First and foremost Id like to thank Jeremy and Trent for your outstanding help and customer service. I am so thankful that you guys were able to help me out today. Words cant describe how immensely awesome it is to know that theyre still good people in the world that care about other people. I plan on winning a couple dart tournaments for discount tire in the future! Id recommend this store to anybody the customer service the prices and the overall good nature of this location is the best service youll find in town thats a guarantee!
Excellent service. I had booked an appointment 5 days prior. Turns out they didnt have my tires in stock so they upgraded me at no additional charge (your milage may vary).They are always very friendly and polite. They do a great job explaining what your service call will look like. And the turn around time was fast.
As the owner of a retail establishment I feel good customer service should be recognized. Avery did an awesome job helping out of a bind this afternoon and I really appreciated it. Also the techs did a great job installing the tires on my car. Thanks Discount Tire team for providing a great customer experience.
I have been a loyal client of Discount Tire for years. The service and value are always top notch including my visit to this location. I just needed air in 3 of my tires. I did not know about the air service area until today. The tech was prompt, professional and friendly. The culture in this company works. Keep it up!
The staff are friendly and fast. They fix flats for free! They have a good selection of tires at fair prices. Theyve done right by me for years, through several sets of tires. Ive compared other places and always come back here.
Lucas and I identified a problem after my new tires were put on and he did a fantastic job fixing the problem. I was really impressed with his professionalism and his desire to be the best at what he does. All around great customer service from the whole staff. Ill be recommending DT from here on out.
This location is absolutely amazing!! Jeremy is a super chill dude!! Was in a super big rush and didnt have time to make it down, so he offered to come get my truck for me and told me an exact time they would have it done!! (They finished 10 minutes early) lent me a vehicle so I could get back to the shop and get my Truck!! Killer warranty on my tires!! Fast, honest, reliable!! Highly recommend the North location for a discount tire shop!!
Will never go to another tire place..I LOVE DISCOUNT. Thank you, Jeremy..and all of your amazing techs for treating me like a valued customer. You all went far above and beyond, and I know those 40s were a pain. You have a loyal customer.
Only tire shop Ill go to. My family and I buy all of our tires here because of their amazing customer service! Just had to get a trailer tire there and with their road Hazzard warranty only cost me the price of the new warranty and I had a brand new tire. I delt with Trent this time and he was awesome but all their sales associates are amazing. Ill continue to purchase all my tires here!
Ended up with 2 flat tires in one day. Brought my car into Discount Tire, was greeted before I even entered the building, and they had my new tires installed and ready to go about 35 minutes later. Very exceptional service.
Great and fast service. Free rotation and flat repair. Place was packed today and I was still out of there within an hour. Came here for my tires a few months ago and wont be going anywhere else anymore.
Employees were really accommodating and decent, did the job pretty fast. I kinda feel I paid a bit much for just two sedan tires, but I understand that an 18low profile tire runs a bit more than others probably do, so I get it.It just is never a good time to get a flat, but especially bad timing this time around, so the fact they got us in and out quickly and were friendly as well was enough to give them the 5th star on this review 👍
I always stop by when my tire air pressure is low. Amazing people are always ready to help me out. Great customer service
Ive been taking a couple vehicles to the North College location for a few years now and its always been a pretty easy experience. The mechanics working in the shop area do a lot of hollering and loud singing, so the whole place stays pretty noisy. Its good to see enthusiastic workers, but its hard to tell how focused they are. I just found one of my lug nuts cross-threaded, which resulted in a stud being broken during a roadside tire change. Safe to say it was not carefully put on and hand-torqued. However, a couple of the sales/management guys up front made things right by sending me to BG Automotive with a voucher to have it fixed for free. Definitely doing the right thing, but its a little worrisome to see a stack of pre-printed vouchers for that exact problem. Ill continue to come back because of good prices, quick service, and good customer service, but I think Ill be checking all my lug nuts after service there from now on.
⭐⭐⭐⭐⭐Absolutely amazed by the entire staff and overall experience here! Fast, knowledge and I couldnt have asked for a better deal! Highly recommend this location, Jeremy and Bishop⭐⭐⭐⭐⭐
These guys are great. Very thorough and informative. Stay away from the south location
Discount tire is by far the best option for tires in town. They match prices as long as they can verify the price is legit on tires and they will rotate for free for the life of the tire. I highly recommend their tire insurance as it covers the tire for its mileage life and it covers all damages including tire replacement for unrepairable damages. To top it off their customer service is top notch 👌. I wont get tires anywhere else!
Always a good experience. Good service, fair price, never any upsale.
The only good thing about getting a flat tire was going to Discount Tire Michael helped us find the best deal for us on a very busy Saturday At one point we went outside to see if we could find a better deal at another store and he never lost patience If they have employee of the month I do think he would be a good choice Thank you Discount Tire!
Jeremy at North College Location helped me out a ton when I was in a time crunch. Not my first time being treated right here! Awesome staff.
Always great service! This time they went above and beyond. They absolutely saved the day and got us taken care of so my mother could attend her late husbands Special Forces Honor Memorial.
The people at Discount Tire are amazing such nice and cordial caring gentleman
Very knowledgeable, responds fast. Gets you going again!
Jeremy and Blake took excellent care of us, they worked with our unique situation and budget and we left knowing that they had provided excellent service to our vehicle and our vehicle is safer to drive because they went above and beyond to make sure of that. I appreciate you both! I will be back for future tire needs and will recommend you all to anyone who needs tires!
Ordered and made an appointment online. Kinda booked out a couple days for the morning. They called me the night before and informed me they didnt have the tires I ordered, so they upgraded me for no extra charge (awesome). Got there right on time, taken care of right away. Took an hour for 4 tires! Nice options for seating. Great customer service. My car feels so much smoother!
Made an appointment for new snow tires. They had a rebate offer going on. Service was fast, and the man who helped me was efficient and helpful. Fortunately he didnt talk down to me about tires, since I am well educated about tires.
They were quick to make up excuses as to why they cant patch my tire. Low tread is no reason for not patching a tire....they are just want to sell a new set of tires. Sadly I guess I will buy my next set somewhere else.
Its the best tire place around. Great people great service.
Great service even after the purchase! We purchased multiple sets of tires over the past many years, regularly rotate the tires. Always a pleasure dealing with them at the north FTC. Kudos!!
So thankful for your drive in air service. We buy all our tires here!
Awesome service and great prices!
Really loved the new rims and tires. Bishop was awesome. Highly recommend this location.
Amazing staff, efficient and friendly service, great deals. Im a beginner driver and was sent their to change my tires and they help me navigate through all the steps, just overall amazing service! I would definitely recommend!
Overall great spot. Super busy location.
Used to be a good choice, now theyre more expensive than others. Employees and work done is excellent though.
Great service! I appreciate the price matching.
In and out in less than an hour, 3 tires needed patched. Left without paying a dime! Worked with David and Michelangelo, both of whom were knowledgeable and courteous. I will be sure to purchase my next round of all seasons through Discount Tires.
Very friendly and helpful..only place we go to get our tires.
So friendly and they take care of you fast.
Super friendly, helpful and quick service!
Woke up with two flat front tires. I had been saving to get a new set and it ended up I needed them sooner than later. The staff went above and beyond to make sure I was able to get affordable, safe and reliable tires on my car. Thank you.
We have been purchasing tires for our two vehicles from Discount Tires for the past 10 years, and always been satisfied until this most recent visit. We bought a used travel van and wanted to check the tires for wear. The tech measured the tires and said one of them was at 4/32s and the other 3 at 5/32 so he recommended replacing them right away and i scheduled an appt for the next day. Because I was also looking for wheels I stopped at another store. Then measured the tires at 6/32 and 7/32s explaining that I had plenty of wear left before they needed replaced. These later safe measurements were confirmed by another shop. I am very disappointed to no longer feel confident in trading at Discount Tire, so will be taking my business elsewhere.
Efficient and polite. Best plan for smooth service: Emergencies notwithstanding, get an appointment on the web before going in.
Got new tires on our old pickup. Guys did a great job and we took home the old ones for toys for our dogs and two will be used to grow veggies!
They very professional n helpful n polite
Always great service even if just shopping around...
I’ve been a Discount Tire customer for over 30 years. My customer experience with the manager, Jeremy, was the worst I’ve ever received at any location. Business gets busy (aren’t they fortunate in today’s financial climate), but customer service is a valuable asset for continuing to stay busy.I am no longer a loyal Discount Tire customer, and if I do wander back I will never go to this location!
I talked with David and Michael and these are some of the nicest people to work with. Friendly, knowledgable, and all around good guys. The service here is fantastic and fast! The price was perfect! I ordered tires on a Wednesday, and they were installed the next day at 9am.I would highly recommend this place to anyone in need of tires. Quality and service are at the forefront of this business and I appreciate it!
Website for making appointment is clunky and didn’t record my appointment. Expect minimum 2 hour wait. Doesn’t seem to make any difference in length of time whether or not you have an appointment.
I needed my tires balanced and rotated so I called and asked for a quote, they said even though they only put two of my tires on they would do it at no cost, while there I had them also put two other tires on and I was in and out In 35 minutes! Big thanks to Michael!
These guys were great, I accidentally scheduled an appointment at the wrong store, I notified the correct store (this store) and they said no problem and got me in. Blake at the front counter helped out and was super helpful in guiding me through the process, told me my car would be ready in a hour, it was ready way before hand. Great customer service, great staff thank you again!
I was traveling alone when I had a low tire pressure warning on my vehicle... I googled a tire company close to my location and Discount Tire came up... I called and the kind man who answered the phone gave me wonderful directions... when I arrived, they took care of the tire in a timely manner, even though they were very busy. When my vehicle was finished, another kind man brought me my keys and much to my surprise, said there was no charge to me. My tires were not their brand, but they still didnt charge me for their service. Amazing!! I have never been treated so kindly... Discount Tire, you rock!! Sincerely, Debra T.
Their customer service is unparalleled. It is excellent beyond words. I often tell people stores should model their customer service off Discount Tires!
Quick and painless. These guys are pros
The employees were respectful and were finished when they said they would be.
Had a flat tire while driving through Ft. Collins. They agreed to fix the tire even though we arrived just after closing. They didnt even charge for the repair. Great shop and a great team!
Simply put, great people!! Thank you for checking my air.
This has become our go to place for having our winter tires changed out. Every person I have encountered has been polite, professional and very helpful. Cant image needing to go anywhere else! I highly recommend this business.
Jeremy was so understanding and helpful and patient with us when we came to get our pressure checked and found we had a flat! I will tell everyone to go to this discount tire. Thank you Jeremy and staff!
Excellent service!
Good crew here...tires are reasonably priced..
Great service and fast. In and out at drop off and pick-up.
Cant say enough about the attention and quality Discount Tire puts first. Great team of people and exceptional service.
Always busy on a Saturday, but got us right in and out.
Incredible staff, incredible service! They made my car repair so easy!
I had blown my back tire and was well in need of new tires at the time. Bryce and the whole staff were so helpful. They had to order my tires in because of the specific brand I wanted and I was able to get them installed the same afternoon. They were so prompt and polite throughout the whole process even though they were slammed. Thank yall for the kind service!
Love this place. Was thinking today every guy I talk to is high quality and wondered how they find and train them all so well. Great organization 👍
Very helpful, honest, and efficient! Jeremy was extremely kind and great at what he does! Thanks, guys!!
Just needed air in the tires of my new car fast and friendly !
Always so nice and professional when I have been in.
If I could give this location zero stars I would. I originally go to the colorado springs location meanwhile I moved to Fort Collins about 6 months ago. In the month of May I went in and was told no discount could be applied to my tire purchase due to me not being the card holder of the brakes plus card. I paid full price for my tires no problem what ever. I was then told by the colorado springs location that at least a 5% discount should have been applied due to it being memorial weekend.On oct 24, 2020 i had an appointment i was early and understood I would probably have to wait 45 minutes to an hour. I over heard from another representatives talking to a walk in customer that it would take about and hour and 30 minutes. I then asked the representative assisting me am I looking at about that same wait time? He stated yes, this is and it will remain the busiest time of year until about February. I said I understand hence forth why I scheduled an appointment. Two other representatives got involved and verified my appointment and corrected the rep assiting me. The manager stating it should be under and hour. I said thank you handed them my keys and went to the king soopers right next door. I received a text 30 to 40 minutes later stating my car was ready I paid for my groceries and walked back over. The discount tires representatives Michael provided me both sets of keys and I kindly thanked him. Then went out to the discount tires parking lot looking for my car. After walking around the parking lot for about 3 minutes two arms full of groceries I finally pressed the panic button on my car to find my car in the kings soopers parking lot. I am not sure if they did not notify me because of my statement or other reason.This customer service is AWFUL!!
I received the best service today frim Jeremy. I will definitely be back!
They didnt try to sell me anything I didnt need
Had a flat tire that was beyond repair. Scheduled an appointment. They were on time, and it took less than an hour to get 2 new tires and a rotation. Employees took proper COVID-19 precautions and pushed for good social distancing. I have had nothing but good experience with this discount tire store. Its my preferred tire shop.
The only place I will buy tires. They take good care of everything I own.
I would highly recommend this place. I came in without an appointment on a Friday morning last month to get my tires changed and they had me in and out within 45 minutes. The representative who worked with me was very knowledgeable and great at communication.
Quick service with our scheduled appointment!
Very quick and always professional
I love this store and the chain! I had a slow leak in one tire. They found it, fixed it, balanced my tires, all at no charge because I purchased the tires there. As a single woman I appreciate the stellar customer service. All of the front office employees, as well as the technicians, are respectful, kind and informative. Plus I love the way my car rides with their tires!
I phoned when they opened to request help with a tire problem that developed the previous evening. They were so accomadating and helpful in getting my problem resolved in a timely manner. Good employees and atmosphere and service. Thank you!!!!
WOW!!!!!!I have been a patron of Discount Tire in various locations for years.I have always been more than pleased with the way that I am treated. ♡Their customer service is exemplary!The business model and whomever laid it out, is fantastic.Major kudos to the corporation for enforcing a positive work environment. It shows that these guys are happy even when its apparent that they are exhausted and slammed. Thanks guys! I will be back until I dont need to buy tires any more!
I brought my 1968 Shasta camper to Discount Tire to have the tires replaced and it turned out to be more difficult than expected. It is hard to fit newer tires on old campers and Bryce had to get creative and do some research to find the best tire to fit my old camper. The staff originally struggled to communicate the problem with me or find a solution that didnt require me to deflate and inflate the tire after installation, but instead to find a smaller tire with a higher load bearing capability. I really appreciate Bryce educating his staff on better communication to customers in the future and on troubleshooting difficult situations. Bryce exceeded my expectations and took care of me, and I am very pleased with how everything turned out. I recommend Discount Tire for both their pricing and their customer service.
You guys are awesome. Thank you so much for helping me out sooo quickly. Hope you are all well.
Customer Service is not good at allThey tend to help the younger Caucasian females while i had1l to wait over an hour
Great on timeliness, friendly, and wasnt as expensive as big o. Thank you for your help.
Very friendly, polite, knowledgeable & very helpful staff!
In and out with great service
All the staff I worked with were incredibly kind, informative, and efficient. One of the best discount tires I’ve ever been to!
Always good
Great customer service
Wow! Amazing Service. These guys are extremely helpful and knowledgable. The quickness of service and the level of professionalism was off the charts. Thank yall for helping me out. You have a customer for life.
They are very busy due to S. College location temporarily closed but still provided excellent customer service and were very knowledgeable!
I definitely don’t think Discount cares as much about customer safety as they used to. It’s all about the money... just like any other tire chain.
This location has always been incredibly attentive, informative, and quick! Appreciate their customer service and speedy execution.
I have gone here multiple times to get holes plugged in my tires. Every time they are speedy and so kind even though this is a free service. I haven’t needed new tires yet, but when I do I will go here for sure. This team is AMAZING and have a good thing going.
No matter who helps you when you walk in the door, you are always sure to get the best knowledgable service Discount has to offer. Great crew! I have quite literally bought thousands of tires from the old college location, and this newer location over the past 20 years. While there are no shortages of options when it comes to tire services, I choose this shop due to the A-1 service I get every time.
Dillon Rodgers really helped me out. He helped me find a great deal with a great set of tires to keep my family safe this winter. The staff was very fast and thorough.