From the first time we visited the store to the day we purchased (a month later), Cristina and Joe were FABULOUS. They were not only cordial but also very knowledgeable. There have a variety for all different price ranges and were happy to explain all the models we asked questions about. We were a bit hesitant to go due to COVID but they had disposable liners to go over the beds and pillows. We were very happy with the service and the contracted delivery company they hired to deliver our mattress.
My in-store experience was great . Very helpful !!!Unfortunately, the reason I had to go in is my online experience was more than awful. We bought a mattress for my wife online . She is having total knee replacement surgery and she needs a higher mattress.We bought this on August 20th. Delivery was scheduled a month later which we thought was crazy. A day before the delivery date and two days before the surgery we received a message that it would not be delivered until November 15, three months after the purchase date and two months after the surgery we purchased it for. We had to buy a new frame to accommodate the bed we have now. Our frame purchase was at a Mattress Firm thinking they may offer some kind of discount for out inconvenience. Unfortunately the retail stores hands were tied because we purchased it online. The salesmen couldn’t have been nicer. I guess the moral of the story is always go to a retail location With Mattress Firm. Buying online gives you no recourse if there is an issue. No one to talk to. All chat or text.Hopefully Mattress Firm will make this right by refunding our money for the frame we didn’t want or discounting the mattress price for our wait.Stay tuned, I will post the results on major social media outlets as things progress.
Good customer service and attentive to show me the best options from comfort to firm. I will tell my friends and family. Best experience in buying my new mattress set.
Very easy going sales guy. Helped me great. Listened to my needs and budget and gave me exactly what I needed. Very pleased and will return
Christina was able to help me find a firm mattress with an adjustable base.Shopping and check out were pleasant.
We received excellent customer service at the Fort Pierce Mattress Firm store. We wanted to compare multiple styles, and our customer service rep, Joe was quite accommodating— to the point where we ended up purchasing a different set than the one we had selected in advance online. We definitely recommend this store, product, and representative!
I’ve been shopping for the perfect bed for years, having a broken back can complicate getting decent sleep sometimes! I am overjoyed to say that my hassle has come to an end, to say that the shopping experience was great would be an understatement. Tavaris V. did a PHENOMENAL job, I will be referring everyone I know to him for their beds!! What salemenship, personality and professionalism, you sir are 5 stars!!! Thank you so much, I’m forever grateful
They’ll promise to take your old mattress upon delivery of the new but it was a lie.
The sales person Brandy was excellent. She was very knowledgeable about her product.Brandy was very helpful in answering all of our questions to our satisfaction. We had intended to purchase a simple bed, however Brandy made sure that we knew what was completely available for us. So we wound up purchasing a much better bed. Thanks to Brandy we now have all the products for our new bed that we otherwise would never have known about. Great job Brandy!!!😀👍
Wesley was so nice and knowledgeable. Helped me with Matress selection.
Very nice and knowledgeable people, will definitely shop there again.
Wesley was very knowledgeable . He showed different kinds of mattresses and explained differences. Great personality!!
Salesperson was great! The bed is great for ours needs and the price was right! Delivery was not as great, nothing terrible but off!
Christina B. was very patient helping me with all my needs. TRULY RARE TODAY TO GET SUCH GREAT CUSTOMER SERVICE.
Service was fantastic very helpful and easy to pay for and out door quick.
As I own a company, the relationship between employee and client is very important to me . Joe and Cristina Very professional answer all my questions when I go out the store Me and my wife very happy That’s very important for customer service. they definitely have my recommendation.
This was my first time at this company and my experience was great, Christine was awesome!
Joseph and Weslev gave us a great deal, customer service was exceptional, they were very aware of maintaning our safety and health with covid 19 precautions. I recommend Mattress Firm Fort Pierce as a great place to buy mattresses.
Service Person was Very Accomodatimg! Thank You. Best Prices in Town.
If you’re looking for a new bed I would highly recommend going to Mattress Firm in Jensen Beach and seeing Zack E. Zack was very helpful, spending as much time as we needed to find the right bed for us. He was honest, informative and not a pushy salesman, we were very pleased with his service.
It was super easy and a very great deal. Mattress firm is the way to go
I purchased 3 mattresses, 2 single with adjustable bases, 1 king/boxspring/frame, 3 king cooling/down pillows..all delivered to 2 different addresses on different days. Service from both the Manager and associates exceeded my expectations throughout the entire process! Delivery was prompt! The pricing was awesome! 45+ days later we all are still loving our new mattresses and pillows!Will return next time and would recommend to anyone shopping for a new mattress or specialty pillows!
Joe is a top notch sales person, to say the least! We came in with high demands as I am a stomach sleeper and my boyfriend is a back sleeper. Joe knew the right questions to ask to help us narrow down our search to find the perfect mattress. Not only did we find a mattress we both loved, we got an amazing deal on an adjustable base to make our comfort level complete. We will be recommending Mattress Firm and Joe to our family and friends.
We came here to find a new bed for our 5 year old and the staff was both helpful and knowledgeable! The store was clean and very well set up to make browsing easy! I highly recommend giving them a try when in the market for an new bed! Christina was so helpful and really knew her stuff! Thank you guys!
Very clean, well laid out store. The salesperson, Christina, was truly a delight. She is extremely knowledgeable and not pushy at all. She was very patient with us and provided all information we needed. I would gladly recommend Mattress Firm and Christina to anyone.
Great customer service and very friendly.
What I like about the salesperson Wesley, is that he was very friendly and knowledgeable and helping me pick the right mattress for my needs. In addition he was extremely knowledgeable of the products as well as patient in assisting me in picking out the best product that fit me I would highly recommend Mattress Firm to anyone and recommend Wesley as a salesperson
We had a very positive experience. The mattress we wanted wasn’t in stock in store so our salesperson found us a comparable mattress (actually a little better) on clearance for a better price! She was very friendly and wasn’t pushy or just “out for a sale”.
Christina was so helpful in Fort Pierce. She was knowledgeable and professional and provided exceptional customer service! It amazed us that next day delivery available! We appreciate her help!
Knowledgeable, customer friendly & quick service. Christina expertly managed 2 customers at the same time. Great experience. Delivery was on time, quick & neat. Thank you!!!!
Had delivered on time, my king size bed/boxspring/frame/special cooling down alternative pillow. Brandy and Christina provided exceptional service and the pricing was affordable! It is like anything of quality.. you get what you pay for..Would recommend to anyone shopping for a new bed, I will return to this store when I need another bed. 😁
First time buying here and service was excellent, thank you Sean for helping us choose the right bed .
Christina was super helpful and friendly. Everyone went out of their way to make sure I was happy. Would definitely come back!
Christina in the Fort Pierce store was very helpful and knowledgeable. Had to knock the review down a star because she added a $50.99 “platinum service” charge in addition to the $99.00 device charge I already agreed to pay (on a $1800.00 purchase.) It’s a sneaky policy of Mattress Firm to add on fees without informing the customer. She did remove the additional charge when I complained.
Christina was amazing, took care of us as soon as we walked in the door. Listened to what we wanted and immediately provided. She even looked up a previous order to ensure it was the same brand we wanted. Took great care of us, thank you!
Sales associate Brandy was very knowledgeable on assisting me with the questions I had. She was able to have me sit down and go through the entire buying process with ease and no pressure on making a choice. The store was clean and I was welcomed as soon as I entered.
This was the best experience Ive ever had at a mattress store! Chris and Stanley were so much fun and completely honest with everything. They are kid friendly as well. I appreciate how kind they were to my toddler that was a wild child. He was all over the place but they made it fun and a good experience for him as well. They didnt make me nervous or uncomfortable to have my son with me. I think my son had more fun at the mattress store then he does at a park.I appreciate their honesty with which bed would be best for my husband and me. They didnt make me feel pressured to make the most expensive purchase but what we really wanted.If you ever want to buy a mattress go visit this mattress firm and talk with Stanley and Chris!!!
Christina was wonderful and answered my many questions about all of their products. She helped me make an informed decision about what is best for my sleep needs. Stop in to see them next time you are looking for a mattress.
Shopping experience was excellent and staff explained the difference between the brands and types well. Had no idea there was so many different types. Even got a free adjustable Base included in purchase which was a great deal by itself.
Excellent customer service. Brandy, the manager on duty, was very knowledgeable. She was also patient and answered any questions or concerns. My experience in purchasing my mattress was a royal treatment. Thanks Brandy for great hospitality and service.
Christina at the Fort Pierce office was very thorough. She gave us options and was very knowledgeable of the product within the store. John Carlo was very professional and pleasant on the phone.
We went into the location unsure of what comfort level we needed for a toddler. We were also on a budget. Ms. Christina was amazing in helping us with both . What an amazing purchase today. We will be back for another one soon
Christina was awesome professional and so very helpful. The entire staff was also very accommodating and professional! They also had an amazing selection. will definitely do business here again.
Great product knowledge and customer service!
Great help with decisions about a mattress. Very friendly staff!
The sale associate, Wesley is one of the most professional person and he is very knowable and informative about the mattress/BEDS. I really appreciated his honesty. Much thanks. I always leave with the items I am looking for.
Joe was awesome. Came in to by a memory foam mattress and bought a whole bed package. Didnt know that I even wanted an adjustable bed but Joe put together a package that was within the realm of affordability. Joe is personable without being pushy. Kudos.
The manager is Very helpful! Great price
Brandy was incredibly friendly respectful and knowledgeable, I really enjoyed the experience.The store was very well organized and very clean, so looking forward on recommending friends and family.Thanks Brandy you are awesome 👏🏻Rudy Rdz
Who ever thought buying a mattress could be fun and exciting?! Brandy and Christina in ft pierce made the whole experience awesome for everyone! Thank you ladies!! So excited for my new bed.
It wàs wonderful. No pressureThe lady was great. She asked me how I wanted to pay and I told her credit. I didnt have any trouble at all.
Brandy was awesome. She worked with my budget and got me what I needed. I am very satisfied and will return.
We purchased a new bed just a couple weeks ago and LOVE it! The staff is really friendly and works with your budget. Theyre not pushy whatsoever which is something I can appreciate!
One of the easiest and best mattress buying experiences Ive ever had. Brandy was so nice and friendly she made me feel right at home. Told me the pros and cons of what I was purchasing. Ill be buying all my future mattresses from her.
First impression...the store was really clean and smelled nice, sample pillows were in incredible condition, and the employees were very welcoming.I found Joe Vera to be extremely helpful. He was more than willing to help me carry out pillows to my car. You don’t find this kind of courtesy often. I will be back for to purchase my bed.
The associate was very polite, n was an gentleman from start to finish n never lost site of new customers entering the building.
We bought a new mattress today from Brandy in Fort Pierce and the experience was just wonderful! Mattress shopping, for me anyhow, is about as much fun as a visit to the DMV but Brandy was so helpful and patient! I definitely recommend going to see Brandy when you’re ready for a new bed! 💕
Shawn was excellent. See him when you go there.
I highly recommend shopping here the staff is professional and friendly. Brandy is first class all the way. Amazing customer experience!
Went in looking for an affordable full size mattress. Joe greeted us with kindness and helped us with what we were looking for. He was very professional and we were satisfy when we left. I highly recommend this place.
Go to the Fort Pierce store and ask for Christina. She was awesome! Polite, funny, honest & gave us the best deals. Had the best expierce ever when buying two twin mattresses for our girls!
Brandy Bibb is a wonderful salesperson. She was patient and explained every aspect of the beds. She is a great people person and very knowledgeable of the products. Great asset to Mattress Firm.Margo Sanders
This is a great store to shop for a mattress if you are on a budget and looking for an affordable price. Chris helped us and was very knowledgeable and answered all our questions satisfactorily. The employees are very friendly especially Stanley and Chris! Good shopping experience all around!
The store manager Joe was very helpful today. I called first to see what they had available and he was ready to help, and very friendly. Would recommend.
Had a great time shopping with my husband for a new bed. Next time you are there ask for Kathy. She was so helpful and patient. She got to the point when we walked in the shop with a lot of options within our budget.
Great service. Good prices, and friendly staff. Im very happy with my purchase.
Brandy was a great help and super pleasant. We bought a mattress frame for a bed we have but will be back when we need a new mattress. Store was very neat and clean.
Joe, was a wonderful sales man! He was very knowledgeable on all the mattresses in the store and helped me get the perfect bed! Would definitely recommend this place.
Christina was great, she found us an affordable mattress that fit us perfectly, we have purchased a xouple of matresses with her as our rep
Excellent service! See the manager Brandy, very helpful and knowledgeable about mattresses and everything that comes with it!! Her associate too Christine, great service
Leo was amazing he was very knowledgeable about the different beds and what was the best for my husband and I especially since he’s a back sleeper and I am a side sleeper. Go see him he’s amazing
I highly recommend this store. Joe Vera was friendly and very helpful in choosing the best product. I got an amazing deal and I love my bed!
Brandy is amazing! Super excited for my adjustable base. First responders savings and really knows how to take care of you.
Looking for a nice replacement mattress. The store manager was very good. Showed me the product that I had to choose from and let me take my time to experiment.
Employees helping me were extremely helpful and knowledgeable. Friendly, and took time to explain the difference between each mattress I was interested in.
Cant wait until its delivered to enjoy it, and you are a great lady Christine💐
Great service, and a very knowledgeable and polite young man whose name escapes me right now
Professional sells and fast with contacting to set up delivery on my limited schedule.Highly recommended to anyone looking for a new mattress.
Christina was great! She helped us pick up a great bed for my mom! No sales pressure, felt like family.
Christina was great helped me pick a bed that was best for me in my price range.
Brandy really took her time, and did a excellent job with us. We are extremely satisfied with her knowledge of everything.
Super fun and easy to pick out our new mattress. thank you Wesley for the great help in deciding. Cant wait for our new mattress and adjustable bed frame ❤
Christina went far and above to help us select just the right mattress!
Friendly helpful staff, clean store, wide selection of products
Great service. The manager, Joe Vera, was extremely knowledgeable and helped us pick just the right mattress for our extra bedroom.
Amazing place and Awesome customer services.
Excellent customer service and helpful staff. They understood what I was looking for and helped me accomplish my goal.
Great experience! Joe was very attentive and extremely knowledgeable of the products and merchandise. Pretty dope.
Joe was a delight to work with. Very knowledgeable and gave us bagels as well. What are you waiting for. Come down and see Joe. You won’t be sorry.
Great service and Josh was great.
After years of back and hip pains, it was time for a new mattress. Joe, our salesman, was not only informative but patient with my indecision. In the end, we were directed to the most comfortable mattress for my needs. Great experience all around.
Excellent customer service and very friendly..got what I needed and super clean and organized store
What a clean store! Great customer service, Brandy was truly professional, personable, and knowledgeable. Wonderful experience!
Brandy at the fort pierce store was our salesperson and what an amazing person! Made the buying process easy and pleasant!
Brandy is the best. She helped me with choosing a new mattress and found the perfect one within 10 minutes.
Looked online to buy a matress for our son and couldnt pull the trigger without looking and feeling the matress. I went to matress firm in Fort Pierce and had great customer service and found the matress I wanted in 15 minutes. It was quick, easy and far exceeded my expectations.
The manager was very helpful and friendly great customer service will be going back for another mattress set think her name was Christine
Friendly great service and great prices.
Joe is attentive, funny, and helpful. He is patient if you have no idea what you are looking for. He is also kind if he has to change your entire order.
Great assistance and very helpful. Made the process quick and simple.