I think this is my first 1 star review ever. I called them and asked them to put some tubes on hold for me and they said the would. I came in the next day and not only did they not put the tubes on hold for me, but someone just bought all 5 of them. I’m just disappointed.Edit: I changed it to 2 stars because the man that helped me was very nice about it.

Big 5 has been around..Good sale prices..But if its not on sale..Trust me..your paying to much..

Okay there is one employee in the store that goes above and beyond for you in an amazing way. I wanted to buy something for my husband and my husband was with me but I didnt want him to see it so I took the employee off to the side and told him that I didnt want my husband to see it and so he went as far as to pretend to be on the phone with a customer so that my husband did not see what I was buying him. this stores employees every one of them had seen just go above and beyond I would recommend this place to anyone. If I give it more than five stars I would 😍

The young men were very attentive the young girl not so much.

Ordered a pair of shoes & the store called me to let me know it was ready to pick up. When I arrived at the store no one could find the shoes. It took at least a half hour of waiting for four employees to figure out that they couldnt find them. Still dont have the shoes, but the man in the gun department did take the inishitve to make sure I was being helped & he left his counter to help me out.

Staff always super friendly, wish they had a better supply of golf balls, clubs, bags, ext......

Great nice staff and service, but when a truck come in and has less ammo in 9MM caliber they should sell one box per person. If they have plenty of ammo for like 25 people then it should be 2 boxes per person. Recently they let a person be greedy with the 9MM ammo. To others if you want ammo then this isnt the place since recently they only had 3 boxes of 9MM and two people took them all. So thats just a heads up. I wish they could hold on to ammo till its litterly fully stocked up on. Again I love the store just hate the way ammunition rules are being handled.

Collin, who helped me in shoe section, should be a super model...my son got a great price on a good knife...they have more sporty stuff than I prefer (I like fishing & hunting & adventuring stuff more than sneakers and sport bras...)

I dont know much about sports gear. Im glad I came to this store. All the associates were very helpful and treated me like a guest and not just another paying customer. Im beginning to understand why its called Big 5. Its also for all the Big High 5s they deserve. Thanks guys.

There was a guy in the back that works there and he needs to learn how to not mug shot people especially customers. Didnt his momma ever teach him it aint nice to stare

Good assortment of fishing tackle. Quiet shopping experience.

Best place for paddle boarding and paddle board repair supplies

Decent prices and stock for such a small store.

The Associates care and concern for me and my time and productivity on finding the perfect gifts for family after Christmas holidays pricing was great and I love the assistance with the utmost help with my shopping, that was not only super. but, the extra help from Manager from Big 5 Store was pretty awesome as well, thank you for making my shopping experience AWeSOMe as always...

Typically, Big5 sends out a weekly email ad. When I have gone in to buy a sale item, they typically have it in stock and will help you find it in the store. When they have run out of an item, they issue a raincheck on request. I like that I can be in and out of the store in about five minutes.

This place has really gone down hill over the years hardly even has anything anymore best to just use Amazon for what youre looking for!

Not a huge selection but the staff members are very friendly and helpful. If you can find what you need youll be sure to get it at a good price.

Sports, Teams, and more Sports! Love shopping here all day! Wouldve shopped longer if it werent for Covid19!

Humm. Well I found some shoes on sale. The soccer ball Id seen the day before at another Big 5 was more. The prices werent consistant from store to store.

Good price on ammo. They have limited stock so you have to get there early.

Great! They have Seahawks NFL game jersey for $29🤩

Its covid, so it was what I expected but it still hard to accept. The staff was great the amount of inventory not so much but thank you for working hard for us to be able to come in and buy what we needed.

Bought a decent amount of ammo from here, good service, since they distribute from CA dont expect to find anything here that is banned down there

Big 5 has a good selection of sporting stuff at decent prices. Their sales are even more appealing. They have sports shoes too. Check them out to save. But they dont sell snowboards any more.

My G$on Loves this place

Awesome sporting goods options

Back to school back pack .....

Ive been coming here for years and overall its always a great store. Most of the staff are very friendly and helpful. This time however I will say that the girl at the register seemed lazy and uninterested. I will give her the benefit of the doubt, after all she was dealing with something on the phone, it didnt seem urgent, but I couldnt really tell what she was doing. Her co-worker was trying to get her attention to assist me and she just couldnt be bothered to even make eye contact with me. Her co-worker did very well, he was competent, customer-oriented, and genuinely embarrassed by his coworkers behavior. I am not trying to complain. Just being honest. Overall, I will still keep coming here, they have proved their worth over the years of my patronage.

Controlled occupancy. Knowledgeable staff was able to answer all our questions.

They have everything you need. Nice customer service. Im going back. Soon ❤

Kind of sad they didnt had RG (response gear) boots low tops sipper on the side,, good people..specially MR leroy by the shoes. But good store

The employees are really nice and they sell almost anything you can need for sports⚽️⚾️🏀🏐🏈🏉🎾🎱🎳🏏🏑🏒🏓🏸🥊🥅⛳

Just from a big tall guys perspective. Hard to get things shoes in a 14.

Only complaint I have is that I am usually wondering around the store looking for anything else I might want to buy which is what I do in most stores, but big 5 is usually not busy so Ill be asked if I need help multiple times in one visit. Usually after the 3rd time of being asked I get slightly annoyed and just get what I came for rather than finding multiple items to buy. Besides that the employees are friendly (sometimes to friendly), check-out time is quick, and they usually have good sales on packs, boots, and off season sporting goods.

It could have been better. I do not appreciate go in to a business with people walking there dogs or carrying them around the the store. I understand that some people have working animals. But come on now a kid with a dog on a leash.

Good shoe selection and helpful staff when I visited. Also great prices on table tennis paddles

I called ahead to the store to find out if they had an item I needed. Not only was the customer service representative friendly and helpful, but he even offered to put the item aside for me, so that it would still be there when I arrived to buy it. Everybody in the store was also friendly and helpful, even though it was very busy with customers. It might not have quite the variety or specialty brands of gear that REI offers, but I still think of Big 5 first when Im out to buy reasonably priced, normal everyday gear for the outdoors.

Good place.

Horrible store and rude people, everything priced wrong . Only got 2 because once we found the right priced item it was a good price . I say good luck if you visit . Miriam very rude asked for a price check and she acted like I asked her to wash my car . Major problems with correct prices on items..

They have what I was looking for and they have great customer service.

I prefer this store over the other nearby sporting goods store but their customer service is a little bit lacking. We walked in and were not greeted at all even though we walked past the checkstand which is where the two employees were standing... Having a conversation of their own. We got the items we came for and got ready to check out and again the cashier said nothing to us while checking out. After I paid they said thanks. And thats was it. Probably might want to greet customers when they walk into the store since theyre spending their money in your store.... And theres always other places to go to get what they sell.

I visited this location tonight and the customer service was very nice and found lots of great deals! Loved it 👍

Didnt have what I wanted so instead of ending convo there they decided to call other big 5s around to see if there was other pairs and they did have one in tacoma. Thats why the five star. They are not just a small walmart

Great service at this location.

Lots of great stuff for reasonable prices! Good service and excellent variety!

Had what we were looking for

Nice Items. But Prices are High

Have been buying tennis shoes at Big 5 for years. They closed the store in Issaquah so when I passed the Federal Way store I stopped for shoes. Nice store, bigger than the Issaquah store used to be.

The store is very nice and organized to see what your looking for staff helps so thats a plus. And they have all your sports and fishing and hunting needs plus family games and shoes

This place is great wonderful customer service skills and when you ask a question it is immediately answered and you get one in the direction of what you looking for. Also they treat you like a human being. I would definitely recommend this place every time. I loved it

Not really helpful staff... I stood around shoes, waiting for help... nothing. I could hear staff talking (not to a customer..or at least, not about store stuff, or anything related)And after several minutes, I had to call out to another employee (who DID see us walk into shoes) who was straightening things up, and asked if he could get me someone. He did come help, but im really surprised at how difficult it was to get assistance.... but I suppose I dont look like the typical get fit type... so why SHOULD they waste their time... right? Um...no...not right. Every customer should be helped with blinders on... who gives a rats behind shady they look like. If their in the store, wait on them as you would ANYONE ELSE.

Kaluhm was awsome finding me what I needed and is getting it delivered for me

Small store but usually has you everyday athletic needs and weights. I go here for quick athletic gear and items but usually go to a larger camping store for camping gear. Still, if you just need something quick or need something for an in home gym, they will take care of you.

Great shoe selection at amazing prices! Im a budget baller and generally shop the discount box store. Big 5 has what they do not - a selection of great shoes that are unbelievably priced for any budget!!!

Great deals on almost everything with helpful and friendly service as well.

The store has a weird smell to it. I like that they offer military discount.

Really great staff. Theyre very reliable and friendly, and the store has variaty for most products. The only bad thing is that some stuff are a bit pricy. But other than that its a really great store.

I always loved going to big 5 as a kid. I think it is a dying breed of retail store though. Fishing selection is minimal. They have the very basics in most departments, but if you are looking for something specific, good luck. I will say they have some great sales, and thats what keeps me coming through the doors.

Helpful staff and a wide selection . I found everything I needed

Worst Big 5 everLazy staff would not pull down a tent off the shelf after we asked about where to find it, to busy yip yapping with each otherWhat type of lazy moron do you have to be to point Up there and not get it down for the senior aged customer?Drive to Kent or Covington, those people are competent and courteous if not downright friendly

Smaller and messier than the competition, but they often have the better selection and price. Localy owned and operated.

It was my first time at this store and location and I had Amazing Customer service Today The staff were Amazing at helping me find what I needed to make this holiday more Fantastic then it is Im very happy and will visit more in the future!!

Associate engrossed in personal conversation, waited at 5 minutes before my present was acknowledged, did not know where the products were I was requesting, customer service was very poor

Ive been shopping here for over 30 years. Always satisfied. 😎

Went in there with money to spend. Store security was following me and my husband around like we were theives. Kinda putt off from going back there

Friendly workers, Ben went above and beyond

Cheap work shoe selection if you look for the on sale shoes, has your typical sporting and outdoors stuff, good customer service.

Good prices!! Excellent shoes.

Great service

My first time visiting the store I was really impressed with the sales for hiking boots in the dead of Summer. I will be back and keep my eye out for specials and deals.

Staff is always friendly and helpful

Love a local sporting goods place. great prices. please support!

Ivars has a excellent dining experience and a its very relaxing with fast service.

Nice & friendly staff. I bought 2 pairs of tennis shoes 1 was $5 & the other was $19. I totally scored

Ok place for inexpensive stuff. But always remember you get what you pay for!

Always find things I could use their give decent price on knives shoes boots Sporting Goods

You arent going to find all that you need. Especially for martial fights

Great service. Nice clean store.

I went in for a purchase and the customer service folks were great including the cashier. I always buy my Footwear at this Big 5 in Federal Way.

They were closing in ONE MINUTE and they were kind, professional, and helpful. I found what I wanted in 3 minutes. Took 2 mins to check outA+ service!

Good bargain sporting goods! Helpful workers..

Always handy but they always have the same sale items nothing really new or different

Very good attention and variety of items

Pretty awesome selection youll find stuff here that you wont find at any other sporting goods store in the area

Good prices has what weve needed. Id go here first before Dicks Sports store.

Okay prices. Lacks staff. Not so good customer service

Bought a MOLLE backpack. 50L at a discount. Very happy.

The manager is on her game and makes sure you get exactly what you expect and more when you have questions

Friendly people and lots of items to peruse, but a little crowded. Good sales.

New dunks

Great if I got gift cards

Asked for help waited a long time even tried searching for someone & then other people walk in & get help instantly right after I asked for assistance,have the intex mattresses on sale the sign right in front of multiple 16 intex mattress then go up & price is $40. Tried to also offer the display sleeping bad for just 10% off like this place is messy dont play around go to Walmart save yourself the peace of mind & effort of useless people who work here & garbage inventory.

Staff (Rob, according to the name tag) was very friendly and helpful, pointed out that I could get an equivalent product (tent) on sale for 60% of the price of the one I brought up to the counter.

Small but got what I needed, staff was very helpful.

This Big 5 store is a bit dated, but its clean, has a good selection, helpful associates, and decent sales. The store is relatively small and product placement can be odd at times, so if you arent finding something, be sure to ask.

Awesome place to shop, and get sports goods, happy to shop there, awesome staff.

Ok store to get your gear. can get decent deals on sale. not as big as other similar stores.

Great customer service when we needed assistance.

Reasonable prices on shoes and sportswear.

Gentleman by the name of Taylor was very helpful. Had great knowledge of footwear products and made purchasing the shoes very kosher.