Twice Ive visited certificate and waited for over 30 minutes for them to tell me that they dont have the part I ordered and their inventory is wrong. Today my son visited the store to get a grill for his car, he called ahead and was told they had the part. Once he got there he waited for over 1 hour without anyone telling him anything. I called him to see why he was taking so long and he said no one said anything after they put his order in. I told him to go inquire and they had him waiting again while they check on his order. I called Certifit and spoke with John who said he was checking on it because he had put in my sons order over an hour ago and he didnt know what the problem was. John returned to my son who was still in the store about 10 minutes later to tell him that they didnt have the part and their inventory was wrong. I asked to speak with a manager and done with Carl who was very rude and lacked customer service skills. He began by asking me if he could ask me a question after I explained to him why I requested to speak with him, his question was do I know how many people were in the store when my son got there and do I think that they are only serving my son? He proceeded to tell me that they have 30 to 40 people in the store ama done of them have to wait 2 hours. I told Carl that this was a bad customer service practice and waiting and still not getting the item is even worse and that after wasting my sons time, no one in the store even apologized to him for wasting his time. After going back and forth with him for some then he then began to yell at me ok ok ok Im sorry are you happy now. Call was very rude and told me he had been in customer service jobs for over 25 years and he had great customer service and its to bad if I think otherwise. His service and mannerisms were all wrong. I would never go there again even if they are cheaper than anywhere else.

This company has been providing body parts as needed for our work vehicles for many years. The prices beat that of the manufactures, hands down; and fit just as good.

Great people, great client care.

Very fair prices & great customer service!!

They Sale Mostly Auto Body Parts, Along With Headlights And Tail Lights.

Excellent Place to buy all your Vehicle parts 👍

They always have what my Husband needs for his vehicle. Fast Service

The Most Best Auto Parts Store In Ga. Would Recommend Everyone To Go If U Need A Part 4 Your Car

First time there my experience was great

Very friendly super fast service

Have all that you need most of the time.

Very helpful 👍 friendly good parts 😉

Super fast & low cost. I highly recommend. They were following Covid protocols as well

Fast quick and good pricing.So happy my mechanic told me about this place everywhere else quoted me crazy prices on my parts.Will definitely come back

Quick service. Parts at a reasonable price. Would recommend and will use in the future.

Great job! Professional friendly customer services politely I Love it by far overall.

The headlights look great but they do not install the same as factory. Some of the mounts are in the wrong position requiring customization of the mounting parts on the housing.6 months later i swapped all the mounting parts from my old light assembly on the new assemblies and the lights line up great now. Still 2 star rating because i had to rework new assemies.

Very good spot. Parts sometimes be hard to fit but works with a little maneuvering.

Very good prices for almost all automobiles

They have a good assortment of parts it may not be everything that you need but they will sure try

I didnt know they closed on SUNDAY. I can get mostly any part for my truck.

I was told by someone that they had a front bumper sport style that will fit on my 2003 Dodge Ram 1500, when I went down there 45- 1 hr away they told me they dont have one. They said they were all sold out. Not happy

Place with parts for every make of cars or trucks!! Stop Riding around with your vehicle all damaged up! Come here!!

Very professional and polite

Great customer serviceIn and out quickly

This is, by far, one of the best place of business where you can feel really good buying your parts. I am a used cars broker, I have been buying parts from them for years, now. But really, I cannot find anything to complain about. Any issues, or you just want to return the part, they refund you or exchange the part without any problems.I love them, this is my only place to buy parts.

Great customer service and fair prices on most part. Big ups Todd, John and other members of the team who contribute to their awesomeness

Good prices for the parts you need, honestly the best place to choose. I saved hundreds of dollars compared to other places that I asked

My car is no longer in production soo this place is holy grail too My car.

This must be the busiest business on the planet. Phones ringing off the hook all the time. Only one guy behind the counter giving out the parts AND taking the money !! Very inefficient !!

I drive a third gen 4Runner and have been buying the sports hoods from Certifit for a few years now; just bought a third one for a new rig/build. Shockingly it was badly damaged and the initial rep I spoke with was absurdly unhelpful. He wanted me to drive 45 minutes to show him the damage while knowing there weren’t any available replacements in stock; when I could easily just text/email a pic of the damage... However, the 2nd rep I spoke with was awesome!! Not only did he do the fundamental basics of customer service; comprehend the situation/provide resolution (1st guy failed miserably) but went above and beyond with his tenacity to follow through with the remedy (a replacement hood). It literally took months to get.. with a bunch of red tape to have one transferred from their TN location. Could it have been faster/streamlined?? Perhaps; ideally. That’s a procedure that Certifit may want to improve; but at the moment; they are providing quality parts at competitive pricing; especially during this pandemic. For example; today I picked up the replacement hood and it was packed! The phones were ringing off the hook and I could tell they were all doing their absolute best. But regardless, this post/experience is dedicated to the rep that worked months on getting me my replacement hood - I was so furious after speaking with the first guy, and sure waiting so long sucked but I know for a fact that the 2nd rep is just a hard working dude trying to make a living and from what I could tell; he was the only one within the organization that cared about doing the right thing for me! It truly meant a lot and I appreciate his assistance/dedication!! His name was John; can’t miss him with his bushy red beard!! Dude you rock and you literally/single handily saved Certifit’s reputation with me; and the 4Runner Community!!! 5 STARS!!! YOU EARNED IT!!! I hope management reads this post and you get the recognition that you truly deserve! You got upper management written all over you dude and I hope you get a promotion!! Thanks again and all the best!!!

The had the part I needed. Great price and very professional

Great prices for part I needed.

Most parts made in China not as good as OE parts and cheaper

The reason I didnt give them a 1 star is because I love the prices and all the employees but the black girl. I think her name is Shaquita. She is VERY impatient and do not need to work with people. Everyone else is great!

Great place for aftermarket parts.

I enjoy spending a little time and money at Certifit in Forest Park, Georgia. I am pleased with the quality of parts that I have purchased.

Another good to obtain decent new car parts. I would suggest paying a little extra to have it fit right. Yet sometimes the cheaper ones fit perfectly.Staff are helpful and direct with the consumers. If you have any question they will try there best to help. To make sure you know what your getting and to make sure the item will work. A+ from me!!

Best place to get body parts for your car.friendly staff quick service

If you are looking for the certified parts with affordable price, this is the right place. Friendly and prompt service. Heads up, they dont accept American Express payments. Everything else is perfect.

I was surprised that the after market parts they sell actually fit and aren’t dented like most places. Great experience

Very professional and good service 👍

Probably not good to purchase a radiator from them however anything else seems to be fine

Great price for parts

Excellent place to buy what ever you need to fix your ride when you wreck it. Fast service just make sure you know what you want before you get in line to order. They kinda have a no nonsense type of attitude. But other than that I like the place.giid prices for after market parts. Sometimes better than the junkyard.

Great staff, can fix almost any vehicle, very affordable, custom service friendly. There is somewhat of a language barrier as they can sometimes hard to understand, the parking is tight and the wait time can be pretty long. I would suggest you arrive early, very early! but over I love this shop!

Went to get a bumper here and it was very hood service and very fast service. I was in and out within 15 minutes and staff was great!

The best place to go for auto body parts!

I drove from Marietta to Forrest Park to pick up a part that they said was in stock only to find out it wasnt.

Very reliable and the customer service is great..👍👍

I have gone to Certifit Auto Bobby Parts and several occasions and for the first time I decided to order from a place offline. I never got that part and in return I had to go to a place that has always sold great quality parts at an extremely affordable price and great customer service!!!ThanksCYNTHIA D

Fast & effective service

The staff was very professional nice experience

2.5 hours from Birmingham because they do not ship parts. The part I requested was showing two in stock. After 30 minutes of searching warehouse clerk comes back an said sorry showing two but we. Cant find any. Going home empty handed.

Great prices as compared to OEM, love that they have a catalog online so that I can see if they have what I need. We have used them more than once since my original purchase from them and I even recommended them to my boss who needed a bumper for his truck and he was thrilled with the price.

Good auto body parts, great pricing. No complaints so far!

Excellent customer service and product information

Good prices and quality.

I have been in Certifit Auto Body Parts several times before today, and as always they are courteous, friendly and very professional. I was in and out in a timely manner. Great team of guys.

Very helpful staff and the prices were extremely reasonable compared to many other places even junk yards.

Very professional, knowledgeable and personable. The place was clean and the prices were competitive. Overall positive experience definitely plan to do business in the future.

Good people Todd is outstanding

They are awesome...professional. Thank you

My order was exactly the right match, Staff was very knowledgeable and I was in and out in less than 15 minutes

The young man who helped me was very polite, thorough and knowledgeable. I would recommend this place to everyone. The prices are reasonable.

Good

CertiFit is the Business. Majority of the times that Ive been here. Ive had no problems in finding what I needed to replace a part for my 1995 & 2000 Crown Vics. Wait times has been a minimum of 10 minutes minimum. Great Customer Service. Keep up the good work Certifit. 👍

Reliable service. Friendly employees. Reasonable prices. Quality work.

If you want affordable (after-market) car parts and great customer service; this is your one stop shop. I had to replace the hood, fender, and bumper on my Honda and it only cost $140 (after taxes).

Good customer service with a smile.

They had my part at a very reasonable price!!!

Need more employees 2hour wait for a hood

I was referred to Certifit by my mechanic (M & M auto aud Muffler) for car parts. Not only were the parts reasonably priced compared to competitors but the service was great!

They were quick, accomadsting and on point. Also eventhough they were busy they were not rude.

Good people but dont always have part you want, out of stock

Smh drove all the way from Decatur to find out they had the wrong side in stock 😖 even tho on the phone they had it P.s it takes them a whole week to unload a truck so if you need your vehicle you better have a back up plan

This is a deal. New headlights for my Toyota cost over $300 aside. I got brand new beautiful headlights $50 aside at CertiFit.

Great customer service if they dont have they let you know it will be in two weeks from know I do wish they had more old school parts but the certfit book is thick

A very helpful and profession environment. They also present you with excellent services as far as information and suggestions that will suit your needs.

Good customer service, but they do not carry Chevrolet parts.

Best place for aftermarket auto parts in Atlanta they offer fast and friendly service

Love this shop. These guys are the best around. Very detailed and fair pricing

If you cant find what you are looking for, try Certifit. Its worth the drive and the prices are very reasonable. 😀

Best place ever to buy your car parts. Prices cant be beat! Friendly service like chic-fil-a!!!

Ive been buying from this location for over 10yrs, the service is great at both counters and the ol man that delivers the parts is always on time.Great job Team Certifit

Love this place

Great prices..... But We drove over an hour to pick up a hood and bumper for a honda, which the hood had not one spot but 3 dents in the hood. Everything was packaged in the box and was bubbled wrapped inside that box with other padding in the box... Yes we should have opened and looked it before leaving... However this is a store with packaged product in stock not a shipping company that throws it around and you have to sign for. Those cases yes common sense, you inspect your merchandise before signing and accepting. My biggest complain is that when I did call to address the issue. I was told literally..... that common sense would be to inspect your merchandise before leaving. I asked if anyone made that recommendation, and was told no we dont tell anyone that but you should just check before you leave.. I get it they shouldnt have to tell anyone that. However with a car part that big wrapped so securely, Im sure its not everyones first thought, hey let me open this here in the super crowed store to check it. It should have been recommended, hey did you want some help making sure everything is ok and your are satisfied.??? I mean even if not that kind of customer service, dont tell me Common sense you should have looked before you left. Very disappointed. Ill just pay the extra money and go somewhere else for anything else.

Sorta fit name is more appropriate. 1 part sorta fit front fender. Other part was wrong and badly mangled; did not pay for or accept the piece of scrap metal.

Very prompt and quick

I love Certifit. They have good quality products. And they are fast.

Great customer service and fast and efficient.

1st class another good reason to live in Atlanta

The folks at the desk were really nice people. Even helped me load the stuff i bought onto the truck.*Forgot to mention that its a shame yall dont carry any parts for 71 torinos. Recommend any other places?

This place is GREAT!! I was looking for a bumper for my older car, & they had it, plus it was reasonable.

Didnt have part that someone recommended, but they knew what parts they did carry.

Great customer service. We were returning a couple parts that didnt line up, had no problems. Pretty simple, when customer service is in line things work out well always.

Because it got everything I needed

Very good customer service but i dont get were everyone says theyve got decent prices??

Prices were amazing and fast service.Will definitely be going back!

A quick and efficient process to get the quality parts you need. Great prices too.