Had originally taken our vehicle in for service as it wasnt driving its normal self. The quote for service was more than we wanted to put into the vehicle. BMW Fort Wayne offered us a very fair amount in trade. Matt sent us video tours of some of the cars we were interested in. When we came to the dealership, we test drove three cars before we decided to go with car #1. Matt stayed past close to get us into our new vehicle and we drove away very happy. There was no pressure to buy outside of our budget or what we were interested in. It was an easy car buying experience and we will definitely be back when it is time to trade up again!

I was expecting to be slightly intimidated walking into a BMW dealership, but Libby, Elliott and everyone else made sure my wife and I were comfortable and had all our questions answered throughout the experience! They were able, as a team, to restore my faith in the term customer service; from the moment we initially pulled onto the lot until delivery, Ive never experienced better!Im confident well enjoy the vehicle for years to come!

I couldn’t have asked for a better buying experience. The professionals at BMW Fort Wayne treated me like a friend or family. They never tried to sell me a car. Not once. They actually helped me discover the perfect car. Even when I didn’t know exactly what I wanted! And I can’t thank them enough. Libby, you are awesome. James, I appreciate all that you do to make the purchase process simple.

I bought a 7 series last year off of Libby when my daughter was born, she made the process so easy for us. I called the day of a 5 series hitting the lot that I wanted and she instantly remembered who I was and got the car ready for me and approved within hours! She really cares and works for what you want, I highly recommend BMW Fort Wayne to be transparent and work above and beyond for what you want.

Sale went well with mike Cramer. The BMW X 3 I bought however had a check engine light come on the day after I bought it so wasn’t happy about that. However they had me bring it in and they ordered the part to fix. It’s been several weeks waiting for the part but they have been very nice taking care of me giving me cars to drive. I definitely would purchase from them again it was very smooth no pressure sale! Thanks Mike and BMW of fort wayne!

James and Elliot were excellent. They made the entire process easy and helped in so many ways going above and beyond what was expected.

Brandon made this process extremely easy and was very knowledgeable about the vehicle. Would 100% recommend him for anybody’s car shopping needs! Thank you!

Cant say enough about my car buying experience at BMW of Fort Wayne! I was dreading shopping for a new car, but Libby was great! She made me feel welcome, was so knowledgeable and helpful, and they gave me a fair price on my trade in. It was actually a wonderful experience and so worth the hour trip to visit them. I am now a loyal customer.

Excellent buying experience with our salesman, Mike, when my son purchased his first car. It didnt end there. My son purchased a used 328 with a powertrain warranty. The vehicle experienced a small mechanical issue while he was living in Pittsburgh and he took the car to the BMW dealership there for repair. It was covered under warranty, but the price was much higher than expected. I contacted our salesman (at Kelly) and the sales manager, who both were a huge help. Scott went above and beyond our expectations. He contacted the warranty company and got us additional coverage and pointed out that the other dealership was charging more than MSRP for parts and additional labor - he even offered to call their service manager. I would highly recommend Kelly to anyone - their customer service extends well beyond the sale.

Brandon is my hero. Honest to goodness. After a wreck that left my Countryman totaled, I needed a new car in a hurry - but did not have time to shop for one, outside of poking around on line. He managed to find the perfect car for me, and keep it in my budget, and do it all via email and text. (Those videos are an amazeballs tool)I was more than happy to make the trip to Fort Wayne from Rochester, Michigan to pick up my Alice. 😉 And I will absolutely look to Brandon and Adam and their team when it’s time to shop again.

Elliott was extremely professional, and did an excellent job in following up with me throughout the entire process to ensure things were handled as agreed. I am very satisfied with my purchase and would highly recommend BMW of Fort Wayne to anyone considering the purchase of a new or used automobile.

The entire sales process was very good. Even though we purchased a used vehicle we were treated as if we were purchasing a new BMW. From the receptionist to the finance manager we were treated with the respect, curtesy and professionalism you expect from Kelly Auto Group. Jaylon Daniels is an outstanding salesman.

A great buying experience. Staff were professional and courteous.

Mike at BMW FT Wayne did an excellent job in answering all of my questions and sending me a video of my car such that I was able to make my decision to purchase the vehicle sight unseen. He followed up after the sale and made my buying experience an enjoyable one.

After 7 BMW leases and purchases I can always count on the people at Fort Wayne BMW to look out for my best interest, and give me a good deal that reflects my needs. Thank you to your entire team!!!

Jaylon. Daniels was very professional. He was informative and worked very efficient and quickly to provide me with the car that I desired. Jaylon was quick to respond to any questions and worked within the time frame that I need so that it would be convenient for me. I highly recommend Jaylon for anyone in state or out state if you looking for a new or used car.

Fantastic experience! Jaylon was great! I asked him a LOT of questions, and he was very knowledgeable and patient. Everyone I worked with was so friendly and genuine. Best car buying experience Ive had!

Scott and Jaylon were great. Very professional and easy to work with.

Mike and everyone at BMW of Fort Wayne were more than kind and helpful in getting me into my new truck. They even put extra little touches by cleaning, fueling, and preparing it for me. It’s the little things, and I would highly recommend them!!

Pretty cars but i couldnt ever afford one, until now. i feel that the salesman, Dadihu, wanted to make a quick buck but i told him i only wanted to spend $10,000 on a new car and he laughed at me. That was rude. I went over to carmax instead.

Excellent service and prompt, friendly customer care! Will definitely buy my next vehicle here!

Great experience and extremely easy to work with, despite buying an Audi at a BMW dealer! Joking aside, Jaylon was great throughout the entire process and it was the smoothest car buying experience Ive ever had.

The entire process was a breeze! From my initial phone call to the dealership until my vehicle was loaded on the carrier for delivery, Jaylon was very thorough and helpful! He even took time to send a couple of video clips, which was a really cool touch! I definitely appreciate the one with the big, red bow on the hood! By me being an out-of-state buyer, Jaylon realized that I wouldn’t be taking physical delivery of my car at the dealership, so he shot a quick video to give me the “virtual experience”! Extremely classy!And, I can’t forget about Scott, the Finance Manager. He was also quite integral to this process! He never hesitated when I requested certain documents or when I had questions regarding anything.Again, I thank you both for truly making this a wonderful experience!Darren

I owe a huge thank you to Libby at BMW for her help with getting me into my latest vehicle. I love it! Thank you for making the experience and process seamless and easy.

Great customer service and my salesman was very accommodating.

I worked with Mike U at BMW of Ft Wayne on the purchase of a new X7. I live hundreds of miles from the dealership, but still was able to have a great experience totally remotely. The price was right, the paperwork was easy, and shipping the car was a breeze. Mike was in constant contact throughout the process, even providing videos of the car for my review. If you are looking for perfect service and a great deal, I would highly recommend.

Amazing experience all around!Many thanks to Kim Till, my primary contact. Outstanding sales lady who helped throughout the whole buying process. Bought a 3 series M sport in mere 2 days after it arrived at the dealership. The car was “coming soon” on the website when it all started. Kim sent a detailed video of the car the next day when it was done inspecting and detailed. Exactly what I was looking for, made my decision to buy, reserved the car. The deal is closed on the second day after I contacted the dealership. Friendly, helpful and knowledgeable staff. Kudos to Rob (the “Tech” guy who let me know about the features I didn’t know about even after being a huge BMW nerd). Financed through BMW, they matched the rate I was approved for (thanks to Scott.)Couldn’t be happier. Highly recommended.

This was the BEST car buying experience I have ever had!! Libby and Scott were great! The entire process from beginning to end was quick and easy!!! They have a customer for life!!! You won’t be disappointed in this dealership at all!!

Best car buying experience ever. Drove 200 miles to pick up car of my dreams love it. Customer service is above and beyond Jaylon D fantastic guy the new building looks fantastic and they have all the high end BMW top notch specifications

Brandon was our Mini Motoring Advisor and was a pleasure to work with. This is our 4th Mini purchase in 20 years and this was a great experience.

I drove from Chicago to Fort Wayne Indian, I was there with my family buying a 2019 M5 wile I was making the purchase my son got really high fever And he threw up in the dealership. Kim, Scott GM, Scott Eubank and James become paramedic help me to get him clean up. Scott GM give me his personal car to run to Menards so I can get a medicine for my son. It was the best experience in my life from the dealership. If I ever wanna buy Bmw again I will go to them. When we were leaving Kim gave us snacks paper towel plastic bag things that I might need it if my son threw up again in the car. Omg I can’t thanks them enough. It was the world best customer experience love them a lot.

This has been the experience purchasing a car I have ever had. I’m so excited about my new Mini Cooper Countryman. Brandon Fugate and Libby Somers did an amazing job without any pressures buy. They walked us through everything and even stayed after they closed to help finalize everything, as well as Scott Eubank who stayed late to help with the whole process. We also met Scott Brooks, and he was so personable and kind. They made us fell great and totally confident about our purchase.

Great vehicle, great service, no hassle.

We found a car on their website that met our requirements for what we were looking for at the time. I spoke with Libby about the car and we were able to do all the negotiations prior to driving 2.5 hours to visit them. we agreed that as long as the car lived up to what they were telling me and it drive as expected then we would have a deal. They were very easy to work with. Everyone from Sales Manager, to Finance Manager, to BMW Genius, to reception were extremely nice and helpful. We arrived at the dealership and the paperwork was ready to go. We did our inspection of the vehicle, test drive it, and signed all the docs. It was by far the easiest and smoothest transaction we have ever had buying a car. I would go as far as to say that we will look at their inventory for cars in future when we are looking. We would happily drive 2.5 hours again because they were amazing. Highly recommend! Thank you BMW of Fort Wayne.

The moment that I walked into BMW of Fort Wayne I was treated with respect. Mike Cramer went above and beyond to see that my experience was a pleasant one. Scott Eubank made sure the paper work was easy, fast and understandable. There wasnt anything that they wouldnt do to assist me.. In general everyone that I came into contact with was friendly and professional offering help is I needed it. It is my opinion that their prices are fair and they have a good assortment of quality used vehicles. I highly recommend shopping here... I appreciate all that was done for me...

Mike U and the entire BMW sales team was great. Their integrity, service, and price was right on target.Thanks for the help with the purchase of my new BMW .

Great dealership to work with and made my new car purchase very easy and enjoyable. I would highly recommend them when purchasing a Mini or BMW! Special thanks to Mike and Adam - great job, guys!

With a home in Syracuse and a second in Florida I bought my last vehicle over the internet. Tom and Jim Kelley have always been straight forward. Jim set me up with James at ft Wayne BMW who met all of my wants and needs. Theyre not your typical dealership!Thank you for making this purchase easy from 1200 miles away.BobSyracuse

Headline: Consistently underperforming.Warning this is a long and detailed review.On Thursday, I test drove a vehicle which I was interested in purchasing. Unfortunately the check engine light came on during the test drive. The sales manager said it was no problem, well check it out first think in the morning and then deliver the vehicle to you tomorrow.The following day I was told they were too busy to look at it and that it would be delivered first thing next week.On Monday I was told theyre too busy to deliver it...but should be able to deliver it first thing tomorrow.On Tuesday I was told that 5 out of 6 fuel injectors were bad and needed to be replaced! Diesel fuel injectors are designed to last the life of the vehicle. What happened to this vehicle that caused 5/6 of them to fail? When I asked about this, the sales manager said diesel injectors dont last as long according to our service tech. All my years of experience with diesel engine refute this.After learning this, I decided that there were too many risks with this vehicle, and more still with this dealer. The finance person called to let me know that they have deposited my down payment, even though I havent purchased anything or signed anything authorizing the down payment. Apparently this is for my own safety. Now I have to wait for my check to clear with their bank before they will mail a new check back to me. If this is your business process, then you need to rethink how you do business. Not to mention- if your process to protect consumers is to deposit checks right away, then why did the check sit at the dealership for 5 nights before it was deposited? Furthermore when I asked this of the finance manager, he challenged me by asking why I didnt put it on my credit card- well, the dealership wont allow the use of credit cards over a certain amount. Is the finance manager unaware of their own policies?Wow...what a roller coaster. Consistently misleading me about whats going on, only to make up excuses for the delays. Is this normal for BMW? Unbelievably poor customer service.

The attention to detail was impeccable. Libby Somers was exceptional. The total experience was fabulous.

Terrific car buying experience, everything you would expect and then some! Honest, fair, and very helpful tracking down the car of my dreams. Glad I choose BMW of Fort Wayne.

Awesome transaction. I drove 150 miles to do business with them. Very highly recommend them.

Excellent experience from start to finish. Staff was accommodating, courteous, and zero pressure when it came to purchasing. Would highly recommend to anyone in the market for a BMW.

Had the pleasure of working with Mike who helped me get out of two vehicles into one beauty. The process was easy and all around a good experience. The staff definitely makes you feel welcome. The bmw genius staff also definitely know their stuff and help in anyway they can.

Everyone at BMW of Ft Wayne was wonderful and very professional! A Big Shout Out to Libby Somers, Sales Associate and Scott Brooks, GM as they were fantastic and made the process of purchasing a BMW a great experience! I highly recommend anyone to contact Libby for a tremendous and easy buying experience! Great cars from Great people!

The staff at BMW was very friendly and were very knowledgeable about their vehicles to answer any of my questions. They took the time to go over all the options of the vehicle making sure I felt comfortable before leaving. Great service and looking forward to dealing with them moving forward.

It was a pleasure dealing the guys here. They sold me a great car. Havent had any issues since I bought it a year ago.

My experience was very good. I worked with Mike Cramer and he was very thorough and listened when I mentioned what I was looking for in particular. Everyone there was very nice and helpful but Mike went above and beyond and I appreciate his level of customer service. I had worked with other dealerships in the area and their quality wasnt this high so I would definitely recommend BMW Fort Wayne. They set the bar as far my perspective on the car shopping experience is concerned.

I have purchased 2 cars from this dealership and have always had a fantastic experience. Both my previous purchases were BMWs, but this time I chose a car that happened to come into the dealership that day that was not a BMW. I had test driven a BMW that day and was on the cusp of committing to, but the new arrival changed my mind. Mike was happy to help me with either and ultimately I chose to go with the Tesla. When I came to pick up my vehicle, Mike had done tons of research to make sure he could show me everything I needed to know. This was a fantastic experience and I would highly recommend Mike and the dealership to help you find your next new car.

Ashley is a great sales consultant! She is such a jewel and has really been very informative during various transactions! Thank you Ash for being the best!

I had a great experience with Mike Uniejewski at BMW at Fort Wayne. Mike was very helpful and exceptionally knowledgeable about the Porsche he showed me. Mike spent a lot of time with me, showed me a BMW M5, which is an incredible car, didn’t pressure me in any way and was warm and friendly. I really enjoyed speaking with Mike about cars. I also had a great experience with their internet sales contact person. It’s clear to me that they care about their customers and want people to come back

Libby and the entire staff treated me like the most important person in the world. No pressure, just good old fashioned honesty. I got more than I even expected and the best car Ive ever driven. Thanks so much for the experience

Everything about my experience was great. Mike Cramer and his manager Scott Brooks were phenomenal. I can’t recommend them enough. Great people, great service, and a great dealership to work with.

The team at BMW of Ft. Wayne are the best salespeople we came across in our very extensive search to purchase the right car from the right dealer. We drove all the way from Louisville, KY, to buy our X5 because we had such a great experience on the phone and online with Mike and others at this site. Everything was as promised when we arrived, the car, the price, and the service. We are so glad we made the trip and love the car and the great deal we got!

The entire team at The BMW of Fort Wayne is top notch. All purchasing processes were smooth. Sarah, Libby, Robert, and Scott were wonderful. They are truly a great asset in the dealership. Especially many thanks to Sarah Garvin who was so professional and responsive to my emails, and Robert Miller, THE BMW Genius, who spent a lot of time with me to go through all the details of the car.

This was by far the best car buying experience we have ever had. Libby and staff were nothing less than amazing!

Another wonderful experience at BMW! Thank you, Libby for not only being an amazing sales-woman but becoming a friend within three days! Thank you to the guys - Scott B., Evan, Scott E. & James for taking care of all of the logistics and getting me into yet another Ultimate Driving Machine. Looking forward to working with you all again in the future!

Excellent Internet and email support which was important since we are 100 miles away and I am hearing impaired. The closing process was very efficient though lengthy, probably not by their choice. Everyone involved was so helpful, and there were a lot of followups, even after the sale.

Rob Sagstetter was a great salesman to work with in buying a BMW X5. He is a true professional. He was kind, knowledgeable, helpful, and never put any pressure on me. He was helpful in getting us the best possible price on the vehicle we wanted. He was more concerned about building a long term relationship rather than making a quick sale from us.As a customer, this is the type of salesman I want to deal with in the car business. If I owned a car dealership, this is the person I want running my sales department.

GREAT EXPERIENCE!Many thanks to Mike Cramer for his professionalism and kindness during our recent car shopping excursions! Mike was so courteous, and wow - does he know a LOT about these vehicles! I felt very comfortable that we were getting an honest overview of the brand presented in a clear, patient manner. Highly recommended! :)

Competitive pricing, clean, no hassles. Polite and knowledgeable sales and staff. Mike U. did a good job of getting us in and out with a CPO

Everyone we dealt with was friendly and very knowledgeable. Kim was our primary contact and she was great; she made sure we got all the information we needed to make our purchase decision. Rob (the genius) helped us learn about our new i3 and all of its features. He has the patience of a saint and also a great sense of humor. Scott in the finance department was super knowledgeable and helpful. Overall a five-star experience!

James, Libby and Caleb were all great to work with. It was worth the 160 mile drive to deal with them. Knowledgeable, good attention to detail, very nice people.

I enjoyed working with the team from BMW Fort Wayne... excellent service, very easy to finalize my purchase and I was super satisfied with the vehicle. I did the whole purchase long-distance and from start to finish (vehicle delivery in NC) took less than a week! I highly recommend the team at this dealership!!

Absolutely excellent sales and acquisition process. I was even sent a personalized HD video message that walked around the car in detail and explained a few specific things about it. Handover was thorough too from the paperwork through to explaining the key features of the car. Thoroughly enjoyable process and one I would do again.

I recently purchased a used vehicle from BMW of Fort Wayne, and dealt with Michael Cramer. Because I was more than three hours away I initially had concerns. Mike and his team we’re professional, courteous, and offered a exceptional car buying experience. Negotiations were easy and pressure free. None of that cheesy “what do I have to do to get you into this car today” talk. Even though this dealer is three hours from my house, I’ve asked Mike to keep his eyes open for another vehicle for me. It was worth the drive.

Everyone at BMW of Fort Wayne was incredible. The atmosphere was comfortable and all employees were very knowledgeable, yet friendly. I was very well-cared for and felt right at home. In a matter of hours, they won my complete trust.I’m not their typical clientele, as I did not purchase a BMW, but a Toyota Camry that had been traded in. It could not have been cleaner, or in more perfect condition, despite the age. I think this speaks volumes to the quality of trade-ins BMW sells. The price of my car was affordable, and from the large amount of time I spent shopping at other dealerships, I’m convinced that my car would have cost me far more elsewhere.In summary, although I’m from out-of-state, next time I’m looking for a car, I will head to BMW of Fort Wayne first for their quality inventory, professionalism, and care. The men and women working here went above and beyond to make my experience pleasurable. They are well-deserving of this review, and will lead you through an unimaginably smooth car shopping experience.

Had a great experience, Mike did a great job in providing me information on my GT. The staff was welcoming! I would recommend anyone to this dealership. Great staff and team!

They were very prompt and easy to work with. They made sure I was able to get the loan at a good rate. I came in, signed a few pieces of paper and I was out the door. No hidden fees up or upselling. I highly recommend them!

Dealing with Sarah Garvin and Mike Cramer was amazing! Most of the process was done over email and phone calls as I am 200 miles away from the dealer but they explained everything about the vehicle and process in detail so when my wife and I arrived everything was ready to go! Awesome service and a big thank you to BMW of Fort Wayne!

Great people to deal with. They go above and beyond and they are not your stereotypical car dealership. They also follow up after the sale. Honestly great people to work with! Especially salesperson Rob

Absolutely gorgeous dealership which added to my great experience.I worked with a sales rep, Mike. He was very attentive and did more listening to our input than selling. Which to me made the experience relaxing, and very low pressured. Everyone in there was down to earth.Highly recommend.

Mike Cramer is a fantastic salesperson. He took time to show us the car and all the features that it has on it. Dealership is very low pressure, everyone is polite and helpful that we talked to. Great selection and option of vehicles.Would highly recommend if youre in the market for a BMW.

I had never owned a BMW nor have i been around them much Kudos to Rob! He was such a great help on answering my questions and explaining everything I needed to know. Great dealership

I put in an online request for a price on a new BMW Z4. I sent this to most of our Local dealerships. Libby took over and gave me wonderful customer service. The price of the car was good and the delivery was wonderful. My only issue is the delivery. I didnt not learn enough about the car before I took her home. (Please keep in mind, I bought this car during Covid-19). The sals manager made it super easy to do the paper work and I was in and out of the dealership with in 30 minuets or so. When my SUV lease comes due, I will be looking for Libby!

Wonderful auto shopping experience! Everyone I had contact with was super helpful, answered all of my questions with very detailed answers, and ensured the car buying experience went very smoothly for me in my first time buying from a dealership. Highly recommend, and will use again in the future!

Libby made the car-buying experience perfect--it was simple, actually kind of fun, and she was incredibly patient with me. Very impressed with the dealership and the staff as a whole, its easy to tell that they care about their customers.

Thank you Michael Uniejewski, Scott and Caleb for all your help with me and my wife choosing the right car. Your dealership is awesome, KUDOS!

From the time I walked through the door, the staff at BMW of Fort Wayne made this an easy and comfortable experience. Libby and James were patient with my family and I, making me feel like I was top priority. They worked with me on price and helped me walk away with my dream car at a cost that wont break the bank. I would highly recommend this dealership to everyone!

I recently purchased a vehicle from BMW of Fort Wayne and it was a wonderful experience! My sales representative, Libby Somers, was absolutely fantastic. Libby was welcoming, attentive, informative, and professional! Scott Brooks, the general manager, took great care of me as well! I would absolutely recommend anyone to consider contacting Libby Somers and visiting BMW of Fort Wayne! Best car buying experience ever!!

It was a good experience. With the people who work there. Thanks.

I had a great experience at BMW of Fort Wayne. The staff was excellent Libby went out of her way to help me. The purchase and finance discussions were low pressure and the entire process was very smooth and enjoyable. I will be returning in the future!

I couldn’t be happier with my experience with everyone here, but I am especially thankful for how awesome Libby made the entire experience. This was my first time buying a car on my own and Libby was so incredibly helpful and personable and made me super comfortable the entire time. She even went out of her way to put together a little gift bag for my son and I after purchasing the car. The staff here is truly wonderful and incredibly easy to work with. I would absolutely recommend them to anyone. Thank you guys so much!

First- class buying experience! Everyone I dealt with at BMW of Fort Wayne was very helpful and professional, but I want to especially recognize the salesman who assisted me, Mike Cramer. Mike was very knowledgeable, honest and helpful throughout my buying process. Thank you Mike! I highly recommend buying from BMW of Fort Wayne.

Wonderful staff from top to bottom & thats the only reason we go back to BMW of Fort Wayne. Bravo! Keep up the good work.Thanks

Clean, classy dealership. They were super friendly and accommodating - especially Libby, the girl who helped us. She went out of her way to make sure we got what we wanted and needed. Would definitely recommend!

From the first test drive to the delivery it was a very positive experience. Mike Cramer, as well as the rest of the staff, was super courteous, helpful and knowledgeable. I can only recommend this dealership. Well done, BMW of Ft. Wayne!

Overall I had a great experience. Kim in sales was very helpful on working the numbers. I had shopped 3 locations before i purchased. Scott in finance was great as well. I absolutely recommend this dealership.

Would highly recommend buying your next vehicle from BMW of Fort Wayne! Kim and the team were amazing and made me comfortable through the entire buying experience. Everyone was friendly and extremely knowledgeable. Thank you guys!

Michael, James & the employees of BMW of Fort Wayne were very accommodating & treated me like a very valued client. When I arrived they had a big red bow on my BMW! I had the best experience! I highly recommend BMW of Fort Wayne!

My experience was nothing short of perfect! Libby was absolutely amazing! When I say that she went above and beyond to make sure I found the perfect car for me, that would be an understatement. Extremely professional and kind. Thanks again so much for all of your help!

Professional and great customer service. They answered all my questions that helped me in the selection of my car. Mike Cramer (Client advisor) was especially helpful and willing to answer any questions regarding my car. He spent time in explaining all the functions of the new car. Provided me with detailed information and offered help regarding any future services. I would highly recommend BMW of Fort Wayne.

Great attention to details, pros when it comes to knowledge of product. The checkout process was seamless, even kind of fun.

Worked with Libby Somers trying to replace my 2007 X5 with a newer model. Libby was great to work with and did a good job walking me through the features and options of a 2020 model. She also provided me a couple of videos which was helpful since I live in Elkhart.

I will definitely be back to purchase my next vehicle!! Best car buying experience ever. Kim is exceptional. Very personable & kind.Thank you so much. KIM YOU ROCK GIRL!!

We were in the market for a new car and Libby made the entire experience a pleasant one. We received top notch customer service from start-to-finish from both Libby in sales and Scott in the finance department - this team really knows their stuff. We’d recommend BMW of Fort Wayne to our friends and we’ll definitely be back!

Libby Somers and the team (Anthony, James, and Rob) at BMW of Fort Wayne supplied the best customer service that I have ever received at a car dealership. From the minute I walked in, they treated me like I was their number one priority. They did not pressure, hassle, or treat me like I was just another car sale to them.Before sending me on my way with my car, they performed what they call a delivery where they go over your new car with you. If you have never owned a BMW, you may not know that the user interface is far different from any other car make out there (in the best ways imaginable). Because of this, BMW has employees with the title of Genius who go over every point of your new vehicle and answer any questions that you may have. This enables you to use your car and its features to their fullest. It also, again, made me realize how much BMW cares about its customers as well as how much they believe in the vehicles that they sell.During the delivery process I also noticed that while we were completing paperwork, they touched up paint on the car (it is used), replaced the tires with brand new ones, and filled up the gas tank. They didnt mention these things to us when handing it off either, as if it was something special they offer and deserve praise for. But instead, it is their standard level of care for new car owners. This is definitely the first time I have ever received that level of customer service (and ease) when making a car purchase.After only a few days, I think its safe to say that Ive drank the beemer juice! Thanks again to everyone at BMW of Fort Wayne.

You cannot go wrong with BMW of Fort Wayne! From start to finish I felt like I was in the right place for the vehicle I was looking to purchase. Mike Cramer was very easy to work with and knowledgeable about the vehicle. He gave me everything I needed to make an informative decision. Scott Eubank did a great job on the financial side—fast and easy. I appreciate their attention to detail and making the purchase an enjoyable experience.

It was an absolutely flawless and painless experience. Mike Cramer was awesome to work wind and his sales approach really resonated with me. I would suggest working with hiM any chance you get!

I drove 155 miles to Fort Wayne to look at one of their cars. No regrets whatsoever. Great experience all-in-all and between Kyler in sales, Scott in finance and Rob on the technical side - Kelley answered all my questions and made me comfortable buying my first BMW and EV at the same time. Thanks again and I appreciate being treated like a valued customer. I would not hesitate to do business with The Kelley BMW group again.Todd M.