We recently visited the AT&T store on Parkside Drive. Chad Hannah helped us with every question that we had with the utmost knowledge of technology. He was extremely nice & explained things to us. We really appreciated the pleasant experience.

I stopped in to switch plans. Jennifer W was fantastic, extremely helpful, and incredibly patient! Because of her, the transition was seamless. She took care of everything, including helping me roll over my number from my old carrier. She took the time to go over the new features in my phone and even made sure to get me every discount she could. To say Im impressed is an understatement.

We had fantastic service with Cody today when no one else was willing or ablr to help us elsewhere. He was able change my pin number as I never had one and now I can get into my account! Thank you Cody for varing and taking time to help when we needed it so badly. Wish there were more customer service people like you.

Excellent service and knowledge from a very professional sales consultant.Brittany G

My husband and I both went to this store to upgrade our phones and we both had equally great experiences! Scott Price was truly wonderful when working with us to creat a family plan. It was a smooth transition and wasn’t the headache we were expecting. If we ever need anything we will definitely be going back to this store! 10/10Great customer service, quick responses, very educated people! Thank you again!

My experience with my salesperson, Patrick was excellent! He took the time to transfer all my information to my new phone, explain and answer all my goofy questions! He’s been with AT&T several years and is very knowledgeable. I would recommend him for anyone looking for help with any Cellular Assistance!

My mom got a new phone a few months ago and I got one today. Both of us were lucky to have been helped by Andrew R. He is very knowledgeable and patient, and his soft-spoken kindness made everything much easier. Thank you.

I can not describe how great my experience was here! Normally when I go to a phone service company I’m bored out of my mind and I’m just wishing to go home, but Caleb was a pleasure to be around and made the experience not only non-boring but honestly a good time. He helped us with such good attitude even though there were problems on our end. If you need help with any phone service whatsoever please GO HERE!

A very knowledgeable staff that works hard and did a fantastic job of transferring my wife to my plan from Verizon. Very pleased with the service! Joe was a excellent representative for the company and fixed all issues quickly, fantastic service!

Great experience, very professional got the work done in less than an hour. I was speculating the appointment to be over an hour. But it was only 30 minutes. Would recommend for anyone that needs a new phone, etc.

Brittany is really informative and helpful thank you for the help

Brittany was awesome helping me with a contacts transfer issue. She ROCKS!

But my mobail not problem soll

Very knowledgable people. Had 100% resolution to my issues. Thank you Brittney and Kennon!

Melanie helped me with setting up my iPad! Attentive and knowledgeable in everything she did! Thanks!

Not a bad store but they made alot of empty promises. All the discounts and items we talked about in store were not applied to my bill, so I had to call ATT customer service to get this resolved.

Jennifer was an amazing representative for AT&T. Jennifer made replacing our iPhone. Very easy. Jennifer was professional and knowledgeable of everything to make the data transfer complete and flawless. We will highly recommend this AT&T branch to others.Jennifer has got to be one of your most valuable representatives.

Daniel was fantastic. In all my years with AT&T wireless, this was the most efficient & seamless phone upgrade that I have ever done. Daniel was polite, patient, & efficient. Thank you for all of your help! I will definitely come back to this location.

The sales rep I spoke with seemed to be lacking in knowledge as well as people skills. He did not seem interested in what I was looking for, only what he was interested in selling. If I was to guess.. He acted as though he was paid on commission.🤷

Daniel R. is by far one of the best sales associate I have ever dealt with. He is on top of everything and knows his information without hesitation. I am extremely pleased with the service my boyfriend and I experienced. If you need help this is the guy for you! Thank you so much to at&t for such great customer service!!!

We Had the most educational experience with your employees. The young man’s names are Hawk and Ruggieri. They have signed us up with the new Att New box. They took their time explaining our old bill and using our cell phones and television. As you can see I am not Internet computer wise, but they have the patience of a saint. My husband and I have felt so comfortable with these two young man please give them acknowledgment for their kindness and understanding of elderly people. We will definitely pass their cards around to all of our friends. We now is love AT&T. Linda Sykes

The young man who helped me did not seem pleased to be bothered by my simple need. He was effecient but did not seem to want to deal with me. I was in and out in less than 20 minutes.

Ive only been to the store a handful of times. The lady that helped me was very helpful. Im about to test out fiber so we will see how that goes.

The wait time is a little long ( so four stars for that and the girl that works there could add a tad of sweetness to her voice so she doesnt come across so much as a pushy salesperson - she wasnt the rep that helped me but I heard her helping someone else... ). With that said, Daniel was the rep who helped me and he gets 5 stars. Friendly, knowledgeable, and solved my problem instantly. Great job!

I’m a middle aged, non technology savvy person who needed much help transferring information from an old phone to a new one. I had a priceless birthday voicemail from my dad who recently passed away on my old phone and thought it was lost. Melanie took so much time with me - not only retrieving my “lost” voicemail- but helped me complete the entire process with the patience and kindness of a saint!!!! Forever grateful for her knowledge 😊👌🏻

I recently had an issue with AT&T suspending my service and I still dont have a clear understanding as to why. The billing cycles and due dates does not make sense an a recent visit to one of there store resulted in the associate not being able to provide a clear explanation either.

Libby has been phenomenal! She was so kind and patient with us, we bought new phones and had everything set up, explained, and taken care of with ease. Will definitely come back to this store for our needs

Ordered a prepaid card. We had trouble setting it up at home. Went in the store to have problem fixed. Cody was awesome - figured out the problem and started service!! Thank you, Cody!!

Caleb Was an incredibly huge help when another location had messed up my account. He was Patient and extremely professional.

Very rude rep. He acted like he didn’t want to be there or he didn’t want to help me. He seemed bothered the whole time he was helping.Very unprofessional. I had never experience this service before . They are usually nice .

Joe is wonderful. He is smart, patient, and kind. He is also a true magician. He can fix any iPhone or iPad. Ask for Joe!

Libby was extremely patient and helpful. She answered all of our questions and carefully explained our current plan vs. Switching to a new plan and phones. Highly recommend visiting this store and working with Libby!

Melanie was great with her service and knowledge and exemplified how customer service should be.We highly recommend her at the Att store

At&t had lost me as a customer until I met Libby at the Farragut store. I spent many hours with customer service and other stores in the Knoxville area over the course of 5-6 weeks trying to resolve issues on our account. Even escalated them to the customer retention team several times with no resolution. Libby resolved our account issues in just a couple days. She was extremely understanding and helpful from the start. Libbys communication with actions being taken and explanations of the problem were on point from the start as well. AT&T should be thankful she is on staff and should have her training many of the associates who failed to resolve our issues before. Thank you for your excellent service Libby. Truly appreciate you.

We both work so we had to go in the evening. Our first visit with Caleb was phenomenal, he was great. We had to go back the next evening and the young woman that helped us was in such a hurry to leave. It was close to time for her to get off work so we felt very rushed and frustrated. That led to another visit the next day, it was inconvenient for us to say the least.

It was an absolute breeze working with Preston and his crew. They answered every question we had and were very polite and down to earth.

We had Caleb for several issues and he did great! We will ask for him each time. Thanks Caleb!!

We had a wonderful experience with Jennifer W. this evening! We definitely came in not knowing exactly what route was best for us and had a TON of questions. She was incredibly personable, sweet, patient and informative. She listened to our concerns and presented us with the best plan for us. We’re so thankful she was there tonight to help us!

I was very reluctant to go into the AT&T store as I had read some of the Google reviews. After being with Verizon for about 18 years and not being able to resolve my bill or the exorbitant expenses, I figured I didn’t have much to lose. I went to the store in Turkey Creek and spoke with Joshua within the first few minutes and he was able to convert me over to a family plan drastically reducing my bill and providing more data and better service. Too bad so sad Verizon I I try to work with you and you would not work with me whatsoever.PS, I assure you that I am a real customer and this is not a promoted or paid for five rating.

Employee was rude, he lied telling me one phone was better than the two I wanted when I had specs pulled up in front of me. Customer since 1997 when it was Bellsouth Mobility & in my way to Verizion.

Always great customer service 😊Thank you Cody

Got new phones and the customer service was second to none. Jennifer who assisted us was very professional and made sure all my questions and problems were taken care of.

My mother and I both had a great experience here with assistance of Caleb. He not only completed our upgrades, he also helped with our billing and autopay, saving us time and money. Great service!!!

Worst customer service. Manager literally laughed as he told us we would have to pay $170 for a mistake his staff member made.

Melanie helped me out twice. First helped me with a phone purchase which turned out to be an excellent choice, second with screen protector installation which is perfect. No fuzz or bubbles. She has delivered EXACTLY as promised every time like clockwork. Seriously the best customer service Ive received anywhere! Go see her and wait if necessary. She is worth it!

BE CAREFUL...because the sales person will add stuff to your plan without your consent. I had Daniel R as my salesperson. I only went in there to upgrade my phone and wanted to keep everything else the same. This moron added at&T Next to my plan and upgraded my insurance from $8 to $15. Perhaps they get commission on these things I dont know but I did nit authorize it and those things were added.

I had the best experience!! They were so patient and help fix my problem that not even customer service could fix ! Everyone was so nice and friendly! Thank you!!

Very nice and easy to deal with. They told me about all the activation fees and all so there werent any surprises. A lot of ridiculous fees but nothing that the people at the store had anything to do with. Josh was very helpful and was able to answer all my questions.

Very helpful.

Overall, this is a really fantastic store! I have never had a bad experience when going there for help of any kind or in choosing a product to buy. This past week-end I needed to get a new phone and had another great experience. Daniel helped me and he was VERY knowledgeable, professional and one of the best listeners Ive met in my 60 years! He helped me figure out which phone would best meet my needs and Im very happy with my choice. He set up my new phone and made sure he had answered every question I had. In my opinion, you couldnt ask for a better representative for your company!

Just joined att and Worst experience at turkey creek location. My elderly family member went in and was treated very poorly. Sent to her car to wait and was forgotten about for an hour ( not an exaggeration) also the employees bad mouthed her in front of her face. Very rude people. All the good people had ever been fired.

Just seems like they are in a hurry to get you in and out, even if you had questions about certain things

Caleb was amazing and answered my questions.

I went in late one evening to try and add a line for my mother in law and get her a new phone. Josh was extremely friendly and helpful! He helped us find a great plan that will save me money, and we each left with a brand new phone all set up for us. He was SO PATIENT with us and all our questions. I will continue to go back to this location!

My wife and I decided to upgrade our iPhone. We stopped in around 6:30 on a Thursday evening and was greeted by Joe. After telling him what we did and did not want, he proceeded to answer all of our questions. We left completely satisfied with our experience. Joe is a consummate professional and a great ambassador for AT&T.

I purchased a new phone. Paid $950. Went back to the store because the screen protector was not staying stuck on the surface. I asked for them to replace the protector. The manager, PRESTON, would not.

Hope u never have any fraud issue. These guys dont protect their customers at ALL!!!!!!!!!

Jennifer was so easy to talk to and very patient. Very knowledgeable and friendly. Would definitely recommend her to my friends.

Reps in this location dont know their job, especially contract plans. Be extremely careful when sign contracts. Check you bills every month! I lost $2k because of stupid reps in this location!

My phones at&t and have been with them for 10 years good people, friendy...

Went here and Cody was amazingly helpful in getting my Dads Smart phone set up. So appreciated.

We have used this Att location for years.When we came in this time Scott remembered us by nameand our business as well.We had an employee that stole the phone we had for them and when the new one came we went to the Att store and Scott took care of us from the first second we walked in to the time we left.His experience got us through with the great feeling that we were valued customers. This man deserves a promotion!

Good service and quality stuff but prices are expectedly high

This store in Turkey Creek always gives great service and the sales reps are knowledgeable but not pushy. They take care of you no matter long it takes. I would travel the extra distance to go back to this store anytime.

Credit where credits due - A great experience at this store on Christmas Eve - I was helped quickly and efficiently by Josh, who helped me upgrade my husbands phone for Christmas and adjust our account notifications so he didn’t find out!

Was a confusing start to our services mainly because of the covid 19 situation of curbside but Chelsey at the store stepped in and straightened out everthing and I feel provided excellent customer service. Now that their store is back open I would highly recommend going in to see Chelsey.

Hi! I just want to thank Zack for saving a damsel in distress. I was riding cross country and phone locked up 😲 without hesitation he assisted me so I could safely make my trip back home. Ive been with AT&T for years. Always great service! Thanks again Zach!

Excellent service, our sales consultant- Joshua Horrell was awesome . we got a great deal and left Happy customers.

Jennifer is a very great sales lady. She has always been so nice and kind

Helped get us a new remote after the other one was lost.

I went to the Store to get help transferring my data from my old phone to the new one. They completed the process in about 15 minutes and I was on my way. Great job, thanks.

Caleb has been so helpful to me! I highly recommend him!

Everything was smooth and everyone was good to work with! In and out in less than an hour!

The atmosphere was great and the environment was so friendly and everyone was as well! Zach was great and it was so nice and cool! WAY BETTER than the one on Kingston the ride to TQ is worth it honestly for the service!

One of the employees made fun of me a few times.

I had a problem with my bill and the corporate office told me I had to go to a local office for service--not great customer service. However, Kendal at the Turkey Creek store was fantastic. She listened to my situation, researched the problem, found out that my payment was applied to someone elses account by the corporate office and took on the task of getting the head office to fix it. She is fantastic.

Signed up for First Net. Never again! I have been waiting on a call back, no phone call returned. I call and leave a message, and they never returned my phone call, still! At&t targeted First responders with the first net offer, well it is a scam. Outrageous bill, then, my First Net chip still is not active, I can not access my account because of this. Please, do not switch! If you are a first responder, just go with Verizon, that is where I should have stayed! If there was a way to lower my review below one star, I would. That is how bad this company has made me feel. I am very dissatisfied with the service of both, the company and the store.

I went in today to upgrade my existing line. Keith took wonderful care of me. I was in and out in a timely manner, he answered all my questions and didn’t try to push a lot of “add ons” at me. If you go in ask for Keith I was highly impressed!

Great service never a wait when l have been there.

My son misplaced our iPhone 7 at a friends house. His friend brought it to this location. ATT called me to tell me they had our phone. I went by to pick it up and nobody knew anything about it. Not cool.

We went there several times to get prepaid accounts and sim cards. The employees are unprofessional, unhelpful and impatient. They answer as little questions as possible. We paid for a prepaid account with a new sim card, they activated the account, it didnt work on the phone because the phone was apparently locked. They refused to give us a refund and impatiently told us to call At&t customer service. The customer service tells us to go back to the store and call from there. Now we have to go back there!! I am going to make sure to not buy from them again!

There keep over charging there costumers two time after they already payed for there sevice

At&t is very rude particularly Jennifer that was working today she just was more interested in game and her peers than being helpful.

Came in mid day and the wait was long. Made an APPOINTMENT for 7 pm told I would be able to get right in. Waited for 45 minutes and finally gave up. I can’t say the services is horrible since I couldn’t actually receive ANY service. Horrible experience.

Went in to upgrade my phone It was 535 on a Sunday. Your sales associate told me that they could not do it because at 6 oclock they closed. Let me explain something to you I am a customer of AT&T 6 years and I also own my own business. I believe it is the rudest thing when a employee reminds a customer that theyre having to get off work. Especially when its not time Its called customer service. I believe the young mans name was Zack he was wearing a New England Patriots Jersey on a Sunday. Maybe its OK to have this kind of behavior where you are from if you dont have no more manners than that go back to where you come from please. Because in Tennessee we dont need you. Its bad enough that people from the North bring their attitudes and problems here to the South And if you are from the South Mr. Zack learn some Southern politeness

Come see Josh Horrell! He is awesome to work with!

Horrible!!!! While I was in the store it took them forever to wait on me. Then when my sales person was updating my account one of the other employees very rudely complained that my children were too noisy. My children were sitting in the floor, because there wasnt anywhere else for them to sit, giggling with each other. She didnt offer to turn cartoons on the big screen TV that no one watching for them or anything. Then to make things worse the BOGO promotion that was being offered (and they sold me another phone with) was keyed correctly at the time of sale. So that free phone, yeah, its not free. I have tried and tried to get this resolved. I refuse to step foot into this store after the way my children and myself where treated. I have made several phone calls, they always say that I will be called back. No one has called back. I feel that the team in this store are very unprofessional.

Too many reasons why.God is good.

Fst and efficient. I was in and out in 15 minutes or less. Had to replace the glass cover. Daniel was excellent.

Walked in there to complain about new IPhone less than a week old having poor reception. Customer service guy says you want to return it, told him no. Want to see if can get the problem troubleshooted. He says so what do you want me to do. Rude customer service. Will take my business to another location

Love it there! Very nice staff and extremely helpful. This is the only location I will go to. I will wait no matter how busy they are.

Scott and team are the best phone service professionals in Knoxville.

So the manager just took the salesman walking towards us then laughed about it, she needs to understand she is paid to be there are clients very bad service 3/14/2020

Scott Price was amazing! Answered my millions of questions :)

Patrick rocks! Very helpful and professional.

My girlfriend has been trying to buy a phone from here for a little over a week now. We’ve been back and forth to this locations 5 times now, and she still does not have a phone. I’m so sick and tired of hearing these excuses so here’s a 1 Star review. Do yourself a huge favor and go anywhere else to get a phone.

Amazing help from patrick as usual. Go see him for great help and knowledge!!!!!!!

Very nice, friendly, and down to earth employees! I definitely recommend this store.

Scott was great. He always takes extra steps to get things done for us.

Fine Great Service nice folks