Ordered a couple of things online for pickup in - store and received the email saying my order was ready for pickup. Went to the store to pick it up and only half of my order was ready. The other half wasnt ready because one of the employees forgot to pick it up. That employee also said he tried calling my number on the order but couldnt get ahold of me because it was saying number no longer in service. Thats funny because everyone else that uses my number to get in touch with me goes straight through. My take on this....the employee was just being lazy and didnt want to do his job correctly. Ill be using another Autozone from now on.

Our car would not start without a jump, we were told by AAA to go to AutoZone and have them check the battery. The gentleman was helpful for checking our battery but told us it was the alternator. My husband was in the middle of calling Nissan in Jacksonville since we were on aMelia Island when I said lets go to a local auto shop and we did. It was the battery so we purchased the battery from them. We could have purchased it from AutoZone. Either way the gentleman was nice he just didnt give us good information.

I want to share what excellent customer service I received today at Auto Zone in Fernandina Beach FL. Roger F went above and beyond, in the heat, to not only install a new battery but to clean all the areas where corrosion had contaminated. He went above and beyond and I am very grateful! 5 stars! Thanks Roger!

Love autozone 90% of the time that have what I need

We were having battery issues and stopped by. Roger the store manager was very helpful in selecting and installing the battery, offered him a tip and he refused, said that he just liked helping folks.

I went to AutoZone in Fernandina on a Sunday morning with a battery issue. Keith, the Store Manager, got me back on the road quickly. His service was prompt, personal, and professional. I am grateful for his help.

Not that helpful. But nice.

Friendly, courteous and knew what I needed.Battery removed and replaced in several minutes... I was back on the road again.

Great place, high-quality stuff and great prices.

Manager and worker went out of there way 2 help me find the correct parts - awesomesrrvice, fair prices and delivery

Patrick N. Helped me fully replace my battery for 2013 mercedes c300. $179 cost that would have cost $300+ at the mechanic.Amazing & paitient service.Always helping drivers cover the basics.Thanks!

They were very helpful even though they didnt have the belt I needed.

Teddy went above and beyond helping me with my needs today. I highly suggest visiting his auto zone if you have any automotive needs. He was so kind and took the time to put the windshield wiper fluid in for me and checked my tire pressure. Then suggested where to go to get my tires filled. They are awesome

I was in a hurry delivering medication for my job and my coolant light came on so I went here. One of the employees named Teddy was very helpful and helped me get in and out very fast so I could get to my clients. He came out to my car and helped me put my coolant in and showed me what kind to use. He knows what he’s doing and he seems like a great employee and guy. Definitely five stars

Love this place. It’s only been open a few months but when I had a taillight out the manager himself came out in sub-50 degree weather and took part my taillight assembly to help me replace my light. Great guy and excellent staff all around. Will be back soon.

I recently went to AutoZone to get my battery replaced, and from start to finish Teddy provided excellent customer service. He answered all of my questions and finished the job quickly. I highly recommend visiting AutoZone for all of your auto needs!

Katie has been great helping us w our crazy needs. Extremely helpful and pleasant.

Sold me bulbs to address a lighting issue but after spending $50 still have a lighting issue

Always pricey accessories but parts are competative.

We were out of town on vacation. Drove my car, no problem. Got car packed to head home and battery was dead. Headed to AutoZone, they were super. Checked battery for free and installed our new battery at no charge. Great place.

Great counter help.

So quick, knowledgeable, friendly, efficient service, and decent prices. Thank you for helping with my new hubcaps!!💜

Keith Lashley went above normal great costumer service. Worked hand in hand directly with my mechanic to help my mechanic with my belt that broke. Awsome service. Couldn’t of picked a better autozone.

Ashley T. changed our car battery and was totally awesome! We are very grateful for her kindness and efficiency.

They are good and help me alot. I will use this store alot and almost all the time

Just noticed my left brake light was out. Keith helped us get the right bulb AND put them in!!!!

Excellent service by keith,, thnk u so much

This past Sunday morning I was rushyto get to hospital to see my husband when I found my whole back window crushed & rain storms predicted. I went to Auto Zone on corner of 8th & Sadler asking for help. The two employees successfully taped trash bags over the back opening so I could go see my husband & get in touch with my insurance company They were so very helpful & concerned. If I’m not mistaken, their names were Ted & Nicole. I’ll never forget their kindness

If you go there.. talk to Teddy.. he is extremely helpful and will go the extra mile to help you.

Super helpful, great humor and a totally enjoyable experience.

Kudos to your helpful staff, especially Tyler P. He took time to help my son and his friend find what they needed to fix up an old go cart. We tried a competing business earlier, and they would not help the kids.

Other places gave us poor service and yall gave us AMAZING SERVICE!!

I got the tool I needed.

Keith showed me the right wipers and installed them. All with a smile

Melissa was very helpful and curtious

Great service

Had a battery issue, brought it to the AutoZone in Fernandina Beach, Teddy tested it, showed me the results, made recommendations on a variety of battery options, explained warranty, installed the battery, made sure the car started, and explained every step along the way. I would not hesitate to go back to this AutoZone for any auto need

Super helpful employees

Not helpful at all when asking questions!