Don, service department manager was pleasant however while waiting from (1pm to 5pm) noticed no urgency in any of the staff at the front of the house. Several members of the staff walking around on their cell phones for long periods of time. Not a professional experience. The service department appeared to be crazy busy....maybe less front of the house more assistance with service department $$$.

Seemed like nice people. Kept us updated on a used cars availability. Little inventory like most places right now. A little old school with their paperwork.

Valley Import is one of the best dealership/Service area in the Fargo/Moorehead area everyone is kind and willing to help.

Our consultant was wonderful. His initial knowledge was lower than expected, but he was also very new. He got his manager involved right away to answer all the questions we had. He found out any information we needed and made buying the car painless. Plus, he was very friendly so it made any waiting we had comfortable.

Recently brought my Mercedes Van in to clear a Check Engine light and perform the B service. When I made the appointment the estimate was $800 for the B service (basically a glorified oil change) and $1,200 to repair the part causing the CEL - I confirmed the estimate when I made the appointment. I confirmed the estimate via email. I confirmed the estimate two weeks later when I dropped the van off at 8:00AM. Then at 10:30AM I received a call that the estimate was now $1,000 more ($3,000 total instead of $2,000). Horrible example of bate and switch. Its really unethical to tack on $1,000 that late in the process. I asked for good-will which was denied. After many phone calls and much frustration we compromised and landed in the middle. Horrible experience overall.

I recently bought a vehicle a 2016 Tahoe to be exact from valley imports from a Tom walz which was very eager to get rid of the vehicle and I should have seen that as a red flag there was also a mix up and confusion when it came to the paperwork and to my speculation no doubt the vehicle broke down not even 3 weeks after purchasing it and now it sits at a shop waiting to be evaluated the worse part about it was it was 90 degrees outside and all my kids were in the vehicle and when I went back to let them know they just pretty much ushered me away and pretty much said it’s not their problem anymore these people have no consideration and to me are scam artists valley imports isn’t a good place to buy a vehicle they knew I had kids and they would more than likely be in the vehicle if it ever broke down I’m more than positive they knew before hand that something was wrong with the vehicle because what car dealership doesn’t have a mechanic right!!!

I have never experienced customer service like this when buying a vehicle. I worked with Zach primarily, but everyone I encountered at Valley Imports was amazing.

Made an appointment for an oil change and they never did it. I dropped my key off in the drop box and they never checked the box. Never called to confirm that I was or was not coming. Got there after work and had to wait 2 hours for them to change my oil. They didnt bump other services because they forgot to perform my services. I will never ever come here again. Ill definitely be taking my car to Red River Motorwerks.Very very disappointedGave them my keys at 4:15pm....got my car back at 5:55pm

Service manager Michelle is great, very professional. My experience otherwise was very sub par. Brought my car in for a simple key fob to be programmed, which I bought from them for $173. Was told it will be a $129 charge to do the programming. The car went in the shop with two working keys. When I received the car back, after programming of keys and key fob was done, I only received two working keys back, out of four that I wanted programmed. When checking the key fob, it did not work and has not worked since the supposed programming, but they stated it worked when it left the shop. Now mind you they claimed my immobilizer system was damaged and they had to enlist volkswagon to help them resurrect the software in the system, although it worked fine before bringing it in. This accumulated to a $258 programming fee now instead of the agreed upon $129. So I now have almost $431 invested in getting a key fob and have not received a working key fob yet. The only answer I get now is that it will be an additional $129 hourly rate to figure out why the key fob will not work. Now who in their right mind would give them more money when they were unable to complete the simple task for $431?

Nice new environment. Good salesmen. Cant afford a new car yet!

They got a little long winded at times. But always super polite. If one of of the dealers down the road is average, they are above average.

My gf bought a used car there. I was not involved very much. The salesman was outstanding - Dimitry. The finance guys (2 of them) treated the salesman like dirt and my gf almost as bad. They were extremely unprofessional, would roll their eyes like moody 14 year olds, acted like they were truly bothered by helping with financing, rude and condescending to Dimitry. It made her extremely uncomfortable. We might be back but only if we secure alternate financing next time.Sales - outstanding. Financing - fail.

Dropped my car off the night before my appointment. Was fast and painless. They had found the issue and notified me of it swiftly. I was given a car wash coupon as it was below zero to make sure my vehicle got cleaned when it wouldnt freeze. All the little thoughtful things always add up to a fantastic experience!

Very helpful and descriptive. Unlike other dealerships I have experienced, the people at Valley Imports showed me what customer service was all about. I got a detailed video on my vehicle inspection, updates on all work done, as well as options for repairs now and in the future. Best place I have ever been to, I highly Recommend!

Good vibes great shop and customer service

*UPDATED* Alright service but be prepared to spend an arm and a leg on said service. For some routine maintenance they will charge 3x the amount of other dealerships in the region. If you ever request information from them get it in writing. Otherwise, they will fall back on their word in the blink of an eye.UPDATE - Please, for the love of god, do not be deceived by their responses. They do this to flip bad reviews. They also fish for positive reviews after each and every interaction you have with them. Complete with a call from a gentle sounding older woman who conjures images of a sincere grandmother. This is all a tactic. A tactic designed to fight clear signs of consumer dissatisfaction. If you arent convinced, read all of the other negative reviews. They manipulate Google reviews - plain and simple.

We were having trouble with the parking sensors being too sensitive. Couldn’t figure out how to change the settings on our own, so I texted Robbie Seaman, the sales associate who helped us when we bought the car. Robbie did his research, and then created and sent a short video to us. Problem fixed! Robbie has been great to work with before, during and after the sale!

Bought my car from. Here. Great service.

I have always received amazing service from Valley Imports. From buying my new car 7 years ago, to routine maintenance, recalls, warranty work, to my recent repair...always top notch. Highly recommend Valley Imports for servicing your VW, Audi, Porsche, or Mercedes.

Thus dealer is truly a 10/10 exceptional place. I love dealing with them

Had an issue with my GL. While it took some time to diagnose and repair, Don and his team never gave up. I am a satisfied customer.

Keith is the best, he accommodated my schedule outside of normal hours and turned a skeptic into a believer!

I have had great experiences with service technician Keith!! Very kind and attentive to my concerns when I bring my Audi in for service. They do a great job with fixing any issues that my car has. Plus they provide shuttle service and courtesy drivers are so pleasant and friendly. This is very convenient when your car is being worked on. The free car wash is a bonus. Overall great service!

My 2013 Outlander SE was brough into Valley Imports in Fargo to have recall performed. Recall was for the front crossmember becoming excessively corroaded/rusted in areas with treated winter roads (I live in an area that salts most roads all winter) and the control arm was breaking off, removing control from the driver. My research regarding the recall, and my personal inspection of the crossmember lead me to believe it would be replaced --or at least removed and properly inspected. Valley Imports mitigation for this recall was to spray the crossmember down with an anti corrosion spray without removal, cleaning, or proper inspection. Prior experience has lead me to believe without removing the present corrosion, the anti corroasive spray is nearly useless. Many spots on the cross member that had rust present didnt even get the anti corroasive spray on it. I drove 472 miles in total (944 if you count the second vehicle each trip) to get this work done because my wife, 2 kids, and 2 dogs drive/ride in that car, and i want it safe. I also opted to have an extremely expensive transmission oil change done (didnt replace filter....? is there a filter? :D) (was not informed of cost before arrival), my new tires installed/balanced (only one wheel with weights? unlikely...), and other PM service work. There was also 2 additonal wiper motor/arm recalls that were performed. My engine Oil plug has some form in place gasket maker all over it (Valley Import changed oil, didnt replace seal, Oil pan is leaking directly above plug (not present before Valley Imports) valve cover is covered in oil, transmission oil degredation level was not reset (have log on my matco scanner), 3 tires are missing the valve cap covers my wife recently purchased and installed, and the TPMS fault i requested to have diagnosed wasnt properly diagnosed (only 1 sensor is bad, Valley Import told me 3 were bad, and over $1000 to repair). Worst experience with a dealer Ive had.More information, details, photos, and etc available. I would appreciate some refund or a new crossmember sent to my address for me to install... properly.

I purchased my vehicle with Tana M. She continues to take care of me and my vehicle with service appointments and maintenance. Service and care far above your average dealership. The service department had a great crew that take good care of my vehicle and any needs I have around that service. I would highly recommend Tana, Jeff or Kristen at Valley Imports!

Excellent customer service. Friendly atmosphere. Knowledgeable staff. Would highly recommend.

My husband and I were looking for a vehicle for a few days and driving car lots in fargo and we pulled in Valley Imports after hours and our salesman Joe happened to be there delivering a car and came and talked to us and let us test drive a vehicle. He ended up staying 2 hours after hours to help us out and make sure all of our questions were answered.Fast forward to the next day my 5 year old daughter and I drove up to fargo to purchase the vehicle and there was only 1 finance guy on hand so we had to wait a little bit to sign papers and Joe stayed with us again after hours to make sure we were taken care of and he sat with my daughter and talked with her while i was signing papers. The finance guy was also just as awesome and personable.I will recommend Valley Imports to ANYONE who is looking for a new vehicle. I was overly impressed with the buying process. :)We purchased the 2021 Volkswagen Tiguan... I love it.

Pleasant service dept along with the courtesy driver

Valley Imports cared about we were looking for without pressure. Tana went above and beyond, this was our first vehicle from Valley Imports. Highly recommend them to anyone looking to purchase a vehicle.Jay and Darcy

They forgot to fill tires with air.

Had a great experience. Michael in the service department help me and service was on time

We had an excellent experience with Erik Swenson at Valley Imports in Fargo. He was patient and knowledgeable. We had many questions and completely understood everything we needed to know before completing our transaction. The service was excellent from purchase to delivery. We would recommend Erik and Valley Imports.

Great service dept. Couldnt ask for better people or place

I bought a Mercedes in August. (from a different dealer) I live in a rural community. I have a local shop I use for repairs, but do do service work I use the Mercedes dealer typically. Previously, I used Sears Imports in the Twin Cities.I chose Valley Imports because my niece lives in Fargo, and I decided it would be a great opportunity to visit her while I had work done to my car. I called them, and explained the car I had purchased, that I would be traveling from 3 hours away, and that I was hoping to have a good experience with Valley Imports. I have owned over a hundred vehicles and will revisit dealerships that treat me well, for example Sears Imports, or Subaru of St Cloud.At my first appointment, I found out they offer no car to use while your car is being fixed. Also my appointment, put me in a line of cars that had been dropped off, apparently first come first serve. The assigned advisor to me, was gruff, offered no assistance, no solutions, and no apology for the miscommunication. The service that I thought would take a few hours took until the afternoon, so I was left stranded in Fargo, with no car, no place to stay, during Covid. I asked to be notified promptly when my car was done. He never called, but upon returning to the dealership I found my car was in fact done, and also he was nowhere to be found. Someone else began helping me, and I discovered that the changes to my account made early in the morning, were not done so I changed them again. Address, phone, e-mail etc. Then, he returned, and finished checking me out. I guess this assigned concierge is supposed to provide you with some kind of stellar experience. NOT SO. Then I was told my car needed brakes, a blower motor, and other items. So I scheduled that to be done. I returned and had a similar lackluster customer service. 10 days later my car doesnt start, because as it turns out the battery was original, and should have been replaced. Interestingly, enough many items reported to have been done were not in fact done. Also under my hood was full of leaves. WEIRD how you can work on an engine and do a multi-point inspection but magically not move the leaves. I paid them over $2200.00. The managers gave me the run around, and suffice to say..I WILL NEVER RETURN, I WILL NEVER GIVE THEM A GOOD REVIEW. GO ELSEWHERE!

Great group of people. Found extra time to help me with recall work and the courtesy car drivers have always been very pleasant people. Look forward to using them for future maintenance!

Buying my beautiful, pre-owned vehicle from Valley Imports was a very positive and straight forward experience. So much that, I would never look anywhere else.Gordy Brustad was my salesman; truly the best of the best. From my first step into their door until, and, especially after the sale,(a whole nother round of applause here! Thank you Gordy!) the whole experience was different than, and superior to, all previous car buying experiences. No exhausting games and Valley Imports totally worked within my cats schedule! I was given a good deal on my trade in and my new pre-owned.Gordy Brustad and Valley Imports have earned my highest recommendation. They really do listen to and care about their customer during and after the sale. Gordy’sSuperior customer service gives proof to their highest claims of excellent service during and after the sale.I am humbly appreciative,Lynda O’Clare

Our experience with Tana was very pleasant, not at all pressured as some of our past experiences with car dealerships have been. All of the staff that we interacted with were very helpful with the process and made our car purchase experience very easy. We would recommend Valley Imports to any of our family and friends for their next car purchase.

We purchased a VW Atlas, love the car and had good service during the sales process.We do not live in Fargo and we have had to bring the vehicle back to the dealership 4 times in the short 2 months we have owned it for warranty repairs. I understand that we made a choice to purchase a import vehicle at a dealership out of town, but the least they could do is offer a loaner for the time we have to spend in Fargo to get service work done rather than expecting the us to wait in the dealership for 4+ hours or get a courtesy ride. They are the only dealership I know in this area that doesnt offer this service. Its a huge inconvenience. Also, if you schedule an appt for service work, stick to the appt time. Taking a car back an hour after its been dropped off isnt right especially since you require the customer to sit around and wait in the waiting room.Still love the car, but not really impressed with the service experience we have had thus far.

Always great service

I highly recommend Valley Imports for purchasing and servicing your vehicle. They treat you like family. They have exceptional service!!

0 stars. This dealership is such a waste of time.I saw they had a car I was interested in online and emailed to get more information. After sending 3 emails to them I finally get an answer that the car is sold, but they can order me the car (yay) but that’s where the good stuff ends. It was like pulling teeth to get any information from this dealership. None of my questions were getting answered and minimum information was provided. I would send emails with tons of questions and they weren’t being answered. It’s now been 5 days and I’m not getting any replies. The information that was provided was contradictory to what the other sales associate was saying. No one was on the same page, and no one was able to provide a straight answer. The manager was aware of the situation and didnt step in to help once. As someone who is ready and willing to buy a six figure car from this dealership I expected at least very basic communication and customer service which was not provided. Super frustrating and annoying. Would not recommend going to this dealership but, if you absolutely have to stay away from Robbie, and Kristen in sales and the manager Bob. What a waste of time and extremely unprofessional.

The issue with my vehicle went back over a year. I tried to fix it myself, brought to another garage, they couldnt find the source of the issue, my last hope before just getting rid of the car was to bring it here. Valley imports and the technician who worked on my car, found the source and fixed my car and got it running better than I have ever had it running. I may think they are a little overpriced, but fixing my issue is well worth the money I spent. The only issue I had is I had to call in to find out what was going on with my vehicle, which was a little annoying. All in all, am pleased beyond pleased at the work they did!

Outstanding, great. Thanks.

Thank you for your friendly service!

Excellent service, very friendly....my dad took his Audi there and they were very thorough. Michelle Alm is an excellent employee!!! If you have an import car......go here!!!

Update: again they refuse to accept that it was because of their faults that my car is broken again. A timing chain does NOT break within two years on a car that is used only to go to work and home. It simply does not unless the person who fixed it did not do it correctly. The first time they fixed my timing chain it was still making sounds as I drove it off the parking lot so who knows if it was even fixed correctly the second time.f I could give no stars I would. Terrible customer service. They dont care about you even if you bought your car there. They fix a part in your car and it goes bad again 2 years later and since the warrantly is only for one year, they wont help you. Please take your car elsewhere to a shop that actually cares for you and isnt just money hungry. I will never buy a car from here again. It has been problem after problem with them with no solution. I have spoken to other shops who are all suprised i am having to fix a timing chain again after two years. They will sell you a faulty car and the blame is always on the customer instead of on them. I am having to pay over 4,000 dollars because of their mistake. I will be making a report.

I needed to have my battery replaced and Valley Imports got in the next day and I was out in 90 minutes. Great service.

Reece Holland was the best car buying experience my wife and I have ever received. We leased a new Atlas and love everything about it. Reece went over everything a new car buyer needs to know! He went above and beyond and will be buying our next vehicle here as well.

Robbie worked with me to get a good trade on my vehicle. I was very happy with the service and they went above and beyond to take care of issues I had.

Absolutely worst possible service. They charge 3x time to check this or to check that without even fixing the issue that was in the first place. Then they want more labor money to check some more things without even being sure if that is the issue. This is money drain and worst possible service. Do not bring your car here!

I dont believe i will be purchasing any more vehicles from them. There service department is amazing and has always done a great job. I felt judged and rushed by the short staffed sales team. when I purchased my Porsche last year the team was so much better and made me feel welcome as a customer.

On March 18th; a Saturday, I called over to Valley Imports to request information on a used Audi A4 that I found on their website. I was transferred over to one of their sales team members, Tana, who helped answer my questions about the car. Unfortunately for me, I live up in Minnesota, so the drive itself was almost 250 miles away. Even so, I was so eager to see the car that I requested we make plans for that Monday to make the purchase official and voila! That Monday, the car was all mine.A few days down the road I noticed that the right tail light had some burnt out LEDs. Was it a deal breaker? Not in the slightest. Was I sad that my cars bum wasnt fully function? You betcha.I cried to Tana about it and she couldnt have made it easier for me. She told me she would ship out the new tail light to my address at no cost to me. She explained how to get the old tail light out and how to install the new one. We ended our conversation that she would follow up with me in the next few weeks when the shipment is out.I get a call from Tana a few weeks later.Lee, were sending a team your way!Next thing I know, Valley Imports is in Minnesota, at my house, installing a new tail light. As their customer, this was grade A+ customer service.This is my first car and therefore my first car purchase, so I dont have a lot of experience in the car buying/selling world, but I honestly cant think of this process being any easier than with what Tana and Valley Imports has done for me.Thanks again from Minnesota!

Really great place to purchase a new or used vehicle. Joe stepped me through the process and I had so few questions and never felt pressured to buy from him or Valley Imports. The fact is, why wouldnt you. They have a beautiful showroom and garage. You leave with prizes and treats and oil changes. Yay! I absolutely loved this experience.

Valley Imports has excellent service and sales. From making the appointment, either by calling the toll free number or using the online tools, the drop-off inside and out of the weather, the waiting areas complete with TVs, beverages, snacks and wi-fi, or if you choose the shuttle service, all the way to receiving a washed car after the service has been completed. Every service visit checks all of the boxes for me. Thanks

Corey did an excellent job dealing with repair of my satellite radio. He successfully dealt with the extended warranty company that was required under the terms of the warranty to pay for the substantial cost of repair. Many thanks to Corey and repair people.

Erik and Michelle are the best. Their services are top notch just like the vehicles they sell.

The service is top tier. Keith and crew are the best at what they do. Wes is an incredible mechanic. Kept me informed the whole time and took care of all my service needs . Hats off to them.

***UPDATE 1/4/2019I got in contact with Jeff Richmond, the General Manager at valley imports. He was fantastic to work with and helped address my issues. He has made every effort to rebuild the relationship between customer and dealer. I will go back to Valley imports because of his quick response.***UPDATE 12/19/18Valley imports is all but ignoring my requests. This is what happens when you go somewhere else after they do not provide honest service. No Mercedes dealers should behave this way. I will be sending a letter to Mercedes headquarters.***UPDATE 12/13/18Tried to get a trade-in / cash offer on a Mercedes purchased from Valley Imports. Offer was way below book. I was not looking for a great offer, just fair and the offer was not fair. My local Ford dealer offered more on a cash offer, as did 3 other dealers I called.VERY DISAPPOINTING that they did not want to establish a long term relationship. I will no longer buy from Valley Imports, but rather look online for the best deal, as buying from them had no benefit long term.*** Original ReviewBuying experience was great, worked with Steve Dargen. Not pushy or trying to rush us. Had good knowledge of the vehicles we were looking at. I did have a hard time reaching a sales person in the Mercedes department that morning to verify what was in-stock. Have not dealt with service, but will see come in every 10k for service. Email contact after the sales has been quick.

I had a great experience getting my oil changed, even in the midst of a Pandemic. Im moving and had already put it off for 2 months, so I was trying to avoid going during this COVID situation, but it was unavoidable. Valley Imports handled the process very well, even amidst social distancing. They mostly communicated with me through text and email to limit our contact, which I actually preferred. Also, they sent me a video of the inspection and a detailed report. This level of detail and care is excellent, and I appreciate how hard they work to communicate. Im often nervous to take my car in because Im afraid the costs will add up and Ill be uncomfortable, but my representative Levi was great and really helped outline costs for today and then future work to properly maintain my car. If anything, they over communicated, which Im actually very happy with, since Ive had other experiences at a different shop where I didnt feel informed about the work and costs. The use of technology and level of professionalism is unmatched.

Was a seamless purchase. My salesperson has been awesome in this as well as past purchases

Very helpful and friendly! Wayne in the service department took great care and consideration. Thank you!

Professional Detailed Polite Quality Service!I Recently Purchased An Awesome SUV At A Great Price!I Highly Recommend Valley Imports As Your 1st Place To Start Looking!

Always has been a positive experience getting service, they video record their inspections and fix problems after I affirm I want the service done. Very accommodating

Great service, go above and beyond to make sure your happy and get the vehicle your looking for!

Told me I need to replace/service things I’ve done recently. One being flushing the brake fluid, which i already did, WITH them, less than a month ago. Last time i was here told me what was causing a small engine leak, this time tried to tell me I need to pay $130 to diagnose it. Do not come here if you have an older car, they’re just gonna try and scam you.

Jake is the man! Responsive, extremely helpful and very great to work with!

Matt was great to work with. He understood what was important to me and did a good job making my purchase simple and easy. I got a fair price upfront, no haggling. Valley Imports was definitely worth the drive.

Bought a new Mitsubishi from Tim at Valley Imports. This was absolutely the best car buying experience we have ever had. Tim was wonderful. He had all the vehicles that we had expressed an interest in ready for us to view and test drive when we arrived. We very much appreciated his respect for our time being we had traveled a few hours to get the best deal we could at Valley Imports.Most definitely recommend Tim at Valley Imports!

Valley Imports was amazing in helping me purchase my new SUV! I had gotten bad news about my old car and I needed something pretty quickly. They were able to get me into my new car within a couple days and I love it! The team is very knowledgeable and friendly - they do not intimidate you or try to strong-arm you into something youre not interested in. I worked with Tim Blaska and he was wonderful! I highly recommend working with him if you get the chance.

Would not recommend.

I brought my Mercedes sl 320 In because I have a light on on my dash board. I thought the computer needed to be reset because of what I read online. But that was not the problem, it cost me $417.00 to figure out why the light was on. I am happy that valley found out what the problem was as I had it to two different shops who could not help. I was upset but when I visited with my service advisor but he explained why it cost so much to diagnose the problem. I still feel that $417.00 is excessive for diagnosing a light on the dash but oh well I guess that’s why Mercedes are a rich mans vehicle. The reason for the three stars is because of the grease on my center counsel and side of my passenger seat, I am assuming the mechanic picked up the grease when he manually removed my hard top even though he did not have to remove it manually, there is lots of grease around that area. The roof works as it should as I stated when I dropped off the car there was no need to manually remove the roof. There was dielectric grease on my passenger seat cushion I am assuming from when the mechanic removed the roof module from behind the passenger seat. I came from Bismarck and was wasting time in Fargo I dropped the car off at 10:20 A.M. and came back at 2:30 PM the car was done but I never received a call. The other shops did not have the computer needed to hook up the computer I believe it is called the STAR computer that is why I traveled 3 hours to have a dealership look at the car. After the mechanic retrieved the codes instead of trying the module that valley had He kept trying to find open grounds??? and then tried valleys module and it worked as it should. so after paying $417.00 to diagnose a warning light and everything I went through I think 3 stars is more than fair! after diagnosing the problem I was asked if I wanted a carwash, I figured why not. The employee who ran my car through left the car on with the radio on, so on top of it all I now have no antenna on my car. Valley does not have those in stock I was asked if I wanted to come back and have it repaired when they got one in, there are supposed to mail one to me, but I will believe it when I see it.

I locked my keys in my car and called into Valley imports. My wallet, any form of ID (passport, passport card, birth certificate) were in my car from a recent trip. I was told from a different dealer I was going to have to pay for an entire new set costing almost $200. Tyler in the parts department was amazing. He asked me to bring in proof of title and any type/form of ID I could. He got me the key code and explained where Kurt’s was to get just a key cut all within an hour and for very cheap. He was so so helpful and kind! 5 stars are for Tyler.

I was extremely pleased with the service at Valley Imports and Valley Reconditioning. The staff members that worked with me were very friendly, helpful and professional... from the sale of my new car to the follow up services. I was pleased to pick up my car from Valley Reconditioning finding that it was run through their car wash. Very nice! Additionally, I was given a thorough walkthrough on on how to use my new car starter. Thank you!

Low pressure sale with Robbie where he showed true desire to show me everything the car does. Have always been happy with Valley Imports service department as well with Michelle.Easy transaction, fair price.

The staff was great with helping us with our new vehicle. We went on a Saturday to test drive and Matt helped us and got us a lot of information and on Monday we went back to sign the agreement and Eric had everything ready for us. We were very impressed with the level of service we received.

Courtesy driver took off without telling me, I cant get anyone to return my calls, the service people dont seem interested in providing service.

I brought my car here to be serviced. The service staff was very friendly and welcoming. The oil change included a car wash and inspection. I even received a text link to a video walk through of the inspection...really cool! They truly offer premier service.The sales staff was incredible, as well. I was interested in a few vehicles on the lot, and they were happy to answer all my questions.I will definitely return here for my vehicle service needs!

I have only received top-notch service here. Dzmitry goes above and beyond to make customers happy. We are recommending this place to everyone.

Cory was very professional. He made sure we were taken care properly. We will return to Valley Imports for our future business.Thank you, Cory!!

Professional, knowledgeable, no pressure salespeople, great service department

All the staff we interacted with were exceptionally friendly and helpful. We worked with Matt Pyle. He was patient with all my test drives and very knowledgeable. He made the purchase process very easy. Highly recommended!!

Every time I bring one of my two vehicles here, everyone is so friendly and helpful! I’ve had experiences with 3 different service advisors and they are all so kind, patient, and thorough. They always share a video inspection of the underside of your vehicle. The service technician introduces himself and is very thorough in explaining exactly what you are looking at. A very nice touch so you can see what they are talking about and you don’t have to wonder whether a repair really needs to be made. They are great about explaining any service work that needs to be done or if there is anything they find that might need repair/replacement in the future. They offer shuttle service, always greet you with a smile and you are given a detailed print out of the services performed, the inspection of your vehicle and any suggestions or repairs that are needed. I enjoy bringing my cars in for service at Valley Imports, they make the experience pleasant and easy! Customer service is always top notch!!

Very easy to work with, prompt service!

Very nice Service Department

Bought a Volks GTI at Valley Imports a couple weeks ago and felt they did a good job helping me out as soon as I got there. Got reasonable value on the trade in as well.

Valley Imports always goes above and beyond to make sure that you have a good experience. They are so nice and kind. I recommend them to everyone! You are not just a number to them.

-Joel was very eager to satisfy my purchase goals focusing on the smallest of details in such a timely manner.-Levi was overly patient answering all of my questions and scheduling my first service check.-Wayne was ultimately my favorite, his ability to keep you laughing while multitasking, answering phones, printing paperwork and keeping several customers (happy spirits) up at once with such positivity & clearing up any of my confusion effectively.In my opinion they all get 10stars !!!Thank you gentlemenA+++

The 40k and 50k oil changes left me less than impressed and the 3 recalls I had addressed in March were not getting resolved. Josh and Brian went abive and beyond to rectify the issues and I was very impressed with their attention to the matter and how quickly it was resolved. I went from incredibly frustrated to pleasantly satisfied. Plus I got to drive an Audi for the day.

The Audi was due for its regular oil change. This is my commuter car and I put on around 100 miles daily. I usually bring it in for oil changes every 5,000 miles. I schedule my appointments online which is really easy. Customer service is always top notch. Although I bought the car used, Valley Imports sold this car brand new and has done all the regular service on this car since. They have always done a great job for me. I really like the quick video that the technician does when they inspect the car during each visit. It really keeps you in tune with what is going on with your car and any issues. Thanks

I recently purchased a new Volkswagen from Valley Imports and couldnt be happier with the experience. Valley Imports didnt have the specific vehicle on the lot that I wanted (model/color/options) so Kristin and Erik went out of their way to find the vehicle and delivered it to Fargo for me. The purchasing process was streamlined and straight forward without hidden fees or excess pressure to purchase accessories, service plans, or warranty. I received the exact vehicle I was looking for and at a fair price.I personally dont enjoy shopping for or buying new vehicles but Valley Imports made it as enjoyable and seamless as possible.I highly recommend Valley Imports for your next vehicle.

Excellent service. Did not need to remind the dealer that a prepaid contract existed for this service and the vehicle. Everything was handled promptly. Highly recommended.

I recommend everyone to stay away from Valley Imports if you are buying used. Purchased a newer car with very low miles. A few months down the road, I get an error stating that the car will not start after 300 miles. Bring it in because I purchased a new car to avoid these issues. They offered me 33% less than what I bought it for and will only take a trade-in. I literally purchased the car from Valley Imports just a few months ago. The excuse they use for this is Well, this is what the car is being sold and bought for at the moment. Just a few moments ago, you sold me the car for 33% more than that, so I find it hard to believe.

We had to have our car fixed and serviced. They towed our car, did the repairs, and the service maintenance. It was done in a very timely manner. Everyone was very helpful and pleasant.

Had a very good experience buying a car here. They were very upfront and competitively priced. Maintenance shop has always been quick and professional. No complaints!The facility is clean with a new remodel recently. Plenty of space. They pull the car in if it is cold and you want to look at it. Sales staff is polite and professional.Maintenance is a bit pricey, but any dealer is. I have not had any issues with them.

We had a great experience, very friendly, helpful staff.

The sales team at Valley Imports went out of their way to make sure we had a great experience purchasing our new Jetta. I would highly recommend this dealership if youre in the market for a new or used vehicle. Their service team is top notch as well. Ive been taking my 2013 Jetta there since new, and have never had a bad experience. Valley Imports is the only place I trust with my Volkswagens.

Very honest dealership BUT need better salesman and...

Customer service is always great!

If you are looking for a dealership to help you find the best car for you and not the best car to boost their sales...THIS IS THE PLACE!! Everyone was super nice and treated me like family. Thank you so much Lisa, Matt and Todd!

Valley Imports knows how to treat a customer. Top notch.