They couldnt get to my vehicle in a timely manner and they could not help me in any way to get a rental even though my vehicle is under GM warranty. They wouldnt even keep me on the service list after I had to pick my car up because I had no vehicle to drive.

I keep coming back to Shottenkirk because of the people who work there. Friendly, professional, and knowledgeable. Im not even sure about which service Im rating, but I dont need to because its always excellent in all departments.

Let me tell you! Jack the sales man went above and beyond for my experience! Met all my wants and needs for the perfect truck I was wanting. Plus made it work for my budget. I’ve been to brad deery and their is nothing but horror stories and my horrible experience with them. I’m extremely happy with my experience and my Chevy Silverado. HIGHLY RECOMMENDED!!!!

Had a key made for my 2017 1/2 ton no problems, Staff was very helpful

I was told it would be $375.00 to replace sensor that had gone bad causing the problem of freon leaking resulting in no air conditioning. They ordered the sensor and installed. I was then informed the compressor clutch had gone bad and they would need to replace the compressor which would then bring the cost to repair to $1,463.63. I could not afford that at this time so told them to not replace compressor. I feel the problem was misdiagnosed originally. They should have been able to detect the defective compressor before I paid $539.99 to replace sensor which in turn did not solve the problem. Had they diagnosed the bad compressor to begin with, I would not have paid $539.99 to replace a sensor that did absolutely no good. I am out this money and still have no air conditioning. Will not do business with Shottenkirk again. I feel we should not have been charged, or at the very least, reduced charge since they misdiagnosed the problem to begin with. Thats a lot of money to a senior citizen on a fixed income and to not have the problem resolved in the end. My next stop is a Ford dealer!

Very fast and good service. They really take of your vehicle the right way. Great prices.Do everything that needs to be done and don’t try to add on a lot of other things that don’t need serviced.

Very personal and professional. Great Team at the Fort Madison Shottenkirk store. I’ll be back!

The team here at Shottenkirk Ft. Madison is absolutely world class. Both my Sales Associate Keith and Sales Manager Adam had clear and open communication with me regarding any questions I had as well as the steps throughout the entire process. In addition, the Finance Manager Chris was got me a lower rate than my bank had with lower payments than they had quoted. Since I was purchasing from out of state, there were some logistics that I needed assistance with and Keith, Adam and Chris were happy to assist in any way they could.I had looked a multiple other vehicles before finding the one I ultimately purchased from Shottenkirk Ft. Madison but I can truly say the overall interaction was what led me to proceed with purchasing from them. If youre planning to purchase or lease any vehicle, you would be remiss if you didnt reach out to the fine folks at Shottenkirk Ft. Madison. Youll be glad you reached out to them and youll drive away with a vehicle youll be truly happy with.

Shottenkirk Fort Madison was a very pleasant experience. Everybody was very kind and worked hard to make sure we were comfortable and that we got the car we wanted. My wife and I are pretty indecisive people and they waited patiently while we worked throughout the day to figure out what would work best. Felt no pressure to buy and drove many vehicles.

I bought a new Truck on the 5th .. i was told at the time that the Truck was suppose to be delivered on the 11th .. the 11 came and went .. i called and ask when it was expected to be in ...they said should be in any day ... so i waited 2 weeks and no call from the dealer about the truck...so i went to GMC.com and talked to the chat service and was told truck was still sitting in storage with no eta on when it will be shipped . so i decided to just wait...the end of the month came so i decided to call around the 30 .. first time i called ... sales person was off.. and no one in the sales area would pick up... so i waited till the next night and they took a message and called me back and told me that my Truck was in Delayed status...at the end .. they offered me another truck which was similar,, but not the real color of my choosing ... so after Waiting 40 days after i actual singed the papers i got, a new truck...wasnt my first, 2nd or 3rd choice .. but i do like it... in the end.. i dont really blame the dealership.. they could of been more communicative with me about the Truck ... but i do understand the situation as it is in our country and the chip shortage and such... but i would think that there would be a more accurate listing BY GM on which Trucks are actually ready to be sold...i am a GM die hard fan... i am just a bit disappointed by this ...i still love My Truck though ..

Would highly recommend! Bought a used vehicle and had top notch service, especially buying it over the phone, they provided many pictures of the vehicle. Will definitely use them again

Everyone very pleasant and work done in a reasonable amount of time. Nice waiting area also.

Everyone was polite and courteous. Was a fairly efficient experience by that I mean we didnt spend all day at the dealership.

Thank you all for taking excellent care of us we appreciate it.

Nice waiting room and courteous helpers.

The crew at Shottenkirk in Ft. Madison. IA has ALWAYS treated me fairly, politely and with respect. I have NOTHING negative to say about them.

Had my vehicle towed there after an accident..was told each day that they would contact me yet did not..had to reach out and contact them day 4 still nothen has been done and they still have not reached out as stated...very poor customer service

Excellent customer service all the way through! Great salesman.

Great service! One of the best dealerships that Ive been to.

Not much to said but the service that I got was good and the tech that serve me was friendly and knowledgeable.

Great customer service! Picked up our Truck, serviced and brought it back. Minimal fee for the pick up and delivery. Thanks!

I had a part blow out of my purchased car. According to my local mechanic, as Im not from Ft. Madison, I had mismatched tires on my car, tires I had gotten off the lot. Since I was beyond my 3 month warranty, there was no help from the dealership. This turned into a $2,000 fix because of their incompetency.

Quick, fast, and easy. My bill was less than the estimate. You came and picked me up and brought me to the dealership. A+ 😊

Everything was smooth from the ordering to the delivery. Excellent job done by the all the staff I interacted with

Great people didnt mind the 2 hour drive to get there

Everything was taken care of including pickup and return of vehicle to my work.

Definitely will come back. My mom and I were disappointed (to say the least) with Shottenkirk in W. Burlington, and so the next day we went to this location and had the BEST customer service. We were treated with respect and taken very seriously. AND they got my moms payments exactly where she wanted for a vehicle she loves. Thank you all for the great experience and laughs. I will definitely be back for my next vehicle.

Couldnt be happier with the purchase of our 2017 Nissan Titan. Highly recommend Shottenkirk and Mike Wilson! For the first time I went alone to do the trade, and he was extremely respectful, patient, and professional to deal with! (They even sent someone up the next day to get my husbands signature so he didnt have to drive down there) Customer service after the trade was phenomenal as well! Definitely worth the drive from North Liberty! Highly recommend Mike!!

A little slow but service was good.

Brittany was patient and went above and beyond to help us make this deal.

Was told when I first called in that my car was safe to drive which I questioned and the lady was rude and we got disconnected before an appointment could be made. I called back but no one would answer. Called again 2 days later and the guy I talked to told me not to drive it and sent a tow truck to pick it up

I thoroughly enjoy coming here, the employees have become like my car family. Everyone knows me and my mom and it makes it a personable experience!

I recently had to have my car serviced. Kurt went above and beyond. Making arrangements to get a loaner car for me and set up towing. This all happened on a Friday evening, close to closing. Exceptional customer service.

They have been great working on all the issues of my new truck. Very helpful.

I had such a great experience helping my friend pick out her first car! The salesmen were very helpful and friendly. There was always someone starting up a friendly conversation with us making us feel very welcomed! I will definitely be recommending more of my friends from Minnesota to here! Was a long drive for us but TOTALLY worth it!

It was amazing I got a good deal on my triad in and I got a good deal on my new truck the people there was so nice I can’t wait to go back!!!

They go above and beyond to satisfiy

I was told when we bought the extended warranty that we could use it anywhere that had an approved technician. I took it to Vaughn automotive and was later called and told that it needed to come to your shop. That was fine since you transported it but its a lot of miles and time.

We worked with Kurt in the Service Department after experiencing issues with the transmission slipping on our truck. Other dealerships had suggested that “it’s just how those transmissions shift” but we knew this wasn’t the case. Kurt was able to locate the issue and the transmission ended up being replaced. He brought us a rental vehicle and was in touch every step of the way. We’ll definitely use Shottenkirk FM again!

Always helpful staff, great service and friendly people. This is my 6th purchase from Shottenkirk and I will continue to come back

I totalled my vehicle and they got me in a vehicle that day the car that I wanted. Fast and easy only place Ill go to get a vehicle.

Very accommodating with an internet sale! Brittany was awesome. 👍🏻

Jake Dobbler did great!

Fantastic dealership! I purchased my vehicle from them and had another one serviced there. Could not be happier with the service I received!

Jake was very helpful and helped us get the car we came there for, thanks Jake! Colin in the financial Dept was a big help as well!

I had such a great experience! I was grateful to leave with a great car and a great deal! Not to mention the kind salesmen that directed me through the process. I highly recommend Shottenkirk here in Fort Madison. I worked along side with Adam, jamie, and Chris! Great guys!!

Our sales person Mike was the absolute BEST! We would recommend him to our friends for their vehicle purchases!!

Jasmyne in the service department is deserving of a 5 star review and more! Her personality is out of this world and by the time you leave I promise it will be like you have known her forever! She was so informative and super helpful and patient with me and all of my questions! Shottenkirk is so lucky to have her and I will definitely be back!

Friendly people and really helped me as far as trading a car in and pricing monthly payments for a new one

I had an excellent experience with the Service Department! They answered all my questions, took care of me in a timely manner and was able to keep me in the loop about what was going on with my vehicle! 10/10

Kurt Jennings in the Service Department is a great asset to Shottenkirk! Honest and dependable service every time we have been there. Your whole service department is great!

We bought a 2016 GMC Sierra and the lock on the back door on the drivers side didn’t engage. We called the dealership and they said to brink it in so they could diagnose it and charged us $100 for it which okay fine we’ll then they said we needed a part and that would fix it well when all was said and done the total would be $400 and some but we literally just but it but they said since we didn’t buy that particular warranty then we had to pay. Do we had to pay for an issue that should have been fixed before we bought the car. I was very disappointed with the customer service and the fact that they don’t back up their cars. Definitely won’t be buying from them again.

Very helpful and very quick

Purchased a used car yesterday. Excellent service from the sales department. Up front and friendly service with zero-hassle conversations. A pleasant change from what Ive experienced with sales staff at other dealerships. Five stars all around in working with Cathy Sanders in sales, Tara Vincent in management and Collin in the finance office.

Always up front and honest with me on what my vehicle needs do a great job of explaining it all to me.

Kurt Jennings helped us today when I took my car in for service. Our experience with him and Shottenkirk was fantastic. He explained everything and kept me updated while I waited. I will definitely request him next time I return. Thanks Kurt!!!

It was really good.

They are always so friendly and always willing to answer any questions you may have!

Great customer service and friendly atmosphere throughout the entire dealership.The service department is full of integrity and honesty. They are truly looking out for the customer’s best interest which is a rare find in today’s world!My vehicle always leaves the detail shop in pristine condition which is hard to do considering it serves as a taxi to 3 kids! Kudos! 🙌

Loved everyone I dealt with. Brittany and Adam were awesome

Very friendly and helpful service. Especially from Jasmyne, she made sure to answer all of my questions and make sure I was very well taken care of. I will definitely be going back.

Bumper repair looks just like new..

Had a great experience with Kurt in the service department getting my oil changed! He always makes sure my vehicle is well taken care of!

I found the truck I wanted at Shottenkirk with help from GMs vehicle locator service and was willing to make the 3 hour drive from St. Louis, MO to Fort Madison, IA to make the purchase. I dealt with several Shottenkirk employees throughout the process and all were very helpful and responsive. They offered me a favorable price on my trade-in based upon some photos I sent them and did not renig on that price when I arrived at the dealership, always a concern on an out-of-town auto purchase. All in all I could not asked for a better buying experience.

Ive been to a few dealership service centers. Ive never really had a very good experience with them. Shottenkirk is different. Both of the service reps I dealt with were fantastic. Explained to me the service that is recommended and then let me choose. The service to my truck was performed quickly and then anything that was found was explained to me clearly. They took really good care of me. The folks that were in the waiting room with me seemed pretty pleased with the service they received as well.

Friendly well informed staff.

Kurt always takes good care of my issues promptly and thoroughly. I appreciate all his dedication to his customers

They were the top notch service. They fixed my vehicle and help me with part of the rental. This place is spot on. Kurt the service guy went out of his way and saved me over $1500 in repairs. Would recommend this place to everybody no matter what kind of car you drive.

Pulled in without an appointmentThey took care of it immediately

The had me sign paperwork on a car that wasnt on the lot but out on a loaner. Then i took the car to Iowa City to Hundi to get a recall fixed and thats when i found the car had been totaled out.

I had a great experience and was able to get all my questions answered by a young lady named Jazmine. We will be back due to the good service I got.

Service was quick and painless. Staff is very pleasant, especially Kurt Jennings!

The service department went above and beyond to make sure we were satisfied! This level of customer service and integrity earns customers for life!Hands down best service we have ever had and we are thankful! I would recommend to anyone!

Kurt Jennings-service rep is great to work with. I appreciate his honesty. Shottenkirk is always dependable.

They have zero conscience about selling junk vehicles.

Great service bought our car new here and 150000 miles later still getting all service done here

My husband and I drove almost 4 hours one way to the dealership, communication regarding the vehicle being there was great and it was available when we arrived. We were treated very well by our salesman and the manager. We both felt they went above and beyond to make sure we were satisfied with our purchase. We recommend this dealership.

Comfortable waiting area

The best car dealership around! Amazing sales staff and outstanding service. I wouldnt go anywhere else. They always go above and beyond me and everyone I know whos been there. I recommend Shottenkirk Fort Madison to everyone I know looking for a vehicle. They will definitely treat you right. Couldnt be happier with my experiences there. Thank you Shottenkirk!

Professional and clean environment. Kurt was our service rep and took very good care of us.

Drove from AZ to IA and needed an oil change once we reached our destination. A family member recommended Shottenkirks. Kurt was extremely pleasant to work with and advised me of future maintenance that would need to be done (didnt try to upsell me to do it now). Would highly recommend them for general maintenance of any vehicle, not just Chevys..

In desperate need of a key to a u-haul after misplacing the original they were friendly, understanding, cooperative, and affordable. (By hundred(s) to have one made). Unfortunately it did not start the truck only opened the doors and they would not refund our money. After finding the original when u loading the truck it was clearly visible the key was not cut right.

Everyone on the team at Shottenkirk Ft. Madison does an exceptional job. If your dedicated salesman is out or with another customer, another can step in right away and take your call and are knowledgeable regarding their fleet of inventory. Very friendly and fair as well!

We were greeted promptly. Jamie was our salesman and he was friendly and helpful. This was my daughters first car purchase and Shottenkirk made it a great experience. We would highly recommend it!

Brought my Jeep in for regular service/oil change. Worked with Kurt on a couple other things as well, but the service was great as always. Thank you!

I was having issues with the air working in my truck, Kurt and the team @ Shottenkirk are topnotch. they fixed the issue and identified some other issues as well.

Everyone was polite and knowledgeable

This place has some top notch sales representatives. One of their other dealerships had a car in Ft. Madison that we wanted to look at. They brought the car from that location down for us. Great people!

My thanks to Brittney for the courtesy call which also served to remind me my truck was due for servicing! Brittney was kind enough to get my appointment arranged ahead of time. Then Danielle coordinated the details very efficiently with concern for how not having my vehicle would affect my day. Mr. Fullhart ensured I made it to work safely and returned me afterwards to retrieve it. We had a pleasant conversation along the way, too. Thank you, Dale! Though I didnt get to meet the people who diagnosed the things needed to be done with my vehicle and affected the work agreed to be done, I will acknowledge them here and now for having completed all the work listed in a timely manner. Hard work on such a warm and sultry day! You have my thanks for your hard work! Thank you all for your attention to detail and friendly service!

Rode to the dealer with a friend to pick up a late model used Cadillac. Lucky we checked the gas gauge before we were very far down the road, it was almost empty. No problems with the car or the salesman.

I would not recommend going here looking to buy or get your car worked on. Long story short It’s now been over a month since buying my 2016 Kia Sorento and I just got to pick it up from service today.. The first day after buying it, I noticed a ticking noise and the oil was low so I had them check it out and it turns out there is a recall on the motors for that year and model of Kia. Huge disappointment but Shottenkirk said they would replace it at no cost to me which I was thankful. It had to be sent to another shop to be worked on and by the time it was returned the first time it had the same motor and was still ticking loudly. I went straight to the front to speak to the general manager (Jaime) and explain our situation to hopefully be put in another vehicle because my boyfriend and I just weren’t feeling confident about any of it at this point.. he apologized and explained it was a miscommunication with the service dept and that he would make sure I got the new motor put in and I would have a rental to drive in the meantime. That’s still not what we wanted.. We asked to be put in another car because we got to drive ours once before learning it needed a new motor. Then to come pick it up and it still need fixed was just another red flag. Before the GM came to talk with us we had already been talking to a sales associate about getting into a different car, and that it would be no problem. Once we told Jaime that’s what we wanted to do he instantly got defensive and told us “he didn’t have to help us, we’ve already bought the car and you don’t have any other options.” Once we mentioned getting legal help and going else where he said “Then why should I help you? You’re no good to me if you go somewhere else anyways.” He treated my boyfriend and I with complete disrespect when I thought talking with him would make the situation better, it just made it so much worse. I still can’t believe his lack of customer service skills. We went a little above our price range to avoid these problems and the whole thing has just been disheartening. We felt very pushed around and takin advantage of from the start, especially being in our twenties and it being our first time purchasing a car. Now when I dropped the car off it had close to a full tank of gas, now I’m getting it back on E which is also SUPER of them.. But the car does have a new motor and made it back home okay.. to say what will happen next is a surprise but I do know I won’t be taking it back to Shottenkirk for anything anytime soon. (Another thing I’ve learned is it doesn’t help if you know someone. You will get pushed over one way or another no matter what so might as well be pushed by somebody you don’t know.)

I recently bought a battery to be put in and I asked for a specific battery, which was originally put in my vehicle when it was built. They put in a different battery that does not even match my CCA requirements and claimed they thought it was a better option. Obviously the original equipment would have been the better option in my opinion. They deserve zero stars.

Best place ever ask for kevin

I traded MY vehicle in on a nother vehicle they were not truthful on the one I got and didnt tell the truth about it. They said they would take care of me and take this vehicle back this was over a month ago they said too keep driving the vehicle and they would take care of me. I didnt even have the vehicle a month before I told them they lied about it. I will change this if they take care of me.

Great customer service, Kurt was very helpful.

My wife took our 2015 GMC Acadia in for a replacement of a defective smog device that was a no-charge visit. She was taken care of immediately and even greeted by the service manager who wed just recently had a sit-down with, where we explained in great detail our dissatisfaction with their service. This, after having been a car buyer and user of their service department for many years. Lots of reasons we left and went elsewhere, but my wife was taken care of well on this recent visit, and for that reason we have added 2 stars to our current feeling about doing business with them, from a 0 stars prior to this. Perhaps theres hope!

Kurt (in service) was great to work with.

Kyle was SO extremely professional and kind -- from the moment we walked into the Service Department!! He greeted us with a smile and took care of our every need with our car. He actually went above-and-beyond in making sure we had a loaner vehicle to use while our car was being serviced and repaired. He kept in contact with us to assure us that they were resolving the problem. He instilled in us even MORE confidence in the Shottenkirks at Ft. Madison. This is where we purchased our car and we will certainly have it serviced there forevermore considering the awesome treatment we received!! Kyle and the entire staff were amazing! Thank you, Kyle, for your kindness!!

Have never had any problems with the sales or service department at Shottenkirk Fort Madison! Had a great experience from my car search through the day I drove it off the lot, and still today, when I take it in for maintenance. I recommend you guys to everyone! Love my Malibu, and love Shottenkirk! Thanks again!

Nice fast easy simple from the test drive to the price to the paperwork and out the door easiest experience Ive had yet in my life. Well worth the drive from anywhere look up Keith in sales at Fort Madison I high suggest and take that from me...I am a person whom dislikes car dealers