These folks really take care of you and are very knowledgeable. They make things fast, give expert advice and have everything you need. Forget the big box stores

I use to love this store but there mask mandate and fearful acting employees.was over the top. Im glad they lightened up a little. But I ended up giving my money to other stores that were not do weird.

Great place. Awesome help.Had a broken leaf spring bolt. They hand picked one for me and offered to loan me tools if I needed.

This is my first review so pardon me if it’s not typical! This is definitely the cleanest Ace Hardware I’ve been to and it’s in a very convenient location, however I witnessed something pretty strange the other day. One of the employees, a bigger guy, suddenly stopped helping the guy he was with and was taking pictures of the kids working the till. It didn’t seem like they were aware their pictures were being taken... meanwhile the guy he had been helping was standing there clueless. Maybe it’s a policy they have or something but it was creepy at the least. Other than that experience, decent store. Help is offered the second you walk in :)

The staff service over 20 super knowledgeable very very helpful friendly like youre in the neighborhood growing up with them, the 20 somethings on the register not so much

How does a working person shop at your store during the week,You open at 9 and close at 5,must be nice I continue on to Yarmouth where Coastal Ace is open to 6 pm All week

Very helpful staffA pleasant experienceWas in an out fast

I miss the good old days when they were open until 6. Guess that ship has sailed. Working people be aware and go on weekends. Retirees go anytime!

I ordered an EGO Hedge Trimmer through the Ace website for pickup at this ACE location. I got a call saying it was ready for pickup - so I headed to the store a few hours later. When I got to the store I was handed a box that was very beat up. After putting it in my car, I decided I should check out the item before leaving due to how damaged the box was. Upon opening the box I noticed that the product was dirty and didn’t seem to have all of its packing materials.I came back into the store and told the person at the front desk (who had given the item to me) that the item looked like it had been used and returned, and that I would like a new one that hadn’t been opened. The associate told me that I would need to head to the shop in the back to talk to the associate back there. I then went to the shop and said the same to the shop associate - his response was “that’s the only one we have - if you want to return it, go back to the front of the store.”I then returned to the front of the store and a woman offered to help me at the paint desk. I explained what happened and without her even looking into the box she said “so you’re unhappy the box is damaged, do you want to speak to the owner?” I told her no, I just don’t want this used item, I paid for a new one. She then agreed to take it back and said “I’m going to mark this as defective.” Are you kidding me? The unit 3 employees were trying to tell me was fine is now “defective”? So now you’re fraudulently setting up a defective merchandise return with EGO?It’s clear that the unit was either a return, or display model that nobody took the time to even clean. If it was a display model - don’t you think it should have been cleaned before giving it to me, especially during COVID-19?I left this store and went directly to Home Depot since they had 8 of the same item in stock, and at the same price. I bought the item at Home Depot - and guess what? It was poly-bagged and packed better - unlike the one from ACE.I understand that sometimes you get an employee that doesn’t make the best decisions - but I talked to THREE employees at this store about this before leaving. The correct response from them should have been “I’m sorry, this was a display model - do you still want it?” Or “yes, this was a return - do you still want it?” - they shouldn’t have just denied it wasn’t in new condition. It clearly wasn’t. So much for the “helpful hardware folks” - next time I’ll just buy elsewhere.

I called to ask if they had a certain kind of lightbulb in stock that I was looking for. My company has purchased this product many times before (in store or they order it for us when not in stock). The man on the phone asked me for the product number and I started to read the number I had for a specific brands version of the product. He interrupted me and said no no no the Ace number. How would I have any way of knowing what the Ace number for the product is? I told him I didnt have it and tried to be descriptive with what I was looking for. I said it was a U-Bend style bulb and he said he had never heard of that before despite this being a pretty standard type of bulb. He said they didnt have anything like that in stock and when I asked if he could order it he gave some excuse and said no. I told him Id try ordering from somewhere else, so they just lost that business. I felt he was condescending and did not try to be helpful. It was disappointing because whenever I have gone into the store the employees usually ask to help me right away to find what I am looking for.

The little old lady that works there is very friendly,she reminded me of my grandmother who has passed away

I do a lot of work in Farmers I go there all the time you walk in they help you find what you need any questions about it they answer them great hardware store

Decent. Big selection. They have an attitude there like they are doing you a favor waiting on you. And, being in Falmouth, they charge you extra for it. This isnt an isolated incident either. Ive lived on the Foreside 10+ years. Same story whenever I go. I actually avoid talking to them if possible.

Excellent customer service time in the boys always take care of me and my family not like some other places in town

Lines are long as only 1 person on the register but 2 employees standing there at the door to greet people. Makes no sense

Needed our sliding door screen re-screened. They said one to two weeks, which was fine with me. Three days later they gave me a call to tell me it was done. It looks brand new. Nice job team.

Bought a brand new 2-stage 24 Ego snowblower on 10/31 as they were selling out at most stores and wanted to be ready for snow. First snowstorm we had was night of 12/5 into 12/6. Got about 3 of wet snow. Should be a piece of cake for this snowblower that claims it can clear up to 15. The snowblower would get stuck and spin after about 8 to 10 of clearing (once it had a small pile in front of it to push through and throw), or due to it not being as heavy as a gas blower, would start to walk up on top of the snow instead of cutting through it. Borrowed my neighbors Ariens and cleared my driveway with no problem.Called ACE to work out a return, and was told I cant return it. They dont take back anything used, and that I would have to deal with Ego. Ego says I have to deal with ACE because the unit is not defective and is still fully operational. Based on other reviews below I would avoid buying anything Ego brand in particular from ACE, seems they have no intention of backing anything they sell.

Gave them a ring to inquire about a belt for my lawn tractor. After a long sigh the man told me he had no idea. Ill be sure never to spend a dime there

Helpful flawless ordering. This ace stands out for friendliness.

Awesome customer service and good selection of products for good price. They helped me pick out a power drill for my needs.

Attentive, prompt and very helpful. Which is rarely the experience I have at other hardware and building supply stores these days.

Sevice was excellent

Great alertness to somebody looking for stuff! And if theres not someone moving really slow in front of you, its great for a quick visit as well! It really does remind me of what Mom and Pop stores always used to be!

The staff is always eager to help and they have just what you need.

Knowledgeable staff

Cool place. Nice customer service.

Excellent customer service, they didnt carry an oddball size Pex tubing I needed, but pointed me in the right direction!!

Rude people at this store. I left the store in tears. Devastated and humiliated

Great place with very helpful staff. Shop local! The community you enhance will be your own!

I go here because the employees are happy to be at work and appear to love helping out customers.

Lots if hardware & tools. GREAT...helpful & friendly associates.

Knowledge associates. Glad to see people who like their jobs

Great locally owned hardware store, knowledgeable staff. The only thing missing is the old creaking wooden floorboards...

Everyone was so kind!! The older gentleman that cashed me out was just great!! And funny😁

Friendly staff and good selection.

Great to still have small friendly stores like this to go to.

Tremendous inventory, fair prices, and always friendly, very, very helpful and knowledgeable customer service. What more could you ask for?

Have most everything you need, knowledgeable staff and easy to get to and park.

Very helpful. Great Uhaul center. The clerk helped get everything I needed.

Has good variety of hardware

Excellent customer service, unlike the big box stores.

Every single person here has been friendly and helpful, I hightly recommend it.

Its so wonderful to go to a store where one can locate actual employees, and they actually know stuff about their goods.....

Good selection. Seems pricey...

Employees were very helpful and readily available for assistance.

Good service and fair price

Helpful staff who know their store

Always very friendly and helpful.

Friendly, VERY helpful

Very helpful.

Got my Yak Trax there

Great customer service

Good

Always helpful

Nice store

Helpful hardware

Very helpful