John Oberg was amazing to work with and went above and beyond to secure the item we needed for our event and make sure we were set up!
United Rentals strives to accommodate our companies needs, whether it befor rental, parts, or service!
Everyone from the rental side to the service end & delivery has been great. kept me informed during the process
Knowledgeable & friendly, every one I dealt with were eager to please!
Brad and the rest of the crew at the Fargo store go out of their way every time we need anything. I deal with a lot of different United Rentals that are all good stores but Fargo defiantly has set the bar high.
Unmatched customer support. Techs are unmatched.
Your employees at the Fargo location need to get on the same page. We called in to reserve a roller and told the person exactly what we needed to do: we need something heavy to evenly roll over the lawn. The person on the phone saw no problem with this and reserved the equipment for us.When we came to get it, we were interrogated as to what we needed it for. When I said again that it was for my lawn, the guy now at the desk said he didnt think that was ok and backed out of the rental. We made a 40 mile round trip and then were told no. This is AFTER we already said what we were needing to do and got an ok over the phone. Keep in mind this is how Newman Field maintains their lawn, yet the guys working thought it was such a bad idea they couldnt rent it out. They thought itd sink or get stuck in our lawn. Good Lord: its not a swamp, simply a bit uneven. They 2 men there were not interested in helping at all, and the one we spoke to was not only a snarky liar, but he obviously knows very little about intended uses. DO NOT DO BUSINESS HERE. Cross the road and get treated better with better rates, honestly.
As for this place, great staff and customer service. I rented a trailer that had light problems and they took care of me.As far as united rental, I dont like that you can reserve stuff on the website that isnt even available at your location. Good thing I called before I went threw the website.Btw, you guys need to get gooseneck trailers!! This is farm country area....