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Polar Leasing
4410 New Haven Ave, Fort Wayne, IN 46803, United States
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Polar Leasing
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Ra
Review №1

Chris Huston and Polar Leasing have been absolutely fabulous to work with. I find their pricing to be reasonable and they have been very responsive to my need to get a quick delivery. The equipment is in great shape and works very well. I highly recommend Polar Leasing!!!

Al
Review №2

Adam was my point of contact for our temporary freezer install. He was very easy to work with and quick with his email responses. He answered all of my questions with a wealth of knowledge taking away any concerns. On the day of install, the freezer was early to arrive, easy to put in place, easy electrical connections, and started right up not to mention it was brand new. I had the same experience with the pick up of the unit. I would definitely work with them in the future and would highly recommend there services as they have great communication, a terrific product, and were on time.Joshua EvansFacilities ManagerWinchester Country Club

La
Review №3

Quick and easy to work with, have used multiple times (usually at the last minute) when our freezers go down. Units keep temperature incredibly well, being in an extremely regulated industry it’s hard to find units that would meet our needs. Pickup & drop off is a breeze. Very thankful for this team!

Ro
Review №4

I have had nothing but exceptional experience wit Polar leasing. Especially my rep Adam Spisak. He goes above and beyond . There have been quite a few times i needed my unit sooner then I had planned and signed for but he was quick to realize my needs and get my my unit delivered within 24hrs AMAZING! So appreciative of such great customer service!

Ra
Review №5

We would like to thank Polar Leasing for their assistance during this pandemic. We have a food pantry as part of our church outreach. Due to the pandemic the need for food and personal items quadrupled. We had sources for additional food but no way to store the food. In our search to find a solution we found Polar Leasing. They were very helpful with selecting the right cooler for our needs. They were also willing to work with us on a month to month rental agreement. They have continued to be supportive and flexible.Their cooler has been hassle free and is a quality product. We could not have meet the needs of those that are experiencing hardships due to the Covid pandemic without the Polar Leasing cooler.Many thanks,Faith Community United Methodist ChurchWest Chester, Ohio

Mi
Review №6

Great Customer Service, Called just after normal business hours because our Freezers Compressor went down and we got a unit delivered the next morning. Would highly recommend!

Jo
Review №7

Polar leasing has provided our commercial cold storage solutions for a few years now, and the equipment and service have been great.

Ca
Review №8

Duane, Adam and Kyle and the ENTIRE team at Polar are excellent. We were lucky enough to get a few last minute events and they were able to get me refrigerated containers in NY, Chicago and in LA in days. Professional, fair and excellent customer service. Any needs like this in the future and they have my business, would not think of using anyone else!!

Jo
Review №9

It was really easy to order a cooler rental. The cooler we received was very clean and worked perfectly for the 2 months we needed it.

Su
Review №10

Polar Leasing answered an urgent need in a timely fashion. Delivery was on time. Pre instructions facilitated the electricians ability to have all necessary wiring available . We were ready to run within the hour after delivery!

M
Review №11

From the initial contact to the delivery, the entire process was very smooth and all of the staff I had contact with were very professional. Very happy with their prompt service.

Sa
Review №12

Needed a freezer for an exhibition event last minute and Duane really came through with all the information and help we needed to get a walk-in freezer unit on property. The customer service from start to finish was phenomenal, from the Inside Sales Rep, to the delivery driver, to Sales and Logistics. Everything went smooth and we could not be more appreciative. Highly recommend, and we will definitely be using again with our next needs as they arise. Thank you!

Jo
Review №13

Both Mike and Renee from Northside Self Storage were great. They were professional, courteous, and were able to complete the job in a timely and efficient manner. They arrived on time and contacted me via telephone as I requested. Overall I am more than please with them personally and professionally.

Pa
Review №14

My whole experience with Polar was great! Fast reply on quoting and once we gave a go ahead the unit was here next day. Driver was great and the unit itself is PRISTINE!!

Ke
Review №15

Great company, very helpful! My refrigerator broke down and I needed one ASAP! Polar leasing was very helpful during a stressful time. The refrigerator works great!

De
Review №16

Polar Leasing is very responsive to the needs of the customer. Their pricing is fair for the service provided.

Ja
Review №17

Had an emergency need for a stand-alone freezer. Polar turned around my request in hours over a Holiday weekend. Really saved us! I will be doing business with them again.

Te
Review №18

Smooth running operation. Easy to arrange and the service agents are knowledgeable. Unit is running well. Good company.

Ra
Review №19

Rent walkin for flowers every holiday. Always prompt and work with my schedule. Few glitches but service department always there quickly to make it right. They are the best!!!

Ro
Review №20

From the first time I called to the installation, I received the best customer service. The delivery was planned and scheduled to the exact time so it all went fine. Now our students are receiving hot lunches again as we wait for our new freezer and refrigerator. This unit is perfect, with a simple toggle switch, it can be a freezer or refrigerator.I would highly recommend Polar Leasing. I give them an A++++ and 5 Gold Stars*****. Thank you.

Na
Review №21

Weve been working with Kyle from Polar Leasing for years and have received absolutely impeccable customer service. He and his team have delivered on their promises, and are always able to honor our specific requests without hesitation. If any issues come up onsite at events, they have technicians available, either by phone or in person, and the issues get resolved almost immediately. Thank you to Polar Leasing for always being there for your customers!

To
Review №22

Polar has always delivered a great product with great service. They are easy to work with and their rates are very reasonable. I would highly recommend Polar for anyone needing a cold storage resource and will continue to use them for all of my cold storage needs.

Je
Review №23

Freezer is just what we need. Customer service is great and delivery is always on time.

Ga
Review №24

Delivery went without a hitch, and the electrician did the hookup easily and quickly.

Jo
Review №25

It was a great experience mainly due to Laura K., who was incredibly professional, friendly, and helpful. I had anticipated a complicated process but Laura had a quick, accurate answer for all of my questions. She made the entire process a breeze and I was impressed with the way she handled everything. It is rare nowadays to encounter someone in customer service who is so well informed and friendly and can put the customer so much at ease. She is a real asset to her company and they should be proud of her.

K
Review №26

The sales representative (Eric) was very helpful. The delivery occurred on time. The electrical connections were made quickly by a professional electrician. The unit is in excellent condition and is working well. We are very pleased with Polar Leasing and expect to use them again in the future.

De
Review №27

Rented 3 cooler/freezer units over the Christmas holiday and the whole process could not have gone any smoother. Polar Leasing was fantastic to deal with. The units arrived right on time. Equipment seemed to be brand new and in great working condition. When we were finished with the equipment one call was made and once again pick up driver was right on time. I would recommend Polar Leasing 100%

Ke
Review №28

Adam and Kyle could not have been more helpful with regard to the two units we rented. All involved are most helpful and accommodating. Highly recommend.

Kr
Review №29

Professional and easy to work with. We are serving emergency meals for schools for Covid -19 and Polar leasing were great wot work with!

Mi
Review №30

We needed two units for our County and we needed them fast....we are in rural Northern Arizona. Contracts were signed on Monday and the units were delivered without a hitch on Thursday.

Jo
Review №31

Ive worked with Polar Leasing on several projects over the past 7 years. Ive had nothing but positive experiences with all aspects of their business, from establishing contracts for long-term leases all the way to delivery, service and retrieval of the units. They provided both refrigeration and freezer units for our hospital in many sizes. I highly recommend them.

Ch
Review №32

Inside Sales Representative Laura Keefer was a great help to me. I received a quote within minutes of inquiry and she made it her job to follow up, to ensure all needs were met and to answer any questions I had. I appreciate the high level of customer service and attention she provided. It is representatives like this that make all the difference.

Pe
Review №33

Great experience. It was quick, easy, and painless. We had a freezer unit go down suddenly and called them and in less than 24 hrs we had an 8x20 unit on site!

Ri
Review №34

AMAZING service! I had an emergency need and they made it happen faster than I thought possible. Kind, courteous and professional. Cant say enough about this team. THANK YOU.

J
Review №35

Polar Leasing is an amazing company to do business with. I was not very familiar with the process of renting out a freezer since that is something I had never done before, but they made the process so easy. Best of all that most of the communication was over email. They were always very professional and they sent specific instructions on the specifications of the unit and how to set it up. I was stressing out about finding a company that rented out freezers and so glad that I found them. Thanks and will use you guys again!

Te
Review №36

Polar Leasing is the best! I was in bind, needing a freezer unit overnight and they made it happen...easily. Highly recommend them!

Th
Review №37

These guys were amazing. I called them with less than 24 hrs notice and they made my experience with renting an 8x20 refrigerated container smooth and easy! 1,000% recommend and will be using again!

Pa
Review №38

The coolers were delivered quickly and the delivery drivers were very courteous! Adam, with Polar Leasing, was very helpful throughout the entire process! I wld highly recommend them!

Ro
Review №39

Polar Leasing came through for me when our main freezer broke down in the middle of a very busy time. The sales rep was very personable & honored his commitment to me throughout the whole process of ordering, delivery, field operation & pick-up. I gave four stars only because the unit was missing a necessary part at the electric hook-up when it arrived, but it was a minor part I had in my toolbox & was able to install myself. They will be my first call for help in the future.

Al
Review №40

Our rental unit was not cooling properly on arrival, but after a phone call they sent someone out in a few hrs to fix it. They followed up with a call to make sure it was working. Great customer service, and the unit was clean and is now working great.

M
Review №41

It has been my absolute pleasure working with this company! Not only is their staff polite, courteous, and extremely professional but they were able to accommodate all of our needs even when we had changed and added extensions to our original lease. I would highly recommend this company to anyone in need of their services and I look forward to working with them in the future as well

Pa
Review №42

Great Company. Our school district walk in freezer was malfunctioning with tens of thousands of dollars of food at risk. They delivered a rental unit within 12 hours of our request. Customer service was awesome! Thank you Chris!

Di
Review №43

They were able to quickly get us a temporary replacement for our walk in freezer. They delivered it on time and it was set into place and operational within an hour. It was cold enough to use within 12 hours of the time it was delivered.

Ja
Review №44

Very smooth and easy process. Unit arrived, hooked up easily, and is running great!

Lu
Review №45

I can say nothing but the best about this company! They came through with excellent customer service, professionalism and timely! Such a pleasure to work with, very competitive prices, looking forward to doing business with them in the future.

La
Review №46

The unit was received without refrigerant?!? How do you ship a cooler without refrigerant? Also was freshly painted inside and had a strong paint odor. We almost didnt use it because the odor was so strong we feared it would be absorbed by the fruit stored inside it. Their customer service is too automated. Difficult to actually speak with a person. They try to do everything with those fake automated emails that try to convince you there is a person on the other end by including a picture. Altogether, disappointed

Co
Review №47

Ordering, delivery and setup went perfect. Thanks for a great job.

Ju
Review №48

Outstanding service. Cooler was delivered promptly and as promised.

An
Review №49

Service was excellent. From setting up schedule, prompt service and delivery was time in such short notice.Thank you Kyle and Polar Team

Ke
Review №50

Fast and friendly service. Equipment came in as described and no issue during rental period. Polar team answered all my questions in a timely manner. Great support!

Cy
Review №51

I had an emergency request for a freezer. The freezer was delivered quickly even though it was a holiday weekend. They provided excellent support service. Would call them again for their services.

Je
Review №52

Mike and his team at Polar Leasing went above and beyond to assist us with a portable freezer on an emergency call Saturday night after 10pm. They will always be our first call to do business!

WF
Review №53

Throughout the rental process, the Polar Leasing team was prompt, responsive to all questions and requests and able to meet all operational and delivery requirements quickly and efficiently. I highly recommend Polar Leasing.

An
Review №54

Always take great care of our account at Chambers Bay. Never had any real problems with their units and if we have they have been all over getting them serviced.

Al
Review №55

Polar Leasing met my needs quickly and efficiently and were sympathetic to my tight timeline. We experienced an equipment malfunction upon arrival and the company had a technician to my facility within an hour of my call. It was a small issue and Polar Leasing paid for the technicians time. I will use them again!

Ro
Review №56

Their team was SO responsive! I never dreamed they could deliver so fast. They made us look good. We need more companies like Polar Leasing who #getitdone Shout out to Chris Huston!

Jo
Review №57

Excellent customer service!! My company does projects with challenging schedules and logistics, and they were able to work around everything we needed!

Do
Review №58

I had a great experience working with Laura at Polar. Their response time was immediate, their delivery time was spot on, their equipment was clean, and they went the extra mile to accommodate my special request. I look forward to working with them again when I have the need.

Mi
Review №59

Great to work with. Fast deliver and extremely helpful and professional. Thank you.

La
Review №60

I had a couple issues with the cooler and they took care of them in a timely mannerGood company to work with

Ja
Review №61

Polar Leasing did a great job for us. They were responsive, thorough and a pleasure to work with.

Ch
Review №62

Very quick delivery and friendly customer service. No complaints.

Th
Review №63

Great company to work with, very efficient, everything went smoothly and as planned.

La
Review №64

I was sent this link to write a review on how our delivery went. Well, it was not delivered. It was scheduled to be dropped off yesterday between 8am and 12pm. I receive an email at 12:20 pm saying that they are trying to get a hold of me for the drop off. I had no missed call or an voicemail from anyone. I called them and they said that they will be here tomorrow (this morning) with it. So, sending me an email asking how the delivery went when it has not been delivered is pretty sad. One hand does not know what the other is doing.

BI
Review №65

If you need coolers this is the best way to go. A very easy process.

Br
Review №66

I dealt with both Mike and Laura who were awesome. I was always able to reach someone when I called without getting a call back, which is really nice.The boxes were delivered clean and ready to go. I had an issue with one of the evaporator fans not working and they sent out a technician within 4 hours of me requesting the issue and got the problem resolved immediately. We were impressed.When our project was nearing completion, we hit several problems causing us to need to reschedule pickup of the boxes due to construction delays out of my control. Mike & Laura happily made adjustments and extended the contract and rescheduled the pick up times to suit our companies needs.They are very professional and will use again.

Ka
Review №67

Polar leasing delivers everything you need. not just the supplies, but the promises too!

An
Review №68

Quick and easy temporary refrigeration / freezer storage units. Excellent temperature uniformity.

We
Review №69

Outstanding service and quick response even when schedule was changed by me. Will definitely use again in the future.

Je
Review №70

Always fantastic service, we utilize Polar Leasing for jobs all over the country! Highly Recommended!

Ju
Review №71

Quick response, they delivered two walking units on time they also follow up with email, thank you!

Jo
Review №72

Polar Leasing is a lifesaver. My refrigeration went out in my food service and they were able to get a temp unit to me very quickly. Thank you Laura!!!!

CG
Review №73

Polar Leasing has a very well ran service with staff calling you and keeping you updated on the building of the unit to final delivery. Very patient when unloading and helpful as well.

KA
Review №74

Laura was knowledgeable and professional as well as courteous in handling my requests!

Jo
Review №75

Great company and always very reliable.

ch
Review №76

They were easy to work with and showed up on time.Cooler was clean and ready to go after they were powered up.

St
Review №77

All promises and expectations have been met. Our third year to use Polar Leasing for the summer months.

Ro
Review №78

Outstanding service! Laura was GREAT!

Ta
Review №79

Fast easy service i a time of need!

Ch
Review №80

Unit arrived dirty. Terminal block for neutral is corroded and unusable.

Da
Review №81

Everything went well. Polar is great to work with.

Ru
Review №82

Jacob, gave to us and excellent customer service. Thank you

Ab
Review №83

Great company. Fast dependable service

Ru
Review №84

Outstanding Service

Pe
Review №85

Awesome Customer service and communication! Will be our goto going forward.

Gr
Review №86

If You Need To Rent A Freezer, These Are The Guys!!!

Pa
Review №87

Great company to work with!

Lu
Review №88

Amazing customer service, and service overall

Ma
Review №89

After renting a fridge from the Laval University agency, I was refused repairs to my fridge, which is excessively noisy and prevents me from sleeping.

Information
22 Photos
89 Comments
4.8 Rating
  • Address:4410 New Haven Ave, Fort Wayne, IN 46803, United States
  • Site:https://polarleasing.com/
  • Phone:+1 877-428-2532
Categories
  • Commercial refrigerator supplier
  • Equipment rental agency
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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