Excellent experience in every regard. Patrick and Mitch were superb in their communications with me. They explained everything in a precise and professional manner. I would go nowhere else for service on my Porsche, and encourage others to as well.
Kelly Moss holds a long-standing reputation for their extremely professional and high quality service. Its a rare opportunity to see techs who prove their skills through performing at the race track also take their time to dedicate that expertise to your own vehicle.Their knowledge extends to many makes and models, their time estimates are extremely accurate, the prices are fair and reasonable, and they will never pressure you into any services you wouldnt need. The service manager Patrick M is extremely considerate to every client and will treat your vehicle with the highest respect. I will continue to choose their services going forward!
Love this place. ❤️I have a unique style and car and they are the only ones I trust in the area to service my Maserati!
This was my first visit to KMR, wont be my last. A friend recommended I use KMR for service on my vehicle. Patrick was professional and courteous from my first contact to KMR through completion of my service. He also followed up with me to make sure I was happy with my service. Service was to notch!
Patrick has gone above and beyond to earn our business. The direct contact and personal discussion helps insure our vehicles will be met with qualified and experienced hands. In my opinion they are a hidden shop off the beaten path that offers the top notch service you want working for you. We will continue to work with Kelly Moss Team and Patrick.
Dealing with Kelly-Moss was like a cool breeze through the nether regions on a hot day. I was dealing with issues from a different shop when I finally decided that I had enough. Kelly-Moss took in my incomplete car, maintained constant communication, and finished my car rather quickly. The fixed a botched supercharger install, corrected some electrical issues, installed a high-pressure steering hose, and a bunch more. Even though there were a few issues that popped up, Patrick always contacted me right away and the techs carried on, correcting issues from the previous shop and also fixing new issues that arose. This shop is the TRUTH and I hope I get another chance to deal with them. HIGHLY RECOMMENDED.
First time visiting KMR and was treated with some of the best service ever. Constant communication with updates on what was going on and ETAs so I could get back to enjoying my car. Patrick was great—super professional and is a great person to represent the brand.
Kelly Moss and Patrick the service center manager were great. I started with some Rod bearing preventative maintenance on my 2011 e92 M3. All my questions were answered quickly and I was able to get excellent and constructive feedback to help solidify that as well as additional plans. I did find myself saying well while your in there we might as well quite often!!! Patricks techs found the car had a previous unknown tune so they were able to help get it back to stock before throwing the tune I had requested on the car. Paint correction and Ceramic coating were the final touches to breath the life back into the exterior. I cant say enough good things about the experience and I look forward to doing more with both this car and future cars with Kelly Moss!
So glad to find a place I feel totally comfortable with working on my vehicle. Patrick and his team are timely and professional and I will certainly make the drive to have any service/repairs/mods done at Kelly-Moss. Also appreciate all the cool cars in/around their shop!
The team at Kelly-Moss is absolutely fantastic, especially Patrick M. is a phenomenal person to work with. They know Porsche 911s inside & out, and are a great partner for performance modification projects. They are pro-active, present alternative options of achieving a goal and perhaps mostly appreciated is how Patrick M. is very responsive and communicative throughout the process!
Great service. they really helped with resetting the the onboard computer to run at its optimal performance. It is great fun to drive my Solstice again.
Worth the drive to be treated well and have excellent service performed. Made me feel comfortable bringing my Corvette to a Porshe place.Worked with me on my bill. Dealerships and others seem to work against the customer at times. Definitely recommend Kelly-Moss.
I trust Kelly-Moss Road and Race for my more complicated service needs for one of my vehicles that has non-OEM mods. The staff at Kelly-Moss is professional and highly-knowledgeable. Further, they have experts in every area of automotive expertise, from engines to body work and detailing.
If you are a car enthusiast, Kelly Moss is the perfect place for you. Patrick is super helpful and extremely responsive. They will take care of your car like no dealer will. My husband and I are very particular about our vehicles and take great care of them, and were so relieved to find a shop that does too. We always hated taking our cars in to the dealer, fearing that they would mess something up or not fix something right. No worries with that at Kelly Moss. They know what theyre doing here, and will do the job right.
KMR and specifically their Service Manager - Patrick Mickelson did an absolutely spectacular job working through the inspection and subsequent remedial work on a car that I bought locally. What I enjoyed most was that Patrick was diligent, responsive and took care to provide his recommendations on what work made sense vs was nice to have. With a “Sunday car” there is always no end of work that one could get done but I very much respected his candor even if it meant KMR earning just a little less. This absolutely earned my confidence and would whole heartily recommend anyone wanting to get work done to come to KMR. Patrick will not let you down and the whole experience was quite different to what you see in many other auto shops. Much kudos to all involved ! Thank you and will enjoy the fruits of your labor !
Great team of enthusiasts, they really know the porsche chassis!
The first word that comes to mind when I think Kelly Moss is unprecedented. They have an amazing team and their service is second to none! Ive had two cars worked on here. They care about your vehicle like its their own and always do an amazing job. I asked to move my appointment forward a day at what I would consider the last minute and the service managers exact words were Lets do it. Ill do what it takes to get it done - and he did. If you go with this shop, you will not regret it!
Took my Mustang in for a brake flush and general inspection. Service Manager Patrick was very easy to work with, answered all my questions, and most importantly, did the work within the time frame hed told me.Honestly, 2 years ago I had a pretty poor experience @ K-M and said I’d never return, but I needed the brakes done and they were the most available option. The difference between then and now is night & day. Patrick has turned my opinion and that shop around 180 degrees and I will definitely be coming back in the future.
This is my first time working with Kelly Moss and I am impressed. Patrick, the service manager, is honest, professional and very helpful. They did a great job with my BMW. I will definitely be coming back to them for future needs!
From the moment I called to see if they could help with my troubled BMW, to the point when I picked up the X3, I knew I found a great shop! They walked through everything they found and were honest as they prioritized things for me. Definitely trust this place after my first experience with them and they earned a customer for life. Plus there are a lot of pretty cars to look at there.
Extremely happy with service and experience with KM. Went there on a recommendation. They completed a list of long overdue maintenance/ repair items for a 20 year old 911 I just purchased. Kept me informed every step of the way. They will be my go to shop.
Took my Tesla Model 3 in to get KW coilovers installed in addition to a wheel alignment. The guys over there are very knowledgable with KW products and were very professional and knew how to work with a Tesla as many other tuning shops did not around the area. About a month after installation I noticed that the springs had settled a little lower and the wheel alignment was off. I hit up Patrick and they set me up with an appointment within the week and were able to resolve the issue quickly.
The staff at KMR are the best car repair/service folks I have ever encountered. Their sense of pride in their work and follow up to get an issue resolved to my satisfaction are first class. They get my highest recommendation.
Kelly Moss did a dyno tune on my camaro. The communication and the people are great. The price was fair. Now the car runs great and they found me some horsepower. Life is good. I recommend kelly moss!
Fabulous! They were much less than the dealership and I felt like they over delivered when looking over my car! I will only use them in the future and would highly recommend them!
I have been taking my cars to Kelly-Moss since 1995 for both factory maintenance and modifications to my VWs and Audis. The 92 Gti and the 2000 A4 both were retired after 300,000 miles. Their longevity I attribute to the excellent maintenance I received over the years at Kelly_Moss. Just recently I had coil overs installed and 100, 000 mile maintenance performed on my 2015 A3. The car performs and drives better than new thanks to the team at Kelly-Moss As a constructor of experimental aircraft, I have always been very satisfied with their maintenance, professionalism and expertise.
Great job on my Cadillac ATS awd alignment after I installed coilovers!
Excellent service. There is a waiting room with reading material and coffee
Kelly-Moss has routinely exceeded my expectations. Patrick and the service department always do top quality, friendly, honest, and professional work. Recently had my car detailed and ceramic coated and was amazed by the quality. This is the best place for enthusiast cars without question.
Took my 997.1 to Kelly Moss for a full inspection and service. Could not be more pleased with both the customer service and the meticulous treatment of the car. Patrick, the service manager, is organized, communicative, efficient, and effective. I have never had an experience even close to this good with any other mechanic. Plus the selection at the shop is incredible to check out while you wait. Wow! Always looking forward to the next time.
My experience with Kelly Moss Road and Race has been phenomenal! The service department is prompt, professional, and extremely accommodating. Patrick, the service manager was able to schedule an appointment for me quickly, and their customer lounge is an excellent place to relax or do some work while you wait. Mitch did a fantastic job of cleaning my car after service, which was a nice touch that I wasnt expecting.A+ place to go, and I will definitely continue coming back.
My experience with Kelly Moss showed that they were very knowledgeable and professional. They fixed a problem that no one else could find and they did it in a timely manner. Very satisfied with the quality of the work and their honest rates. I will absolutely take my car there again in the future!
Terrific experience. Excellent communication, clean facility and waiting area, utilized both the shop and detailing services all in one. Really happy customer!
Took both my Subaru here to get work done and is very impressed! My Forster XT was having hesitation during WOT pulled. took it to 3 different places and Kelly Moss was able to figure out the problem within a few hours of diagnostic. It ran better than ever!My STI was there for some aftermarket parts. Patrick went beyond and educated me on all the parts. I wanted to get a tune also but he took my car for a test drive and said it didnt need a retune. Patrick was there to help and is a real car enthusiast that isnt just there to take your money. He really went out of his way to make sure everything you want is done correctly.
Friendly and reasonably priced. I wasnt sure what to get and Patrick (service manager) made a recommendation. It turned out to be better than I expected, which is to say, awesome.
Kelly-Moss did a complete rebuild of my engine on my Ferrari F355. The car ran fantastic and power increase was substantial. They handled the car with care and were very professional and knowledgeable.
Really knowledgeable, friendly and professional staff. Would recommend going for any automotive needs. The price rates are very reasonable too.
KM installed front brakes on my wifes X 1. Excellent service, communicated well, no surprises and great price. What more could you ask for? They have earned my service business
The new in house detailing services at Kelly-Moss are great. Mitchell was prompt, professional and efficient. My vehicle looked fantastic when he was done with it!
I came to Kelly Moss to help diagnose an issue where my car kept pulling to the right. Something the dealer wasnt able/willing to diagnose because I have coil-overs. Kelly Moss did my alignment last Fall, so I knew they would be my next stop to help me with this issue.A very long story short, (probably way longer of a story than Dan ever wanted, ha) Dan and his crew looked over alignment, all suspension parts, did online research and gave me some options. Some of the options were more expensive, but Dan recommended we start with a new transmission mount, and it feels like it was the right call and the car is tracking normal again. I know this experience would have taken weeks longer at other shops, and maybe never resolved. Dan was always willing to help out and provide me with options.I never felt pressured to spend tons of money on parts I didnt need. I was charged beyond fairly for all the follow-up diagnostics, seat time that the tech had to spend testing the car and labor and parts. I know Kelly Moss probably didnt make any money on me and my car, but they got me back on the road and that customer service is priceless because I will be back.I trust that Dan and Kelly Moss did what was best for my car and for me, and thats not something thats easy to find. Ill be back, and will be recommending Kelly Moss to anyone who asks.
Had some service work done on my vehicle. Pricing was fair, quality and timeliness was top notch. Highly recommended.
Ive been a customer at Kelly Moss for several years since moving to Madison in 2011, and have had my cars (mostly Mercedes and Audi) serviced by their professionals. Each and every time Ive been extremely pleased with the professionalism, technical knowledge, customer service quality, regular communication and updates throughout the process as well as post work follow up by their service staff. Kelly Moss is a rare environment and the minute you walk into their facility you cant help but feel that cars, racing, performance, and above all a friendly and courteous staff all come together to create an environment targeted toward a customer experience thats of high caliber and quality and second to no other facility Ive ever gone to.They are honest, trustworthy and customer satisfaction is front and centered. My most recent experience was just yesterday and Patrick the service manager and the techs along with Travis worked diligently to show their appreciation for my business. I will continue to have all my car related needs be taken care of at Kelly Moss for as long as I continue to be in the Madison area. To top this off, they have a very reasonable hourly rate which continues to exceed my expectations.Thank you everyone at Kelly Moss. You have a very respectable business and me as a customer for life. Appreciatively!Mo Afshar
I have been very happy with the service to my 2019 911 Carrera. The service manager Patrick is responsive to my requests, and the technician Travis is very thorough with his work. Highly recommend Kelly-Moss.
Brought my Cayenne in for a dyno run as well as to look into some modifications. Patrick was super professional and easy to work with, even did an extra dyno run when they got numbers that they didnt think were accurate. Will definitely be working with them on some suggested mods & tuning down the road, super trust-worthy operation.
Ive used Kelly-Moss for all my service work on my 2017 Macan GTS since purchasing back in 2017. Patrick and his team have exceeded my expectations, performing flawless work at a far fairer cost than the local dealer. Their thorough inspection on a previous maintenance service diagnosed a timing chain cover oil leak. No dispute what so ever from the dealer who repaired it under warranty. Highly recommended!
Very impressed & will be going back for future work on my Miata NA. Great advice, communication, and attention to detail.
Very professional shop, I’ve taken my car in for multiple services. All of which required a lot of patience and professionalism’ Kelly Moss did a phenomenal job with the installation of what I wanted done. I brought the parts to them and get it done it a timely manner, communications through email is always on point with these guys! If something serious needs fixing or a part is missing you will be notified before hand - not after and charged without consent. Again, very professional shop. A++ I would highly recommend them to anyone.
Amazing people to work with! Just had my 2004 STI there for an upgraded engine and lots of other goodies and couldn’t be happier with how it turned out. Patrick was awesome to work with throughout the process and if something came up he was to email or call to inform me. Definitely will be going back for future projects!
EXCELLENT EXPERIENCE, very helpful and great communication. Dan was always good in letting me know where they were at on my repair project and worked within my budget. I have an old diesel Mercedes, not a car you normally see at this high tech race shop but their repair knowledge is second to none. Thanks for everything. Ill will be back.
This place absolutely did the job more than I could have imagined with my 2002 subaru forester. I had coilovers put in, and literally my car looks and drives a thousand times better. I cant wait to come back and keep getting more stuff done. Reccomend all the way if your looking for a shop that knows their stuff. Kelly-Mosa Road and Race thank you so much!
Had my R32 Nissan Skyline GTR serviced here for an oil change, trans and diff, and maintaince inspection. Wouldnt have trusted anyone else with my car these guys know what they are doing and are by far a cut above anyone else. Both the maintaince manager, Patrick, and the mechanic that serviced my car (sorry I forgot his name), where very professional and more than willing to acomadate my questions and requests. They found a few issues with my GTR on the inspection and gave me both suggestions and quotes on all the work that will need to be done. I already plan on returning for further work needed on the car and for anything else I can think of in the future. They have definitely earned a repeat customer in me.
I had some modifications performed on my BMW in January. From the very first phone call, Patrick was immediately responsive. We talked through the project and after consultation with the resident BMW guru, Joel, we had a plan in place. Scheduling was arranged and very accomiding with it being winter.The work began on time and Patrick was communicating daily on the progress. I am totally satisfied as a client and would goto Kelly Moss for any kind of modifications and work.
Patrick and the service team at Kelly-Moss took great care of my 2004 Mercedes that needed a lot of TLC. They did an outstanding job on the suspension and my car is driving like the luxury vehicle it is. They saved me $1000 off the dealership pricing. Thanks everyone at Kelly-Moss. Michelle
I have used KMR (Kelly Moss Road & Race) for 15 + years. Very solid automotive shop. Theyve changed tires on my 25 year old truck, to a major suspension upgrade on my 2009 911.Always trustworthy, another shop highly recommended brake pad replacement, while KMR disagreed, saying I had a lot of life left in the existing. Never seemed to sell me more than my vehicles need.I have recommended them in the past, and Ill continue to recommend them to people in the future.
Always good and easy to work with
Kelly Moss did a fantastic job taking care of me in a very short amount of time. Prices were affordable, and Patrick the Service manager was outstanding to work with. I highly recommend.
I live about an hour and a half away from this shop and this is still where I take my car to get serviced. They have comparable rates to other shops (often times beating them), they do not try to rip you off like many dealerships have been known to do, and they’re knowledgeable about the cars they work on. If you decide to get service done here, ask to be shown around the shop floor; they always have a lot of impressive builds, and the “wall of cars” is definitely a site to behold. The shop is clean, the customer lounge is comfortable, and the service staff is most certainly accommodating.
I had my MINI Cooper Countryman in for Wheel bearing noise and Oil pump leak. I would say, they did an awesome job. The price seems to be really good compared to dealers and they were able work with the third party warranty company to get the job done on time. Marc was really cool to work with and he was updating the overall progress until the car was done.Im really pleased with Kelly-Moss Motorsports and highly recommend this place for any European cars.
Dan and the crew at Kelly Moss were a great help with thoroughly inspecting my dream car, which I had found for sale at a nearby dealership in Madison. They were easy to get a hold of and very communicative throughout the whole process, even providing follow-up support after I had purchased the vehicle. Would definitely go to them again.
Kelly-Moss did a great job installing dual-rate lowering springs on my Tesla Model 3. It was the first time they had done this on a Model 3, but they gathered the information they needed and did a first rate job. The car definitely rides better now.
Definitely the best auto shop in Madison, they are professional, efficient and welcome. Shout out to Patrick for giving me perfect experiences every time!
Dan and his team are amazing! They treat my street car like it was a track car! They have now put 2 engines in two different vehicles, the last one by searching all over the country and finding one locally at a great price. Communication is always top notch. They have done great work for friends and neighbors who use them too. Thks guys! (hope not to see you for a while-no offense!) Ken
All the staff has been helpful. The prices were appropriate for the service completed. All contact with them has been very professional, and the shop is well taken care of, almost museum quality! I enjoy going just to visit even though I have not had service there in over a year! Very helpful people, and knowledgeable!
Dan and George took great care of my high mileage BMW X1, during our recent polar vortex debacle! Dan went out of his way to assure parts on a timely basis and George provided his usual skill in diagnosis and repair of my valve cover problem. Thanks again guys.
Dan the Service Manager was fantastic & super helpful & knowledgeable. Also, Service tech George was great as well. Will be back next time my car needs service. I have already recommended KM to several of my car buddies. Michael McSherry President, Quality Pumps, Inc.
Always great service . On this visit I hit a piece of ice on the way into work. Sent and email to Dan “service manager “. He was able to get me in by mind day. Much appreciated.
They know what theyre doing! Experienced staff
You guys were awesome helping us with our BMW 528i.. You guys answered all of our questions fixed are Outer right CV boot did it quickly and on time. Dan work with our extended warranty company took care of everything. This was my first experience with you guys but I will bring every car I have to you to do all of my work moving forward.
Had some work done on a Honda Civic because I didnt know any shops I could trust very well at the time. They did some body and paint work as well as front suspension replacement. My car came out of the shop looking 10x better than when it went in the shop. They blended the paint on the bumper and fender so well you couldnt tell anything ever happened to the car. Would take my money here anytime theyre very trustworthy.
Being fairly new to the area I didnt have any background on what shops were the best to go to for VW work because I have had bad experiences with the dealerships and I dont trust them. So when discovering the local Cars & Coffee of Madison group, which has a large demographic of German cars in the group, I asked. Quite a few recommended Kelly-Moss for all their work, even the JDM owners recommended Kelly-Moss. Im glad I took their advice.Patrick was great to work with in person and through emails working out all the details for the suspension work I was having performed. The shop didnt fuss over the fact that I was supplying my own parts, which I found is more common up here than where Im from.Its also convenient if you live around Nannyberry Park or Swan Creek Park, because its within walking distance. After the work was performed and when I went to pick it up Patrick walked me through the total and where all the cost were coming from, as well as, walking me through the alignment specs that were on my vehicle before I left. All in all, I can say without a doubt that Kelly-Moss will continue to receive my business. I will continue to recommend their services.
2002 WRX needed clutch. Car is moded. They did a great job. Very nice shop.Update....just had oil change. They were booked out until next week but these guys were able to squeeze me in same day. Top notch shop and workers.
Fair and quality service at a good price! Would recommend to anyone with foreign cars. The service manager is very friendly and will go the extra mile to make sure youre satisfied. Also, the shop is beautiful and there are always a lot of awesome cars to look at while you wait.
As a visitor dropping off equipment for an acquaintance I was impressed with the facility and how well organized the shop appeared to be.
Jaw dropping. An amazing collection of really special things. Even the cars to be worked on are impressive. This is a spevial place.
First time bringing my car here for service and everything was fantastic. Dan emailed me throughout the process with the issues that needed to be addressed and took care of everything quickly. Call them if you have car trouble!
When you first come into the facility you cannot believe your eyes. I have even gone so far as to bring friends of mine to the shop - I dont recall ever doing this with any other car repair shop. They have done sophisticated engine repairs down to simple oil changes. I had their body shop paint one of my cars with outstanding results. I trust them with my Lexus, Audi and most importantly my Porsche, . I will not take my cars to another place - plus the views are amazing!
Great mechanics that know their stuff! Innovative and reliable! They understand all cars and make great recommendations.
Very pleased with the service rendered. I brought in my vehicle for some baseline readings on their AWD dyno. From arrival to closing, the level of professionalism and friendliness was unmatched compared tp other shops Ive been to. Patrick (service manager) was very informative of the on goings of the shop and offered a tour of their facility. He also took the time to review the dyno results and made sure I understood what I had. Jamison, the dyno tech, was very knowledgeable of the tuning process and did a great job explaining what he was doing and why, even showing me the internals of the dyno. Highly recommend for dyno services!
Dan, Jesse and the gang always do a wonderful job servicing my Porsche. I always leave there with the problem solved and a full understanding of what needs to be repaired. Thank you Gang!
Excellent customer service!
Peace of mind ! The best mechanics new motor runs awesome thank you Patrick and tbe whole crew
Price and his staff are bar none the most experienced staff Ive ever run into.Price Cobb is an ex professional race driver, he and his staff know what to do when it comes to repairing vehicles. They have a full repair facility capable of anything, much more than just a racing organization. The people are EXTREMELY awesome.Go see them!
Exquisite maintenance technology, enthusiastic service. Recommended!!!
Coolest place on earth for Porsche enthusiasts great service great think tank for custom ideas if you need service on any high end sports car I highly recommend Kelly-Moss!
The people at Kelly Moss are first rate, I bring all my cars to them from my M3 to my Corvette. The team here understands performance and street cars and their rates are very low compared to the dealer. They value their customers and take good care of them.They have solved issues other shops have messed up, I dont use any but Kelly Moss anymore for all of my work. They also are very transparent about what is wrong and what needs repair. I like Zimbrick in Madison but they are so busy doing warranty work that I now go to Kelly Moss for everything.My Corvette is under warranty and I take it to Kelly Moss because they understand performance and the fact that I am using my car for the track. I highly recommend them whether your driving your car on the street or the track, they offer the best value in Madison on automotive service.
Late last year I asked the folks at Kelly Moss to install an Armytrix performance exhaust system on my Jaguar F Pace S and subsequently perform a chip tune (ECU flash) so as to maximize its over-all performance. More recently I asked them to do the same thing on my Maserati Ghibli S Q4; to wit, install a full Armytrix performance exhaust system and then complete an ECU flash.Ive noticed immediate improvements in both vehicles. More power, greater torque, superb mid-range punch, stronger acceleration and quicker responses.EQUALLY IMPORTANT, however, is my absolute appreciation for their professionalism and customer service; I never felt pressured to buy more product or spend more money; they quickly responded to all my questions and concerns (*and I had plenty...); and the service technicians & the service manager, Patrick Michelson, answered my endless questions...and did so patiently.Thank you very much, Kelly Moss Road & Race and Patrick Mickelson!Respectfully,Harold Stafford
Car and race car repair doesnt get better then this!
The Street Shop Technicians went above & beyond to repair a leaking PTU Power Transfer Unit Output shaft seal on my wifes Ford Flex (bad design by manufacturer). The output shaft yoke was machined incorrectly and, through their experience in the high performance racing industry, knew how to modify the part that would be otherwise unavailable from the dealer without an entirely new PTU (which would have cost thousands of dollars). I couldnt be happier with their quality of work and dedication to make sure the repair was done correctly while keeping the cost in mind of repair vs. replace.
We are fortunate in the Madison area to have a great performance shop specializing in Porsche’s. The staff are friendly and the building is like a museum of fun vehicles to look at.
Always a great experience with knowledgeable people who are passionate about Porsche’s and all Motorsports.
Installed after market exhaust and intake perfectly for my Audi S5. Sounds and drives great! Thank you!
Guys are knowledgeable and approachable. I am very picky about who opens my hood and after taking a chance with George and the team at Kelly Moss several years ago I feel very comfortable knowing they are going to do the job right the first time at a fair price.Matthew SelveyOregon, WI
Great shop to go for tender loving care of the car you tenderly love
Great shop. Very clean. They did timing, compression check, Wired the afr gauge to the ecu got the car running and helped me figure out what I need to finish before I can Dyno. Dan the service manager was very friendly and I will be returning for a tune. They even helped me load my car
Ive been taking my car to Kelly Moss while working with a 3rd party warranty for about 3 years now and they always do an excellent job. The job is always done in a timely manner and they do a great job of looking out for all the ways you can be proactive on your maintenance on the vehicle without selling you on things you dont really need. I have a 04 Jetta GLI that I daily drive, its nice to know I can come back time and time again and expect professional honest service.
My very first service with Kelly Moss was exceptional, as the cost of labor was cheaper than Audi direct. I came to Kelly Moss because Audi had the worst customer service Ive ever experienced from a prestigious company. I am now beginning to think the same of Kelly Moss. Ive called Price Cobb numerous times to receive an estimate for my Audi. He said he would get back to me with the estimate soon. A month went by and I still havent received a phone call or estimate. I call Price back and he expains to me that he is installing new software to the system and was unable to do the estimate. He then took my email address and said he would email the estimate. Another month went by and I still have not received my estimate. I give Price a third call in hopes to finally receiving my estimate. Yet again he said he will email it to me. Still to this day have not received my estimate. Now I do understand Kelly Moss does deal with a lot of customers who spend alot. My estimate should have been in the neighborhood of $10,000 to $12,000, so I guess Im small fish to them. I really urge Kelly Moss to step up the customer service as I would like to remain a customer to them.