I wanted to say thank you to Kelli in the warehouse department. I bought front and back bumpers and they realized after shipping that a single nut was incorrect. They took the time to send the single correct nut with a picture and instructions. Thanks for the great customer support!!!

Dan in repairs and tech support was outstanding! He was patient and super friendly in helping me work through a repair on my Propex heater. Thanks for your great support, Dan!

I’ve always had great customer service with Van Café. They’re responsive and very friendly. Recently some parts were damaged in shipping and they went out of their way to help make it right. Thanks Alex!

Tryed to install a exhaust kit sold to my customer....2 weeks later still dont have proper clamps.after days of back and forth they ask are you having trouble. we opened our kits and they are good. Mine is not. sent pic showing how they are undersized . well theirs arent. Great send me new kit. pandemic or not bad customer service.

I got a cookie in my delivery box! This company just made a lifetime customer

Great people and theres cookies, all around a good time

Always love stopping by and picking up my parts from van-cafe. Not only are they great in quality, but have great prices as well. Far better than those morons out in California known as go Westy. Big thanks to Mike and the crew at Van Cafe for keeping my rig up and running all these years.

Incredibly good prices, hard to find parts, easy to navigate web page, supper fast shipping....and they sent me a cookie from a local bakery. Very pleased with my experience.

People are kind And friendly. But more than once I have received wrong parts. Also friends that order have experienced the same. They don’t rush the next order and will only send through mail. So if your in a hurry to get on the road these are not the folks to order from.They say they are sorry but do not understand or seem to care that waiting three weeks for a part is not cool and is costly to the customer. Nor do they seem to right the wrong with a credit or anything.I like van cafe but they lack on service and accuracy

I unfortunately had a very poor experience with Van Cafe. I ordered a new torque converter from them which according to their website was supposed to be rebuilt and checked by German transaxle. When I received the TC it was manufactured completely wrong and was rebuilt by Precision of New Hampton in Iowa. Van cafe went ahead and let me talk to German transaxle directly. Which ended up being me project managing the whole ordeal with nobody really taking the initiative to expedite any of this. After weeks of delays I get the right TC unfortunately from Precision in Iowa as German Transaxle dosent supply their own anymore (I learned this later on). At the end of the day I paid for a lower quality part from people who cant, or just dont, even use the Metric system on European parts. Neither of the TCs were even quality checked by German Transaxle yet I paid for a quality part from them. I install the new TC and planned on crossing the country anyways but decided to stop at Van Cafe to talk to the owner about my issue. He agreed some things went wrong and was willing to refund me his markup bassed off the quality of the product. He also agreed to go ahead and reach out to German Transaxle to see if they could refund their mark up as they messed up too. I SHOOK HIS HAND on this and left with some confidence about the issue. Unfortunately I have better things to do than project manage for Van Cafe as a customer and nothing ever came from that conversation and handshake. I still have paid for a top quality TC but dont have one!!

Extremely knowledgeable, friendly and efficient parts supplier for my 87 Westy. It truly makes ownership a joy knowing I can count on them for the varied needs and wants of my Vanagon passion!

Very responsive and conscientious. Stand by their products.

Very knowledgeable, had what I needed for the right price. For a van person its heaven.