Lots of selections to choose from. Checking out was a breeze and the lady at the counter helped me apply for a jcp card she was very informative and professional I wish I could remember her name so I could give her a shout out. Anyways great experience all around

Would of been better if I didnt have to search for help.

Great store.. always have coupons

They were kind and considerate. My Master Stylist did a wonderful job!

Keep it pretty nice in there. Much more organized than Kohls. Not many cashiers, probably having the same staffing troubles as most businesses

Awesome clothing store that has all the clothes I love. Super friendly staff, greeted me right away, helpful throughout the store,, had some red polos I found right away.

Lots of very interesting merchandise. I was disappointed that a lot of it was not ironed but crumpled from being taken out of boxes. I only remember seeing two employees and thats from two floors at Penneys. We finally had to go behind curtains to find a dressing room. It looked like it had been vacated. Really a strange experience. Not like the panties of old.

Always love the original department stores, if people werent so lazy anymore these would be around forever. Stay strong, youll survive, pennys.

I went in the store Sunday June 6th 2021. I browsed around and there were several good sales items that caught my eye. However, when I went to check out I found very very limited options. The one upstairs was closed -the one downstairs had such a long line that I put my stuff back and left. I will shop online from now on, at least I don’t have to deal long lines

Love this salon. Meagan does an amazing job

I had several returns from online purchases i made before and after Christmas and i didnt have receipts because u dont get actual receipts when u order online. The young lady that assisted with my returns was very knowledgeable in her job and it took no time at all. Very impressed

No reason for me too shop here anymore. Its not you its me.

The clothing and jewelry departments are great when there are clearance sales but the salon within JCPENNEYS is amazing!! Think I found my new hair place. It would be worth the hour and a half trip plus have childhood friends that live in Fargo so its a win win!!! No complaints!

I always shop there a great deals

I used to always buy my shoes there four times a year.I went this time.NO CLERKS No new balance shoes.Very dissappointed

Always has good clearance items. Sometimes the checkouts are a bit crazy.

Good sales, some clothing items have limited selection, need more sales associates.

Slow service is slowAlways have to wait in line to pay.

Beautiful variety of jewelry

Lovely place. Full of life

A good place for clothes and other items can be really cheap or really expensive sometimes

Happy to see this place still here!

Great prices for quality clothing & all. I love the store.

Usually I really love pennys but this time the store was really picked over some hopeful things will get better again!

I had the best experience today at the Fargo JCPenney!!A week ago I stopped in to try some jeans for my very particular 7 year old son. I ended up grabbing 2 pair of jeans and was extremely excited to find a 4 piece suit combo for him as well.My checkout went smoothly and while the amount I was spending was more than I had anticipated, I reasoned that if the jeans were what he liked - I was willing to pay the extra.After trying the jeans on, we realized the cut was wrong and they just didnt work. While locating my receipt I realized I was charged for 3 pair of jeans instead of 2. Disappointed in my own lack of attention, I headed back to the store to return the 2 pair that didnt work.The cashier that assisted me today was training and the manager was telling her about the reasons why they should always scan each item instead of using 1 barcode to represent each of a similar item. I spoke up to defend the original cashier - she hadnt scanned 1 tag for 2 pairs of jeans. The manager gave me a questioning look and I explained that she actually accidentally charged me for 3 pair when I only had 2. But I didnt expect a return for that on the receipt because there was no way to prove that I never received the 3rd pair - it was totally my fault for not questioning my total the first day.He responded saying that he was not going to allow me to be charged for 3 pair when I didnt get 3 and especially since I was returning the 2 I did have since they were not what I wanted.Both the cashier and manager were polite and efficient. I truly appreciate the service I was given today at JCPenney - West Acres!!

Great deals today!!!! I do wish JCPENNYS would get Flirtude undies back in there store!!!!!

Terrible! I purchased a small item online and decided to pick up at main store sixty minutes away, by car. I thought JCPENNEY would have a quick pick up place, like area grocery stores, or other retailers. Curb side. No way! I walked around a huge mall, went up to the third floor, where pick ups were in the same line as returns. Long lines. See pic. When I said something to store manager, about the long wait, she stated it was a busy time of year.

My mom and I went to Sephora for our free bday gift. Great time spent together.

I feel like they are going.out of business, no inventory

This is a very nice jcpenney. Easy access from parking, nice selection, great value and a large store.

I got my hair done by a beautiful, kind girl. She did a fantastic job!

Horrible! No one around to help, and confused staff couldnt correct pricing mistakes

Disappointed. Not the choices I thought there would be.

Penney s in Rochester, MN was awesome. Gal in Fargo was not really interested in showing me anything. Pretty disappointed although had to have the blinds so ordered from her. Wish I would of had the exact measurements when I was in Rochester as I would have ordered them there instead.

There was only one place to check out and I had to spend time looking for it. Stores was messy.

Its a j c pennys with a escalator down but the freight elevator was awesome

Became too expensive. Not enough employees to answer questions.

The employees were very friendly and helpful when ringing up my purchases. The store itself was clean and organized.

The store seemed very empty. Makes me feel they might be closing soon.

Amazing service from the employee Sadio! She was nice, courteous and a model employee. I couldn’t have asked for a better service representative!

Many associates seemed to be standing around talking, and were not of much assistance. The racks were not organized well. Difficult to find the right thing or know what the sale is on something if so many things are in the wrong location.When I left, the security sensor went off so we turned back in case something didnt get scanned properly but nobody working even seemed to look up. I double checked the items we purchased to find out that one item still had an ink tag on it. We live an hour and a half away and wouldve been in quite the bind had we gotten home and still had this on there.Overall an ok selection in store but not much assistance in the store and not the greatest attitudes from the people we did deal with.

Not much selection for kids shoes.

Selection is sparce for some things...hard to find help at times...escalator and/or elevator is out of order all the time yet I see staff using it?? The store needs something to pep it up.

Just seems dirty and really needs an update. Elevator was sketchy. But I had a stroller. Walked the upstairs flier 3 times and finial found 1 sales person. Hiding in a corner. Dont get me started on the bathrooms! Please! All but on faucet was broke. And that one that did work, you had to hold your finger on top for it to work. Toilet area, ewwww gross! Changing table to close to the door and doesnt seem safe.

Escalator broken, one elevator in entire store only two people per trip, took forever! Need to fix and lots of hair clumps on floor throughout store disgusting and dirty! Elevator buttons had mysterious brown goo on them.

Good customer service

Jewelry depth very nice to deal with.

Does anyone even work there? I went in for some custom window treatments and the seller was very rude until she found out I had no budget for my windows and Ive worked in the window department and know its commission based so her treating me like I couldnt afford to be there is NOT how they are trained to act. All customers are important, regardless of budget and after the seller sold the wrong window treatments to me the manager was very unprofessional in our return.

Nice example of the franchise.

A good department store.

Always find great deals day in and day out at this store! Thank you JCP!

Pretty Fine😫

I dont like the store layout. Hard to find help. Macys is nicer. But I did love the sales, the gift options. They had packages there with options I couldnt find elsewhere. They had sample perfumes/colognes in boxes, shaving kit bags that allowed the gift receiver to sample different options then bring in a voucher to receive the one they liked best. Whoever came up with that option is brilliant! If you dont know which cologne is their favorite, you dont have to, they get to choose along with try a huge amount of others for the price of one bottle!

So tired of walking looking for a checkout thats OPEN!!! find one open and its standing in line for 10 minutes. Go back to the old checkouts.....

Little expensive but I would say Ive been there thinking about going someday tommorow

Seriously impossible to buy clothes without trying them on, hire someone to clean the dressing rooms or just quit selling clothes cause its a total waste of time to buy clothes to take them home and than return them. Might as well just shop on Amazon than.

Good selection for clothing at about average cost

I luv going to Pennys and hope that our Fargo store can keep hanging in there. With so many people doing on line shopping they are destroying it for the ones that enjoy the shopping experience strolling through the store seeing & touching what you want to purchase. Please hang in there Pennys 🙂👍

Happy employees

Lots of good sales

They need more checkouts I waited for 15 minutes to get checked out

They are way to eager to help you when you just want to browse. Give me anxiety.

Found shirts for my husband.

The only place you can get a good Levi jeans in different colors and stuff like that

Clothes are sooooo cheap

Needed help in the intimates department the lady was very helpful

Sondra went over and beyond to help me find my order this morning when they first opened that was cancelled since out of stock (last minute) . The store said had two but were no where to be seen. After about an hour going back and forth and checking every single similar item she went in the back and found my order that was cancelled last minute. Overall very patient and professional. It was a headache waiting and trying to figure out the computer glitch but it was also worth it because I needed this item and expected it when time for pick up. Overall a great experience and sales and employees. Im very satisfied

This place is filthy, no employees to be found.

Great place to shop!

This was good

By FAR the biggest store in the mall.Definitely a smidge too focused on selling to women specifically.Absolutely has some of the best deals around if you get in at the right times AND have a Penneys card.Sales are often too plentiful. There is usually something going on, but you really can never tell which sale is the best since they are so often.

Service was friendly. Levi’s are very spendy.

They might be closing alot of these but I can always find something. Purchased over 10 items last weekend.

Amazing sales

Great place to go! Good deals and very courteous employees!

There was no checkout on 2nd floor

Great place to back to school shop. Large selection of clothing to choose from. Great sales and discounts throughout the store. Very helpful sales associates!

I really hope they dont close this place down. One of the best stores n you save a lot too

This store was messy and the staff were not very helpful. The staff were more interested in trying to act cool and chat with girls. When walking around the store, the floors were dirty and there were even dust piles everywhere. Stock seemed to be an issue for the specific items we were looking for and we had to travel to grand forks to find what we wanted. Definitely not a good visit vs the first time we were there

I love it

Love Penneys. Great employee helped me

Where else can you get Izod and Polo shirts on clearance for $1.97?!?? And major sales on all jackets and boots at the end of the season -- great deals! Also, good variety of mens dress clothes!

As long as they continue to be open and sell Levis 👖, Ill always shop here for what we need.

Ok store

Great deals

Went there for dress clothes and was happy to see such a good selection. I love this sport coat. I recommend this place for good clothes and pricing.

It was fine!🙂

Nice jcp!

Decent clothes if you catch the sales and clearance sales it be very inexpensive- I got some big and tall shirts for less than $10

One of my favorite place in town, great place to shop at. There are always great deals and my favorite feature is that there is a wide range of sizes and and the clothes are actually cute ! And dont get me started on clearance and the coupons ! Very Friendly atmosphere, High traffic at times but hey who does not like a good deal. I love Pennys :)

Checker didnt take off my 30% discount coupon I gave to him!!!

There was only one pair of jeans in the whole place that was my size. Not their fault, Im just an oddly built lumberjack looking guy who needs to lose 60 pounds so I can give them all my money. Other than my struggle for jeans... And a lasting relationship... this store is great. Large selection of anything clothing relate. I have even ended up browsing polo shirts, which I hate. Thats how great this store is. The same concept goes for women in my life. Except JCPenny is way cheaper and of better quality.

My go to place for a great selection of quality mens wear. Always friendly helpful staff, clean and well organized.

Nice place

Came into the store to look for a shirt. Found what I wanted on a table that was clearly marked Buy one get one free . Took the two shirts to the register and was told that I could NOT have THAT shirt in the deal because it was already marked as clearance. Called a manager and was told Sorry thats the way it is. I dont think I will ever come back to this store.

Long checkout lines

Love JCP

I was really pleased with the side and selection of this store. It was clean and well organized. However, when checking out, the staff was a little unfriendly despite an issue with their computers requiring me to write a check instead of pay with my bank card. It was no problem, but the staff could have been more polite.

I’ve been to this JCPenneys locations several times over the past month and each time left disappointed for one reason or another.The store is incredibly messy all of the time. I don’t ever expect that everything be 100% neat and tidy, I understand that people are CONSTANTLY looking through things, trying things on, unfolding things. But I shouldn’t go to a corner of the store and find heaps and heaps of clothing on top of tables, heaps of clothing nearly as tall as I am. I was unable to look through some things due to just how massive the pile on the table was.I saw employees on the sales floor standing around, having a personal conversation, instead of actually working.Sales are signed in a way that makes it difficult to figure out exactly what is on sale, for how much, etc. There was a table of jeans marked with three different sale prices, and not knowing which jeans were on which sale turned me away from purchasing jeans there.Size selection for jeans especially is limited both in store and online. Many brands only carried down to a size 4, making it impossible for me to even shop for those things there.I’m really disappointed for these reasons, as I’ve shopped Penney’s, I’ve gotten some fantastic deals in the past. It just seems this location is not being managed or maintained properly.

Lots of merchandise