Dropped off laptop for repair with charger 3 weeks ago. After hearing nothing back for a week I decided to call the place. I was then told the part I needed couldn’t be ordered. I wanted to just pick up my laptop instead of wait for the distributor to restock. When I went in to get it, however, I was told that they had lost my charger. The workplace looked very disorganized. It has been a week since I picked up my laptop and still no word from them about my charger. Very disappointed with the professionalism

If you need help with any of your computer problems, this is the place to go!After ordering a brand new flagship laptop from a separate business that struggled to play any games on low settings, I knew something was wrong. I decided to give Cape Fear Computers a call because of the good reviews, and I am glad I did.The owner stayed late after his closing hours for me to drop off my laptop. Next day he called me in the evening saying my laptop was ready to pick up and that he would wait for me again (after store hours).Laptop runs like it should, he fixed all problems, painstakingly setup all the necessary software and drivers, ahead of schedule, and all for a reasonable price. It has been a pleasure doing business with Cape Fear Computers, if you need a trustworthy repair, or other computer help, look no further!

A great locally owned shop where they really know their stuff and take pride in doing a good job; anytime I have computer issues, they figure it out quickly here, and do honest work at a fair price. This is the kind of independent local shop you always hope to find, but rarely actually see anymore.

My pc got destroyed from shipping, this guy after being injured stayed in late, and constantly kept in touch with me, and continued to work on it. He was super helpful for someone like me who has no experience with computers. Couldnt recommend this place enough.

Honest and Transparent is how Id describe these guys! I took in a laptop that had coffee spilled in it. After their diagnostics he called me to lay out the cost of parts and labor so I could make an informed decision of whether to proceed or cut my losses. Very Professional!

A great and very professional place. They put together a gaming computer for me and it is awesome. They are very friendly and have great speed, it was a pleasure doing business with them.Thank you for the good experience.

I trust and love Cape Fear Computers. Efficient and honest. The best place - bar none!

Very personable and gave us exactly what we needed for our 2 gaming PCs, will go here for all my upgrades and repairs 😁

After going to Best Buy and getting a ridiculous waiting time & price, I decided to come to this place. The pricing was perfect and I received my computer in a total of two hours after dropping it off. I highly recommend Cape Fear Computer & Phone Repairs to anyone needing a repair. The guys are very professional, nice, and will get the job done.

Brought my PC to them for having spontaneous crashes due to driver errors. They had my PC for 6 weeks and werent able to diagnose the problem. They chose to spend time swapping out GPUs rather than looking into the driver conflicts. I already conducted a vigorous diagnoses myself, and stated that it was a software issue. However, they spent all the time swapping out GPUs? After I decided to pick up the PC and fix it myself, they charged me $40 for a labor fee. I even asked in the beginning if they would charge me if they were unable to properly diagnose the issue, to which they glanced over the question. Pretty useless, they couldnt even find out what the problem was over a period of 6 weeks and charged me $40 for no service provided.Response: I did say that I did not expect this to be a quick fix, however, after 1.5 months I expected some results. At least a diagnosis would suffice. I did state in the beginning that the computer crashes during any task. I stated that it has crashed while playing games, working on homework, watching YouTube, and even staring at the desktop. The reason that I said it happens most when Im playing games is because that is what I use the computer mostly for. I use my laptop for the majority of my homework and other needs. I also explained this to the technicians to explain that the issue did not appear to be game-related. The portion where he explains turning my steam into Offline Mode is also true. But I expected a PC repair shop to have some benchmarks on hand, not use my personal gaming accounts and software to test my own system. So yes. I did ask them to stop using my game accounts as it was interrupting my experience at home. There are plenty of free benchmark tests that are available online. Also, my personal details of having other computers at home serves no point in this review. I was specifically complaining about their repair procedures, not how tragic my life was without one of my computers for 6 weeks. Furthermore, it sounds petty for an owner of a tech repair company to state, I find it hard to believe that after he worked on it for months that the day after he picked it up he fixed it,. This was not the issue. I do not care how long it takes for me to fix it myself. The issue is that I lost trust in the apparent professionals handling my computer. I did not try to argue this point when I picked up the computer as I had just left work, and did not wish to paint a bad image for my workplace. Anyone in Fayetteville can guess what I mean by that. I disagree with the $40 fee. In my eyes, you must earn results to get paid. You wouldnt drop off your car at a mechanic for them not to fix your car, or even give you a diagnosis, then still charge you. That would be absurd. The world doesnt revolve around At least you tried trophies. The truth is, that these technicians lack an elevated expertise on this subject. He tested everything I would have tested,. The fact that my review is the first 1 star review in almost 20 years means two things: most repairs brought to their shop are basic issues that could be fixed by any other shop, secondly, they were unable to even diagnose a unique issue. In short, if you have a serious problem with your computer, and youre somewhat proficient with computers, dont waste your time here.

Great customer service.

Recently had the screen replaced on my Lenovo Yoga 730. I appreciated that time was taken to explain the repair process and some of the obstacles they may encounter. The repair was made flawlessly, paying attention to every detail, and at a very reasonable price. The gentlemen that run the shop are great; very honest, professional and provide excellent customer service. Hands down would trust any device in their care.

I dropped my laptop a few months ago, and it wouldnt display video anymore. I took my computer here after getting quoted $465 at a different repair shop. The gentleman that helped me here took it in the back and within 15 minutes discovered what appeared to be some signs that the other repair shop had tampered with my laptop. The connectors for the screen had been moved completely out of the way (farther than they should have been from a short drop) and only needed to be reconnected. He easily reconnected them and gave me back my laptop. When I asked how much I owed him, he said NOTHING. Of course, I paid him for it, but he saved me from a nearly $500 scam. Please, if you have any computer or phone repair needs take your business here, you will not be disappointed.

These guys did an amazing job fixing my sons gaming computer. Took it in and it was ready to go within 2hrs, I would recommend them 100 times out of a 100.

Went in for a part best buy and a few other PC stores didnt have. These guys had it! Theyve got a little dog for people in the store to say hi to! Carries parts to build powerful rigs for art, gaming, or just an overall powerhouse for work.

After building my own PC it wouldnt start and I was unsure what went wrong, so I called and they were very friendly and told me to bring it in. The problem was a simple fix that took less than 10 minutes. They were informative and helpful and because the fix was so easy they didnt even charge me! This place is amazing just to see your computer most places charge! I will for sure bring my computer here for whatever upgrades I have in the future! Super friendly atmosphere and they know what they are doing!

I brought a brand new custom build to these guys because it was caught in a boot loop I couldnt resolve, these guys were very professional and were able to diagnose the issue within the hour and fix it by the end of the day. I was able to pick my machine back up the same day and take it home without any issues. Definitely my first stop next time I run into an issue I cant resolve myself.

Gus, we will definitely be through to check you guys out!!! Keep rocking out! It always great to know when you need some quality work done, this is the place to trust!Pastor Dameian Battle, MBA and Yevette Bryant, MSW

My favorite Computer Repair shop! I swear theres nothing these guys cant do! Ive brought my computers in to this store and every issue was fixed effortlessly by this team. Definitely worth every penny! They do amazing work.

They fixed my kids computers so quickly and were so nice

Took my MacBook Pro in 2013 when I lived there and let’s just say I’ll be taking my iMac soon and I live in Maryland. I recommend bringing any cpu, pc or apple. Good quality work for a good price in a reasonable time. Genuine and honest establishment.

They are awesome and I definitely recommend them. Deke explained everything to me in a way I could understand, was personable and I felt confident leaving my computer in his hands. They delivered full on and communicated with me all the way. The price was reasonable but the work was quality. I will be a repeat customer this is my computer company now!!

These guys are amazing!! I took my laptop to them on a Thursday morning during hurricane Dorian & I had it back on Saturday morning. I told him that I needed my laptop for school and he took it home to work on it so I could have it back before the weekend was over. He said he knew how important school was so he put a rush on my laptop. They are life savers !! I 1000000000000% recommend

Great Repair Shop. Fixed my mothers and my laptop in a timely manner. Will recommend

They have repaired several computers and tablets for me over the years. Always excellent service. Friendly and professional. I appreciate that they make sure they understand my need then focus on meeting it. This is my go-to repair shop.

Ive had my iPhone screen repaired here as well as my samsung screen repaired. They were the cheapest in town. The quality was good too, unlike some other places in town who use very cheap parts. Im taking my computer there for a windows 10 upgrade tomorrow. I highly recommend them.

Bought new graphics card from Best Buy and tried to install it myself, only for my computer to mysteriously break. The Geek Squad guesstimated it was probably the power supply. I tried to replace it but it didnt work. Anything more serious suggested it would be more cost effective to buy a new computer.My husband offered to pay for the diagnosis fee, just to make sure. Cape Fear painstakingly sifted through wreckage for 3 days and confirmed the cpu and motherboard were fried. At that point it looked like I was going new computer shopping. However, Cape Fear offered to replace and upgrade the parts. The cost would come much lower than even a budget gaming computer, essentially having Cape Fear build me a new computer.I bought a couple parts and a used graphics card. They ordered and installed the new cpu, motherboard, parts I ordered and tested the card to make sure it was good. Additionally, they noticed I had an extra solid state drive that my husband put in for extra space, and offered to move the operating system to it so that I would get the benefit of the faster speed. Once my parts arrived on Saturday, the labor was done and I picked my computer up on Monday. Plugged in and voila! Everything is gorgeous. The graphics are amazing. The speed is uncanny. Its like my computer is a factory showroom model. Best of all, I no longer feel like kicking myself for breaking my own computer just because I wanted better pictures in a silly game.I am very, very, very happy with my experience with Cape Fear Computer Repair. :)

Been going here for many years. Very knowledgeable with experience that makes repairs on phones and computers with explanations you can understand!Highly recommended!

Just wanted to give my kudos to this team- Lynn (owner) and Deek (technician) for patiently helping me out until my Mac issues are resolved. I normally dont write reviews but I felt I owe it to these gentlemen to give them a good review for the customer service I was given. Will I come back for future computer concerns- YOU BET !!! Thanks once again Gentlemen.

I live a hour away and will drive up to Fayetteville to bring my laptop in to be repasted and cleaned. They are the cheapest around here and the most trustworthy. I will not take my laptop anywhere else nor do I trust anyone else to work on my laptop. Everyone is kind and respectful, definitely worth more than five stars!

Very knowledgeable staff and helpful. My PC was ready the next day and was even helped carrying my PC put to my car. Thank you to the staff for the fast and friendly service.

My computer screen was Dead and this was the 2nd place I went to. The first place initially gave me an estimate of $300.00 then said it was not repairable. Deek was able to fix my 17 HP laptop HD screen in a reasonable time and a very reasonable price. If you live in Cumberland County or Outside, its worth the time and quality of service you will get when you go to Cape Fear Computer & Phone Repair. P.S. They also did a great screen replacement on my Moms iPad.

Just finished getting my computer repaired here and let me tell you these guys are awesome! There was no hassle, it was quick and they fixed my computer problem easily. Great customer service and an inexpensive price..what else can you ask for! Definitely recommend going to them for your computer issues!

DA BOMB! DA BEST!Fast, reasonable, fair, knowledgeable and they have the cutest little dog!Have used these guys several time and will always go back! If you’re thinking of going to Staples or Office Depot – check these guys out first – guarantee – they will repair it faster, better and for a realistic price.

Cape fear Computer is a friendly and honest computer repair shop. I go to them for all my computer repairs. Theres a lot of repair shops between us but it worth the drive. Highly recommend!!!!

Great place to have your stuff fixed. Knowledgeable, Friendly, upfront and honest. They did Id a wonderful job on our Apple Macbook laptop at a very fair price. With for sure use again......

I had to write a review for this store. The two guys that run this business are great people, that truly care about their customers and making sure that are being serviced properly. They are not there to make a rip profit off of their customers, but to actually help them. They are fast and very fair pricing. I will always be a returning customer and will always recommend them. 5 stars

An overall great experience. Timely repair of my laptop was hassle and headache free. Quality at a fair price. I appreciate their customer service.

Amazing customer service coupled with a knowledge of the job that pacifies the customer concerns. The young man working there is cool, user friendly, and extremely articulate. I will be taking all of my computer issues to Cape Fear Computer for now on.

This is overdue but Google reviews was acting weird. I highly recommend this store. I had an iPad with a cracked screen that I needed fixed ASAP. Not only did they get it done on time but they went out of their way to make picking it up convenient for me and the price was very reasonable. Ill definitely do business with them again. Thanks again!

They literally saved every precious picture of our children growing up from a hopeless crashed hard drive.When it looked like there was no hope, they kept trying multiple approaches, as to go the extra mile to ensure the job gets done.They are courteous, knowledgeable, and most of all capable computer repair technicians.I would recommended them to my closest friends.

Deek is AMAZING! He knows his stuff and is willing to go above and beyond to help his customers! Prices are extremely affordable! I highly recommend Cape Fear Computer for ALL of your computer needs!

I have brought my electronics to Cape Fear Computer for several years after a friends recommendation. I have never been dissatisfied. Recently, I had a new operating system installed and I had to call Deek about 5 times for assistance with setting everything up once I got home. Great customer service!! He answered all my questions and I am happy!!

This is the second time Ive used this company and I am thoroughly impressed with their speed and affordability. They fixed my keyboard in less than an hour, were very polite, and explained to me what the issue was with my computer. They are very fair with their prices. I highly reccomend Cape Fear Computers and will continue to use them when I have issues with my computer.

Hi Im Sharon,, these guys at Cape Great Computers have worked on my laptop a few times. Their work is really good and downtime is short. Get your computer worked on by these guys they are really good!!!

Exceptional. Very friendly and courteous. Explained what was wrong with my computer what my options were and what the pricing was.

Always the best service from Cape Fear Computers. If you have a question or concern about your computer or electronic device, they have the answer. Top notch!

Great guys that know computers and good quality and reliable with their work and service.

Prompt and detailed service. They were able to tackle a data recovery issue other local repair shops couldnt. Highly recommended.

These guys are freakn AWESOME! They are so nice to even explain the issues with the computer and their service is top notch!When they did the diagnostics they knew what to do, (unlike Office Max {>_

The motherboard went out in my laptop, and after taking it to a computer repair shop, that told me, my computer was not able to be fixed, I would have to get a new one, I stumbled across, Cape Fear Computers, called them, and without hesitation, they told me that they can fix it. I took it there, and they not only fixed it in a reasonable time, the price was reasonable. I have been going there since. Great Service.

Very knowledgeable curtious an professional at reasonable prices. Great service

I went here yesterday to get my laptop screen fixed. Not only did they have the screen already it stock, it took him only 5 minutes to figure out if they did have the part. It only took an additional 10 minutes to get the new screen on. I was walking out with my fixed laptop in no time. Highly recommend.

I have taken my laptop here twice for two seperate repairs. Each time was not only a successfully repair but most importantly affordable!! I would recommended their services to everyone!

Friendly Staff and great service. They went out of their way to take care of me. Thanks Gentlemen!

These guys are excellent and very knowledgable, 100x more helpful than anyone from Best Buys Geek Squad. Took him less than 5 minutes figure out the type of RAM my old computer needed when it took 15 minutes waiting in line then another 20 minutes for the guy at Geek Squad to figure it out. These guys had the RAM cards on hand even though the cards are old and out dated and he gave me an excellent price on them. Im only bringing my computer business to these guys now and completely ditching Best Buy.

Service and advice is fantastic at Cape Fear Computer. They have fixed two of our older systems and just help us design a new one. Both the product and service prices are at or below the market rate, and the service is like the Ritz Carlton of computer stores. They really know their computers, but also how to treat people. I am so grateful they are in Fayetteville!!!

Deek killed it, got my issue narrowed down with a snappy fix within 24 hours, and even hung around the store to make sure that my computer was back in hand asap.Puts the geek squad to shame, 10:1.

This place is awesome! Turned my laptop in on a Sat morning and the quick turn around had it back to me by Monday. Had the issue of the Non-Solid State HD that was corrupt and crashing. Deek installed a solid state for me and boy its fast and improved the speed of my computer. I highly recommend this company in Fayetteville based upon their sense of urgency, customer service, and variety of services offered here. Support your local business!!

I had the screen of my mackbook pro replaced here since it was cracked and my AppleCare had expired. The job done was unbelievably amazing. It was fixed really quickly.Time between drop off and fix after parts arrived took about 3 hours which is impressive since it takes almost as long just to speak to a rep at Apple store just to tell the rep what is wrong..I was kept informed every step the way both when the parts came in and when it was ready for pick up. My computer looks and works like new.The customer service was impeccable they are really knowledgeable, qualified and pay close attention to their customers needs. I am so grateful to have such trustworthy people who know what they are doing so close to home saving me the hassle of shipping my computer anywhere else . I absolutely recommend this store for all your computer needs. .

Great people amazing repair will definitely come back and tell all my freinds about this place.

I was having issues with my iPad so I went to cape fear computers ( which came highly recommended by several people I know) and in no time I was up and running again. Very friendly and all around professional staff . I will definitely be returning for any future repairs I may need.

So, i had a very weird problem with my custom built computer. It kept shutting off randomly, and froze during memory tests, i brought it to another shop in town a few times and they kept giving me the run around charging me for things that didnt even need to be fixed. I got tired of it and went to cape fear computers . They took care of me! Staff is very friendly, kept me updated with anything, even when he wasnt sure what was going on he told me hes still working on it and hasnt forgotten about me. VERY fast friendly and efficient. cheep prices and great guy to talk to. BY FAR the BEST computer repair shop in town.

Cracked my iPhone screen at the close of business yesterday.The guys stayed late to get me back up and running.Thats something you really dont see anymore i was impressed i also got a better price on a custom build Ive been dying to get done and Ive checked a few places.Basically a great group of people.

Cape Fear Computer took my MacBook Pro (doomed from a coffee spill), and fixed it within hours at a reasonable cost. The staff is very friendly and super knowledgeable. I will definitely use these guys in the future!

I can not tell you all enough how grateful I am for Cape Fear Computer, Inc. I took my MacBook Air to another local computer repair shop, and they told me that I needed a whole new monitor. I was quoted over $600.00 for the repair. As it turned out, I did not need a new monitor, and the repair only cost me right at $140.00. On top of that, he installed Microsoft Office Suite for me at no additional cost. I HIGHLY recommend Cape Fear Computer, Inc. Thank you again!!!!!! Signed an EXTREMELY satisfied customer!!!! Oh, I took my computer in on Saturday afternoon, and I got my repaired computer back on Monday afternoon.

Nice, honest, helpful. Have used them for our home computer issues for years!!

They were able to clean my computer and have it back to me in time to get my homework assignments turned in. Excellent work along with fantastic customer service and reasonable prices.. Thank you

Always a pleasure and they help any way the can! They work with you not against you! Great team

These people know there stuff!Got a problem with your computer or need an upgrade..... I highly recommend this place. See Deke or Lynn theyre GREAT!

If you need help getting your new, used, or deadbeat computer/tablet/phone back to life, this is the place to bring it. You wont get this level of service or satisfaction from anyone else in the Fayetteville/Hope Mills area!

Definitely see why it gets 5 stars! The technician Deek will treat you like a friend the moment you walk in. Had my iPad repaired and he makes sure the get it done right the first time. No patch jobs here! I’ll be back with other electronics my kids are bound to break haha.

Helped me get the part I needed and provided phone support for installation- great guys, thanks so much!

On a whim i wanted to put an aio in my gaming pc.My wife looked them up bc as much as i love messing with computers i dont always trust myself haha. So i went in and hands down the most relaxed cool people who helped me in record time and gave me advice on some things i wasnt paying attention to. And recrntly i had bought a new computer for my wifes digital art, but sadly she passed in may so i am going to use it as my own and upgrade it and i will definitely be bringing it to these guys...for anoher aio!

Very quick and professional service. This will be my first stop for computer service.

Quick service and good prices

Geek squad didnt want to help me out due to my equipment being too old. One tech shop i turned my laptop to. Parted out the laptop and did not give me the original one back. Did sevices i did not authorize. Also took a custom PC to the same shop and gave me my pc back and said he couldnt fix it. That shop switched out the good cpu with old broken cpu. Not too tech savy but had a bad experience and feared taking my equipment to a another shop. Cape Fear Computer was quick, fast and easy like the easy button that the shop had in their front counter. Took my laptop in right before 11am and didnt expect to recieve the laptop for a couple days. CAPE FEAR COMPUTER was able to do same day service. Called when the service was close to being done. Happy with the service, representative/tech and no fear of bringing all my future PC/Laptop to their shop. Thanks Cape Fear Computer🖒👍👌

These guys are fast, efficient and friendly. I would strongly recommend this shop to everyone! :)

This is long over due. BUT IF YOU EVER NEED YOUR COMPUTER FIX ON TIME AND CORRECTLY THIS IS THE ONLY PLACE YOU NEED TO COME TO. Thank you guys so much

This establishment deserves the 5-star rating everyone awards to it. They do their work flawlessly, on time or earlier, at a reasonable cost. One of Fayettevilles undiscovered treasures.

These ppl know computers! Took my laptop here for a new screen and they got it fixed quickly and with only a small labor fee. Most of the cost was the part as they showed me the invoice for how much it cost them. ( I also looked it up myself before I even took it to them). Now I will be taking my dads laptop to them soon since only them and God will know what Dad did to the poor computer. Thanks CFC!

I took in my MacBook Pro to get my display fixed because that’s what apple told me was wrong with it. Apple told me it would be 400$ and take 4-5 weeks to be sent off and get back to me. I took it into Deek (excuse me if that is spelt wrong) and he had it fixed within 4 hours and it wasn’t even my display that was messed up, and he saved me a couple hundred dollars!! Highly recommend you go see him!!

The gentleman at the front desk was really nice and got me what I needed quickly.

I had ordered a new HDD to store videos, and games thought I had a SATA 3.0 and didnt called around, most places didnt know what I was talking about or didnt stock in store. I called just to see and they had both styles right angle and non. They helped in a pinch to complete my new install with out having to wait on one to be shipped. Very goods staff would tell anyone to come in and see what they can do for you.

Theyre a blessing from God, because they really cares about all of their customers. Amen

Cape Fear Computer provided excellent, professional and expedient service at a most reasonable price. Thank you!!

Cape Fear Computer provides quality work and quality customer service. And they are reasonably priced, I always go to them for my tech issues (which I create) and they always have a solution, and have my devices back to me within a reasonable amount of time so that I dont miss a beat.

The professionalsim & extremely courteous customer service along with the quick and reliable repairs is to absolutely be commended. Will definitely recommend to eveyone

Awesome staff and great work.

Great people. Always nice. Got me hooked up. Thank you guys.

Great staff, very knowledgeable and professional, experts in all areas, highly recommend!!!!

Cap Fear Computer Repair in Fayetteville NC is the best !!! Computer Tech Expert Deek goes above and beyond to deliver quality service and customer satisfaction to all his customers who come into the store needing service he did an excellent job on my ASUS ROG G752VL Gaming laptop Computer reinstalling all my Asus Tech files I had lost a long with Windows 10 64 Bit Home Edition with very little down time he even removed all Junk Wear and other unwanted programs off of my hard drive and added Basic Avast Anti Virus Software to help protect my computer from getting infected and keep it running at peak performance. I am writing this review based on my personal experience As a recent first time customer !!! If you want computer service done wright take it to Cape Fear Computers you wont be disappointed. 😀👍

Best experience EVER! Friendly, knowledgeable and fast service.

Highly knowledgeable at their profession and courteous service.

Best computer repair store in Fayetteville!

They were able to give me an estimate quickly and fixed the problem sooner than expected at a good price

I would definitely entrust a valuable electronic repair for sound.

Outstanding service! They have replaced the charger port on my wifes tablet several times. Her fingers are partially numb and she has difficulty plugging in the mini-USB cable without damaging connectors. Weve replaced countless USB cables and several charger ports. When I took the tablet in a few days ago for another charger port repair Lynn, understanding the situation, suggested adapting the tablet to use a wireless charger. When I picked up the repaired tablet Lynn had repaired the port and had taken the initiative to install the wireless unit as a no obligation trial to see if it would meet our need. It works great! We very much appreciate his not only repairing the tablet but also taking the initiative to solve the root problem.Lynn and Deek have always been friendly, helpful, and did what they said they would when they said they would at a fair price. I am glad to recommend them to other folks.This is an additional review for a different computer service need: Recently a lightening strike fried both of my desktop computers. Based on prior excellent experience I took the dead boxes to Cape Fear Computers and asked them to try to at least salvage my data and if possible repair the computers. They were able to salvage my data and suggested a less costly way to rebuild my computers than exact replacements for the damaged parts. Once again they took initiative to meet my need rather than simply replace parts. I continue to be very pleased with the service Lynn and Deek provide and highly recommend them.

As of March 2012, these guys deliver great service and my particular issue was solved very quickly

Fast & professional Highly recommend for office or home service.