Easy place to make an appointment to service my vehicle either over the phone or online . Great customer service. Bought my car here about 3 months ago and they follow up with me for an oil service and maintenance. Great job.

I loved our experience with Hawk Chrysler Dodge Jeep Ram! We had an appointment and 1pm and left at 4:15pm with a new Jeep! They were fast and cognizant of our time, which weve never had at a dealership in the past. They were easy to talk to - very down to earth! The showroom was clean and the staff were friendly. They were not pushy with all of the extra offers either. Cisco was a great salesman & the manager was A+! They even washed my Weather-tech mats from my trade-in and put them in my new vehicle! Way to go above and beyond! Thank you! Diane & Andrew Arndt

Hawk has a solid team of customer service reps and service crew! Lightning fast Service and great communication with clients. It’s the only place I go for my Jeep maintenance. Their service crew was out for a few weeks due to some labor contract issues but am happy to see they’re back in business. I’ve always had a great experiences there.

Francisco Rangel @ the Forrest park location was the best representative I’ve ever worked with when car shopping. He made my experience Fast, smooth and easy. He listened to all my needs and wants. He didn’t pressure me into just buying any car he made sure it was THE one for me! What I loved the most was how knowledgeable he was with all Vehicles. He was on point with numbers. Made sure to met me half way with what was in line with my budget. very professional, respectful and most of all had patience with me! Definitely recommend 1000%

I always love this dealership the people are awesome,and the work is done quick & efficient they will even give you a car wash if needed thanks for all you do!

Great costumer service! I had a great experience and highly recommend working with Cisco, great attitude and helpful.

I recently purchased a 2021 Dodge ram with the help of Francisco Sisco Rangel at Hawk Chrysler Dodge In Forest Park. I had a great experience with the whole staff and team sisco took care of everything a man of his word he got it done, I highly recommend them.

I purchased a 2021 Grand Jeep Cherokee and I absolutely love my new truck . Tino was my sales rep and he did an amazing job . Thank you Tino for an amazing car buying experience.

Only they had my dream car.Francisco and the rest of the team were very professional and helpful.Thank you

I went to Hawk when I totaled my car because I needed a new car fast. Brian Gagliano told me the Jeep he was trying to sell was an upgrade from my Jaguar. It wasnt. It was a base model Cherokee with a sunroof and luxury car price tag. The dealership has been completely unwilling to help me with a more appropriate alternative.

The Parts and Service staff at Hawk CDJR especially Roger Mansfield is really a pleasure to deal with, hes so helpful, very professional and of course super polite. He took care of my problem very fast. Two thumbs up to all the guys that work there. Thank you.

Took my car to get my waterpump replaced and they left a loose bolt and also left a tool down in the bumper which couldve damage my radiator

Fresh off of the strike and when I arrived there was four cars ahead of me. The service worker told me an hour to an hour and a half wait for an oil change. I said Id wait because I knew the strike had just ended. My oil change was done within 45 minutes! Excellent service and hospitality!!

Hawk Chrysler Dodge Jeep removed a nail from one of the tires on my Jeep Compass. They patched it in a timely manner and did not charge me. Thanks again Hawk!

Recently purchased a 2021 Wrangler 4xe here. Jason Beltran was timely, courteous, and overall made the experience painless and easy. He also followed up the next day to ensure there werent any questions and to ensure we were happy with the purchase. Thank you again, Jason!!!

I want to say thanks to Erica who helped me a lot and who was definitely patient with me. Erica has great quality of customer services. Also, I want to thank Gary. Who’s a stand up guy.

Just purchased a new Jeep Wrangler from Hawk Jeep and the entire process was AAA+++. Ryan worked with us for over a week to make sure we not only got the exact model we wanted, but he also got us the best deal around! His product knowledge was great and very appreciated especially with the features on the new 4xe model. We will definitely buy again from Hawk Jeep and highly recommend them to everyone!

Ryan was very helpful and attentive. He suggested factory ordering a vehicle and it worked out very well. He communicated well and the overall experience was easy.

Thank you to Paul for helping me in finding exactly what I was looking for. I wanted a new used car, previously leased with low mileage. With his help, I found my beautiful Nissan Altima. I just love this car. Its about two years old, and it looks and smells like a brand new car. All the staff at Hawk in Forest Park are great; knowledgeable and friendly. I went with them because my brother has bought two cars from Paul in the past. We also had two family members go to him as well. Everyone was happy with his service and their new cars. I also want to mention Gary who does the financial part - hes a whiz and made it stress-free for me.

Today was my second purchase in less than a year. All I can say is Sisco NEVER fails. First purchase was a 2021 Gladiator Mojave. When I contacted him today looking for a commuter vehicle he not only meet every expectation I had but exceeded them. Today I purchased my 2015 Chrysler 200s and I couldnt be more happy with it. Perfect condition, leather seats, only 20k miles! He has a customer for life!

Oscar has great customer skills. Right from the beginning he made the entire process as simple as he could and stayed in communication to let me know what was going on with my car.

THANK YOU JASON AND FRANK. YOU BOTH WERE PROFESSIONAL AND COMPETENT. I WOULD DEFINITELY RECOMMEND HAWK CDJR. IT WAS THE EASIEST VEHICLE PURCHASES I EVER HAD.

Bad customer service. Sales team will lie to you and tell you they have a car in stock just to get you on the lot.

I’m not one to post negative reviews… but I was NOT pleased with my sales experience. Alan initially showed interest in selling us a vehicle but when it came to him getting the information he needed from me, the numbers were way over quoted. Wasn’t willing to help out in anyway..could have assisted with finding a vehicle in my budget perhaps? Went on Jeep’s website and was able to make the same vehicle listed on their website for a few thousand dollars cheaper! I’ll wait the few months for production than buy an over priced vehicle. Would not recommend.

Jason Lukasiewicz sold me my 2021 Dodge Durango and I have to say he provided exceptional customer service. Straight-shooter, takes care of his customers, and will do all he can to get you the best deal. If you’re shopping for a new vehicle I highly recommend stopping in to see him.

Fantastic experience! I had tried two other dealerships prior to Hawk and left upset and frustrated. I first communicated with Hawk via email and they were very straightforward with me. So I set up an appointment and had a wonderful salesman named Enrique. He was extremely friendly and helpful. I told him the specs on the 2019 Ram Promaster that I wanted, and he found one on the lot. After a test drive, we sat down and Brian came over with the offer. It was substantially better than any other dealer and met my price target on the first try. The details of the price and loan werent exactly what I requested, however, they found a way to meet my target and it actually turned out even better than my original request! Frank in the finance department was very friendly and helpful as well. Bottom line is, everyone there that I worked with was straightforward and didnt play any of the typical games you find at a car dealership. Extremely pleased with my purchase!

Does anyone enjoy buying cars? Yeah, that’s what I thought. I’ve actually had some really bad experiences, which make me scared to set foot at a dealership. Fortunately, Hawk CDJR is very friendly. I made an appointment, came over, got checked in, met Ryan, who was quick to answer my questions, and point out things that I wouldn’t think to ask. No pressure at all, which I _loved_ - none of this, “what’s it going to take to get you driving home today?” He understood what I’m looking for and will call me when he’s got it. Now _that’s_ good sales.

Thanks to Sales Manager Heather and Salesperson Alex, I got the Jeep I wanted from Hawk Chrysler Dodge and Jeep in Forest Park. They went out of their way to make sure I was satisfied These are trying times with the pandemic, and a chip shortage, among other things, limiting the number of available new cars. But they worked hard to find the Jeep with all the specs I asked for, in a neighboring state!Appreciate the great service and making this customer happy!

I just experienced the best customer service at a car dealership with Jason Beltran He was very professional and easy to communicate with. Additionally the manager Jim K. was great to work with also If you are looking for a Dodge, jeep,ram vehicle I highly recommend shopping at Hawk CDJ in Forest Park!

I never write negative reviews, but I thought this disservice needs to be known by other consumers. The service department is terrible! Lack of communication, car not repaired, in fact my car is worst than it was when I took it in. I drove it in with some noises and when I went to pick it up, it did not start at all. I could not drive it out after I paid almost a thousand dollars! They have now had my car 5 days and I have no idea what is wrong with it! I keep calling and no one is answering. I send a text and no response. What the heck! I will never take my car there again!

Didn’t think it would be that easy to get a car specially with a open bankruptcy. Ken helped me out and was fully prepared to help me out when I came in. There’s usually a catch but nonetheless I walked away with a car I wanted and thoroughly enjoy!

Friendly staff, awesome experience. I went for an oil change and I was in and out in 15 minutes! I thought he was coming to tell me my vehicle needed work but he handed me my keys and said I was all set. Superfast service! I really appreciate it!

Awesome experience! Couldnt have ask for a better car buying experience. Smooth, quick hassle free i literally told Paul wat i wanted what i could afford an he made it happen ! Ask for Paul you will not be disappointed! Let me also mention that Gary the finance guy was awesome as well quick easy smooth professionalism the minute i walked in

I have had a leased Jeep Wrangler for the past three years and had some great service experiences at Hawk with oil changes etc. However, I recently worked with their sales department because my lease is coming to an end and i was looking for my next vehicle. Long story short, I will likely get another Jeep in the future but never from Hawk. Their sales team was entirely unhelpful in making recommendations for vehicles that fit my needs and budget (which was not a small amount), they gave me inaccurate information about an option to sell them my leased vehicle and would not even allow me to turn my leased Jeep into their facility because they “don’t have room to ground vehicles for customers that don’t purchase from them.”

This establishment is awesone! Mr. Paul is the guy you want to help you. He is there 100% for you until the end. Mr. Gary is awesome as well! He made sure I was comfortable with everything. They are in it for the customers. Just a friendly environment.

Got my beautiful 2020 Jeep back in April which Francisco helped me get a great deal on!!! I’m so in love with my truck! Today I had some issues with the Bluetooth not connecting to my phone so I brought my truck in and my service advisor Oscar was able to help get the issue resolved!! I was in and out within the hour. I will be returning for my free oil change in a few months. Highly recommend this dealership! Helpful staff & no scams. Ask for Sisco in sales if you are looking to buy a car!

This review was not solicited or asked for and is completely genuine. Ive been a customer at 4 other CDJR dealerships in the Chicago area in the past and this was the best experience.Easily the best new car order, purchase, and pick up process that I have ever experienced. Ordered a new Jeep Wrangler through Jason Beltran and couldnt have had a better experience. No BS pricing and in and out of the showroom in under 20 minutes when picking it up. Will go to this dealer again in the future. Happy customer and highly recommend!

The finance managrr Mr Gary snd paul ottoWrrd super on every levelKmowledgeablePricongProfessionalMade u feel at home

I recently bought my car at HAWK CDJR. Jason & Frank made sure our questions were answered quickly and appropriately. We got out of there with our new car in no time. They were straight to the point and it made the experience a very good one.

People who receive you at this dealership are wonderful at processing servicing of your needs. The one star comes from the actual service. I have been servicing my jeep here for about 6 years. After my last visit, the problem I took it in for continued. After taking it a personal mechanic (out of convenience) I come to find out that the REPORT that claims services were done, were NOT done! Beware of this dealership and their claims of completing services that are not being monitored for completion and/or quality. For the amount of money that comes out of pocket, it is a shame that you cannot even trust the DEALERSHIP to give you quality control. These are peoples livelihood, money and trust you are gambling with!! Terrible, and shameful!

Pail was sensational got me in and out deal done and Im going home with the car of my Dreams!! Zooooooom!!! Thanks Paul

Been trying to contact a finance manager and gm all day and no calls have been made back. I was charged for products that I decline it had no idea was being added to my deal. Been calling to get it rectified all day and no one has responded.

Made an appointment for my car to be looked at today as its nearing the end of my warranty. Was told my warranty would not cover more then half my issues(not told to me on the phone). Was also told my oil change expired and when I asked how much an oil change was I was told $75 or 3 for $100. They said they fixed my tires, without my approval. Car drives worse now then when I brought it in. My other issues were not addressed. After I left I checked said work to find no proof of it done. When I called and inquired why it was not done the service person gave me the double talk. They will tell you anything to get you in the door worse then the small used car dealership and not follow through. I brought my car from this dealership because they had the car I wanted, I have regrets ever since. The sales people lie, the financial guy is the best, service department is a joke. Would not recommend.

Great people with great prices!

Justin was awesome! My parents came in to browse, left with a car and had such an amazing customer service experience! Despite the language barrier, Justin made them feel comfortable, answered all of their questions and met all of their expectations! The entire team from Justin, Jesus and Frank were great!

I bought out the car that I had been leasing. It took them nearly a month to have my remaining lease amount settled as they had promised to, along with me having to continually follow up multiple times to ensure it was done before my next payment would have been due. I purchased an extended warranty including two years of oil changes and tire rotations. I went for my first one and they said it wasn’t in their system, even though they could see I had indeed just purchased it. What was even more disappointing was how the service manager responded—he said I would have to talk to the sales department to get this straightened out. When I inquired why I as the customer had to fix an issue that they made happen, he said because they were separate departments. Mind you, this is no more than 100’ feet away. Ultimately I was able to get this corrected, but the service manager’s response, coupled with me having to follow up MULTIPLE times to ensure my lease pay off was completed as promised, give me little faith in ensuring that Hawk Jeep follows through in their promises, and worse, they expect their customers to fix errors that were caused by them. Poor customer service and will not be purchasing my next vehicle from them for sure despite having purchased a vehicle from them and getting all service through them. Buyer beware.

Nice cars but service mmmm not so good

Im so upset with Hawk dealership service department. You should post signs outside the fencing stating mechanics on strike myself with other customers sat on Roosevelt Rd from 6:30am to 8am, it wasnt until a customer crossed the fencing went to door and it reads on strike how do we suppose to know this information? Therefore I came to the Glendale Heights location where I have to wait 1-2 hours for oil change. I paid for 3 oil changes at Hawk and was on my last one when I was told Hawk sold me the wrong package Therefore I gotta pay $91 over here at DuPage CDJR. I am furious I need someone to reachout to me asap. Disappointed Customer 😞

Very clean place and everyone is nice and attentive. Took my car there for a few problems, and the car now is feeling brand new. I have been from dealership and from service places, but Hawk is my new personal favorite. I can definitely rely on their support.

I filled out a trade appraisal and submitted a credit application and Hawk refused to sell me a car without so much as a follow up call because I live in out of state🤷🏾‍♂️Please dont follow up my response with a disengenuine auto reply. I left your General manager Jim a voice message and he never returned my phone call, so I know an email to him doesnt have a chance.

Paul was my salesman, He was so great with helping me find a car that was good for me. He didnt try to just sale me anything he made sure I was comfortable and made me test drive other vehicles before picking my car. His father instinct kicked in and treated me like a daughter and explain everything to me. This was the best experience I have ever had when purchasing a new car. If I had to do it again I would choose Paul a million times. He made me feel so comfortable with my decision of my car I wanted to give him a hug but due to COVID-19 I couldnt.. I just want to say thank you to Hawk Dealership and Special Thank You to Paul You Rock !!!!!! 🤘👏👏👏👏

Had a wonderful experience with Alan Ruvalcaba who helped me drive out with a 2021 wranger in my budget. Finance manager Taylor is very knowledgeable and patient as well. Great team!

Jason Beltran is awesome!! If you’re looking to make your car buying experience less stressful then Hawk dealership in Forest Park is the way to go. From start to finish the services provided was top tier.

Aaron M was awesome! Called many dealerships on the Saturday that we went in to Hawk Chrysler Dodge Jeep Ram. No other dealership had what I was looking for and did not really want to find it. Aaron went through everything with us and was not pushy. I would definitely return to Hawk!

I love this dealer. They got me the car I wanted. Gary Hall will try hard to get you the car you want. They treated me like family not just any costumer. Go see them and you will leave happy with a smile.

Thanks to Alex I was able to trade in my 2010 Ford Fusion for a 2020 Chevy Equinox. He made sure I left with a SUV that I was happy with. I told him what I wanted and he got the job done. Thanks again!

Came in for a transmission flush and oil change on my work truck. Initially everything was fine. The only issues I had were that my advisor took a lunch and I had to wait an additional hour to get my truck back even though it was finished. The other advisors said they couldn’t close me out and that he was late. They weren’t much help, but I’m patient. I couldn’t even pay on my own. Then when I get the truck back they never did the oil change! I had already paid and luckily I checked the engine oil before and after the service. My advisor agreed and said it was a miscommunication. So he took it back in. I had a issue the last time I came here too, but I couldn’t prove that they broke off the part due to negligence. Pretty poor service for a dealer. They need quality compliance check. I was tempted to check out the new GC L but this was a buzz kill. I recommend the Naperville Jeep. It’s worth the drive.

Hello i called there because i were pre approval for a vehicle please please if u get a letter from paul odddo dont call hes very very rude to customers have very low customers skills as a Salesperson for Hawk also if you a woman hesvery disrespectful as a Salesperson!

My Sale Person was great! Well the whole team was friendly! I was in and out with no problem!!

I made an appointment to test drive a a vehicle that was confirmed there. when i arrived I was told that it wasnt there. there was no effort made to remedy the situation at all.

I went to get a recalled part replaced. They said it would take about an hour and it took about that time; over the hour by about 10 minutes. The only thing that bothers me when I go there is that there is never anyone to meet, greet and direct you where to go. I walked in to the mechanics service department and was not acknowledged. The person behind the counter didnt look up from his paperwork and the other employee, who walked in behind me, again nothing. A third person came in and gave no acknowledgement either, but I just spoke out loud, to who ever and stated my business. Then, just one person, the last guy who came in answered. Basically, customer service can step it up a little bit. It would be greatly appreciated. Other than that, I have no issues.

Excellent service. Excellent team.

The service center is way overpriced. Replacing a car battery isnt a $300 job. $298 labor charges + $140 for the battery. They also charge initial fees of over $100 for each car part checked. If you decline the service you still get charged.

The only reason I am even acknowledging the one star Is to those whom have “TRIED” and helped me with the best efforts they could but everything is terrible. First Off I had to wait over 2 1/2 weeks for parts to come in for my car which than only took 4 hours to put on (Confused? Me too it gets worse). Not only having my car 2 1/2 Weeks i had to be required a rental which they said would be covered though them for the 5 days (Ok understandable it shouldn’t take more than 5 days for my car to get fixed) after the 6-7th day I’m still getting the same answers their waiting for the part( at this point a call should’ve been made to Chrysler to confirm the part has been sent out so hey cannot keep patrons from their vehicle to inconvenience anyone’s time. So now another couple days go by still hearing the same answers ohhhh the part hasn’t arrived, so at the moment i chose to contact Chrysler cooperation and got the positive answers i was looking for and my car was ready the next day. My real issue is that Hawk/Chrysler is only covering the first 5 days i rented the car but not the rest of the other 8 days which is completely not at my fault. I feel like Hawk should reimburse me the money i have spent on this rental due to the fact that your company didn’t choose to send out the parts in the timely manner for me to. Until than i will be having my attorney review and recap everything

Alex was awesome! Excellent service was provided from beginning to end. Even the different departments work as a team🙌🏾 Exceptional experience! Tkx Hawk🚘

I was highly satisfied on visit and purchase here,, awesome customer service,,, really great ppl,, I didnt feel ripped off at the end of it all,,,,Ken Herbik,,thank you again I really appreciate the help, and thanks for listening

Jason was good to us the moment we stepped foot in the building. He assisted us from start to finish in getting our super awesome Jeep Gladiator. I’d say he went above and beyond with the customer service, was very knowledgeable, and honest. The financing department also provided excellent communication and customer service. I left with my brand new Jeep Gladiator extremely satisfied. Highly recommend Hawk CDJ to anyone looking for friendly, competent, respectful customer service while hunting for a CDJ.

I worked with Jim and Justin at Hawk Chrysler Dodge Jeep Ram. As a first time car buyer, I had a lot of questions and was looking for guidance. Justin ensured I felt comfortable in the sales process and took the time to understand what I was looking for. Once I found the perfect car, he was meticulous about going through all of the components/features and even followed up a few days later to make sure everything was going well. The staff as whole was extremely knowledgable and made the experience seamless. I highly recommend Hawk Auto to any future car-buyers.

I am a proud owner of my first hybrid van! Thank you to all the staff especially ALEX a Honest and caring salesman who went above and beyond his job, JESUS a great manager who in my 3 month long journey of shopping for a van is the only manager that I can truly say cared for what would make us happy, and TAYLOR who closed it all up and I happily gave my money to 🙂, thank you 3 for making it happen! I am impressed by their hard work and dedication to their job, and that has made me a part of their HAWK family for life! Other dealerships should learn from this one!

I took my Jeep couple of days ago to get an oil change and Alex took care of me. Very nice, polite and helpful. Answered all my questions I had regarding my Jeep. He also let me know my free oil changes were going to expire (good to know) One thing I am grateful and it might not be a big deal but it is to me, they put air in my tire!! I don’t know how to do that so I was very happy I didn’t have to see the notification in my car 😁 Thank you so much Alex for a nice/smooth experience!! See you in a couple of months.

This review is specifically in regards to the parts department the people that wrote up my work order and a middle age long haired blonde woman, whom assured me that she would have had someone from accounting call me by now.Its also a review of the two receptionist I spoke to on June 29th. The first person I spoke to completely did not listen to my request (it went in one ear and out the other in regards to the fact I wanted to talk to an actual person and not a voicemail) the second woman I talked to assured me she would relay my message and make sure that someone would call me back and no surprise this did not happen.Its no wonder they have a one star rating! They absolutely did not follow through with something I was promised in person while there! Even after multiple text messages I sent to a a number from the dealership (that texted me specifically saying to text back if I was not satisfied)Even after I called in twice today the first time they didnt listen to me at all when I told them I wanted to talk to a live person and they sent me to someones voicemail and the second time I was promised by the receptionist that she would have someone call me back and that she would explain the situation. However this never happened.I feel like actually calling the parent corporation of this Dealership, considering how frustrated I am right now.This place is price gouging severely and and their word means nothing. They dont follow through at all with what they say they are going to do.I absolutely do not recommend taking your vehicle here for service considering how I have been treated!They me being new ownership. However apparently whatever cause the previous owner to have to cash in his chips, hadnt been rectified. Your of to a great start and earning yourself a good reputation in regards to customer service over there.I even told them how I am a Veteran who has been facing significant hardships due to health challenges and they could care less.Some Dealerships actually respect Veterans not here! I was expecting them to kiss my a&s or anything like that.However even basic standard customer service in regards to follow up and follow through is completely absolutely.This isnt a shady used car dealership.. Its really unfortunate thats they impression they have given me though.I worked in the industry myself for several years. They dont seem to grasp how customer retention works at all.Very disappointed with this entire situation and even more upset about the amount of time I have had to waste trying to get a resolution.I agree with Jadens review whole hardly this place would absolutely break your poor grandmother over the coals if given the opportunity. They would be sure to lie through their teeth and smile while doingso.Please look at the low rated reviews on here from other people in regards to the service department Im not the only one frustrated about how theres a lack of follow through and Im not the only person that feels like they were ripped off.Very poorly managed department. The G.M. here seems somewhat attentive though. However you REALLY need to clean house here Sir. Its effecting your bottom line and you dont even realize it.Im not sure if youre aware of how many people look at reviews like this and are making decisions to go elsewhere.Hoping he will help me resolve this soon without much more hassle, so that I can provide an update here.

I made my appointment online...I was a little apprehensive! The day of my appointment it was pretty busy in the service department, I was eventually seen by Oscar (10min of waiting..not bad) who was very professional and had a friendly demeanor! He was able to pull up the information that I filled out online, which was great! Oscar informed us of a 3 oil change package instead of the 1 for that day ...would save us some money, so we purchased that package! He told us it would take about an 1 1/2hr for the service and it was ready in that time...we were pleased with the customer service!

Nice customer service and the man came and show me my old air filter.

Spoke to Gina to confirm a truck was on their lot. She confirmed it was there…. I drove from Naperville to Forest park just for them to tell me it was taken off the lot right before I got there… 20 min later. Typical bait and switch. Another reason this industry gets little respect.

My first purchase of a brand new vichele.2019 Dodge Durango GT. I Must say my experience was amazing, with my sales men Alex and the entire dealership staff..😀💯

Lets begin by saying that i have always use hawks service department for my two trucks. My guy Rodger is a great guy, he lets you know everything in details, he ll explain everything and best of all gets things done quick. Great employee overall. Thanks Rodger and the staff.

Jason Beltran & Courtney Mariaca were both great to deal with! I had a horrible experience with not 1 but 2 other dealerships just not caring. Courtney got me the information I needed within minutes and got me on my way to purchasing at which time I was helped by Jason who also treated me as though I was his only customer. Although once I got to the dealership I realized these are busy people! I never got that impression though and felt as though they only cared about what I needed. So glad I chose Hawk! They know what theyre doing and are willing to do whatever it takes to get you what you need.

Seems like these guys really arent interested in doing service work. First its nearly impossible to even get them on the phone. Any time Ive tried to call the service department phone number no one ever answers and it sends me to a voicemail box with no recorded message. I always end up calling the main switchboard to ask them to page the service dept. Today when I tried that I was left on hold for 10 minutes each, gave up, called back, talked to switchboard again, got left on hold again. The third time I called her response is well I guess they arent answering. So she just leaves me on hold, doesnt even bother to check if anyone took the call? What the heck?And the reason for my call today was to schedule a recall service which I already called about weeks ago, was told We dont have the part, well call you back when it comes in, and never got a call back.If these guys dont want to be my dealer, they can have it their way. Plenty of other dealers out there.

Alex and team are great… always a quick turn around, and great communication in between.

Always a pleasure to visit the service department. The staff is always friendly, courteous and professional. I like the texting of updates while waiting during service.

This place is the best! Gary and Paul are no pressure nice guys. Love my Grand Cherokee!

JUSTIN WAS AMAING AND HE LISTEN TO MY WANTS AND NEEDS IN A CAR THE ONLY REASON WHY I ONLY GAVE 4 STARS IS BECAUSE I FELT LIKE THEY TOLD ME ONE THING OVER THE PHONE BT WAS DIFFERNT WHEN I GOT IN THE OFFICE HEATHER WAS GREAT AS WELL SHE WAS WILLING TO WORK WITH ME AND GET ME A DEAL THAT WORKD FOR ME

Brought my vehicle in for a diagnostic and was pleased with the transparency from the tech. Carlos was my service advisor and he kept me up to date with the progress

I had Erica as my sale representative she was great, she was very understanding and very helpful. The Entire staff there were awesome too! They are not the kind of staff that are pushing you to by something you cant afford. I would recommend this place to everyone. Thank you again. I cant believe I have a Cadillac. This is my early Christmas Present to me from me. Thank You,Thank You,Thank You.

Slight disagreement with Jesus but he made things right where I feel good about purchasing a vehicle from Hawks.

They had a wide variety of Wranglers and gladiators in stock come and get them while theyre hot they also go better than any vehicle in the snow

Ray and the team behind him are great, they get the job done and the customer service I have experienced have been excellent thanks😊

Seriously I cannot say enough great things about this place. My car was all messed up and needed to have an engine replaced through the warranty. They were so helpful. From the renting of the rental to the picking up of my vehicle it was all so seamless. They kept me in the loop and were able to answer all the questions I had. I would seriously recommend them to anyone who has a Chrysler, dodge, or jeep. I will be going here for service for now on!

Not pleasant and not very helpful. Willing to sale but not willing assistant in any other matter regarding the vehicles. Wouldn’t recommend

I would have given 0 stars. We have ordered the 2021 Pacifica hybrid limited by customizing from Chrysler website. It is supposed to come with sunroof as standard. It came with out sun roof. When we asked the sales Manager - Heather. She accepted that manufacturer has made a mistake but she couldnt get any help for us and suggested for trade in. 8500$ extra for trade -in. When we asked why do we have to pay so much money, she has changed the tone. They havent helped us in anyway at all. They dont have any knowledge on the vehicles etc. Try the better dealers out there, absolutely disappointed.03/16/2021 - 7:45 PM - I got a call from Heather - Sales manager and she is speaking harshly for posting the review. Is this the way how you behave ? We lost so much of money & time, thats why we put the review so that other people wont suffer like us. They replied to above that they will help but she is calling and speaking harshly not to write another review.

Super thank you to Robert for helping me get a Jeep Cherokee. I also really recommend Alexander Rodriguez, super professional and patient explaining how the Jeep works! Frank went above and beyond!! Got me into great payments and also with his help I got a good and affordable insurance. Amazing team!!! couldnt be happier!!! :)

Very professional people ans very kind. They took very good care of me and my ride. Alex had great customer service and aided me to get the best price possible.

My 2017 dodge ram diesel truck was sent here to get my drive shaft replaced. It took them over a week to do a 3 hour job. After I got it back there was a big scratch on my truck. Took it back 20 minutes later and there was no one available to talk to about that so they told me to go back Monday. Took it Monday and its been about 2 weeks and they cant tell me anything about it.. this is no different than going to a small dealer. No professional service here and they are not careful at all handling cars there.

Enrique was phenomenal in helping me trade in my vehicle! The whole staff was welcoming and kind and Taylor the finance manager was so nice and friendly! Will definitely stay with them for my future needs!!

The Hawk team was excellent in their outreach. They provided several avenues of contact, from the floor agent up to the sales manager. I had direct access by phone to the decision makers for several of my requests. Heather Garcia was very responsive to my unique concerns. My main point of contact was Alex Rodriguez. He was extremely professional and helpful to me as an out of state buyer. He did everything possible to be responsive and to make my transaction smooth and quick. He even responded to me on his personal cell off hours many times! I loved working with him and everyone at this dealership.

Great options of vehicles, fast and simple. Good service and kind staff.

Quick service, happy techs are not on strike

A friend bought a CPO, and they wont stand behind the warranty even tho he has the verification of it being CPO?!!!!!......... What a joke of a dealership if they wont keep their word about anything.I would never or even ever refer a friend to these places...........they are as bad as one of those buy here pay here.............smfh.Wheres John the owner when you need him?.

Great experience from start to finish. Jason B was our sales consultant and he was fantastic. Easy process. Felt fair and was not pressured at all during process. The finance steps were easy and quick as well. Highly recommend this dealership and Jason B.

Fantastic group of people to work with, honest and courteous. Justin asked me what my needs and price point was then found the right car to my liking. Also, Justin was very knowledgeable and made sure I didnt leave with my new car without going through all of its capabilities.