental was very easy and convenient. The building is very clean and spacious. The prices are unbeatable for the size and climate control. I Really like the carts that are available to help move stuff. Jeff is super friendly and helpful. Very happy that we chose to rent with Extra Space!

We are moving in from out of state and Extra Space has made it so much easier to get a head start. Thanks to Colin and Jeff for all your help.

Extra Space Storage should be considered a highly recommened facility. At my visit, I noticed the place was well maintenanced, and the staff delivered excellent customer service.

Had a great experience today while looking for a storage unit. Facility is very clean and staff was helpful and friendly.

Great place for storage. Very clean, love the digital access/locks. Rented online with ease.

Incredibly easy, storage unit was clean and easy to find.

Great experience. I love the long hours you can access your unit. I live in a 1 bedroom apartment, so I keep my camping gear and large athletic equipment in a small 5x5 unit. Makes it easy to take things out for the day or a weekend trip and not have it cluttering my small apartment.

Jeff has been most helpful to me each time I have visited the storage unit building. The office area is always neat and tidy, and Jeff always greets me with a smile and a helpful attitude. I highly recommend Extra Space Storage.

Jeff Rice was a big help helping our mother with her storage needs. Kind, thoughtful and very polite. I will recommend him to our other friends. The storage place was very clean compared to others we visited. Good price and the insurance was a godsent to her.

Hands down the best experience I’ve had using a self storage space. Jeff made the process extremely easy from day one with his kind energy and helpfulness. Always going above and beyond my expectations! Very convenient process to start and the location itself was always clean and nice. If i ever need a storage space this is the ONLY location I’ll ever consider.

The owner/mgr was very welcoming. Safe area/environment. VERY easy process to sign up online. Great rates and a free Master lock! I couldnt ask for anything more.

Jeff is AMAZING!! He’s patient, informative, friendly, and does everything in his power to assist and get the job done. Genuinely, highly recommend!

Great customer service. Love the convenience and security!

Great service, one of these storage lockers can fit more than 5000 breadsticks it’s insane!

So i called today, and Sabrina was awesome. she helped me out with everything, even met me at the door and showed me around. GREAT PERSON. Thanks Sabrina!

Really nice facility & able to access my unit with my phone

Very great experience from beginning to end. Jeff Rice has been very helpful for us and showed us five-star customer service! He even lend his personal dolly to help us with our moving. Sad I wont get to see him anymore. Such a nice guy! Would definitely recommend Extra Space Storage because of him. Thanks so much Jeff, youre the best!

I stored my stuff there for awhile. The customer service is top notch and the storage area is clean.

Colin Massey was extremely kind and helpful. Thank you!!

This place is really clean and nicely lighted. The staff I met were both kind!Highly recommend!

Appreciative of the manager, Jeff, and his great customer service. Answered all my questions in a non-judgy, informative manner, which for this storage newbie was greatly appreciated. Looking forward to having a spot for my small business inventory!

Very clean and Jeff was able to put my mind at ease about moving and storing my items if my home sells. This place has close to 800 storage units it’s big

Jeff was very professional, understanding, helpful. If I ever need to have a storage unit again, I know right where to go.

Jeff Rice over at Extra Space storage helped my fiancee and I out when we needed it most! We desperately needed storage space bc our landlord was forcing us to move before we could get into our new place. Weve experienced kind customer service and we got a great deal for our first month of storage here! The unit we got was perfect to store everything from our 2 bedroom duplex and they provide these carts that made lugging everything so much easier! We only needed the unit for 2 weeks but well honestly probably keep storing some extra stuff here longer!Thank you, Jeff!

I was in need of a place for storage within a weeks notice and Jeff was very helpful and got me just the size and price i was very pleased with!! With his knowledge and care for his business, i felt very at ease and never worried about my belongings. I will definitely recommend this place to anyone who is in need of a storage place. And i would definitely use this place again. Thanks Jeff!!!

Clean storage units and their employees are super accommodating!

Stopped in to see what they were building in the the old parking lot. They are building over 500 more storage places. Business is good they said, I thought they were locally owed but they are a S&P 500 company with 2000 stores. I was impressed.

Rented a unit for short term storage yesterday. Nice clean units with a helpful friendly staff. Made it easy and quick

Great, easy to use and understand! Nice job!

It was a very good experience with them and getting everything moved out was so simple and easy.

Everything from first rental, moving things in and out, and stopping the rental could not have been smoother. I always felt safe no matter what time I was there. Jeff was extremely helpful and friendly. Highly recommend!

We ended up with three storage units. Jeff Rice was wonderful to work with. Always friendly and very helpful. I would wholeheartedly recommend this business for anyone with storage needs

Would definitely use them again in the future. My bill was on the 10th and I had to move out on the 11th, so they refunded me a month since I only used it for 1 day past my last billing month. Very friendly and helpful.

Best storage place in town! Very clean inside! The manager Jeff was amazing and very helpful! I would highly recommend!

Very quick and easy experience. The building is clean and very secure.

We had a great experience. Jeff Rice was extremely helpful. He answered our questions professionally and we were happy with the service we received.

Great and speedy service, Jeff was awesome

Very good experience working with this facility and location. Jeff, the local manager, was helpful and friendly. He did everything he could to help us get moved in as quickly as possible and provide just the right size unit for our needs.

Great people! Jeff is awesome

They were very friendly! Also great security, when we accidently didn’t place our lock correctly we got a call immediately to come fix it. Great place for secure storage.

Amazing place with amazing people...

Great newer location! Clean and well lit. Store manager is very informative and patient. Nice to have some extra space to store things we do not want to get rid of, but are taking up a little too much space at this time.

Outstanding Professionalism and Service. The store manager, Jeff, was very professional, honest and courteous. The entire process took less than 20 minutes from beginning to end. He made the moving/storing process a whole lot easier. Thank you Jeff. It was truly a pleasure.

Excellent service great place I will visit again

Secure, clean, and easy access. Best of all the customer service was friendly, knowledgeable and professional....that isn’t the case very often these days.

Jeff is a lovely person and very efficient and helpful.:)

Great service, called me when I forgot to lockup correctly so my belongings would stay protected. I personally liked the company website, and being able to rent a unit without needing to visit the office.

Best storage place ever! Manager is fantastic and very helpful and kind! Also, very clean inside! Definitely would recommend!

Staff is always super nice and helpful . Very informative!!! I would never go anywhere else!! They always answer any questions I have.

Customer service is excellent. I have not rented a storage space before and they were very helpful. The whole process was very quick and easy. I plan to rent a space every summer when my daughter comes home from college for the summer. Thank you!

Decent prices and convenient location. Good for short term storage. Rates constantly going up after introductory pricing.

Really helpful and friendly

Great staff. They’re attentive but not pushy. Great facility: clean, well-lit, and like new. Much better pricing and promotions than any of the three other storage facilities I’ve used in the past. Overall, Extra Storage is a superior value over their competitors!

Great space, pricing a bit steep

I recently come into your location and spoke with Jeff. He was very informative and helpful with showing me different sized units to best fit my needs. After speaking with him and seeing how clean the facility was. There was no doubt in my mind I would be renting a unit here. Im also pleased that its not a 24 hour facility. Also the security you all have in place makes me feel confident in the fact my stuff will be safe and well looked after! Thanks for all the help Jeff. Appreciate your time and knowledge.

Jeff is just so wonderfully welcoming and helps makes the process so easy at a very tense time for me. Big move - Extra Space Storage was the easy and I believe economical choice.

Its everything youd expect it to be. I had my stuff in there for a year and never had any issues. Only complaint I got is the main website says u have 24 hour access. That was not true at my location. And they make u get renters insurance. The ppl were reel nice and helpful. Id use them again if necessary.

Liked it, but they need to fix the bathrooms. They have been broken for a few months. Otherwise, very clean, well maintained temperature, secure.

Amazin customer service and very clean facilities! Deffinitely will use them for future move!

The new drive up units are going to be very neat. The Manager (Jeff) was very nice, not pushy. Gave us some pricing and a little tour as we are getting ready to list our house and want to declutter it to sell.

Extremely clean and the staff is very professional!

Jeff is very friendly and helpful. The facility is in an easily accessible part of town rather than my previous storage facility. It is very clean and spacious.

The facility is clean and well maintained. Casey was very informative and helpful!!

Its really nice how its like individual pods for your stuff that you need to store kind of expensive but well worth it

Very clean. Jeff was great to work with.We have been using this storage unit since January of 2020. We have been very pleased with the unit and just recently moved out of the unit. Jeff has been a pleasure to work with. He has always been courteous and helpful anytime we needed anything. Will use this storage facility again if needed.

Very convenient Spaces! They came off as confident which made me comfortable. The employee(s) are very knowledgeable of all the agreements and legal binding documents that are included in the processes of renting storage space through this company. 5 stars!

Great service always willing to help if I had to get another storage I will definitely be going back to extra storage Jeff Rice is the best store manager I appreciate him so much

Jeff was very helpful and up front about my experience. Would definitely recommend to anyone.

Great facility and management.One of the cleanest storage facilities Ive ever been to.

This is my first review ever so I gave them a 4 as it was a nice place.When I move back in March I will rent here to put my items in storage.

I can’t say enough good things about this storage facility. Jeff Rice helped me in the process and took the time to show me 2 different units being that the one that I had originally rented was too small. He made the transfer very easy without any inconvenience. I will definitely recommend you guys if anyone is in search of a storage facility. Thank you again, Jeff.

Great storage place! Jeff always responded quickly and was able to resolve any questions we had. Highly recommend!

Sabrina’s customer service is off the charts! Would highly recommend!

Very friendly and helpful! made sure we understood everything about the storage area and gave us all our options. Made sure we were comfortable using the access panel to get in to our storage space. Very helpful!

Look no further... this is the best storage experience I have ever had! I was helping a friend with a very difficult moving situation and the manager was very conscientious in addressing all of their needs. The 24 hr access during moving code is a much needed benefit and made for a much smoother move. I cant say enough good things about this location, cleanliness, bathroom access, loading dock, carts available for use and attentiveness and demeanor of all staff encountered, even those visiting from other cities. Called many local options... this is the absolute best value!!!