The sales representative Gary Jean of the Falmouth, Ma. Store was excellent to deal with. He was certainly an expert in his field and knew everything about mattress’s and beds. My wife and I purchased a Split King Bed and have been completely satisfied with it. We would certainly recommend Mattress Firm to anyone interested on purchasing a mattress/bed compared to getting one at a furniture store.Michael & Susan Cullen

We had purchased a mattress few years ago here and it worked well for us, but our latest purchase did not match our needs. Gary was extremely flexible in making sure to reimburse us to the highest possible amount. We very much appreciate how they treat their local customers.

Just purchased a mattress from Gary at the Falmouth location. It was important to us to test out the different mattresses vs ordering something on line. We found what we were looking for within our budget. Gary was professional and consultative helping us to select the mattress that was available by the delivery date we needed. Good products helpful staff. Thank You.

I needed an additional twin-sized, comfortable mattress quickly to accommodate guests coming in 2 days. I thought I might have difficulty getting it delivered in time (and my car was not an option), but the salesperson quickly suggested the memory foam bed in a box. He was able to put it into my car and I drove off happily. It popped out easily when I got home and was very comfortable. Beyond the ease of purchasing and satisfaction with the product, I was pleased to see that the owners ask for and show support for foster children.

Gary was very helpful each time I went to the store both before and after my purchase, allowing me the time and space I needed to make my decision, while at the same time answering any questions/concerns I may have had. Gary worked with me to help find the best deal and when I opted to exchange for a different mattress, he was very accommodating. Flo was also very helpful as well. Thank you both.

Tried mattresses in one store and then called back to another store to place the order. Very helpful associates in both instances. Nice they are a chain so you know all the stores share stock and are consistent.

Gary helped us out tremendously. Made everything easy. Was back multiple times and each time he was great

The store Mattress Firm is excellent for providing both online and in-store advice for buying mattress, box spring and frames for customers specific to their sleep and healthcare needs. The online personal question form is a good starting point foraccessing choices. The delivery service people are organized efficiently. The store manager is very knowledgeable and considerate of financial costs. This store has greatly benefited my health needs and overall comfortable lifestyle. Thank you very much for your well made products and services.

I came into this store to purchase what I thought would be a simple metal bed frame. Gary Jean waited on me and because I was hoping to convert a full size headboard and footboard to a queen since frame, choosing the correct frame was important, since there were two types. He spent so much time helping me figure it out and explaining the different types of frames and the process to do what I wanted and showing me examples of frames on the showroom floor! Astonishing customer service for a relatively small item was very impressive. When we do get to the point of buying a new mattress, I know just where I’ll go!

Alan was my salesperson. He was very helpful and attentive. I selected the perfect mattress for my comfort and my budget. Mattress Firm is running terrific sales all through November. My mattress was 1/2 price! I can recommend their store in Falmouth to anyone who is looking for a new mattress who might think they cant afford one. Now is a good time to stop by and catch the best sales of the year!!

Gary was very informative, let us browse with no pressure and we are happy with our decision. Buying a matress is tough!

My experience shopping at Mattress Firm was very informative. Flo did a great job helping me find the right mattress. She was most helpful and knowledgeable.

What a pleasant surprise to work with a larger company that gives you a small local feel. Flo and Gary were absolutely a pleasure to work with. The experience felt as though they were owners and that they were not trying to push products or upsell, they provided insight, quality products and excellence in customer service, all while saving me money. If you need a mattress company, then look no further. Thank you both very much.

Mattress firm made it easy. No pushy sales people, knowledgeable staff and great products to boot. Looking forward to our new king-sized mattress.

Great experience at Mattress Firm in Falmouth. Flo is super helpful and informative.

Super nice gentleman that helped us and got us a great deal. Cannot recall his name but thanks for making our move that much easier!

Very attentive and helpful. Answered all my questions and concerns. Very happy with Stephen the sales person. I needed a delivery next month but could have gotten it sooner so was impressed by the quickness I could have got it.Will recommend to others in the future.

Flo was great in shepherding us toward the right mattress.

Visited Mattress Firm in Falmouth, MA, twice, once for my first time on Nov 28, 2020 on my own to learn what was available and then the next day together with the person who was actually interested in purchasing. The sales person (Gary) was knowledgeable and professional and observed proper pandemic protocol (mask, distancing) at all times. He even wore gloves when he handled anything one of us would also be handling. In addition the store was extremely clean.In the end my friend purchased a top-of-the line mattress and platform, taking advantage of the various discounts available during their “Black Friday” sale. She will also be taking advantage of other customer-friendly conditions including the opportunity to exchange or return her purchase or to get a further price reduction if the product goes on sale in the near future. And we were even able to contribute to a program to support foster children sponsored by Mattress Firm to add one more plus to the extremely pleasant experience!

My experience was very, very good. I was trying to purchase a hybrid matress online. Even though I compared the top online companies I was having trouble putting together exactly what I wanted sight unseen. I have only ever had a traditional mattress and box spring. Venturing into the realm of hybrid mattresses and movable platforms was all new. It was important to me to have my old bed and box spring removed also as mattresses can be difficult to dispose of these days.Going into the store clarified the products and the salesman was very good at explaining differences and leading me through my search. There was no feeling of sales pressure and lots of good information was offered when asked.Perfect experience for me! I cant wait to get my new bed:) Thank you!

The sales person was very helpful

Michael and Kevin from the Falmouth store were wonderful to work with. Michael answered all my questions, walked me through the delivery process and explained exactly what kind of bed fit with the way I sleep. Im extremely pleased and cant recommend them enough!!

I had a great experience at the mattress firm in Falmouth, ma!! The employee who helped us was not only polite and friendly but also very knowledgeable and professional! I will definitely go back to them and will recommend them to others in the future!!

The salesperson, Scott, listened to what I wanted, explained my options well, and provided examples of the features of each choice. I chose a twin mattress for a bunk bed that my grandson says is “”awesome”. Not only was this an easy process, but the mattress was on sale for half off!! Overall, excellent experience!

The Mattress Firm store in Falmouth bent over backwards to help me find a mattress in my price range that could be delivered before my houseguest came. They worked with me and stopped at nothing to get everything in order for me, even helping me resurrect my mattress firm account!

The 120 day exchange policy is a joke. We went mattress shopping and with the amount of choices out there had a hard time picking a mattress we both agreed on. Pillow top, hybrid, gel, foam, and whatever other options are out there make it confusing. However, being told there is a 120 day trial period makes you think you can’t make a wrong choice. With that we chose the Jennings black hybrid, a $4599 mattress. After 100 days, the mattress wasn’t the correct choice for us, so we contacted the original store to exercise the 120 trial. This is where the fun begins and where the treatment changes. We were told that we go to another store closer to us and make the exchange, I’m sure we wouldn’t have been told that if we were buying for the first time. So now here we are at a different store trying mattress’ again. We decide on the S&F Cassat pillow top, regularly $3299, on sale for $2899. Agreeing that this is the correct one, we get to writing up a new order. We are told we owe a little over $200 more. We owe money? Frustrated I ask for my paperwork and then more computer strokes take place to bring us even, it would be an even swap. This still doesn’t make sense, a $4599 mattress is an even swap for a $3299 mattress, but I agree and take the Mattress Firm math punishment to just move on, lesson learned, it’s been a long year and this is just adding to it. Well it’s not that easy, the extra computer strikes to get us to an even swap didn’t allow it to go thru. So here we are with a mattress we are not happy with, and hoping we can get a mattress exchanged under the 120 day policy.

Falmouth MA store is helpful and efficient! We had our mattress chosen with their advice and in the car in no time!

Recently bought a mattress and found Scott (Duquette) extremely helpful and polite. He went out of his way to make sure I found the right mattress and was extremely patient. I encourage others to go to Mattress Firm if they’re looking for great customer service and excellent products!

Jonathan was a big help in giving me the information I needed to select a mattress along with an adjustable bed frame. He was both ‘professional & personable’ 👍🏼👍🏼👍🏼I am receiving the purchased items tomorrow. Hopefully there will be noProblems .

Super helpful. Found just what I needed, pretty close to my price point.

Gary did a great job getting my order together and ready for delivery.

The store was clean and well organized. Customer service was excellent, this made the shopping experience so easy. Pick up and delivery was on time. Everyone who I worked with from Mattress Firm so knowledgeable, polite, and professional.

We needed to get a mattress pretty quickly as the one we ordered wasn’t arriving. Alan helped me immediately and we got exactly what we wanted !

Went in store! Bought a bed in the box mattress!

Super helpful. Knowledgeable. Great experience.

My wife and I went in looking to try out some of the mattresses you see in the ads and was not sure really what to expect, but Gary was very helpful. He took the time to listen and ask questions which led to our ultimately purchasing from you. Gary also went above and beyond with the scheduling of our delivery. We will definitely recommend Gary and Mattress Firm to our friends, family and clients.

My family and I have had a wonderful experience tonight walking into Mattress Firm in Falmouth MA. Mason helped us so much. He has got to be the most respectable and caring Sales manager. I have had an amazing result and have purchased my motorized bed frame 2 of them my mom got one too being shipped to NY. Hers was falling apart! I live in Falmouth just got an apartment on Main Street on my own a single Mommy of a 15 month old babygirl. Struggling to make ends meet. Mason has helped us tremendously. And has made life so much easier for all of us. Especially me. Thank you Mattress firm and Mason. He deserves a raise!! Amazing employee!!! I cried in happiness. The amount of help mason has given me and our family. Wow. Just wow.

Steve was a sweetheart remembered me from years ago even with a mask on 😇Great service knowledgeable guy impeccable customer service over the years bought over 2 dozen mattresses from this company Mattress Firm ... owned a country in and two BandBsOur guest rave about the mattresses and their best nights sleep !!!!

Salesperson was extremely helpful. Took time to help me pick the correct mattress

Kevin was knowledgeable and able to immediately point us in the right direction. He provided great customer service and savings.

Guys were helpful

Service was very helpful! I ordered exactly what I needed at a great price. Can’t wait to have it delivered.

Knowledgeable employees. Very patient with my 3 year old, who we were buying a mattress for. Positive experience overall.

Kevin was great he answered all my questions and wasn’t pushy!

Great experience purchasing our mattress here. Excellent mattress selection with financing options and amazing sale and bundle prices!

Very good service and they listen to what our needs are. Very happy with the experience!

Excellent help. Excellent salesman.Ill be back!

Just went in the store to see what purple was all about. We were assisted by Brittany and it was like a college course in mattresses. She gave us every option and stressed how we could save money. What a great salesperson.

Nice visit good salesman mattress never came as promised

The sales person was very knowledgeable and helpful with finding me the right mattress for a great value.

Visited this store earlier in the week and met with an associate that helped my fiancé and I return a mattress that was uncomfortable. He helped us with a quote which was somewhat pricey but I understood what the costs were for. During this visit the associate was somewhat rude to my 2 year old daughter who is very ambitious and likes to play with all the fun “toys” she saw in the showroom (remotes and pillows) honestly I would be giving this rating 1 star but my visit tonight completely changed our outlook on this establishment. The sales manager Mason Lopes went WELL above and beyond to help us out with setting up the delivery and pick up of our old mattress. He was SUPER polite and very nice with our daughters. On top of it, we left there paying over $200 less than what the original quote was from our first visit. Anybody looking for a mattress should visit mattress firm and ask for Mason right away. Two thumbs up my friend, you treated us exactly how someone in sales should treat their customers and you gained a huge amount of respect from me tonight !

My partner and I decided to upgrade to a bigger mattress. Upon entering we were greeted by Gary, the manager, who was just as nice as he was helpful. We ended up taking advantage of the Memorial Day Sale and purchased a mattress and adjustable base at a great price. If you are looking for incredible service and even better prices, I reccomend visiting Gary at Mattress Firm in Falmouth.

Super helpful and well-informed staff. Kevin Went above and beyond today to help me out, I now have a purple 3 thank you again you guys are amazing

The salesman was helpful and helped bring my purchase to the car.

I walked in right off the ferry. I’ve never set foot this place. All I needed was a pillow to make our trip more a little more comfortable.They gave me what I needed and in record time.I really appreciate the good service.If we’re in need again next trip, I know right where we’ll be heading.Thanks fellas...

We weren’t sure what we wanted when we walked in, but we gravitated towards the Purple mattresses. Gary told us about the Purples and then gave us the space and time we needed to try them out. We weren’t ready to purchase then, or even the next time, but every time Gary was just as friendly and never pushy. We finally purchased the Purple 2 and WHY DID WE WAIT SO LONG?! Ha! I’ve had the deepest, most restful, consistent sleep ever since we purchased a few weeks ago. I also have the Purple sheets and pillow - they’re incredible. The pillow is always cool, no need for flipping or turning needed and the sheets are insanely soft and stretchy. I absolutely LOVE our Purple mattress, pillow and sheets and highly recommend this Mattress Form store (especially Gary!).

If you’re looking for a place to shop for a mattress with great deals and a great staff look no further!! I strongly believe you shouldn’t have to sell your arm or leg just to get a good nights rest! The manager, Luke, helped me find the exact mattress that I wanted for an extremely affordable price! They also offer two types of leasing options making it even easier to sleep at night knowing you can afford the mattress of your dreams. I recommend this place to anyone out there searching!!

This was the BEST mattress buying experience I have ever had. We were greeted by a no pressure sales professional with over ten years of sales experience (Stephen). Since I had come in with a lot of research I felt the pricing was reasonable. I felt extremely fortunate that we were able to deal with someone of Stephens caliber as that gave us confidence in our purchase decision. This is a product we will be using for ten years!!!! Kudos to the team!! They wanted us to be delighted and we were. Thanks.

Jamie Harrington was absolutely wonderful to deal with at Falmouth Mattress firm...she was patient, kind, helpful and got me the best mattress at an exceptional price compared to the other stores I had looked at. They are really pleasant and not pushy so I would highly recommend going here and asking for Jamie if shes available. :)

Gary and Jacob were amazing! they made sure that i found the best mattress for my needs. they were professional, patient, and helpful. mattress firm > cardis.

Had a great experience at this store! Stephen went above and beyond to understand our needs and find us the right mattress without being pushy or trying to talk us into anything. We really appreciated his straightforward, honest approach. Highly recommend!

Great customer service via text and phone!

Luke Clougher went above and beyond the call of duty to make sure my purchase and delivery went smoothly. I live in TX and the mattresses were being delivered in MA. I was so well informed that it was a breeze to arrange my caretaker to be at the house to accept the delivery. My caretaker was extremely impressed by the care and respect the delivery people had for my home that she took pictures!

We can recommend visiting this store, as we did buy a firm mattress there. There is wide selection of softer mattresses too. The store manager Luke was very helpful.

Stephen was patient and spent quite a bit of time explaining the differences between the mattresses.His sense of humor and demeanor made it quite a positive experience. In addition, he was very knowledgeable.

Phil Hudson and Mario are amazing. Purchasing a california king right now.Very knowledgeable and helpful in his sale. Highly recommended recommended

I thought it was going to be hard to buy a mattress. Nope! Stephen is a great help and honest. Highly recommend buying a mattress here. Have a great day!

Vey nice people super friendly will definitely will tell my friends and family to go there

Many, many thanks to Dwaine for being extremely helpful about a return issue. We are very happy with the comfortable mattresses from this store and appreciate Dwaines thoughtful service and help.

Great prices. Knowledgeable staff. Very pleased with my purchase. Highly recommend.

Very helpful.

I had a good experience at this store. Jason was very knowledgeable and polite. I would recommend friends and family to go there.

Very professional and equally knowledgeable.

Jason Fineberg was our sales rep and he was genuinely kind and very knowledgeable.Did not try to sway us based on price ... showed us everything starting from low to high and everything in between. Did not try to up sale either!

Great service and a great deal! Very friendly and helpful employees.

Stephen and his associate I forgot his name sorry . They were so helpful and friendly. Good sales people.

The entire team from sales to delivery were outstanding and a really great matress at a great price!

Jason was very helpful and got us the box spring that we needed in a very reasonable amount of time.

Excellent Customer Service!! Ask for Luke! Highly recommend!

Very nice people and good prices.

I went in on September 9, 2016 (at about 4:30 in the afternoon) with my 83 year old and mostly blind mother to buy her a new mattress. Its not easy getting around with her and i thought this would be pretty straightforward.Also the windows at all the sleepys stores in the whole area had big signs saying 1/2 off all mattresses in the store so that would be a good thing for her too.We get inside, no one is around but one man who asks us what we are looking for . We tell him and he says it would be better if we went to their other store in Falmouth because it is closing and everything there is marked down super cheap. I didnt really want to pack mom back up and leave. I just wanted to buy her a new mattress and the sale price was not our only goal. It was apparent this guy wasnt interested in making a sale so off we went.So we went down the street to the OTHER sleepys in town... we get in there and the first thing the guy asks us is our price point. Mom says to him not too expensive...just a double mattress, no box spring needed because she lives in assisted living and doesnt need one. He promptly tells us they will not deliver anything that is on sale. If we want delivery we need to pay full price... So I ask him where the less expensive mattresses are and he says downstairs. Mom cannot make those stairs...I told him that and he got even more nasty and told us that we should try the OTHER sleepys then. Wow.... how do people like this stay employed anyway? If this is sleepys policy how does the company? And since when do people have to pick up their mattresses? ( by the way moms assisted living place is 2.5 miles from the store. )There are 5 mattress stores in this town....So we went to MATTRESS world, were greeted by the nicest guy that listened to us and sold us the just right mattress for mom, delivered it the next day and charged us $400 or so delivered.....Yeah Mattress world... guess i know where we will go from now on... and its sure not sleepys!

Stephen the store manager is awesome.

Great prices, great Manager

Good