I came into the Verizon store today for help with my voicemail. There appeared to be no messages in my mailbox yet every time some one called me, they got the message: “The mailbox if full”.Wayne fixed that for me and in the process offered me a special deal: trade in my I-Phone 8+ for an I-Phone 13 for $550 off the normal price. I decided to take him up on that so Wayne transferred all my data from the old phone to the new one while I left the store for about an hour to do some shopping.When I got back to the store we completed the transaction and then Wayne accompanied me to my car and paired my new phone to the Bluetooth.He was very pleasant, professional and helpful.

Adam was very helpful and patient. Went above and beyond assisting me in purchasing my new iPhone 13 mini. Would 100% recommend this store.

The Best Verizon store around. Staff is always kind and helpful...

Jordan was awesome to deal with. I really appreciated the fact that he took the time to go over all of my options with me. I would absolutely recommend him and Russell Cellular to all of my friends.

What a great experience. It was intimidating to switch phones but Wayne made it such a quick and painless experience. Will recommend to friends and family!

Wayne was great had an answer for all my questions was polite and got us taken care of with no hassle.

The man that helped us was AMAZING! your store however is super dirty and needs cleaning asap!

Very helpful and even assisted me with an issue I was having on a different phone.

Got me in and out, good attitude. Had what I needed.

I had been using the same cell phone for 5 years and the thought of going through the hassle of buying a new one made me nauseous. However, Wayne and Lucky over at Verizon Wireless in the Southcoast Marketplace in Fall River made it a piece of cake. They were knowledgeable and extremely helpful answering all my questions. I would definitely go back and wont wait as long to upgrade next time!

On vacation. Phone charger died. Went looking for a replacement. Staff was curtious and helpful and I left happy and satisfied.

Great experience finally upgrading to a new phone after a few years. Adam was very helpful and understanding of my questions. Will go see him for all my phone needs from now on.

Went to this location yesterday. Rushed to get there before 6 (thier closing time) to get a new phone. Arrived at 5:52 doors were already locked.

My self and daughter needed new phones. We switched from AT&T to Verizon . Adam made our visit quick and easy.

I was very overwhelmed with my phone just dying and the staff was very friendly understanding and made all my options clear. He definitely made a difficult morning so much easier

Wayne and Luky were very helpful and helped me get the best deal possible!! I 100% recommend this place to everyone

Great experience. Did a phone upgrade online, went to store for pickup and to drop off trade in. No problems, very friendly.

Quick service, a pleasure being helped here

Wayne did a SUPER job of getting my new iPhone 12 up and running with no fuss or muss, everything went smooth as silk and able to get in and out of the store in 15 minutes. Well done Wayne !!

Outstanding experience with Luky and Wayne! My advice to all of my friends is to go into the store! I received an “in store only” promotion that saved me about $500 on my iPhone 12! Great service in the store also, transferring data, etc. I definitely recommend this store!

Adam was helpful, patient and knowledgeable! I love the 12Pro Max!!

Service was great, he ordered the phone for me and helped me set up my new phone

My old phone was having so many problems and I was long overdue for an upgrade. The staff was very patient trying to figure out how to get the information transferred over to my new phone. They were also very knowledgeable in helping me decide which phone to purchase. They explained everything I needed to know very thoroughly. Thanks for a great experience!

Wayne has the patience of a priest! He was super helpful and guided us through the process of upgrading our phones.

I was not looking forward to it but I finally decided to upgrade my phone today at the Verizon store in Fall River. It went much better than I expected thanks to Wayne’s patience and efficiency.

Verizon in Fall River is great. I will never go back to the Portsmouth location again!

I went in this store looking for a screen protector. The man working did nothing to help. So I picked up a phone they had on display for sale and asked if they had the screen protector for that phone without even getting up and looking he said no look for it on amazon how can you be selling a phone and not have any assesories for it? When are people going to start doing there jobs? I will never go into this store for anything ever again.

Adam was outstanding! He was very knowledgeable, friendly and helpful. We would recommend him to anyone!

Ive never had better service! Would recommend this store to everyone

Adam was great to deal with. He new about the product he was selling. And didn’t waste your time. Very quick getting things changed over. I would definitely do business there again.

I had a great experience there.. was so surprised and happy there was no pushy sales people.. Adam was great..

Bought a new Samsung phone as my older model was no longer holding a charge. I was shown the latest models and picked up a new A515. Luky Patel the sales rep was very helpful - help with the data transfer and setup and showed us how to save additional money on our plan so we came out of the store saving more money than the cost of the phone - a win win for the Verizon store and for us.

Adam was very helpful. My phone’s battery wouldn’t hold a charge. He tried everything. Turns out phone was too old. He helped me pick out a new phone. He did all backups etc. he was very understanding and took time to explain things to me. I have had help from Adam twice before this. He’s an exemplary employee.

Very helpful and patient. Even with someone who is as technically challenged as me!

Great experience, very helpful staff who are very knowledgeable. Made getting my new phone quick and easy, I highly recommend this store.

Very friendly staff. Informative, patient, sense of humor, and overall helpful. Left there very satisfied. Thanks!

My phone was involved in a hit and run. I need it for work so waiting for a replacement wasnt possible. I went in there and he immediately helped me out, put me onto the s10+. I wasnt ready for an upgrade but another was so he moved some stuff around, boom boom and I walked out with a brand new joint. Not only that but he went way extra and went thru smashed phone to put it all on my new one since I dont have the cloud stuff set up. Absolutely would recommend 10/10. Ask for Patel. This place is legit.

Very pleased with my service. I asked many questions and am sure I have made the right purchase with your help! Thank you, Adam!

I have been to this store twice. The first time I had a good experience. The second time, I had a different guy than the first. I went into the store wanting a certain color phone. The man goes “what? Why? It’s the same phone.” And proceeded to shake his head while he was with another customer! That was one of the RUDEST customer service experience I had! Since that time, I take my business to the Swansea or Seekonk location.

Prompt and efficient service! Would return again for future purchases.

After visiting two other local Verizon stores, one was steering me towards a discontinued little known phone claiming it was one of the best phones on the market. At the other location, I was made to stand in the middle of the sales floor with a woman who told me We have lots of phones, which kind do you want? At the Fall River location, Robert was great, he knew the phones. I told him right away that I was switching to my first Android, and I didnt want to get a top of the line phone. He showed me less expensive phones, and didnt make me feel awkward about my choice. He also took time to get me started how to do a few things, and also installed apps. for me. He along with the other salesman there that night, were able to take my old Windows phone, and after several different methods, import all my data from my old phone to my new Galaxy . I left there very happy with a phone I love, and a feeling of satisfaction. I got a great deal, and great customer service.

Awesome experience very helpful

I will not patronize this place again. I bought a phone case for a gift with cash. When I found out that it was wrong color. I attempted to refund it for cash that i made the transaction. I was told to come back two days later to deal with clerk who sold me it. BS the clerk on charge told me i had do deal with clerk who sold it to me. I returned two days later and did get my refund. Stick with a Verizon company which is not a franchise.

So helpful and great service. Would highly recommend them!!!!

William was wonderful. I am an elderly woman who needed a lot of explanation. He was very very patient and pleasant. I usually do not enjoy getting a new phone because it takes so long but we made it much easier if its Pleasant personality and helpfulness.

Great place to upgrade phone the workers are really nice and patient, I came in with two screaming kids so they were really nice also upgraded my phone right away with no problems.

Quick, easy, sufficient and knowledgeable.

Billy was very professional helping us during this process of upgrading. He didnt try to push any decision on us, but did explain everything when we did make this decision. He is a definite asset to IM wireless and Verizon. He should be a manager if he isnt already. And he deserves a bonus. He stayed with us during a difficult period, and nothing to do with him. My husbands phone especially, which was a Google phone as was mine, made Billys job difficult. He stayed calm throughout and never showed any signs of impatience. THANK YOU

The salesman was awesome and I had a new phone in less than 30 minutes

Adam was very knowledgeable. He was very patient and kind. Thank you !

Beautiful new store. Adam our Verizon representative was exceptional. Answered all our questions, and took the time to explain everything. All our doubts were quickly taken care of.

Robert was very professional, knowledgeable and very attentive to my cell phone needs. I could have not asked for a better salesman than Robert, he rocks! He also reviewed my plan and told me of a better fit for my current situation. I will definitely be returning to this location to be assisted by Robert. Very satisfied customer. In my opinion Robert is a great asset to Verizon you’re very lucky to have him as an employee .

Went in there for the first time and my experience went extremely well. Robert helped me and my mom with my upgrade to the iphone x and was super friendly and helpful! Not only was he able to help me but able to help out 3 other customers at the same time! To be as someone who works retail that’s very impressive! Not once did he forget to check up on me and my mom when he was helping out the other customers! I appreciated his help and will be seeing myself along with my parents return to this location!

He helped me track down the owner of a lost phone. Super helpful.

I was very pleased with the professionalism of Robert. He explained about everything that he did while setting up my new phone and is a very pleasant person.

Prompt, very professional and answered all my questions and concerns! Thank you very much for outstanding customer service.

I have been without a phone for 4 days bouncing around from place to place trying to get my phone fixed and this guys made my day in less than an hour with a new phone!!! Thank you!!!

Very helpful, quick and easy transaction

Very good service 👏

Robert professionally and efficiently took my situation and made everything work out flawlessly. He went above and beyond to make sure that his customer was satisfied and paid close attention to all the details of the transaction. If you ever have a problem with your phone, he is the person to see.

Robert was very helpful and efficient. Both agents greeted me when I came in, even if they have clients at that time and politely told me that they will be attending to me right after.

Adam, sales associate for Verizon was fantastic to work with. He was friendly, knowledgeable, and was able to multitask with ease.I would highly recommend Verizon as your wireless provider.

Service was quick and efficient. Thank you!

My first time at the store was in July and got excellent service. Sunday I stopped by because my phone had a sim failure and I had tried everything to fix it. The representative took the phone removed the sim and reinserted it. When it still didnt work, I asked if it could be a faulty sim card. He said no it was the phone and suggested I bring it to the Apple store. I should have asked why Im paying Verizon $15 a month for Total Mobil Protection if I still need to bring it to Apple. I didnt ask. Instead I spent 2 hours on-line with Apple support and another 3 hours back and forth from the Providence Apple store. It turned out to a faulty sim card and the Apple tech had it working in about 10 minutes. Verizon needs to rethink how the authorize dealers.

Frank was knowledgeable had my new phone set up for me in no time will definitely be going back to that store again

William was awesome! Did the lil extra to make my device switch easy. I walked out of the store completely satisfied and needing no extra attention or changes to my new device. Was very friendly and professional. I would reccomend this place And him to anyone.

I have been here twice for new phones and have had truly outstanding service both times. I highly reccomend this location!

Me Lucky Patel the store manager could not have been more patient or polite in helping me sort out long standing confusion about how to operate my IPhone ! He is uncommonly good on every level that matters!

Adam was great, he assisted me in a very professional and productive way. Highly recommended.

Steve was excellent personable and knowledgeable exceedingly helpful definitely would return 👍

Had just a short wait, but when I was helped, everything went fast and smoothly! Couldn’t have asked for a better shopping experience.

Good experience. Knowledgeable & laid-back vibe.

Adam is a great help over there i’ve called him multiple times for issues i’ve had with my bill and he takes care of it immediately! Great job to him i highly recommend anyone looking for assistance to see him.

He was quick and knowledgeable about his craft and helpful towards myself to give the most up to date specifications about the phone and apps that they can run. All around great place and people.

I was looking to switch carriers seen that they close at 8pm got there at 7:30pm and they already locked the doors. Umm your sign says 8pm not 7:30pm ! Guess I’ll go see ATnT then!

Adam was friendly and knowledgeable. Love my new phone.

Adam was knowledgeable and great to work with, thank you!

Destiny was great. Very helpful and knowledgeable. I would recommend customers to her for great customer service.

Worker was very patientHelped me through getting a new phone in like 20 minutesEnjoyable conversation as well

Bill took extra time to help me set up my new phone and iPad to the extent of calling apple to resolve the issues! He is an asset to your organization and a special consideration and praise should be extended to him ! Above and beyond attitude and has encouraged my family to continue to use Verizon as our carrier!

Went there with some problems with my new phone and Adam got me straightened out and out the door within an hour!

My only issue was that I went in there for a broken home button on my iPhone and instead of showing me the workaround that would’ve fix that for me and allowed me to keep using my phone he sold me a new iPhone. I found that to be a little bit shady and I don’t really appreciate that from Verizon but I know that that’s probably what you instruct your sales reps to do.

Getting a new phone with luky was very easy fast and very understanding guy would recommend him to anyone.

100% Customer service oriented. Friendly helpful service. No better place to purchase & set up my phone.

Amazing service !

I was helped as soon as I walked in and was given top of the line service. Even when he couldnt take the promo code I had he compensated by discounting a significant amount.

Very happy and satisfied. Great store, awesome staff, purchased an awesome phone and the transaction was super easy!

Gr8 service!! Thank you so much

Excellent service!! Ask for Robert hes fantastic

The two men I spoke with were total professionals. I highly recommend them, I give them both five stars *****

Always a helpful and knowledgeable staff

Great customer service and speedy recovery!

I went to this store on August 14th at around 6:30 pm because I had lost my phone and wanted to discuss my options. After walking in I stood around for a few minutes because I wasnt sure who was an employee and who wasnt. Eventually a young woman sitting at a desk looked up at my and asked me if I had a quick question. I told her my situation and she told me that there was no loaners available and that my best option would be to go to walmart but the cheapest phones were up against the wall. She seemed to be waiting for another customer to come back with something so I went back to look at the phones she suggested and walked back up to her when one caught my attention. I had recently gotten a temporary phone from Verizon a few months back when I lost my old one boating and had some mix ups so I wanted to make sure I didnt make the same mistakes. When I asked her about the possibility of purchasing a cheap phone and then returning it if my old phone turned up within the next few days, a male employee sitting at a desk chirped in and said that they could not sell me a phone knowing that I was going to bring it back and that he wasnt going to allow her to help me because she could lose her job. At that point I was then directed to Wal-Mart. Note that he said this from across the room in front of about six other customers who all then started looking at me. When I tried to explain that I needed a device that had Cloud so I could save all my contacts for work purposes, she very rudely replied that I should just ask people for their numbers again. I should add that during this entire process in between when I walked in to the time I was denied service, neither employee even bothered to take down my account information or even as much got up from their desk.The phone that I thought was lost I found out today was stolen, and I couldnt even as much have that phone deactivated because it seemed like both employees decided that I was not worth either of their time. This incident was so shocking to me because Ive been a Verizon customer for years and nothing coming remotely close to this has ever happened. Personally, looking back I think that they looked at me and thought that I was someone who had no money (I had just gotten off shift at the restaurant so my clothes were dirty) and that if they put me on any payment plan that I would end up skimping. All I needed was a device where I could access Cloud (which I was eventually able to do on a Verizon tablet that I already owned but never setup). Instead I had to wait until the next day when I got an email stating that someone had changed my Verizon password. I then able to deactivate the phone by calling from my mothers phone.Like I said, Ive been a Verizon customer for years and nothing of this sort has ever happened in the past. But in this particular case, I was ultimately denied service for absolutely no reason. I was extremely polite, I never once raised my voice. And I asked a total of about three questions before they told me to leave. All the while, they never even once even bothered to even take my information which is what shocked me the most and was what ultimately told me they didnt want me there. That and the two employees repeatedly telling me to go to Wal-Mart. This was a completely humiliating experience and what could have been an easy fix to a problem was made much worse because these two employees made the decision that I wasnt welcome there. I cant even believe I am writing this because I myself can hardly believe this happened. I will still continue being a Verizon customer but I will never come back to this particular store.Side note: No this was not racially motivated (at least not that I know of) I think they just thought I was poor street trash.

Billy Thillet, a Most Valuable Employee, couldn’t have ever given my husband and me, more time and courteous attention, as he has ... Bill gave me a new iPhone 5SE, set it up for me, and set up a brand new iPad for us and walked us through the features. We thank him and Verizon Store’s job well done....Mary and Connie Cesario

Great customer service from Robert. He answered all my questions got me the phone and plan I wanted!

Finally store in the area! Great experience, in and out! Those guys are the best!

Robert was very professional and knowledgeable. He listened to our concerns and helped us pick the right phone.

Had a quick and reliable service her! No hassle and great employees

Very helpful and knowable.

Good experience. Friendly staff