Shawn Stanley is as good as I can imagine . He is amiable, personable as well as professional in his demeanor. My age-group is generally not tuned in to this industry and rely on competence but even more importantly on honesty.T-Mobile is lucky to have employees like Shawn.

I’ve been coming to your Falmouth Mass store since T-Mobile took over Sprint. The store staff has been unbelievable helpful as product knowledgeable! I couldn’t be more satisfied! Ask for Shawn or Matt when coming in. They are the two guys to talk to.

Everyone there is very helpful and very nice. I always have a goid experience evertime I go in there. Thank you to all the staff at Falmouth t- mobile

Cant believe how easy my experience was at the store ! Shawn helped me get my new phone, he was able to transfer everything I had on my old beat up phone onto my new phone, and made sure everything was there before I walked out. This guy was awesome, helped me and some one else out at same time and never missed a beat.

Sean and Matt are the Dream Team. I had to visit T Mobile for 2 phone upgrades in the space of 2 weeks, and I cant rave enough about the experience. They were professional, but I also appreciated their warmth, humor and good nature to make a usually tedious experience very pleasant. Good Work Guys!

Came in with a complex transaction (picking up new phone, on a new account that my husband opened the week before). Shaun was solo employee & had multiple customers. He stayed calm, was incredibly efficient. All left happy, including me. SO glad to have switched to T-Mobile!

Shawn is quite literally fantastic. His patience and ability to interact with multiple customers at the same time are unparalleled! Without a doubt one of the smoothest experiences I’ve had. I upgraded my phone, to which he gave me a rundown on my options and what would work best with what I required from a device. I went with the Samsung S21, and I am obsessed! If you are looking for a knowledgeable, efficient, and pleasant associate - Shawn is your guy!

Fantastic customer service from Shawn in Falmouth. Not the first time he has exceeded my expectations. I can see why he has been with Sprint/T Mobile for a while.

Came in because old phone wasnt working, Shawn the only guy working at the time, was dealing with 2 other customers when I came in, greeting me at the door and behind helping me at same time. Juggled 3 different people with 3 different problems all at the same time, and all of us left very happy. if you goto any T-Mobile, goto Falmouth and see Shawn !!

Shawn in Falmouth ma excellent.went to mashpee had issues of associate changingSecurity and how I personally how I had it set up left store with bigger problem then I went in with.Shawn had to undo all there workWifi and securityPlease thank Shawn big aplus

Matt is wonderful! He got me into a new phone helping me with even small details! Go to Matt @ TMobile on Davis Straits! Best service, evah!

Great phone, go see matt and kenny at t mobile store. sprint and t mobile. thorough and transparent very good job

T-Mobile has better cellular service in my area with excellent phone deals but I had to wait over an hour to talk with a rep in store today. He was working alone in falmouth

Muhammad was extremely helpful and knowledgeable in helping me switch from iPhone to Android today. While being extremely thorough, he held friendly conversation and made sure I fully understood everything that was being done. I will be returning here for my future needs!

Cyrus was absolutely amazing !! Made the experience so smooth and funny. Great customer service and so knowledgeable!

I lost my phone off the back of my truck but it’s insuredI came back to Falmouth Sprint where Sean and Tim originally sold me the three iPhone 11’s for myself and my daughtersYesterday Tim helped me print out and photograph the affidavit, pics of my ID and receipt, which helped me get my new phone overnighted to my house today!!!When it came it wasn’t activated so I came here again and Sean helped me set it up BUT found I had nothing in the iCloudHe was able to restore all my contacts and photos through my gmail!!!These guys are amazing and I’ll only come hereThank you guys!!!

Shawn literally saved my life

AWFUL employees and service. I went in to add my wife to my account and right away the Indian told us he couldn’t help us today. In trying to figure out a way we could solve our issue he proceeds to swear at us and say things under his breath... needless to say I drove 40 minutes away to the next Sprint store and was happily greeted and help with no issues. DO NOT GO TO THIS LOCATION

My name is Maria I came into your T-Mobile store today in spent 2 and a 1/2 hours with a young man named Sean Only waas he knowledgable about the product itself he had the patience of God Explained everything to me even though I was repeating myself over and over This is was a day I soon wont forget I gave him 10 golden stars

Just drive to Mashpee or Hyannis.So much easier.Staff here is recycled Sprint sales people who dont know T-MOBILE products or services etc.The images arent even the actual store!How lazy of the employees and owner.And if youre a Sprint customer...theres a Dollar Tree across the way that sells a 6 pack of straight edged razors for $1.Youll only need one really.

Shawn show and play out what Customer serves really is today, he was so so great he make a customer feel well please and satisfied .thanks u make my day.

Excellent all my problems were fixed Thank you😀✌️

My problem was solved and I was taken care of thank you!

The guys that are employed to supposedly be knowledgeable pertinent to information regarding products and services provided, are CLUELESS! WAITED 20 minutes for an employee to arrive late to wait another half hour on the second day(had to come back) to end up at square 1. Fools quite honestly.

Nice staff working there BUT, currently very unhappy with them. Went in to their store in late May to lease a Samsung S-9. They told me there was a special for all Sprint customers who were upgrading, two leases for the price of one. My wife was with me and I decided I may as well get two phones after all, the same price. Since then I am getting fully billed for two phones at $33 per month each. Have contacted Sprint twice about this and have gone back to the store, assured it was taken care of. Now Sprint denies that program exists. They say its only if you activate a new line. Thats not what I have been told now 3 times by the store managers.I want to get this remedied but cant go to the store constantly. Was I lied too? A con job? Im starting to think so.

Called them up to see if I can do some business with them. I was cut off in the middle of explaining my situation and was told I was going to talk to a manager. I asked “the manager“ for his name and he didn’t want to give it to me. I automatically felt like he was assuming I was trying to do something shady. I was trying to return a phone from one account so I can set up my own Account with 3 more lines. After that phone call I decided to go to Verizon where everyone was extremely helpful and I ended up getting 4 new phones. i just want to thank the manager at sprint. Although he was completely unprofessional, he at least made me realize that sprint wasn’t a good fit for me.

Helpful but merging with t-mobile.

Went into the sprint store while on vacation with my wife and kids, By far the best customer service experience i have receive in quite some time. Staff was knowledgable, Respectful and courteous. Recommend to locals who want to receive great service

Everyone there is very knowledgeable and helped me so much! I’ll never leave sprint!

Thank youDavid Di Luigi... offered far superior service and explained all benefits of Sprint vs. my now former carrier ATT... saving over 75.00 a month for the exact services... highly recommend Sprint and Mr.LiLuigi expertise . Thanks again

Very helpful, took the time to help me with my questions

Very, Very disappointed with this store. I recently went into the location because my IPhone was not working. I was told that I need a new IPhone. Do to the service being absolutely terrible I decided it was time to go back to Verizon. I asked the two male workers if I moved my two phones to Verizon how much would I have to pay Sprint. They both informed me on several occasions that it would be approximately $60 I would owe to sprint if I went to Verizon and brought my phones. Later that day I did just that. I recently got my final bill from Sprint and they are now charging me $288 for the phones, which I was told it would be approximately $60. I called Sprint cooperate office and they would not help me whatsoever. They told me to call the store to see if they could help you. I then called the store and spoke to the store Manager Benda. Total waste of time... I explained to her what happened and she informed me that she cannot do anything because I am no longer a Sprint customer and that she will talk to her staff. Are you kidding me... I told her that I was going to call the Better Business Bureau and she said ok and proceeded to tell me to have a nice day.

Good employees. Sadly Sprint hasnt done as promised.

Sprint store in Falmouth near Casa Vallarta, Excellent, knowledgeable staff, Juan, our sales rep, a 5 star rating, very helpful. Recommend to all !!

Very nice people always willing to help me when I have a problem and quick to rectify it

I dealt with Juan in falmouth. Perfect experience. I would rate him a 10

Used to be you go in they would actually help you, now you go in the store they say they cant help or dont want to bother helping you... customer service not at falmouth sprint anymore.... they treat you like you are an inconvenience..

The employees..particularly Mr.DeLugia are professional, friendly and knowledgeable. They give the time needed to solve the phone problems every time I go in.

It was ok 👌

Deceptive sales practices. They will try to force you into contracts and lie to you . BEWARE.

Worst experience in a phone store ever

I dont have sprint service, but employee helped me anyway!

Always ready to help

Not OKAY.

Shawn Stanley is the best!!! He really knows his stuff for sure!! If you see him tell him krissy sent you! :)