My car broke down on my way home to KY early last Saturday morning. Felix at Auto Zone in Forrest City not only found the needed part, which was delivered on time, he also gave detailed directions so I could easily navigate finding breakfast, etc. Finally, and most amazingly!, he made an appointment with a mechanic who immediately installed the part. Because of his “above and beyond” customer attention, I was home before dark Saturday evening. I am very grateful.

I had a very bad experience in this place, I bought a part for my car and before doing so I asked if I could return it in case I did not need it and the person who attended me told me that I could do it before 8pm so I returned at 5:45 pm the same day, and when I asked if I could return the part I had bought, the manager Toni O told me that he could not do it and that he had to return until the next day because he could not do it and in the end after arguing with him he made me return and it only took 1 minute to do it. I really dont understand why they have such incompetent people in a place as beautiful as FORREST CITY .My family told me that the same person told them that they could not help change their headlights because they had to remove the bumper so I laughed, I changed the light bulb in 5 minutes .

Mr. Fleix is th best, I got my door Ac/ heater Actuator, an he also put my back drivers side tail light in tha I also purchased..he is th best at everything he does, he goes out above an all th way to help his customers 😀

Super nice employees! Truck broke down in their parking lot and they were amazing about letting us fox it.

Auto zone thank you for all of your help I really appreciated the staff

Fast and friendly service. Thank you crew for helping me diagnose problems with my truck while I was on the road headed across the country.

Was greeted at the door and asked if I needed help, I said no but they helped me anyways. Lol. Great customer service, in and out in under 10 minutes. Great work!

Excellent customer service especially Toney Walker Jr he helped me out alot and knew alot about cars and was very professional!

Clean and friendly, went to price tire covers

The staff didnt seem as interested in helping me this time..Additional: I appreciate when the owners get back to a review in a timely manner and apologizes for missing the mark in their service. I will continue to use AutoZone for mine needs because this happened just shortly after I posted this review

I am pleased

All the right parts all the right prices

Auto zone is great. If they dont have what you need they will order it and have it in most of the time in one day

I was at the auto zone location at 2 pm Saturday in forrest city Arkansas i did not have a mask and was asked to leave by a customer servicee representative named Felix Jones however at the same time a Caucasian patron stood at the counter without a mask and was helped with no problem..is the policy only for patrons of color or is it for everyone? Thank you willie jackson.

I love AutoZone very reasonable on prices

Excellent customer service from Tino! I bought a headlight and a blinker for my wifes car. I asked a few questions as to the replacement process. Without my asking, he offered to replace the items I purchased! Outstanding customer service! I will definitely revisit for any automotive needs!

We were traveling to Texas for the holidays when the alternator went out. The people at this store went Above and Beyond to help us!!!They were very knowledgable and kind!It was a nice reminder that there are still good people in this world.

Out of town working. Machine breaks down. Though we couldnt get part from AutoZone, specialty parts, we were able to get tools and necessary fluids to repair our machine. Personnel were polite, professional and prompt. If we are ever in the area again and in need of what AutoZone offers, we will be returning.

Very helpful in every mechanical way

The employees seemed nice enough, but some shouldnt be helping customers. Selling them the wrong parts for wrong vehicle years/ models. Spent hours at this location. The area seemed very sketchy and not well maintained and we were glad when we finally decided to leave and try to make it to another location (which we did thankfully). Bathroom facility needed attention, dirty and loose garbage on floors. Prices seemed comparible to other stores.

Best in the FCA

Very good place when looking for car parts. Always willing to help and assist with some installs.

During a terrible storm, my drivers side windshield wiper loosened up and stopped working. I stopped here and the manager himself came outside and fixes it for me, tightening the nut and using locktite.In addition. This was the cleanest and best organized store I have ever been in . Puts the jacksonville Florida stores to shame!

The store is always clean. You may have to wait sometimes but its worth it because you know you are getting good, sound advice from the people that work there. The customer service is always good.

Good auto parts store

Freindly staff

I was heading home and my SUV started beeping letting me know that my taillight bulb was at fault, on my way to my mom, I stop by auto zone and a nice man name Jerome change my bulb and had me all set to drive, Im a happy customer

Polite, friendly employees. Always ready to help. Installed my tail/backup bulb.

Always have cheaper parts

Sarah and her crew are the best at getting us what we need when we need it. Thanks guys

Bad management.

Helpful and good customer service.

Really helpful people

For all your car needs, this is the best place to go.

We called to see how much the wiper blades for a 1999 Pathfinder was. They told us it $17 for two, we said OK. So we drove down there to get them, I went in and told them I was there to pick the blades and the guy told me it was over $24. We just left and called OReilly, they said $17 also but when we got there, it was $17. We said thank you. Were not getting cheated out of our money.

The crew at AutoZone are great people, always have a warm smile when they help you

Good deals great staff been doing business for years

The best AutoZone in this area

I cant put in to words what this aoutozone means to me and my family but, here goes, the people here are Gods angels and they blessed my family. Me and my family was leaving Florida to get away from hurricane Irma. The trip was long, hot and we were drained physically, mentally, and financially. All the places for us to break down and be stranded on this journey of over a thousand miles. Theres more towns and cities then one can count but Forest City, Arkansas autozone is one in a billion. Knowing our family was in distress they took to action and saved us not only did they get us back on the road they gave us gas money cause blessing us once wasnt enough for these angels working at autozone. We told them that they had already done enough but, one of these angels told us you still have to get there and handed us the money and told us to be blessed lil did they know we just were blessed twice. Felix I do believe was one of these angels the rest remain nameless but, never forgotten nor unappreciated my family will always consider Forest City, Arkansas autozone our autozone, our angels and our blessings.#autozoneangelsWith all our admiration,Henry & Kelly from the pink and chevy

Very friendly and helpful staff. Thanks!!!!

Love the accuracy of looking up parts and such courteousness

Nice good deals. Good place good people

Very helpful employees and time efficient

Great service & prices

Friendly service. They are always trying to help

Called to have a part brought out to me, since i had broke down on the side of the highway, After waiting a Hour and a half no call no show i call the store to get told that i am out of the area for them to bring my part. WORST SERVICE EVER

Good parts store good people

I always find what i need and the people that work there are on time

Good and helpful team members.

They are helpful and have good parts

Great people good parts

Fast friendly service

Parts when you want it

Its best to go there in person sometime calling gets u the wrong parts quote

GREAT CUSTOMER SERVICE

It was good

Can find what you need or they will order it within one or two days

Nice folks.

Employees go above and beyond to solve your automotive problems.

Got in got out what I needed.

Great store

Great service!!!

Quick & Easy

Very helpful

Looking for lawnmower part.

Very helpful

Bad service that management

Great service

Friendly and clean

Good employees

It was great

Its ok

Well price on everything

.o see

Great

Prompt

Nice

Okay