I came in today and couldnt be happier with the people that work there. Im disabled and use a cane, Susan was the lady helping us and was so pleasant and thoughtful she offered to get me a chair as we were doing notary services. I was amazed at empathy shown by all the employees. There was a constant stream of people coming in and out. I very impressed as nobody waited in line more than. 30 seconds. Anyway this will be the only place I use for my packages and notary services. Thanks to Susan and staff. You all were a pleasant to be around.

Could the staff be any ruder? I have been in this UPS store over 10 times and every time the staff have been awful. I highly recommend going to a different location.

This is my go to store. Wonderful staff, friendly and very knowledgeable when it comes to shipping. The store is always busy, but even with a line you see the knowledge they have meeting each customers needs. They have a bilingual employee which helps with Spanish speaking customers like my mother in law. Thank you for being such a great store with great employees.

Mgmt and staff are great. No clue what these other reviews are about as they are super friendly and helpful. Been coming here for ten years.

Had a really bad experience. Came in 5 min before closing time and needed a document notarized and mailed out before leaving on a trip the next day.I was the only customer and the store was staffed with 3 workers but they refused to notarize my document and mail my package because they stop notarizing a half hour before closing to make sure package customers were taken care of. Fair enough policy. I made and appeal since no other customers were there again a firm no. To add insult to injury as I drove away 2 of the workers were sitting on the front table with nothing to do chit chatting and waiting to leave.

Workers are very rude, no smile, just unpleasant attitude. I dropped off two packages to return to Amazon and I dont know what happened (lost, stolen) to them. I waited for 3 weeks and had to call Amazon to ask for the return status and Amazon think it is weird too.I will not coming here anymore, This UPS store causing me too much stress!

They do a great job here. I can get in and out in anywhere from 15 seconds to 3 minutes. Employees are polite and competent. Recommend.

🚨THIS LOCATION REPEATEDLY REFUSES AMAZON RETURNS🚨THEY TRY TO MAKE YOU BUY EXTRA PACKAGING FROM THEM EVEN IF YOUR AMAZON RETURN INSTRUCTIONS STATE YOU CAN JUST DROP OFF ITEMS IN A BOX. THIS LOCATION SPECIFICALLY HAS DONE THIS WITH FOUR ITEMS SEPARATE OCCASIONS AND DIFFERENT EMPLOYEES. MEANWHILE AT KOHLS NEXT DOOR, I’VE NEVER HAD ANY ISSUES. HMMM. ALSO GOTTA LOVE THE COCKY REPLIES FROM THE HOTSHOT OWNER ON THE BAD REVIEWS. THAT EXPLAINS A LOT. CUSTOMERS ARE NOT ALWAYS RIGHT, BUT WOW, NO ACCOUNTABILITY.

Tried to ship a rifle Scope and was completely denied.. An older women acted like it was a complete no go. Hey maybe read up on UPS policies before shutting down customers. Here I can help you guys out.BTW FedEx didnt blink an eye.This is straight from the UPS.com site.UPS accepts firearm parts for shipment, provided the part is not a firearm as defined under federal law; the contents of the package cannot be assembled to form a firearm; and the package otherwise complies with federal, state, and local law. (Note: Receivers or frames of a firearm and firearm mufflers/silencers (also referred to as suppressors) are considered firearms and are accepted for transportation only if shipped in accordance with UPSs requirements for shipping firearms.)The owners reply is adorable. Its funny because they clearly dont know the definition of a firearm part. All modern firearms have three basic groups of parts: action, stock, and barrel. Action: The action is the heart of the firearm—the moving parts that load and fire the ammunition and eject the shells or cartridges. Several types of actions are used in modern firearms. Muzzleloaders have locks instead of actions.A scope is an accessory... It does not meet the definition of a firearm part at all but whatever. This place has bad reviews for good reason. Everyone do yourself a favor and drive a couple blocks up the street to FedEx. Youll be glad you did or just lie about what your shipping cuz they definitely wont know the difference.

How does a business in 2021 not have WiFi? The employees are very nice and helpful but if I need the internet and data won’t work how can I pull up a return label? It’s not just my phone the employees say that data doesn’t work inside the building.

This store is top notch. They helped sent our Christmas gifts. They packed the boxes, helped find us the best price, and everything arrived on time with nothing broken. We saved over $100 from what their competitors quoted us.

Flat out refused to help me find out what happened to my package, just kept saying to call customer service and say “representative” which got me hung up on 6 times by a robot. Called the next UPS store on the list who got someone who could help on the phone in 5 minutes. I dont know whos running this store but the people working there clearly don’t care

I went in with my prepaid label to send back a return package. The service and people are great. These are real people that work here.P.S. To all the winers complaining about the parking lot, the not being able to give me my USPS tracking at UPS (Not the same place people) or the staff is rude when I complain that my Tesla is running outside and I’m in a rush to get my little darlings to elocution classes. These are real people here, working hard and don’t need selfish, uptight entitled a holes making it more difficult to have to deal with you.Just my opinion.

Charged almost $40.00 to ship what the United States postal service would charge $5.00 and were very rude when questioned why just offered to throw it away. Apparently if you are from out of state they can treat you anyway suites them.

Everyone has been so nice to me here. I was working on sending an Amazon return and the whole thing has just been a huge mess (with Amazon not UPS) and Suzanne has been so kind and helpful and just going above and beyond to help me with everything that I needed. Thank you Suzanne!!!

Went there for notary work. very very convenient and easy.

Went to drop a package, and a guy wearing a UPS mask opened the door and said they were closed temporarily. I asked why and he stuttered and said Im not gonna get into it with you!. I said fine, you can close pernamantly, Ill never be back. They are always rude here, will never go back

Horrible, nasty, rude...all accurately describe the people and managers here. Just look at the excuses the manager writes for scathing reviews - of which there are a LOT. They should be embarrassed. Cant wait for the condescending snarky response below.

Super nice & super helpful!!! Great staff!!!

This is one of the worst places in town to do business! I have never once been treated kindly by any of their employees. I always try to smile and be respectful particularly when it is busy. No one ever reciprocates a smile or even a kind gesture. Other than being treated terribly by their extremely rude staff it is probably one of the worst located stores there is. There is no way to carry a number of packages into the store without several trips across a busy parking lot and having to juggle the packages as you try to open the door. Never an easy or pleasant experience!

Very excellent service! These girls are super helpful. Sadie seems to always be the one waiting on me and always does a great job!

I wanted to overnight Mary Mountain cookies to a friend in MN BTW it costs 85 bucks. The cashier did not tell me it was not guaranteed overnight due to COVID, there are NO signs posted anywhere that states overnight is not guaranteed nor was this on my receipt! Got there 2 days later with ants! Spoke to owner today after she hasn’t called me back in 2 weeks, she said sorry that’s our policy I tell my employees to tell everyone there’s no guarantee. Well guess what owner lady! She didn’t tell me! Maybe take some responsibility and POST SOME SIGNS in your store! #customerserviceoutthewindow

Always take my amazon returns here. Its quick and easy ! Very convenient

The employee was extremely rude to the customer in front of me. Was not pleased by the behavior. I appreciate the response by management but I still think it should be addressed rather than excused due to high volume.

Most kind caring staff ever. Exemplary customer service every time! Whoever the managers are, they definitely get an A+++ in selecting talent to join their team. Store is always very clean and well stocked. The 1 and only improvement I’d suggest: I do wish they had a day in the week where they opened at 7 or 7:30 for those of us who work 8-5 often 8-7. Otherwise love this location!!!!!!

Fast Friendly Service! Amy was great!

I have had a great experience using this UPS and their mailbox service. Their customer service is awesome.

I am often in need of notary services and overnight shipping of documents. The staff at this UPS store is the most pleasant, helpful, and efficient group I have ever encountered in my 76 years. Off the chart! Just yesterday, I asked them to verify my identity (as does a notary for documents) in a very unique phone hearing allowed by a Texas judge in a probate proceeding. All three of the ladies on staff went out of their way to be flexible, helpful, and efficient. The employee directly involved, Carlee, was cheerfully willing to get on the phone with a judge to verify my identity and then to prepare a short document confirming that process. This is the kind of service I have strived to provide my clients in a 46-year legal career. They rock!

This location has the FRIENDLIEST people ever! After having to deal with the completely rude staff in the Estes Park store for almost 2 years, we now live in Fort Collins and enjoy dealing with the Harmony UPS store.. Krista, the manager, is fabulous - always helpful, very knowledgeable and apparently knows how to hire and train good people. The entire staff is hard working and always with a smile on their face.LOVE it!

Great team at this UPS store! Everyone is very friendly, helpful, and patient. I use them for all my printing needs for my business. They are committed to making sure you are happy with their service.

Ive been to this store maybe half a dozen times, and each time has been fine - not remarkable, but okay. Today, however, the person who assisted me was so rude. Ill choose to go elsewhere from here on out.Update for clarification: this was not an Amazon return.

Think a prepaid label means you wont need to pay to ship a package, such as a return to Amazon? THINK AGAIN!!! All UPS Store locations are NOT created equal! This location charges a $3 data access charge to accept an email from you, plus $1 to print the label!!! I think Ill wait for the Mulberry and LeMay store, where I pay for a mailbox, to reopen and take my business there!

This location has the meanest, nastiest, rudest, most unprofessional ladys owning and working there. Their attitudes are just plain HORRIBLE and they dont care the least bit about customer service. Additionally they have inconsistent policies and inconsistent communication. One day theyll charge you $1 for a small piece of tape and $3.10 to print a label, then the next time they wont. Avoid Danielle Phillips at all costs unless you want to deal with her vitriol. My suggestion is avoid buying from online stores that require returns through UPS. Unlike FedEx where you can print a label for $.10 from email or a USB drive, they will try to charge you $3.10 at this UPS store, and dont give you an option to print yourself for less. Theyll try to tell you their fees to print off a UPS label are for their time, materials and equipment used to complete your request ($3.00 access fee, and $.10 print fee), but ironically other shipping companies and locations dont feel the need to charge the same ridiculous fees, and cover their expense just fine with a very reasonable $.10 If they actually cared about customer service and best practices, they would at least allow you to print for $.10 without involving their staff like FedEx does. Youve been warned!!!UPDATE: You can now add LIARS to my review. They were not polite in any way at any time, and additionally I have dashcam video showing exactly where I parked that day, and it was certainly NOT in any kind of handicap spot. If the owners would like to put their money where their lying mouths are, I will gladly have a third party be the judge for $1000 going to charity to the one that proves exactly where I parked. Shows how pathetic this location is that they will resort to lies and falsely trying to discredit an honest review to change their public perception. Maybe if you changed your attitudes and policies you wouldnt have to resort to lying and people would give natural glowing reviews. All the one star reviewers cant be wrong. Look in the mirror owners!

What a difference calling this store versus one just down the road. When I called for tracking at the first store I was asked politely for my phone number and the process was started helping me look up my package.When I called this location I was asked rudely Did you ship your package here? Then you should have received a receipt with tracking. Well, yes, I have that receipt and for some reason it appears the package has been shipped USPS not UPS so thats why I am calling because I thought I had the incorrect tracking information.Not only was I not told that this international package would be shipping through the United States Postal Service, which was the ENTIRE reason I went to the UPS store, rather than the post office, there was no acknowledgement of the error or apology. Horrible customer service every single time I have been in this location and apparently on the phone as well.I will never ship here again. Seems based on these reviews that a lot of other people have had similar negative experiences.

Negative 5 stars! After a poor experience, disagreement, and leaving a review I was confronted by the manager who marched up to me with a totally insincere apology and she proceeded to verbally attack me and said I took the easy way out with a social media review and then threatened me with, I will remember this because youre a business owner too. Later the owner called me so mad that he would not even listen to me and he said I am closing your box effective today and hung up. I recently renewed my box and I get no refund. I started out as the victim of a bad policy on their part and it ended with them stealing my money. I have reported this to the UPS Franchise headquarters.

I have had a po box with these guys over 2 years. Everytime I pick my mail or pkgs up Im always greeted by my name and with a smile. They have my pkgs ready to hand over before I can even sign my slip. They are fast, friendly and efficient. These guys make a great team and work well together. USPS could learn alot from this team and their organization. During holidays their lines can be long and intimidating at first but you will quickly realize how crazy fast it moves. I was at the end of a long busy line at the door and got to them within 2 minutes. Nothing like any other carrier company. I love my po box location and never had a mix up with mail or pkgs. I love the instant email and text notifications. In many cases you are notified before the carrier actually is done dropping off all the pkgs. Now that is fast and efficient. I love this location and wont go anywhere where else even though I now live far north ftc. Keep up the great work guys!

Extremely helpful staff, dealt with a not so stellar customer while I was there and remained completely professional. Helped me with my own package in a quick and timely manner. Be kind to those working in the shipping industry especially during the holiday filled part of year!

Staff did a great job in packing a bunch of family heirlooms and then shipping them all over the US. Super friendly, very efficient and fair pricing. Highly recommended.

I never knew a piece of tape could mean so much to a shipping business. I too faced an upheaval in the store over a piece of tape. Due to the poor communication and customer service over a piece of tape, I will not be returning to this store. There are many other shipping options in FC that will happily provide tape and/or ways to assist and resolve issues.

Rude staff, no customer service. They charge $3 to print your return shipping label (for reference, FedEx offers printing services at 14 cents a page). Don’t go here if you can use another carrier.

Last Friday I tried to ship a package from this location. As stated in another review, the lady (short-dark hair-50s) tried to charge me for a piece of tape for my small box. Her attitude and high all mighty communication towards me over a piece of tape was disturbing. In an effort to just get the box returned to Amazon, I said I would pay the $1-that is when the situation became completely absurd. She was so willing to charge for a piece of tape, but she was not willing to charge my credit card for a $1. She told me she was only allowed to charge credit cards for $2 or more. She then refused to charge my credit card $2-since I was only buying a $1 piece of tape.Instead of being helpful in any way or providing any type of customer service, she refused to work with me or take my credit card. If a business is going to be so petty over a $1 charge, then the business should happily accept credit cards for their charges. This lady needs customer service training. The manner in which she communicated was so demeaning and unprofessional. Working in the industry over 20 years, I have never been treated so poorly over a $1. There are many ways this situation could have been handled-yet she happily chose to handle it in her power-trip rude manner. I will never go to this store again!!! I will share how they treat people with others. I hope losing future business was worth the $1 to this lady and to the owners of this business who allow her to treat their customers so poorly.GO TO THE UPS STORE ON LEMAY AND DRAKE!! The two men working there could not believe my experience at this store and stated they would never send a customer away over a $1. The men were happy to assist me-with smiles and great attitudes.UPDATE--KOHLS right next store to this location will pack your Amazon return, print label and treat you with respect all for FREE!!

I needed one piece of tape - get charged 2.50 go next door to Ace hardware told asked by manager of ups not to give piece of tape - they really go the extra mile to not give good service - go back to ups another customer has tape gives me one to tape my box -thanks man ! - the ups has it so wrong as most customers have boxes taped shut I didnt aw shame on me - wow me with service not nickle n dime me will go a long way for return business.

I have been in this UPS store more than once and they are always very friendly and helpful. Excellent customer service!

A few years ago I had a poor experience at the store. I ship a lot of packages through all carriers and my experiences with this UPS store have been good ever since. For that reason the review is going up, I hope it continues.

Went to ship a return item and got charged $3.10 for them to print a return label (sticker) because I dont have a printer at home. Staff was not helpful and quite rude. Not very empathetic. Receipt states $3.00 charge for digital file open NR and $0.09 for 8.5 x 11 Copies which I didnt receive anything of an 8.5 x 11 size. Think they just wanted to charge me something. From what I was told by company I purchased item from, they simply couldve scanned the bar code and printed at no charge. Wow!

I was in need of a notary, and fast. The gal that was the notary was kind, quick,amd the service is cost efficient. Thanks for being reliable in an un-reliable world :)

I have been to this location twice in the last 30 days, both times with large shipments. They are so helpful and awesome people as well.Thank you!

Great service, very knowledgable, and from the moment I walked in, they treated me very well. Explained that there were three different size boxes to rent, and didnt try to upsell me on any of their services.Multiple employees engaged me in conversation while there, which was comforting. I would recommend the UPS store for just about anyone looking for a mailbox, or other business services!

I will not be going to this location any longer. Unfriendly, horrible customer service. One woman in particular clearly hates her existence and wants customers to be miserable as well. Curt responses to questions and lacks the most basic courtesy. I’ll drive across town for friendlier service.

I brought a sporting goods item that is shipped daily by UPS and UPS Stoes all around the country and the manager (Krista) at this location refused to send it although Daniel Defense was shipping a repair order back with a pre purchased label. She was rude and extremely unhelpful and wouldn’t even bother to look at the rules and guidelines that they have to comply that I was looking at. An FFL IS NOT NEEDED FOR A REPAIR ORDER. UPS is used every day by Daniel Defense. A complaint has been filed with UPS after the corporate headquarters confirmed this manager and location was not in compliance with there franchise guidelines. The atturney general of Colorado has also been contacted and complaint filed. I suggest using another UPS store, they where very helpful at the other location and sent it with no problem.

Got my wedding programs printed here when I was in a rush. Staff was sooo helpful and friendly and fast! I dont know what I would have done if I had to go elsewhere for my printing!

Tha is crazy store, when I bring the return labels pictures, they told me print need3 dollar ten cent, that is crazy. just print. I dont want go there any moret

Zero. I really think they are clueless and rude. UPDATE: Note that it took a year for them to reply and ask me to call them to discuss this. (reinforces the original complaint - clueless - doesnt it?)

Go to FedEX instead, I am Disgusted Completely! I went to this UPS Store to send a personal Item back and send a Campus Ship for work. I travel throughout the state and I forgot my labels at home. NORMALLY the UPS store allows you to email the labels to them but not this GREEDY store. This girl was RUDE and said well you have to get a credit card and login to the computed (at least $3) and print it ( another $1+) So I had to take this 40 lbs box back to my car.. they didnt even try to help with the door. I now understand why my company is moving from UPS to FedEX ! This is completely unacceptable. I got the UPS labels printed at a FedEX store for FREE! I offered to pay but they said we always print labels for free even if they arent ours - NOW that is good customer service! Take a guess who gets my business from now on

They where fast but sandie that helped me was rude very unprofessional!!

Good location, solid service. They also keep a nice stock of shipping supplies on hand.

Have a mailbox here,every one helpful and friendly. Thank you all who work there.

Failed to deliver package. Asked if I wanted to pay to ship package a second time.

Staff are usually super helpful and get our packages quickly.

Susan made my day today. We walked in close to closing and she notarized my paperwork even though notary services stop at 6. I know they were annoyed but I still really appreciate them doing it.

Great location, friendly staff members, and super quick service. Im usually in and out in about 4 minutes.

Terrible staff, everything they have is overpriced and shady charges

Rude staff.. Completely unhelpful!

The UPS Stores at 1001 E Harmony Rd and The UPS Store at 1281 E Magnolia St are both open Thursdays!

Best UPS store in FoCo. Sadie is the best!

Besides the staff being rude this store Nickel and dimes you ...they must be unaware that there are stores that offer the exact same services with friendly knowledgeable staff for less money

Ive always had prompt, friendly and helpful service from this UPS store

Great, quick service and very friendly staff.

Always helpful. Pricing a bit steep.

Horrible!!!!!! They charged me $3.50 to print 3 pages!!!! Biggest rip off EVER!! Then I proceeded to tell them what a rip off it was ans they just started laughing!!! Such a bad way to do business!!! Go to another location!!!

Friendly, helpful staff

Continues to disappoint! What is up with a UPS store which refuses to take a self- labeled UPS outbound shipment. Please review your mission statement.

The UPS store employees are friendly and helpful.

Extremely expensive, but decent staff experience

DO NOT PRINT HERE! It cost me $5 to print a 1 page shipping label for UPS.

Best Prime Rib ever

Rude and over priced

Friendly service!

Always friendly, knowledgeable, and efficient!

No drop off

I am done in 1 sec ... thats it