Before I owned my Mini, I had my last car for 11 years and admittedly did the minimum to keep it in shape (it was my car from high school). Because of this, I dont know if Im just completely removed from how great dealership customer service has gotten, or if this Mini dealership is just that great. We took in my 2012 Countryman for service, and Im blown away by how seamless the process was. Driving into the service garage, my Mini was automatically scanned so they had all of my information already as I stepped out of the car. The issues they find are videotaped and sent via text/email with the repair estimate, making it easier to review with my husband so we could determine what services we wanted them to take care of vs. the ones we could handle ourselves. My husband determined there was one repair hed rather do himself, and we got zero pushback on that. We determined we needed their help with everything else on the list, and they finished it all (including two pretty intense line items involving the high pressure fuel pump (covered by our warranty—thank goodness) and an oil filter housing leak) in just a day. I was sent the invoice online with the option to pay for everything at home. All the while, nothing felt pushy and everyone was kind. And this location is also just beautiful.We were shopping for Minis literally as they announced that a dealership was coming to fort wayne in 2019 believe. I cant imagine how much easier our experience would have been with these guys here. We were chasing down every single used Mini listed here in Fort Wayne, and ultimately drove all the way to Indianapolis to get ours.Thanks to Devon and the team for the help.

This is my first mini and I love it. Adam is wonderful to work with and knows his stuff. Devon was also very helpful. I too am glad to see the Mini dealership here in the Fort.

My wife and I purchased a 2020 Mini Clubman S All 4 from Mini of Fort Wayne. The employees worked together as a TEAM. They listened to our needs and got us the perfect vehicle. Adam Clark and Libby Sommers hit it out if the park! Looking forward to an ongoing relationship with this great group of professionals.Mini of Fort Wayne is a great addition to the Kelly automotive group and to our city.

I have owned MINIs for years and this is by far the best MINI dealer I have dealt with. Devon the service advisor is extremely helpful and knowledgeable. So glad Fort Wayne has finally gotten a MINI dealership.

The MINI specialist Adam Clark was great and help me find the mini that best suited me for what I was asking for. The salesperson Libby Somers did a wonderful job and was not pushy like alot of sales people are. I would also like to thank Scott Brooks and Scott Eubank for going above and beyond to get me into my new awesome 2020 MINI Clubman