2011 Hyundai Sonata was brought in for a Clock Spring warranty part that controls steering wheel functions and steering wheel airbag. Air Bag light was on after service and I was told Air Bag shows low voltage and a replacement would cost 1250.00... Took to another shop and found out previous tech didnt fully depress the compression clip causing air bag light to come on, and didnt take the time to route the wire harness into its proper location clip. All good now!

I went in for a complementary service and asked them specifically not to wash my car afterwards. They washed my car anyways and scratched up the paint on my recently purchased car. Ive also tried to get them to honor a service Im paying for regarding dings and small cosmetic scratches and they keep giving me the run around.

I initially reached out to Hyundai of Fayetteville via their website and was contacted by Andy.I explained that I had just moved to the state and was on a limited budget. Andy answered all of my questions and organized to come in on his day off to meet with me.Andy showed me exactly what I was looking for and I bought my adorable little Accent that day.Everybody at Crain was kind and considerate, and made me feel very welcome to Arkansas as a new resident!When I am ready to upgrade, I will definitely go to Crain!! Great company with terrific people!!

BUYER BEWARE!!! I called to buy a Santa Fe for the total price advertised online for $37,245. The salesman proceeded to explain that the reason they wouldn’t accept anything less than $41,000 was that stock was limited and they had no problem selling vehicles. I gave this company 1 total star and I truly feel like that is 2 more than this company deserves. Price gouging is the core value of Crain and that seems to be their sole commitment. I’m attaching the picture from their website too. I understand that we live in a difficult time and people and companies are having to find ways to make ends meet but this is an absolute disgusting excuse for customer service.

If I could give them 0 stars, I easily would. The 1 star goes to the seller (cant remember his name) that bought my daughter Cheetos.I was basically held hostage by these people while my 1 y/o threw fits and was very obviously ready to go home. They took my car key early in the visit to have a look at my car and determine its trade-in value. After that, I literally had to ask permission to get my car unlocked because they wouldnt give my key back. We were there for over 2 hours and I never got any numbers put in front of me. A bunch of empty I think I can do this-s later, I was ready to go home and so was my little. When I asked the salesman that was helping me to give me my key back so that we could leave, asking for them to just give me a call if they figure out a way to help me, he went to tell the sales manager who came and gave me one last give me 5 minutes to see if I can do this for ya and I obliged, STILL WITHOUT MY KEY. 20 Minutes later my daughter and I got up, walked to their office, and took the key so we could leave. No apology, no update on what they were doing for TWO hours, just a sad key handoff and a Well have to call you (never received a call). I have never had anyone hold my key and literally not let me leave unless I got rude with them, this was ridiculous.I absolutely LOVE Crain Kia in Fayetteville and all of the people there, but Crain Hyundai needs a refresher on their ethics. I will never return and do not recommend anyone wasting their time here.

They are efficient and helpful. The price is what one might expect from a dealership. They are great at inspection and quotes.

The entire staff is friendly. They listen to the customer as to what we were looking for in a car. The salesman knows the inventory and the ins and outs of all the stock. They helped us to get in the size car we are comfortable in. We are more comfortable in this 2021 Hyundai Elantra than any other car we have ever purchased. They got us in the payment range we were needing to fit our budget. This was the quickest car purchase we have ever made. Most dealerships will have you sit around the store waiting. We will definitely be a repeat customer and refer other people to them.

Genuinely pleasant Experience. Kevin Connell took good care of me and my wife and we are very happy with our new car. Weve always loved Hyundai cars before and this experience was no different. Good team, great cars! :D

This dealership is a absolute joke, mainly the service departmentI have a 2020 genesis g70 that they have worked on multiple times. Day one buying car has huge gouge in back seat 3 months I asked to get it fixed still a year later remains in my seat. Follow that with them cross threading my oil filer housing lid, causing to drench everything in oil. Next the rear main oil leak they found 1 week turned into almost a month. While doing so damage almost every rim because they didnt take the time to use a protective socket. Lastly taking my car through their terrible car wash 5 times after asking them not to. Everytime they do I have to get my car buffed do to scratches but they never want to pay for issues caused. I do mo recommend this service center!

I bought a used vehicle a few months ago. The vehicle I bought had a couple problems come up. Paul and Drew were extremely helpful and did everything they could to make sure everything was taken care of. Paul is straightforward which is something you do not always find in a salesman. Drew will not let you buy anything you are unhappy with and will be sure to find what you want. After all my complaining, they may hate seeing me come back but I do plan on being there in a few years for a new car. Drew and Paul are the best!

Friendly service and no unnecessary pressure to buy. Mike W was awesome and took good care of us. Ask for Mike. Makes the whole experience enjoyable.

The service department always takes very good care of me! Gives me a full understanding of the work theyre doing and breaks down the pricing so theres no hidden cost. Very professional!!

Bought a car there last week. Before going in i filled out an application with capital one navigator so my husband and i were pre approved. The finance guy lied to us and told us that capital one was a scam and the approval want real. When i asked them if they had sent my application to them they said they did and it was rejected. I later called capital one and was told my application was never even sent to them. They nearly doubled my interest rate by making me pick someone else. This place will lie every which way to get a sale. Will never do business here again !!!

My experience with Crain Hyundai was great!! Honey was great! Jeff was great!! Originally came for a used car and drove away in my first new car!

Took my car for routine service today...oil change and tire rotation...and the service is by far the best I have ever experienced as well as reasonably priced. The employees I dealt with were extremely friendly and very professional. My car was filthy when I got there and was showroom clean when I picked it up! I did not expect that at all...pleasantly surprised! 😊 Im not going to take my car anywhere but here from now on. Thanks guys!!!

All the necessary things for a good review are there: timely service, fun and friendly workers, and a small tour into the service area to show that the parts ob my car needed repair, and that they were not just trying to make some extra money. Had new brakes, manual transmission oil change, normal oil change, cooland fluid replacement, and an air filter replacement. No complaints from me.

I have had less than stellar experiences at Crain Hyundai and would recommend visiting other dealerships before purchasing a Crain vehicle. During the purchasing process, my salesperson knew absolutely nothing about my hybrid car, or hybrid cars in general. If I hadn’t done extensive research on my car or hybrids in general, I would not have purchased the car based on my experience in sales. During the financing portion, the associate word for word told me “you should call your dad and make sure you’re making the right choices”. As an accounting grad and IT professional, I found this to be exceptionally sexist and rude. When I came in for my first service (which I was told was covered free for my lease and required), I waited an hour and a half for an oil change (and charged for an hour and a half of service) while the associates loudly goofed off. I was the only person waiting on service at the time. The service wasn’t covered by my lease agreement as I was told, and I was overcharged for a basic oil change. Take your time and money to a non-Crain dealership. I have recommended this advice to my network in NWA.

I have had a TERRIBLE EXPERIENCE WITH CRAIN HYUNDAI OF FAYETTEVILLE FOR OVER A YEAR. EVERY TIME I COMPLAIN ABOUT MY BRAKES, THEY TELL ME EVERYTHING IS FINE. NO THEY ARE NOT FINE. PLEASE HELP ME WITH THIS. I MY EXPERIENCE HAS NOT BEEN GOOD AT ALL

Great technicians. Excellent service

Salesperson Kevin was fantastic explained every option of a car.

The team at Crain Hyundai is great! They worked hard to get me approved and into a new vehicle, and I couldnt be happier with it.

Adrian Rivero did an excellent job and I’m very happy!!!

As went well except for one potential future problem. I have 2 2020 Elantras. The first oil change was performed quickly and with no charge as indicated inb the Hyundai HCM policy (oil changes free for the first 36,000 miles or 3 years).I have a second 202 Elantra purchase on 1/6/2021 with 3,200 miles and planned on bringing it in for the first oil change in about 4 months. I checked with the service manage and my salesman. They said it was NOT eligible for the HCM free oil change policy. After looking up the vehicle history they discovered that the car was a loaner (even though it had fewer than 40 miles on it and had never been used as a loaner). They claimjed to have NOT known about this when they sold the car to me. Of course, I assumed it was a new car and as they had promised at the time of the sale, would be eligible for free oil changes up to 36.000 miles. They apologized but said that even though it was their mistake, they could not provide more than the first oil change for free. After thinking this over, I was upset and even though I probably would have purchased the car if told the truth, I feel that this is not fair and just.

Update 2/3/2021. Almost 1 month has passed since my review. After posting my review, my salesperson requested a picture of my vehicle registration stating that “something had been worked out” in regards to my tag reimbursement. Pictures of my registration were sent immediately. To this date, I received the initial $225 as previously financed, but have not received any other funds, including the additional $275 as offered by the general manager in the reply to my previous review. I have purchased several new vehicles. When I purchased my first car from Crain Hyundai in July 2020, I was elated. I felt customer service, finance and management were honest, compassionate, and forthcoming. To say I feel let down is an understatement. I know I’m just one person and they are a large corporation, so I don’t matter in the large scheme of things, but it hurt. I will continue to go for my service and maintenance on my car, but I would caution anyone buying a vehicle from them.

The staff was knowledgeable and friendly very willing to work with us and get us the best deal we possibly could get. I definitely recommend them for anyone looking for a car or etc. We went in and did everything backwards, instead of finding a vehicle first made, them run in the our credit and confirm that we could actually get finance. Then picked out our car. They were awesome with working the process backwards to suit our needs. This is the second vehicle we have gotten from them.

John(managed), Kevin(salesman) and Paul(financing) are THE best and easiest to work with! They made the entire experience stress free, quick and efficient. I can’t thank you guys enough for all of your help, kindness, and professionalism along with making me feel like we were old friends.

Bought my second car from Mark last night. They really listened to what I needed and worked hard to get me to a price I was comfortable with. Great customer service, not just my salesman, but everyone I was in contact with was very friendly. They stayed past closing to get me in my car. As long as Hyundai makes a great product, I will shop at Crain! I highly recommend Mark!

I have been going to Crain Hyundai Fayetteville for service on my Santa Fe for a little over 2 years now and highly recommend this service department. I recently purchased a Palisade and had an awesome sales experience as well. Michael was an excellent sales person and was so professional and respectful.

Received great service! Appreciate the shuttle service taking me home and picking me up when my car was ready.

Bought a brand new 2020 Kona in March of this year, started noticing a weird noise in the engine in May. Asked the service department to check it while I was there for a routine oil change, not even 30 minutes later was told I was ready to go, the problem in my engine was that I “bought bad gas and should buy premium gas to resolve the problem.” I did. It did nothing. Engine sounds awful. Make an appointment to have them check it, an hour later get told my car is burning oil / consuming too much oil. I did an oil consumption test, was approved for an engine around the beginning/middle of September. It is now mid December and I still have not received a new engine, don’t even have an ETA for this new engine that has supposedly been ordered. Have went from being told “we will have the engine in two weeks” to “we never got the engine”. I called tonight to check on the ETA and was told, by Zach in the service department, that they still do not have an ETA on my new engine. I was then told that if I called Hyundai Consumer Affairs that it might speed up the process because “an angry customer” gets stuff done quicker. I was then told that “you catch more flies with honey” and to not be too rude when calling customer affairs. I feel as if I have been more than patient. My family and I have been a Hyundai driver for over 10 years and have never had this many issues.I voiced my concerns about my safety when driving a car that could blow up and leave me stranded on the side of the road and was told that “roadside assistance would come get me” and that that’s the best they could do. Customer affairs told me that I should be in a loaner and my Kona in the shop due to safety concern!!!I have dealt with Zach through this entire process. This issue has been unresolved for so long that I call and ask for Zach and he knows me by first name. Last time I went in to have my oil topped off, which is almost a weekly basis because of how quickly my car is burning through it, I was greeted in a lighthearted, joking manner because I’m in there so frequently for service. I do not find it funny that it’s been almost 9 months since I noticed the problem and it’s still not been fixed. My complaint is with Crain and not with Hyundai as I got many questions and concerns taken care of on the phone with customer affairs tonight.Will never buy another vehicle from Crain Hyundai. EVER.

Do NOT buy a car from Crain Hyundai of Fayetteville. I’m not normally one to leave reviews, but this business deserved a special mention.I purchased a 2020 Sonata SEL Plus in June of 2020, and I took the car in for a service appointment on November 24th. Before my visit, I made it extremely clear I did NOT want my car to go through their automatic car wash. During the visit the dealer managed to wreck my car while pulling into the car wash against my wishes, causing roughly $3,000 in damage. The dealer offered to make things right or get me set up in a new car the next day. However, this would cost me almost $9,000 for this trade. They told me they would fix my car and pay to have my paint corrected (again) and have my car ceramic coated (again). (My car was polished and coated less than a month before this service.)I became angry and called corporate to inform them of what happened, and when the dealer got wind of this they took my rental car away from me. They refused to let me get my car fixed by a shop I trust or give me my car back in general. They straight to my face denied my request to get my car back. (Just in case Crain was to deny this, I have all the conversations recorded.) Several weeks went by and I heard nothing, and then I got a notification that my car had been turned on and several doors were open. I decided to track the location of my car and found out it was at the Crain dealership location in Springdale. I drove to Springdale to check what was happening to my car, and found out they were repairing it (after I told them not to touch it).I got a call on December 18th that I could pick up my car. It was raining, so when I got home, I washed it off and pulled it in the garage to look it over. The car was disgusting, misaligned body panels, missing trim pieces, missing weather stripping, a TON of overspray, scratches, small dings, an absolute disgrace of a repair. So, I went to Crain Hyundai of Fayetteville and told them about the absolute disaster my brand-new car was, and that I was taking it to a shop to have it fixed right, and they would pay the bill. They refused and sent me back to the body shop 3 times, each time still as awful. I tried asking one of the managers to just pay me to get my paint corrected and my ceramic coating fixed ($1,300). He declined because it was “too expensive” and my car didn’t need to have the paint corrected, as their body shop did an “amazing job”.After a few weeks now of trying to reach this manager over the phone, leaving multiple messages with no return call, I’m assuming they have no intention to repair my car to how it was before they forgot how to drive through a garage door. I feel like people who are looking at a Hyundai should see this and know their service before/during the purchase is great, but they don’t care about you after you sign that dotted line. I will NEVER buy a car from any Crain dealership again.

Like most dealers, they did a bait and switch. Offered me a very attractive out the door price but, only at signing did they disclose that their out the door price did not include taxes. So that added another $3500 to the total!

Parts/Service Department did all they could to help me and salvage a bad experience. Sales Department - especially Dylan - dropped the ball time and time again. In short, I did not receive the second key for my car when I purchased it, and it took about 15 emails, 10+ phone calls (at least 5-6 messages for Dylan that were never returned) and 9 WEEKS after buying the car to finally get my spare key. Rick, Mikey, and Zack are great, I cannot and will not say the same for the rest of the staff.

Kevin Connell is a fantastic sales consultant and is very knowledgeable about Hyundai. Also, the rest of the staff is very friendly and accommodating. I highly recommend checking out their selection!

Bryan was great. Answered all my questions. Made the process easy. Crain auto is the best!

Since this I have been contacted by a very knowledgeable and helpful service manager and at this time my concerns are being addressed. I was very happy with that communication.Do not waste your time or money with this dealership. We purchased a 2015 Sonata brand new. While doing the paperwork with the finance manager he sold us the platinum extended warranty. I asked what it covered. He looked me right in the eye and said ‘anything inside and out, bumper to bumper, top to bottom’ and even went so far as to give us examples including sensors, electronics, air bags and screens. We agreed and purchased. Fast forward to 2020. Our car is now part of a class action lawsuit and likely needs an engine swap. Further more the air bag light keeps coming on and off. First time we took it to Bentonville they couldn’t find a problem and reset it. Came back on the very same day. Just had it back in there for a few problems and the air bag is one of them. They finally told us that it’s a sensor BUT because it’s in the seat and the warranty doesn’t cover the seats they won’t fix it. So a car that already has lawsuits for bad motors and they also won’t fix a SAFETY ISSUE with an air bag. That’s like saying “we know you purchased this brand new flooring and there is a problem with a section but we have to come through your door to get to it and your door isn’t covered.” By the way, we now have to bring it back in to them every 1,000 miles for a total of 5,000 miles because it likely needs a new engine but they have to check the oil consumption at those intervals first. Meanwhile I’m driving around in a vehicle with an air bag issue that they refuse to fix under the highest level extended warranty you can buy because it’s in the seat and the warranty doesn’t cover the cloth. Won’t ever spend another dime at any of their lots and will make sure everyone I know hears about this. I have called and left two voicemails at the Fayetteville location to talk to someone about the warranty they sold me and have yet to get a return call. If I have to get legal representation I will because a safety issue on a car from a company that claims to make some of the “safest cars on the road” and sells me a warranty that won’t fix said safety issue is a joke.

Very friendly employees.Affordable cars.But I can not understand why I have to pay more than Hyundai web page MSRP prices.I know I should not purchase if I do not like the prices they offer but sometimes you gotta buy something you do not like. It was not only dealerships fault. It was my dumb decision too so I give 3 stars not one star.2021 Sonata limited for Hyundai web page 34000 ish.Their price was 37000 ish. I asked sales person did not answer say something else. After I asked third times and he reply different thing again. I gave up.Just because my wife want that car so bad we purchased that car with 37000 but I do not think I ever buy from here again.

Awesome crew to work with.

Great service!clean,friendly.please bring vacuuming the vehicle back!

ViceA great car dealership, great cars too

My husband and I were traveling around Arkansas leaf peeping when we experienced some trouble with the car in Fayetteville. We took the car into the service station at Crain Hyundai. We explained to Zach what the problem was and our concern since we’re from out of state. He made us feel confident that the problem could be easily resolved. He gave us the price up front and the time it would take to fix the issue. We didn’t have to wait as long as expected and were pleased with the cost. He underpromised and overdelivered. Exceptional service!

Drove for 3 hours to see Mike Wallace on a quoted deal on a new 2021 Hyundai Elantra. The first part of the seal was $500 higher than what he said and it did not have the features we agreed on over the phone. Then he dropped a detail of the car was like the one I wanted and it was $5000 more than the quoted amount and the wrong color. So I walked. Buyer beware!

They were very friendly and compassionate about us getting the car we wanted.

Staff was very friendly and not pushy.

I worked directly with Jim Cox when I was searching for an Elantra. Jim was very honest and upfront during our interactions and I felt like I was in good hands during the stressful car buying process. Thank you Jim!!

Great service friendly people.

This is my second purchase with Crain Hyundai but the first Hyundai purchase. I love my Tucson hands down a great car. Mike is a great guy and made our buying experience great!

We used to love Crain. However we just traded or car for a 2020 Tuscan. We agreed to pay or own sales tax and I asked what that would be they said around 800. They did not tell us that it would be 1285 because Arkansas also taxes other things on the contract. We only agreed to buy the car because we could afford the 800 in taxes we feel that we were dooped just to make a deal. When you saved think you are good you are lied to

Mark is a good salesman he will stay with you all day if that is what it takes he did with us and we only went there for a oil change that morning and drove home in a new Tuson and we Love it. Everyone is very friendly and take care of any needs you may have.

Had the best experience here. Most courteous, friendliest, not pushy at all, best place to buy around. Jennifer Driggers went above and beyond. She is a warrior for Crain!! Thank you. Definitely highly recommend.

Oil change and tire rotation did what I needed easy to get in and out.

I always have a great customer service experience when I take my vehicle to Crain. Sometimes the price feels excessive, but I suspect its industry standard pricing. More importantly, they are always transparent about the cost before performing the service so I can always decline. I also appreciate the mailers they send out which can help offset the cost of more expensive repairs.

Mikey Manno is the complete package with the knowledge of the product, his friendly personality, and the way he follows through on his word and work!!You should think about giving him a raise in pay or even a permotion.

Crain deleted my Facebook review on their page. But they cant delete this one.First off, our sales manager told us the 2020 Palisade had BlueLink and SiriusXM. We didnt double check while test driving because who would think that would be something wed have to doublecheck?? On the way home, we couldnt find it. Called him and he was shocked - he swore it had it. The next day he apologized and offered to pay for 1 year of SiriusXM on our phone. He came through.Second, because we bought it on Labor Day, we didnt have the exact payoff on our trade-in. They said thats OK, give us a guestimate. We did, and we were about $250 too high. When we went to sign the papers and discovered that via our online statement, they said no problem - youll get a refund. Nearly a month later, we havent seen a refund. When we called them, Rick, the customer satisfaction manager, acted like he didnt understand what we were saying and that we shouldnt have been told that by their finance people. Rick couldnt tell us how to find out where the refund would come from. We finally called the bank that held the loan and they told us.Third, its been 25 days and we have not received any paperwork to tag our car. And since tomorrow is the weekend, we actually would have 3 days left to get the paperwork and get tags, etc. We called Rick, again, and he said that Corporate still hasnt received the title from the bank, as of 10 days ago. No other update since then. We told Rick we need to tag the car - were going out of town for a few days. Rick said he would check with Corporate but hed have to email them - theyre not allowed to call Corporate. Couple hours later, we talked to Rick again and it would be a while on the title because of the pandemic (??). He said he could give us temp tags for another 30 days. We went by and picked it up and headed to the DMV to at least assess and pay the sales tax. While were there, the DMV tells us we could give a letter that would help us get tags while we waited on the title. Called Rick and he said hed work on it. We ended up calling Corporate (yes, Rick - you can call Corporate). They told us they could get us a letter. Rick called back and was not happy that we called Corporate. Was very rude and essentially hung up on us. But we were able to go by the dealership AGAIN to pick up the letter Rick didnt know existed so we could get our tags done before they expired.The sales manager was super nice and did all he could to fix what he let slide. But this Rick guy is not a good look for Crain. If we hadnt been the ones asking where things were, wed just be either driving with expired tags or not driving the car at all. Pass on this place until they get better management and processes. Maybe just pass in general, if you can.

Mike is a great sales guy, he went above and beyond to help me get my new car

Thank you for your pride in offering each customer the best in service, quality and attitude. Ive always been extremely happy with service centers professionalism.

Took good care of me. Charged me 250 for replacing my catalytic converter. And are still helping me with my oil problem

Good selection. Helpful staff. Give yourself time. The buying process doesnt happen instantaneously

Andy was good to work with

They treated us like family.

Before she transferred to this dealership, I had a wonderful experience with Adrienne over at Kia and would highly recommend her to anyone. She made the process for a first-time buyer like myself very easy to understand and completely painless.

We had a good experience and Adrienne Ackley was helpful and Eddie in Finance. We had a couple of issues with the 2013 JeepWrangler we bought and they fixed the issues.Chris in service was also very pleasant to work with.

Bought a used car last week. Noticed the brakes squealed when backing up. Came back and the sales rep said that the service department closes at 6. Told him I got off at 5 and could be here by 5:30. Did that and was there the next day at 5:30. Was then told the mechanics leave at 5:30. Came back Saturday (today). Got here at 9. An hour and a half later I’m told that the Volkswagen side is where my paperwork is and they’ll take my car down there. It took them 1 1/2 hours to figure that out?!? I’ve been here 2 hours now and still don’t know if they’ve even looked at it yet.

Excellent service!

Our daughter in college in Fayetteville had her check engine light come on last week in her Hyundai. She sort of panicked, being away from home and not having us to fix the problem. We are 3 1/2 hours away and as parents it is tough to help your child at that distance. We sent her to Crain Hyundai hoping for an easy fix and an honest experience. Of course worrying whether our daughter will be targeted as an easy money maker. My husband had called to make the appointment for her and explained the situation. The technicians were extremely thorough and explained everything to our girl. The fix was very simple and the cost was exactly what we were quoted initially. We all felt comfortable with the service at Crain Hyundai. Thank you so much

They the great people n nice place n great workers i will always go there if i need anything done when i need that help thats the place to go

Very friendly and my car was serviced right away. Was ready within a hour!

I just called the service department, to get a price on, changing the fluid on a 2013 Hyundai Elantra GT transaxle. After checking with somebody, the person on phone comes back, and asks if this on the front or back...now, U expect me to come in and have Crain Hyundai service this vehicle, when they dont even know, the transaxle, is in the front. I never have had any luck, trying buy, or service a vehicle at this dealership...gezzz

Went in for an oil change. My rear brake light was out and I had the bulb. Asked if they could change it for me because I could not get the socket out. I had the bulb! They charged me 25.60 for labor but, NEVER FIXED THE LIGHT! UGG! I HATE LIARS

Zach and the crew in service has been excellent at keeping me updated on things while getting my car serviced. They really pay attention to detail and I will continue to take my vehicle there for service.

Chuck, the general sales manager at Crain Hyundai is a person to do business with! Friendly, professional and more than fair are the words that describe the environment he has created. We have come to know Hyundai vehicles over the last 18 years as dependable and affordable. However where you buy one is extremely important. I would buy at Crain Hyundai in a heartbeat.

Cant give Crain Hyundai enough praise. Keith in Service is the greatest. Receptionist always has a smile and of course, the Salesmen always are so kind and knowledgeable---just in case they can make a sale. But never any high pressure.

No one would answer the phone..... finally got a manager and asked a few questions about a GMC truck. He said was was very busy and would call me back in one hour, 6 hours later and no call. Tried several times to call them after waiting but no answer!! I give.... heading to the autopark to look at a truck there!!!

Great Service. I highly recommend.

Darnell is a super nice salesperson. Hes new, but doing fine. He gives you accurate info, and isnt pushy!

We have bought 2 vehicles here and really love this place. Ben Milford is one of the best salesman. I found him to be honest and genuine. The place is always immaculate and we get all our oil changes and car washes here as well. Only con is the oil changes usually take around an hour and half. Other than that great.

I couldnt have better things to say about this place. I actually bought an awesome Hyundai Sonata and I live in ATLANTA. The staff at Crain was super responsive and helpful in getting the car to me in Atlanta. On top of that they took my trade in from here as well. If you deal with the team here professionally they will reciprocate with incredible service and value. Thank you again.

Always professional and great service.

Great place. No high pressure. We had our bank loan approval and called them with our offer and made the deal on the phone. Went in and 30 min later I was driving away with my dream vehicle. Seriously. Thanks guys!

This lot is good on service your vehicle the right way. Their sales people are always ready to sale you a car an even work hard to get you in a nice car or suv an trucks.. If your credit isnt that good..their are even banks to take you even if youre trying to get your credit going again..

Good service, decent deal on a used Renagade

Had the best experience buying a new car! Told Ben Milford what we wanted and what we could afford. I honestly thought it would be impossible but he did it! I love my new ride and will make sure i send any friends or family to Ben when they need a new car!!

My credit was ran 11 times by this company!!! Hard inquiries and than not approved. They were also hard to work with being people taking off and different people calling and texting me constantly. It started feeling like a circus or someone taking me on a merry-go-round, lol! I felt so frustrated. One person to work with is better than three or four- forgot the number. It also strung out of about a week or two about one car. I got tired and went somewhere else. The experience was actually kind of strange.I was approved easily at Adventure Subaru that ran my credit only 2 times and thats more like it! I also had one salesperson that worked hard and got the job done! Adventure Subaru first for now on was like a breathe of fresh air for me.

Everyone was so friendly and helpful!

Ive only had good experience with this dealership. Its been a while since Ive driven a Hyundai, but I have to say they were some of the best vehicles Ive owned.

Great communication, friendly service team. Fixed my daughters Veloster right.

Benjamin Gordon was a great sales representative. I appreciated his fresh approach and honesty upfront.

Very easy experience! Clean, professional, no hassles. They changed my oil, aired up my tires, washed and vacuumed my car. They have a new receptionist who is a HUGE improvement! And the facility is very clean!!!

Great customer service! I will definitely go back

My roommate purchased a new vehicle and has been jerked around ever since. Did not payoff trade in balance in a timely manner, paid less than purchase agreement. Staff is totally incompetent, steer clear!!!!

Fred was very helpful. He got us the car we wanted at a better price then we thought possible. We got a new elantra we are very happy with.

Crain did not do right by my daughter. They knew her budget but still showed her a car that I believe they knew she couldn’t afford but said they would make it at the payments she needed. She took it home and they made her believe that everything was working out exactly as planned all the way until she sat down at the desk to go over the paperwork. All of a sudden the payments went up $60 more a month more than she could afford and none of the deals that were discussed were in the final deal, including paying the sales tax. They proceeded to make her feel worse by talking down to her and acting like the $60 extra a month should be not be a big deal. I want to point out that they knew everything upfront, credit score, payments needed, and everything. She didn’t pick that car the SALES GUY did, saying this was the car (which she loved) that fit her budget and they could make this happen for her. I even asked several times what the final price was on the car and neither the sales guy or the manager would tell me!! Who does that?!! They were hiding that from us through the entire process as they proceeded to make her feel bad that she couldn’t afford it. This is not how a car company should do business. We were very upfront with everything but they weren’t. When the process started they said they needed the sale to make their monthly goal but before the deal went through they said a lot of people came in and bought some cars so I’m assuming that since their goal was met before her, they didn’t care as much now on hers because it all changed fast. Very disappointed. Would not recommend doing business with them. So proud of my daughter for knowing this deal was NOT in her best interest and walked away with more integrity than what she was shown. Avoid dealing with Crain. I would avoid dealing with any dealerships that have the Crain name on it.

Only came in for service to get a Crain warranty inspection. Very nice and respectful service department. Drive in for service has a automatic door and is inside. Very nice waiting area with computers, WiFi, tv, and free waters / coffee. Wish they had free drinks / cokes though. Waiting area is very large and was not busy at all like some other dealers. Driving out of service needs an automatic door as well or something though. I had to wait for a guy to open it manually. Signs on how to get out of their back lot could be better as well as it’s easy to get lost back there. But overall great experience and highly recommend. New cars look great, but did not interact with any salesmen as I’m not in the market for a new car right now.

I came to this car lot twice yesterday and both times was never greeted by a salesman, outside nor inside. I had purchased my daughters first vehcile from here and it was a terrible experience all around, from the salesman to the piece of junk that I was sold, we came yesterday to trade the vehicle in for something that didnt constantly break down right after the warranty ended. Obviously none of the salesmans here cared to make a sale.

I feel that the Crain Hyundai car lot of Fayetteville is an excellent place to shop for vehicles. The salesmen at this lot are very friendly and also very professional. I also feel that the people at this lot will have your best interests in mind, My car salesman Bryan Huddleston was very professional and kindly explained everything to me in a most professional manner.I will be recommending Crain Hyundai of Fayetteville to friends and family as I am sure you will as well after doing business with them.

My salesman was Aaron Hensley. His ability to listen as I explained what I needed was wonderful. He knew the cars and how they drove. It took all day but he found me a 2016 Tucson that was perfect.

Everything went great. Even though we traded the car in we had to still pay for the oil change LOL

Great service .

This is a great place!!!! Never knew a dealership that is this great. First service today. Will keep coming back. One hour drive. Its worth it. Staff are committed to the brand.

There are so many wonderful things I have to say on this review. I dont usually write reviews unless I feel like it would be a crime not to. This dealership is just amazing. Its not like any dealership Ive ever been to. Everyone that works there is honest and loyal to each customer and every employee is just the sweetest (especially Daniel!) I dont know anything about cars so going into a dealership can be very stressful because most places just want to take advantage of you and sell whatever they can just to make their goal. This place is not one of those dealerships. They work with you and will explain everything to you in such perfect detail youll start to feel like a car expert! I felt very safe putting my car troubles into Daniels hands. I knew from the start he would take good care of me. I also really admired how connected the staff is. They work as a team and thats super important. It tells me that the most important thing to them is helping their customers and making sure they do absolutely everything they can to achieve the highest level of satisfaction everytime. I know I can trust this place. I will be back again and I just cant wait!!