I will give 10 stars if I could for honesty and professionalism. I first took my car to Belle Tires and they told me that my brakes need to be replaced and quoted me $500. I wanted to get second opinion so took my car to Tuffy. They did the inspection and showed me that there was nothing wrong with my brakes. The rotors and pads were in perfect shape. There prices are also much more reasonable compared to other mechanics. Also, the environment is very friendly.

I logged into their website to schedule an appointment. I completed all the required information and submitted the appointment request. I received a message stating that someone would get back to me soon. Unfortunately three business days went by without a confirmation. I called and spoke with Jordan to attempt to verify my supposedly online appointment. Needless to say the appointment didnt exist and was told that they could get me in the following week. It was disappointing that they offer a service for online appointments and their system doesnt work. Fortunately I was able to call another service center and got the day and time slot that I wanted.

I took my truck in for some repairs that I thought were needed but the folks at Tuffy checked everything that I was concerned about and found that some of the repairs were not necessary. They did an excellent job on the needed repairs. Better yet, the were quicker to complete the repairs and under the estimate that was given. This kind of service and professional is hard to come by these days. This will be my go to place for any other auto repair needs. I highly recommend these nice folks.

Service was excellent. Ken (Kev?) made sure to keep me updated with my vehicle, and worked with me on a plan for the repairs. Although my tires were not rotated with my oil or brake change, I wasn’t worried about it. Cost was a bit higher than I expected to pay, but again, Ken (Kev?) and I were able to talk through everything.Overall, the service is great, and the cost is reasonable. Minus 1 star for not rotating my tires (which was likely just overlooked, not neglected).

Reliable, reasonable and dependable. Been there several times, work done on time, explained everything that they did. I appreciate the military discount, it helps make maintenance more affordable for me.

They quoted me three different prices, didnt call me before putting a part on as agreed, then of course charged me the highest price. Then had the audacity to refuse to honor a 10% coupon. I had to reach out to corporate office and file dispute with credit card company. Im done spending money with the Jefferson Street location.

Very professional and welcoming. They diagnosed my truck and told me exactly what needed done and what didnt need done right away. They didnt use those sneaky tactics to have you spending more money like other places. Great quality work, definitely recommend for anyone having vehicle troubles.

The guys at Tuffy on W. Jefferson always take good care of me. They are generally pretty prompt and thorough.

Very happy with the service. They were flexible with pricing and did honest good work. The wheel alignment did need adjustment so they did not charge.

The service was good and workers were nice! Good price as well. Will definitely come back for future maintenance repairs. Thanks Tuffy!

Great group of people. Honest prices and quality work! 100% recommend!

This was a great experience! I received a Groupon for the business but I was so pleased with the work and the level of professionalism that I will continue to use the garage when I need further work. I felt welcomed and everything that could be a potential problem was detailed in pictures that will end up saving me a lot of money in preventative maintenance. You guys rock!

Very professional and informative. Didn’t take advantage of a young girl who doesn’t know much about cars but genuinely helped me understand the issues with my car and fixed it in a timely manner.

As car shops go fast, honest, accurate diagnoses and quailty work.

This is a great shop and a great team, excellent service, friendly, efficient, reasonably priced. Aaron is very knowledgeable. Wouldnt take our cars anywhere else.

Extremely kind and courteous staff! They walked me through the inspection after the oil change was done and even talked me through getting a sensor fixed but by no means pressured me into having to get it replaced and spend more money like a few other places I’ve been to in town.They even offer a military discount and we were certainly be going back!

Jeff from Tuffy was awesome and very friendly! I plan to come there for every car issue now. Thank you so much, Tuffy!

Went for alignment, brake flush and transmission flush. Great price and very honest! My car didn’t need an alignment after all and they didn’t charge me. They could have charged me since I asked for an alignment but were very honest. I have used them in the past and will continue to do so. Work is always done well.

They are the only one business I entrust that can keep me safe.

We have trusted Tuffy with our vehicles for over 10 years and have always found them to be professional and knowledgeable. We have recommended several family and friends and they’ve received the same great service.

Everyone is always so friendly when I come here! They have the best prices in town and make me feel taken care of. Highly recommend them! 5 stars!!

After we went in to fix our car at tuffy they told us our front brake pads and rotors need replaced… 2 months later our brakes start smoking and we take it in they say they can’t find anything. We tried them one more time but this time they said they found that are brake calipers we’re stuck so we replaced those then after that they said our wheel hub and bearings were bad and tried charging us 660 dollars to replace. I talked to other mechanics and they quoted me at 300-400. Never going back again!

Tuffys on West Jefferson is an excellent auto-repair facility. They can do it all, and they do it quickly, professionally, and with very fair pricing.

Great service and great people. Would recommend Tuffy

The BEST customer service. I dont care where you take your, if you arent taking it here then you arent getting the best. They do good work and actually care how you feel when you leave out of there.

Made appointment for oil change; i was running late, but still got in & out in under an hour. Fast, friendly staff. Recommended future service items without pressure. Great savings with coupon too! Will definitely be back.

I was very impressed with svc mgr Jeff, asst Tim and in particular svc tech Aaron. They handled my exhaust problem professionally and at a great price. Thanks!

Great guys over there, great experience. Ill never go anywhere else.

They were very respectful and jeff and Lucas were very knowledgeable and hard working

The guys tried to get us in and out as quickly as they could

Super guys, trust them for any car repairs or advice on my cars much cheaper then my local car dealership. Been using Tuffys for about 12 years now.👍🏾👍🏾👍🏾👍🏾

I take my truck there for all my oil changes and tire rotations and the staff is really friendly very helpful and its got a great price

I feel like the guys know what theyre doing and they are very nice. 2 thumbs up and I will recommend them to others.

Duffys mechanic did a very good job.

Always great service. Upfront about costs and very patient with people who arent car savvy.

Used a Groupon for an oil change on my F350.. couldn’t be happier with the results and professionalism of the employees.

Amazing service (I came in for a few maintenance check-ups and a tire repair). The auto-mechanic stepped out to give me an update on my car, invited me into the garage and showed me exactly what he was talking about, and they did all this in a faster time then I/they predicted. Would highly recommend!

Good service. Very good and fast.

I chose this location specifically because of its rating, and I was not disappointed. Best customer service I have seen in a long time. Very accommodating staff, it was obvious that everything they do is geared towards customer satisfaction. They worked me in on short notice and had the work done faster than they estimated. They also do military discount, which is a plus. Will definitely be going back.

The changed my oil quick and the guys was super friendly .

Make sure to call ahead and make an appt. I had an 8am and got there at 7:45. I had a coupon but they didnt give me coupon level service. They were very nice and very thorough. They told me when to expect the car to be ready so when I got back my car was parked out front ready to go.Everyone was very friendly even though I had a loud toddler in tow =) I felt like they genuinely cared that my car was safe to drive. If I could give more than 5 stars I would!

Everything was on time. Jeff kept me updated. They didnt recommend anything that it didnt need. They took good care of my car and I was comfortable with them.

You don’t see customer service like this anymore, great team working here. Jason is usually who I speak with & is always very helpful in answering all of my questions & giving honest feedback. I usually have my kids with me & they are quick to get me in & out in a timely manner. If you’re looking for an auto shop you can trust & rely on, this is it.

Amazing place. Clean, organized, and great pricing!

Tuffy had our car for 3 weeks for a job that shouldve only taken 1 week. We constantly got excuses that they were waiting on a part in the mail because someone forgot to order it or they didnt know they needed it until they hit the point in the job when they needed it. They also told us that there were times they stopped work on our car to work on other cars while this was going on. 3 weeks to fix a busted head gasket and they wouldnt come down in price to help compensate us for the extra money it cost us from them having our car.

Always super friendly and service was fast, in and out within 40 min for an oil change.

I went through many reviews to find a place that seemed honest, and these definitely reflect the service and quality of this location. I had to get an oil change, and they did a general inspection, finding a bad belt. They fixed everything really quickly, and I am very happy. You do not have to worry about being taken advantage of, and they will ask before fixing anything. Super nice people, too, who are happy to answer questions.

They said my rotors were the problem then after they did the back rotors they said it was something else so now im looking at another 380

Explained everything with great detail and gave recommendations based on mileage and inspection. Great service overall!

Tim was very helpful and the work seems solid.

Was told my A/c compressor needed replaced at an approximate cost of $1800, took it for a second opinion to a different mechanic and was told the compressor was fine, it was the relay. A $20 part.

Love these guys! They are all so kind and knowledgeable

Very nice folks and they didnt try to sell things I did not need. Very detailed and exceptional work.

Amazing group of guys who recently did an inspection for me that that saved me from losing a lot of money. For less than $40 they did an extremely thorough job and gave me some really good insight. The whole experience saved me a few thousand dollars, I cannot thank them enough.

On time and friendly service.

Great service lots of personality

Great service. They will get you in and out quickly with appointment.

ENJOYED THE VISIT TREMENDOUSLY

Nice people, decent prices and quick service. Been going there for over a couple years now for any and all car issues. Even after moving to the other side of town I still go there.

5 stars for excellent customer service. They were quick and got me in right away. Incredibly kind bunch !

I typically do my own work on my cars because I have been ripped off so many times by dishonest mechanics. Let me tell you a few things about these guys.1. They didnt roll their eyes when I started talking shop with them. They recognized that I knew a little bit about cars and how they work and They treated me with respect. I really appreciated that.2. They took the time (when they were swamped) to make some phone calls to get best and worst case cost scenarios on custom exhaust work. They never once got frustrated or acted like I was an inconvenience.3. They answered all my questions patiently and thoroughly.4. And most importantly, they are genuine and honest guys!5. They did a fantastic job, offered me a loaner car, and charged me $400 less than they quoted because there were some things they didnt have to do. Please note, they were things that I would have had no clue one-way or another if they did it or not. So DEFINITELY honest guys!I do my own oil changes, but theirs are very inexpensive and there is a coupon for $19.99 oil chg and includes a tire rotation!Definitely will be recommending them to everyone I know!!!

The manager here was friendly and seemed honest, but its a chain auto repair shop. Find a local mechanic and support him instead. Youll get a better price.

Polite, car was done quickly

I have used Tuffy twice now they held off work so I could call around and get other quotes, their prices were the best and they were able to get the cost of labor down. This is the second time they have helped me with the price on fixing my car. Highly recommend them and will continue going back. Jeff is always a delight to talk to and work with.

Decided to switch over and try these guys and so far Im very happy I did. Purchased my son an older 2004 vehicle. Brought in for an oil change and advised the gentleman we had just bought it. After getting it up on the lift, he brought me out to show me a couple concerns he had. Not often they bring you out and talk you through it. I already feel like I can trust them. We will be bringing in all of our cars.

Went for oil change.. very quick and awesome service

The Groupon was a great savings on full synthetic service.

We traveled in for a holiday weekend, leaving the East coast Thursday. Early afternoon we lost our air conditioning. Fort Wayne being our hometown we thought we could trust a car repair in town. Being a holiday weekend most car repair shops were either already booked or were going to be closed for the weekend. We were delighted to find Tuffy would be open over the weekend and holiday. When Asked for our address, we let them know we were from the area originally. But had moved out east. We dropped off our vehicle Friday morning first thing. 20 minutes before they were to close on Friday they told me they were buttoning it up. When asked if I should come pick it up, they said no. They would call us on Sat. Fine. They didn’t call on sat. We called and they admitted they needed to order a part, why they didn’t tell us Fri, I don’t know. The part would be in next day. Still fine, we had a couple more days till we needed to head nine hours east anyway. Sunday came and went, no part. Monday came and went, no part, But were told it would be in Tuesday for sure by 10:30 . And it would take 1.3 hours to complete the repair. Part did arrive on Tuesday, but our car was not the top priority, even though they knew we had been waiting for it since Friday, and we told him since Thursday we live nine hours away. We picked up the vehicle not completed. We could not wait till mid afternoon to head back home. Very disappointed.

Honest workers.

Very helpful and knowledgeable crew. They have repaired several of my cars and l have never had to go back for the same issue. Prices less to much less than dealerships. They are busy so appointments or drop offs work best.

These guys were the best! I needed a simple oil change and they said at max it would take a half hour. I told him it was my lunch break, and they took care of my car in less than 10 minutes. Plus the people who work there are GREAT and down to earth.

I went there knowing that I would need new pads and rotors. I walked out only paying for pads and rotors. I was told the calipers were pretty chewed up, but since they slid right into place and functioned, they didnt need replaced.Edit...My next visit with my other car, that needed brake pads, they charged me to turn the rotors. Im pretty sure they didnt need it. They were still smooth except for a little bit on the edge where the old pads didnt touch. It seems to me the new ones would be the same size and not touch either. I feel like they screwed me over on this one.

I was staying in Fort Wayne for work, and my car broke down. Tuffy saved the day!! Did the repairs quickly and economically. Great staff. Jeff is a great guy and kept me well informed and got me back on the road. I would highly recommend this place.

I was in for a oil change. Jason, Tim and the new guy did a great job. Always polite and honest service

Friendly service, honest upfront estimates, reasonably priced with multiple options available for payment. I would recommend to my friends.

Wonderful customer service.

Great group of guys. Will to work with you on a lot of stuff. Most honest shop Ive found in these parts. Scott understands that s#%t happens and hell do whatever he can to get you back on the road. Thanks guys.

Jeff, the assistant manager, was great to work with. He had a smile on his face working with me and other customers and really made my experience enjoyable. Far away better service here then any other auto care location location that I have visited.

Great people!! They are great about answering questions and they are reasonable on their prices. One happy customer here

My daughter goes to Saint Francis and her windshield wipers stopped working. Im from out of town, so I had no idea where to take her car. I went to Tuffy on West Jefferson because theyre close to campus and were rated high by their customers. They got her in quickly, fixed the problem quickly and didnt mind explaining things to me. I would highly recommend. We will definitely be back when needed.

Thanks for helping me guys.Get service and friendly. Car wouldnt start, it wasnt battery or starter..., it was spark plugs...runs like a top. Thanks guys!

Had front end check on my suv, they where very thorough .

Knowledgeable and friendly staff. They were quick with my oil change, it was very affordable, and they provided me with a list of items that needed repairs. They let me know which ones were urgent, but did not pressure me at all into getting the repairs done at their shop.

Cant say thank you enough for the care and respect you have shown to my husband, and now to me, and for the way you truly do take an interest in your customers and our automotive concerns. Thank-you guys!

I was so impressed that the team was able to squeeze me into and appointment on a Sunday afternoon after both of my headlights went out. I appreciate your flexibility, generosity and friendliness!

They were very friendly, and knowledgeable!

They did a great job thank you all very much!!!! Very satisfied customer

Theyre all very helpful and got the job done quick!

Great service, not bad pricing.

Jason was awesome and work was done fast

Have been going to this place for years, always good service. Their pricing is reasonable and they take the time to make sure the work is done right

Great place! The guys there are so helpful!

Great guys. Really good job on my brakes. Thanks guys..

Great shop will definitely be back andrecommend to my friends

Best place to go in town! Awesome service could not ask for anything better.

I went there about an hour or so before closing and saw that all the bays were fully, but went in anyway as I really needed to get my oil changed before going out of town. They were fully booked, but advised if I could wait until Friday I could get a coupon for their Black Friday sale which was half the amount on the coupon I had. When I advised I had hoped to get it done before tomorrow and he called over to Jiffy Lube to try to get me in there but after hearing their price, went out and asked one of the techs to squeeze me in, which they did. It is so rare to have anyplace that takes goes the extra mile for a customer and from now on I plan on going there for all my oil changes and preventative maintenance.

Good exhaust work saved company 4,000 over the dealership but parking is something to be desired.

Jeff was not only knowledgeable and kind to me, but I watched him interact with several customers as I waited, and treated them with same quality customer service. He even worked with me when I misplaced my wallet!

Wow! Cant say enough good things about this service center. They fixed a problem that we thought was going to be really expensive at no cost and then delivered our car to us. Great service and we will definitely be back in the future! Thanks Tuffy.

Great service by friendlyand knowledgeable guys!