Who knew that purchasing a vehicle would be a great experience?! On a Saturday night, I decided I needed a larger vehicle for my two growing puppies. Because of the excellent reputation that Lewis Auto has, I went to their website first. Bingo-found exactly what I needed. A 2013 Subaru Outback. I sent an email through there online site requesting a call back on Monday. Sure enough, at 8:30 Monday morning I was talking to Cale and made an appointment to drive the car that same day. After inspection, the only thing to resolve was the price. They came down just enough for me to feel very comfortable about the purchase. I cant say enough about how professional, kind and fun this group is! Thanks again to Cale, Shelby, Taylor and all the others that made this buying experience so pleasurable.

Kenny was a great salesman today and helped me get into an affordable and awesome car that I love!! He really took his time making sure we found something that would fit and I am so thankful for everyone’s help at Lewis! Would definitely recommend this place to anyone!

The Guy the person you need to go to get good and fast service. Even on his day off he came in to help me. That shows dedication to his customers. 5/5

Horrible experience buying my truck from Lewis. I had to make repairs to the vehicle I just bought from them to get it running right. It took their worthless mechanics three weeks to finish it, and cost me almost $1k. I will never recommend this place, nor go back even if they were giving away new vehicles.

Really enjoyed working with the Lewis Team. They have a great team that is very knowledgeable and dedicated to getting you the vehicle you are looking for. Ive been buying Chevrolet trucks up until now for the least 15 years and merely came in to see the difference in quality between the Silverado and The F-150. Ford takes the cake these days. Not only is it a superior product but the customer service is excellent. These guys feel like a true local dealership and they work to get your business, not something you see much from dealers at all these days. Highly recommend.

Built and bought my 2018 JLU Rubicon from them! John Ford and I sat down and built it exactly how I wanted! Brandon and his service team are fantastic! They go out of their way to take care of ALL of their customers. Not to mention the great deal they gave me on my Jeep.

Excellent car buying experience. Marty was outstanding and a true pleasure to work with--honest, dependable, excellent follow-up and went out of his way to make the process as efficient as possible. Thank you!

I purchased a dodge journey from ken serratos your in good hands with ken. My credit was horrible i walked away with a nice car with a warranty and rebuilding my credit.

Toby and Chuck were amazing. I appreciate both men helping Troy out. They were very nice and very honest with us about how much he was going to spend and put down on the car. Troy ended up getting his dream car from them. Thanks guys for putting up with him and all the questions he had and everything you do. You guys are AWESOME. I appreciate you guys working with him so so so much!! If you ever need a car and get a great deal come to Lewis Automotive Group and ask for Chuck!!

Love this dealership, I have bought several vehicles here. Matt and his team have always taken good care of my company! I highly recommend Lewis Auto Group!

I was so pleased with the courtesy and respect I got when car shopping. Cale and Toby were there every step of the way making sure I was happy with my car. And I sure am!!!

I have been with The Lewis Automotive Group for over 5 years now as a Sales professional at our Farmington location. I can honestly say I have found a home here with the Lewis Family! It doesn’t matter if your an employee or a customer the Lewis’s will treat you like Family. If your considering visiting the Lewis Dealership please feel free to reach out Id be happy tow you around and help you with your next vehicle!#thatguythatsellscars

Very nice experience.

Lewis automotive group is not a good place to do business . I bought a cash car from them, the Salesman was ken. I called on severap occasions over 2 months asking about the title that they said wasnt in then I receive a letter from DMV so I had to show face, once there oh wow the title is in. How do you charge a title fee but wont even as much call the buyer when the title is available. Im not even going to begin on the money Ive spent trying to fix it. Never again. And Ill make sure others know about this terrible experience.

If you want to pay $120 JUST FOR A DIAGNOSIS OF WHAT MAY OR MAY NOT BE WRONG WITH YOUR CAR, this is the place to go. If you want to be charged $500 FOR A PART THAT IS $60 AT O’REILLY’S, this is the place to go. I will not be getting my vehicle serviced here.

Just got approved for my first running reliable car and drove home the same day! Marty and Toby are amazing salesmen and I’ll definitely be shopping there a lot. Marty and Toby made it easy and stress free to get a car. Thank you!-Dana

We purchased a 2015 Toyota last week. Called with some serious questions and cannot seem to get a call back. We have purchased from Lewis before with no issues.. Now a major question, after contacting our salesman with a guanteed return call still havent recieved one! Very concerning and certainly not what we expected. I would really like to speak to a member of the Lewis family simply because I feel that is the only way to get answers....

No follow through. After asking out of the contract we where forced to pay the down payment. We then where not mailed or notified of the paperwork being ready till two days before the temp tag expired. They only care about how fast they can make the sell and won’t follow through on what they say. Stay away from Lewis Automotive Group.

The salesman I worked with was great however the overall appeal of the place and management, will not be returning. The manager took my car for a test drive when I got back in my car my radio was turned all the way up, not to mention I had to search around the because I couldnt find my car and they didnt give me any idea of where it was. No thanks to management, I will not be returning.

I asked about a truck a couple months ago. I decided not to test Drive it.Since then a guy named Albert Morales has sent me endless emails. Every day. He sets up appointments for me to test Drive some vehicle even though I have never replied to him.I tried replying to his email, but it bounces back to me. This place is hard up for foot traffic i guess.Thanks to Mr Morales I would drive a hundred miles just to avoid this place.I have driven numerous Ford F150s for about 25 years.Thanks to Mr Morales I purchased a new Chevy Silverado from Fayettville Chevrolet. He pushed me out of my Ford. I am grateful I do not have to deal with Lewis Automotive Group.

Used cars are way over blue book. New cars are incredible. So its a mixed bag.

Ken Seratos took such good care of me. The people at Lewis are always top notch.

My husband got a pretty good work truck at a fair price. However, when they inspected it, they missed the broken motor mount n my husband found it. They did fix it at no cost to us. And they were nice salesman.

*Update*After leaving my review, I was contacted by an employee who wanted to know more about my concern. He seemed genuinely concerned on what went wrong and assured me he would make the appropriate contacts to see if we could get it resolved. Shortly after my conversation with him, I was contacted by Brandon, the GM for Springdale Ford. He listened to what went wrong and set me up with an appt with one of their partners for the next day. I dropped off my car, and they fixed all of the issues by the end of the day.I am grateful for the follow up after leaving my review. I wish it could have been taken care of when I first tried to reach out at the lower level, but in the end, it worked out and my car is working properly.*Initial ReviewNot a great experience - at all. Left multiple messages to try and get resolution for an issue I am having. Bought a used vehicle about 2 weeks ago, and have already had to take it to a shop twice. There was mold in the car, it was never detailed, my check engine light came on the next day after purchase, and now my sliding door in the back doesn’t work and I can’t get my 3 year old out. So frustrated and I can’t even get a call back.

Marty Trudell was absolutely amazing! He helped me get my first car and I didn’t even expect to get one today. thank you so much! Service was great and everything went very good!

I purchased a 2009 chevy on Saturday April 18th and now the vehicle wont move. It acts like the e break is locked. The salesman and everyone at the dealership was professional and kind. The bad review is ddue to the vehicle breaking down less than a full 2 days from buying it.

Ken is genuine, helpful, and expedient! He will ensure to deliver exceptional service. Visit Ken at Lewis Automotive Group for your VIP experience.

I feel while working the deal this team was professional and fair and friendly.However, I bought a used vehicle that has been in the lot for about 3 weeks.This is where the story goes south. After signing the papers I drove off the lot, I realized the oil was 1500 miles overdue (not a big deal) but this meant I had to go out of my way to get this vehicle serviced. (Remember this part as the story progresses)Also while working the deal, we agreed upon window tint, a small paint repair, and shampoo the seats. I once again had to go out of my way to get this to them. I requested a loaner since I already had to come back due to the neglagence to inspect and service the vehicle before they sold it. But apparently they dont do that, even though I already had to go out of my way to get this thing serviced.Once I arrived to the dealership after having the scheduled tinting, paint work, and shampoo I was informed they did not have time to shampoo the carpets, and I would yet again have to go out of my way to get this vehicle taken care of (I scheduled all this work 12 days in advance).I buy a car on average every 2 years, and Ill be hard pressed to come back to lewis after this.

I took my Jeep in to get a censor replaced and then wound up with brakes and another $1000 suggested maintenance done on it. When I got my Jeep back days later the horn wouldnt work. I called them and explained this and they told me it wasnt because of them and theyd charge me another $100 fee to hook it up to see what was wrong. I will never go back here again. They treat you like their the only gig in town and absolutely unhelpful. They wont even make good on the repair work they do! Very unsatisfied.

Dustin was extremely helpful. He helped us get into a car that was not only affordable, but just what I was looking for. All of the staff was extremely friendly and helpful. I would higgly recomend Lewis Automotive to anyone looking for a vehicle.

Their drivers cut you off with no blinker and no room between you and cars ahead to try to get where they are going on interstate. Very inconsiderate would never buy from them if those are the types they employ for lot drivers. Good thing they advertise the web address on the vehicles!

The experience was nice and straightforward...Somthing sounded strange under the vehicle and we were instructed to bring the vehicle here...The technician who gave the instruction to bring the vehicle in for a quick test drive to see what was wrong was of course at lunch..A different technician who initially was upset at something before we spoke to him did manage to help us out and get the problem fixed in short order.A nice mechanic came out and told us what was wrong with the vehicle....He told us what he had done to fix the problem....And then he told us what else he needs to do to make sure the problem does not occur again.We did not have to wait very long but theyre waiting room was nice.The restrooms were presentable.Overall I have no complaints and I would recommend the place, it is exactly what a person would expect from a dealership service office.

Very friendly and knowledgeable sales men. Service department is great and parts department knows their stuff.

Definitely worth a look if you are in the market for a new or preowned vehicle.

Amazing help from Ken always stays on top of things and checks up on you even after your purchase! Also, never fails to help you whenever, whereever!

Tyler Southern is the one you want to see when you want a car or truck! The whole team is respectful and great to deal with. No pressure for just wanting to look.

A great guy and very personable, Jeff was a pleasure to buy our new Taurus from.

Hands down Ken always has the best interest of our family and pocket! Thank you Ken for once again taking care of us.

Ken was very helpful and worked with me to get the car I wanted with a good price. I would buy a car from him and the Lewis Automotive group any day of the week.

Sold me a van that didnt start the next and they are gonna do nothing bout it . Ignored my concerns of the vehicle before and after .not impressed . Im will not be a repeat customer and will not recommend them to anyone else

Bought a 2015 z71 from Kenny today and was a great experience. I believe this makes #7 from him😃

No one can communicate properly. Went in to buy a used car and got shuffled between stores and employees.

Ive been doing business with them for about 4 years. Ive always been treated with courtesy and more importantly, Ive never felt like Ive been ripped off. I think when the time comes, Ill more than likely buy my next vehicle there.

Ken Serratos is such a great salesman he helped me purchase the car of my dreams

Service was terrible and sales very under staffed. And the employees you did see wouldnt even say hello. Had appointment with sales,and salesperson was 45 mins late and then strung out between other customers. Lot is an unorganized cluster. Chaos.

Chad Fett was a great salesman, I felt no pressure when he sold me my first car.

Excellent business, honest and helpful. David is a fantastic salesman.

AMAZING TEAM THAT WORKS TOGETHER TO PROVIDE SOLUTIONS FOR THEIR CUSTOMERS.

Bought 3 Jeeps here and so far I am happy with them.

Top service experience every visit. Love these guys so much we bought two new cars from them.

Ive been getting my vehicle serviced here for the last 3 years. Ive never felt pressured or misled about proposed services, and Ive always been satisfied with the results.

Everyone was very helpful! great customer service and great at what they do

I dont recommend this place customer service sucked, offered 6k for wifes trade in Mclarty in bentonville offered 8.5k, lewis offered 8% to 17% interest Mclarty 4.09% lewis offered 1k for military and first responders discount Mclarty 2.2k extra discount. Did not even make it out of our car on a very cold day and a man Aaron Robinson was wanting to help us at Mclarty. Lewis walked in had to find someone to send us to the person we wanted to see. I have bought vehicles from lewis in the past 4 to be exact all brand new and have not had the customer experience that Mclarty gave us today. I bought my last from Chevy and why Bud was good these guys at Mclarty blew them away.

Fast and friendly service when I got my oil changed

Amazing service department. Genuine experience always.

Best people to deal with when buying a car. I suggest Tyler Southern as a sales man.

I had the worst experience ever at Lewis automotive used cars in Fayetteville. I bought a car over a year ago and the title has been messed up I couldnt even keep insurance on it. They finally fix it and I have to drive 2 hours bc I moved, to sign papers. They tried charging me 1000.00 more than I financed a year ago, they are making me pay my sales tax all over again. I put a dent on it in the year Ive had it and they tried charging me extra for it. Mind you its the same car!!! Ive never been late on a payment ever. And of course they have me stuck bc I need the car. Once this is paid for I will never ever buy a vehicle from Lewis automotive again. Oh and Toby is the worst salesman ever. He is so cocky arrogant and rude. Never ever again

Very helpful and knowledgeable. Great selection.

The most amazing salesmen and management! They are great!

Very friendly people..love looking at their selection of vechicles

Didnt seem to be interested in finding the car I wanted. Just wanted to push what was on the lot.

Total waste of my time! They don’t know how to properly value a used vehicle and will try to rip you off.

Great customer service and very helpful.

Great car buying experience!

Come see me, I sell chrysler, dodge, jeep and ram, and ford, also have a bunch of used vehicles also!

They said they were going to give me a asc vehicle protection plan for free and charged me 2300 extra they told me I was financing 11,512 and when it hit my credit report it was 13850. And I asked twice this doesnt cost any extra?

Very pleasant visit highly recommend them

Can only rate the place three stars since I never had service done there because they dont have loaner vehicles.

I purchased a used car there for $10,629, 4 days later it shut down while I was driving down the road. I asked for them to please tow me to the dealership, and they said I needed to take it somewhere else because it was purchased as is.

Great customer service!

Great Dealership, Great People!!

They do my oil changes

Great customer service, but the wait for an oil change, vacuum, and tire rotation was a bit ridiculous since I made an appointment.

Need more people to change oil on saturdays

Make sure your salesman knows what hes talking about. Ours didnt, and he lost a sale because of it.

Dont get me started!

Buyer beware. When you pay over $10,000 for an “as is” used car that breaks down four days later they won’t even give you a tow 18 miles back to the dealership. They will tell you to take it somewhere else. I’ll be taking my business “somewhere else” next time.

I was looking to purchase a new truck and none of the sales staff seemed interested in helping, then after looking around for almost an hour I found that the prices where 4000-$5,000 cheaper in Tulsa

Very helpful staff

Called about a truck went there and they said the truck I called about an hour before sold 3 days before then wanted to show me a more expensive model...beware of the bait and switch here

Wonderful service

Great place!

Always helpful

Roach infested mess

Terrible service

Did not buy

Not very good

Was disappointed

Good

It was an excellent experience the attention and cordiality that they gave us was very good I appreciate your kindnessThanks for your service

Best service in NWA !!!!