Always helpful as much as they can be. Lamalle Jenkins is Great!!

Great customer service, been using service department for several years. Matt Davis works hard trying to get service completed in a timely manner, if he doesnt he apologizes and works with the you on a future service! And Carlos is a great sales representative, always follows up if he sees me at the dealership!

Great customer service. Very friendly and eager to help get you in a car. Would definitely recommend and buy from again!

Wouldn’t recommend going to this dealership for any type of services. They charge me 1000 for labor work for replacing one control arm. Originally I was told I need a lot of more work done then they actually did. Kevin called me back a few days later and told me they couldn’t find the pieces for one of the parts so all of a sudden the story changed and I only needed my left control arm done. He told me that would take no more than 2 hours and I got charge for 6 hours of labor work

The service advisors are the most rude, and unhelpful people that Ive ever dealt with in any form of customer service. It doesnt matter how good the work is if you have to deal with thier service advisors

I enjoyed my transaction they were professional and courteous l would definitely refer them to my friends and Family Jaylen was my Sales Representative. I felt very important.

I took my 2017 Silverado here to get work done after Simone backed into me. They told me and the insurance company that they could repair my trucks bedside without replacing it even though I told both parties that’s what I would rather have done. When they called to say It was finished it looked terrible the body line was off and the metal looked distorted compared to my driver side and other trucks not to mention they put a very thick rock guard on the truck that didn’t match. I told them my issues they seemed annoyed with my complaints but told me to bring it back in two weeks. I take it back and Friday they called again saying it was ready. It looked slightly better. The paint looks weird and the metal is still distorted in areas any car guy with a good eye will notice. I waited 3 Friday’s only going up there on my day off to finally talk to the manager again and he told me there wasn’t much more they could do and only offered to wet sand and buff the paint. I’m still not happy with the out come and this being my favorite truck makes it hard to deal with. I just wish if they couldn’t of made it perfect they wouldn’t of taken the job. In my line of work I have to make things right for the owner no matter what. I wish they felt the same.

I just want to say. Thank you very much Tim Maynor. My windows work great, the detailing was awesome as well. Thank you all and the man who got my loaner car. Very much. You all ROCK !! Thanks again

Always top notch service, super friendly staff, and grat accomidations. My truck repair was running longer the they though so I was given a brand new truck for the night hassle free super awesome.

Just bought a car from a private seller two weeks ago and wanted to see where my car was at maintenance wise. I showed up to drop my car off so they could work on it tomorrow; they were trying to pull up my appointment info and realized that my appointment wasn’t until the next Friday. Lela Schimmel, one of their service advisor, was so nice and fit me in for this Friday. I thought that was such great customer service because they were able to fit me in, even though it was I that goofed up, saved me time of not having to come back again next Friday. Lela was very professional and made sure everything was taken care of. It was also reassuring to have my Corvette looked at from a Corvette specialized professional. Overall, great customer service from their service department, would definitely return. Lela was awesome as well! Work with her if you do need your car serviced there!

I had to check out their cargo Vans the staff where very helpful

I recently purchased a Corvette Z06 from a dealership other than Reed-Lallier. My biggest worry was getting it serviced. That day finally came to pick which Fayetteville Chevrolet dealership would fix my issue. Reed-Lallier had the better reviews so I braced myself and drove to the service department and was met with a smile from Mary, a Service Adviser. I told her my issues and she already knew what the fix would be! I was shocked and felt at ease right away! Then she told me that they had a Corvette Tech on site and I knew my car had found a home. Dropped my car off and before I felt like it was time to call Mary for an update, she was calling me saying my car was ready for pickup. My car had been back recently and Im still getting the same quality service from Mary and the Service department crew as if it were my first visit. I HIGHLY recommend Reed-Lallier for all your Chevrolet Service needs!

I had a wonderful experience with Reed Lallier Dealership, thanks guys for being so wonderful

Wonderful customer service, top of the list; thanks again for my service

I was having an issue with my first service and Tim Maynor not only solved my issue in a timely and professional manner, but he stayed and eased my discomfort the issue had brought on. He took his time with me and even went over information i didn’t know about my vehicle in extreme detail. What almost went left turned into an awesome experience.

Teressa and Matt are my go to service specialists. Matt handles my 2500 while Teressa holds down any service needed for my Corvette. Overall I have been most pleased with their honesty and quick response to any and all requests I have made. If you are looking for top notch service in a Military town, Reed Lallier Fayetteville will take care of you not just with buying but servicing too!

Ray Johnson provided excellent customer service and I would highly recommend him and Reed lollies Chevrolet staff to anyone needing to purchase a vehicle. We are greatly appreciative. Thanks guys!

Carlos was great I would definitely recommend buying a vehicle from him 100% he was very helpful professional and got the job done. Definitely ask for Carlos.

My first impression walking on to the lot was that of a used car dirt lot on the wrong side of town. What a disaster! I called the day before to make sure the used vehicle I was interested in that I had looked at online was still there. They said it was and that it would be ready for me to test drive the following day. They even called me that morning to confirm my appointment. I drove an hour and 20 minutes to get there and found that the vehicle had mud on the outside of it and trash on the floors in the door pockets. There was even loose change in the consul. The salesman that I interacted with was a kids that had no idea what he was doing and absolutely no communication skills. After expressing my disappointment to the sales manager he blew me off and insisted that the car was cleaned before I got there. Needless to say I went elsewhere with my business and bought a car the same day at Bryan Honda just down the road where their standards weren’t much higher.

Huge help with a chevy we bought from a third party dealer. Thanks for the help and timely efficient service.

Had a appt but took them over 30 mins just to get my car back there. Told them had to leave by hour and half.

I had an appointment at 8:15 am this morning for an oil change and emissions check. I arrived at 8 a.m and did not receive my car back until 10:40 am. In between then some interesting things happened. Between the time of 8 a.m and 10 a.m. not a single person approached me about the status of my vehicle. Before I go on I will say what I feel like service should be in this industry. What happens in the back when your car is with the technician is part of it. But that part alone does not operate in a vacuum. The whole service experience is all encompassing. Meaning from the time you drop your vehicle off till the time you pay is all part of the service experience. Now back to my experience. I began writing this review on google and posted it after not hearing from a single person. One would assume that if your bring your car in for something simple and you have a customer sitting and waiting for 2 hrs you might consider giving them an update. I mean whats the point of having an appointment? I posted the review and within minutes someone from the service team approached me and said Are you Mr. Duncan? I said yes. Did you just post a review on google? I again said yes. Oh is that how you do business? he asked and walked off. I immediately thought to myself you have time to look at google reviews but you dont have time to do such a basic customer service related task and update people about the status of their vehicles. Mind you I was not the only one waiting for some time. Now I really thought about giving this one star but the service member that spoke with me about my google review redeemed himself and was kind and courteous throughout the payment process and even recommended somethings that he did not have to. All and all it was not a terrible experience but it could have been better.

My service advisor was Matt Davis. He answered all my questions and was very helpful and friendly! I will definitely keep coming back to Reed-Lallier for service.

Excellent service service department was very helpful and very professional

Brian, in the service department always does a phenomenal job making sure my vehicles are taken care of in a timely manner, plus makes sure things are done correctly. Never have to worry about my vehicles being in good hands when dealing with Brian. He looks out for his customers!

Brian Ivey scheduled me promptly for repairs, kept me updated on progress and successfully overseen that things of concerned were totally addressed.

Service department was great! They try to get you in and out in a timely manner. You should try to schedule an appointment because they are very busy. They are also very helpful in recommending solutions to any problems they see.

When I came in the dealership on Wednesday October 28,2020 at 10:30am I was greeted by Brian Ivey and Matt Davis. I enjoyed their pleasant demeanor and professionalism.I will keep coming back!

Awsome dealership, i would totally purchase another car at Reed lallier chevrolet and recommend it

Awesome team! Would highly recommend them to anyone! Keep up the great work in the body shop!

We just purchased a new 2020 Chevrolet 2500HD Duramax from Reed-Lallier this past Thursday. And the experience could not have been any better. Let me just state I hate car shopping, with hate being an understatement. Anyway, I do my car shopping online to save me time and money. I hate it when they say, “come drive it” or “it want take long.” Robert Davis and Loria Davis made it such a pleasant and quick experience. Drove from Columbia, SC for 3 hours and was at dealership less than an hour. Perfect!!!! Rob got me in quickly and Loria got all the paperwork done for us without trying to sell me a bunch of stuff. We are a small company with about 20+ vehicles and I’ll give them a call first before we purchase another new vehicle. Also want to thank Kari Davis and Jacob Tadlock.

Thank you Matt Davis for the courteous and professional service . Also, thanks for the recommended maintenance suggestions !

I always have great service from Matt Davis when I go here. He has great service and a good attitude. Ask for Matt and you’ll never regret it!!

Friendly and professional. Thank you for job well done

Great service and assistance with questions I was having. Thanks Matt Davis!

Matt Davis helped me with my car after coming to get a small service as a walk-in. He was fast and professional.

Tried to charge 12000 for a car with the side mirror hanging off

Had the best salesperson! Ms. Octavia was the greatest! Told her what I was looking for and she didnt waste anytime and within 30 minutes had found a car that was right for me! I promise you wont want to deal with anyone else!

Thurs 7/29/2020. Matt Davis was outstanding in his service. As well as the check in rep.

Ashley Jackson is wonderful! Great team member to work with on your vehicle. Highly recommend

Very nice and helpful people

JJ was as professional as they come. Knows his profession well!

Mary Reed always has a pleasant smile every time I come in and her customer service is amazing! Thank you so much!

Ashley Jackson is the Best to work with in the Service Department! Thank you Ashley for being so helpful!

They always do a great job on my truck and car. There is an area to wait with television and a pretty legit coffee maker. However, I usually walk around the lot and check out what they have. Staff is always very nice and the bathrooms are always very clean. Not a negative thing to say about the service department at Reed Lallier.

If youre in the market for a new car definitely check them out answer Tracy I start on Tuesday. Would be happy to help you out and getting in your next new or pre-owned vehicle. A y selection of cars and the customer service is extraordinary you will be well pleased!!

Great service!!

Ashley Jackson really helps you out with all your needs.

Wonderful experience ! Lamelle Jenkins made sure what got exactly what we asked for! Couldn’t ask for a better salesperson!

I love my service Tech Teresa Fowler. Amazing customer service and very caring.

Kevin Robinson is the man to go to for any service needs. He really helped take care of our cars and trucks. Will be a return customer for any service needs.

Job well done service was great

Malachi Mills will be seeing me again when its time to get a new car. He paid attention to every little detail I asked for. Best dealer in the store, if you want a Chevy go see Malachi Mills

Lela is a wonderful and my experience was great! Thank you!

Excellent

Had appointment for a recall. Said parts were in and ready. Then said have to keep over for weekend due to parts not ready.

Staff is nice but took my vehicle in for auto accident related incident. One would think if my license was out of state to ask for residential address here so the insurance check didnt get mailed to another state

Helpful.. had our car fixed there...

Ray was very helpful.

I talked to Anthony McNeill good sales man

I wont go there ever again

Abbie was amazing! Thank yall so much for the help!

Very nice staff and very friendly.

My salesperson Loria was very helpful & friendly. We came for 1 car & left with 2!

They were not helpful.

Clean and great. Personnel

Thanks to abbie and Catherine’s visit was wonderful!

I purchased a vehicle from Jason smith not only was he awesome but also patient definitely will be referring family and friends.

Outstanding and friendly service!!

Had key made and a cup of coffee.beforeDrinking the first slip key was finish.

Had body work done there. Did good job in a relatively short amount of time.

Had an appointment at services today and waited an hour and a half still didn’t receive any service due to being busy. So why have an appointment if they can’t be on time.

Slow

A little slow on routine service this time around.

Awesome customer service in the service department!!

Always see abbie when I come in. Will continue to come see her!

Not really sure about it

Had to wait a month for appointment