As far as products go, its everything youd expect from a typical chain home improvement store.Its the employees and management that makes this store better than the others. I had an excellent experience and was treated very well by everyone we interacted with.I observed staff treating people with disabilities very professionally.

The manager Tim Baker is absolutely useless. He is unprofessional and extremely rude. I usually don’t write reviews but I had to let this be known. The store would be much better without him there, brining them down. Very disappointed.

Well everything you pretty much need is here. But the one thing I do hate here is that everyone Look at you as if youre going to steal from there. I think they just discriminate against Every person that looks like me maybe I dont know but either way its so funny when you do go up to the register and you pay for everything you get because thats something that they werent expecting me to do in the 1st place because theyre expecting me to steal but sorry Im not that person try someone else

I rented a sewer auger it was clean it ran perfect easily returned. Customer service was good gentleman I talked to were both very cordial the one problem I had was that one of the customer service Representatives didnt explain how the contract was going to work the fact that it takes a direct deposit out of your account then when you bring back the tool it gives you the rest as a refund.

Good visit. They had what I needed. Cashier was super friendly. No complaints.Thanks Home Depot.

Store associates were polite and helpful. Items were in stock and store was neat, clean and organized. It was a pleasure doing business.

Actually it was less than five because I went there to find green board and did not find even a green stick. The employees were not very knowledgeable. They all seemed to be looking for any one to know what to do and how to do it.

Customer service is great if you ask for help and pretty well stocked. Pretty quick in and out and good parking.

Needed irrigation timer/controller. Went online - found what I needed, decent price, bought, installed, and back in business. Lets do this! Lol

Well, it is what it is. It usually has great stuff but some brands arent my preference in paint and flooring. Staff is always helpful, checkout keeps enough registers open. I have also had a good experience with store pickup of an online order.

Love this place. Staff if always helpful if you can find them. If not all you got to do is read the signs.

Their customer service, like most home depots is an absolute joke. If you order a product and it arrives on the weekend you cant eve. Pick it up till Tuesday in the earliest. In a middle of a large remodel and they shipping services were 2 weeks late now Im forced to wait even longer to pick up a product that is in the store already because apparently 9nly one person can check in the products.

You can hire professionals to install things in your home, or you can hire Home Depot. Heres some pictures of Home Depots work.

Helpful, friendly staff! Had a bunch of questions about painting and painting supplies and the paint associate was great! The cashier who checked me out was exceptionally friendly and cheerful. A GREAT experience! Only reason for four stars was they no longer carry the paint sample size I need, so I had to buy more paint than I needed.

The manager named Baker was the rudest person I ever met he didnt want to help and spoke to me with the worst attitude ever, would never shop at this home depo again

When you have to call a customer more than 15 times about an order for a storm door, something just isnt right. They lack communication from the employees on the floor up to the management. Will definitely be taking my money to Lowes until we move.

I love this store Went in to get some paint made. The clerk matched the color perfectly. Even made small talk about the repairs I was doing!

I really enjoyed my shopping experience at this one. I ran into a very helpful associate in the garden department first, and another very helpful associate getting a lawn mower blade replacement after that.

Super awesome employees here! Everyone us so friendly, nice and helpful. Even if you look lost, theyll approach you just in case you have social anxiety to ask for something. It works. Ordering online is so so convenient and usually ready within the hour especially if you order early in the morning. This store literally has everything you need very rarely will you have to have items delivered to your house.

A great experience all the way around. Very well organized.

The Home Depot is, and has always been, THE STORE!!! Just exchanged a lifetime warranty shovel, no receipt and no hassle. Other retailers can learn from the outstanding customer service and care that Home Depot provides.. 5 stars!

Today I used curbside pickup. It was easy. My app wasnt working so I called. No problem they brought it right out to me.

I helped set up and open this store. I quit when store opened as the Decor manager bullied me in front of customers. I was an 18-year-old girl nervously learning measurements for blind cutting and she humiliated me in front of customer, making me feel so low. I left on my lunchbreak, never to return. It has been 18 years since my disappearance at Home Depot Magnolia and nobody in management has asked about me. Not so much as a single call to check on a team member who vanished into thin air. Great news, I am still here. I am not bitter. I am a customer shopping weekly, appreciating all of the nice team members who help me. I have not seen my former manager there, I think her name was Karen?

Generally good hardware store but it is nasty that they dont can glass or plastic anymore while Ace still does.

Purchased a toilet with installation. Both toilet and installer where excellent.

A man was confronted by staff for parking in the curbside pickup in order to go inside to pick up an online order. I fully support the staffs decision, the man should not take up that space unless he is going to utilize curbside pickup.He was very rude, staff handled it well.Also it was way too busy, I hate it there.

We can always find what we need here except an employee to help you out.

We are going to find a new place to do our home improvement shopping. Three different online orders with problems throughout including extreme delays and home Depot cancelling our order without us knowing. This last order we picked up we got home and took the lawn mower out of the box and guess what? It is used and I am not disassembling it and taking it back to the damn store. I refuse to go back there ever again. and they even re-taped the box like it was brand new. No way this was an accident. And this is not the first time we have received used items from home Depot. Too bad they dont answer the phone so that they could make this right.

I went here and I had so much help from their greatest employee ever. His name is Eric and he was so helpful and knowledgeable that it made my shopping experience easy and fun. The store should be thankful that such a person exists who is so hard working and dedicated to his job that he makes customers feel like they are being given the royal treatment. I would rate 10 stars but google is a coward.

I was sent here by my boss to get some work pants because it’s getting cold outside… and they don’t sell woman’s pants. It’s a little frustrating that they only have guy pants. It makes no sense.

Wow super long wait for returns. Idk if Ive experienced such a long wait at any store for a long time. Its 9am, you guys need more staff!

Mostly easy to find stuff....unless your looking for sprinkler parts...then you have to look in several isles. They should all be together.

Very clean and well kept. Employees were helpful.

If you can find the right person you can get the right stuff. Otherwise its hit and miss.

The have home improvement stuff. Pretty cool. Its a nice home depot

Very clean store and very helpful

I had to return a sink that was the wrong shape (my own fault). Return went flawlessly, and exchanged with the right one.

Greatest employees ever. I wish we could have gotten names of every single person that helped us because we got a lot of help! Roger spent a substantial amount of time going through power tool options for us and answered all questions and we left with what we needed! Truck drivers just passing through but we highly recommend this Home Depot!

Well I left a bad review due to an employee he was the rudest person I’ve ever met. Refused to do business until I had to rent a truck from the north store. I was treated so well They totally redeemed themselves. It’s not the store it’s the people in it. Well unless your a liberal card carrying commi! Thanks Home Depote will do business again!

Staff directed me to things I needed as this store is a little different than my local store

One of the best locations I dont really like home depot but this one is really good and the price is amazing

Always have what I need and helpful people to help me find it.

Even though there was a long line I thought it would take forever service was efficient and I didnt wait long at all

Good service for pickup, sketchy in store service. But clean bathrooms and nice store. Hard to see signage for entrance and exit

We have had multiple issues with paint we have purchased at this Home Depot. To begin, we purchased 15 gallons of the one-coat Behr MQI Paint, based on a paint sample that we liked in our home. We spent 12 hours and 3 gallons of paint on our master bedroom and bath, to discover this paint did not look at all like the same color (We bought a light gray paint and it came out light purple).We returned to the store that evening to try and have the paint colors adjusted and get the purple out. The changes did not make a big difference. The sales associate said they were unable to return the paint. At this point, we decided to cut our losses and buy pain that we wanted in our home, as we were paying painters to complete the job.On our next try, we started with 5 gallons of paint to ensure it was correct, and not waste any more money or time. The employees there for this trip did assist with a discount, but it did not measure up to the amount of time and money that were wasted with having to start over. The new paint was great so we returned to buy an additional 5 gallons. When we returned to the store we gave them the tag of the exact same correct pain that we needed to have made up. We brought the paint to the painters and headed back to work.When the painters went to use the new paint, they poured it into their supplies with the correct colors, but were shocked to find the colors did not match. This created a huge issue, as some of our correct paint was now the wrong shade due to the mistake.We brought the incorrect 5 gallons back to Home Depot and were able to get them replaced after an hour of discussing the issues. Shout out to Judy for fixing this issue for us with grace and professionalism.Five trips later, and we finally have the correct paint for our painters. At the end of the day, all of these mistakes have greatly impacted my family. I have had to take time off work to try and get these issues fixed, hire a babysitter to watch my son due to the issues happening over his nap time, spent hundreds of dollars on incorrect paint, spent money on paint supplies and time on the incorrect paint, stalled the hired painters due to the incorrect paint, lost money for the gas it took to drive back and forth many times, lost at least half a gallon due to the incorrect paint being mixed with our correct paint, and have spent many hours stressing out about this issue with the paint. I am greatly disappointed in Home Depot and they way this has been handled (EXCEPT FOR JUDY WHO IS AWESOME), and truly will be taking my business elsewhere in the future.

Caleb is wonderfully friendly, and helpful! They no longer carry a product I was looking for. But, I will stop back by when I have time to see if they can help me find it.

Masks are not enforced by management at this store. After seeing several customers without masks, I asked, and was told that they are a matter of personal choice at that store. Find somewhere sane and responsible to shop, folks.Update: Called the store to ask about their mask policy. I was told they have decided that masks are a personal choice and they WILL NOT enforce masks in their store. When I said I felt unsafe and would shop somewhere else, I was told that was MY choice. What an incredible failure of management. Goodbye Home Depot. I hope at least some of the employees there appreciate the danger they are being put in by this company.

Always a good experience at the depot. friendly staff, competitive prices, and anything you need for home improvement. whats not to like?

Great staff, wonderful shopping experience every time.

Its home depot..... The staff is minimally knowledgeable nor do some care to help. But overall if you ask someone a question they are ready to figure out a way to help even if it is a guess on their part. Go here after you do you research. It will save you huge amounts of time. Your info and the staffs inventory tablet can get the job done. When you have to go.... You have to go.

Went to home depot for a hard to find bulb,Walmart suggested I try them. Sure enough, employees were extremely helpful AND they had what I was looking for.

This home depot is trash. Their employees are very uneducated and dont know the answers to much. They just keep sending you to the next department when they cant figure out your question making you wait on the phone for forever!

Very helpful staff. Was asked by multiple staff if I needed help.

Fun to run around and say Woww 😐 to things you cant afford!

Im always needing something ☺️

We’ve been working with the flooring department for over two months trying to get our flooring figured out. Unfortunately we’ve ran into issue upon issue with this project. To begin our flooring product did not arrive on time for the original install date. We were never notified that the product was running late and already moved our furniture for the project before finding out it was not in. There was very letting communication or ownership for the delays. We’ve since rescheduled the install twice due to delays.Today we went to pick up the flooring that finally arrived and many of the boxes of flooring were broken. This has been the biggest headache working to try and get our flooring figured out. We would not recommend this process to anyone we know. The delays have delayed the sale of our house and cause a ripple effect on our family.

Amazing I would come here more often but Im broke

Clean store the employees just need to be friendlier and better idea of where everything is. Nothing bad happened just walked pasted so many employees while I looked completely lost. I had walk up and interrupt their conversations just to ask were something was. The first lady i asked also sent me to the completely wrong side of the store as well.

My cashier was so friendly and professional, that she made up for the time I walked around aimlessly looking for things because I couldnt find any help.Kudos for cashiers who havent forgotten what true customer service is!!!

Its what you would expect, but they hide their bike racks behind a pergola (that is bolted into the ground) or all of their grills, making it almost impossible to get to the bike rack.

Very unhelpful the staff was not knowledgable we were very disappointed with our trip I think Im going to close my account. Then we ask to speak to the manager and he defended his employees and was quite rude before he became somewhat helpful very disappointed

Dont get lost in here

Really not impressed because everyone seems to be in a hurry to not help you, and the only help I received is because I stopped an associate to ask where a certain item was. They directed me to the isle and then left, so then I had to fend for myself. I ask myself... What happened to customer service does anyone care?

The woman who helped us in lawn and garden was so helpful (went above and beyond) ! We bought 34 paving stones and she moved all on to a pallet then used a fork lift to load on our truck! We were there probably around 7:30 or 8 am on 7-18-2020 . She said she had been there since 2am. Wish we had her name but did not see it. She was a small slender woman. Thank her for a job well done!!!

Brian with the super awesome blonde ponytail was the ONLY person to tell us that it wasn’t his “expertise” but that he would find someone to help us. We got told that “it wasn’t our department” by 4 other people. He’s a gem. And actually cares when he isn’t responsible to serve us.

Way better customer service then the one off of college

Evan in appliances is fantastic!! Super knowledgeable on all appliances (washer/dryers/stoves/rangehoods/dishwashers EVERYTHING), great conversation & an upbeat personality you just cant match!! Ask for him when making your next major or minor appliance purchase!

Still.not so helpful its worst customer service Ive seen at any home depot anywhere

I always have the best experience when I shop at home depot!

I love Home Depot but their inventory is a little low right now.

Nothing bad and nothing to great. Its a great hardware store they had some of what I needed and I was satisfied with that. Lines werent too long and was able to get in and out.

Great company.

Always got what I need grate helpful staff

Oh the home Depot. I sure can get lost in there for hours

Nearly almost everything one guy could need for honey dos

Was followed around the store didnt really appreciate it. Literally had no idea what I was getting and made it really uncomfortable

Placed an order on line for store delivery. Received email and text that the order was ready for pickup. After 20 minutes they couldnt find it. They placed the order again. Called me later and said they found it. Not handled bad except for the whole not finding the order thing.

Always great service. Has what I am looking for.

Good store, friendly people. Employees were very helpful. They helped me find exactly what I needed and I was out the door.

Solid inventory and excellent service

Love it! You can build a complete 🏡.

This store has a good assortment of many things for home improvement. Staff are generally friendly and some have deeper building knowledge. The store tends to throw too many displays in the middle of main aisles, which makes using the big carts annoying. (Especially around Christmas) Whoever does their restock sometimes forgets standard items. (Like work gloves: theyve been out for weeks, yet the Cheyenne store has 400+ and louisville over 1000+) Is my main go-to for lots of supplies.

Today was my last visit EVER to this Home Depot! EVERY single time I check the internet for a product and then drive 20 minutes to the store its NEVER there! Today I wanted an additional Ring doorbell. SEVEN of them are supposedly in inventory. FIVE different employees tried to help me. There arent ANY!!!!! 20 minutes there, 30 minutes in the store, 20 minutes home!!!! What a waste of my time. Plus now I still have to go to Lowes to pick one up! Home Depot...... Dont use the internet if you dont know how to count!

Great customer service. I needed to purchase two seat height, low flow toilets. Mark Tenney, Master Plumbing Specialist, at the Magnolia Street location in Fort Collins was a great source of information. He listed the benefits and drawbacks of several types and brands of toilets. He made sure that I understood his explanations. The information really made my decision much easier. I was much more confident that I was purchasing the toilets I needed and wanted.

Friendly and easily found staff for assistance -- a notable improvement from a couple years ago when staff were scarce.

$65.42 for 7/16 OSB . Need I say more ?

Obviously Home Depot is more than 3 on the things they have to offer, however I do not feel that most people are concerned with that so I am rating from a customer experience stand point.Every Home Depot has those one or two employees who just have it in their nature to be really helpful and thorough.As an overall entity however, the customer engagement from employees leaves a lot to be desired.The cultural seems to embody the, Im helping you, but my body language says Im ready to find an empty aisle and not be bothered,which is unprofessional at best.Spend some time in Home Depot and it will be apparent that there is opportunity for the company to better prepare their team with knowledge.This lack of knowledge creates lack of confidence which in turn creates a lacking customer experience.I could continue on, however when I see this from a retailer I am not going to hold it against the employee.This behavior is a direct reflection of those who run the store and are responsible for the employee culture/experience.Hopefully they find their way to inserting some leaders with a more comprehensive vision for the employees.Great place to get things you need for home improvement, just come armed with some knowledge and a smart phone so you can look up information you need for yourself.

My local go to depot. Convenient and they have just about everything.

Multiple employees not wearing masks correctly (not covering the nose), so not recommended if you want to stay safe. Standard product selection but actual location did not match mobile app product location. Had to interrupt employee to employee chat to get assistance.

Hello everyone I go to Home Depot once a week they have everything for your home repair and I’m a veteran so they give me a discount so that helps to Thank home depot

Charlie in the rental area was awesome! Took care of us in a friendly and efficient way. Gladly drive across town to do business again! Super guy!Emily helped us both in the garden area and self check out when we did a bit more shopping after dropping the rental truck off. Awesome all the way around and we enjoyed all of our interactions, especially the friendliness!Best Home Depot!

Always stocked on products that I need and very clean building.

Tim Baker is the most unprofessional and useless store manager there is. I went in for a truck rental. They said their computer mess up and could not provide me the service. But they still took $150 from my card. They said they couldnt credit it back to talk to my bank. My bank said they should just give me a credit back. Call store back and Tim answered. No help. Tim refused to let me talk to anyone higher then him and refused to provide his bosses number. I wouldnt be surprised if he deletes my review. I have made a complaint with my bank the police and I will be calling his superiors Monday first thing. By the way they had me waiting forever hoping I would just leave.

Zero sense of urgency. No one to help. Even after asking 3 times. Don’t go here. They don’t care about anything other than profit.

It has amazing types of anything and everything you will need that is construction to furniture of sorts

This Home Depot is a couple cuts above most big box stores. We do all of our own house and yard maintenance. And, I build the utility furniture and storage we need. So, we need a reliable source for hardware, building materials and landscape supplies.This Home Depot has become our go to source for almost all of our DIY projects. They have had everything that weve needed for the last eight years.The folks who work there generally have strong experience in one or more trades. We rely on them for advice.

The best employee helped us today. Love this store.

Trey was very helpful in getting our carpet cleaner rental. He was was very sweet and kind and made our experience as inexperienced shoppers, excellent.

Great experience. This place is socially conscious - they are cool enough to get you a mask if necessary - guess they want to have their customers well and able to return to the store.

They make wonderful copies of keys. Never had an issue there. They also do minor repairs on door locks and deadbolts.