I walk in, say good morning, and all 3 employees ignored me. I was not informed about the shuttle service and only found out because I couldn’t find and Uber. Even after I found out, they made it seem like it was a favor they were doing me. I also paid them to check my car because there was a noise, so they checked everything up (including my beaks), she told me my breaks were 3/4 good, but less than a month and not many miles later, my break pad fell off… I got that fixed, but 2 more weeks and there was no transmission fluid in my car… so what did they check? Did they check? What’s the point of getting your car checked?

Brandon and the technicians at the Suburban Ford Service center were awesome!! They got my car in and out much faster than I expected and for a price well below that of local repair shops. I would highly recommend them to my friends and family!

I know it’s a crazy time and all but I must have called ten times in 1 day. Spoke to a woman once and again transferred into non stop ringing phone system. Took my vehicle elsewhere. This was my favorite place beforehand

Service manager I dealt with tried to lie to me on almost every interaction.They don’t meet the service deadlines they promise, and it is clear their internal communication between management and employees is broken.Incredibly slow service and they will try and con you in to things your car doesn’t need.

AVOID AT ALL COSTS! This is the worst service department in the state of Michigan. They do not care about customers. They do not answer the telephone. They do not provide you with updates on the service of your car. I called on May 29 to get an appointment for June 2. While they did say they were busy I assumed that if I made an appointment that meant they would look at my car on the day of the appointment.I had my car towed to their facility because it would not start (brand new Bronco Sport). It sat at their lot at 10:30am. At 3:40pm I texted them for a status update and they called me at 4:00pm to say they did not look at it yet (don’t know the purpose of an appointment then). They said the technician with electrical experience had to leave early and they closed at 6:00pm, so they would not be able to look at it. As of 2:00pm on June 3, no one has looked at my car, as it is still sitting in the tow lot. When I explained my frustration they look at you with a blank stare and just say, I’m sorry we are busy. I don’t feel they are honest or reliable nor do they care about a customer. They also will not give you a loaner so you are just stuck. Would have preferred they told me they were too busy to fix my car when I scheduled the appointment and gave a realistic appointment time frame. I’ve wasted nearly 4 days now as I could have secured an appointment somewhere else much sooner. Please avoid unless you have time to waste. I now have to tow the car from their lot somewhere else. Thought Ford could do better, but not this service department. A little care goes a long way.

I had an appointment scheduled today to get my truck fixed. Took the day off work Only to lose out on money and be rescheduled for Andy after sitting for three hours this morning. Wast of time

Bruce went above and beyond to ensure I got the vehicle I wanted and deserved after a not so positive experience at a different dealership. Thank you for taking care of me and keeping me in the Ford family. I appreciate your kindness and the compassion you showed. I am a repeat buyer now.

Its not often the final price is LESS than what was quoted - awesome experience here.

Fast and efficient. My only complaint is that they missed two bulbs that needed replacement. The Ford dealership I frequented in Pennsylvania always alerted me offered to replace burnt out bulbs.

Peter was professional. My oil change, tire rotation and inspection went very well. Clean waiting area and walking distance to downtown Ferndale if you don’t want to wait there. Prices are higher like other dealerships, but that is to be expected.

Great service and very organized.