Living in South Florida for a few months now, at which time I began my first BMW lease. When I heard that a perk offered was free car washes at the service center, I immediately took part. I routinely visit this service center for quick car washes. But when my vehicle encountered it’s first mechanical glitch, I met John. He and the service crew quickly helped me out. So far so good. Nice to have a “guy” to contact in case of anymore funny business goes down with the car.

I went to the service center today to buy parts for my 2000 BMW 323ci Convertible and Wesley Meek (Service Advisor) was a great guy to advise me where to go to pick up my parts. Once I made it to the parts department Ronnie gave me excellent service and the parts were cheaper than Advance Auto Parts. The only negative part was they had dealer cars parked in the handicap spots. Im on crutches so that made me have to walk farther. Excellent service from both guys and I will be back. Thank you again! Timmy from Fort Lauderdale.

The service agent (John Luc) was very attentive, explained the services needed, our first time there, we were very pleased. Oh yes, coffee and light snacks to boot!

Joshua Herrera is the best, and most competent agent here!!! People person; Highly recommend!!

Extremely satisfied with quality and service!Service advisor Darrel Reines was very helpful. He explained me everything in detail.And I was explained how to save money on upcoming maintenance as well.Highly recommended!

Still waiting to ne contacted by management with reference to my experience and down right outrageous price manipulation at thIs establishment. My rep was so nice at first and when it got down to me being a bit smarter than what they think a female should know about cars the masks came off !!!! This establishment based off MY experience was dishonest and unprofessional in every way and I am wanting the leaders of this organization to contact me ASAP !!!

My first experience with BMW Service department was excepcional. Tom walk me trough the actions to be performed to my vehicle and helped me with some questions about iDrive features. The attention was prompt and very professional. He also got me a ride to and from a place a needed to go while the car was being serviced. They brought me the car clean.

Thanks to Daryl he made it possible to take care of my BMW oil change today. He was extremely polite. Thanks again !

I was very impressed with the customer service I received at BMW Fort-Lauderdale. My Service advisor (Darrell R) was fantastic. He was patient and very courteous. And dont let me forget to mention the valet attendances were very professional, Ill definitely be back.

I wish this location ran all the other BMW service locations,hospitality service customer care A1 from valet,receptionist to service advisors.Scott and Roberto I thank you guys!

Fast and friendly service. Always a pleasure to do my car’s maintenance with them. They even have a cafeteria room so you can enjoy some treats and coffee while you wait for your vehicle.

Excellent service. Great staff. Im impressed by the behavior and attitude eveyone has towards the work.My car is my office and gets me around town. Thats my 3rd child. 🤣Mini make you feel like youre the #1 customer.

Best service center Ive been to, and ive been to many in various states. They sent me a video of exactly what was wrong with my car. Everyone knew what they are doing there. Joshua was helping me out, great guy.

I brought my M8 comp into this BMW service center/dealership and was assigned a service rep named Scott Weinbaum. My car is kinda of rare so a couple parts needed to be made up by their manufacturer in germany. I can tell you that Scott Weinbaum provided me with the Absolute BEST customer service anyone can ask for from any company. I cant say enough good things about Scott. He made this process a true please. He also gave me a nice loaner for the entire time my car was waiting for parts, etc.. THANK YOU SCOTT. You are the BEST!

Go and ask for Jon Carvalho. He’s the best. The entire staff. The premises are clean and well maintained. They have great coffee and WiFi. ⭐️⭐️⭐️⭐️⭐️

Been with them since 2014. Hisnardo Sanchez is my go to GUY and he is great. Thank-you ❤

HiI don’t know why, but they can’t give you a price for labor. Or if I ask a specific question about my car they don’t know.For example:Oil in transmission, how often do I need to change it. Belts, labor. Sparks, labor. Water pump, labor. Front brake prices and labor. Rear brakes and labor. Firmware updates, extended warranty extended service and more.Each question take a lot of time. So why they need a service advisors?I felt not comfortable there. I want to believe they know what to do. I believe BMW is great company, I like this [email protected] X4 2018 x-lineThis is my email. Please email me please

I was advised my trunk seal was damaged causing water to go into the compartment where my computer is, this of course was a red flag. A new battery and truck sealed would cost 💲 1,500, I agreed believing my issues would be fixed and save me from additional problems. I was mistaken! Water is still filling up my computer compartment, I’m forced to put a blanket to soak up the water. I was deceived! I brought my car to what I thought was a trust worthy establishment only to be taken advantage of. I’m highly disappointed, I could’ve went to a moms and pops and received better service, I wanted a peace not more issues.I’ll update my review as I plan to return to the dealer to resolve this issue.

I was blown away with the customer service here! Ill come back for sure!!! They discovered issues my car.thay I had clue it has and fix it under the warranty; I used an awesome loaner car while my car got fixed and pay cero dollars. Ask for Joshua Herrera, he guided me through the entire process, you can tell he is passionate about his job!

Great environment it was for sure a calm relaxing experience it was fairly quiet great for conversations and a professional etiquette

I rolled in on a Saturday looking for an oil change with no appointment, they accommodated me also I was not able to stay based on how long it was going to take. But I wanted to give two thumbs up for their willingness to accommodate me. Good job. Ill be back and Ill probably buy a car from you. You never know when treating a customer nicely off the street will turn into a bigger sale :-)

Its the little details that make it a great expierence.

Nice customer service, make sure you have some time if your cars needs extra care, some basics were not considered when I left mine here for service like air pressure on my tires, some interior cleaning... overall a good place!

Wanna keep your mini cooper or your BMW running nice clean and updated.....you just found the place

Wes from the service department is nothing short of amazing. He kept me up to date on the issues I was having with my car and hooked me up with a very nice loaner car. This is my first time with BMW and everything was so flawless. Wes even dropped off my car at my work because it was more convenient for me. Wes is an extremely valuable employee to BMW and I cannot wait to work with him again. (I personally think he deserves a raise.)

I always have a good experience at BMW Service in Ft. Lauderdale because my Service Advisor, Jon Carvalho, goes above and beyond to make sure my car is serviced well and all of my needs are met. Thank you Jon!

Darrell and the techs who worked on my vehicle went above and beyond to ensure things were correctly addressed and taken care of. The service was outstanding and Darrell kept me informed on a daily basis. Things were fixed that I didn’t know were not working properly (a testament to the thoroughness of everyone involved). This is what I call service.

Great service! Go with Jonathan Carvahlo, Excellent customer service professional, responsible for addressing our needs. Super knowledgeable. Great skills with customers. He listen to your needs and get things done. Thank you so much. We appreciate your great service. Thank you Jonathan C.🙏

Wes made the experience quick and easy very professional with excellent customer service. I come from Miami but it is worth it. Very knowledgeable and helpful. He is the best.

By far the best dealership, since they have the best employees, such as Wes! One of the most efficient people I’ve ever met! I think the easiest person to deal with, especially for type “A” personalities such as myself. If you need service you definitely need to see him. He will have you in and out so quickly! Thanks Wes for all your help!

It took a long time to get service and its an absolute rip-off. Dont waste your time, I dont recommend this to anyone. After quoting me nearly $4000 for a service I can get done elsewhere for $600, they proceeded to tell me I have to pay $299 for diagnostics if I want to pick up my car. This was not made clear at all when dropping off the vehicle. Very disappointed, Ill never go back.

The BMW dealership of Fort Lauderdale turns out to be the worst of them all!They will do everything to convince you to buy their cars with the “ extended warranty” which is practically a joke.When there’s some problem with the car nothing is covered, and the warranty that they’ve worked hard of selling you is worthless! It covers almost nothing! It’s better not to waste money over it.The staff members are rude, careless. They are not trying to help when a problem arises.I will never buy a car from the Fort Lauderdale BMW dealership- it’s a waste of time and money.On top of that they also overcharge the repair prices.They gave me an estimate for the repair, plus parts and labor, and when I called their Parts Department they were able to sell me the exact same part that was needed for the repair for almost 50% less than what the Service advisor quoted on his estimate. This is unbelievable!

Always a pleasure to go to Ft Lauderdale BMW service center. I have been going there for almost 10 years and 2 different cars. They do good work, are fast, and Albi is my service rep, he is straight forward and always helpful. Love the video the tech sends me to review my car while it is up on the lift. And they wash my car. Just an all round class act. Thank you

They always do an amazing job with my car. My service advisor is the best Jon Carvalho go see him if you have any BMW service needs.

The manager, Todd, is pompous and pretentious. He displays 0 leadership skills and you can see that reflected on his unhappy, unwelcoming and unenthusiastic staff. The best way to describe him is to compare him to the character from the Titanic, Caledon Hockley (the man Rose is supposed to marry before she meets Jack) and specifically the scene where he finds the crying little girl and uses her as a tool to get his spot on one of the life rafts, but you’re also fully aware that he probably turned her in to an orphanage once they got to the states. He will smirk his way through all of your concerns and when finished will just give you a corporate style answer and proceed to do absolutely nothing to actually address your concerns. The store itself has a very concerning high turnover rate, specifically with the technicians; I’m assuming for mistreatment based off the managers character. Hell, in one of my visits I actually witnessed one of the technicians come out to the lobby to just flip him the bird and then quit! The new techs that come in are “trained” and thrown into the fire way too quickly, which would in turn explain the also high comeback vehicle rate they have. “Comeback vehicle”: when the technician doesn’t do the work right the first time around and you have to make a lovely trip back to the dealership. All in all, you feel the low moral and gloom that looms throughout the dealership. I will say however, that the advisors are lovely and do try their best to get your vehicle through the shop quickly but often it seems, and through little fault of their own, that even the simplest jobs take longer than it should. Probably because they can’t keep a consistent staff and are constantly short handed. Since my last visit, I have switch to BMW of Delrey. I have to drive further now but rather waste a little more gas and put a couple of more miles on my car but have exceptional service which is what I’ve been getting in Delrey.

We are unfortunately here regularly but our Service advisor John is always there for us and always hears us complain to take care of our needs anyway that he can. He does his best to get us a loaner and to make sure our car gets fixed. Hes empathetic to our issues and seems as upset as we are when things go wrong. We text him at all different times and hears us out. I couldnt recommend a better service advisor.

I’ve been going to BMW of Fort Lauderdale for 8 years. They always take excellent care of me and my cars. This is my 5th BMW, and they’ve taken care of all of them.

Great service.Thom was excellent.Will return.

Hello, my name is Ashley saravia I required a tire service and Tom Ignizio from Holman BMW, was very helpful and the service was five stars. I wouldn’t go anywhere else, very professional and fast. Would definitely go back for any other services. Thanks again Tom.

Great service shop they know what they are doing here, gave me a rental

Excellent customer service!! Darrel was me service advisor and had me in/out in no time!! Thanks!!

Thanks to John, every service visit is impecable. He’s a top-notch advisor and everyone should have their car serviced with him. Overall great service, trustworthy, honest, and the best quality here at BMW Service Center. If you’re looking for the best care your BMW deserves in South Florida, don’t go anywhere else but here at this great location. Snack bar, valet, top quality service. Ask for John.

Excellent service as always

Great modern service center and helpful staff

Wes is a great asset to BMW service team. Very informative and explained everything in detail. His professionalism was superb.

Scott Quick is excellent and the service very good.

Awesome awesome experience Hisnardo is the absolute best!!!! So happy i purchased my vehicle from here. Scott Friedman is the best person to help you through your purchase!! He really is there for you. I will never go anywhere else!!!

Wow...glad I skipped service at this location. 3 cars left the location without tags and had a drag race up to the other location. SUV went by well over a 100. Interested in a SUV but don’t want one with balls run off it already. Come on folks

I would give them a 10 if it was an option they are better then the best. Highest recommendation!

Bad it was off by 1.5 milesMy review is base on directions no on the serviceService was excellent but the directions from Google maps is what is was bad about itThe service center is by Andrews rd and marina rd and new cars is on us 1 you have to correct that mistakeHisnardo at the Mini Cooper service center was superb 👏 👌 very professional and he took care us good 👍very friendly it made the experience worth the trip 😀 from 45 minutes awayThank you HisnardoI appreciate 🙏

This service center is always easy to go to. From Steve, Simon, Adriel and everyone up front receiving cars all the way to the service advisors and mechanics they are always efficient and easy to work with. The customer service is personable and the service advisors are great and plentiful.

Got all my M6 parts in right on time

Good service and reasonable prices

We went to this BMW service point, we met with one of the agent there named Albi, we ask him to fix what ever needed to get fixed in order for us do drive safely in the car.So after a couple of hours the agent text us and told us about all the Repairs needed to be done in the car, we talk a little bit about the price, he Allegedly give us a discount and then we agreed on the price and about all the thing that needs to get fixed.After 2 weeks (During those two weeks, every day my husband ask the agent what about the car and when is going to be ready, and every day we get the same answer that “tomorrow” it will be ready)Eventually the agent tell us to come pick up the car everything is fixed.My husband drove all the way to them, when he arrived the car was missing parts, when my husband asked about the missing parts they told him that we left the car like that, so my husband told him - that there no way And ask him check their Security camera.The agent check and like we said we came with the parts and they’re the one that lost them.So he ordered us new parts instead of the one they lost .My husband pay the bill and drove from thereAfter 10 minutes of driving all the Engine light was turned on!!!!!!!!!!I immediately Text the agent and day after I drove all the way back to themThey Check the car and the day after the agent texting me that there’s another, new problem in the car that needs to get fixed.I really no longer trust them, I insert my car with 3 lights on and after 2 weeks without my car and after 2400$ payment, I got my car back with the same light on, with missing parts and with a “new problem “.They are unprofessional, I feel like I got scammed!!!

BMW has great service. The employees are very courteous. Theres a coffee and snack bar. Tou can watch 2 TVs while you wait for your service personnel to assist you. They listen attentively to wait your needs and concerns are. They explain everything in detail. Very straightforward. Definitely a class above others. I love coming here.

I recommend Scott Weinbaum.

Excellent svc. No appointment schedule n took care of my Mini in a timely manner. Provided a detail recommendation on TLC to keep vehicle safe and running accordingly.

Great Sales Department

Currently waiting for my Mini “second date”. Let’s just say this place makes me feel uncomfortable. There’s signs everywhere asking and telling people that masks are mandatory. I can’t even count on 2 hands how many employees are walking around without the mask covering their nose and mouth. On top of it customers who aren’t wearing them either and no one is saying anything to them? Covids still a thing and is running wild thru the US And coming here today just shows you no one cares.

Very nice service area but made me wait 30 minutes before one of the service managers came and talk to me. That shouldn’t be acceptable especially as a new value customer.

Excellent service they will have my business!From Miguel and Mike who worked on my vehicle thank you !

Helpful service consultants but this dealership is too busy and slow. It takes too long for service and pickup.

I am confused.I am a business customer, have small car rental business. I have 6 convertible minis. I dont service my cars there, because it is kinda expensive, but I usually buy parts there.Today I was in the customer area, it was open.Manager came and tell me that I should leave ”NOW”. I confused... Is it usual customer experience in this service.... It wasnt polite.Shame.

Wes was our advisor very professional took care of me from start to finish in no time the customer service was excellent. I come all the way from Miami.

I love BMW of Fort Lauderdale. There are no other dealership that can compare or compete with you guys. Anna is the best; she is very professional and she keeps me informed on the progress of my car. This is my fourth BMW and I can truly say I have yet to be disappointed.I reside about 30 minutes from the dealership and service center but that does not hinder me from taking my car there. I look forward to seeing you guys soon as I will be changing my car early next year.Love love love you guys!!!

My BMW M4 gets all the service it needs on time with the help of BMW service and my service advisor Jon who is awesome!!! I never thought that a service advisor can make such an impact on my experience when it comes to servicing my car. Jon always goes above and beyond to make sure my car stays like the day I got it. Jon thanks!!! you’re the reason I have been coming to BMW Fort Lauderdale service for years. Keep up the great work. See ya in 10,000 miles :)

Waited an hour plus after arriving on time to my appointment just to drop off my car and get a loaner! Careless and rude service people. Worst experience during a basic service appointment.

John Luc is amazing!

The parts Team is Amazing ! They are always friendly and willing to assist you with anything . The parts team are very Knowledgeable . Especially Chris he makes it happen for you !

Where do I begin, From the moment I dropped off my Mini I was greeted at the door with help immediately, The gentlemans name was Joshua he extremely helpful, kind and reassuring. He was very helpful in keeping me up With the diagnostics of my car.. When everything was done I was extremely satisfied. I will definitely be using and telling people about my good experience.. I was even excited to see that my little Mini had gotten a bath. I cannot thank Joshua H enough for being so attentiveRhonda & Jason Hart

Always an excellent experience. We have been customers for over 12 yrs and we will never go to any other BMW service. Our advisor Scott Quick has taken care of us and my picky demands for years and has always come through. Thank you Scott.

I have been with a few different BMW dealerships over the past 5 years. I have been getting my M5 serviced at BMW of Fort Lauderdale for about a year now. This is by far the best service department of ANY BMW dealership I have been to! My Service Advisor Scott Quick always takes care of me with VIP service!! Scott is always professional and courteous. Scott and the team always make sure to get me a loaner car when I need it, and I dont have to wait around for an hour! Earlier this week my car needed service. I was in a loaner car, but really needed my car back by Wednesday for a road trip I was taking. Scott and the team made sure the service was completed and went above and beyond and had Brad from the dealership actually drive my car to my office to exchange cars so I could get on the road by 10:30!! Great job guys and greatly appreciated!! I have no reason to EVER do business with another dealership! I highly recommend getting ALL of your service done at BMW of Fort Lauderdale!!

As usual the most amazing service in South Florida

I was in Fort Lauderdale for a cruise and my Service Engine Soon light came on as I crossed Alligator Alley. After I returned from my cruise, I went to BMW of Fort Lauderdale for emergency, walk-in service to determine the problem. Anna was the service advisor who greeted me and took excellent care of me throughout the entire experience. Since it would be several hours before my valve cover gasket and oxygen sensor could be replace, she put me into a brand new X5 as a loaner to explore Fort Lauderdale so I didnt have to be stranded in the service center waiting room. I really appreciate all Anna did to make my experience as pleasant as possible and to get me back on the road to Tampa early enough so I could still get home at a reasonable hour.

Awesome place just to visit even, if youre not servicing your car.

Always excellent experience. John is great....

Management staff inconsiderate and only looks out for th em selfs not the customers

I’ve owned a BMW for years, time to time I have issues/maintenance requests with my BMW. Wes from the service department is who I would recommend to anyone. I’ve been dealing with him for years. He is always very professional, attentive, follows up with either emails or texts. This service department is very consistent with fast efficient service. Enterprise on site so no problem getting a loaner while they worked out warranty issues. Five stars across the board. Highly recommended. Thank you again Wes.

Excellent customer service. Courteous and helpful staff.

Excelente costumer service, John Luc is an awesome guy.

Very good staff, Maria is the best

Have gotten my car serviced recently, honestly I’m not the type of person to write reviews but amazing service with Thomas ignizio at bmw service center Fort Lauderdale. The man is a great honest person and is on point with his job. Helped me resolve everything on my Bmw, so satisfied I need to write one up for my guy 🤝

We had many problems with our 2019 X3. They were all taken care of, even though some were not under warranty. The car has less than 12,000 miles. They listened to us, checked our car thoroughly and fixed all the problems. Our service agent Joe Greco, was friendly, professional and on top of the situation. Thank you!!!

I sent my assistant today to change battery of my car and get estimate for sunroof fix, and brake service. Battery change took about an hour and a half and you would think it would be long enough time to put an estimate together. You would expect that BMW dealer service would give you a professionally put estimate but instead I got scribble on the back of the business card. They refused to give printed estimate.

Excellent service advisor. Scott Quick is great. He helped us with the problem right away and we were back on the road in no time. We serviced our X5 in the past with Scott and I was very happy with the results. 5 stars also for the team behind the doors. Much better than the competition.

I’m extremely happy with my service. Jon is the best service advisor I have ever had. This place is super efficient. My car is in the best care and shape it could be in with these guys.

I purchase my genuine BMW parts there. The prices are normally lower than I expect from a dealership. Sales team is a group of knowledgeable, efficient and cool guys. I can call (Chris or Juan) for parts while Im 10 minutes away and everything, including paperwork, is there waiting for pick up when I arrive. 👍👍👍

Credit must be given when it is due. The manager, Kevin and my customer service rep, Joe, do some exceptional work. I know its a high stress environment, and situations unfold that put everybody in awkward positions, but they have always maintained a high level of professionalism and integrity. I am appreciative of honest, genuine people, so this review is moreso aimed at them individually.

I used to take my BMW to BMW in Miami until I decided to not put up with their craziness anymore. I deal with Darrell every time I have to go for service. We LOVE him. Not only super nice but knowledgeable about BMW. We trust him 10000%. Everybody is super nice here, and for sure our next car will be purchased at BMW of Fort Lauderdale, as long as Darrell do our service. :-) Bravo guys.

When I took my car to your shop for my idle fluctuations issue, I paid $225 for a diagnostic and was advised to change a bunch of parts to fix my problem, so I replaced all the things they advised me to change and still not fixed! Then last time I was there I paid $300 for a software upgrade. Did not fix my car. I moved to Tampa shortly after and took my car to reeves Bmw in tampa and the shop Forman did not even want to touch my car because he said there is no fix for my idle fluctuations. It is a known DCT issue. I don’t think your shop is interested in fixing cars, your to busy trying to make money then actually fixing customers cars. You got me for $500. Tell your manager he should look into this and refund me. How about that. Oh but that would be out of the question wouldn’t it. #stealership

Excellent facility. Great customer service and comfortable waiting area. I was very pleased with the service I received on my car here. Recommend for BMW owners if youre visiting in the area, theyll do a great job!👍

This was my first visit to the new facility. My experience was exceptional. This is a first class professionally run operation.

Parts dept helpful and efficient

Ask for Micheal for tech. He has passion for his work.

So far my experience at this dealership has been nothing short of exceptional. It’s very chic, and quiet. With a cafe area that is clean and inviting. Always get a car wash with every service. While the car was being serviced they sent me a video of my baby (car) getting pampered. Service is prompt and I once received a goody bag.

Im not too thrilled with BMW service because it is apparent that their objective is to overcharge on everything. Theres lots of other ways to solving your auto problems for a fraction of what BMW charges.

They are very weird. I was on my way to the service station Yesterday. When I called the number listed in google map, the service representative told me that they reduced the hours of work and already closed at 4:30, and there is no way to pick up my car from the service after 4:30. I was able to be at service at 4:45 to grab a vehicle. But the representative says they already closed and nobody will able to return my vehicle. And today everyone in the service tells me that they are open until 5:00 pm and they have no idea who could say to me the wrong information yesterday!

This place is okay. Hit and miss when it comes to service appointments. But you can always count on Anya, make sure to choose her as your preferred advisor. She is always there and you can rely on her. Other than that its nice to have free coffee.

Worst worst place on earth, took my car in for a few recalls I got my car back a 2 sensors was disconnected, missing bolts, engine cover was not put back properly, coolant hose not reinstalled properly (car leaking coolant)Worst mistake I’ve made in my life was to bring my car there.

One of the best BMW dealerships, well run, high tech. On time.