Had an order placed for pick-up in store, ended up leaving town on work so I reached out to see if it was possible to mail it directly to my house. Spoke to the Manager. Mia went over and above for me, sent me tracking info within 10 minutes of calling the store. This level of customer service is the reason I love people, the reason Im motivated to provide the same to my clients. So grateful!

Excellent experience with the staff at this Jareds. Chris went above and beyond for me and was super friendly + professional and knowledgeable. Outstanding customer service.

Sonia was amazing helping my husband and I when we walked in to get my engagement ring resized from James Allen. They did an amazing job and service was 10/10!

Fantastic place! Fantastic staff! Mia, and Chris did a great job helping me find the watch I wanted!😎

Mia the General Manager is amazing. She helped me when I was frustrated and angry with my daughters ring. She took the time to hear my concerns and went above and beyond to make sure my daughters ring was exactly how it should be. Thank you Mia!

Lyubov Parsons is very genuine and patient, she attended me perfectly and made sure I was satisfied with what I got. On top of all this she is really nice and her smile lights up the room !!

I am Susans husband writing this review. This is the BEST Jared store anywhere period. Star and Brad went over and above to give my wife and I outstanding customer service and help. Even though we are here on vacation and live out of state, I will purchase my wifes jewellery at this store and have them ship it to me. Thank you again Star and Brad. You guys are awesome and have a customer for life.

Lyubov Parsons is such a kind, caring, remarkable jewelry specialist. She understood the significance of my necklace; what it meant to me. When the technician said it couldnt be repaired and to choose something else, Lyubov intervened and asked them to please find a way to repair it. And they did with her recommendation. Thank you, Lyubov.

Had great experience at this store the first few times I went the two young women were nice and friendly. Star set the stage for the good service I had. They helped me find my perfect ring and were not pushy towards me. The third time we went to get my fiancé’s ring the older blonde lady was a bit condescending and threw in little shady jokes towards my fiancé and his decision to match my rose gold ring color. She kept trying to push him to pick white gold because it looked better on his and her skin color. Other than that weird experience everything else was fine.

Custom work and excellent service with Star and the team at this Jared location. Love my new ring! They managed to not rush me or waste my time...grateful for care and service. (Note this location is also being respectful / hygienic with consistent Covid precautions. Thank you!)

Amazing staff, they are always so friendly and so eager to help with anything.Whenever I go into the store I am always greeted with smiles from everyone.They also have an excellent jewelry repair on site that I have used countless times.

I am profoundly Deaf and informed the sales person, she may be the manager that I can’t understand her unless she removes her mask. She absolutely refused, she was rude, and discriminated against me. She definitely needs to grow some manners and obtain some knowledge of the Deaf. Absolutely, uncalled for and ignorant behavior. So disappointed with people like her.

Such a wonderful experience here. I cannot praise them enough.

Went to look for ear rings. The staff was not friendly at all. I tried to get someone to help me. I was avoided and for about 15 minutes still no one came back to see if I needed anything. There was nobody in there but myself. So they werent busy at all.

By far one of the rudest welcomes I have ever received along with the doors being locked before the scheduled closing time. Thank you for inspiring me to take my business to Jason and Todd at the Diamond District.

I ordered a diamond bracelet online for my girlfriend to pick up for a anniversary surprise at this store. When she went to pick up the order the blond lady who she talked to, was so blatantly rude to her and got nasty with her, upset my girlfriend so much that she told me to cancel the order. Which I did. Well go somewhere else for sure. Nice Jared well no longer ever buy from you again.

I recently brought my wedding ring in for resizing. We purchased it several years ago at Jared. Very friendly, professional staff. They found a small diamond that had a chip. I never noticed. They called to say they were going to replace it. They didnt charge me. The work done on my ring is flawless. Youd never know it was touched. Wonderful craftsmanship, and staff. I highly recommend them.

Every time I walk in here I feel like family. Staff has been kind and super helpful. I cant say enough about how wonderful they are!!

The service was good. Very clean. Nice lunch menu selections.

Weve been waiting since August for this location to get a ring in that we were told was coming from Texas. Well, its Nov. 10th and still no ring or follow through from Lovette or management who promised to figure out what was going on. We had to keep calling despite being told we would be called and every time we were told any day now. This past Thursday management promised to call Friday, and its now Tuesday and no phone call. If you dont plan on spending your lifes savings here you clearly dont matter.

Today has been the worst experience we have ever had at a Jared location. Treated like homeless people. I guarantee I will never spend a cent at this location. Very disappointing..

I love Jareds!!! The customer service is excellent! They make me feel welcomed every visit. The buying experience is wonderful. Love is spectacular! She assisted me with multiple purchases. Her advice and knowledge about jewelry was priceless. Im a customer for a lifetime. I would highly recommend this location in the Bell Tower Shops. Great experience!

I’m still married to my first wife of 27 years. Use more than just words and NEVER forget to let her know she’s on my mind and in your heart. For putting up with me she deserves the best!

The Jared at Bell Tower Shops is amazing! I highly recommend both Shannon and Brad, the repair manager. I came in and they both listened to what I wanted taken care of on my engagement ring and wedding band and the final product was espectacular.Shannon made me feel welcome and listened to. Both Brad and Shannon have excellent customer service driven skills, professional and driven to provide a great final product.Thank you both!

Frank and Lovette are helpful, knowledgeable and professional. I never feel a pressure of sales just helpfulness. I purchased my diamonds from them years ago and purchased insurance. They have taken care of my rings ever since free of charge. They’re insurance is excellent! Highly recommend this store and more specifically these managers.

I have purchased a good deal of Pandora jewelry here. The staff is helpful and friendly. They also back up their warranty by replacing any Pandora item that is defective.This has only happened once with a bracelet clasp. They have earned my greatest respect!!!

I made two purchases within a week period. Return and additional purchase at Bell Tower JaredBoth ladies who helped me were professional, kind and not pushy. I even asked sales lady if I could pay to have my jewelry cleaned that I was wearing. They cleaned(polished in a machine) at NO CHARGE. OMG my jewelry was a lot dirtier than I thought. Lol

They called and said we had piece of jewelry that we did not pick up. When we picked our watches they took my wifes claim check, 6 months ago said we picked everything up. Just recently they called and as it turned they did not give us everything 6 months ago and it was one of my wifes diamond ring. I am glad they called.

First time in this store. Paula was so helpful and kind! Treated us like people, not a (sale). Paula gave perfect advise and made the whole experience a pleasure! Thank you!!

Shannon was absolutely the best! She took time with us, was quite patient and explained everything perfectly. Best experience ever.

Frank is incredible! What an asset to this store. Long story short- he made our experience incredible and look forward to always using him as our jeweler for the rest of our lives! Thank you!

This store has beautiful selection of engagement rings and pandora charms, but the service at this Jared is awful! The last three times I have visited this store I was never greeted and was left to wait a good 20-30 minutes with my family while being completely ignored. If you have a day to spend then I recommend coming here, but if you have a quick question, pick up, servicing, or came in knowing exactly what you want I would advise you to pack a lunch and bring a pillow, or better yet just go to a different location!!

Always helpful and knowledgeable!

Super friendly staff and Lovette treats you like family ! I definitely recommend going to Jared at Bell tower you won’t regret it!

THE STAFF WAS COURTEOUS & KNOWLEDGEABLE. I TRIED ON MANY BEAUTIFUL PIECES OF OF JEWELRY TILL I FOUND THE ONE THAT WAS JUST FOR ME. OH, DID I MENTION HOW PATIENT THEY ARE? I AM MIGHT PICKY & AT TIMES CAN BE EXHAUSTING, AS MY HUSBAND REMINDS ME🤔😘, THEY WERE GRACIOUS & ACCOMMODATING. IT WAS FUN TO SHOP AT JARED.

This has been one of the worst experiences. 7 months ago I walked in to start the process of custom designing a ring. It took 30 minutes just for someone to acknowledge my fiance and I. Once we got the process started it seemed to go smooth. I called several times and was told someone would get back to me, however i never heard anything back. After 3 months I received an email stating my ring was complete and to come pick it up ( even though I was never given pictures to approve). When I got there I was told that the pictures never came in but they could show me the cast. The cast was an exact replica of the ring they sell for 1/2 the price of what I paid. I told the man that was helping me that it was nothing like what I ordered and showed him the paperwork. He assured me he would get it fixed. Another three months went by before I heard anything again. Again no pictures came in but they had the cast for me to approve. I was told I would hear back in a couple weeks. I never heard anything and even called the store. A woman answered and told me everyone was busy so someone would call me back in thirty minutes. That was 5 days ago. This has been the worst customer service experience ever. I regret chosing Jareds to create my fiances wedding band.

Beautiful jewellery and great customer service. The staff at Jareds are very friendly and always treat me better than any other jewelry store I have been in. They just helped me with a Pandora issue that I have been trying to resolve for months. They were more helpful than the actual Pandora store in Coconut Point. I will only be buying from Jared from here on out.

Had such a sweet sales rep help me pick out a few Pandora charms for my daughters 16 th bday gift!! Thank you Lorain for all your help- haven’t been back to Jared’s for a few years but now I will definitely be back.. Jared is lucky to have her😊

I recently purchased an item online for store pick-up, when I walked in I was greeted promptly by Eric. He made my pick up fast and efficient. He ran through the diamonds bond lifetime guarantee with me and answered all my questions. Ive never had a negative experience at this location. I will be returning for years to come.

10 trips, 5 phone calls, and 4 months without my engagement ring (no exaggeration) we did not even get our custom made piece. It was a nightmare of miscommunication and broken promises, and I will take my business elsewhere in the future.

Love the store very helpful sales people, would go back anytime.....

I had such a great experience at Jared! My husband and I drove to this Jared from Naples because they are the only Jared in my area that sells a specific kind of watch Ive wanted called a Michele Watch.Upon arriving I was greeted by the friendly staff with big smiles..they were so helpful. An employee named Eli helped us. He was so friendly and knowledgeable. Come to find out they not only didnt sell the watch that I wanted but Michele Watches didnt even make that watch anymore! I was devastated since Ive been wanting this particular watch for about 10 years.Eli was ON IT! He contacted the special orders department, who then contacted Michele Watches and they had my watch specially made just for me. Eli told me that it could take up to 3 months for me to receive my watch since it was SUCH a special order. Hearing this was kind of a bummer since I was really excited to receive it.Less than a month goes by and I receive a call from Eli just letting me know the status of my order. He was so understanding and helpful and gave me a time frame of about 85 days. Eli really went the extra mile for me...he didnt have to call me but he knew how excited I was to receive my watch and I felt like he actually did care about my order. It was also nice to know that he was looking out for my order considering it was a purchase over $2,000.I only waited for my watch for a little over a month before getting a call that it came in!!! I was sad to know that Eli wasnt working that day, as I wanted to THANK him for really going above and beyond for me.Thanks Eli and the Entire staff at Jared Bell Tower, A job well done!

Long story..bottom line..lies followed by poor customer service..except for Marlene who went above and beyond to fix her co workers poor work ethic and lack of desire to do their best..Marlene, thank for your genuine desire to make this customer happy..Denise, you get a FAT ZERO for your horrible service...Chris you are on the FAT ZERO list as well as the blonde that said the order would be shipped..bad customer service from the 3 of you

I have known people who have had bad experience with Pandora jewelry and accessories at a mall a few miles north from Jared. Jared has great selection of Pandora jewelry and accessories. Even the tool to change the charms without damage. Give them a try and decide.

Purchased my 3rd TAG from them, 2nd from this location. Prices are in line with the market. All the watch display cases have lot of dust and petrified bugs. The staff has always been fine but I just pop in to get what I want.

First time I bought jewellery I dressed as sloppy as possible and Jared was the only store that didnt look at me like I was there to steal something. Been going there for 6 years since, and staff has always been helpful and nice. All jewelry Ive gotten from there has stayed intact. Any problems were self inflicted and fixed promptly with no hassle. Most of the staff has changed but still get a good vibe everytime I go.

Trust me with the way you are treated overtime you wont want the diamond bond, because youll have to come back. No one seems to want to work and the representatives are defensive with simple questions.

Wow, incredibly over-priced on every single item.

Frank is AMAZING!! Super knowledgeable and very helpful! His Customer service is top notch!!

Rude managerNeeded 3 of my rings that we purchased from Jared cleaned, polished & inspected. The manager said theyd be ready the following day Id have to leave them overnight. We moved here & our previous location that did all our inspections & cleanings only ever took 1-2 hours. As I was trying to talk to him (I use him loosely) he continued to interpret me. This location is ran horribly and has lost our business. We will never be treated this way again. Also customer service is the most important thing, without us they have no jobs.

Went there wasnt even told hi or I will be with you in a second. Stood at one section I wanted to look at and nothing. I was there for 30 mins without a hi or any acknowledgement so I walked out and wont ever be back

Very pleasant sales woman. Easy exchange.

Does not communicate on a simple watch repair. Dont expect information from them on status, still waiting. One watch was held in the store for 12 days before shipped. Will SEE WHAT HAPPENS HERE. UGHUPDATE: We will see if THEIR WORDS are worth anything. After calling corporate to locate 2 watches, one manager FINALLY CALLED BACK. (short handed in staff) Watches were found, and after sitting there 12 days before being shipped out for repair, they offered to pick up the tab. BUT, WE WILL SEE, nothing in writing.Will I go back?.......................LOL If you wish to have a stress filled event.

This location is nice and clean, the people working there are friendly unless you have an issue with a warranty.

This store doesnt put warranty inspections into the computer. You only have to do a couple things right to keep customers happy. This store almost cost me warranty work at another store because of their oversight.

Horrible. I have to admit I wasnt expecting a good experience. My 6 month inspections on my diamond anniversary ring and diamond earrings takes place every December and June. In order for the guarantee to stay in effect for full replacement, I have to have these pieces inspected every six months. I now dread this. In December we had the inspections at Coconut Point and left there so angry, we vowed to never go into that store again. Little did I know the sales staff is very much the same here in Bell Towers. Its very evident once the staff determines youre not intending to purchase the helpfulness leaves their demeanor. In both instances we were passed off to a second person. The second person(s) had no interest in helping us and continue to overtalk me while I was trying to explain my situation. When I brought it to the attention of the salesman at Bell Towers that he is doing exactly what the salesperson at Coconut Point did - overtalk me and not LISTEN to what I was saying....he immediately shut up and did not say another word to me - including apologize, or ask me to finish what I was saying. At Coconut Point they told me I didnt need to bring my paperwork anymore it would be in the computer. Nope. Some of my information was in the computer, but lo and behold not my anniversary ring (purchased in 2011) which had been in the records every six months previously. I am very upset. If I hadnt had my records, would they have honored their guarantee? I had two loose stones (they say) so I had to leave my ring for a few hours. (Originally, they said I would have to come back the next day). When I picked up the ring I asked for a copy of the repair ticket. His answer, What for? I replied, For my records. He said, We have everything in the computer. HAHAHA. I said nothing else. He made me a photocopy and I left there dreading my next inspection in December. WONT BUY ANOTHER THING FROM JARED. I dont trust them and their service stinks.

Does appraisals on anyones jewelry

ZERO STARS... AT THE BELL TOWER LOCATION.I am not even going to go into details as to what happend when my husband and i went there last saturday 5.12.18 to get a new wedding band. RUDE, RUDE, RUDE sales person and even worse manager (female). We have been going there for 5 + years and were just absolutely floored as to how their staff acts. They must learn from their managers???We did ended up traveling to Coconut Point location, where service and staff was absolutely outstanding. I live 2 minutes away from Jareds in Bell Tower and will have to drive 30 mintues out of my way to have my rings cleaned and inspected or any future purchases. I will never step foot into Jareds at Bell Tower. I am seeing alot of similar posts / reviews in regard to rudness of their staff at that location and it doesnt seem like Jared s is doing anything about it. I guess they dont care either. Very disappointing....

I am extremely pleased with the customer service that I received! The jewelry selection is beautiful and the sales associates are friendly and welcoming.

Was told, put it on layaway today pick it up tomorrow save 15% but im here now !!!!! With money in hand why drive back the next day. So i got it somewhere else..

My mother bought my daughter for her 16th Birthday a real nice sterling silver open heart ring, back in November. I noticed when she was wearing the ring it looked really dirty, well it was badly pitted, so we took the ring back to Jareds to have them look at it, and the Lady who waited on my mother and daughter, WASNT very nice, and accused my daughter of having her hands in strong Chemicals, or been in a hot tub, which we dont own, and as for chemicals the strongest may have been antibacterial soap, the lady waiting on them acted as if she didnt believe my daughter and was rude, they are going to take care of the ring, but you could tell they werent real happy about it! They wont have to worry about seeing any of my family again, because we WONT be going back! ps. The manager was Terribly rude as well!!!!!!

Went in to get a Tag Heuer watch band resized and my Wifes Seiko band resized. We bought neither of these at Jared. They resized both for free and only asked that the next time we were in the market for a watch or jewelry to give them a opportunity. Very professional and polite.

Quick and immediate assistance even on Christmas Eve!

DESERVES NO STARS! You would think after getting negative reviews they would do something about thier rude staff.My husband and I purchased several items from Jared sover the years and when we moved here we thought it was convenient they were so close. The last two times I was in here trying to get my 46,000.00 wedding set cleaned and checked they were rude and just couldnt be bothered. I was even looking for a graduation gift for my 17 year old daughter. The lady that was waiting on me couldnt find our name in thier system and said there was no way my husband and I purchased my rings at Jared. Then I asked if maybe the manager or someone else could take a quick look and she said I already told you its not in the computer.Well guess what - the other employee who was embarrassed at her behavior helps me and a miracle occurred because she found it under my husbands name WITH THE SAME PAPERS we gave the rude lady. She said the papers had all the correct informations needed. The 2nd employee apologized,had my rings cleaned, and needless to say we DID NOT and WILL NOT ever purchase ANYTHING from this location again. WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED.

Very rude manager!!! As I am PURCHASING a Pandora necklace, my 3 year old is literally holding a donation metal box while she is donating all the coins out of my purse into it, he comes to the sales rep to let her know to grab the box from my child! Very rude and would rather shop somewhere else!!!

I stopped by to see if they could replace a battery in my watch. I get it that they are not an authorized dealer for this high-end brand so could not actually perform the service. However, they were so unhelpful, unfriendly and unwilling to even check to see if their watch repair service is authorized for this brand. They clearly sent the message to me -Dont waste my time!

Good

Great service and a knowledgeable & friendly staff. Dr. Rob - Fort Myers Chiropractor

I went there at 10 oclock when the store is supposed to be open the doors were locked... As I looked in nobody came to open the doors, so I went elsewhere to make my purchase

GREAT customer service

It took Jarad 6 weeks to repair my watch band. They had to replace 0ne pin, the cost was $63.!! The watch cost about $450 new....so the one pin cost 14% of the entire watch!! Plus they could not do it in the store, they had to send it out!! I will NEVER set foot in a Jarad again and I suggest you be forewarned...they are not helpful at all and their charges are outrageous on repairs.

Great customer service.

Luv was great and very helpful with our purchases!

Terrible service and watch selection.

Worst retail experience I have ever had. The gentleman in the diamond ring section was rude and disrespectful. I will never return to this store.

Great service

WONDERFUL

Mia & the rest of the staff were extremely helpful and accommodating. This was my first experience buying jewelry for myself and I will definitely be back for any and all of my future jewelry needs!