5-10 years ago before they made this a return center it was the premier Napa in town. Open late with good service. Now they rarely have parts that you need, everyone who was a decent parts guy has quit and went elsewhere. When Chris and Ryan and others were there you could count on getting the right part. The people they have working there now you might as well just get on their website and find it yourself before you go in so you can give them your part number. It’s turned into a joke.

A big thank you to Nate and Howie and the rest of the guys at this location. I have zero knowledge of the upkeep for my vehicles and thanks to all these guys I feel confident that I’m always going to be given the best advice. They have gone out of their way during certain vehicle crisis’s and have always let me leave there feeling more content about the care that I received. They really are amazing, thanks y’all!

Was upset needed help with turning single and young guy acknowledge like he didnt know and wouldnt go out and look at it and help me out Napa back home would

Always have what I need, staff willing to help

The assistant store manager Thomas gave excellent service and went above and beyond to help me with my car. Thanks for all your help!

Fricken guy at the counter worked with me for 20 minutes trying to find the right Part and he did. Very patient.

Very long wait times on the phone when you can call right back and get help over the phone with someone but not the help you are looking for

Staff was very helpful. The rep went above and beyond to cross reference and find my replacement fuel filter.

Open on the Labor day weekend ☺️ had my brake assembly and drums for my old HD truck.

Good place. Willing to take t3hw time to research and help the customer

Very friendly and knowledgeable staff get you the right part at a great price the first time !!!😁😁😁😁😁

The person that helped me was not very knowledgeable on the part that I was asking about. I was able to help him figure out what I was needing

Great group of guys got me the parts i needed fast and Helpful Nothing but good things to say about this location!

Scott in the machine shop was great got my crankshaft looking brand new great price awesome thanks

I am doing a Internet search for a specific Harley Davidson part, NAPA Auto Parts comes up as being a store that carries the paticular part, when actually they only carry certain parts ! Yeah I know that the Internet does a general search, but this should be something with modern technology being what it is, this shouldnt happen. They (search engines) know what comes and goes from stores and should be directing people to a site that does not have what they are looking for. Big waist of time. Back to the days of calling the store to ask if they carry a part or not.

So Napa warranty for AC compressor I asked them to read fine print and it states per Napa employee that everything in the AC system must be replaced for the compressor to be warranted. That is a complete BS warranty. Only reason I know this now because I bought a compressor 2 years ago thinking I had a 3 year warranty and there is no way to warranty the compressor without paperwork from a shop and all kinds of other things replaced in the AC system. Take your part buying elsewhere and read fine print people when they say it has a warranty for so many years.

They can never find parts that, show in there inventory and will take 30 min looking for them. But are polite and very knowledgeable.

Dont buy the napa low end parts had to make 3 trips into the store from Columbia City to get a part that wasnt damaged.

Quality parts with fair prices and so so service

I had a difficult to find brake hose which the counterman Howard searched for with no luck. He did look in the book instead of just relying on the computer screen

Great deals, great staff. They always have what I need or can get it fast. Very convenient location just off of I-69 even if you live out of town.

They might not have the lowest prices, but they almost always have the parts I need in stock.

They had what I needed but I was $4 short! Doh! They are always as helpful as they can be though. I went to pic-a-part, got lucky!😏

Fast and friendly service!

I am a truck driver and had to make a delivery to this location this morning. I have never been treated with such disrespect and I hope I never have to return to this place.I greeted the receiving clerk with a smile and a good morning sir, only for him to give me a dirty look over and tell me I was 30 minutes early. Im going to wait awhile before I start unloading you, he says. I reply with a thats fine and go to wait in my truck. He did wait 15 minutes to start and then when he hadnt been back on the trailer for awhile I hesitantly go back to door, hoping he is done and also hoping Im not interrupting him to cause more of an attitude. He is done, but letting me know this was more than I should have expected from him. I leave and tell him to have a good day.Being a truck driver is not a job where we can wait till the last minute to get to our destination. I always try to arrive a little early and have never been late for an appt because of this. Traffic, weather and construction all play a part on my arrival time and I try not to let these conditions make me late. Being 30 minutes early IMO should never constitute this kind of behavior.

Might be the least helpful employees Ive encountered at an auto parts store.

Small store, huge inventory, wonderful staff!I live fairly close to this Napa store and go here frequently. Physically it seems like a small building but they have an amazing selection of automotive supplies and what they dont have they usually get in 1 or 2 business days.They always hire knowledgeable and friendly staff here; Ive yet to stump one with a question or request; boy do they know their stuff :)The location can be a pain due to the crazy traffic on that stretch of Coliseum Blvd, but if youre patient youll be ok. The store is on the north side of the street so I usually come from the west. If you live east of the store, definitely come west.Whatever you need to do to get there, its going to be worth your effort!

Usually have what I need which is what counts. Most the staff seem like its a bother to to help find stuff if you dont know exactly what you need. They dont try to hard to find a substitute either. 90 percent of the things they need at the counter have to be ordered from the back. This can cause longer wait times than other locations. Most likely because this is a distribution center and not setup the same as a counter store possibly.

THE WORST CUSTOMER SERVICE. Employee named Kevin is extremely disrespectful. I called to inquire about a part and a guy named Denny didnt know anything so he gave the phone to Kevin and word by word he said I have another job and I am too busy to help you. This location needs a lot of help all around.

Great service and big inventory of harder to find parts.

Awesome place

Have most everything

I got the parts I needed quickly. The prices are good and the selection is great! The staff was friendly. This is the nicest Napa I have visited!

Great people that take care of there employees. Awesome perks

Had really great deals for the hubby! Everything was in stock and even some clearance items, easy in and easy out!!

The customer service is wonderful here. I appreciate knowing that they can help me find what I need.

Good ppl go there when none of the other stores have it...

I was in a bind, my truck broke down and i had to walk three miles to napa. needed a fuel filter and a few other things. the counter lady was the grest. almost as good as my hometown auto store

Fast in to return engine core part. We were in and out of there in less than 10 minutes!

Good place to find a part you need. Knowledgeable staff!

Terrible place to work at. They dont treat the employees the same.

Quite a bit larger store, but it is with their Distribution Center so you would expect a larger selection. Other than the size of the store it was pretty much your typical NAPA.

They got the right parts and even helped me figure out what I was looking at..

It was horrible! Long wait for service. Employee grabbed wrong part for me. Right part was not on the floor. Computer kept crashing on him. Left to the back room (guessing to find manager) I walked out.

Great staff

This is a discriminatory place that has no regard for peoples health.

Avoid this place! Just went for the 3rd and last time. Aisle signage is not clear at all, so help is needed. The lineup of employees at the back counter will ignore you until you ask them a question, and then they will ignore you some more while talking to each other. It sure looks and sounds like their real business must be commercial accounts, because if retail was their true business, they would have closed a LONG time ago. Dont waste your time.

Not a bad store, a little bit confusing in the layout but would still go back if I was close.

Good process and selection

Ugh... Ridge napa is much more knowledgable maybe caught them on a bad day seemed to improve customer service

The main Napa store for Fort Wayne. Great service. I visit here when I cant wait for parts to come to my local store.They always had the parts I needed.

Some of the counter help NEED to learn that a customer is PAYING their wages,therfor, change your uptoothed attitude. Why the management allows these arogent counter help to act in such a way us beyond me. There are MANY,MANY other auto parts stores who happily took my cash this day and I received great parts at a much lower $$ with a better warranty!!

I have always been happy with Service. However, I just learned that they no longer honor Military due to Employee Personnel Discount Abuse. It’s a shame that I, a Gulf War Combat Veteran, has to pay the price for something internal work issues.

Great service, friendly associates, very helpful,, if you dont know what part you need... they will. Always ask for Nate at the Coliseum store. Im glad they are open on Sundays.

The one by clyde theater was way over priced and they wouldnt let me use their bathroom. Poor customer service

Okay service. Great parts. Just the mechanics are a bit slow on figuring out a problem that they have apparently never seen out of 20 years of being a mechanic I guess.

The employees are very helpful and saved money.

Good prices and very helpful staffThey have a good selection of parts

Well above average service, especially with acquiring hard-to-find parts & accessories.

Deemed a little overpriced, but what auto parts arent. I will use them again because they have some of the best selection of parts I ln the state. If OReillyor autozone doesnt have it, NAPA probably will.

Prices vary from corporate stores to branch stores, but still good products.

Great service little high on prices but have a lot in stock quick or can get same day

Had my part and tool. Quick service. Clean store.

Great service, staff knows there stuff. Even the hard to find parts are usually in stock.

Friendly service.

Good place to buy auto parts

Great Service & they usually have what I need even know I dont have a Common Motorcycle!!!

Excellent. Had a battery go bad. Didnt have original receipt. Was taken care of, no problems.

Great place to get parts with people that know the parts they are selling

Great caring people. Very helpful.

Sell me wrong parts so you bring them back and then what you want thats gonna cost even more

Unfortunately they seem to be getting more like the other parts stores, same stuff different box

Had the touch up paint I needed, service was fast, helpful and friendly

Usually have what you need. Always helpful in finding solutions.

Staff was friendly and showed me exactly what I needed.

Booooo.... Couldnt even help me because of corporate policy! Not the employees fault, I understand theyre doing there job..

Only my wiper blades were in stock I will never buy a remanufactured starter here ever again

I called ahead they said they had the tool but when I got there1/2 hour later they said the tool was in Ohio👎👎

This is the BIG NAPA. Its the one to go to when you need a hard to find part.

Had part we needed and didnt have to leave New Haven!!

Extremely helpful

Always a good place to get parts

Pay attention to giving out the right parts instead of just grabbing what they think is right

Top shelf quality and experts behind the counter!

There always helpful and have the parts you need

Their attitude sucks!!@! Looks that they r force to be there(clerks) they were Not helpfull at All...i been in other Napas and this one is the only one with NO Costumer Service!!!!! Chris

Seems like they always know what I need

A wealth of knowledge.

Great service!

Best service in town.

They sell made in america car batterys

Excellent not some kids

Staff was very friendly and knew their stuff. Thanks!

Very helpful service!

Cant beat the NationalAuto Parts Association for aftermarket parts and good help getting what you need.

Love this place everything you need is there

Its napa nuf said

Its NAPA baby. You cant get better than that!

A cliff if ur trying to back in to the Bay put a straight wheel its aggravating

Great guys to deal with!