First time I went they messed up every single one of my screws and another Firestone had to fix it. Tried them again in a bind. They didnt take my car in at the appointment time even though they were not busy and it took over an hour and a half for a half hour job. Mechanic even got mad when the cashier asked him to hurry. I am sure he messed up. Never again.

Messed up my car on vacation was dreading having to stop at the machanic before driving home. Had an amazing experience. SCOTT ! Took care of me and my car. Such a gentleman even let us ask him 100 questions about the surrounding area. 10/10 would recommend!

My favorite firestone location always friendly and very informative and letting me know whats going on or needs to be done, the amazing technicians, the amazing management always go above and beyond

We came here after making an appointment online. Tire change was about $320 for two tires after taxes. We sure needed them because we’re driving to Texas. The interior place where you wait was clean and comfortable with ac. Jason, the Representative, was pretty nice on helping us out. It took about an hour and a half, so ubering somewhere close to eat or hang out at while waiting wasn’t so far. Thank you to everyone!Tip: reserve an appointment online to cut down on waiting.

They just want to sell tires. Don’t expect patches, balancing or any other tire related services if your tires aren’t brand new. New tire prices are reasonable but support a mom and pop shop instead or go to Costco. Alignment was better before I dropped it off. It drifts to the left worse than before the supposed alignment.

Gave us a tire change right before they closed because we had an emergency flat. Quick and very appreciated

Brought in two fleet vehicles with tire problems. Had been to another Firestone store they didnt have enough help on to fix the tires in less than 4 hrs.! This place had the help on got me out both times in under an hour!

Had a great experience here with no apt during a busy part of the day. Everyone was super kind and they got me out sooner than expected. Great care here.

Cant go wrong with Firestone! The guys there do awesome work!

The men were pleasant, made suggestion, I did not wait long.I will go back for all my car needs

For a Bills fan, Scott Chudzick took care of me and my vehicle. He stood by his word to have my car inspected and operational within the same day. He even went as far as to visually check on the status of my vehicle on his day off. Now that’s what I call service. All around good experience! Thanks Scott!!!Dolphins4Life

Firestone is an awesome place, everyone is nice and professional. Prices are affordable and services excellent.

Short turn around time. Courteous staff. Price as quoted.

Kristina is a rock star service advisor.

Put the wrong differential on my truck, did correct their mistake free of charge though it took over a month for them to fix it and they put a rusty used axel on my 60k mile 03 sonoma. didnt even give me the option to buy remanufactured. The first axel they put on they just gave me the truck and something seemed off. As I was merging onto the freeway to head home I realized I was keeping up with traffic and my speedometer read almost 20 under the speed limit. Had to take it back and they finally found the right one and installed it. afterward I was super paranoid that they even did that correctly. Sent the truck to another location to be checked out and they have me a bunch of hassle. Truck hasnt really felt the same since they worked on it and they couldnt find anything wrong after a week off work I just took my truck back. The brakes arent as smooth as they were and I get a wobble at certain speeds like a tires off balance. I will never use a firestone again. Just take it to the dealership.

Most pleasant and hospital representative. I am happy with my transaction. Thank you Russell, your professionalism and courtesy is appreciated.

Was reccomend to them by tirerack as a certified installer for my tire pressure sensor that went bad. When i got there i was told they didnt install them if they didnt order them. Went down the road to tire choice where they gladly installed it for me.

Brought my car in to be checked my breaks where acting up. I try to explain its all I wanted looked at. This place use to be a pretty good shop.Your front desk crew have no respect.The two guys Jason and Julio spoke over me.And the guy Christian was awesome.He heard me out and was very responsive and understanding.Please speak to your service men up front.

Caused over $4,000.00 in damages to company vehicle. Blendon was the tech, he showed no concern after he hit the company vehicle with its own tire/rim combo. He was too lazy to open the tail gate. My appointment was for a warranty tire sensor, after roughly 2 months of trying to get scheduled in, and stopping by, for the replacement after their initial install. AND his name was not even on the repair order! The manager quickly filed a claim, which was expected. After another month of taking time away from my company to get quotes and schedule repairs, we are told that we must cover part of the cost for the rental. They have cost my company quite a bit of time, money, and aggravation. As a former technician/employee with BSRO, and a technician for 20+ years, this has been more of an inconvenience and dereliction than it needed or could have been.

Just want to say a job well done!! After new tires, alinement and oil change for my 2011 corvette our drive home from Fort Myers fl to wis was flawless no issues with the work performed. The balancing and alinement were perfect. Thanks Kristina and the tech that performed the work Darrin.

First off I like to say! This location does not deserve a 2star.But because a gentlemen from New York worked on my car and was so sweet he gets a 5 star!As for a guys name Jason and Julio I had a few questions. .My friend brought her car in and she recommend I go here. I go to ask questions and they just act as if I was dumb.I never felt so out of placeI will be calling the main office. 1200.00 spent I should had been treated better

Great customer service and friendly!

Ill never will go again to this shop, the one in Cape Coral on Cape Coral Parkway does much better work!!

Excellent job! Exceptional people, especially Ashley and Steven... Ashley is amazing amd she goes the extra mile for you!

Everything was great 👍

Deceptive practices. Went there with a tire in hand asked for a leak repair, could see a screw in the tire. No cost was given by the service advisor. A short time later, I was told the tire was ready. Was given a bill for 32.00. They replaced the valve and balanced the wheel which I didn’t ask for, but was charged for. Just wanted the tire plugged!!!! They ripped me off. Please don’t go there.

Horrible service. I called for an appointment. They only needed to replace two tires. Waited for an hour. Finally got to my car and the guy working on it ran out for food. Im not sure why you need an appointment when they are no where close to servicing the time.

Man brought my girls truck in to get new tires.Your front desk worker Julio and Jason they need to find new hobbies.As for the dude working on my girls ride.I done called the main office why is there grease on the seat and her tire light on?Her a.c not working right. And should not take 4 hrs .

Someone stolen a purse from my car! It’s just happen in Thursday. Had some important papers in there.

Please teach your crew some respect.And to do there job correctly.Its bad enough your serives manger Julio talks over the young man fixing my car.And then my self check engine light is on.As well as the air bag.Fox your store. Next time will be a call to the main office.

Went to have a tire repaired that was leaking air. Although they tried to find leak with no success they were honest about it and did not try to sell me another new tire that shows alot about this shop. Good quality work and honest repairs.

Highly recommend. Steve is polite, patient, and very cooperative. Got my 4 new tires, alignment, and maintenance on my vehicle. Yes the wait can be lengthy but COME ON! Its cars theyre working on not drive thru orders. Wait was worth it. 🙂 Thank you Firestone!

Please DONT GO HEREwhy is it that when you call they just pick up and say hello? I called 3 times and a guy name Jason picks up was rude.I have called to make a appointment and a lady name Gracie has picked up and just says hello Gracie..What about the name of place Im calling...I dont understand how people can get a job.As for my tires thank you a bit over priced and the guy who worked on it was amazingly nice.As for others please do a better job then to stand and sit at curbside. Reading some of the reviews you would think the office would reach out.

Went in for a oil change and the service was great. The emergency breaks was left in why is beyond me. When I drove off I did not know till I smelled burning and had to pull over at the mall location where they help me.Also like to add that I think if your workers are going to smokeSmoke away from customers!Also arent you to stay 6 feet apart in a time like thissaw all the guys and one girl just standing like they had no job!I will not go back to this locationI may like to add Ramone was amazing and nice he was very kind there where 2 men looking at my car so Im not sure who left my breaks on but he spoke to me he was nice .

First of all, the only reason that this store is getting 3 stars is because of one of the technicians, Ramone and customer service rep., Gracie. With that being said, let me tell you why I will never go back there and will never recommend this place to anyone. I spent over $1200 there today on my F350 Dually and was talking to them about purchasing 6 brand new tires. I paid my bill Over the phone before I even got there. On my way to pick my dually up, my F150 got a nail in the tire and started losing air quickly. I get there 30 minutes before they close and ask the customer service rep., Jason if he could check my tire. He said no. He could tell me how much pressure is in it but nothing else. I explained to him that I didn’t need him to check the pressure because I already know what the pressure is and that it’s leaking. I just wanted it plugged so I could get it home for my husband to take care of it. Ramone saw me outside with my 2 kids trying to get the tire taken care of and came over and took the tire off. It wasn’t something we could’ve done without him because the F150 is lifted and our jack wouldn’t have done the job by itself. I don’t leave bad reviews but I am this time and I will be calling the store manager and possibly corporate first thing in the morning.

We have been using Firestone for our 2 vehicles since 1999. We use to live in Illinois until 5 years ago and was treated very well with excellent service. We have noticed over the last year in Fort Myers that the service has been getting worse. This morning I dropped off our vehicle early for an oil change and tire rotation. I mentioned to the lady that I had a low tire pressure on one of the tires and asked if they would check the tire for a leak. She put it on the ticket to be looked at. She asked if I had purchased my tires from firestone and I replied that we have always bought our tires from firestone. I informed her that we had the lifetime balance and rotation on the tires. They called me a few hours later saying the car was ready for pick up. When I arrived a different lady was checking me out on my bill. She said it was $140 so I asked what they did and she said oil change and a lifetime tire rotation and balance was added for $99. I told her I already had paid for the lifetime service when I originally purchased the tires. She said it was likely an error when they clicked on the square as they are over the top of each other. I then paid for the $40 some dollar oil change. Before leaving I asked her about the leaky tire and if the pressure was low. She said I dont know and she would talk to the technician. She said that 2 tires had low tread and I should start shopping for tires. She went into the shop to talk to the technician in which he came into the lobby asking if he could talk to me outside. His name was Ramone and as we were walking he asked if my car was a front wheel drive which it is. He said you need 4 new tires as your back tires have low tread. He went on to say he didnt rotate the tires as if he put them in front they would wear faster. I asked him if he found any leaks on the tires as it was listed to check the tires. He said he didnt check any of the tire pressures or look for any leaks. Quite frankly I cant believe how awful the service has become. He didnt do anything about the tires but to say you need 4 new tires. My vehicle has 226K miles and I wouldnt put 4 new tires unless it needed them. Firestone has lost a 20 year customer because of this horrible service. By the way I stopped at WaWa gas station and my driver rear tire had 21 pounds of pressure.

Auto care was great but the service was less so. Waited for about fifteen minutes just to talk to someone because the clerk was talking to someone about herself and usually I don’t care but as someone who’s worked in customer service, I know that you take care of guests and then go back to conversations. I was told that it’s be about two hours, which I was fine with, but then I ended up waiting an extra hour there because they didn’t tell me the car was ready. The only reason I realized it was ready was because I saw it outside of the shop and went to ask about it, and the clerk said, “Oh yeah, you’re all set to go.” So thanks for that, that was really great and awesome. 👍

Hi, my name is Kachine and I had brought my car in with few problems with my car turning over one time then putting in gear and it not going anywhere. Then when turning it off and trying to turn it back on and it won’t turn over so I have to have jumper cables to get it on and in gear. When I had taken it here I got a call about and hour later saying that they needed to change the battery and that battery problems were linked to transmission problems and that the codes that they ran were transmission problems.....? All the codes went away obviously because that is what happens when you unplug a battery and plug it back it wether it is new or not. (Keep in mind these people don’t work on transmissions, and they didn’t tell me this neither until I called them back ab how my car didn’t work again). Furthermore, I got in my car the next day and it did the exact same thing I had problems with before and I called and they said that it was a transmission problem (what it probably was before) and they just said that I needed to unplug the battery and plug it back in and it would get rid of all the codes, like they done before. In reality it was just a big scam to get $222 from me for a battery knowing that the codes would go away for a day and me call back then they blame it on transmission problems and they didn’t even tell me they don’t work on transmissions.

Got charged for a front end alignment that they on the paperwork say they couldn’t do because of a part but never asked to replace it, just here’s your bill 😏and smile, so I got my money back because nothing was done really!! Replaced the bolt!! That’s right all that needed replaced was one bolt, I ordered it on Amazon put it on myself then took my truck over to sears and got it aligned for 35 dollars cheaper and better service 😲

UPDATE: After coming here for the better part of two years, I have to say the quality has gone down significantly. New people have started working here and they are just terrible. This place is only good for a 4 hour oil change. Good luck even finding someone here that can fix any issues you have. But dont worry, they will still charge you for it. I dont think I will be using their services anymore. Back to the dealer I go. Kristina is very good but Troy is incompetent.Best service shop in town. Only once did I have an issue and they were quick to make it right and better than I imagined. They dont pressure you into sales, but they are honest if you need something. Their prices are better than anywhere and the quality is top notch. Most recently my mom said she stopped in there to ha e her tire checked and they said they didnt have time. That didnt make me too happy but for all the other great stuff they have done for me and my vehicle, they earned 5/5.

I like to start by saying this was not always a bad location.I have been here many times.There serives the other day was horrible and uncalled for.After seeing some reviews its looks like your team lacks contact.After 3 days to think what to say.I called the main office all ready and gave word on a young lady and 2 other service mangers.I came in a two days in a row and there actions did not change.Also I can hear pretty well they dont need to tell like they did 4 feet away!Please speak to your team and serives management team about customer service.I came in for a oil change and too see about tires.Thank you and hopefully the store gets better workers.

Kristina the manager was wonderful! She exceeded my expectations and answer all my questions. They made sure to take care of my Tacoma really well with proper care and professionalism. I was able to fit 35s on them with no issue. Darrien the alignment tech was very detailed. He was trained very well. Both the manager and technician was very knowledgeable. I would recommend them to my friends and family. Thanks!!

Good service

Jason was awesome. Great customer service and fast.

This is the 3rd or 4th time I’ve patronized this particular Firestone. They do very good work and are always patient to explain the processes to me. I know very little about car, so I always bombard them with questions! ;-) Julio (who was working up front) was very kind and helpful. Made me smile on a very bad day. Thanks also to the technicians who’ve worked on my beat-up ‘98 Honda CR-V!

Love this place they take care our cars perfectly

I stopped in yesterday to get an estimate on my old clunker and Kristina (manager) was kind, helpful, efficient, professional, and thorough in her explanations. She didn’t lose patience with me for a moment even while I asked a litany of questions! Thanks to the whole awesome team at Firestone Ft. Myers (Executive Cir. location)!

The best customer service ever! I have made appointments and they took me in way earlier than expected. Very fast service and they do not try to charge you more than you should be paying. Great deals. I will definitely return for any future car issues. I reccomend!

Raymond was helpful and trustworthy.

I will start by saying this place was by far the worse serives I got.I never felt so uncomfortable to go into shop to see about my breaks and back end lights in my life.To pull up and see the service men standing around as well no one offer to helpAnd then I waited 2 hrs I leftI have all ready all called the main office.You also dont eye ball woman because they are wearing a dress. Witch was long. They acted like animals.!

Amazing service always! Kristina the manager is a truly sweet person. She always takes care of us like family. We will keep coming back as long as she is the manager.... Hats off to the person that hired this amazing women.

My service member was very good. The mechanics were great too! The alignment he preformed felt good to the drive and tire exchange was quick. Overall service was perfect, and timed out exactly what the service manager stated it would be. Thanks!

Very professional and knowledgeable, Kind. Hopefully theyll remain that way. Other branches should follow their example.

Second time i am rating this guys theyre honest and professional please my fellow customers tip this guys or something they will always go an extra mile lead by Julio, Clyde and the best solid crew any day 👍👍👍👍👍

Came in to get my car checked out..Said there was a wait witch was perfectly ok.So I waited and a hr goes by.Your guy up front in the main areaJason was beyond rude.I asked about my tires to a different gentlemen did not catch his name. But when I asked about my tires he acted clueless.

It was great. They checked everything the truck and informed me about the issues that I was having. They are busy but with the service, professionalism and friendliness, it was well worth the wait!

I have used this store many times, but the last brake job I had done on my wifes Nissan Pathfinder was not a good experience. First off the price seemed to be a little high, was told I needed new rotors in the rear, no problem but one of the new rotors is constantly, totally rusted, I understand that rotors get light rust wheh sitting even overnight, but the rear right rotor is constantly heavely rusted, looks like it came off a junkyard car. All 3 other rotors are fine. There is definitely something wrong with the rear right rotor. I have a spare car that sits outside for months at a time and even its rotors are no where as rusted as the one Firestone put on that was supposed to be new. For the amount of money I paid Id expect it to be the same as the other 3. This thing is covered in heavy rust 24 hours a day.

Was in a few months ago.And the front desk supervisors where standing around on the phones.If you have all the time to sit thats the place to go.

The best Firestone in lee county!! Ive been to them all.

Agreed to get the compressor replaced and have a belt changed out, all in all before tax was going to get charged 840. Walked in to get charged 1180 for additional services which I never agreed to. Was never told beforehand that the hvac pump needed to get replaced in order to fix the ac. Still walked out paying 980 after taxes,(50 for an inspection btw) the only reason they get 1 star is that they waived the hvac.Its a shame. Been going here for years just to get sheisted. Horrible business, save your money and learn from me, go elsewhere. Their integrity is garbage.

A rare find in my book. An auto maintenance shop that does not push extra sales on you, is fair, and courteous. Kristina and Nathan at the desk are great. Ive gone to this location 6 times now. Its not just a one time visit thumbs up review here. Im very happy with this location. Good job!

Were not very helpful all we needed was a battery check. did not have time to wait 6 hours

Never take your car here.The guys there are a joke and take nothing serious with your concerns.Waited a few hrs for things to get done. And I saw nothing but chit chatting.Front staff was the same.1 star from me is all they will get.

Just got new tires and had an oil change done. The staff was great, the service wonderful and the prices fair! Awesome experience. Ill tell ya though, what made my visit 5 star....was the Assistant Manager Christina(sp). Her customer service was on point...she made me feel welcomed, important and appreciated and she was incredibly knowledgeable.

This place is beyond amazing! I came in unexpectedly with car engine issues as I was driving through the area 2 hours away from home. This was one of the few shops open on a Sunday. The customer service was A+ and they were so honest that it makes me wish they were closer to home. I would definitely recommend this to everyone. Shout out to Jesse who really helped me out, I hope they give that guy a raise!

As usual, I was a highly satisfied with my experience again at Firestone. Nate, my sales advisor was polite and professional on the phone and in the store. My technician, Aries, did a great job while I waited for my car to get repaired. This is my go to place for tires, oil, check-ups, tune-ups, etc. I truly appreciate their honest and exceptional work.

Nathan was fantastic in keeping me informed about the progress of my tire installation and alignment. He even told me that a part that was previously recommended (engine filter) did, in fact, NOT need to be replaced! What auto repair shop does that?! I fully recommend the Firestone store on Executive Circle. Every staff member has always been welcoming and helpful.

Kristina is wonderful and so is the rest of the staff. Shes been very polite everytime I speak with her. Something went wrong and she was super quick and professional about fixing the issue.

Very slow and unfair! As well with being over priced.The employees up front where rude.

The manager wasnt necessarily rude, but basically told me I was wasting his time with my lifetime alignment I bought and made me feel uncomfortable the entire time. Tried to sell me things I didnt need and wouldnt do my alignment (I purchased lifetime alignment with tired I bought at Firestone). I always go to the skyline location in Cape Coral, however this location was more convenient today. Make the drive to skyline, its well worth it. Its like a completely different company! Staff is trustworthy and friendly, and they dont try to sell me things I dont need or make me feel uncomfortable.

Quick fixes for like oil changes, battery service, ailments. In depth stuff like Sensors, out of their league. They will try to help you, but working on them they were inept. Julio is great up front, Kristina has left. So I use them for the basic stuff.

Awesome

The best service I’ve ever had! Everybody was so friendly and informative, a place I would trust. Will definitely be coming back!

I booked my appointment through their website. When I went in they said they accidentally double booked. I didn’t mind because stuff happens and I ended up rescheduling. Unfortunately the day of my rescheduled appointment I had to stay late at my work. I called beforehand to cancel. A couple of days later I called them to make a new appointment. I thought talking to an actual employee would make my appointment set in stone. I thought that nothing would go wrong. I was sorely mistaken. I walk in the day of my oil change appointment to find out that they did not save my appointment. They couldn’t fit me in either because they were under staffed.Save your money and definitely save your time by going somewhere, ANYWHERE else.

I need an oil change, 2 new tires and a rotation, after reading these reviews I honestly didnt want to go but they are 2 mins from my home so I went, walked in, there wasnt anyone in the front, waited 5 mins no-one came so I left, Ill be spending my money some where else.

If you want, hours and hours of waiting, even for simple work, oil fingers inside and outside your clean vehicle, parts coming lose underneath your vehicle 30 seconds after you leave the shop, vehicle returned with hood open, over pricing, and so on, this is the place to go!Also I got an alignment done, I paid 87$ for it, same day, I heard a customer complaint about this high price for an alignment, and the Firestone sales assistant, gives her a discount, so the customer only pays 47$ (wait a minute! Did I just pay 40$ more, for the same work, guess I did).Then I got my a/c checked, this I only paid 35$ for, but another customer complaints about this fee, guess what, he gets the a/c check, for absolutely free (wait a minute! Did I just pay 35$, for the same service, which this customer got for free, guess I did).Im usually a very positive person, and there are several years in between my bad reviews, but Firestone, is definitely not a place, I would recommend to anyone in Fort Myers.

I love coming to this shop. They work with you and are concerned about the cost for you. Krystina is amazing. She helps you get in and out and makes sure your satisfied with the service. She helped us get in and out and made sure she understood why they were doing what was needed to my car.

Took my girl ride in to get new tires.Try tell me she needed breaks and oil change.I left I did her breaks and oil change the night before.This place a joke!Yall scammers!

Everyone at this location has been so nice and helpful. I recently interacted with Michelle, Kristina and Nate. All three of these individuals were so helpful and genuinely seemed interested in me and the service I received.

Awesome experience. Showed up last minute, at like 6:35pm and ended up at the wrong firestone where I didnt have an appointment, Tom got me right in and got the alignment that I desperately needed done. Julio was the mechanic I believe. Very friendly. Everyone was. In and out and my car feels so much better. Thanks to everyone that helped me out there today!!!

Forced me to buy a new tire after finding a nail in mine. Stated that, it was policy and they werent allowed to patch a tire or put a bad one back on the vehicle. A second time I was charged for diagnosing my vehicle even though they could not find nothing wrong with it. Im sorry but where I come from if your shop isnt competent enough to find the problem, you apologize to the customer and suggest a higher qualified establishment that might be able to help them. Ive personally met people that used to work here and advised against taking a car there.

Beware! ! My AC wasnt working. Robert said 2 lines had leaks. Dealer kit only available for $1300. I checked and hoses only available at Napa, Auto zone and dealer for only $300. Total lie and rip off. Go anywhere else.

Patrick assisted us in finding tires for my wifes car. Amazing customer service, very decent price, and a quick turn around! Thanks Mr. Sheehan!

It was great. Kristina is an amazing store manager. Nice workers at this location. Michelle is the sweetest.

I waited 20 minutes to speak to a gentlemen about my tires and oil change.For him to look over me to help someone else.Then when I got help by a young lady they began to flirt.Never will I go again.

DONT EVER GO HERE!!!! they dont even deserve 1 star. This is the worst place I have ever been. Staff was very rude. They were driving my car like maniacs. Moved all my mirror and my seat was leaned all the way back.

I dont recommend this location.I saw reviews before hand and seeing new ones made me wish I did not have my car seen.My tire light is on.. My oil light is still telling me change the oil.Everyone looked not happy they looked annoyed and thats not good customer service.

This store is unlike many of the other Firestone locations in a good way. Tom (location Manager) is always on top of the issues and when working with the fleet department is diligent in getting replays for authorations to complete a job. Additionally, after checking engine oil after its been changed its full as it should be. I took my vehicle literally a half mile to their competition next to DQ once. After they changed the oil it was down a quart. Their reply was thats strange, well take care of it. Strange nothing, its stealing from their customers! Also, Toms Firestone has never replaced anything that was not needed. They are gets you in and out as fast as possible, again its not that way at other locations. Tom, keep running your shop as you do. Your customers do appreciate it!

Staff were extremely friendly and helpful. Went in for routine maintenance and have no complaints! Waiting area/lounge was comfortable.

Went in for a shaking steering wheel got a diagnostic tires needed to be rotated and guess what they did it for FREEE just paid 10.63 that was only for the safety diagnostic test and Im happy left with a steady stiring wheel and my hood fixed best place ever😁

One word outstanding. Two of the counter staff Christina and Nathan both very knowledgeable very helpful highly recommended prices arent bad willing to help willing to work

The woman helping us was very knowledgeable and provided excellent customer service while our car was being worked on.

It was little bit more than I expected but anyway they did great job. I had starter problem and they take care of me called to towing brought my vehicle and fixed for two hours without an appointment

Too expensive and caused my check engine light to go on. The gentlemen their will always say theres an issue and there isnt. If you dont believe me go to Grease Monkeys get an oil change. Then go to Firestone a week later then ask if you need oil change. Take off the sticker on window lol. I guarantee they say yes you do. Then they wont even change it they take it back there and dont do it. They didnt even go under U had a piece of black tape over the the cap and that was unmoved meaning it wasnt drained.

Excellent service. I felt well taken care of. Michelle the manager is the best!

2 hrs to do my tire balance and rotation is unexceptable. I will purchase new tires somewhere else. Somewhere that can meet simple requests in a more reasonable amount of time.

These guys at this particular Firestone are amazing I came in to do just an alignment and they helped fix problems I didnt even see before they didnt bombard the price either best service I have ever gotten. Thank u guys again.

I drive from Lehigh acres to this location Kristina the store manger is awesome very easy to talk to and listen to the customer to make sure that the problem if any done right the first time I love the fact that they do not do any work until they clear it with the customer they let you know the price up front with no surprises and if there is a special she will make it known and extended the offer to you to save you money I find it refreshing to do business with a repair shop with great customer service and great prices.

Honest, knowledgeable. Never disappointed, and they take good care of me.

To Whom it My Concern;I want to acknowledge your one-of-kind Managers, Michelle Vanhouter.Ms. Vanhouter is a diamond in the rough. With all the so called managers out there, Ms. Vanhouter goes up and beyond when working with her clients in giving them the best service one could give. She truly cares about her customers and wants them to be satisfied repeat patrons. She made a big impression on me several months back with my car and again with my daughter’s car for new tires and oil change.She’s the BEST and should be recognized for your efforts because she really cares. There’s not too many people today you can that about.Respectfully,