I have had the pleasure of working Judith King in the KBB department on the sale of 2 cars. She and the team were phenomenal in being direct and providing excellent customer service. I had no idea what excellent customer service would be at a car dealership until my transactions with Judith. Note, they offered competitive pricing, but the reason to do the deals was that they make everything so simple and pleasant. Keep up the good work!

Victor was awesome, he showed me and let me test drive the cars I was interested in. Went over pricing and he was very reassuring. Not once did I feel pressured to do or buy anything throughout my time at the dealership which is often something I hate about car shopping. Rob in finance was great as well as the tech guy forgive me for not remembering your name.

I was very happy with the knowledge and expertise Victor and his manager had to offer . I would definitely recommend Audi Fort Washington! It was truly a great car buying experience.

Like many have stated in these reviews, I have had the pleasure of dealing with Alex L and I can frankly say, it was the best buying car buying experience. Purchasing a new car can be time consuming, stressful, and nerve wrecking, but Alexs attention to details, quick hustling pace, and being extremely mindful are some of his positive assets that made the transaction seamless. His level of professionalism and courtesy is the best I have experienced in purchasing a car.To make a long story short and without throwing anyone under the bus, I spent days going back and forth at Audi Warrington and was basically suggested to go elsewhere...and elsewhere I went, and am I glad I did! Alex and I worked out a deal in 10 minutes and we were on our way.Our family has purchase several cars from both Audi Warrington and Audi Fort Washington, but going forward, we will be bringing our business to Alex L and the Fort Washington team only. The other reviews reflect that Alex brings that professional and positive energy every single day.Not all Audi dealerships have the same professional and courteous culture. Scott L, the sales manager greeted and congratulated us for our purchase. He was also genuinely appreciative of our business but honestly, the positive experience was all ours. Rob V the finance consultant did not try to upsell unnecessary packages which I greatly appreciated. But he did sincerely recommend some packages that just made sense (and those protection packages, we did purchase). All car buying experiences should be like this.I positively recommend going to Audi Fort Washington for your car buying needs!

My service representative Michael did an excellent job welcoming me, explaining what the service was going to entail and how long it would take. I also did not have my most recent insurance card and Michael assisted, I had my insurance rep email it to him and he printed it out so that he could complete the state inspection. Furthermore, I had never been able to register my car with the Audi App. Michael put me in touch with the correct service specialist that walked me through the process. All in all a very satisfying and pleasant experience.

I had a state inspection rescheduled at least twice after the storm. The staff was able to find a loner for me which was greatly appreciated. The inspection service inspection service is honest and first rate. I will be back soon for new tires. Thanks again to you and the staff.

I have been to about 5 other Audi dealers for purchase or service and this was BY FAR MY BEST EXPERIENCE! My salesman, Michael Plummer, was knowledgeable, friendly, professional and a superb communicator. He made me feel comfortable and was not pushy at all. He was fast at getting the cars that I wished to test drive down to the lot so I could go between them due to a time crunch. He knew about vehicles that were not yet on the market, that I ended up purchasing. He was fast at getting me an offer for my trade, monthly payment calculations and prepped for the purchase so I would not spend as much time in the dealership. KC and Joel were also a pleasure to work with. This is a no BS dealership which I totally appreciate. The positive work environment reflects onto the customers as a positive purchase experience. I will referring friends and family to Holman Audi. Thanks everyone for your help!

KC and Gavin were attentive and really helpful through my first car buying experience and I’m thrilled with my purchase. Happy I went through Audi fort Washington, the staff was a pleasure to work with. Robert in finance was genuine and provided a ton of helpful information in understanding warranties, it’s very clear that the staff looks out for their customers best interest. Would recommend this dealership to friends and family looking into a new car purchase. Thanks all!

It was lack of communication between the person who made my appointment and the service advisor that could have avoided me waiting 4hrs for a tire. Other than that my visit was very pleasant. Everyone was extremely friendly and kind! I love it here and I will be back whenever my vehicle needs service. I live 2hrs away and still will take the trip

Came to get my oil change, it was excellent. very nice staff and friendly environment.

Alex is a top tier salesman and was very responsive. He provided me with a good experience today and was attentive to what needed to be done. He was accurate and prompt. I recommended him as a referral for potential buyers. I’ll be seeing him soon for an upgrade.

Audi Ft Washington is the BEST car dealership I have ever worked with. They use up front pricing, so no hidden surprises. They did try and sell me a lo Jack system, but took it off my bill when I asked. And when I had an issue after our transaction was complete, the used car manager was completely honest with me about the source of the issue, and resolved it with no questions asked. Shout out to Scott for customer service that is sadly missing elsewhere these days. Will definitely bring my business back to Audi Ft. Washington.

Alex is a top tier salesman and was very responsive. He provided me with a good experience today and was attentive to what needed to be done. He was accurate and prompt. I recommended him as a referral for potential buyers. I’ll be seeing him soon for an upgrade.

Michael Plummer is the best. He did everything to make me feel comfortable. Very straight forward and easy explained . Not a second I thought it was pushy or in a rush . He made my dream come true, he made it happened with all my requirements I requested. Him and his team are willing to work with you and even easier if you already know exactly what you want, no need to be afraid to tell what you want and your budget, let them help you.

Really impressed. Have had some bad experiences with other dealerships recently and was blown away with your guys service. Really felt like the team was trying to work with me to agree on fair numbers from the gun instead of trying to rip me off. Then, team worked super hard and stayed 1.5 hours late to solve some legal complications so that we could get the sale done and I wouldnt have to drive 4 hours round trip to finish a different day. The quality of the experience was so impressive it was honestly surprising. If I know of anyone in the market for a car in the future, I will certainly recommend taking a look at your inventory first because of the quality of this experience

My salesperson Alex Lerman was amazing. He was kind, efficient, courteous, easy going and the right mix of calm and patience. Not pushy at all. Informed and able to answer all my questions. Everyone I encountered on the team was nice and courteous. Great experience. Couldn’t be happier

Antonella and Ron were great to deal with. Both are very professional and knowledgeable. They made the entire experience very pleasant. When Im in the market for my next vehicle I will definitely consider Audi Fort Washington.

Audi of Fort Washington is lucky to have Mike Kerstetter. He always provides the best service, saves me money and explains services. I also like how Ft Wash sends a full video report of the service which provides huge confidence with the customer.

First and foremost I would like to say I would never recommend buying a car from this dealership.We recently bought a Q5 from Audi Fort Washington and it was truly a negative experience. Outside of the first 10 minutes of meeting the salesman, the rest of the experience was very unpleasant.Though you may think that the stereotype of car dealerships being against you is not true I can assure you this experience made it seem real. It felt like we were on competing teams in a bitter rivalry the whole time. Once we started talking about purchasing the car the team at the dealership turned into what felt like enemies.I have dealt with a variety of dealers and understand they are a business and need to make a profit but with an experience like we had it is hard to see anyone buying a car from them. Never again we will make that mistake.Also, we sat there for hours waiting for our turn at 8 PM on a Tuesday and were not told anything like hey this may be a couple hours if you want to go get dinner somewhere and come back you can. Again lack of care for customers.Just when you thought that was all I had to say...theres more.On the way home from buying the car the tire pressure light comes on. Okay no big deal, fill the tires up and it should be fine right. NOPE! So we text our salesman who said if anything happens please text me. We get a message of let me look into this for you and never hear anything again. After following up multiple times we hear nothing.Then we want to get the link to the online payments portal for the loan so we call his number 3 times, leave a voice-mail, and text him. You guessed it....NO RESPONSE AGAIN.Just when we thought nothing else will happen, while we are on our beach vacation we get calls and texts saying emergency you need to send us information immediately. Turns out the finance office missed something on the day we bought the car. They continued to push us to do something we could not because we were on vacation.Guess whos fault it was the information wasnt submitted correctly....you guessed it again the dealer.Hopefully our interactions with this dealer are done forever because it will just be a painful experience anytime I see them reach out.Please do yourself a favor and go elsewhere!

Obviously in covid era, things have changed, but I perceived that the staff were eager to help me get in and out without delay, including the loaner car and also return of my vehicle for pickup. The transactions were efficient. No waiting. Excellent.

Very transparent, well spoken and helpful staff. One the best dealership that I came across during the process of purchasing a car. The pricing is also reasonable. Highly Recommended!

Alex provided great service, he was very friendly and professional.Robert the finance manager also helped to make informative financing decision.

Probably the best service experience I have every had. We were in from Virginia and really needed to resolve our car problem to be able to safely drive back. Saul understood our situation and timeline and made sure we could stay on schedule and his communication level was exceptional. Great asset you have in Saul (A+++).

Matt is awesome. Set expectations up front. Made it all so easy and seamless

Yow was amazing. Hey answered all my questions and got things done quickly and accurately. I’m thinking about purchasing two more vehicles and I look forward to working with Yow when I’m ready.

Matt Cormiack is great service advisor. Makes process very easy. Overall great guy.

You listened to what I had to say. I like the way you e-mailed me a video while you inspected my car. I liked that very much. Answered all my questions, and I felt good about you servicing my car. The price I paid for services was very reasonable.

Salesperson, Antonella, was very attentive, pleasant and made this my best car buying experience. She establishes rapport easily and guides you through your car buying experience effortlessly. You feel like you made friend. Knowledgeable and available. 10/10

This was my first time purchasing an Audi from Fort Washington and I would definitely come back. The showroom was absolutely beautiful and the cars were no exception. This is the third car Ive purchased from Bobby Lee, and the experience was seamless as always. He always gets the deal done. Ill definitely be back once my lease is up 👍🏽

I bought my car at this dealership a year ago. It was a really good experience. However I took my car in for its first service today. My appointment was at 12;15 for an oil change and inspection. I booked appointment on line and stated I was waiting. 3 hours later my car was done! Totally unacceptable! No one came out to say they were running behind or offer a loaner or called me to say they were running behind today. I will be taking it to a different dealership in the future!

The only thing is that the servicer forgot to run the car through the washer and the new tires didnt really look new, there was sticky white stuff all around the rim, but the job was done, car drives great and the process was smooth, rental was awesome.

Jim Bradly made my experience unforgettable!! He is top 2 and he isn’t number 2!! He made sure he understood my situation, communicated with me so I could understand what was going. He made me feel like a top priority and I am extremely appreciative! The staff overall was extremely nice and welcoming!

This is a first class operation. Easy car buying experience. Service is also fantastic. Cudos to Sebastián in service dept.

Overall my experience was good and the people were very helpful The gentleman that took care of me went out of his way to get the best deal . The bad side I wouldn’t go back because it’s too far if It was local I would come back if there was a vehicle that I was looking for.

I drove all the way from North Jersey to come to this dealership to buy a Tacoma. My salesperson Nick Darr did a phenomenal job taking care of business with excellent service.Great guy and very professional as well, he answered all the questions I had. A big thanks to him and Im extremely happy with my new vehicle!

Price to replace tire was about 25% higher than a national tire company, but a portion of the premium is worth it for the extra peace of mind by having an Audi expert evaluate and recommend the proper work.

The staff from the general manager to the sales manager, sales associate, detail prep and audi technology specialist, finance team and even the store receptionist.Everyone I touched base with throughout the process made me feel like the most important person in the store. I couldn’t be more satisfied with the experience. Thank You!

Everyone we interacted with was excellent.Only improvement would have been slightly better price.There was no room for negotiation, simply take it or leave it

The service team at Audi Fort Washington provided me with a truly exceptional experience. My service rep, Mr. Jim Bradley did a great job. He not only knew my cars history, but also provide us an understandable, friendly, and trustable feeling. Thanks to Jim!

I have had many cars in my years and Saul and the rest of your Service Staff ALWAYS give me impeccable service along with paying attention to all the little details that others elsewhere have overlooked. I applaud them and you at Fort Washington Audi should feel privileged to have them keeping your customers happy and coming back...actually, in the case of myself coming back from New Jersey...SALUTE!!!

Mike our salesman was amazing he helped us prepare all the paperwork before we arrived to shorten the time spent at the dealership. He made me feel extremely comfortable a when making the purchase.

Great service, friendly staff.Sebastian did a great job in communicating to us.

We were warmly greeted the moment we entered by the receptionist. We chose to look around on our own and by the time we we’re ready we were greeted by Antonella Sicilia. She was the best to work with from beginning to end. She answered every question I had and gave me space to make my decision at my own pace. I knew Audi offered a top notch vehicle but the overall experience at the dealership was also outstanding! I would definitely come back for another purchase!

Valerie and the team made this an amazingly pleasurable experience! Valerie especially went above and beyond to make everything go smoothly and quickly....She was awesome!

I originally came there to sell my 2015 For Explorer Limited.While I was waiting for the inspection, I looked at a 2018 Audi Q5.After a series of questions to Alex, Im now an Audi owner.The service and attention I received from Judi & Alex was exceptional.

From the initial contact with Alex through the time in James’ office signing the paperwork, we had a top notch experience and felt our time was valued and that we walked away with the best deal possible. Alex was recommended to us by my sister, also an Audi Fort Washington customer, and I’m glad she did. He was a pleasure to work with. Very responsive and communicative. James made the paperwork process extremely easy and quick. 5 star service.

Yaw was amazing to work with and made it an incredibly smooth process. This is our second Audi, but first from Ft Washington. We will be returning for all our future Audi needs. We have been bringing our first Audi here for service since the new shop opened and have loved it, no surprise that the buying experience was equally amazing.

My Sales Person was really welcome who is Alexander! But,When someone who buys a 85,000 USD vehicle asks for a small gift, I think you should be able to give that gift. My wife asked you for the Suitcase she liked there as a car gift. You very stingily refused my wifes request! So sad. Courtesy is required. A womans request can never be turned down. You also delivered the car to me with a scratch. At the very least, that gift should have been given, even as an apology. You are in very small accounts. What a pity.

It was the best car buying experience I’ve ever had. Valerie Hartman went above and beyond!

Best experience I’ve ever had at a car dealership. Fast services, informative staff and just an overall excellent experience. :)

My Service Provider Mike was outstanding and the support team was so friendly when I dropped off the loaner. The gentleman, (didnt get his name) Washed my car and provided it EXCELLENT Customer Care(BTW Love the New 2021 Audi 360 Camera in the A5)This has nothing to do with the service appointment, but the designers really should not put the cup holder right under the controls its just not a good position especially for tall drinks. But nevertheless, overall experience was above and beyond.

Michael the service technician is not only extremely knowledgeable but is accommodating and a pleasure to work with for all my service needs.

I own 2 Audis. I spent alot of time here. Great service staff. Ask for Matt or Neil

The management was absolutely 💯 thanks for being so understanding

I did not receive my license plate and/or registration prior to the temp. tag expiring, so I couldnt drive my car. That should never happen.

I cant thank Yaw, Juwaan and Rob enough for the fine service they provided me. My experience with Audi of Ft. Washington was 5-stars all the way and I love my new A4.

Everything was great. I liked how the loaner car was quick and seamless. Recall was handled as well as scheduled service.

Matt and the rest of the staff were great (as they always are)! My car was clean and ready when I got there.

It was very enjoyable. My salesperson Rob Prigge was super nice and not high pressure.

From the time I walked through the door and met the lady at the desk, I knew I was in the best dealership for me; much better experience than the other Audi Dealer. Rob Prigge was recommended to me and now I know why. Great salesperson to work with and representative of the Audi brand. Then to finish things off working with James was another great experience. I will definitely recommend Audi Fort Washington to my friends.

This was probably the most seamless interaction with any Audi dealership that I have been to. Your maintenance representative Jim Bradley really took care of me.

Your team was incredibly helpful, knowledgeable, and patient through the whole experience. I truly appreciate all you did to help me navigate this process and I love my new car!

Susan did a fantastic job to get my car serviced and repaired.

Very good overall experience during this visit...quick in and out service.

I had an unusual warranty issue. Dennis Youn took charge, made a call, and the issue was resolved. Im very grateful.

Besides being incredibly professional, everyone went out of their way to accommodate my very busy schedule. They even stayed a little late so I could pick up my car the same evening. Thank you for making my experience so easy and convenient. This is why I’ve bought four cars and had them serviced with you over the last two decades

I have gotten great service for my Audi every time I come to Audi of Fort Washington. They checked everything and the car runs great. I have confidence in Audi of Fort Washington

We bought a Q5 from this dealership because they had a large inventory. The only communication we had from this dealership after the sale was a $5.00 refund from the paperwork. I also have never received any service information or communication from Audi for this car. I decided to go to Warrington Audi for service. They informed me that there was a recall on my car and were surprised that I had not received a letter.

Mike Plummer was very professional and very honest upfront on pricing and value. I appreciate Mikes honesty and had a great experience. My son was thrilled to get his second car which you guy provided. Thank You !!!! Great Job !!!!!!

Saul Rivkin provided exceptional service. Saul was knowledgeable and thorough—and very personable. What’s more, I was truly given personal attention to ensure that I was not inconvenienced in any way.

Nice vehicles bad service. Bought a used BMW from them they were horrible in resolving the “we owe you” issue and within the first 30 days we had to have the oil and brake fluid changed which should’ve been done on the “thorough” inspection they claimed to have done. Will never buy from them again!

Alex and team was very helpful and Transparent about everything involved with my car search and purchase

I want to give special recognition to Matt Chromiak, Service Advisor! Im from out of state, broke down on a local highway trying to get tires for my Audi RS3. Matt not only tracked a tire down (while I was waiting for a tow truck) but got into the shop and when I arrived at Audi, got me in and out within an hour! Your service team discovered my other tire was damage, Matt located a 2nd tire and the next day, again, had me in and out in less than an hour! He communicated perfectly and accommodated me, even though I am not living in your area! Thank you, thank you, thank you, thank you, Matt!! Please give him a bonus or special recognition if you can, please!

I had a wonderful experience purchasing a car through Audi Fort Washington...no hassle, no pressure. I was dreading going to a car dealership but I would not hesitate again to return to this one...thank you to Alex for making the entire process run smooth.

Dennis and Susan were very professional in explaining the delay in service part delivery. But it’s hugely frustrating to be told by those who leased me the car that they have little to no control over how to get the car repaired. This was a major malfunction in a car that has 6,000 miles, and reflects poorly on the Audi brand. I’m significantly less likely to buy or lease a car from Audi after this experience.

Buying a car is very stressful event, but from the beginning, it was easy and straight. Victor was very helpful. Thank you.

Hands down, the best car buying experience I’ve ever had… Alex was a pleasure to deal with, efficient and highly professional!

You guys have built an Awesome showroom with awesome people. It is a real hike for me to get to you guys from Princeton, but worth it.

Bought a car in March and now it is July. I still cannot legally drive this car because they have no idea where the Title is. Since I live in NJ and bought the car in PA, the Title needs to be sent to the NJ DMV to get it registered properly. From the sounds of it, they never sent the Title out when I purchased it in March, and they just sent it out at the end of June. My communication towards them has been nothing but patient with them. I have never been rude with them, all I want to know is where the Title is. At this point, I am just getting ignored. The person who sold me the car gave me the number to the Title Clerk for their facility but she has not answered any of my calls, voice messages, or text messages. Like I said, I have been nothing but patient and understanding. Obviously things are still a bit off with our economy and workforce due to COVID, and the mailing system/delivery services can be behind. But it has gotten to a point where I am being ignored and this is just unprofessional. I am currently paying for a car I cannot legally drive.*** Update - originally a 1 start. Bumped it to 3 stars for getting things resolved. I am now legally able to put the car on the road***

Great experience with Bill there to get a new vehicle since mine died unexpectedly. Clean and beautiful showroom.

I leased Audi before purchasing it at lease end.Throughout my 3 years of leasing, all visits to AFW were just great. Im sure after purchasing things will continue on. Everyone there is very knowledgeable and professional. Looking forward to all the goods AFW has to offer.

Alex our sales guy was absolutely great! The process was easy and we did not spend too much time in the office with paperwork.

Jim Bradley and other staff were speedy, courteous, helpful. The repair was completed as quickly as was possible, and Jim was attentive to the length of time. I am 100% positive about the experience. Thanks to all.

Great service, communication prompt.You can not ask more.If you want ask, and you will get it I am sure they are equipped & prepped.

Very polite helpful answer every question I need it and its a beautiful gorgeous building I was overwhelmed and I love my purchase thank you Audi of fort Washington

Alex and the Finance Manager, James were excellent. This is my second car through the dealer and they made sure to educate me in my purchase. I would recommend family members. Great place.

The staff are very nice and welcoming. they answered all our questions. they have an excellent customer service. they treat as like their own family. definitely coming back and would refer my friends to come and purchase their audi at fort washington.

Yaw was very helpful! He made the process super fast and easy!

Seamless. The visit was professional, courteous, and resolved my issues. Thanks

Customer service is good when helping you purchasing a vehicle. However, its the lack of assistance you will receive afterwards if you have any issues. I realize that my minor concerns may not be relevant to most, but they are to me. I accidentally left a few items in the car I traded in. I reached out the the sales person the following day (and others after that) asking if he could assist with me getting those items sent to me. When on the phone they seemed very interested in helping, then NOTHING. I later received a text from a member of their staff asking how my experience with went. When I responded back with my concerns, (you guessed it, I heard NOTHING back)I know that me as one person is not going to make or break this dealership. I just wish that they would have taken my concerns a little more serious.

Very educational, patience. Was not going to stop until he found out what was wrong. And educate me along the way.

I feel that I was rushed into accepting the deal. I wanted to sleep on it for a day.

Michael Plummer was extremely helpful during the entire process. He kept me up to date on location of new SQ5 as it traveled from Rochester until arriving at Ft Washington. Pickup of new car was seamless, Michael was very thorough explaining its features including a follow-up call the next day offering assistance. Time spent with finance was also smooth sailing. Thanks Holman.

Nick Darr was awesome to work with. He was patient and kind. He called me the next day to see if I had any questions. I would highly recommend Ft. Washington Audi. Also, James the finance manager was great as well. I love my new Q5 !!! Thanks again !!!! Will definitely recommend !

It was quick, efficient and painless. They had stuff done and ready for me before I arrived each day. They worked with me on my loan and used the lender I wanted to use..Overall a great experience

Me and my wife looked at Q3 about two weeks ago. We took it for a test drive and everything was going fine until the salesman lost our drivers license. Things happen but it would have been nice if they called me to apologize and to see if I wanted to come back and purchase the car. No follow up call, Wow!! I also went to Lexus the same day and we have talked numerous times negotiating our new car price. Thanks for nothing!!

Saul was great. He’s accommodating and communicates clearly.

Simply effortless and stress free experience every single time. Service = 5⭐, sales = 5⭐

Its ok. Service is not the best. Stopped by the parts department and they are very understaffed.

Mike was very pleasant and attentive to my needs.