Ive gotten my past two vehicles here, New to me/used.I went back for a second time for a reason. Their used cars are priced well, and unlike some other dealerships who try to shake loose every last penny you own.They did the best they could to get me in & out as fast as they could with friendly staff.

This was the best experience that I have had when buying a new car. My daughter and I both purchased cars from Andy and he was beyond helpful!!!!!! We had checked out another VW dealership and the man there was so pushy so we decided to stop at the Falmouth dealership before changing brands of cars..Andy was the BEST!!!! He is helpful honest and very knowledgeable. I highly highly recommend Andy and this dealership!!!!!

Horrible experience there today. Long story shorter...I told the salesmen that I was on my way to buy, put a plate on it and set it aside. I drove a similar one the day before.I wanted the one at Morong because of color and less miles. Got there shortly after and a different sales lady stole the car out from the salesmen knowing I was on the way.The salesmen said nobody was on the lot when I called and he would. I was there in less than 15 min.I got there and the lady was pulling the car out.The people there took out the car and wanted to see if they would give them what they wanted for their trade.Morong wanted me to wait to see if they took delivery. Definitely not!!They lost a definite sale and any future buisness! The manager said customers on the lot are priority,even after I explained the situation of me calling and saying I was on the way.Not a good way to be treated. Imagine what their service is like if this is how the sales side is!!

Their lead times for service are a bit ridiculous, but Shannon and the parts department are extremely accommodating. Great team in place!

Scheduled the annual service appointment for my VW, was able to get on the schedule within 2 days of calling. Dropped my car off the morning of the appointment, and it was done less than four hours later. Great service, was called and informed of the scope of work prior to receiving the invoice. Got the invoice via email, paid online, and picked my car up at 4:30 the same day. Seamless process and top notch service.

Excellent and reliable customer service for my 2009 Mazda6. A super follow for service that requires a dealer. Closest Mazda dealer after Prime closed. A little pricy but work came in under estimate. Will return, maybe to buy a new car..

We had car trouble on the way up to Camden maine and luckily we found Morong.Our car broke down on 4th of July weekend and, Dylan in service was our hero. He made everything easy. He found us a loaner. He took care of everything. It was one of the best service experiences we’ve ever had. We’re so grateful to dylan and the morong team.

Morong exceeded our expectations, we had a great experience and will not hesitate to return in the future. The sales department was excellent! Not pushy and they made sure we got what we wanted.

Have been looking into a new vw. Spoke with Norma, such a sweet woman. Really knows her stuff. Look forward to shopping with you soon, Norma!

Worked with Norma when looking for a car here.. very nice place and very nice sales person. I will be going back for my next car too!!! thank you all.

I had a great experience at Morong. Dan (salesman) was friendly, knowledgeable and patient. As a customer Im very skeptical and cautious when making such a large purchase but Dan made this process easy. The first set of numbers were great without having to deal with the hassle of haggling back and forth. Matt in finance was very personable and clearly stated how all of the extras worked without being pushy. Never in my life did I think I would give a car buying experience 5 stars but Morong you earned it!

I absolutely loved working with Morong! Ted Cianchette helped me every step of the way in purchasing my first car (a beautiful 2013 VW Jetta). My dad bought his car from Morong just before I purchased mine and me/my family will certainly be going through them again. Thank you, Morong Falmouth!

Awesome experience. Ted rocks!!! Love Morong Audi

Wonderful place to buy a car or have your car repaired. Very polite employees made me feel like family when I needed my car repaired

I had an amazing, easy, honest, and quick experience buying my 2018 VW Tiguan from Morong Falmouth. All of the employees I worked with went above and beyond, from Matt Sowles, Andy Rogers, as well as the finance Dept, im forgetting the womans name....I will never go to another dealership again! I love my new car!!!! ♡♡♡♡

Four days before we were to leave on our honeymoon road trip across America in our 2004 convertible New Beatle an EPC and engine light came on. We called and they took us right in. The next morning Dylan let us know what repairs needed to be done to insure a safe trip. Dylan in service was very thorough in explaining everything. He moved around the schedule so that we could have the work done before we had to depart to make our first reservation. We are 1200 miles into our trip and our car is running very well. Thank you Dylan & Morong VW, Falmouth Maine Service & Tech team! Great job!!! I would also like to thank the lady in service, and the gentleman in sales who were also very helpful & kind. Thanks, Lisa Pimental

My car was done very quickly, and when I picked it up, it was beautifully washed. They found a nail in my summer tire that we had missed (very grateful for that). We appreciate the tight COVID 19 restrictions that Morong is following.

Brandt couldnt have been nicer or kinder..the best

Excellent experience at Morong.Mat, the owner, really hooked us up when we had issues at Newcastle with a lemon Jeep. Keep in mind Morong is NOT a Jeep dealer, but they happened to make this work for us. A loaded, mint, 14 Grand Cherokee Summit, ready to go.Dylan took care of the procurement and keeping the Jeep off the site and into the service bay for our purchase. The Jeep left spotless, well detailed, and with fresh new brakes all around.The buying process was fast, got a great rate through a recognized national bank, and my kids had a place to hang out for 2 hours (with food) and no fuss.Would do business with them again, but I see myself keeping this ride for a while.10/10 would recommend. Trust me, Im a Local Guide, I get around!

Wish they had prices displayed on the windshields of the used inventory.

I had a very satisfactory time exploring lease and purchase options with John Phillips at Morong. I had some very specific requirements, and John worked hard to try to meet all of them and then in securing the vehicle which met those specifications. He kept me posted on progress throughout the period and made the final visit for the pickup very efficient and agreeable. I also had a cordial time with Jordan who oversees the financial details of my lease. All in all, a very pleasant experience.

Good customer service, but due to covid restrictions, a little bit confusing.

I needed a new battery for my key fob.I stopped in and was welcomed immediately by 2 peopleThey changed the battery and there was no charge.Thank you very much

Ted was by far the best car salesman Ive ever met! His professional and knowledgeable demeanor far exceeded my expectations. He made the purchase of my Q7 easy and enjoyable! I was impressed with his follow-up even after the purchase was complete. I will visit Ted again when I am in the market for my next vehicle. Morong is very lucky to employ such a great salesman.

I always love looking for a new car but I hate the process of buying a car. That all changed last week when I went to Morong in Falmouth. I worked with Ted. He never tried to talk me in to anything. Hes easy to talk to and the opposite of what you expect at most dealers. I truly believe his goal is to get you what you want.Then came the part I really hate. The long laborious paperwork. Dave made that easy. He walked me through it pain free. I enjoyed working with him. Totally unexpected.During my forty years of driving, this was the easiest and most pleasant purchase yet. I dont write many reviews but I hope that this review gets at least one person to walk in and ask for Ted. You wont regret it and he deserves it.Thanks for a great experience.

I walked in browsing for a new car, and ended up driving off the lot with my new 2018 pre-owned Mazda. Norma was excellent to work with, was friendly and very helpful. I felt she had my best interest at heart and helped me get the best deal for the vehicle I wanted. I love my new car! Thanks Norma!

Despite my Service Advisor knowing that I have a tune in my car the service dept. updated the cars software and deleted my tune without any warning. This means I have to shut down my 2 businesses for about 3 hours while I travel an hour down and another hour back to have my tune reinstalled at a cost of $65. I should have been consulted about the update BEFORE it was performed so that I had the opportunity to decline the update and save my time and money!! Inexcusable!!Also, since I now have the stock Audi tune installed I checked to see if an issue with my auxiliary heater controller was fixed. Its not. I was told the issue was because I had an APR tune in the car and not the stock Audi tune. WRONG! The computer still cannot find the auxiliary heater controller. Apparently no one knows what theyre talking about with this issue and its still ongoing at this point......And, finally, I will be buffing the scratch marks out of my cars paint very soon from where the service department washed my car during the auxiliary heater episode this last winter when I had a big, red placard hanging in it asking that it NOT be washed.I hope others have better luck with the service department at Morong Falmouth. At this point, I absolutely cannot recommend them for anything.

The guys at Morong in Brunswick - Charlie, Matt and Stan - couldnt have been friendlier. The, without a doubt, best, easiest, no-pressure, fair car buying experience I have ever had. I actually enjoyed it! (And how often can you say that?)

I had been searching for a car for a week and had dealt with many different cars and dealers. Within 5 minutes in this dealership I felt at ease and was the most pleasant car buying experience thus far!! Great place. Great people. Great experience!

We purchased a car from Ted and cant say enough good things about him. He was patient and listened to what we wanted. Matt did our financing and he was very quick and got us a great rate. We have purchased many cars at various dealerships and this was the best experience yet. We will definitely go back to Ted in the future.

Absolutely the best car buying experience I have ever had. Andy Rogers is fantastic. I couldnt imagine a better place to buy or lease a car. I am so happy with my decision. I love my Mazda 3 - zoom zoom.

My family was extremely happy with all the cars they bought at Morong and they highly recommended I go there for my next car. So I did and I have to say that it was the most pleasant car shopping experience I ever had. Thank you John P. and Morong team for being so lovely.

Tom Seymour offered great options and very professional data for us to make an informed decision. The deal was terrific, and he went out of his way to accommodate our needs. He and Ann Cote made every effort to find the vehicle we had ordered, and they offered us several choices until we were satisfied with the right vehicle for our needs, desires and budget. Paperwork with Mel Hatch was also smooth, clear, and quite professional. She even took the time to explain to us the different credit reports and how to register the vehicle.We would wholeheartedly recommend this dealer to any of our friends!

The whole team went out of their way for me, even going so far as to stop by my house outside of work hours to pick up paperwork. Just an amazing experience all around. If you appreciate honesty and integrity, look no farther.

I’ve bought numerous cars from a variety of dealerships in southern Maine, and none of my car buying experiences have come close to this experience it was honestly that good. I walked into the dealership knowing the exact car I wanted, how much I wanted from my trade, and what my maximum monthly payment was. Every single criteria was met - I got more for my trade, my monthly payment is below my target, and I drove off the lot in the exact car I wanted. I was treated with respect throughout every aspect of the process. It doesn’t get better than that.

Highly priced service for no reason, they try to take every single chance to charge you for nothing. Before you head up to them, do your google search and check with other VW dealerships around

Just purchased my second vehicle from Morong Falmouth. They gave me a great value for my trade in and helped me decide what I wanted in a new vehicle. Ted was very helpful throughout the process. His approach was fair and resourceful and I felt very comfortable making the decision in my own time. Definitely an enjoyable car buying experience!

Morong has always been responsive and quick to assist with any car issue I’ve had. I’ve purchased a new car there and also had prior car service performed that exceeded my expectations. Loaners are always available and their service reps seem bright and on the ball.

I would give this dealership 10 stars. I stopped in on a whim to look at an advertised car, to find it had been sold earlier. Instead of leaving, we were offered other options, one of which suited my needs even better than the car I originally came to look at. Through the process, our salesman, Andy Rogers was professional, kind and relentless in his effort to make sure our experience with the dealership was exceptional. It was. I hope to buy every future car from Andy and this company.

Excellent service every single time by Mark DiNallo. Always kind and always willing to go the extra mile. Great guy! Glad he is my lead service consultant. Mark is always quick to respond to my phone calls and emails and offer solutions when I have any issues with my Q5. I have been seeing him for five years now and completely trust his opinions and recommendations to keep my vehicle running great!! He is wonderful!

Weve now purchase 3 cars from John Phillips at Morong Falmouth. This time it was the Volkswagen Atlas. The dealership has been good to us. They appreciate our business and work hard to meet our expectations. Im happy.

I had a great experience recently purchasing a car at Morong in Falmouth! I worked with Andy Rogers, who was extremely knowledgeable, very friendly, and went out of his way to make sure I got the vehicle that suited my needs/wants. During the process, there was a minor issue with the car, but Andy went above and beyond to get the problem resolved. He brought a level of professionalism to the car buying experience that was truly appreciated.I cant recommend Andy and Morong enough, and will be certain to visit them again down the road when Im in the market for another car!

Ive purchased two cars from Ted and I feel like he always had my best interest at heart. Especially considering Im a girl that knows nothing about cars. I highly recommend him and plan on buying my next car with him.Thank You TED!!!!!!Sincerely,Jen St.Michel

My first experience buying a car from a dealership. I was very pleased all around. Gregg was very helpful through the whole process. I felt welcomed, comfortable and not at all rushed or pressured. Great customer service!

I briefly worked with Andy while searching for a luxury car. I ended up with another vehicle ( through no fault of him) but when it was time to search for my next car, he was the first sales person I contacted. Hes very easy to work with, responds daily to emails, and was just very pleasant to work with. He was not pushy or overbearing like a lot of other car dealers. He explains breakdowns of the car buying process and makes them easier to understand. I came in with a list of demands and he was able to meet them.

Buy a car from John Phillips. Hes knowledgeable and friendly. There was no pressure, and the business manager, David Hellin, made the financing a breeze. No high pressure tactics for extended-warranty, etc. Overall, the people I dealt with were down to earth. The ease of the transaction restored my faith in the dealership.

I have purchased two vehicles from Ted. He was very knowledgeable and extremely professional. His product knowledge is quite impressive. I would highly recommend him to my peers as my experience was superb.

Dear Peter or Bill,why does no one pic up the phone in the Body shop.......? thats business 101.....what if an adjuster calls and wants to get an agreed figure on a job you have at the shop....? What if he wants an an agreed on a job you could schedule in if you had an agreed for it....?The nice lady on the operators phone told me you only have two guys working in the body shop......that dog wont hunt.....yes it is inconvenient to answer the phone when you paint ......but as far as I know your shop has only one booth......so one guy can have the shop phone when the other is in the booth,,,,,, you only lost a recon job today,,,,,,but in the future I,,,, along with family and friends will bring any 5,000 to 10,000$ hits some where they answer the phone and give proper customer service.......when you laid me off in 2010....in January....one of the months that should be busy.....*I thought back then that you should answer the phone better that lay off was the best that could have happened to me so I am not bitter about losing that job......I am in fact very grateful you kept me as long as you did......you had no work two weeks after I started.......We will still use service as long as they dont send us to voice mail.......oh well what a shame....you people had the best recon departments(Steve) Id ever seen....Chuck Johns

Ted C. has provided us with an excellent vehicle purchase experience. Weve purchased both new and used from Ted and have all good things to say regarding his low-pressure and straightforward manners in dealing with customers. Great place to purchase a vehicle.

This was an excellant visit. I came in with a concern about a brake disc and the service was handled in 30 minutes. The explanation was well voiced and documented. Audi Q3.

Throw out any perception you have of good customer service from a dealer. Its all bollocks. The difference in experience of buying, and owning, a car from Morong is on different level than any other ownership experience Ive had.I left Maine, unfortunately, and can now see the good level of service offered by my local dealers and what Morong does for their customers. They are the genuinely awesome.

Had a great experience with John Phillips at the dealership. He spent a lot of time explaining all the high tech intricacies of the A4 we purchased. His low pressure approach and attention to detail were much appreciated and lunch was great. Thanks

5 Stars for Mark DiNalo at Morong Falmouth! He is simply a dedicated professional and a true asset at Morong. I am so pleased to work with him when it is time for service on my Audi. I can always count on Mark to be there for me. 5 stars are well deserved! Thank you Mark!

The sales experience was great! They were beyond amazing especially with some very odd circumstances that happened around my trade-in. That being said, the service department is HORRIBLE! When I purchased the car, there was a glitch with the stereo. I was spoken to in such a condescending tone, was told it was user error and not helped in the slightest, until someone had a similar problem at a different dealership and, at that point, was taken seriously. That was after me calling for two months about getting it fixed. Finally, it was repaired. When bringing my vehicle in for maintenance I was spoken to about parking in the wrong area, despite there being no parking available in the right area and made to feel dumb. Similarly, I was quoted one price for something and at time of payment, it was doubled, but since they couldnt find the original paperwork with the half price quote, I was told to pay the full price. When recently in for service, it went well. Until all of my traction lights, ABS lights and tire lights lit up due to ANOTHER error on their part. Nothing they can do will make up for the time I have had to waste because of their errors. I will now be driving elsewhere for service, just so I wont have to deal with the headache of their bullshit.

My significant other bought a car from Morong Falmouth and Ted Cianchette was his car sales representative. Ted was very knowledgeable, patient, and helpful. Ted was able to find him a vehicle that worked for his life style and also his budget. We couldnt be more satisfied with our experience.

Stay away. They dont own up to their errors and make it seem like the customers fault. Last month purchased a new 2018 Mazda Cx5, five years ago purchased a new 2013 Mazda3. The cars are great. Started the process with Neil who left then moved to Dan. One week after the sale received short email demanding payment on the crossbars (price $237.38) they had put on the but apparently because of poor internal communication and a mistake by the finance manager didnt charge me. I responded that I paid the amount due upon delivery but shortly after received voice mail from the sales manager questioning my good faith negotiation and integrity. Will be returning them as I never want to deal with this group again. Found the crossbars on the web for $148. Two cars (over 55K) and bought the extended warranty. If this is the customer service you seek then it is the place for you.

I have worked with Ted Cianchette for my last two vehicles and found him to be very easy to work with and knowledgeable. He worked hard to find the best possible car for me each time. I will continue to work with him for all my future vehicles. I cant recommend him highly enough.

Worked there for many years great people, great service, great cars.

I have been to other dealers who have rushed me into filling out paperwork and wouldnt work with me on a price- very different with this dealer. Morong Falmouth provided an easy, stress free experience with no pressure or rush. Tyler was great with answering my questions, and working with myself and the dealer to get the price and accessories I wanted. They were even able to match the rate for a loan that I was pre-approved for at my credit union. I received a call from Matt, the manager, a few days later about a Mazada promotion that needed to be added which would bring down my monthly payments. Overall great experience!

I worked with Scott Paradis at Morong. I had lived in NYC for many years and didnt own a car so this was my first car buying experience in a long time. He made the experience pleasant and easy. Loving my car!

Did you ever think about how advantageous it would be to have a family member working as a salesperson at a car dealership. The honest, neutral advice about the cars, not saying whatever to get a sale. Of course they would talk to you like they knew you, your likes and dislikes, your priorities. Well that is what it is like having Andy Rodgers help you at Morong Falmouth. Seriously, is there a nicer guy to buy a car from? Its hard to refuse a vehicle that he also sold to his own mother. If you find car buying stressful, and who doesnt, try Andy at Morong Falmouth. Its like having your own brother working there!

We have purchased 4 cars from Morong in the past few years. Ted makes the buying process straight forward, fair, and quite easy! I have always appreciated his patience in talking me through all of my various options. In addition, the service department is extremely professional and has completed whatever work needs to be on time and well!

Wonderful service, prompt, fast, and informed sales people. Finance department is second to none, with tips and tricks to stay ahead on credit score management. Great experience! Love my new car!

Had a great car buying experience at Morong. Ted did a lot of legwork for me searching for the car I wanted. When I went to pick it up it was a quick and easy transaction. Extremely satisfied and would buy my next car from Ted.

Excellent service on my f150 despite it not being an Audi mark Dinallo was happy to repair the power steering and get it all covered under my extended warranty! Quick and professional service and quality repair work! Highly recommended to anyone for any car !

Women treated like theyre in Drivers Ed. I went in to look at a used vehicle and test drove a 5-speed 2015 Golf. Every opinion I expressed was contradicted as if I didnt know what I wanted. The sales guy put my boyfriend in the back seat and sat beside me during my test drive, and hovered over me the entire time telling when to switch lanes, to use my blinker, etc., as if I was in drivers ed. At the end of it, my boyfriend was pissed at how I was treated. As a 39 year old woman who grew up driving dump trucks and tractors, I really didnt need to be treated like a teenager driving a stick shift for the first time. I ended up buying the exact same car with fewer miles for nearly $2000 less down the street at Prime in Saco where I was treated with far more respect.

Our Morong Audi service experience has always been fantastic. Mark Dinallo goes out of his way to make every visit personal and to meet our needs as customers. We are very happy with our vehicle and Morong service!

It has been one year since we made our last purchase from Morong Falmouth and it was time to replace the wifes car. We knew right were we were going considering the outstanding quality of service we previously received and not surprisingly we were met with equal quality service and friendly staff we enjoyed previously. Ted the salesman who we went through previously was unavailable but Simon was and his level of service was no less. Simon was not pushy at all, we sat down and had a genuine conversation about the needs for my wife and that we already had an SUV we were interested in. Bought the SUV the same day just like last time, cant say enough about this dealer, they are the best! please please consider them in your search for a vehicle!

I have been trying to get someone to return my call from Morong Falmouth for over 3 weeks. I do not think they care about their customers one bit. I will let anyone know if they ever return my email, text, or phone call. Its pretty sad customer experience to be honest, pitiful.

Ted is by far the best sales person on site. Very low pressure and wont sell you something that you dont want or need. Knows his stuff and willing to go to bat for you to get a fair price. The next Audi I buy will be through Ted.

Purchased my 2nd Audi Q7 in November and I am very pleased with my vehicle. My salesperson, Ted, was knowledgeable and professional and made me feel comfortable through the entire process. Best car shopping experience for me by far! Also I am very happy with the service provided for my vehicles and the entire staff at Morong!

The best car sellers ever

Im thrilled with my new Volkswagen Beetle! I was able to stay comfortably within my budget and John was great to work with. He even was able to get me the color I wanted!!

I have purchased my last three cars at Morong Falmouth, with Jeff Goebel. Normally, the idea of car shopping is extremely stressful. But, he really helps take that stress factor out! I have gone back to see Jeff, each time because he takes the time to find the best car that fits all my needs and does a lot of research! It is always a great experience and will go to him when I am looking for a new car again in the future.

I have bought one car from Morong and I have two cars serviced here. I am never disappointed as Mark and his team always do the job on time and right the first time. Superior service!

I have purchased two cars from Ted Cianchette at Morong. Ive never had a more pleasant car buying experience anywhere. Ted is very helpful, kind and low key. Weeks after my last purchase, I had questions about some features in the car and Ted patiently reexplained them to me. Super guy! Super experience!

This review is for the service department, I have owned a Volkswagen for a few years and have almost always done the work on it myself. I came in for an oil change because I figured it was worth the extra money to not have to go out in the cold. While I waited I saw service representatives come out to upsell everyone on something they thought their car needed. An hour into waiting a service rep came out and informed me that my oil filter housing had broken and told me that it needed to be replaced or they couldn’t fill the car with oil. This part was replaced 50k miles ago and there is no way it should have broken.If you come here for a service appointment just be ready to pay a lot more than you anticipate because they seem to have a knack for up selling services.

Mark DiNallo is the best - knowledgeable, passionate, professional, kind and always going the extra mile. We bought our second Audi at Morong because of him - knowing that we will get his service. Merry Christmas and thank you Mark for making my life easier.

This was the best car buying experience of our lives, and we have had many between us. This dreaded car buying event became downright pleasant. Ted Cianchette was friendly, knowledgeable, HONEST beyond words, totally professional, and also TOTALLY WITHOUT ANY PRESSURE. We found this to be the case with Peter Sowles, one of the owners and GM, and Jake, who did the paperwork for us. We felt we were treated fairly and respectfully from start to finish. A great deal of time was spent with us both before the sale and after, in introducing us to the car. I would not hesitate to recommend this dealership. We were VERY PLEASED.

If you’re looking for a car Evan is your guy! He’s incredible easy to work with, is not a pushy sales guy and is knowledgeable about the vehicles on the lot. He even offers to pick your vehicle up for routine maintenance and car washes if you buy from him!

I had an excellent experience at Morong Falmouth. Chris Na is quite knowledgeable and patient. I enjoyed the friendly and pleasant atmosphere.

When I purchased my Mazda from Morong it was a pleasant process. I shopped several dealers before deciding to wait for the new model year to arrive. During that wait (a couple of months) some of the other dealers bombarded me with annoying automatic emails, but when the guys at Morong sent emails they were obviously not canned, but instead written specifically to my needs, updating me about the new models ETA. When the new cars finally arrived they got me the exact model and color I asked for. And, they even followed up a few days later just to see if I had any questions or problems. Totally professional, no games, no pressure.

We had a great experience at Morong. The salesman, Andy was great, he gave us alot of information and helped us get exactly what we wanted without being pushy. 🚘

Awesome service! I was able to get my car fixed the same day I wanted. Keep up the good work!

The care buying experience here is pretty good but the service is horrific. There is always an attitude, they arent very friendly, and nothing is ever easy. Once my car is no longer under warranty, there is no way i would give them another dime!

I leased a VW through Morong recently and will say that i had exceptional service. The whole team was very helpful in pointing me in the right direction, as this car was my first ever lease. Ted Cianchette was my salesperson and I would recommend him to anyone who is interested in buying a car from Morong! I am a few months into my lease and Ted is still a great resource of information regarding my lease. He responds to my questions/ concerns in a very timely and professional manner. Overall, awesome experience with Morong.

We had a great experience buying our vehicle at Morong Falmouth, our sales representative Ted Cianchette was very knowledgeable, personable and listened to our needs. He explained the vehicles features and we have been very happy with our purchase. Ted has followed up with us to see how everything is going and we will make our next vehicle purchase at Morong and ask for Ted Cianchette when we arrive. Thank you for such great service.

Tried to sell me on unnecessary $400 brake job for my Mazda 3. I found it sketchy and checked with another mechanic, and sure enough my brakes are at like 80%. I sincerely hope this was just an internal miscommunication, but I will not be going back. In general their quotes are on the high side, and the vibe I got was one of fleecing rich people rather than helping me out. The second star is because the facilities are nice and the service is good (cleaning is standard, and you can get a shuttle to anywhere), but you are paying for it.

We have purchased three cars from these folks . . . A VW, an Audi, and a Porsche. Finest kind of folks and their service department is good too. No problems.

Working with Dan made leasing a new Jetta so easy! Great customer service and very knowledgeable of what VWs have to offer. He showed walked me through all the cars features and apps!

Took my VW in for a minor problem. It was fixed quickly and cleanly. Everyone was very nice. I will be going back.

Went in for a $90 oil channge and was charged $985 for services that I did not approve of. I spoke with Parker who said this is not our fault, the person that dropped the car off said (ok) whom speaks little English and was not authorized to make such a dission.Morong stood strong and told me to take it up with the person that dropped the car off. The worst part they never called ME the owner of the vehicle. Parker was less than customer friendly and basically this my fault.

Mark Dinallo has been helping my wife and I with service and repairs for years. Mark is always thorough with answers and very kind with any questions we have no matter how obscure. I trust him to help us make good decisions and as a result our 2009 TTS and 2007 RS4 are in amazing condition and running fantastic. We always feel like Mark is personally taking care of us all year long with honest and swift feedback via e-mail or phone. When I call him or e-mail him, he always knows when our vehicles are due for a service as well as informing of things to prepare for down the road (pun intended). On top of all of this I find Mark is a great person and has a great personality. He is fun to work with. I really do trust him.

I recently worked with Ted Cianchette. He made the entire process very easy and didnt apply any high-pressure tactics. Very pleased with my experience at Morong.

This is a distinctive dealer. I was educated, inspired, and treated to a delicious lunch. Ted Cianchette was informed and passionate about every detail of the car and shared intel that would have taken months to dig out of the manual.The finance team pushed in my best interest and solved an insurance issue on a Sunday afternoon. I rolled away with a gorge Audi a-3 that Im still madly in love with 6 months later

Every time I go its always sad because it makes my wallet hurt but the service is top notch

I had the most enjoyable experience at Morong in Falmouth. I am not a resident of Maine and would go back and buy my next car there. John Phillips was a pleasure to work with and was so helpful throughout the entire process. I love my new Volkswagon Passat and I couldnt be happier. Morong Falmouth is the place to buy cars.

Dylan in the VW service department has always done an excellent job getting my car in for maintenance. He keeps me informed, on budget, and on time!

Dont take anything here for service! I currently have to Lemon Law my car due to their negligence. They recently kept my car for 3 weeks to perform their final attempt at repair and didnt fix anything at all! This was after I already logged 30+ days in this service center since JANUARY!! Very inexperienced service techs. Service Manager has an excuse for everything. Dont waste your TIME or money.

Took my car here for an issue that ultimately couldnt be repaired. Although the outcome was negative, it was not the fault of Morong. Their service department was friendly, helpful, and accommodating to my limited budget.