Awful customer service in the service department. They rescheduled my appointment from the main service area to the express service. Then that group wouldnt/couldnt even complete the repair. Even worse, the express service folks starting arguing with me about making the appointment in the wrong area. To me, it seemed like they just didnt want to be bothered with the repair. I wasted a whole morning with rescheduled work and daycare for nothing. Buying beware!

Jeremiah was great to work with. Walked me through my options without trying to push things I didnt want or need. He made the process smooth and easy from start to finish. Id definitely buy from him again. Loving my new Grand Cherokee L!

Professional, organized, worked on time that was given, full report on work done. polite, I will return.

Friendly, no pressure, enjoyable experience. The guys at Ft. Collins Dodge took exceptional care of us. They got us what we needed, everything we wanted, at the lowest no hassle price we’d found! Keep up the great work!

I have a 2019 Ram that was making a strange binding noise when turning the wheel back and forth and also some shaking in the steering. I explained the problem to Jim and he told me by lunch they would have a diagnosis. Lunch time rolls around and Jim calls to tell me there is no problem with the truck and the sound I am hearing is the wheels rubbing the inside of the fender. I tried to explain that this was not the sound I was hearing and that the tires wouldnt make 1) a binding noise if the truck wasnt moving 2) the tires only rub at full lock which was not the issue at all. Jim is apparently much smarter than me and did not want to be told he might be incorrect. I told him I would come and pick up the truck if they were not going to fix it. Arriving at the dealership I got the pleasure to talk to Jim again who informed me that I needed to pay $125 for an inspection fee, which seems strange because nothing was diagnosed or repaired. I questioned the charge and Jim said I wont charge you again if you bring it back which immediately turned into a back peddling act limiting the timeframe to a week or two. Anyway, I took the truck to a different shop that easily found and replaced the bad tie rod end. The truck doesnt bind or shake anymore but I am still out $125 for Jims expert inspection. Long story short... this is why people dont trust dealerships or their arrogant and untruthful service departments.

I needed a newer truck and I was having a hard time finding ANYTHING. The shortage in trucks all through out Colorado is real. I first went to Dodge Greeley and the salesman that I was speaking to, decided to take off for the weekend before I got there. Great salesman that guy was, so I then texted a person from the Fort Collins Dodge. He asked me what my number was and that a salesman would call me. Aaron called me within 10 min and I told him I needed a Diesel truck preferably used. He said Well we got a 2018 Limited that just came him and I said I am on my way He then said We close at 7:30 just so you know. I rolled up at 7 and Aaron was standing outside the dealership waiting for me. He quickly introduced himself and we walked straight to the truck. I knew it was meant to be and Aaron knew it too. I took a quick test drive and after I parked it, I walked into the dealership. Aaron and I spoke and we got the paperwork started. Jorge was the Sales manager and he was working hard to get me into the truck. The Finance manager *sorry I forgot your name* He was also working hard. All three of them were EXTREMELY nice, they knew what they were talking about and they were happy and willing to stay late to help purchase this perfect truck. The next day I had to grab some stuff out of my truck and move into my new one and the service manager came up to me and introduced himself. Gave me his card and said If ANYTHING happens give me a call and we will get everything taken care of.Overall this was the best Car Experience Ive had. The Team Members for this dealership are great. You will be taken care of.

I have a 2019 ram 5500 that has been in the shop for 2 months! It was going to be done 1 month ago and it’s still there. Then they said it wasn’t covered under warranty, yet it is still well under warranty coverage. I also have bought 5 trucks from them:/. 🤦‍♂️ 2 months durning the summer for a landscape company that needs it. I’ve been told day after day it will be finished.

I highly recommend Ryan The Jeep Guy Buller at this dealership. He is a superb and caring person as well as someone who truly believes in his product and doesnt just talk the talk but walks the walk. He got me into my first Wrangler and I couldnt be happier. He was a pure joy to work with and I will be giving Ryan and this dealership my business again.

My lease was about up on my current vehicle and I wanted to try something new. I went to the Jeep dealership in Fort Collins and had the pleasure of working with James Lewton. He was great. I have never owned a Jeep before so I had many questions and wanted to see my options. No matter how many times I asked the same question or wanted to see multiple vehicles again and again James took care of me with a smile. He was perfect. I ended up getting. Jeep Grand Cherokee and I am so happy. His customer service was excellent.

Sales was great. But service is not. My wife called about our brand new 2021 Durango leaving oil spots everywhere we park it and was greeted with attitude. So I am taking it to a different dealership to have it looked at. The General Manager contacted us about the issue we had with.the service person. He went out of his way to rectify the situation, and had our issue promptly corrected by an extremely kind and professional service person. Thank you so much, Mr. Hardy for all you did. Again, wanted to stress that our sales people and finance person were amazing.

Communication was great by Devin all along the way. They were more than accommodating and repairs were done quickly even given the pandemic. Great service and great people! Thank yall so much!

We had the best experience buying our Rubicon. Andrew Crimando was very knowledgeable, friendly, and kept us informed every step of the way as our Jeep was being built. And when it came to financing it, that team was great too, the whole process was fun, fast and easy!

Been here twice in the past 2 months for a key fob and lug nut key I lost. Very pleasant experience. Thank you.

Excellent service and fast!Applied a coupon that Was online that I didn’t know about. Saved me $40!Will be using them for service on my Ram from now on.

Got a great deal on a 2021 Rubicon. Tristan did an outstanding job getting me the exact package I wanted for the right price. Will highly recommend him for any future purchases.

Got to work with James McIntyre, he helped me finishing up the deal in a week, paperwork was nice and easy.Would love to work with this dealership again in the future.Thank you so much James

I really appreciate Chris watts the service manager for getting me scheduled next day and getting my jeep in and out in under an hour to fix my 4wd, Thankyou Cameron Holliday for your hard work! Thankyou guys for taking me to and from work it was super helpful! You guys rock!

Just want to thank James and Cameron and the technicians who worked on my 2008 Ram diesel during the period July 30 to August 3. I was passing through on a trip from my home in Washington towing my fifth wheel when the engine started running rough. You fit me into your busy schedule and concluded that the turbo needed replacing. Your technicians completed the job more quickly than I expected. And your shuttle crew transported me both ways from the Lakeside KOA. My truck has been running great ever since! Having mechanical problems on the road isn’t much fun but you guys made it as painless as possible and allowed us to finish our trip with only a one day delay. Thanks again for your assistance!

Terrible experience with the service department. I had my car diagnosed at a different place for $120. I contacted Chrysler about them covering the repair, but they said I had to have the local dealership diagnose the problem before they would assist. I took it to Fort Collins Chrysler and they gave me attitude immediately, and said it would cost over $800 just to look at the car! I guess if you want to pay 8 times what other places charge, go here. Otherwise stay away from this place, and stay away from Chrysler. (A 3 year old car should not have an AC condenser spring a hole in it and require $2000 in repairs.)

Called to order parts for my Ram. Horrible customer service in the Ram Parts department. I asked to speak to the manager about matching the MOPAR website price and was hung up on (by the manager). I bought my 2020 Ram there and it will be the only business they get from me ever. All my upgrades are MOPAR and will be bought else where from now on.Everyone in the parts department should be re-trained and that “manager” should be fired immediately.Follow up: I want to thank the dealership owner for reaching out to me to address this situation.He took time during his lunch to listen to my issues and had them corrected in the same day. I wasn’t expecting the owner to reach out but I am very happy that he did and he’s also very understanding. I will be picking up the parts I need tomorrow as they are having them shipped same day at no extra costs.They have earned these 5 stars!I also want to say that I normally work on my own vehicles but I have let them service my new truck for warranty purposes and have been very happy with the service department.

I’m trying to figure out how to give this place 10 stars! We were on a journey with our RV and encountered an issue with our Dodge. Still under warranty, but time was of the essence as we had several reservations in line that we would miss out on. Jesse and his crew went above and beyond to get the work done on time. They needed a part and one was located in a nearby dealership. He sent someone to get the part for us! Since we were parked at least 20 minutes away, they transported us back to our Rv to wait and then delivered our truck early!! Can’t recommend them enough! Go here!!

My experience is Fort Collins Jeep was the best! they teamed up with me to help me get my Wrangler, the price was great, no pressure at all, nice and transparent transaction, definitely: GREAT Customer Experience.- Big Thanks to James Newton, mark Matson and Matt Karl, Awesome Team!

Service is always easy and fast. No nonsense.

Over 3 months of waiting?! For?? Upholstery color match?!?!?! May require a second,so 1 year ballpark? The time on my extended warranty may run out!!! Well my screenshot proves I was here,I also have invoice #. As for the team keeping me posted....I called them about a month ago.... SOS MAYDAY

I made an appointment to have the fuel filters replaced on my 2019 RAM. Jesse checked me and he answered many of my questions about my RAM’s maintenance. He was very knowledgeable and willing to share his knowledge. Work was performed well and on time.

Service Dept.was great! Was able to get oil & filter change and tires rotated while I waited.

Very nice people there..Chris Bongato went above and beyond to help us..the Bosancos

Dodge service was able to get my Charger in within about 7 days from when I contacted them. I was having a small oil leak. It was found to be the engine mount supports. They were able to get the parts needed in by the next day and my vehicle was back to me by the following day. So a total of 3 days, not bad.

Excellent service from Jesse at fleet service as always...will not take me RAM RV anywhere else for chassis service.

You got to go check this place out, has more inventory than most dealerships. Make sure to ask for Jeff! He was great!

All I can say is what an amazing parts department. I needed a part for my older dodge caravan. they explained to me that the part was discontinued but they found a place that still had one. They offered to even ship the part next day so I could get my car back on the road quicker. my dodge is back on the road thanks to this 5 star team. Thank you guys. You have a customer for life.

Beware, do not take your used vehicles to trade in here, they have nice and friendly salesman but they won’t hesitate to low ball you on anything you want to trade in. I went in to ask about trade in offered and look at a few vehicles to get a sense of what I would like to buy. The salesman was nice, however after they “inspected” my vehicle they offered me $10,000 less than the Kelly blue book value of my vehicle. My truck is a 2008 with 55,000 miles on it but they offered me the amount with the average mileage of vehicles that age around 185,000 miles. It just makes you feel like you are wasting your time and you are wasting theirs.

Great experience. Salesman was informed and respectful of our family’s time on a Saturday. Process including negotiation was straight forward and painless. First Jeep for our family. Thank you Dealin Doug

Yesterday I had the suspension system on my 2016 grand Cherokee replaced. Devin McLeod went above and beyond to make sure I was happy! The only thing that I wasn’t pleased with was the lack of a donor car to use while it was in the shop for the whole day or the lack of a rental. It seems there aren’t enough rentals to go around for the clientele going through the service department. I purchased my vehicle there. I’d like to feel that I am valued but here I feel like they miss the mark or opportunity to shine. Gone are the days of taking care of the client from beginning to end. When you drive off the lot, you’re on you’re own! Good luck out there!

Jesse was awesome! We were on vacation in Fort Collins. He got us in the next day for repairs (fuel filter and programming). Then got us in again before we left for 2 recalls. All work was done promptly and seems to be great now. Thanks!

They are the best!! So helpful and fair. Devin and all the ladies are great. I highly recommend them.

Tristan was the person who helped us and he is amazing. He immediately knew what we wanted and worked with us to get a great deal. Highly reccomend. The financing dept is great as well and they know how to work with you. Gr at experience. We have got 2 cars there and going back for a third soon.

We had a great experience very fast and straightforward. We got just what we wanted and the price was also great! We will definitely recommend you!

Update: Steve Hardy GM called me and resolved the issue quickly and professionally. I will be bring my truck back if I ever need anything else. Thanks Steve!Terrible service. Went in for recall work and have tires rotated and balanced. After confirming when I made the appointment that they could balance 35 tires I was told 30 minutes after the truck was dropped off they could not. I advised Matt to not rotate or balance the tires. I show up to pay and they are charging me for a tire rotation in which I confirmed over the phone to not perform. Matt said yep work is done sorry you can pay to have it undone. You signed to have it done so we did it. No manager on site and Matt had a terrible attitude. I would highly recommend anyone other dealer to do work or purchase a vehicle from.

We have worked with Joe Z and the team several times. They are attentive, polite, and not pushy. Joe spent over a month answering questions and helping us get the right vehicle. Would highly recommend going to see him if you are in the market, or even just interested as I said they won’t push you.

I was looking to get a Jeep and went to ft collins Dodge and Leo and Jorge were awesome to work with... They went the extra mile to help me get what I was looking for ... Excellent customer service. I would definitely would recommend them..

Our sales person (Greg McKinney/Fleet Sales) was great. He worked with us from January until we drove the van off the lot at the end of March. He ensured we received all rebates that were available to us and the final price was excellent.

Worst experience ever. Salesperson and manager kicked us out because they accused us of being undocumented immigrants. The worst part was it was Hispanic salesperson that refused to help us. They started off dishonest when asking questions the first day we went in. Should of known better to go back the second day to be treated that way

Jesse and the guys are fabulous. Always real thorough.

Amazing attention to details and customer service. They made you feel listened to and heard! I couldn’t have asked for a better crew that not only took the time to figure out the sound my truck was making but treated me like a human!!! I won’t be going anywhere else to have my truck serviced! Top notch service folks!!! Don’t go anywhere else for your Vehicle maintenance or issues! It’s worth any amount of drive to find a refreshing place where you’re treated with good customer service, a smile and attention to detail! Take the drive and go here, you won’t regret it!

My husband and I spent a week working with a sales person trying to find a new vehicle. We finally found one, decided to trade in our car for it, and had him get all the paperwork ready. He told us to come in at 5:30 to sign the paperwork and bring in our trade-in. We got a babysitter and drove 40 minutes to the dealership ready to finish everything up and take our truck home. When we got there, The manager said “oh, I thought you already bought it, we just sold it.” He was very nonchalant about it like it didn’t matter to him. We have purchased quite a few vehicles here but we will not be returning.

Awesome, fast service. Service rep was great, valued my service coupon, did a great job. I will ALWAYS make the trip to Fort Collins

Matt in the service dept is amazing! And Steve is a truly fantastic manager. Well be doing more business with these guys for sure!

Russ Sanders and the entire team at Fort Collins Jeep does an outstanding job! This the best place to buy a Jeep. Great sales and service!

Great service! Love the lane where you dont have ro make reservations for an oil changel

We had to wait only a few days to have our Caravan worked on. The young lady who we paid was good natured and quick to get us into our car.

These guys have always taken great care of my truck. The staff is professional and friendly the waiting area is always inviting

Good customer service. It took a few tries to find an uncommon problem with my truck, however, the problem was resolved and I am a happy customer. I appreciate the work they did.

While waiting during an oil change I observed staff who were not wearing masks and in one case saw a staff member who did not feel the need to wash his hands after using the bathroom. I choose to use business’ who have higher standards of hygiene and common sense

I was really excited to get a new bigger vehicle and the salesperson was upfront about everything. Or so I thought. Sales person was a snake in the grass, promising me a payment with all the taxes included to be a much lower payment than what was billed. Got the bill and the payment is much higher than what was promised. As soon as the lease is up on the vehicle, we will return it and never go back to Dodge for this deceit.

Excellent buying experience with Josh and Robert. Easy test drive scheduling and absolutely no pressure to buy and at the end of the day i got a very fair price, especially considering the current lack of supply.

Jesse and the crew took care of me again. In for a 100,000 mile check up, I pull a 16000 lb. camper, and they looked over everything, changed fluids, checked brakes and bearings, transmission, hubs, and shocks. Still running great. Thanks, Jesse and crew.

3 stars since I had oil hand prints all over the truck, about 6 places on the paint.The tech who changed the oil (not in any uniform) asked me what the Rams MultiFunction tailgate was. Come on man you work here.

Worked with Brian in service. He was very helpful, thorough and knowledgable. I had some issues with my car batteries, one which had warranty with another company and he stepped in to help me try and get that taken care of. Always pricey when it comes to getting work done and he did not pressure me to just get the battery from Jeep and helped best he could to save me some money! I am always nervous taking my car places because of prices but I have never felt that this dealership or service department is there to just to make money, everyone has always been helpful.

I went in to look at Chargers and Josh Tarro was a huge help, he helped me find the car that I wanted and took care of me. His manager Jorge was also very helpful and gave me a great experience. There was an issue with finding the car I purchased, which wasn’t the fault of Fort Collins Dodge. Jorge and Josh spent a lot of time locating the vehicle and it was only a week later than expected, they really went above and beyond to give me a great experience and I will be a returning customer because of that.

Probably the easiest car purchase I ever had. I would give 5 stars except for the shenanigans of Nick, the finance guy.

I had a problem with a windshield wiper on my 2015 Ram since I bought the truck new. Because I dont drive the truck too often and it doesnt rain often in Colorado and I live a ways from the dealership, I hadnt done anything about it. Six years later when I asked the dealership to address the issue, Bob Lee, service manager, recognized that it was a factory defective wiper arm and replaced it at no cost. World class service. I am still waiting for it to rain so I can try it out.

The process of purchasing my new van went seamless; Charles Reichert was friendly, patient and thorough, answering all my questions as I never felt rushed. Thank you for such an easy and nice experience purchasing my new vehicle!

The whole team was so awesome to work with. They walked me thru the new truck and all the cool features. Have helped me with all the questions I have had. Matt Buster was a great salesman and a pleasure to work with. Would definitely recommend all my friends and family to come to Fort Collins Chrysler Dodge Ram Jeep. Thank you for the best experience!!

Great service. Ryan and Steve are awesome

Jeff and the staff did an amazing job. I would highly recommend them for your next purchase. Totally satisfied.

Had a great experience with James M and I’ll definitely be going back to get the next Jeep from him. The ordering process was smooth, he worked with me every step of the way to make sure I got what I wanted, kept me in the loop as far as timing, and did a great job waking me through the whole process. Great customer service and look forward to my next buy!

The warranty service was completed very quickly and efficiently. I really appreciate the service department going out of their way to help this needed fix done to meet my schedule. Thanks!

Sad to see that my experience was not amazing like everyone elses.

This was my second time purchasing a Jeep at Fort Collins Jeep but in their new location. Everyone I dealt with was absolutely fantastic and helpful. They were patient with my millions of questions. Russ was my salesman but there were others who helped out. What a pleasant experience!!!

Purchased a 2021 JLU Rubicon from Ryan Buller and Ft. Collins Jeep. The whole process was easy and painless. Ryan was very knowledgeable about his product and provided a no stress, no hassle buying experience. If you’re looking to buy a new Jeep, I can’t recommend Ryan, or Ft. Collins Jeep, enough! 10/10.

Virgil was real helpful and helped us get our dream Jeep.

What a wonderful experience from some very professional staff. Im so happy with our new car. Its something better than I could ever imagine.Thank you for such a wonderful vehicle

Yulia and John were great to deal with. I normally hate buying vehicles, but Yulia really went out of her way to make sure things went smooth.

I found my truck online and completed the purchase. Josh Tarro helped me to get a live view of the truck via phone to phone Face Time. He made sure the truck was kept safe & secure while they waited for me to fly out and pick it up. They sent all documentation to me ahead of time making the pick up process very smooth and fast. The price was also very competitive on a national search basis.

First of all I want to say thank you to Brian and Sam for making one of our familys dreams come true. Without your dedication and patience i dont think we wouldve been able to proceed with a new vehicle purchase. Love the new wrangler by the way guys. Once again I thank you guys so so much and the fort collins jeep family for making a dream possible. Highly recommend!! You will not be disappointed!!

Fantastic customer service!

Dodge dealership in Ft. Collins is always a treat. They know about professionalism and they conduct it. No hastles, just great good experience and awesome products. #Mopar for LIFE

Extremely impressed with this dealers service department, the communication with or without the awesome software they use was spot on. They got me in quickly and work was completed far before I expected. Id happily bring any vehicles back in the future if need be.

Always great service. service people are very straightforward and honest

I had a wonderful experience with James and Andrew they helped me a lot and got all the number right where I wanted them!

Ft Collins Jeep is fantastic. Their service is the best.Highly recommend them for your Jeep needs.

Always have a great experience here.

Our experience at Fort Collins Dodge was outstanding. Sales Associate Mark Gregg was a delight to work with — intelligent, gracious, well-informed and clearly committed to providing A-plus service to his customers. We are thrilled with our 2018 Buick Encore, and grateful to Mark and the other staff members who were so helpful during the buying process.

Service department- will not use them again, attitude, we had coolant leak, they took a week to fix, and didnt wash the coolant off the engine, now we have coolant smell ..very unprofessional...

The guys at Fort Collins Dodge are the best. Love the new Truck.James McIntyre Is a Great salesman, he is very experienced and made the process simple and quick.Thank you Mike Wooly, You run a Great sales Department.Allan Nicely

I when today at the Truck Shop for Pick up my 2500 Ram, then Jesse (Manager) unfortunately was out the state. then I met with his replacement Mr. Bob Lee (Service Manger), This character is not suitable for Jesses position, or to be a manager, I know people with less school if this guy has any! with better education! Vulgar, unprofessional, arrogant: I WILL NOT GIVE YOU YOUR VEHICLE AND TELL YOUR ATTORNEY TO CALL ME. Oddly, Jesses assistant came out to apologize! I understand how bad it is to ruin the reputation of a business, I know that Jesse and his staff are a 5-star shop, take care of their reputation, not everyone is fit to hold key positions. In my opinion, the assistant is the most qualified to assume the position in the absence of Jesse. Bob Lee would qualify him for a position outside the Shop where he doesnt interact with customers. (Removing snow outside the shop). So after being treated vulgarly by Bob, I went with Mr. Steve, manager of Fort Collins Dealer at South College. Steve, a professional in his position, resolved the situation in less than 15 minutes through the guarantee of my 2017, RAM-2500. Thanks Steve, I will continue doing business in the future with your professional Manager representation. So 5 stars for Steve who is the face of this dealer.

Always friendly and courteous. Recommendations for repairs are spot on and the suggestions have made, for me, a better handling truck for the conditions I operate it in

10+ promaster 1500 vans are listed online and are on the lot but have been sold already. Bait and switch.

Very disappointed that Fort Collins Dodge will no longer honor my lifetime oil change program that I bought when I purchased my car. Not cool. If this is how they choose to treat customers, I’ll be buying my next car elsewhere.

I took my Jeep back after axle seals began leaking not only did they fix at no charge they threw in a free oil change.. thank you..

If you like mopar

Jesse in the fleet service center was truly outstanding. I was passing through Fort Collins on my way to the north west when the throttle control and check engjne lights came on and the car briefly went into limp mode (no power). I called the service center and Jesse agreed to fit in an initial assessment in the next hour and go from there. He did as promised and determined that there was an issue w/ the electronic throttle control, cruise control and -- completely unrelated-- an outstanding factory recall on the cooling system electrical fan. He found and ordered parts and promised to complete the work by noon the next day which he did. All of this he did when I didnt have an appointment and at a time when I know his center was busy. I was able to continue my travel by 1pm the next day and did not experience any additional throttle control issues on the trip.

Vehicle buying process was very easy and sales guy Russ James was very honest about deals here. If your are trading in old vehicle play the negotiation game, it surely may help. Loving my new jeep.

Awesome place to do business... everyone was great.. easy to deal with.. bought a new 2020 Dodge Ram...traded in a Jeep Wrangler... cant say enough about the staff here...

Worked with MATT in the service department. My appointment is at a specific time. he makes eye contact with me, and another customer comes in. he helps that person first. So i get to him, aggravated. and his mind is absent from understanding that i have been waiting for 20 minutes after my appointment to get help.Needless to say, i am DONE with you dealership. it is full of disgusting people that have ZERO personality. I filed a lawsuit against FCA due to my repetitive problem, and disrespect i received from this boy.

Our salesman Joe Zielonko was amazing to work with. He was knowledgeable about the vehicle we purchased and helped the process go so smoothly! Ask for Joe if you go to buy a vehicle there!!

Very helpful and they even got me in after hours to look at my headlight

Went in for a 37000 mile oil change. Differential fluid was in need of replacing and apparently I had an oil leak from the drive train housing ( not very common I’m told). Fortunately I was still under warranty. All was done and I drove away! Very awesome service from Tanner and his team!!!!

Always greet us with a smile and help us make the best decisions to keep our Jeeps in top shape!