These guys are absolutely amazing. They’ve taken care of me like no other automotive company in the past. I won’t be taking my car anywhere else.

Incredibly thorough and professional. I will continue to bring all of my vehicles here in the future

I talked to Alford after another repair shop had my vehicle for a week trying to fix an ABS issue. They went and picked my vehicle up later that day and within 48 hours I had my truck back and saved me over 2k. Highly recommend!

Let me start by saying that Dave was a very polite person to speak with about my vehicle and he and his staff are probably knowledgeable in mechanical repair for automotive. But what I experienced was that the repairs needed to my vehicle should have never been done at Alford’s. They where used as a outsource from Gerber Collision and glass to repair rodent damage to the heater and A/C blower assembly which involved completely removing the dash and several other interior panels. After receiving the vehicle back from Gerber I began going over everything and found that the traction control system was not operational. Along with several other issues with the re assembly several panel clips had been broken and never replaced with new ones they just placed the panels back on as best as they could and called it good. When I began driving the vehicle I experienced several vibration sounds from the dash and interior. It has taken me several months now to carefully disassemble and find all the mistakes that occurred and replacing broken panel clips and retainers to stop all the vibration sounds. The traction control issues had to be resolved by a dealership since after returning the vehicle to Gerber’s I was told that I should check with the manufacturer about defects or recalls. They basically did not believe me in what I was telling them and some how the problem could not have happened during the repair. Alford’s did tell me to call with any concerns and bring it back but after seeing the quality of work that was performed I was not placing the vehicle back in their hands or Gerber’s for that manner. Maybe they should have taken more pride and paid more attention to details but most of all made sure the job was completed properly before releasing the vehicle back to the customer.

Great service, fair pricing. Very knowledgeable, one of the very few shops around that still takes the time to actually diagnose your problem, not just throw parts at it. This is the only shop I allow to touch my vehicles.

Great work and customer service! My car runs great again!

They are always honest about the repairs needed and the prices are more than fair! 🙂

Mr. Alford and his staff have been the help that I needed when I need work done on my mini cooper S works. They have treated me more like family than a customer. Truly a gem in Fort Wayne!!!!

I love this shop! They are honest, communicate very well, and do great work! I have an older Jaguar, and a couple of Land Rovers. Both of those are known for being a pain to care for and work on... These guys (and ladies) make it easy. They really seem to enjoy doing the hard jobs. Unlike many shops that whine about how hard some jobs are Alford simply quotes the time and parts and bring the car back smiling.

Tried to help my mom make dreams come true after her purchase of an 85 jaguar that needed some work done. The lady that helped us was so nice. Got an appointment set up. Then the car hit another issue and we wanted to bring it up early and let it sit. David told her that the cars are nightmares and couldnt work on it for a month which is not what we were told. I dont care how nightmare a car is. If you specialize in foreign cars and put your reputation behind it i expect better customer service. Apparently he was so rude because he was late to lunch.What a joke. I made him call and apologize but we will not be bringing the Jag here. We found a wonderful place in Warsaw that was more than happy to take the car.

I always feel like the job that needs to be done is done correctly. They will tell me if some repair can wait or if I need to do it now. They go out of their way to help for my busy schedule. Great folks

These are outstanding mechanics who I trust explicitly. I have never had a bad experience working with these fine gentlemen, even when it was a troublesome to track down issue. They also have, on more than once occasion, used a phrase its rare to hear from mechanics : You dont really need to fix this right now, but lets keep an eye on it. Yes, these guys care enough about your future business that they dont push a bunch of maybe fixes nor pump up your bill with shady needs.I would recommend them without reservation to anyone who is within a reasonable driving range to use this fine auto shop.

Dave and all of the guys at Alford Auto really stand behind their work, which is a rare occurrence these days. I have had 2 of my vehicles there after purchasing a used Mercedes and the previous owner had reffered me and all I can say these guys you CAN TRUST 110%. They honestly do what it takes to make sure you have a great experience. THANKS DAVE YOU HAVE A LOYAL CUSTOMER HERE!!!!!!!!!!

Very nice employees. Took time to explain exactly what everything was on the bill, and why it was necessary.

As a person who has both owned and worked in a service business, you can tell a quality operation in about a minute. Look around a shop and you see the cleanliness, the attention to detail, and employees ability to understand your issue. I was very impressed with the staff at Alfords ability to resolve the problem by researching multiple resources, and presenting clear and understandable solutions. I highly recommend this business as an extremely satisfied Jaguar customer.

After the dealership quoted me over $6000 to repair the damaged rear axle on our Jeep Wrangler, Alford Automotive was recommended by a well trusted body shop we use. They are nothing short of amazing at Alford. They not only did the work for thousands of dollars less than the dealership, they even did a lot of extra work. They essentially rebuilt the entire rear end, from the axle to the brakes and shocks. It has never driven better. Unbelievably friendly, they kept me up on everything that was going on. They treated me as if I was a lifelong customer, which I now am.

Very great service, very pleased

Ive been going to Alfords since I got my first car over ten years ago. Love this crew and I highly recommend them!

Very happy with service on my Saab 9-5, Dave and Rodney are always able to work with me and my work schedule. They have up to date software on their scan tools and shop around for the best prices on OEM. They have provided me future estimates so I am NOT surprised when I come back in for an oil change. Explain what was done and what needs to be done.

Great technicians. No guessing, they have the equipment to diagnose correctly. Worked my daughters car in and out quickly for a major repair.

Awesome service, upfront and honest guys they have working there. They came through while Werners jerked me around over the phone for a few days trying to rip me off. Very fair priced also.

Nice guys, clean cut business. I would recommend and come back again. Only reason for the reduction in stars in inability to diagnose a problem with my vehicle.

I took my VW Touareg to Alford for a difficult to identify problem. It took a day or so to troubleshoot the issue, but Dave and his staff worked diligently for me and the vehicle is now working perfectly. Highly recommend!

Great service! Love them

Ive been impressed with their experience and fairly competitive pricing for my Mini Cooper Countryman. Ive always preferred auto shops where I can walk in and 1) they recognize a repeat customer, 2) theyre straightforward in their shop talk, and 3) they know my car and take extra steps to ensure her quality.

Good work; knowledgeable techs; Fixed up my Mini Cooper brakes & clutch.

Not the most proffesional place, took my car there for a minor fix, when I went to pick it up it had a huge dent that was apparently caused by one of the mechanics as they were parking the vehicle. After accepting their faults, the shop refused to pay for the damages and blamed me for leaving the car there for a lengthier time, which doesnt excuse their actions !!

I don´t mind AT ALL driving 74 miles to have David and his team service my BMW. They are professional, knowledgeable and ALWAYS go the extra mile accomodating to my agenda, always with a flair.

This is one of ft Waynes hidden treasures honest and dependable foreign and domestic an custom auto repair shop why would anyone go anywhere else.

Thanks for taking care of us!

Great service and better people!

Excellent service, honest trusted mechanics. We have been taking our vehicles to Dave and Rodney for years.

Very knowledgeable. Friendly staff.

Great service very knowledgeable

If i could rate higher, i would. But i cant. I take my MINI here for anything and everything. NAPA, nor anybody else, will be touching my car. Only the guys here at alford auto.

Whos the Smokin hot chick that sits up front?

Worse place to take your car they wasted a lot of my time and money I will never take my car back here again and I advised that nobody ever takes their car here either They are not loyal honest mechanics they are friendly but only to get your trust so that they can get into your wallet and waste your time

Good. Trustworthy.

A1 with me

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