First time using Wagenhaus and I am SO impressed! They treated me like a valued customer who had been with them for years, repaired my old VW diesel and made me feel as valued as the fancier / newer cars I saw at their shop. My car runs great!! They were very skilled and thorough (found and repaired things I knew were issues but had not mentioned - those things you just deal with - because no one could fix the problem before.) and reasonable priced. Quality and highly skilled service all around. Very happy! Highly recommend this shop.

I cannot say enough good things about this place. The customer service is top notch, Missy is quick to respond and is ALWAYS kind and helpful. My husband and I have two cars that Wagenhaus has been servicing for three years now and I have never been disappointed once. To have a business care about you and your service needs is rare, but Wagenhaus is always there!!!!! 100% recommend. Thankyou Wagenhaus!

I took my car to them to get serviced. They claim they would fix the car. They put the first part in the car. Car still didn’t run. I finally got a diagnosis done. They told me that it was the original problem that I expressed to them. I had already rented a car. Took them almost 2 weeks to fix the problem and the car still didn’t work. They told me that it could be something else and it would take more than 2 weeks to fix the problem because they was backed up with cars.I called Shane’s Automotive and had them tow my car to their shop. Shane’s fixed my car quickly and it’s running beautiful. After everything with Wagenhaus the part they put on the car that they had me pay for came from the junkyard and they broke the fuel pump wire. The car wouldn’t start because when they went under the seat to put the fuel pump in they never connected the wires back correctly. I will never take my car back to them. They state they were so busy and it would take weeks for my car to be finished but when we went there to have the car towed somewhere else they were sitting around doing nothing. That don’t look like busy. If you want your car done right with professionals take it to Shane’s Automotive off of Cedar Creek Road in Fayetteville NC

Scumbags. Said they would charge me $150 to drill out a broke stud. Service completed. Give me the invoice to pay, almost $200. I ask the girl who gave it to me who is also the girl who quoted me $150 why it isnt $150 as she quoted. She says she forgot their service rate per hour went up to $160. Really?! Then why is it almost $200. She says tax. I point out on the invoice where tax is $11 and some change. $160 + $11 isnt $200. They refused to correct it and insisted I paid the nearly $200. I went here based on a recommendation. Take MY recommendation and be assured these people are the dishonest crook shops you hear about all the time. They are not honest. Stay far, Fay away. Thieving liars right here! On top of all of that, when I get my car back, my just-painted caliper is scratched to the metal and has to be painted again!

Thus far the staff is friendly. I have a up and coming appointment for my repairs..I look forward to seeing the quality of work that will be done. The work on my Range Rover has been completed. And all I can say is I will no longer take my baby back to the dealership!. Wagenhaus prices are fair and their service is outstanding!!! These are expensive cars that requires expensive up keep... Wagenhaus is the best place with good ole family customer services!!! Thank you!!

Very nice people do anything they can to get you right

Missy is great! Nice experience with my car there would recommend

Wonderful experience all around, from the front desk to the mechanics. Very reputable establishment. They know their stuff. We would recommend to everyone. If you want it done right with no regrets this is the place to bring your vw.

Took my SAV to repair the passenger window that stopped working. The Owner and his team did an excellent job, it is now working again, I couldnt be more happy.Great Company, Missy and Boss was very curtious and friendly. Price was right for that service.Many thanks to the Staff.

Everyone was very kind took care of my problem

Other than the fact that they stay so busy, I cant say anything but good about wagenhaus. Always courteous, polite, friendly. They have always worked with me about my crazy schedule too. Love em!

Great experience! Missy was very knowledgeable and helpful during my inquiry and checking in process. Jim the mechanic was fabulous. His knowledge on my vehicle was impressive!

Took my BMW X3 in to Wagenhaus because my check engine light came on and I got a drivetrain malfunction error. They had it for two days to diagnose the problem but could not replicate the issue nor find anything at all wrong with the car. They did a thorough multipoint inspection too. I expected at least a several hundred dollar bill for all of that but they said no charge since they couldn’t diagnose a problem. They were courteous and professional all around. They have my business in the future for sure. Very pleased!

Start work on your car at the time they told you to comeThe appearance that the shop is always cleanJim the owner is real polite and courteous and is concerned with your car to make sure its repaired the correct way when you pick it upThey have a one mechanics they are required to keep their tools together and not left all over your car everything is put back in place when they finish your car professional mechanics you cant find most places.I will take my automobile to them to work on anytime something is wrong with it if you have a car and needs to be repaired take it to them you be glad you did.

The visit was very disappointing and was a waste of my time and money..I was so pleased with the service I received at my first visit I went in to see why my heater wasnt working explained to them that antifreeze was leaking only when I turn on the heater or the defrost on. I was provided with a list of everything else that was wrong with my car including the heater issue. I paid the $138 for them to diagnose the issue. Schedule an appointment to bring my car back in for heater to be repaired I received a call less than 1hr after they opened and told me that the heater issue was not what they had told me and the total went from $200 to $600. The young lady told me that she was sorry but for me that just wasnt enough I understand it was not her fault.. but ..I paid for them to diagnose that one thing the heater and I am thankful for them telling me about the other things but that was not what I took my car in for. She didnt offer me anything no discount no credit from them missing the problem when they diagnosedto go towards the repair or anything but then said to me they was not charging me for what they did that day when the only thing they did was what they was supposed to do the first time so I am very disappointed in Wagenhaus and i dont think I would do business there again unless they made this right.. Ill take it to the dealership where at least I feel like they would take full ownership with there mistake and tried to make it right. Im sorry but I must let ppl know about my experience, Because I only went because of other reviews. Unfortunately my review is not a good one

Asked them well in advance with a punch list of things to be addressed on my 1993 UK RHD Defender 90, was assured they could do all the repairs no problem. However took them a month to finally say what they found, confirming what I informed them initially. I had to tell them where to find the parts for the repairs and then another few weeks passed and they claimed again they didn’t know where to find the parts, so again I informed them and miraculously parts were ordered yet then they claim they couldn’t do the suspension...Now it’s 3 months and still the vehicle isn’t repaired. And now claim there are wheel lug locks, which when we looked it over this wasn’t the case. So now it has me wondering if my vehicle has been sitting this whole time and NOW they are starting repairs...I’ve since relocated out of state and had to leave it behind waiting on them at their mercy and hopefully they aren’t stringing it along to complete other jobs. First in, first out? This was supposed to be a quick turn around and it is now going to cost me extra to have it shipped since it wasn’t completed with in the first quoted timeline. I wish I could give them better rating but at this point I’m severely irritated and would not recommend this company.

Very good service friendly and knowledgeable and reasonably priced

Outstanding service...Great Customer service from Missy, & Jimmy...Id recommend them to ANYONE with a foreign vehicle, instead of going to the dealership & have your bank account emptied on repair service.

I’ve taken a few Mercedes to this location all diff years and they’ve helped every time. They’ve kept me updated on progress or if there’s any other issues they see and Missy has always been professional in handling business with me.

Quality professional service. Many of the repair shops around here do not specialize in German or Japanese cars so they treat every car the same. Wagenhaus provides the specialized service I have been looking for without having to go to a dealer.

We were in the workshop for 3 nights in a row and they welcomed us like a big family and they were very professional, helpful and friendly that we will not forget easily, thanks for meeting you, you were really great ... !!!

Ive taken both of my vehicles to Wagenhaus in the past couple of months and I really appreciate the professional, and courteous staff. The quality of work is excellent and the prices are fair. A special thanks to Jim and Missy!

I had a great experience, my vehicle was diagnosed and had parts ordered within 2-3hrs. Communication in regards to status of my vehicle was very punctual and routine, I never found myself waiting for days wondering if my car was getting worked on. The staff was very professional. They will be my go-to for Any future repairs.

Excellent service, our 2011 BMW drives like a 2020!!

Ive been using Wagenhaus for years. I had problems at other import shops, but Jim, Missy and the team are amazing. Very personable, so you feel comfortable and I love supporting small local businesses.

Love this place. Great service. Great people.

I can not express enough how exceptional the quality of service and employees here are. If your in a bind these guys will go above and beyond to ensure your needs are met. A specific shout out to Mike and Jim for their over the top care that my family and car received.

Excellent service. Very honest mechanics. I have loved bringing my car here. Missy is wonderful and very straightforward. I highly recommend them.

Jim was EXTREMELY helpful and knowledgeable of what I asked to get done and did it in a very timely manner. He cleaned up the wiring, successfully pinpointed the problem, then properly tapped into an existing harness to get my taillights to function along with the aftermarket 4th brake light.

Very satisfied with my visit. Every experience has been good. I would recommend you guys without hesitation.

They have serviced my car for the past 2 years. Each time with patience and care with the upmost professionalism. Their prices are incredible. Why go to a dealer when you can go to Wagenhause. One on one care and support .Grateful and appreciative of this crew.Maritza Goldsmith

I love this shop. I called an told them what my Audi was doing an they knew what it was an got it fixed the same day for a great price

Professional service. Wagengaus kept my charges very reasonable and fair...

I brought my MK6 Jetta TDI in for suspension. I was pleased with the polite and cheerful staff. They followed up with call backs on updates promptly; and honored the quote at an adjusted rate for providing my own parts and hardware. I will be a return customer. Definitely!

Personnel very knowledgeable and professional. I trust them.

Wagenhaus is very knowledgeable about our 2004 Jaguar XJ8. It is expensive but you get what you pay for. They do what they say and inform us if there are any unforeseen problems. Thank you Everyone at Wagenhaus.Frank and Hazel

I had a great experience, friendly staff, knowledgeable about my vehicle. They had me back on the road in no time. I will continue to take my car to them for service.

Great place for services. Very professional.

Great service.

Only place I trust with my BMW! Family owned and operated, they have amazing prices and great customer service. I know that I can always call and they will fit me in.

After going to Wagenhaus with my Mercedes S63 I will never, ever carry it anywhere else for service. Jim and his crew are the best. I originally carried my car there to have the rear shocks replaced. These guys were half the price of the dealer and unlike the local Mercedes dealer, these guys are a pleasure to do business with. Most importantly, they stand behind their work. 6months after having the work done the passenger rear shock developed a slight leak. Nothing that Wagenhaus did or didnt do...it was a defect in the part. Carried the car back to Wagenhaus and Jim replaced BOTH rear shocks under warranty. After inquiring why he was replacing both rear shocks when only one developed a leak Jim told me that to do the job right, both shocks needed to be replaced again as a pair. Keep in mind that this is a 6 hour job with my cars Active suspension. Im sure that most other shops would have only replaced the one defective shock and sent me out the door at the best. These guys are honist, very proficient in their work and half the price of the dealer at the very least. Carry your Euro car to Wagenhaus and let their professionals take care of you. You will not regret it!!!

Great service and wont haggle you to perform unnecessary work

Stay far far away from this place unless you have money to give away. Took my Benz there and they kept it for a month before they even told me what was wrong with it. Every time I called they gave me some excuse about mechanics being on vacation or they couldn’t get the fuel pump cover off WTH. They called me and told me that I needed a $2100 repair because my rear SAM module burned out and it also burned out the fuel pump. This turned out to be partially false as the SAM module did not burn out. all I had to do was remove it and clean it. The fuel pump did burn out but I got a replacement for $350 and $80 for labor. It took the mechanic 45 min to remove the old pump and install the replacement. I waisted a lot of money at wagenhaus. I was left with a $350 diagnostic fee(the price of a new pump) and a car that still would not start. And let’s not forget the towing Fees to get it there then the tow to my home costing $160. If you guys reimburse me I will give you another star but I will never refer anyone to this place. I just wish I had read the REAL reviews before having my car towed there.

I have been using Wagenhaus for the past 10 years and never had one bad experience. From oil changes to starters, water pumps, radiators, tires, even repairing my power windows no problems. Both of my cars were BMW’s and they have done more than I ask for.Of course you will pay more for these cars but all you can ask for is honesty, the sad thing is that in the past 10 years more people have seen the fine work that they are doing so the wait time getting your car in for a non-emergency might be a day or two longer but worth the wait.Can’t say enough about the owner he’s been one fine person and you can tell that this is a family business by the way he appreciates his business.Could not recommend any other auto shop that works on European cars and I have lived in fayetteville for over 40 years.I made a mistake and let a shop change my brakes in Hope Mills and it cost Me Dearly.So people with a older BMW make sure you know where to go, whatever the job is they will do it.I just looked at some of the negative reviews and it really blew my mind because evidently those people didn’t shop around, I just could not see how one would think that they are going to get FREE service or realize how expensive it is to work on foreign autos..If they could not give them an average rating then they should have not even committed.

Was very pleased with this garage they worked on my sons 2013 BMW And did a very good thorough job thank you so much

Work performed was excellent. The service was done in a timely manner as promised while i waited.

The service was great got there 15 minutes before my appointment and they started to work on my car immediately. The receptionist kept me up to date with the entire process.

Will definitely be back.

Fair prices for foreign car repair..

I had some work done on my 2016 BMW. I’m very pleased with the work that was done.

Very professional and efficient. Always done in a timely matter. Wouldn’t go anywhere else.

They are super nice and repaired my car very professionally. I will return to do more business with them.

I can honestly say that Missy and staff has always been kind to me and always takes care If my vehicle needs and I’ve never questioned their Customer service because it’s always top notch...Thank you Wagonhouse❤️

They correctly diagnosed the problem, and although the repair would be very expensive, they provided a temporary intervention to allow me time to arrange for the final repair.

I have a 79 Porsche 928 Euro which comes with a lot a quirks. The best service comes through a shop that takes a genuine interest in the vehicle. Wagenhaus provided an honest assessment, quick quote on parts and labor, and a quick turn-around on the fix. Missy at the front office kept me updated and I never had to call asking for a status. Jim (owner) went over all the work and discussed things to watch for in the near term.This is the shop for me now and I world recommend them to anyone.

Very pleased with the service, staff, and their courtesy. Would definitely recommend Wagenhaus to anyone with a German automobile.

I would not recommend this shop. There prices are extremely high and the guy at the front desk was very rude. I would NEVER go back even for the most simple things. Customer satisfaction should be the top priority and it seems money is the only priority.

In town for a few days, and noticed the oil pressure on my 2006 Porsche Cayman S was low. Jim and the team at Wagenhaus got me in, took care of my oil change, and did a full inspection of the car. They were professional and provided a great experience. If I lived in the area, I would definitely utilize their services again.

My experience with Wagenhaus was, for the most part, very good... until they were finished. After the repairs were completed and before I picked the car up, some local teenagers came by and through large pieces of concrete at the vehicles in their lot, damaging my car. While Wagenhaus said they couldnt repair the dents on the body they did replace the windshield (which was busted). The service was great, but because of the neighborhood, I wont be returning.

They will Always get My business... Thanks Wagenhaus... 335xi

They are not trust worthy charged me 778.00 to fix my fuel pump after they did a diagnosticTest which I was charged for and the next day the car broke down and now they say it was a engine problem well if they would had said that first I wouldnt have gotten the fuel pump fixed and used that money to fix the engine very grimmy sneaky acting and I wasnt able to speak to the mechanic that worked on my car real dishonest in my opinion would never take my car here again. Very dismissive like fix your engine or come get it type of thing. But they wanted 5400.00 to do the engine I could buy a new car for that I will be making a formal complaint with the BBB someone needs to stop these guys from taking advantage of hard working people.

The service was wunderbar as always! Wagenhaus figured out my car’s problem where other repair shops could not in the past! Dankeschön!

Got my car back and was all smiles. Definitely recommend them for quality work.

The first time I took my 2007 Volkswagen to The Wagenhaus, I had a lot of issues. I went it to get a transmission/engine seal fixed, but had to keep going back because they failed to install the hardware properly, as in, they forgot to bolt my transmission to my engine, so I had to take it back.The second time I had to take it back (all in the same course of the seal being fixed), the windshield wipers that were installed flew off during a rainstorm, in traffic, an hour after being installed. I was appalled at how much I paid ($1,500+) for these kind of errors. Forgetting to bolt a transmission to the engine is quite simply negligence. I was out of a car for a little over a week.About a year later, my car started jumping and shaking again, very similar to when the transmission was not bolted. I feared that perhaps the bolts had backed out, and I asked them to take a look at it after explaining my previous experience; the woman at the front desk did not seem to believe my story, because they didnt make records for the times I had to take it back, only the original service.Jim looked at it for us, but it took 2 days (I picked it up before they called to say it was done because I felt that kind of time was ridiculous) to determine whether the transmission was bolted properly or not. He determined it was okay, and I will say that he was true to his word and did not charge us for looking (although the front desk girl felt otherwise).For the price you pay for supposed dealership quality work, a lot is lacking. Im not sure who worked on my car the first time, but clearly those kinds of mistakes are unacceptable, especially considering peoples safety. The fact that I was afraid that the transmission installation was done poorly a year later is pretty telling (they were the only people to have touched the transmission).I feel like everything has been resolved, but I wont be going back. I appreciate Jim checking the transmission bolts for free, but slow turnaround time and fear of future issues directly related to their work is a deal breaker for me.

Always a wonderful job done by Wagenhaus, since theyve been open.

Great family run business. Honest dealings, fair pricing, and quick work.

I drive past Wagenhaus everyday going home. I used to get my repairs/service done at Volkswagen but after several disappointments I decided to try Wagenhaus. Im soooooo glad I did! Ive gone to them on several occasions and I have been pleased every single time. The entire staff is always friendly and very knowledgeable. I love this place!

Best place in town great service and good people

Good prices and repairs/services are done in a timely manner.

Excellent service, thank you!

Took care of my 74 vw van for me. Shes got a clean bill of health and for a very reasonable price

My wife gets her car maintience done there. They are good people, I trust them. Thanks guys

I paid these guys do a diagnostic on my TDI jetta. The car came back running worse than I gave it to him. They told me there was shavings in the fuel filter and was and it cost a total of $300 plus just replaced the fuel filter. According to their paperwork there was a check engine light on which there was not. The person at the front desk to took my credit card information also confirmed the light on, but there was not. Stay away. Disorganized and dangerous. M6 vehicle is barely drivable.

Great place to take your needy vehicle! Great people and so kind to you. Very good work!

I have a BMW 528i and it needed a simple tune up. Went to these ass-clowns and was told that they were backed up and I would have to make an appointment. Before I walked into the service desk, I noticed that one of the repair bay was empty and one of the service persons was sitting in a chair doing nothing. Now, when you are told that you are backed up with other cars to repair, I would expect all the repair bays to be full and all the service personnel to be elbow deep in a car engine. That was not the case with these jokers. Plus they are really over-priced for the simplest repair. I would have done better going to the BMW dealership . Avoid this place like the plague. You will get ripped off.

Very professional and knowledgeable. Will take my car back to them.

I have been a client here for over 5 years and have always been fully satisfied with their work, and they really go out of their way to be helpful and courteous. I recommend them highly!

Honest information, quality work.

They did a stand up job, but understand they specialize in certain vehicles. Im extremely happy with the professionalism and work.

I took my BMW here it was highly recommended by a friend and it was one of the worst decisions of my life. My heating system in the car was not working they ran a heating an a/c test and found other things wrong with the car. I paid them $3,200 to do the repairs and when I got the car back the heating system was still not working. I took it back only for them to tell me that the heating core might be bad and they wanted to charge an additional $2,600 to do the repairs. After speaking to he manager all he wanted to take off of the bill was $100. Needless to say I did not have them do the work and none of my money was returned. Worst most insensitive company ever. Trust me dont waste your time or money.

Friendly and knowledgable staff!

Had my day light bulb change for $55. I was in and out but I think that’s a rip off just to change a bulb.

Wouldnt trust anyone else. After years of reputable mechanics, and the so called dealerships that are supposed to know how to repair the vehicle that they are selling. Jim is the only person that I trust to fix my cars.

Were able to fix an oil leak in a timely manner but forgot to use my own oil and oil filter when doing the oil change. Charged for their oil/filter

Staff was friendly and knowledgeable. They had the parts I ordered at the shop the very next day.

Friendly service; very helpful; plus I loved the sweet dog.

Fixed my buddies audi for a decent price

I brought in my Audi because the secondary air pump was making a loud noise. I was told that it was due to my alternator not outputting the correct voltage since it was a Bosch that was purchased from Autozone just down the street. I was told, verbatim, You shouldnt put Chinese parts on German cars.Last time I checked, Bosch is located in Gerlingen, near Stuttgart, Germany. This is the first example of nonsensical and disingenuous information passed from business to consumer. The mere geographic error and the assumption that I, the customer, am an idiot is egregious. To this end, Id like to say that it is impossible to find a Chinese alternator as Audi has a Bosch and Valeo model which are German and French respectively.Over $900 later, I find out that the alternator that was replaced by Wagenhaus was, I quote, The exact same alternator -- but the difference is this comes with a warranty if it dies again. Keep in mind that I was told that the secondary air pump is just fine. As of the writing of this review, it howls on a cold engine start.Its noteworthy to say that the technician listed my shocks as passing for the QA check along with my fluids. I thought that was interesting considering my shocks are disintegrated and the mounts are resting on the struts in pieces. I was told that next time I bring it in, they will take a look at it for free. (The courtesy check is ALWAYS free).Additionally, my engine was smoking. I was told that it was my valve cover gaskets. ($900) and that EVERY other component was functional in regards to oil seal.I saved up, I paid the $900. Buyer beware: The technician did NOT clean up around the area. The work was sloppy and was re-worked under warranty. I was without a vehicle for a week.My engine is still smoking. I was told that it was my camshaft endcaps. I was quoted again roughly $900. Why? Because the process involves new valve cover gaskets -- again. I called Audi. They said its normal procedure to have these done at the SAME TIME. Apparently, its normal procedure for Wagenhaus to get paid twice for the same work.I checked also about the shocks. They said it was fine again. I purposely checked all of my fluids beforehand. Power steering didnt register, but the technician marked OK to everything again. The oil was on the min mark when I arrived home.After I got my warranty work completed, I forced one of the technicians to inspect my shocks with me present. I was presented with a quote of $1500. And wow those dont look good at all. Insane.Ive always been a firm believer in local business. I work for a local business myself. I however, will NEVER go to Wagenhaus again. I will NEVER look like a fool by recommending them to my friends. I WILL pay Audi $120/h for labor since I get a free rental anyways included with the work. Its simply not practical for the consumer to do business here. Either way, you are going to pay big bucks for luxury car labor. We all know this as we paid for the car to begin with. Go to the dealer and get it done right ONE time.Management, feel free to contact me if you wish to discuss. I have happily saved my work records.

Best around

Fast and efficient

Always honest and fairly priced

Hanging out with friends.

This guy is a maestro !