Prices used to be great they have definitely went up recently but can still find a deal if you wanna look deep
The employees never seem to know if they take something or not. I was told (on multiple occasions) that my stuff had stains on it yet they couldn’t show me where the stains were. The over all vibe is very odd. None of the employees ever want to help. I could hear them talking about me when I walked away to wait for them to appraise my items.
Worst experience on Sunday I went to pick up a bag of items I had no longer use for. Went in to pick up was told by the cashier/manager they would offer $70 I then said ok. After that she said im sorry its $50 then said $30 that being said I said ok thought about it. for $30 I could probably give it to somone in need. I asked for my items back. The cashier/manager got upset angry said that she had already completed the transaction. That because of me it was going to show she gave me $30 I have manager experience and know all transactions are different. Also know that paper work can be fix. No need to get angry at a customer for not knowing how to do there job! Something the owner should work on. I then was told by the angry manager cashier. I should of thought about what i wanted to do before she completed the transaction. I said well i change my mind and would like my items back I said im sorry can i have my stuff back 4 time asking for my stuff the manager throws a large bag at me . By this time its 10 minutes to close. She lock the door while i was standing there then while I walked to the door it was locked asked if she could open it was told by the angry manager to open it my self even the other girls that worked there just looked shocked so for the owner to say this is a misunderstanding is kinda out of line train ur ppl to do there job ! customer service is not a misunderstanding or not knowing how to do ur job you apologize and go on something that was not said. Would not recommend anyone to shop or do any kind of business! Will not be returning.
Their merchandise is in great condition and the prices are fair. Cant wait to shop here again.
Great prices. Great selection. Organized by size and color. Clean and easy to find things. The girl checking me out wasnt unfriendly but wasnt super friendly either. Constructive criticism: It would beneficial to have some training in confidence for some employees. I definitely understand feeling shy with others especially if youre young but it does come across as unwelcoming.
It a great store to go to alot of good stuff to choice from and the price are good
The clerk was rude denied more than half our clothes for stains when most was new and some of the stuff they was selling had stains ...
I LOVE once upon a child stores, I have shopped at many different locations as well as working at one. This location seems to have a decent selection to shop from. However some of the girls who work here come off as rude at times. Just wish the employees were more friendly. As far as selling goes, they seem to take an ok amount of items.*** update: the owner reached out to me, he was very friendly and apologetic, said that they will work on the friendliness of the girls who are behind the counter. :)
My daughter is a doll collector. We were on a mission to find Monster High dolls this week. She found this doll -New in box for $6.50. We were so thrilled. We visit all of these stores in our area and always seem to find good things! Very clean store & nice employees!!! Toy section is a bit small compared to other stores, but it was a great experience.
I go here when Im looking to get my son a specialty outfit for special occasions, such as Christmas, Easter, Etc. I spend a fraction of the price and the clothes are like new! I like that they have shopping carts, and the staff is always friendly.
Im pregnant with twins and bought a double stroller here today, the girls were great and helped me get it into my car! So friendly here! Thankful for such kindness during the pandemic❤❤
The young employees that work there are going to cost owners theyre business. The girls are very disrespectful, while shopping Ive heard them talking rudely of other shoppers this has been on several occasions. Nobody every wants to step to the register and help. I understand this is resale however I was being offered .20 for a jacket that I declined and sold for $10 at another resale shop. Also feel like prices are ridiculous for used clothes. Not worth the time.
Really miss the old owner and employees. They were so nice and friendly. They have a good selection of clothes 👍but new young people arent very friendly they dont greet everyone that walks in the door they dont ask if you need help with anything. In fact they dont really talk to the customers they treat you like your just another number not a customer. Poor customer service. 👎
Always has top quality, gently used clothes and usually swings and baby stuff.
Used to love this place before the current owner took over...I say this because at some point I brought in a bag and tote of stuff and somehow the employees managed to misplace some of my stuff ...one of the items was a like new pair of cat and jack winter boots. After confronting this store of their mistake, the owner decided to credit me $1. $1 for an almost new pair of boots that were going for $24.99! Never again will I trust them with my stuff. Will also add. This was not Rogers location, it was the new Fayetteville location in the fiesta square and no other options were offered except the $1 in cash or store credit
Great and not too expensive
I have never shopped with once upon a child before, but I gave it a shot & it was amazing. Micah was so sweet & very knowledgeable about all the things I was needing. Will definitely return for all my little ppl needs! ⭐️⭐️⭐️⭐️⭐️⭐️
Really miss the old staff, and owners. The changes made and the way they treat people now is a bummer. Its a second hand store. Not a boutique. Always price check before you buy! It might be cheaper to buy items new.
If I could leave no stars I would I brought a need stroller 12 piece set in that was brand new after calling an them telling me to bring in I get here an they say oh we don’t take stuff like this!!! Man I am never coming here again
Clean and friendly place to buy gently used baby/childrens items. Only eating a four because many items were labeled wrong size.. But they get so many clothes I wouldnt expect every single item to be correctly. Just make sure you double check the label on the clothes. Other than that its clean and staff was friendly/helpful and I would still recommend it!
Good quality used kids clothes etc.
Staff is very friendly and helpful. Did not have to wait at all. Store is clean and organized. Went in to sell clothing and shoes, got a very reasonable price for them. Overall, very good experience.
My review is in regards to selling. The first time, the man didnt explain the process other than to say they would call me. As it was particularly busy when I dropped off, I didnt think anything of it when he didnt call that day. Evidently, they donate your items if you leave them over 24 hours. That would have been nice to know. The person I talked to was apologetic. So, I decided to try it again. It was still a disappointment considering their price points in store, They didnt even offer a dollar an item on the clothing they wanted to purchase.
The staff is horrible here. The two times I have gone in the staff was extremely rude. They act like its a burden to help you and when I was checking out with a rather large amount the girl literally sighed that she had to ring up so many items. But that didnt stop her and her other employees from gossiping and about friends and talking about getting wasted on Dickson. I dont think the girl ringing me up said a word to me. I love the selection at this store and the prices but due to the horrendous staff I will not return.
I had a very good experience. The staff is really friendly and helpful. The prices are reasonable and the clothing is in very good condition. I will definitely be coming back!
Great clothing, toy, and baby gear options. The prices are reasonable. The employees are friendly. The store is well organized and clean. Because the goods are second hand, I try to only buy items that are in excellent condition
So CLEAN and organized. Helpful staff. Great place for gently used childrens clothes. Not much of a selection beyond 6 years for boys.
Worst retail experience ever! :( I would give zero stars if I could. I took in bag of designer boys clothing, laundered, excellent condition, no wear or stains and asked for a quote and told the employee I had never done this before so I needed some guidance on how consignment shops work. I was kind and tried to exchange common courtesy chat with her but got no response - I was shocked at her lack of basic courtesy. WELL, she was condensing, rude and turned around and ROLLED her eyes at another employee!!!! REALLY? She then said she would look at them, then sat them aside and started helping other people who came in after I did - some with clothing for her to look at and some checking out. We waited and waited and then my friend asked her why we were waiting so long and she said you can leave or shop the store or whatever and come back if you want because we may not have the time to look at them now so then we asked her why she had not told us this since we mentioned we didnt know how all this consignment stuff worked and she just smirked and looked us up and down (not kidding)and said sorry. I simply said we would look around the store while we waited and she said that was fine and we did shop some but ended up waiting for a looooonnnnggg, long time then when she finally got around to the clothing she offered $1 each for almost every piece. One dollar for designer name clothing (in excellent condition) that cost as much as $50 or more at normal retail! I know they have to make a profit but that is ridiculous. The whole experience was completely asinine and a waste of time and the employee was a total jerk to put it bluntly. I politely thanked her for her time and said I would just keep selling them on Ebay as I received around $20 plus for each piece there. She never thanked me or said anything else and walked away without a nice word to us. If these clothes were not the kind of thing they sell then she could have at least glanced at them when we first came in and told us this so we would not waste our time. I mean, come on! So unprofessional. NEVER SHOP HERE if you want to be treated with some respect or dignity. The staff are snobby, rude, not helpful or kind at all! Never sat foot in the store again and have told all my friends and relatives about this experience.
We went for the 20 for $10 onsies. The staff were wonderful and sweet. Very nice items. The only complaint was how unorganized the sale felt. I wish they would have put indicators on what was included in the sale and where to find said items. Other than that I had a great overall experience.
Excellent customer service and great prices on children’s clothing. Good selection too!
They have a great selection of clothing, a little pricey for used stuff if you ask me, BUT they are good clothes. With that being said however, I have now made 4 wasted trips to try to sell my stuff and they always seem to not take anymore items for the day. When I try to call, I cant get anyone to answer the phone. Get it together guys!! I go out of my way to go to the Rogers location instead, because that location ALWAYS takes items for sell.
I know the store has to make profit but the price that is usually offered is so low. I brought in a pink bumbo seat in great condition & they would only offer me $6 so I declined.
Id give it 5 stars for clothing selection but the customer service is terrible! Rude employees, not friendly or helpful. You wont even get a greeting. I will not spend my money there unless new people are hired. I watched a young mom with a 3 year old treated very rudely while i was shopping. I walked out.SMH. Maybe the company needs to send its employees to train in proper customer service techniques. Just saying.
This store is truly wonderful for parents on a budget. Close that look brand new at yard sale and thrift store prices. The second hand toys are always in good condition as well. And my kids love the little play area.
I saw new items with tags that had prices cheaper than what Once Upon a Child was selling them for. I also saw one item that didnt have a tag on it and went to ask about the price. I was told it was $1.50 and went back to shop some more. When I went to purchase the item I was told it was $2.50.
Just left and have never been so offended I had washed all clothes in drift before bringing and was told there was a slight odor go home and wash and could bring back the stroller needs to be wiped down (there was no stains) wanted to buy shoes but after treated like that would not sell or buy anything plus the store is tacky and Ive seen goodwill have better condition, Id give 0 star if I could, showed friend stuff that works at the store in Rogers and said that my stuff was in awesome shape and her store would buy all and she couldnt smell odor and what offensive comment from employee
Love how organized this store is! Great prices on kids clothes and everything you need for baby.
Such a fantastic store! I have ALWAYS bought all of my daughters clothes from here. Great pricing and can always find name brand items as well!
I love this store my very cutest baby items have all come from here and their prices are reasonable EXCEPT on shoes...Their shoes are a little steep in my opinion but overall they have VERY nice quality items a great selection and the staff is pretty helpful but doesnt get in your way. THey even have a little play area for kids. Highly recommend this store for kids clothes!
Absolutely horrible. The employees were not only rude they didn’t even seem to want to “deal” with looking at the items that I brought in. Do not recommend.
Good place to buy gently used clothing. They also buy clothes for reasonable price. Also buy baby items and toys
Great store, clean, and organized. Customer service was top notch for how busy they were.
I love this store. I can always find good clothes at a reasonable price.
Horrible and rude customer service. After I was treated badly there last Fall, I gave them another chance today. I shouldn’t have. Won’t be back, ever. Not to mention the prices are way too high on used items.
Employees are rude and ignore customers. I dont know whats changed because we use to enjoy shopping there so much. We wont be back.
Absolutely horrible customer service. The rude, affluent teens employed at the Fayetteville location greet you with nasty looks and a terrible attitude. We tested them with clothes purchased new the same hour we visited and were told they couldnt take them due to wear and tear and stains 😂. I guess getting back on their cell phones as quickly as possible is more impotant than doing their job correctly. I reccomend taking your stuff to one of the other dozen businesses in the area that offer the same services(the employees at any one of them are leagues above the brats at once upon a child!).
Love this store. Have the lowest prices for brand name children clothing
I like the variety of stuff they sell. The prices are great. Have had a couple of really rude employees which I didnt like so I put everything I had back up and left.
I was in the store shopping and could hear nothing but the employees gossiping about other employees. They were also talking about smoking weed and other inappropriate conversations about their spare activities. So disappointed in the staff yall have! We wont be back consider my 3 year old doesnt need to hear things like that!
Nice clothes
They always have great deals on stuff for my children love it
I got lots of new clothes for cheap! And most is name brand!
Great place to buy kids clothes shoes toys books baby stuff i have two sons thats where i shop
Good employees, and wide variety of clothes for children!!
Had my 2nd awful experience yesterday. Terrible selection! Couldnt find anything for my 4 year old.. No shoes worth anything. I took an entire day to go thru my daughters clothes (that are mostly name brand and bought within the last year) and they only took 3 items... When i walked in with a giant laundry basket of clothes, no employee even looked at my as i was trying to figure out where to put my stuff. I said hello what do i do and they just looked around for the next 5 min and didnt help me. I didnt feel welcome here.
If I could give a neg star I would! I walked in with 2 laundry baskets and a diaper box full. Said itd be about an hour before mine was done...not a problem. It was a sat so I assumed theyd be busy. I walked around for 30 mins then sat in a rocker right next to the counter for another 45mins. There were 3 workers and I saw MAYBE a total of 3 customers the whole time I was there. After an hour and 20mins one worker finally asks my name then proceeds to tell me oh yea we looked through that earlier, we didnt take anything. My poor rating is not because they didnt take anything. My poor rating is for the horrible customer service! During the time I sat right next to the counter, the workers stood and talked about Christmas parties and the word bougie... my items werent even touched. I bet money they didnt even look through them because they were perfectly folded as I had done before coming in. I will stick to the Rogers location!
If you work at a childrens store you should be a lot nicer to the customer!
I can always find clothes for my girls at a great price.
Over priced for the content. There are better second hand shops for children in the area. They are under new management, but are still terrible to work with. They fail to communicate with their customers that there is an expiration date on store credit. FYI it is 1 year.
All sizes from newborn to youth clothes, strollers, toys, and lots of other things for children.
Not a great place, unless you like marked up clothing and overpriced everything . Twice the price as walmart . Better off at yard sales .
My kid cant try the toys before we buy it? Very odd for a kids store.
Nice clothes at low prices, lots of name brands with light wear
I am here now and they dont want to take my sons exersaucer because there is a piece missing. So i go to look at the toys they have....one has crumbs on it and pieces missing...the other is missing the safety restraint. Then i brought my sons clothes which were mostly Polo, Rocawear and carters and they tried to lowball me tremendously. Wouldnt recommend going here..
Resale shop for baby to kids. Common complaints on the store giving you a small percentage of what you spent good money on even if the clothing hadnt been worn or product been opened, but hey, thats how they make money.. buy low, sell high. Okay selection, but sometimes prices are cheaper at walmart.
Pretty good stuff.. Pretty good price
Love it., just not the customer service sometimes.
Good place to find children clothes.
Buy, sell childrens clothing and accessories. Clean stuff with good prices.
Great place to shop for cheap clothes for kids.
I love this store affordable cute clothing
I have not bean here but I have seen others get lps here so yeah
Decent selection of kids clothes.
Good place to shop for kids items
Excellent customer service!
Love the selection here.
Great selection!
Not bad.
Nice store!
Very clean
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