I can’t say enough great things about Tom Kelly GMC. From management to the sales floor they were all great. It was actually a manager who reached out to me because he knew I had inquired about a SUV a few weeks prior. I worked mostly with Dennis after that and he was fantastic! Out of all the times I have bought vehicles, this was the most comfortable and at ease I have ever felt. Dennis knew the answer to every question I had and made sure I was given the best possible deal. He was so relaxed and easy going, it really made my experience easier and so much less stressful! He most definitely has a customer for life! I won’t go anywhere else now!

Andrew my sales person was great and so Mike I think it was in finance, Although I was spending $50,000 for a vehicle there was no dealing with the sales manager on a trade in didnt please me at all. My new Canyon Denali was was all serviced and detailed very nice. Was sorry to hear that you no longer offer free oil changes for a year, no incentives at all. Thank you Marvin Baker

Ernie, my salesman, kept me informed of the repairs on the truck as they were completed. We were able to arrange a time to drive down from Michigan to test drive and purchase the truck. The truck was well represented and was a fair price. The staff at Tom Kelley Buickand GMC were professional and courteous throughout the entire truck purchase. I would highly recommend this Dealership to family and friends.

Had the best experience with Paul Sparkman. If you are in the market for a new or used car, I highly recommend him. Financing was made easy with Mason, he was great to work with as well. Nothing beats Tom Kelly Buick GMC

I was treated very portly after 3 days I called Jay Heilman which was my service advisor and he rudely spoke to me. My co workers overheard him as he was on my speakerphone. I was just questioning what the status was and he said a bolt was broken and the technician was having difficulties but would not explain. I called the service mgr. Neal and for 3 days he would not give me the courtesy of a return call. Not one time was I explained what all was done to my car. After 3 days I finally got a loner only because I kept calling I believe. I was told that I would not be charged for towing and I was. Jay said he would include that after everything. I asked that the bill be emailed to my Father and he never did. This is pathetic. Incompetency in my eyes. Then I asked to speak with Neal. He never introduced himself, sat down immediately and would not look at me as we spoke. I feel he brushed me off most definitely. Jay took off $100.00. That should have been more. There was a 15% off if you have a Costco membership and then the towing. I feel I should be reimbursed the difference.

The thing I like most about Kelley automotive is they are very responsive. Firm and fixed pricing is actually still quite negotiable in certain situations. Nothing is written in stone despite what they say. Having said that, our negotiations went quite easily and we got a very nice vehicle for a decent price. They also did a fantastic job of prepping the vehicle for us to purchase it.

Denny was really great to work with, I walked away same day with a beautiful vehicle that I absolutely love. I’m very happy with what I have now, however, we only considered this option because he quoted a much lower price than what was actually true. Denny & his manager were both willing to negotiate slightly (which was greatly appreciated) but in the end it was still much more than I was hoping to spend. Overall we had a good experience. Thanks Denny!

Great customer service and communication. Best price and availability in a tough market. Great experience!!!

This is my 3rd purchase of a new vehicle and this one was super special for my 40th Birthday! My amazing salesman Andrew Anderson took the time to answer my questions and was able to give me the best deal! To top it off when the car was delivered the special attention that I received was so appreciated. Andrew is the best and only salesman I will work with as he is treats you like family and goes above and beyond on the whole process of the sale!! I highly recommend him and Tom Kelly Dealerships!!

I was a customer who traveled from out of state to purchase a vehicle at Kelley Automotive. This was both a unique experience and new experience for me. From my standpoint, I had to trust a dealership and salesmen that I have never dealt with in the past that this vehicle was “as advertised”. Luckily, the whole process was seamless as I did not have a back up plan or ride home or a hotel for the night, etc.. My salesmen Andrew Anderson arranged a shuttle car for transportation from the Fort Wayne International airport (about a 10 minute ride in the shuttle), which I greatly appreciated. The vehicle was absolutely what they promoted and I could not be happier. Hats off to Andrew and the team at Kelley Automotive.

Andrew is our dealer. He is very helpful, patient and not pushy. We can make decision at our own pace. Cam explained the functions of the whole car and made great suggestions what we may or may not need. We really appreciate that. All in all, it was a great experience at the Buick dealership.

Hubby and I went to look at a truck! Denny was so helpful… walked us through every step of the way. First time I’ve had a dealer actually walk us through all the features without us asking! Financing process was nice and easy too! Highly recommend:)

People are nice but we did walk all over the lot before I seen a man that we could ask for help. We did have a truck in mind we saw online and we did buy it. The process was pleasant but we were not given a choice on an extra $899.00 dollar sealing coat for the paint job. I was kinda of upset about that. We then spend 35.000 thousand dollars on the truck on 0ct 27th and was then told we couldnt take the vehicle home!! I got a call that we can pick the truck up on Nov 2nd, talk about a shock!!! Brand new truck and still dont have it!

Every time I visit for service, I a completely satisfied with the quality of people such as my service rep Jacob Click to the quality of work an also the checkout. Purchasing another Buick Enclave this week was a breeze thanks to Stephanie Hartman and my always go to salesman Mike Kelley. Tom Kelley dealerships are definitely a class above at every level.

Its always a positive experience going to Tom Kelley. Everyone is always polite and knowledgeable. This dealership is hands down head and tails above some of the others in town. If youre in the market for a new Buick GMC truck Volvo or Cadillac or your vehicle needs service please dont hesitate to stop into Tom Kelley Im sure you will have a positive experience just as we did.

Jay does a great job taking care of our Enclave every one is super friendly and courteous always a great experience.

Jacob Click was an outstanding service rep. He was very clear about cost estimate and timing and delivered on both. He went above and beyond to make sure that my service appointment would work into my schedule with the least interruption. I will definitely be back.

I can honestly say I was very nervous buying a car out of state. But I can say I would do it again. We had the pleasure working with Paul. Paul went above and beyond to meet all of our needs. Paul even picked us up at the airport. Nick and Mike was amazing as well. Everything was exactly the way we talked about. I definitely would buy another car from them.

I have the best service at Tom Kelley Buick on the 14th of September I was able to purchase a car that has satisfied me in so many ways. Dennis Earnest the sales person that helped me out was wonderful he took time and patience and making sure that everything was okay for me receiving this new vehicle. The person that was over the warranty area I do not know his name at this time but he was helpful also I feel confident with the vehicle that I purchase would take me a long way. Tom Kelley Buick is the best.

Came from out of state to purchase a car and they treated us great. Had most of the paperwork done before we got there. Facility was wonderful and clean.Quinton did a great job of keeping me informed of all the details before hand and even went as far as to send me a personalized video which I thought was great! Thank you.

Everyone was friendly and helpful. My vehicle was serviced in an very reasonable time frame. The lounge was clean and I appreciate that my vehicle was cleaned inside also.I will definitely recommend Kelley’s and when my vehicle needs to be serviced I will be back.

J Heileman is a great service rep and an asset to the dealership! Always on top of things and excellent communication!

I recently purchased a pre-owned 2018 chevy colardo 150 miles away sight unseen. I had two issues which were handled very well . I would highly recommend this dealership. Thank you Rick Dones!

Went here after SEVERAL recommendations from friends, family, and co-workers... Mike Kelley was fantastic to work with. He made this one of the most pleasurable car buying experiences I have ever had. Highly recommend coming here. Thank you Mike!

Paul Sparkman was a great salesman! Listened to our concerns and found the perfect car for us! Thank you again! We will definitely be returning and telling our friends and family about the great service we received!

Awesome job helping find the vehicle we needed! Everyone was great!

From Sean to Rick to hari..it was a very smooth process ..they even stayed well after close to finish the deal! Worked out great since I traveled 2hours to see the truck. The other staff was friendly and fun to chat with! Vehicle was in great shape and had all maintenance records..highly recommend this place!

At first they told me the transmission repair was not covered under warranty. Then Mike Kelley investigated more and I end up not having to pay anything. The only problem I had was I couldnt get a loaner because there was none available. But over all I was pleased.

Paul Sparkman and the whole team at Tom Kelley GMC were super helpful and a pleasure doing business with.

My husband and I had a great experience looking for and purchasing a vehicle at Tom Kelley Buick GMC. We met with Mark Williams set on getting a 2019 GMC Acadia but he helped us realize that the Acadia style had changed from our 2013 model and would no longer meet our needs. We happily ended up with a fully loaded 2020 Buick Enclave. Mark took the time to explain the ins/outs of the vehicle as well as the continued service details from Kelley Buick GMC and we drove off the lot satisfied with our new vehicle and our experience. I would highly recommend working with Mark Williams and the Kelley Buick GMC dealership.

A great experience! No pressure and a good understanding of what vehicle we were looking for. The amenities we received our outstanding. Our sales rep was knowledgeable and established a good line of communication with us! We’re Kelly customers for life!!

Kevin from Tom Kelley Buick sold me a used car. He was patient, answered my questions and talked with my kids. I appreciated the respect shown to me even though I was not buying a brand new car. Great group of people to work with!!

I used the online scheduling for requested repair work on the vehicle. Even though I had a 9am appointment time it did not get looked at or repaired until the next day. So maybe there needs to be some fine tuning so they dont get overbooked. They did provide an Uber ride home. Since I have another Buick the next day did not create an issue for me. They were courteous with me and communicated back to me the status.

Ashley Fraelich did a fantastic job! She addressed all of my questions/concerns and walked through the process with me. The Finance Manager had all of the paperwork completed when I arrived and got me in and out in a matter of minutes. Could not be happier with the process. Thanks!

Was looking for a newer used car with low mileage an with the help of Paul Sparkman 3rd we found one an with his help the process was smooth an easy. Paul explained everything. Guess not only got a new salesman I gained a new friend.

Mark Williams was a pleasure to work with. Well organized and made the entire process simple. He was able to answer any questions along the way. Kelley GMC once again provided a wonder experience.

Mike Kelley made the car buying process so quick and easy!! He was able to find the perfect SUV for me for me within minutes of me telling him what I was looking for. I wasn’t planning on buying a car the day I came in, but I was there because my transmission went out in my current car. Everyone was so nice and took excellent care of me. I felt no pressure at all from Mike or Mike Hamilton the warranty guy. I trusted Mike so much, that I bought my car without test driving it or even sitting inside of it. I absolutely love it!! It’s the perfect fit for me!!

Thank you Andrew Anderson for a very smooth purchase. The Yukon is great!!! Thanks also for bringing the vehicle to Decatur for our convenience, above and beyond.

Logan Choka was very courteous and knowledgeable. He found a vehicle we liked and explained the differences in the vehicles we looked at. Logan expedited the the things that were agreed upon that Tom Kelley provided on our car. We received timely communications on the status of the vehicles and set up by a delivery.Mike Hamilton made it easy to spend our money. He is very knowledgeable and personable. The whole Tom Kelley experience was just outstanding.

Pat was very friendly, informative and helpful. He did everything he could do to make it a good experience and we really appreciate it. Thank you! Highly recommend!

Extremely happy with our service. Kevin went out of his way to help us and calling us when the car came back and was available. Definitely come back if/when we ever need another vehicle.Elvis and Dana Garlinger

I have come here for 15 years. I have a Pontiac GTO that I still have and they have always taken great care of me. Even though they obviously arent a Pontiac dealer anymore, they still service my car and have the skilled techs for it. Not everything on that car is easy to do and thats how its always been since I bought it new.I have also had the same service advisor for 15 years and he has been wonderful. Its nice to be paired with a service advisor, they get to know you and you feel taken care of.As long as I own my car I will still bring it here for service. I did ask my advisor if he had any one else he has known that long with the same car and I was told no lol. I have that record with him at least.

The dealership staff was friendly and competent. They fixed our problem and charged us fairly.

Great place to buy a car! I bought a used car from Kevin! He worked with me and got me a great deal! I will be coming back to him! I recommend him for anyone that wants to buy a used car or even a new one!! Thank you so much Kevin!

Best experience I have ever had buying a vehicle! James went above and beyond to make me feel welcomed and at ease. I’ve never had a sales person go into detail about the vehicle and show all what the vehicle can do. He made sure I felt comfortable with every part of the process. Hari made the paperwork fun! Ha! I will only buy from Tom Kelley Buick GMC from now on!

Quick and personable, the car buying process was a breeze. Thanks, Denny!

Connor was great! I loved his introduction video that was sent ahead of my appointment so I could virtually meet him ahead of time as well as see the variety of cars. He went over everything very well and it was a smooth process.

I was extremely impressed & happy with the courteous service I received from Kevin Smith @ Tom Kelly Buick. Kevin was thorough & answered my every question. This is my third new vehicle from Tom Kelly Buick & I couldn’t be happier.

My husband and I went to multiple dealerships with no luck on finding the perfect vehicle for our family. We were so happy when we decided to go to Kellys because they found us one that we love our first day there! Connor helped walk us through everything step by step in a lot of detail so that all of our questions were answered before having to even ask. He was very knowledgeable on all the vehicles, and he helped us get the best deal we could without making us feel pressured into it. My uncle Brian has worked for GM for a very long time, so we were very happy we were able to get a discount through the program! Best car shopping experience we have ever had! Would highly recommend.

Working with James was a breeze! He took excellent care of us. He was transparent throughout the process and did not try to push us into buying anything that wasn’t perfect for us. James made sure we knew how to contact him and emphasized that he’s always available for questions. We will recommend James to everyone!Nick helped us start our buying process and gave us an incredible deal on our trade in.We will definitely buy our cars from James and Nick from now on!

Great experience! I never felt pressured and everything was done with timely.

This was a great experience. Kevin Smith listened to our needs and focused on meeting them with patience and kindness. We didnt intend to buy that day but Kevin followed through beautifully. After our last experience I had never wanted to go to a dealer again. Those online sites were more and more appealing. But Kevin and his team at Kelley GMC made our day. We drove off with our Acadia and highly recommend Kevin Smith; as he takes game-play out of buying a car. Thank you Kelley GMC for a great SUV and car buying experience!

We had the best experience dealing with our salesman Mark Williams. We would recommend him to everyone.

Extremely pleased with my brake servicing appointment that I had on 7/6/2021. Justin was my service advisor, as he has been for quite some time. Not only was my brake servicing done with excellence, but he strove to work with me on a price that I could afford. He gave me an honest description of what was involved in replacing my brakes, and answered all of my questions. He showed the greatest amount of respect for all of my concerns. I would certainly recommend Tom Kelley Buick GMC to anyone to service their car!

Not a thing to complain about. As always everything went well. Everyone is thoughtful and kind. Thank you.

We have bought from Kelley’s for years and such super service!!! From John RITTENHOUSE on the Cadillac side, to Kevin Smith over at GMC. Kelley’s knew what they were doing when they hired these two FANTASTIC me. Patient, kind and truly cared about our needs. Kevin Smith, WE THANK YOU for your patience and time you have taken with us through the years.Choose Kelley Automotive for the car experience you’ve always wanted 😊

Just bought a Buick at Tom Kelley Buick/GMC. Salesperson Denny Waybright was so helpful and courteous. I am somewhat technically challenged and he took the time to go over some of the accessories this car has. It was a great experience and I would highly recommend this dealership and Denny to anyone and everyone!Rita Irwin

Everything was far beyond my greatest expectations. 12/10 will be back and recommend to everyone. Logan was good and Stephanie is next level great! Thanks

Everyone at Tom Kelley Buick was very friendly and helpful, especially Pat Hynes, he worked with me to get the best deal! He was very kind and understanding! Thanks again Pat! I Love my car!

Love the team at Kelley! Dennis W. and Mark W. were fantastic to work with! He and the team did a great job finding the vehicle I wanted! Im so thrilled with my new suv!!!

Denny Waybright was so helpful at Kelley today got me into the vehicle i wanted answered every question very honestly.Before I left with my new car he made sure I knew everything about the car showed me everything possible also set up on star and the app. I have bought many cars in the past and this was the best experience buying a car because of Denny. I felt so comfortable leaving in my new car because he took the time when I was leaving to make sure I was comfortable and knew how everything worked before I left, the other guy who helped was great too cant remember his name got me the best interest rate that I could never even imagine getting i cant say thank you enough to the both of them for helping me today will definitely recommend Kelley Auto because of them.

I was impressed with the short turn around time to repair my encore. Paul knows I only have one set of wheels and the team made it possible to get my little blue car back as soon as possible.

I had a great experience. The people at Tom Kelly Buick GMC were great to work with. I found the car that is right for me. Pat was the gentleman who sold me the car. He was great to work with and very helpful. I would definitely recommend Pat and everyone at Tom Kelly Buick GMC to anyone who needs a car. Great experience!

Dennys was absolutely amazing to work with, he took really good care of us and I most definitely see us doing business with him and Kellys again. Thanks again for the great experience

Pat was great to work with and no pressure sales. Everything was really easy from start to finish. Very happy with my new Encore GX.

Paul was very friendly and helped us out through the whole process. He is very attentive and made us feel very comfortable throughout the whole process of trading in our vehicle for another vehicle. I highly recommend him.

Mark and Mason were very accommodating of our circumstances and made our purchase experience a pleasure.

Ask for James Spuller! He is amazing and I love his no hassle policy. We actually were able to test drive the vehicle over the weekend just so we could see how it would fit in our garage and how the vehicle displayed at night. I couldn’t be more happier with the service and my purchase. Thanks everyone at Tom Kelly and a very special thanks to James! Keep up the great work

Kelly’s rock!! They have the best service, best sales representatives and they make you feel like family!! I give 5 stars but would give more if they were available. Awesome experience from the first time stepping foot on the lot!! Highly recommended from me..

Randy was great to work with for my oil change. Concern I have is I purchased my truck in March (when the weather was still very cold), so I couldnt really test the A/C. 4 weeks later, my family went on spring break and discovered the A/C started blowing warm air after a few minutes. My main concern is, why wasnt this tested when Kelley took the truck on trade? Especially since Kelley has serviced the truck for quite some time. Now Im stuck with the bill to repair; leaves a very nasty taste in my mouth and I will remember this when Im ready to purchase my sons car this summer.

Kelley Automotive Buick GMC has a great sales team! Pat Hynes really helped us find a vehicle for our situation — family of 6, storage, tow package, low mileage, clean, and a right price! Thanks Pat and thanks Kelley Buick GMC!

EJ was a great salesman! He was very patient and kind and answered all of our questions for us.

Mike Kelley met and exceeded our requirements. The car we took delivery of met all of our criteria, price, equipment, and concierge service to make our purchase comfortable and easy. Mike delivered the car to our home (we have been in isolation for a year) and brought the required paperwork. We signed all the paperwork in our garage (it was a warm day) so had the garage door open. It was done within a hour. Very professional and personable. Great Job Mike Kelley!

It was great service Kevin Smith did a great job staying in touch and making sure all the add on items were taking care of.

Staff was friendly and helpful. They provide a no hassle experience. The salesperson has helped my grandparents, parents and now me to purchase vehicles. Thanks!

Salesperson, Andrew Anderson, was extremely helpful, paid very close attention to what I was saying and looking for, and found the perfect fit for me. I never felt rushed or pressured. I enjoyed working with him. In fact, everyone at the dealership was friendly and accommodating - very helpful. Hari in the business office explained everything very clearly and efficiently. I would definitely recommend your dealership to anyone who appreciates respect and attention to details. Many thanks to all of you!!!

A great customer service experience!! Followed up with me 5 years after I purchased my 08 Civic asking how the car was doing. Good people!!

James and Nick were both incredibly helpful. We had multiple requests that we wanted in our vehicle. During our time there, James and Nick not only kept those requests in every vehicle but also gave us multiple options to choose from that stayed in those parameters. James was always willing to help no matter what it was. Nick was willing to help us out in anyway he could. Overall it was an amazing experience and I recommend these two forever. Never once did I feel like I was being sold a car, I always felt like they were trying to get me exactly what I wanted at a great price! I would give them more stars if I could!

Pat and Brian are so easy to work with! Don’t like car shopping, does anyone?! Great, easy experience! Will come back.

1st I would like to say that the sales staff Were very pleasant however the fact that financing staff was upset because they want to use their own banks and that you insist on having extras put on the car from your Dealership so that you can make a couple extra bucks is very disappointing to say the least. I came to your dealership with hopes of buying a new truck and creating new friendships. I was completelyhonest and did not bicker with the manufacturer suggested retail price..and even then it took hours to come to a deal..then the next day when I went to my bank to pick up the check they sent paperwork to my bank with a marked up price.. it took another hour talking to them on the phone while my loan officer listened in. I walked away with a truck but I walked away feeling feeling stressed and taken Advantage of.

Was there after hours to check out a new arrival. Ended up looking at everything. Jason was heading home but stopped to ask if he could be of assistance. Even after hours he was willing to answer questions.

Dealing with Dan in-service is always a good experience very nice. But in the waiting room out in the lobby the walls could use a coat of paint studs are showing through

Mark was great very knowledgeable and a pleasure to work with. He explained everything and expedited the process. He payed attention to my wants and needs. He found the perfect vehicle for me. If you go here ask for him.

Had a great experience made that way in large part to a representative who took time to answer our many questions. We returned a leased Malibu and left with a leased 2021 Envision Essence. Couldnt be happier!

Purchased my 5th vehicle from Tom Kelley GMC and my 4th with Dennis Ernest. Great dealership with excellent sales, finance and service people! Dennis is a very trusted, friendly and knowledgeable salesman!

I had Brody from start to finish, & was immediately impressed!! He went above & beyond the entire time!! I had an idea in mind of what I wanted, with a price range, and he did not go out of that nor try to talk me into buying something out of my price range. Being completely without a car unexpectedly, he tried his best to make the paperwork and getting a bank approval as fast as he could. Whenever I had a question he was literally ALWAYS a text away & answered quickly! After my purchase, he also checked in with me to make sure everything was okay. A month after purchase when my engine light came on, he was quick to get my car in the shop & fixed at no expense to me. During this time I was also given a rental, at no cost. A huge thank you to Joe Glass as well for the quick fix and rental!! He is the best mechanic!! Broday was also kind enough to retrieve a few things from my trade in car and keep at his desk until I could pick up.I cannot brag enough about my whole experience, from the time I walked in to see a vehicle, to even my experience with the service department! Everyone has been a pleasure & nothing but above & beyond helpful!!! I will always refer people here & I will continue to ask for Brody as my salesman!

Friendly, on time, convenient. Just had a mix-up over payment of a free oil change but this was resolved to my satisfaction.

I am 56 years old. I have probably bought 20-25 new and used cars in my life. This was by far my best experience. Kevin Smith found just what I was looking for and the rest of the team served it up on a silver plate. Thank you Tom Kelly and staff. I LOVE MY 2017 TRAVERSE.

Denny Waybright was a great help to us getting our car. He was very easy to work with, friendly, professional and responsive.

Denny was great to work with and got me in a car I love! Thank you for all your help!

Kaitlyn was really helpful. LOVE the text feature to communicate with you all as talking on the phone during the day is tough with work.Mechanics diagnosed the issues immediately, took care of the warranty claim and had the car ready almost a full day earlier than quoted. Thank you!

I have nothing but great things to say, from the way I was greeted to my salesman, Connor! I recommend him! He was patient with all my questions and got me into the exact vehicle I wanted! Thanks so much to the entire Tom Kelley Buick crew!

Had a great experience here, selection of vehicles is unmatched. Allowed me to take several test drives to compare and confirm what I wanted. Chandler helped me through the entire buying process frequently updating me on the status of the sale.

I have purchased several cars from Kevin Smith at Tom Kelley Buick GMC. I always enjoy dealing with him because he finds me excellent cars and he is never pushy.

Connor did a great job helping me purchase a new vehicle. He was very easy to work with and excellent at explaining details. I highly recommend him.

Paul was a really great help from beginning to end of the deal!! Great customer service overall!

Always a pleasure to be greeted by Sean or Stephanie...Excellent customer serviceGreat greeters on your service dept as well. Its a pleasure you are not just a commission to a sale; but remembered by your name....I love my team of professionals

Very happy working with Kelley Automotive group. I dont purchase many vehicles (thus far a total of 2 for myself and 1 for my wife) but all have been from Kelley. Very happy working with Logan and their Buick GMC store. He was great to work with and worked to get me into a car that was a good fit for us and our budget.

I was helped by Sean Howell. He was very curtious and helpful with my purchase. He explained everything as we went along. He even made sure I was comfortable with all the features of the vehicle before I left. They were able to get me the price range I wanted also. Would recommend to anyone. Very pleased with my experience.

All was fine - got me in and out, as promised. Justin was responsive and answered all my questions with no issues. Thanks.