OUTSTANDING service at this AA&T store! From the minute I entered (fully expecting the usual phone store torture) I was instantly greeted by James and Charles and they proceeded to listen, find out what I needed and give me my options and the best deal they could find for a new phone and lower cost plan! I’d honestly give them TEN stars and can’t recommend this location any more for an EXCEPTIONAL experience! Go there today and tell them ‘Mary Carleton sent you’ as you won’t be sorry! Bravo James and Charles you’ve don’t AT&T beyond proud! They’re lucky to have you both working for and representing them! I’ll definitely be back and send others your way! THANK YOU!!Mary Carleton

I appreciate the staff and especially Brian for his help in assisting me while I was inpatient! And worried about my phone technical issues. Polite abs helped me even though he said they only sales.

Chuck was very helpful in helping me quickly, easily navigate into equipping my home with internet capability. Painless purchase of a basic product and an installation appointment for the next day. Sweet!

Spoke to James and Brian, took great care of me, I walked out feeling like family! ! !TOP JOB IN FARMINGTON HILLS

Went in for 2 phones. Chuck was very knowledgeable and kind. Would recommend his service

Caleb was awesome. Very helpful and informative. Will definitely be back to upgrade with him

I am a senior and I really appreciate Caleb being very patient and helping me with everything. He is very helpful. I learned a lot.

Caleb was awesome helping us out getting a new tablet! Will definitely be back for future purchases!

The AT&T associate was very friendly, courteous, knowledgeable and informative with the all of the products and services AT&T provides to its customer and she made the visit very PLEASANT AND WORTHY to be a Satisfied Customer being the end Result. Great Job!👍👍👍(Kelsey R.)

Chuck was very helpful and pleasant! He helped me trade in my iPhone X for an iPhone 12 Pro Max.

Went to att Farmington hills 12 mileMet with Jermell who helped me with my I phone He was very patient and very knowledgeable. He is noticeably a key piece to the company moving forward. This store has became so much more positive and busy since he’s started working here. If it helps at all I recommend getting him raise before someone offers a better deal! This guys going places!

Abdul is awesome! Very knowledgeable and helpful. He made suggestions that would best suit us each personally. Abdul assisted us in transferring data from older phones to our new phones. What stands out most about Abdul is his care and patience. Great job! And thank you. We will recommend our friends and family visit your store for sure.

Had to purchase new phone, at 12 mile farming rd att store, and salesman Caleb F was fantastic! So helpful, and patience. I would highly recommend! !

Devon was exceedingly wonderful. He spent hours with myself and my parents setting up our new phones after some difficulties. He was exceptionally patient and friendly. He answered all of our questions and made the process as smooth as possible. Definitely recommend him if you’re heading to this location!

Had a fantastic experience working with Abdul and his team ! They were very helpful in providing us with all the possible discounts, including ones that werent advertised in the store. We were given a very clear explanation of all our charges (upfront and recurring). They also offered us great combo protection packages to get our phones fully setup. Id very highly recommend this store to anyone !

Devin was super helpful! I came in because I couldn’t get my new iPhone to work and he was very knowledgeable, patient and professional! I would definitely recommend this location based on his customer service alone. Thank you, Devin! I’ll be back anytime I need assistance!

Jermell provided outstanding customer service!!! He deserves a promotion and raise and was very VERY HELPFUL. 10/10 stars if I could. Recommend seeing or requesting him anytime you come to this store!

Mell did a very good job. He was very attentive and we are really happy with his excellent service. (Did the review from his phone because I don’t want to get hacked) 😁 THANKS MELL!

Went into this story yesterday to get an idea of what my bill might be if I switched from the other carrier. Moe was awesome to work with. He took care of me and we switched everything over, including porting numbers. Thanks Moe! So glad you could help us out. Very professional. Highly recommend this store on 12 Mile and Farmington Rd. Ask for Moe.

Jermell has outstanding customer service and got me a great deal on a new phone! Highly appreciated and highly recommended. You’re the man Jermell!

I have had the best experience possible because of Devin. I came into this store after going to several AT&T store asking for help to and no one would help me but Devin. He listened to all of my concerns and went beyond the call I’d service. Thank you so much Devin!

Devin was very great. I came in the store and needed help with my new phone to transfer everything over and also answered all of my questions. He also did a great job while helping me and other customers at the same time. I highly recommend anyone to him for a new phone or any at&t service.

Recently switched from Verizon and the customer service was excellent while visiting this AT&T location. Mark worked with us to ensure we were getting the best deal possible that AT&T was offering at the time and pulled through. He went above and beyond with opening the store on his off day, going to another store to get us another phone to make the deal happen, and ensure that everything was backed up to our new phones from our old ones before we left. He was very honest with us throughout the process and made getting a phone pain free.

Excellent job by Jermell. Helped me create space on my phone and download all the business apps I needed badly! So kind, patient and helpful!

Jermell gets 10 stars from me if i could!!! Went through my account, found ways to save me money, and got me a better phone for cheaper than I was paying previously. The way he takes his time with customers screams for a raise! Go see him!

Jermell was excellent! He was very helpful, patient, and genuine. Highly recommend!

Came in looking for a good phone and great service. Troy and Jamel gave me great service and exactly what I was looking for!I was having such a hard time with my other phone and they made it so easy. I was having such a rough day and these gentlemen turned it all around. I now can do what I need to on a phone.Thank you!

I was stressed out while transferring my service from sprint and this guy named Abid helped me out, Great customer service. I can see you going way up in ranks. Wishing you all the best.

Chuck was pretty cool and patient with us

I am a new customer just porting my service from Sprint. The transition and installation of my new phone was perfect. The integrated sales expert Abdul B. was very professional and helpful in all aspects of my new phone including help with new case. I will definitely recommend this young man to my friends and family.

5 Gold stars for Jermell. Me and about 5 other customer were given exceptional customer all AT TGE SAME TIME!!! This rare breed screams for raise!! Haha Great job Jermell!!! Praying for more success for you!

Moe provided great service. He explained the features differences between the phone I had and the phone I selected. He was honest about not being able to fix the issue with my phone that had streaks.Great experience.

Experience was not as I had hoped. Was given wrong promotion which ended up costing me money, stress, and huge headaches.I paid dearly in restocking fees with phone and accessory returns from their mistake. It was ahard lesson. I returned to Verizon after one week (was even advised to by 2 AT&T Customer Service Reps during calls to try to clear issues up). Yes, Devin did offer to “fix it” and change my promotion to a lesser one, however, after the hours, calls and aggravation created, I just wanted to be out in the 14 day window.

Abdul B was as professional as could be. He sat down and explained each process one step at a time precisely. Walked out with a cheaper plan and upgraded phone. Completely satisfied with experience and encourage others to experience the same.

Went to att Farmington hills location,met Jermell and he was very professional.He knows his job,He solved all my phone issues, !

My experience with AT&T was extremely great thanks to the professionalism by Devin hes very knowledgeable, and answered all of my questions respectfully.If your interested in AT&T services I highly recommend Devin for his excellent costumer service!!!

I went in because my iPhone unexpectedly crapped out on me. When I walked in there was no other customers which was a huge relief. The man working was excited to help me and looked up my insurance plan. I ended up upgrading to an XR and he was very helpful as I weighed my options, even staying another 15-20 minutes past close. He applied my screen protector (though you should be sure to know there are liquid glass and then actual glass screen protectors). One of the managers came in at the end and he was super friendly as well! Overall, it was a really positive experience, especially because phone stores are usually not.

Abdul was wonderful in assisting me with correcting an error from another at&t store! He also has great music playing while waiting!

Devin is awesome! Great customer serviceHe answered all my questions I would highly recommend him to anyone

Great customer service! Ask for Devin if you go- his service was exceptional!

I enjoyed my experience here with Devin, he was so nice and professional. He was busy but still spoke and asked what I needed help with you, and assist me very well. Thank you!!

The Sales Rep Devin was so nice Helpful, and I’m a satisfied customer, thanks Att for employing positive employees .

I was in a pickle with my phone and I could not pay my bill. Abdul took time to ensure I was a satisfied customer. Thank you

Moe and Erin We’re absolutely great they gave me excellent service and really took their time to help me make the best choices possible for my phone. I will definitely be heading back there when I need anything else.

Moe and Jasmine were extremely helpful and nice as ever. They got me in and out quick and with exactly what I needed.

Thank you very much Abdul for your help and assistance setting up my familys phones

Caleb was so helpful and friendly!

You are extremely helpful and very honest with the choices that I have. You explained very well. Thank you abdul

Abdul and his team were awesome- they not only answered all our queries to the point but also took initiative to take us through the best offers and ended up getting us incredible discounts.

This is a wonderful store. Anthony and Alonzo are extremely helpful and knowledgeable of their product. They are both polite and professional. I will definitely return to this location.

Abdul was so so helpful and answered all our questions . He went above and beyond for us.

Sean was very helpful and attentive to questions and concerns about my new iPhone. Great customer service and well done Sean!

My first bill was so confusing and Abdul took his time making sure everything was straightened out even though I did not sign up at this location. Thank you Abdul, I highly recommend you

My daughter told me to come here and I was very pleased with service and professionalism

The experiences that we’ve had has been wonderful. Very nice man

Walked in company messed on my bill was taking over 200 over. I walked to the store Devin helped me out he tried his best walked out with lower payment then expected and new deals!!

Previous store couldnt transfer my data. That was 6 mile and Northville are the worst. Came here and my information transferred in 3 minutes. Wow. Great service and went beyond what waa expected, the man got me a discount through my insurance. Highly recommend this store to anyne

Thank you Abdul for your kind and accurate advice. regards John D Kraus

Jermell is the man! He helps me in a matter of seconds every time I come in! Go to this store!!!!

Excellent and very informative. Will be back many times thank you Abdul

Great place. Great staff. Thanks for the service sid!

Sean was extremely friendly, helpful and professional! Great place w great customer service!

This man Jermell is a legend!!! Thousand star customer service, the looks, and finds a way to save money for us every time we come in

I came in here on a Friday, a few weeks back expecting for there to be a wait, but I was helped immediately. The guys were so nice, and helped me transfer all of my data from my old phone to my new one, after the store up the street told me it couldnt be done. This is now my go-to At&t store!

Enjoyed the time working with Moe and Martin. Theyve got it down

One of the worst experiences I have had in quite sometime. I will never go back to this, and as a long time AT&T customer, I am switching carriers, as the overall customer service with AT&T has declined greatly!

Nothing but Farmington lowest outside begging hard working people for money

To mAnny people asking for handouts makes me feel uncomfortable shopping here

He was so amazing.He was polite and knew what to do .I was so disappointed with Att long hold times and no help.After coming into this store I will stay with ATT as long as he works here.Thank you Sean

Devin had Awesome customer service, helped me and my family out both days that we came into the store.

Sean was extrememly helpful, and didnt push additional product. just very honest and resolved my problem in a few seconds

Friendly, Attentive, and Knowledgeable! Well worth the visit.

Thank you. Jamel was great

Waited for 15 minutes in the shop but the sales person didnt even take notice of me. Left the shop and was not able to complete the work!

Going to any phone store can be trying and leave you wishing you had had a tooth pulled. Though it took some time, it take time to set up two phones a watch and save tons of money on TV internet and phone services. The team at this store was on point when it came to knowing how to care for a long time customer. I have spent hours on the phone and owed more money, so it was a breathe of fresh air to talk to someone face to face and feel like I mattered. Maddy Jamal’s and Fontaine are rockstars!!!!!Sitting here as my data transfers from my old phone to my new phone, watching the three of them work with each customers gives me hope that customer serbvice is not dead in todays day and age. Hearing how they are caring for an elderly lady who is asking many questions that most people would breeze over is amazingly beautiful and heart warming. Making sure she is cared for and explaining why AT&T would want to give a new customer a $100 visa gift card is something I hope someone does for me when I get a little slower to understand an ever changing fast past world.These three need to be praised and lifted up on a national level!!!! The very best in the business 100%!!!!!!

Moe and Erin were helpful when my daughter needed a new phone. I will go there again!!

Great guys!! Helped me get my tablet and phone cleaned up after grandson downloaded a bunch of negative things.

Sean has really good customer service

Great services!! Great management! Very helpful and knowledgeable!

I have a individual plan. I like how its not a contract yet still has its flexibility for me to work with

Very good service from sean, thanks!

Great good customer services 👍🏽

Great staff. Helped me to fix the issues with a new phone and even save me money

Google says closes at 8pm and store closes at 7pm.Worst customer service.These guyz hate customer.

Great really helpful employees

Came in with my wife and did not remember any of our old phone passwords or anything. Abdul help us with new phones and was special to us

The lady was at the store on 9/15 evening tried to send me over her friend store to make some money out of my pocket although i have insurance on my phone.

Perfect job to these guys

The best customer service in the area

Not a safe area was eating lunch next door after buying a phone here and almost got hit by a car

Exceptional young man

Very knowledgeable, and nice personality,

Ghetto location

Ghetto

Love abdul