Build-A-Bear Workshop
438 Cross Creek Mall, Fayetteville, NC 28303, United States
Build-A-Bear Workshop
Review №1

Staff here are always so friendly and helpful. We have been twice to get our girls birthday bears and each time everyone was so sweet. Thank you!

Review №2

Great time. Employees were wonderful. They took pride in their jobs. They kids loved it.

Review №3

Love bringing the kids here to create memories. Reasonable prices when they have the bogo

Review №4

Very professional and patience! I love my experience and cashier Cierra was wonderful to work with!

Review №5

I will tell you I had an AMAZING time getting a birthday bear for my grandchild. Then I had a heartfelt conversation with the ladies that were there. They have a wonderful temperament for th job they do. I applaud them!!👏🏾👏🏾👏🏾 Let these frontline workers know you appreciate what they are doing. They need to hear that they are valued just like the doctors, firefighters, EMTs, nurses and such.

Review №6

The staff is friendly, helpful and ebullient. Got a baby yoda for my daughter and she loves it. Weve been coming here for years and they never disappoint.

Review №7

Required mask to enter. We spent our money elsewhere.

Review №8

It was nice being able to bring smiles to the kids faces. I will say the prices are expensive and add up quickly.

Review №9

My daughter loves build a bear and I appreciate their Covid-19 guidelines. Ensuring that a minimal amount of people are in the store at a given time, to the hug station where you leave the bear for stuffing.With the amount of customers you almost fell like you have a personal associate with you throughout the process.

Review №10

It was just okay, very little inventory, they definitely are losing customers, the store was completely empty and that was sad. The company need to send them more inventory

Review №11

Cool place friendly polite staff..

Review №12

Quick and easy. Everyone was nice and had a good vibe

Review №13

Great a friendly staff 4/17/21 around 7 awesome team

Review №14

I had never gone to build a bear and recently visited this build a bear on the 24th after a friend recommended a bear as gift. she explained the process and the corona restrictions such as the stand at the stuffing machine and the floor stickers around the store for social distancing. the girl at the front of the store also gave me a quick run down. the girl at the stuffing machine, brooklyn i think was not using the social distancing items placed around the stuffing machine. i really like the corona restrictions build a bear has because i do not like germs. brooklyn handed the bears to the guests and they were standing over the line. she ignored every guidline that i was told about. i did not get a bear because i did not want to break the rules how she was. i will not be back to this one do to this.

Review №15

Clean and nice selection

Review №16

Wonderful experience! I’ve been going to this specific Build-A-Bear since I was 9 and they always amaze me with how kind they are. The employees are so sweet and patient and I’ve had some great conversations with most of them as I’ve gotten older(I’m 20 now). Weekdays seem to be better to go but if you do go on a Saturday or any time it’s busy please be patient and remember that you aren’t the only person in the universe. They’re doing the best they can. All in all a great store! Thank you so much for helping me get my How To Train Your Dragon stuff!

Review №17

It is a great sop for picking out gifts

Review №18

We have come here many times and always had a great experience! The employees are always friendly and helpful. They suggest items and always inform you of the deals, but are never pushy or follow you around and harass you. Theyre always right there if you need them, without hovering. My daughter has loved every visit not only because of what shes getting, but because the employees make sure she has a great experience.

Review №19

I had a wonderful time today at Build-A-Bear Workshop! My daughter is turning 7 this week, so we went to get her first bear! The staff really made her feel special, and she had so much fun picking out all of the clothes and things for her Elsa! It was really sweet! I highly recommend this place!

Review №20

So cuteeeee🤩🤩

Review №21

I got a rainbow dress and oil spill shoes and a milkshake for my build a bear

Review №22

Great service. I got a teddy bear and a bunny there with my girlfriend. The employees were nice and friendly. The plushies themselves were such great quality.

Review №23

Came in the other day with my daughter and her friend. Staff appeared to be distracted and the girl at check out was sitting down and I saw her and other staff on their phones a lot. The check out girl was even video chatting on her phone! Half the staff was wearing their mask under their nose and were not keeping a six feet distance from each other or from guests when helping them with the little outfits or at check out. Disappointed and dismayed. Will not be returning anytime soon.

Review №24

Great experience not just for kids but also adults. The whole process is exciting and the employees are so nice! My kid loved what she got and it was a decent price.

Review №25

I have been bringing my nephew (8) and niece (3) to this store for almost 8 years. The staff is incredible. They all have grown to love the kids. They play together when we visit (even if we arent shopping) they ask about their grades, after school activities, and even how potty training is going. It says a lot about the people working in a toy store when the kids are more excited to visit the staff than about the toys themselves. We were very sad to lose Tish to the Raleigh store. We still have Brittany, Cece, Taylor and Morgan. And they always make our visits special. There are times we go to mall just to see them. The kids love them very much.

Review №26

The workers were so caring and helpful. They made us feel welcome and helped us a lot. My five year old son had a blast there and we will definitely be getting more from here

Review №27

Clean and good distance from everyone only allows 2 at a time i believe

Review №28

Love this place always great people

Review №29

Went to get the birthday bear today for my grandson. What a wonderful group of employees! We will be back

Review №30

My daughter and I love build a bear. I just wish they would offer an incentive when you have to bring a bear back to be re-stitched twice. Its always a fun experience for us though. We will be returning as always.

Review №31

I wish I could remember the name of the employee. Today Thursday about 5 pm Nov 14th we 2019, took my granddaughter for her 2nd birthday and the lady who was there was amazing. my granddaughter does not like to see people hurt so when she sewed up the bear my granddaughter looked worried so she went above and beyond to make things all better. Great service awesome employee. Made all of our day. She was treated like royalty.

Review №32

Its great but better before Covid of course

Review №33

My first visit for my granddaughters 5th birthday. She picked a pink Unicorn with sparkly purple shoes and a dress to match. She really enjoyed the experience and the staff makes the process so much fun.

Review №34

Kat was amazing, she was kind and patient with my 3 little ones. Thank you for making thier birthdays great!

Review №35

Went there to purchase a gift for my grandchild. The staff was friendly and helpful. If you have small children, I highly recommend this store. It allows the child to participate in the building of the plush toy.

Review №36

Great sale going pokemon are only 18 so we got 2!! Very clean and friendly atmosphere if Im in town again Ill make another

Review №37

Every time I go, the staff is always friendly and lovely. I watch them try to make every stuffing special even though they do it hundreds of times a week Im sure. Love our local build a bear!

Review №38

My daughter loves this place. The clothes are really cute. But pricey. They know that we will buy them for our kids anyways. Lol.

Review №39

Thrid time taking my daughter to Build-A-Bear since we had a pay your age ticket and always had a great experience. The empolyees are always friendly and nice! The place is always clean and organized!

Review №40

Its overpriced for a stuffed animal, but its a cute place to take a kid for the afternoon and watch them have fun making and dressing their own friend. Maybe not something you do often, but definitely something to do at least once.

Review №41

The employees are always so friendly. My daughter loves it when she gets to go.

Review №42

I love the customer service

Review №43

Be prepared to spend $40 or better my daughter loves her bear though.

Review №44

These ladies are amazing and this place is probably my kids favorite in all of Fayetteville. When our bears and BAB friends were soaked and damaged from Hurricane Michael in Fl. The store here took the time to do stuff all 8 of our BAB collection so we could wash them and then we had a restuffing party and the rips and holes repaired. Thank you so much BAB!!!

Review №45

It is so much fun to build a bear an dress up

Review №46

Me and my daughter felt so welcomed and my grandson was happy to get his 1st build a bear even tho hes 1 the smile he had was priceless

Review №47

Stopped by to get my little guy a stuffed toothless we stood in the stuffer line for 30 minutes and he needed to use the restroom. We were next in line. The lady told us she could take him to the other side of the stuffer when we got back. We came back and the manager directed us to the end of the line after I had just waited 30 minutes! Needless to say we left. AWFUL CUSTOMER SERVICE! Shame on them!

Review №48

I love this place. The staff are always helpful & happy 😁

Review №49

Carried my little girl there the staff was very friendly and helpful

Review №50


Review №51

My daughter loves build a bear. Pricey though.

Review №52

Great place to go get stuff animal for love ones

Review №53

Be ready to spend a lot of money. Good inventory to make kids happy 👍👍😊

Review №54

My daughters enjoyed their time there

Review №55

Nice place to take kids for a little surprise treat or birthday

Review №56

We took our grandson here, this place is great!! He loved it and so did we

Review №57

Always a good experience at the cross creek build a bear

Review №58

Very good experience today. Ladies were very sweet and most helpful.

Review №59

Great place to get stuffed animals for children.

Review №60

This is the best place Ive been with my children to get something for them

Review №61

Its lovely, the kids enjoy it so much

Review №62

We had a blast! The staff was kind and fun to work with, even though we didnt have kids with us.

Review №63

Friendly and helpful employees. Love this place!

Review №64

Lil bro love his experience so Im satisfied

Review №65

Great place for the whole family!

Review №66

Great staff, my kids really had a great time

Review №67

Super friendly & a fun place to go

Review №68

Great Birthday experience for the kiddos!

Review №69

Taylor at Cross Creek Mall in Fayetteville, NC was a pleasure to work with. We had a great Build-a-Bear experience!

Review №70

Cool will go back there again

Review №71

The staff was wonderful and the service provided was spectacular!!

Review №72

Single staffed in the middle of the day,great service.

Review №73

My boys really enjoyed their visit and the Bears

Review №74

They are very unorganized, to many people answering the phones giving false information. They have rude customer service over the phone and they beat around the bush way too much.

Review №75

Very nice!! My daughter had a very good experience!!

Review №76

Loved it my daughter loved it too.

Review №77

Built a dinosaur for my grandson

Review №78

Lovely staff and always positive.

Review №79

59 bears and counting... Love Build-a-Bear

Review №80

Lots of fun for the little ones

Review №81

I enjoy this he closed with a little expensive

Review №82

Very help and very nice people

Review №83

Love this place. Yall are why Im broke.

Review №84

Kids love this place

Review №85

Great people, great environment.

Review №86

You can have a great time

Review №87

Kid always loves it

Review №88

Very friendly For kids of all ages

Review №89

This place is way too expensive

Review №90

Funny time with my kid

Review №91

Love it..

Review №92

Stood in line to long.

Review №93

Had to go but it alright

Review №94

Staff is friendly

Review №95

Lindoo for kids a bit expensive

Review №96

Nice blue

34 Photos
4.6 Rating
  • Address:438 Cross Creek Mall, Fayetteville, NC 28303, United States
  • Site:
  • Phone:+1 910-487-3348
  • Gift shop
  • Toy store
Working hours
  • Monday:12–6PM
  • Tuesday:11AM–8PM
  • Wednesday:11AM–8PM
  • Thursday:11AM–8PM
  • Friday:11AM–8PM
  • Saturday:11AM–8PM
  • Sunday:11AM–8PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Wheelchair accessible entrance:Yes
Similar organizations