Follow up:After reaching out to the Collision Center after leaving the review provided below they replaced the rearview mirror and did so in a very timely manner. I am pleased with the customer service given and will recommend a place that is going to be proactive in the services that were initially not satisfactory to the customer.Thank you for fixing the issue and maintaining quality care to your customers!I was scheduled for an appointment on aThursday. Dropped my vehicle off when they opened and was told a windshield replacement would take about 4 hours. I had never heard back from the collision center so I proceeded to call at 3 pm that day. I was told the service department was not going to get to it that day. I proceed to bring my vehicle back the next day and have the windshield repaired. Dropped it off at opening hour and by 2 o’clock still no word on the status of the repair. After calling I received word my vehicle was was able to be picked up. Windshield looked great! Began to drive and my rear view mirror shakes at all times. Take the vehicle back after the weekend and I get told they tightened the screw and it should help. My only other option is to buy a new one for $700.No luck with the tightened screw. A shaking windshield and one move of the rear view and pieces start to break off the mirror. My fourth visit and I am told there is no screw in the style of mirror I have?? That a spacer must be used. Seems like a quick easy fix to me….The problem is still not fixed and I feel as if the punctuality and quality of the collision center is very poor for the ratings and service they pride themselves by.

Everyone was super friendly and helpful! Got my car in, fixed, and back to me as quickly as possible!

Our Advisor, Justin, exceeded my expectations by keeping me informed throughout the repair process, including sending video updates every step of the way. The body and paint work preformed were flawless. The vehicle looked like new on delivery. On time, on budget and well executed.

Service and quality of customer care leave a lot to be desired. Very disappointing and frustrating process.

Great service. I would highly recommend this shop to anyone. They repaired my truck after I had a minor collision

I highly recommend having your car repaired here, if you ever find yourself in an unfortunate situation of being in an accident. They made the process very easy. I also loved the video updates through the repairs they made on the car.

Did a good job and got it done quick. Left a new crack in my windshield that I can’t get fixed so am going to have to get that replaced... Not too thrilled about that, but the body work they did was good.

They were so helpful with my Toyota Sequoia repair. They gave me options on how to repair and were flexible with my schedule. I highly recommend!

I worked with Justin to have my rear bumper replaced and painted after someone backed into me. Justin was very professional in helping me get a quote, get my vehicle fixed as well as working with insurance and the rental car company. Overall, my vehicle was fixed and looks brand new! Thank you Justin and the individuals that worked on my vehicle!!

Jeff Martin and his team did a wonderful job with our car all the body lines match perfectly the paint matched perfectly I couldnt have asked for a better job its like the car never had damage at all

They did a great job repairing my car. They worked directly with the insurance company so I didnt have to. Video updates were awesome!

100% service from drop off to pickup.

They were great. Even when insurance totaled our car they stored it until we returned from Ecuador and allowed us to strip out our possessions.

We had an Awesome experience with this whole crew. Thet are great at what they do & will work with you anyway they can.Having a wounded vehicle can be stressful as it is but they take the time to talk to you with complete respect.They have coffee, canned sodas & water available for those waiting in their office & the bathrooms are kept clean.I would not hesitate to use this center again...they were great to us!

I have used the Fayetteville Auto Park Collision Center a couple times and have always gone thru Justin Hazen, he has always been very upfront and honest with me along with getting my vehicle back to me quickly and in amazing shape. Has great customer service. Would recommend them and would highly recommend Justin Hazen as your representative.

Took my WRX in for a window tint and it came out great! Had to drop her off and get to work and they had a valet on staff to take me and pick me up if I needed it (got a ride back from a friend). The tint looks amazing!!! and I can tell they treated my car well. Super friendly staff, too.

Juvon Demerson has the absolute best customer service. He was kind, helpful, and knowledgeable after my battery exploded in my Honda Accord. As there was acid all throughout the engine compartment, he helped put my mind at ease by a thorough cleaning of my engine compartment. It may seem silly to some, but I wanted to double check that the battery acid was not going to hurt other parts of my car. I cannot thank him enough!!! Juvon completely put my mind at ease and went above and beyond for me!! Wow!!!

The detail shop did a great job detailing my daughters truck.

Always friendly and very professional.

Great people. Excellent customer service.

When it comes to Honda they are on top of there game!! Ryan over at the repair shop is a great guy to work with also!!

Replaced windshield in just a day.

Brought my truck here for dent he said it would be $150+ Then said if I didn’t like it he wouldn’t charge me. So I get it fixed LOOKS AMAZING CANT TELL DAMAGE, he says he don’t like it so he fixed it for free! Friendly people!!!!!!! Professional to the Max !!! Go here

Very helpful and great customer service!

They did a great job color matching the rear bumper cover of my WRX. The Plasma Blue Pearl mix they used is incredibly close to matching factory paint. A few hiccups along the way, they were addressed. Excellent plastic welding service too! I had a rear mud guard torn off, the screws ripped out two sections of the bumper cover. That plastic welding repair cost $150, versus $600-$700. That saved me the cost of replacing the entire rear bumper cover again, plus much less down time for the car!

I have gone here twice to have a bucket seat cleaned and then to have a bench seat cleaned. Both times they did a shampooing and it came out great. Both times I had vomit on the seats and youd never know. I called some mobile detailing place and other businesses around the area but those other businesses wanted WAY too much for a small cleaning job let alone a full detailing. I got super reasonable pricing from the detailing manager Brian I thought why not give them a shot. Very glad I did. Excuse the photos but dang look at those results!

Had hail damage on my car - fairly extensive. They worked with my insurance company and when the car was repaired, in a timely manner, it looked brand new. Awesome job!

Requested bumper replacement and checking inside for any damage that might have occurred

Although it took longer than I was expecting, the quality of work was outstanding; and my estimator Jeff was a pleasure to work with

Justin was prompt and helpful throughout the whole process. He was very professional. He even had to update me on a mishap and I appreciated his honesty. Even with that being said, my car has never looked better. Thanks guys!

Edited Review (4 Stars): Mr. Chuck, the general manager, contacted me about the incident and was extremely pleasant. We spoke about the incident that occurred and informed me of what they were going to do on their side to correct the problem. Thank you Mr. Chuck for reaching out to me quickly and speaking to me about my concerns.Original Review (2 Stars): This review is not for the collision center in whole. Instead, this review is based off of the person answering the calls, Madison. I was trying to figure out how to repair the paint on my 2016 Honda HR-V vehicle that is covered under an extended 5 year warranty that was extended by Honda. This warranty I mentioned is NOT the warranty that I purchased, but instead this warranty is from Honda itself. I explained to her that I was just trying to figure out what I needed to do so that I can get it repainted, as this is the first warranty issue that Ive ever had to deal with. When I spoke to her, she said that she doesnt know anything about my warranty and transferred me to someone else. After speaking to the other individual, she transferred me back to Collisions and I spoke to Madison again. I explained to her that I was probably not expressing the service bulletin correctly and tried to find exactly what it said on the bulletin to accurately get across to her what I was trying to say. In the middle of me talking, she transferred me again and the person she transferred me to did not pick up, so I got voicemail. Getting a voicemail was not her fault and that is not what Im upset about. What upset me is that she was rude and transferred me in the middle of me talking. Poor customer service. Thank you to Matt in Service that I spoke to who expressed that he was sorry and got me scheduled for what needed to be done in regards to the extended warranty of the vehicle. The only thing I am dreading is that once the pictures of my vehicle are approved for repainting I will have deal with Madison once I go to Collision to get it repainted. I am not looking forward to dealing with her rudeness again.

Justin Hazel took very good care of my needs!My hail damages were professionally repaired in short order. Great experience!

The team at Fayetteville Collision Center has worked on three of my vehicles over the years, and each time my experience has been excellent. They are effective communicators, work well with the insurance companies, and do fantastic work on the finished product. Cannot recommend them strongly enough for your repair needs.

Brought my car in for a serious (dented) door ding last year. FCC did an amazing job- they even re-did the whole door when they couldn’t get the level of color match on that spot that they wanted. Jeff worked with us and did a good job of keeping us informed. When my husband opened the door into our other car lightly almost a year later and the corner chipped off, FCC retouched it up for free. Even though whose fault it is was questionable, they took care of it for us. When I dropped the car off for that touch up I noticed a few other minor scratches we’d made through wear and tear and FCC took care of those for us too! They provided us a shuttle back home, and our shuttle driver (Buddy) was helpful and really nice. Really interesting guy too! They got the work done in 1.5 days! I’ve been really impressed with their professionalism and punctuality!

Great service! Always do a great job.

I work as an Agent for Shelter Insurance and a lot of our insureds have used this place and EVERY SINGLE ONE of them had good things to say about this place! They really care for their customers and they really pride themselves in their work! So when my wife said she wanted the windows tinted in her car I called them to see if what I had heard was true! I found out they do offer window tinting and the person I talked to on the phone was very sweet and helpful! Dropped the car off, they took me to work and picked me up when it was done. Flawless! Great group of people with quality work. Wont go anywhere else!

They worked on my car last October and they will work on it again. I worked in a bodyshop in KC and I was also a detail manager so i know quality work when I see my car looked brand new. Thank you

Superior service and amazing product. These folks helped me get through repairs and dealing with a terrible insurance company covering my claim. I can assure you that you and your vehicle will be treated right.

Extremely helpful and great service.

The people were helpful and professional. They also did very nice work on my daughters car.

Excellent service from beginning to end! Justin was very thorough and willing to answer all questions! He sent me videos of my car throughout the process. Thank you for your attention to detail and efficiency! They even cleaned the interior of my car! Highly recommend!!

I would highly recommend the Fayetteville Collision Center for repairs. Jeff Martin was great with explaining the entire process. They got my car in the shop the same day. Jeff kept me updated on the progress of my car with video clips, super helpful to me since I’m not a car guru. They were quick and did a great job on the repairs.

Chuck Dennis is the General Manager and always goes above and beyond with fantastic customer service! Fayetteville Collision is my “go to” for all of my car repair needs! My car looks awesome!

Fast and knowledgeable staff, I was able to get a quote and out the door quickly.

Took my vehicle here after an accident. Took them 45 days to complete the work, after they told me it would be about 20 days. When I was first called to pick-up, they had not fixed all the damage, and they had actually caused more damage to my car, when this was pointed out to them, they tried to explain it away. Communication was nearly non-exsistant, had to ask repeatedly for updates. Asked for particular documentation, was promised by the manager, and the GM that this information would be passed onto me the following morning, a week later I had to call again to get this documentation. Please think twice before taking your car here.

There where very professional, the job was done so well I could not find whare the damaged spots where.

Took my car in for hail damage for a 2019 Honda Civic, they missed dents, didn’t assemble seatbelts back, or plastic lining inside of the vehicle, including the assembly for the back wind shield wiper sprayer. Just take your time to check around before taking your vehicle here for repairs.

Very professional. Kept me up to date with the whole process. The video updates of my car as it was repaired were incredible. The quality of the work is outstanding. When completed the car looked like it had never been in accident. It doesnt get any better.

Great work and service.

They did an excellent job on the exterior of the car but I thought they could have done much better on the inside. There were lint and particles throughout the car and vinyl did not look like it was clean and shiny.

Juvon is incredible at the Collision Center. Very down to Earth and a good man. He is a hard worker who really cares about the customer. Thanks brother!

This place was amazing. Ive had work done with them before but this time they really outdid themselves. I highly recommend them. Their staff was super friendly they called me all the time to keep me updated on what was going on and what needed to be done. I appreciate absolutely everything that they did for me.

Great service from James and great job from the team fixing a dent in my Impreza - they even left a bag of Subaru gear in the backseat for me!

We were pleased with the whole experience.. Mark explained the process and kept us updated on our cars repair throughout. The workmanship and paint match was excellent. Were very happy with the results.

They do excellent work here. If you want it done right and you care about your vehicle this is the place. But, the price is high. Like all things, you get what you pay for. If you dont care about quality and want the cheapest price, Im sure Bob will fix in his back yard. Bob doesnt work at Fayetteville Collision. You see what Im saying?

Repair was excellent. Customer service 5-Star

Extremely satisfied! Quality of repair to fender excellent. We also had our car detailed. The interior of the car looked like it did when the car was new. Jeff was professional, friendly and ensured all the work was done correctly at a good price.

Chuck and Pat did a good job correcting previous issues. Would recommend them.

Staff is friendly; work is outstanding; and work is done in a timely fashion. Pricing is very reasonable! There is no other place in Northwest Arkansas that I would recommend other than the Fayetteville Collision Center.

I am so happy with the work on my vehicle! They made sure I knew what was going on during the repair process and were very professional. I would highly recommend Fayetteville Collision Center!

Fayetteville Collision Center was recommended as the place to have our recently damaged Subaru repaired. The repairs were completed as quoted, on time and the work was high quality. We would recommend them for your auto collision/damage needs.

The only body shop Ill go to in NWA. All I had to do was drop off my car, they handled the rest. They worked with my insurance and I stayed informed about what was happening with my car via videos sent to me by the estimator assigned to my repairs. I had my car back about week after I dropped it off and it looks like it did the day I drove I first drove it off the sales lot.

The Fayetteville Collision Center was outstanding to work with. The quality of work on my truck- body and paint is above and beyond what I expected. Justin Hazen was my estimator best all around to work with. From dealing with the insurance company to keeping me updated on the repair process either by phone, email or video. The video updates were the best. The receptionist Jacky was very upbeat and polite. Thanks again to the FCC staff.

Jeff was very helpful

I got my car door replaced and it looks good as new! Great service and the staff were very friendly!

Top notch quality work, and Ryan Raible was a breeze to work with. Provided daily video diaries that detailed each stage of the repair. The end result was like-new condition.

They took care of everything and it was the easiest I have ever dealt with insurance and a car fix in the history of ever! Full credit to SafeCo and Ryan of Fayetteville Collision Center. Thank you!!!

Exceptional. My car looks as if I just drove it off the lot.

I recently took my car here not knowing how awesome the customer service was! I recently just moved here to Arkansas so I was very nervous about leaving my car for 5 days to fix the damage! Not only were they kind enough to take me to work but they also picked me up when the car was ready!When I emailed them asking how my car was doing they sent me an actual video of my car and gave me an estimate on how long till it would be ready! Was a great experience!

Last month we brought our vehicle in to have some old damage looked at. In 2010 we had the bumper of our 2009 Acura TL repaired and painted. Two months ago some minor damage was done to the bumper and huge flakes of paint came off. The impact was very minimal and the paint should not have come off like that. I contacted Fayetteville Collision Center where the original work was completed in 2010 and explained the situation. I received a return call from Chuck Dennis who immediately seemed concerned and wanted to take a look. That afternoon I brought the vehicle up for Chuck to look at. He said right away the previous job was not done correctly and that he would take care of it. He provided us a rental car at no expense, and was very apologetic that we were having to deal with this issue. We believe he went above and beyond and we are very grateful for his professionalism.Thank you Chuck and your staff for the amazing customer friendly experience we were given from you and your folks at Fayetteville Collision Center.Fayetteville, AR

So, Ive gone to Fayetteville Collision Center two times over the past year or so (poor luck with driving, Ill say), and both times Ive gone to see Ryan Raible at the Collision Center. His team does an amazing work and have given me a flawless car back both times. They give you video updates every two or three days on exactly what theyre working on and, personally, it gave me ease to know where theyre at on the process. The communication from start to finish is a breeze. For any physical repairs to a vehicle, I would highly recommend them to friends or family if they ever needed it. Theyre phenomenal.Also, they even clean the inside of your car too, which to me, is heaven-sent. Check em out.

I recently had a dented and scratched fender repaired here and was very pleased with the service. The estimate was not as bad as Id thought it might be, and the work was finished long before they had estimated it would be. That was a nice Christmas present! Mr. Johnson was very easy to work with and didnt seem to mind when I inundated him with emails. The new part looks great and blends right in. All in all, a very good experience.

As a former employee and regular customer, I know this shop to be run with the highest of ethical standards and friendly customer service. Chuck Dennis, the GM, and Mark Johnson, my go to estimator/service provider, are absolutely second to none. I couldn’t recommend any higher.

Ive waited a long time to do this review but it is all good. A former employee Kaleb called me and told me that he needed me to give my purchase of a 2018 Tundra a good Review. In the balance was the Presidents award for the dealership. In return he promised me a detail on my current 2007 Honda which it badly needed. Working in marketing earlier I appreciate his effort. The result is this review for the Body department who did the detail.I wont to thank Jared Murphy who ultimately did the detail. Outstanding job Jared. Hope you are well wherever you are because it has be over a year. Thanks to Bryandon Llyon the Body shop manager at the time.Your efforts have lead to a lot of more good business to you because I have had my Accord repaired there and it will be back.Also I have had two accidents on my Silver 2018 Tundra and it is in your shop right now. Take care of her for me and thank you for all you do.Justin is my Representative up there now.Ed Bird

Amazing staff, friendly, caring and pet friendly! My car was overtaken with dog hair after a road trip and I had tried everything! The results were impeccable! They even had treats for my dog! Best place for myself and my pawbaby to go for car detailing! Hands down!!!

Nicest people I have ever had to deal with! My parents were worried since I was out of town that someone might try to make me pay more or not give me the best service, but this was not the case at all. The most down to earth people you will meet! So kind and I would not hesitate to go there again. Cant thank them enough for their great service!

Very prompt and courteous. Went above expectations. I was told what the repair time would be and it was accurate. Will certainly come again if necessary.

Friendly service from everyone. Quick turn around, professional work. They provided video updates to keep you in the loop. Perfectly matched my brownstone metallic.

Windows needed more attention; however, overall still a great job and friendly staff. Will recommend their services to others.

Everyone Ive talked to has been helpful and courteous. My questions have been answered, appointments made promptly. I do not hesitate to recommend.

My goodness they did a wonderful job. Inside and out like new.

Always a great experience. We had rear end damage and they were quick with the repair, but more importantly they restored it maybe better than it was. A month later we had a rattle in the area of the repair. I called and they offered to pick up my van to diagnose the problem and fix it. I realized that it was simply the spare tire needing to be tightened, but the above and beyond service is always impressive.

Great experience while getting my vehicle repaired. The manager Mr. Dennis seemed very concerned with my satisfaction and was such a nice individual. All the staff was helpful in my vehicle looks like it was just purchased. It was repaired faster than I expected as well!

I recently worked with Pat at Fayetteville Collision Center after my truck was damaged while I was parked on the street. The quality of the repair was top notch and the team at FCC sent me multiple videos of my truck during the process. The deadline was kept and I was surprised at the perfect match of the paint color. Hopefully your vehicle wont need a body shop any time soon, but if it does I would suggest Fayetteville Collision Center.

Absolutely outstanding service and communication. This was my first time using FCC and I will never go anywhere else. Highly recommend!!

Great experience working with these guys! Pat was great! He even sent me videos with commentary of the cars repair progressing every few days. Fayetteville Collision Center will always have my vote as the place to take my vehicle for any body repair!

Excellent job. Able to get OEM parts at no extra charge even though the other guys insurance was only willing to pay for aftermarket parts. You cant even tell the van was in a collision after they finished. They cleaned the vehicle inside & out when they finished the repair. Great customer service. The office staff was very friendly & helpful. Thanks to Jeff Martin & the rest the guys for a job well done.

Very fast!!

This place is amazing! Justin helped me get a great deal on great service and kept me updated every step of the way. Ive been to a lot of shops but this one is head and shoulders above the rest!

Great work, wonderful communication and updates and great service.

Justin was absolutely phenomenal from start to finish! You hate to have to have your car worked on, but he made the entire process extremely smooth. I will definitely be back should I ever need repairs. Thank you, Justin!

While picking my car up after repairs I noticed a new scratch on my car. Mark states that hisManager was out of town and would have to get the ok from him to do the repairs. 3 weeks later and still no call. After spending thousands of dollars with them this is the treatment you get. I will not be back if they don’t fix this.

Awesome experience. Communication from Justin was always clear and prompt, work was performed beautifully and delivered when promised. Detail work upon completion was best Ive ever had. Thanks!

I was very happy with the service and the quality of the work. Our contact was with Justin Hazen. Our Prius was involved in a fender bender. Justin was very professional and updated us regularly on the progress of the repairs with videos via email. I would definitely recommend the Fayetteville Collision Center for any work you need done on your vehicle.

The service here is excellent. The interaction with the employees was outstanding as well. I hope I never need their services again, but would return if something happens to my car again.

They provide detailed videos of what they are doing so you can better understand the process. Everything about this experience was carefree.

Mark Johnson and the crew there were polite and helpful. They kept me updated on my vehicles status. I would definitely recommend the Fayetteville Collision Center.

I was unfortunate enough to deal with 3 different body shops in the past few years. I will rank Fayetteville Collision center to be one of the best shops I have dealt with. I see great attention to details in their work. Jeff makes the claim process easy. When they say they provide lifetime warranty on their parts, they really mean it. I had a headlight developing some intermittent water related issues. They replaced it with an OEM part free of charge more than one year after they put the original light in.

I was rear ended in my new truck that was only 5 months old and was worried about it coming out still looking like a new truck. They would need to blend the paint into several areas and this truck has one of those paints that if not done correctly it would be easy to notice. Thanks to Jeff Martin and the Fayetteville Collision Center it looks as good as new.

Very pleasant experience. Jeff was very helpful and kept me up to date with details of my vehicle.